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Footfall in Customer Centre - Average wait time (Minutes)
Footfall in Customer Centre - Average wait time (Minutes)
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Footfall in Customer Centre - % served within target wait time
Footfall in Customer Centre - % served within target wait time
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Number of YFAS applications - Grand Total - (YTD)
Number of YFAS applications - Grand Total - (YTD)
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YFAS CTS Discretionary (£) TOTAL - (YTD)
YFAS CTS Discretionary (£) TOTAL - (YTD)
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YFAS CTS Discretionary (£) TOTAL - (YTD)
YFAS CTS Discretionary (£) TOTAL - (YTD)
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YFAS Community payments (£) TOTAL - (YTD)
YFAS Community payments (£) TOTAL - (YTD)
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YFAS Community payments (£) TOTAL - (YTD)
YFAS Community payments (£) TOTAL - (YTD)
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YFAS Emergency payments (£) TOTAL - (YTD)
YFAS Emergency payments (£) TOTAL - (YTD)
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YFAS Emergency payments (£) TOTAL - (YTD)
YFAS Emergency payments (£) TOTAL - (YTD)
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% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
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Tonnage commingled - All CYC Vehicles (Weekly Average)
Tonnage commingled - All CYC Vehicles (Weekly Average)
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% waste recycled - All CYC Vehicles
% waste recycled - All CYC Vehicles
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Tonnage commingled - All CYC Vehicles
Tonnage commingled - All CYC Vehicles
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Tonnage composted (green) - All CYC Vehicles
Tonnage composted (green) - All CYC Vehicles
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Tonnage recycled - All CYC Vehicles
Tonnage recycled - All CYC Vehicles
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Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles
Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles
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Voluntary Turnover (%) - CYC Total (Excluding Schools)
Voluntary Turnover (%) - CYC Total (Excluding Schools)
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Voluntary Turnover (%) - CYC Total (Including Schools)
Voluntary Turnover (%) - CYC Total (Including Schools)
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Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...
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Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
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Average sickness days per FTE - Schools - (Rolling 12 Month)
Average sickness days per FTE - Schools - (Rolling 12 Month)
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Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also...
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Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)
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Staff FTE - CYC Total (Excluding Schools) - (Snapshot)
Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding...
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Staff FTE - CYC Total (Including Schools) - (Snapshot)
Staff FTE - CYC Total (Including Schools) - (Snapshot)