% of Rights of Individuals responded to 'In Time'

% of Requests for Information responded to 'In Time'

% of LGSCO cases responded to 'In Time'

% of ICO cases responded to 'In Time'

% of FOI reviews responded to 'In Time'

% of EIR reviews responded to 'In Time'

% of 4Cs Complaints responded to 'In Time'

% of Comments responded to 'In Time'

% of Child Complaints responded to 'In Time'

Performance Indicators : Young People

% of Adult Complaints responded to 'In Time'

Key Performance Indicators related to Transport

Number of Child Complaints assessed at Grade 1

Number of Adult Complaints assessed at Green

Key Performance Indicators related to Transparency

Number of ICO cases: Not Proven

Key Performance Indicators related to Sport

Number of ICO cases: Upheld

Key Performance Indicators related to Planning

Number of ICO cases: Not Pursued

Key Performance Indicators related to Housing

Number of ICO cases: Partly Upheld

Key Performance Indicators related to Health

Number of ICO cases: Not Upheld

Key Performance Indicators related to Environment