% of ultra-low emission Licensed Taxis operating in York (Electric and Hybrid)

% of Repairs completed on first visit

% of all repairs completed on time - (YTD)

Average number of days to complete all repairs (excluding pre- inspection time) - (YTD)

% of dwellings failing to meet the decent homes standard

Total number of Adults receiving paid packages of care - (Snapshot)

% of Reviews that result in reduced level of formal care & support - (Rolling 12 Months)

% of contacts to ASC Community Team that are resolved with information/advice/guidance (IAG)

First time entrants to the Youth Justice System aged 10-17 (per 100,000 10-17 year olds in York) - (Rolling 12 Month)

Performance Indicators : Consultation

% of Talkabout panel who work outside York area *This indicator has been discontinued

% of Talkabout panel who work inside York area *This indicator has been discontinued

% of Talkabout panel who think that the council and partners are doing well encouraging the use of low emission vehicles *This indicator has been discontinued

% of Talkabout panel who think that the council and partners are not doing well encouraging the use of low emission vehicles *This indicator has been discontinued

Sites of importance for nature conservation (SINC) in York. For further information please visit City of York Council's website *Please note that the data published within this...

% of children entering care who have previously been looked after, excluding Short Breaks - (YTD)

Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

% of tenants satisfied with the overall service provided by their landlord