Performance Indicators : Consultation

These scorecards show progress against key performance indicators for the Climate Change, Economy and Health and Wellbeing 10-Year Strategies. For further information and to...

Executive Member scorecards show progress against key performance indicators for areas under each Executive Member portfolio.

York Profile.

These are the York ward profiles containing information up to September 2024 on the 21 electoral wards using the post May 2015 election boundaries.

% of children entering care who have previously been looked after, excluding Short Breaks - (YTD)

Number of children entering care who have previously been looked after, excluding Short Breaks - (YTD)

Number of referrals to Children's Social Care - (YTD)

Number of unique users on york.gov.uk – (where cookies consented)

Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC % Calls Answered - TOTAL *This indicator has been discontinued

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

YCC Number of calls offered - Parking

YCC Average Speed of answer - Operators

Customer Centre Tickets issued - Parking

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - % served within target wait time

Number of YFAS applications - Grand Total - (YTD)

YFAS CTS Discretionary (£) TOTAL - (YTD)

YFAS CTS Discretionary (£) TOTAL - (YTD)