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Tenant Satisfaction Measures
From April 2024 the council has been required to report annually to the Regulator for Social Housing on a series of tenant satisfaction measures (TSMs) including tenant...
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Number of permanent admissions to residential & nursing care homes for younge...
Number of permanent admissions to residential & nursing care homes for younger people (18-64)
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Number of customers in long-term residential and nursing care at the period e...
Number of customers in long-term residential and nursing care at the period end - (Snapshot)
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Average number of days to re-let empty properties (excluding temporary accomm...
Average number of days to re-let empty properties (excluding temporary accommodation) - (YTD)
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Rent Collection Rate (%) - (Snapshot)
Rent Collection Rate (%) - (Snapshot)
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% of Repairs completed on first visit
% of Repairs completed on first visit
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% of all repairs completed on time - (YTD)
% of all repairs completed on time - (YTD)
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Average number of days to complete all repairs (excluding pre- inspection tim...
Average number of days to complete all repairs (excluding pre- inspection time) - (YTD)
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% of dwellings failing to meet the decent homes standard
% of dwellings failing to meet the decent homes standard
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% of tenants satisfied with the overall service provided by their landlord
% of tenants satisfied with the overall service provided by their landlord
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% of tenants who say car parking is not a problem in their neighbourhood
% of tenants who say car parking is not a problem in their neighbourhood
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% of tenants dissatisfied with the way their landlord deals with repairs and ...
% of tenants dissatisfied with the way their landlord deals with repairs and maintenance generally
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% of tenants satisfied with the way their landlord deals with repairs and mai...
% of tenants satisfied with the way their landlord deals with repairs and maintenance generally
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Homelessness main duty (decision) - Total (new definition from 2018/19)
Homelessness main duty (decision) - Total (new definition from 2018/19)
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Homelessness main duty (decision) - Homeless and in priority need - Intention...
Homelessness main duty (decision) - Homeless and in priority need - Intentional - (YTD) (new definition from 2018/19)
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Number of people sleeping rough on a single night - (Snapshot)
Number of people sleeping rough on a single night - (Snapshot)
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Number of children in temporary accommodation - (Snapshot)
Number of children in temporary accommodation - (Snapshot)
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Homelessness assessment (reason for loss of home) - % Violent relationship br...
Homelessness assessment (reason for loss of home) - % Violent relationship breakdown
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Homelessness assessment (reason for loss of home) - % Violent relationship br...
Homelessness assessment (reason for loss of home) - % Violent relationship breakdown - (YTD)
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Homelessness assessment (reason for loss of home) - Violent relationship brea...
Homelessness assessment (reason for loss of home) - Violent relationship breakdown
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Homelessness assessment (reason for loss of home) - Violent relationship brea...
Homelessness assessment (reason for loss of home) - Violent relationship breakdown - (YTD)
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Homelessness assessment (initial decision) - Already homelessness - relief du...
Homelessness assessment (initial decision) - Already homelessness - relief duty owed - (YTD)
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Homelessness assessment (initial decision) - Threatened with homelessness - p...
Homelessness assessment (initial decision) - Threatened with homelessness - prevention duty owed - (YTD)
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Homelessness assessment (eligibility) - Total Assessments - (YTD)
Homelessness assessment (eligibility) - Total Assessments - (YTD)
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Energy efficiency: Average SAP rating for all Council Homes
Energy efficiency: Average SAP rating for all Council Homes
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