Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...

% of non-major applications determined within 8 Weeks (NPI157b)

% of major applications determined within 13 Weeks (NPI157a)

STREET LIGHTING - % issues resolved within target time (SLA)

STREET LIGHTING - Average time taken to resolve issues (Working days)

Street Lighting - Number of issues reported

Total tonnes of municipal waste collected (household, commercial, prescribed and inert waste)

Missed waste collections - Number of issues meeting criteria for recollection per 100,000 collections - (YTD)

Municipal waste sent to landfill (%) (DEFRA)

Household waste sent for reuse, recycling or composting per household (kg/household) (DEFRA)

Household waste sent for reuse, recycling or composting (%) (DEFRA) This measure is the tonnage (amount) of waste sent for reuse, recycling and composting which is accepted by a...

Residual household waste per household (kg/household) (DEFRA)

% of low emission vehicles in CYC Fleet, operating in York (Electric, Hybrid and Euro 6)

Number of low emission vehicles in CYC Fleet, operating in York (Electric, Hybrid and Euro 6)

Number of vehicles in CYC Fleet

Number of council homes let by direct exchange - (YTD)

Number of new affordable homes delivered in York

Local bus passenger journeys originating in the authority area (excluding P&R) (LI 3 a) - (2009 baseline: 10,832,614) *Please note that data for the previous calendar year...

P&R Passenger Journeys - (LI 3 b) - (2009 baseline: 3,941,852) *Please note that data for the previous calendar year is provisional until it gets validated by DfT, which...

Passenger journeys on local bus services (Not comparable with CAN031/CAN032 - DfT measure - BUS0109a)

% of ultra-low emission Buses (ULEB) operating in York (Electric and Hybrid) - (low emission Buses before 2022/23) There are set definitions for Low Emission Buses (LEB), Ultra-...

% of ultra-low emission Licensed Taxis operating in York (Electric and Hybrid)

% of ultra-low emission vehicles in CYC Fleet, operating in York (Electric and Hybrid)

The number of CYC electric vehicle recharging points in York (updated definition Q4 21/22 to CYC points only)

GRAFFITI - Number of non-offensive issues dealt with that breached SLA target time (SLA set in 2016)