STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service

% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service

PDR Completion (%) - CYC - (Snapshot). City of York Council employees are given a Personal Development Review (PDR) each year in May. This measure shows what percentage of...

York Council carried out a consultation between August and September 2019 where residents had the opportunity to feedback on eight city outcomes proposed for the 2019-23 Council...

This dataset contains all fly-tipping incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from July 2019 onwards. Please note the...

This dataset contains all street lighting incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from March 2019 onwards. Please note...

This dataset contains all street cleaning incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from February 2019 onwards. Please...

This dataset contains current unresolved fly-tipping incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from July 2019 onwards....

This dataset contains current unresolved street lighting incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from March 2019...

This dataset contains current unresolved street cleaning incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from February 2019...

This dataset contains the most recent street lighting incidents in York - covering a 30 days period. The information presented has been recorded in City of York Council’s...

This dataset contains the most recent fly-tipping incidents in York - covering a 30 days period. The information presented has been recorded in City of York Council’s customer...

This dataset contains the most recent street cleaning incidents in York - covering a 30 days period. The information presented has been recorded in City of York Council’s...

Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding...

% of external calls answered within 20 seconds - CYC. This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered...

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...