% of Adult Complaints: Upheld in Full

% of Housing Ombudsman cases responded to 'In Time'

% of Rights of Individuals responded to 'In Time'

% of Requests for Information responded to 'In Time'

% of LGSCO cases responded to 'In Time'

% of ICO cases responded to 'In Time'

% of Non-principal classified roads where maintenance should be considered (Local Recording)

% of FOI reviews responded to 'In Time'

% of EIR reviews responded to 'In Time'

% of Concerns responded to 'In Time' *This indicator has been discontinued

% of Compliments responded to 'In Time' *This indicator has been discontinued

% of 4Cs Complaints responded to 'In Time'

% of Comments responded to 'In Time'

% of Child Complaints responded to 'In Time'

% of Adult Complaints responded to 'In Time'

Number of Child Complaints assessed at Grade 1

Number of Adult Complaints assessed at Green

Number of ICO cases: Not Proven

Number of ICO cases: Upheld

Number of ICO cases: Not Pursued

Number of ICO cases: Partly Upheld

Number of ICO cases: Not Upheld

Number of Rights of Individuals requests responded to 'In Time'

Number of Requests for Information responded to 'In Time'

Number of ICO cases responded to 'In Time'