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Street Lighting - % of cases raised online (Oracle CRM)
Street Lighting - % of cases raised online (Oracle CRM)
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STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
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Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
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YCC & Benefits % Calls Answered - TOTAL
YCC & Benefits % Calls Answered - TOTAL
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YCC & Benefits % Calls answered in 20 seconds - TOTAL
YCC & Benefits % Calls answered in 20 seconds - TOTAL
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Benefits % calls answered in 20 seconds - TOTAL
Benefits % calls answered in 20 seconds - TOTAL
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YCC % Calls Answered - TOTAL
YCC % Calls Answered - TOTAL *This indicator has been discontinued
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YCC % Calls answered in 20 seconds - TOTAL
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
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YCC Number of calls offered - Parking
YCC Number of calls offered - Parking
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YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
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Customer Centre Tickets issued - Parking
Customer Centre Tickets issued - Parking
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Footfall in Customer Centre - Average wait time (Minutes)
Footfall in Customer Centre - Average wait time (Minutes)
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Footfall in Customer Centre - % served within target wait time
Footfall in Customer Centre - % served within target wait time
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Number of YFAS applications - Grand Total - (YTD)
Number of YFAS applications - Grand Total - (YTD)
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YFAS CTS Discretionary (£) TOTAL - (YTD)
YFAS CTS Discretionary (£) TOTAL - (YTD)
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YFAS CTS Discretionary (£) TOTAL - (YTD)
YFAS CTS Discretionary (£) TOTAL - (YTD)
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YFAS Community payments (£) TOTAL - (YTD)
YFAS Community payments (£) TOTAL - (YTD)
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YFAS Emergency payments (£) TOTAL - (YTD)
YFAS Emergency payments (£) TOTAL - (YTD)
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YFAS Community payments (£) TOTAL - (YTD)
YFAS Community payments (£) TOTAL - (YTD)
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YFAS Emergency payments (£) TOTAL - (YTD)
YFAS Emergency payments (£) TOTAL - (YTD)
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% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
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Tonnage commingled - All CYC Vehicles (Weekly Average)
Tonnage commingled - All CYC Vehicles (Weekly Average)
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% waste recycled - All CYC Vehicles
% waste recycled - All CYC Vehicles
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Tonnage commingled - All CYC Vehicles
Tonnage commingled - All CYC Vehicles
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Tonnage composted (green) - All CYC Vehicles
Tonnage composted (green) - All CYC Vehicles
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