STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC % Calls Answered - TOTAL *This indicator has been discontinued

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

YCC Number of calls offered - Parking

YCC Average Speed of answer - Operators

Customer Centre Tickets issued - Parking

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - % served within target wait time

Number of YFAS applications - Grand Total - (YTD)

YFAS CTS Discretionary (£) TOTAL - (YTD)

YFAS CTS Discretionary (£) TOTAL - (YTD)

YFAS Community payments (£) TOTAL - (YTD)

YFAS Community payments (£) TOTAL - (YTD)

YFAS Emergency payments (£) TOTAL - (YTD)

YFAS Emergency payments (£) TOTAL - (YTD)

% of web chats engaged within service level (20 seconds)

% of tenants satisfied that their landlord provides a home that is well maintained

% of tenants dissatisfied that their landlord listens to their views and acts on them

% of tenants satisfied that their landlord listens to their views and acts on them

% of tenants satisfied with the overall service provided by their landlord

% of tenants who say car parking is a minor problem in their neighbourhood