-
Number of unique users on york.gov.uk – (where cookies consented)
Number of unique users on york.gov.uk – (where cookies consented)
-
Street Lighting - % of cases raised online (Oracle CRM)
Street Lighting - % of cases raised online (Oracle CRM)
-
STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
-
Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
-
YCC & Benefits % Calls Answered - TOTAL
YCC & Benefits % Calls Answered - TOTAL
-
YCC & Benefits % Calls answered in 20 seconds - TOTAL
YCC & Benefits % Calls answered in 20 seconds - TOTAL
-
YCC % Calls Answered - TOTAL
YCC % Calls Answered - TOTAL *This indicator has been discontinued
-
YCC % Calls answered in 20 seconds - TOTAL
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
-
YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
-
% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
-
Number of Complaints (All Stages) - Waste Services
Number of Complaints (All Stages) - Waste Services
-
Room Occupancy
Room Occupancy
-
% of the panel reporting a ‘poor’ experience when they last contacted the cou...
% of the panel reporting a ‘poor’ experience when they last contacted the council about a service
-
% of the panel reporting a ‘satisfactory’ experience when they last contacted...
% of the panel reporting a ‘satisfactory’ experience when they last contacted the council about a service
-
% of the panel reporting a ‘good’ experience when they last contacted the cou...
% of the panel reporting a ‘good’ experience when they last contacted the council about a service
-
% of the panel reporting an ‘excellent’ experience when they last contacted t...
% of the panel reporting an ‘excellent’ experience when they last contacted the council about a service
-
Voluntary Turnover (%) - CYC Total (Excluding Schools)
Voluntary Turnover (%) - CYC Total (Excluding Schools)
-
Voluntary Turnover (%) - CYC Total (Including Schools)
Voluntary Turnover (%) - CYC Total (Including Schools)
-
Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...
-
Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
-
Average sickness days per FTE - Schools - (Rolling 12 Month)
Average sickness days per FTE - Schools - (Rolling 12 Month)
-
Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also...
-
Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)
-
Staff FTE - CYC Total (Excluding Schools) - (Snapshot)
Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding...
-
Staff FTE - CYC Total (Including Schools) - (Snapshot)
Staff FTE - CYC Total (Including Schools) - (Snapshot)
© 2020 City of York Council | Disclaimer | Privacy Policy | Cookie Declaration |Terms & Conditions