-
% of supplier invoices paid within 30 days (including disputed)
% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to suppliers due to late payment of invoices and the interest liable...
-
Interest liable (£) to suppliers due to late payment of invoices (including i...
Interest liable (£) to suppliers due to late payment of invoices (including interest paid) This data along with the interest paid (£) to suppliers due to late payment of...
-
Interest paid (£) to suppliers due to late payment of invoices
Interest paid (£) to suppliers due to late payment of invoices. This data along with the interest liable (£) to suppliers due to late payment of invoices and the % of supplier...
-
Number of unique users on york.gov.uk – (where cookies consented)
Number of unique users on york.gov.uk – (where cookies consented)
-
Street Lighting - % of cases raised online (Oracle CRM)
Street Lighting - % of cases raised online (Oracle CRM)
-
STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
-
Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
-
YCC & Benefits % Calls Answered - TOTAL
YCC & Benefits % Calls Answered - TOTAL
-
YCC & Benefits % Calls answered in 20 seconds - TOTAL
YCC & Benefits % Calls answered in 20 seconds - TOTAL
-
YCC % Calls Answered - TOTAL
YCC % Calls Answered - TOTAL *This indicator has been discontinued
-
YCC % Calls answered in 20 seconds - TOTAL
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
-
YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
-
% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
-
Number of Complaints (All Stages) - Waste Services
Number of Complaints (All Stages) - Waste Services
-
Room Occupancy
Room Occupancy
-
% of the panel reporting a ‘poor’ experience when they last contacted the cou...
% of the panel reporting a ‘poor’ experience when they last contacted the council about a service
-
% of the panel reporting a ‘satisfactory’ experience when they last contacted...
% of the panel reporting a ‘satisfactory’ experience when they last contacted the council about a service
-
% of the panel reporting a ‘good’ experience when they last contacted the cou...
% of the panel reporting a ‘good’ experience when they last contacted the council about a service
-
% of the panel reporting an ‘excellent’ experience when they last contacted t...
% of the panel reporting an ‘excellent’ experience when they last contacted the council about a service
-
% of the panel who speak negatively about the council
% of the panel who speak negatively about the council
-
% of the panel who speak positively about the council
% of the panel who speak positively about the council
-
% of panel who state it is not important that residents can influence decisio...
% of panel who state it is not important that residents can influence decisions in their local area
-
% of panel who state it is important that residents can influence decisions i...
% of panel who state it is important that residents can influence decisions in their local area
-
% of Talkabout panel who disagree that they can influence decisions in their ...
% of Talkabout panel who disagree that they can influence decisions in their local area
-
% of Talkabout panel who agree that they can influence decisions in their lo...
% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence...
© 2020 City of York Council | Disclaimer | Privacy Policy | Cookie Declaration |Terms & Conditions