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Performance Indicators : Art and Culture
Art and Culture
Performance Indicators related to Art and Culture
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Number of unique users on york.gov.uk – (where cookies consented)
Transparency
Number of unique users on york.gov.uk – (where cookies consented)
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YCC % Calls Answered - TOTAL
Transparency
YCC % Calls Answered - TOTAL *This indicator has been discontinued
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YCC % Calls answered in 20 seconds - TOTAL
Transparency
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
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YCC Number of calls offered - Parking
Transport
YCC Number of calls offered - Parking
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Customer Centre Tickets issued - Parking
Transport
Customer Centre Tickets issued - Parking
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Footfall in Customer Centre - Average wait time (Minutes)
Business and Economy
Footfall in Customer Centre - Average wait time (Minutes)
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Number of YFAS applications - Grand Total - (YTD)
Health
Number of YFAS applications - Grand Total - (YTD)
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Footfall in Customer Centre - % served within target wait time
Business and Economy
Footfall in Customer Centre - % served within target wait time
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YFAS CTS Discretionary (£) TOTAL - (YTD)
Business and Economy
YFAS CTS Discretionary (£) TOTAL - (YTD)
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YFAS Community payments (£) TOTAL - (YTD)
Business and Economy
YFAS Community payments (£) TOTAL - (YTD)
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YFAS CTS Discretionary (£) TOTAL - (YTD)
Health
YFAS CTS Discretionary (£) TOTAL - (YTD)
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YFAS Community payments (£) TOTAL - (YTD)
Health
YFAS Community payments (£) TOTAL - (YTD)
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YFAS Emergency payments (£) TOTAL - (YTD)
Business and Economy
YFAS Emergency payments (£) TOTAL - (YTD)
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YFAS Emergency payments (£) TOTAL - (YTD)
Health
YFAS Emergency payments (£) TOTAL - (YTD)
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Number of cases referred to the Ombudsman - Waste
Environment
Number of cases referred to the Ombudsman - Waste
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Number of Complaints (Grade 2) - Waste Services
Environment
Number of Complaints (Grade 2) - Waste Services
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Number of Complaints (Grade 1) - Waste Services
Environment
Number of Complaints (Grade 1) - Waste Services
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Parliament Street Footfall - Monthly KPI
Business and Economy
This is an aggregated monthly indicator of footfall on Parliament Street. Parliament Street data is unavailable between end of June 2025 to end of November 2025 when a new...
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Sessions on visityork.org
Business and Economy
Sessions on "visityork.org"
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Visits to Attractions: Small Attractions
Business and Economy
Visits to Attractions: Small Attractions
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Visits to Attractions: Big Attractions
Business and Economy
Visits to Attractions: Big Attractions
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Average Room Rate
Business and Economy
Average Room Rate
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Room Occupancy
Transparency
Room Occupancy
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Voluntary Turnover (%) - CYC Total (Excluding Schools)
Transparency
Voluntary Turnover (%) - CYC Total (Excluding Schools)