Benefits % calls answered in 20 seconds - TOTAL

YCC Average Speed of answer - Operators

YCC Number of calls offered - Parking

Customer Centre Tickets issued - Parking

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - % served within target wait time

Tonnage commingled - All CYC Vehicles (Weekly Average)

% of web chats engaged within service level (20 seconds)

% waste recycled - All CYC Vehicles

Tonnage composted (green) - All CYC Vehicles

Tonnage commingled - All CYC Vehicles

Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles

Tonnage recycled - All CYC Vehicles

Number of cases referred to the Ombudsman - Waste

% of tenants satisfied that their landlord provides a home that is well maintained

% of tenants dissatisfied that their landlord listens to their views and acts on them

% of tenants satisfied that their landlord listens to their views and acts on them

% of tenants who say car parking is a minor problem in their neighbourhood

% of tenants satisfied with the overall service provided by their landlord

% of tenants who say car parking is a major problem in their neighbourhood

Sessions on "visityork.org"

% of tenants who say car parking is not a problem in their neighbourhood

This is an aggregated monthly indicator of footfall on Parliament Street. Parliament Street data is unavailable between end of June 2025 to end of November 2025 when a new...

Visits to Attractions: Big Attractions

% of Talkabout panel who think that the council and partners are doing well helping to reduce carbon footprint