Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) - CYC This measure gives an understanding of the planning process of the council's expenditure....

Forecast Budget Outturn (£000s Overspent / -Underspent) - All Directorates

Key Performance Indicators related to Transparency

City of York Council’s response to the Fair Funding Review 2.0. This is a consultation on the government’s proposed approach to local authority funding reform through the Local...

Diary of City of York Council's Chief Operating Officer’s diary - from the 1st January 2019 onwards

Monthly highlight reports for major City of York Council projects. Highlight reports are produced throughout the project lifecycle, they provide the board (and other...

Number of unique users on york.gov.uk – (where cookies consented)

Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC % Calls Answered - TOTAL *This indicator has been discontinued

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service

% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service

% of the Talkabout panel who speak negatively about the council

% of the Talkabout panel who speak positively about the council

% of Talkabout panel who state it is not important that residents can influence decisions in their local area

% of Talkabout panel who state it is important that residents can influence decisions in their local area

% of Talkabout panel who disagree that they can influence decisions in their local area