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STREET LIGHTING - Average time taken to resolve issues (Working days)
STREET LIGHTING - Average time taken to resolve issues (Working days)
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Fair Funding Review Consultation - 2025
City of York Council’s response to the Fair Funding Review 2.0. This is a consultation on the government’s proposed approach to local authority funding reform through the Local...
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Street Lighting - % of cases raised online (Oracle CRM)
Street Lighting - % of cases raised online (Oracle CRM)
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STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
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Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
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YCC & Benefits % Calls Answered - TOTAL
YCC & Benefits % Calls Answered - TOTAL
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YCC & Benefits % Calls answered in 20 seconds - TOTAL
YCC & Benefits % Calls answered in 20 seconds - TOTAL
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YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
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% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
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% of the Talkabout panel who speak negatively about the council
% of the Talkabout panel who speak negatively about the council
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% of the Talkabout panel who speak positively about the council
% of the Talkabout panel who speak positively about the council
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% of Talkabout panel who state it is not important that residents can influen...
% of Talkabout panel who state it is not important that residents can influence decisions in their local area
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% of Talkabout panel who state it is important that residents can influence d...
% of Talkabout panel who state it is important that residents can influence decisions in their local area
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% of Talkabout panel who disagree that they can influence decisions in their ...
% of Talkabout panel who disagree that they can influence decisions in their local area
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% of Talkabout panel who agree that they can influence decisions in their lo...
% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence...
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% of staff who do not believe action will be taken following this survey
% of staff who do not believe action will be taken following this survey
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% of staff who believe action will be taken following this survey
% of staff who believe action will be taken following this survey
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% of staff who would not recommend the council as a good place to work
% of staff who would not recommend the council as a good place to work
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% of staff who would recommend the council as a good place to work
% of staff who would recommend the council as a good place to work
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% of supplier invoices paid within 30 days (including disputed)
% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to suppliers due to late payment of invoices and the interest liable...
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Interest liable (£) to suppliers due to late payment of invoices (including i...
Interest liable (£) to suppliers due to late payment of invoices (including interest paid) This data along with the interest paid (£) to suppliers due to late payment of...
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Interest paid (£) to suppliers due to late payment of invoices
Interest paid (£) to suppliers due to late payment of invoices. This data along with the interest liable (£) to suppliers due to late payment of invoices and the % of supplier...
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Street Cleaning - Unresolved Incidents
This dataset contains current unresolved street cleaning incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from February 2019...
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Fly-tipping - All Incidents
This dataset contains all fly-tipping incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from July 2019 onwards. Please note the...
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CYC Gender Pay Gap
CYC's annual gender pay gap report, including all CYC staff but excluding all schools staff and councillors. For further pay gap reports please visit CYC Other Pay Gap Reports
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