YFAS Emergency payments (£) TOTAL - (YTD)

Number of cases referred to the Ombudsman - Waste

Number of Complaints (Grade 2) - Waste Services

Number of Complaints (Grade 1) - Waste Services

% of tenants satisfied that their landlord provides a home that is well maintained

% of tenants dissatisfied that their landlord listens to their views and acts on them

% of tenants satisfied that their landlord listens to their views and acts on them

% of tenants who say car parking is a major problem in their neighbourhood

Parliament Street Footfall

Sessions on "visityork.org"

Visits to Attractions: Small Attractions

Visits to Attractions: Big Attractions

Average Room Rate

Room Occupancy

% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service

% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service

Executive Member scorecards show progress against key performance indicators for areas under each Executive Member portfolio.

Voluntary Turnover (%) - CYC Total (Excluding Schools)

Voluntary Turnover (%) - CYC Total (Including Schools)

Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...

Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)

Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also...

Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)