-
YCC % Calls Answered - TOTAL
YCC % Calls Answered - TOTAL *This indicator has been discontinued
-
YCC % Calls answered in 20 seconds - TOTAL
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
-
YCC Number of calls offered - Parking
YCC Number of calls offered - Parking
-
Customer Centre Tickets issued - Parking
Customer Centre Tickets issued - Parking
-
Footfall in Customer Centre - Average wait time (Minutes)
Footfall in Customer Centre - Average wait time (Minutes)
-
Footfall in Customer Centre - % served within target wait time
Footfall in Customer Centre - % served within target wait time
-
Number of YFAS applications - Grand Total - (YTD)
Number of YFAS applications - Grand Total - (YTD)
-
YFAS CTS Discretionary (£) TOTAL - (YTD)
YFAS CTS Discretionary (£) TOTAL - (YTD)
-
YFAS CTS Discretionary (£) TOTAL - (YTD)
YFAS CTS Discretionary (£) TOTAL - (YTD)
-
YFAS Community payments (£) TOTAL - (YTD)
YFAS Community payments (£) TOTAL - (YTD)
-
YFAS Community payments (£) TOTAL - (YTD)
YFAS Community payments (£) TOTAL - (YTD)
-
YFAS Emergency payments (£) TOTAL - (YTD)
YFAS Emergency payments (£) TOTAL - (YTD)
-
YFAS Emergency payments (£) TOTAL - (YTD)
YFAS Emergency payments (£) TOTAL - (YTD)
-
Voluntary Turnover (%) - CYC Total (Excluding Schools)
Voluntary Turnover (%) - CYC Total (Excluding Schools)
-
Voluntary Turnover (%) - CYC Total (Including Schools)
Voluntary Turnover (%) - CYC Total (Including Schools)
-
Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...
-
Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
-
Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also...
-
Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)
-
Staff FTE - CYC Total (Excluding Schools) - (Snapshot)
Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding...
-
Staff FTE - CYC Total (Including Schools) - (Snapshot)
Staff FTE - CYC Total (Including Schools) - (Snapshot)
-
Staff Headcount - CYC Total (Excluding Schools) - (Snapshot)
Staff Headcount - CYC Total (Excluding Schools) - (Snapshot)
-
Staff Headcount - CYC Total (Including Schools) - (Snapshot)
Staff Headcount - CYC Total (Including Schools) - (Snapshot)
-
Overall Public Realm Cleansing cases completed within SLA - (YTD)
Overall Public Realm Cleansing cases completed within SLA - (YTD)
-
STREET CLEANING - % of standard cleansing cases resolved within SLA (3 days) ...
STREET CLEANING - % of standard cleansing cases resolved within SLA (3 days) - (YTD)