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CYC Directorate Service Plans 2017-18
These are the directorate service plans for 2017-18, produced at the start of the financial year as per the City of York Council's performance management framework. For more...
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Street Lighting - % of cases raised online (Oracle CRM)
Street Lighting - % of cases raised online (Oracle CRM)
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STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
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Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
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YCC & Benefits % Calls Answered - TOTAL
YCC & Benefits % Calls Answered - TOTAL
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YCC & Benefits % Calls answered in 20 seconds - TOTAL
YCC & Benefits % Calls answered in 20 seconds - TOTAL
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YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
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% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
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Number of Complaints (All Stages) - Waste Services
Number of Complaints (All Stages) - Waste Services
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Average sickness days per FTE - Schools - (Rolling 12 Month)
Average sickness days per FTE - Schools - (Rolling 12 Month)
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% of supplier invoices paid within 30 days (including disputed)
% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to suppliers due to late payment of invoices and the interest liable...
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Interest liable (£) to suppliers due to late payment of invoices (including i...
Interest liable (£) to suppliers due to late payment of invoices (including interest paid) This data along with the interest paid (£) to suppliers due to late payment of...
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Interest paid (£) to suppliers due to late payment of invoices
Interest paid (£) to suppliers due to late payment of invoices. This data along with the interest liable (£) to suppliers due to late payment of invoices and the % of supplier...
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DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time
DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time
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DP (Data Protection Act) / SAR (Subject Access Request) - Out of time
DP (Data Protection Act) / SAR (Subject Access Request) - Out of time
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DP (Data Protection Act) / SAR (Subject Access Request) - % In time
DP (Data Protection Act) / SAR (Subject Access Request) - % In time
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DP (Data Protection Act) / SAR (Subject Access Request) - In time
DP (Data Protection Act) / SAR (Subject Access Request) - In time
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DP (Data Protection Act) / SAR (Subject Access Request) - Total Received
DP (Data Protection Act) / SAR (Subject Access Request) - Total Received
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EIR (Environmental Information Regulations) - % Out of time
EIR (Environmental Information Regulations) - % Out of time
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EIR (Environmental Information Regulations) - Out of time
EIR (Environmental Information Regulations) - Out of time
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FOI (Freedom of Information) - % Out of time
FOI (Freedom of Information) - % Out of time
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FOI (Freedom of Information) - Out of time
FOI (Freedom of Information) - Out of time
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FOI & EIR - % Out of time
FOI & EIR - % Out of time
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FOI & EIR - Out of time
FOI & EIR - Out of time
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EIR (Environmental Information Regulations) - % In time
EIR (Environmental Information Regulations) - % In time
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