_id	KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
1	YCC117	YCC % Calls answered in 20 seconds - TOTAL	26.50 %	Percentage	2013/2014_Q1	2013-04-01	2013-06-30	Weekly
2	YCC117	YCC % Calls answered in 20 seconds - TOTAL	42.50 %	Percentage	2013/2014	2013-04-01	2014-03-31	Weekly
3	YCC117	YCC % Calls answered in 20 seconds - TOTAL	32.90 %	Percentage	2013/2014_Q2	2013-07-01	2013-09-30	Weekly
4	YCC117	YCC % Calls answered in 20 seconds - TOTAL	51.60 %	Percentage	2013/2014_Q3	2013-10-01	2013-12-31	Weekly
5	YCC117	YCC % Calls answered in 20 seconds - TOTAL	64.30 %	Percentage	2013/2014_Q4	2014-01-01	2014-03-31	Weekly
6	YCC117	YCC % Calls answered in 20 seconds - TOTAL	56.30 %	Percentage	2014/2015_Q1	2014-04-01	2014-06-30	Weekly
7	YCC117	YCC % Calls answered in 20 seconds - TOTAL	51.80 %	Percentage	2014/2015_Apr	2014-04-01	2014-04-30	Weekly
8	YCC117	YCC % Calls answered in 20 seconds - TOTAL	47.60 %	Percentage	2014/2015	2014-04-01	2015-03-31	Weekly
9	YCC117	YCC % Calls answered in 20 seconds - TOTAL	66.80 %	Percentage	2014/2015_May	2014-05-01	2014-05-31	Weekly
10	YCC117	YCC % Calls answered in 20 seconds - TOTAL	51.40 %	Percentage	2014/2015_Jun	2014-06-01	2014-06-30	Weekly
11	YCC117	YCC % Calls answered in 20 seconds - TOTAL	29.60 %	Percentage	2014/2015_Q2	2014-07-01	2014-09-30	Weekly
12	YCC117	YCC % Calls answered in 20 seconds - TOTAL	40.60 %	Percentage	2014/2015_Jul	2014-07-01	2014-07-31	Weekly
13	YCC117	YCC % Calls answered in 20 seconds - TOTAL	37.30 %	Percentage	2014/2015_Aug	2014-08-01	2014-08-31	Weekly
14	YCC117	YCC % Calls answered in 20 seconds - TOTAL	13.60 %	Percentage	2014/2015_Sep	2014-09-01	2014-09-30	Weekly
15	YCC117	YCC % Calls answered in 20 seconds - TOTAL	47.70 %	Percentage	2014/2015_Q3	2014-10-01	2014-12-31	Weekly
16	YCC117	YCC % Calls answered in 20 seconds - TOTAL	33.10 %	Percentage	2014/2015_Oct	2014-10-01	2014-10-31	Weekly
17	YCC117	YCC % Calls answered in 20 seconds - TOTAL	42.30 %	Percentage	2014/2015_Nov	2014-11-01	2014-11-30	Weekly
18	YCC117	YCC % Calls answered in 20 seconds - TOTAL	72.30 %	Percentage	2014/2015_Dec	2014-12-01	2014-12-31	Weekly
19	YCC117	YCC % Calls answered in 20 seconds - TOTAL	72.20 %	Percentage	2014/2015_Jan	2015-01-01	2015-01-31	Weekly
20	YCC117	YCC % Calls answered in 20 seconds - TOTAL	59.70 %	Percentage	2014/2015_Q4	2015-01-01	2015-03-31	Weekly
21	YCC117	YCC % Calls answered in 20 seconds - TOTAL	66.10 %	Percentage	2014/2015_Feb	2015-02-01	2015-02-28	Weekly
22	YCC117	YCC % Calls answered in 20 seconds - TOTAL	45.10 %	Percentage	2014/2015_Mar	2015-03-01	2015-03-31	Weekly
23	YCC117	YCC % Calls answered in 20 seconds - TOTAL	64.90 %	Percentage	2015/2016	2015-04-01	2016-03-31	Weekly
24	YCC117	YCC % Calls answered in 20 seconds - TOTAL	35.40 %	Percentage	2015/2016_Apr	2015-04-01	2015-04-30	Weekly
25	YCC117	YCC % Calls answered in 20 seconds - TOTAL	45.00 %	Percentage	2015/2016_Q1	2015-04-01	2015-06-30	Weekly
26	YCC117	YCC % Calls answered in 20 seconds - TOTAL	43.50 %	Percentage	2015/2016_May	2015-05-01	2015-05-31	Weekly
27	YCC117	YCC % Calls answered in 20 seconds - TOTAL	59.60 %	Percentage	2015/2016_Jun	2015-06-01	2015-06-30	Weekly
28	YCC117	YCC % Calls answered in 20 seconds - TOTAL	68.12 %	Percentage	2015/2016_Q2	2015-07-01	2015-09-30	Weekly
29	YCC117	YCC % Calls answered in 20 seconds - TOTAL	51.30 %	Percentage	2015/2016_Jul	2015-07-01	2015-07-31	Weekly
30	YCC117	YCC % Calls answered in 20 seconds - TOTAL	75.20 %	Percentage	2015/2016_Aug	2015-08-01	2015-08-31	Weekly
31	YCC117	YCC % Calls answered in 20 seconds - TOTAL	78.30 %	Percentage	2015/2016_Sep	2015-09-01	2015-09-30	Weekly
32	YCC117	YCC % Calls answered in 20 seconds - TOTAL	76.99 %	Percentage	2015/2016_Q3	2015-10-01	2015-12-31	Weekly
33	YCC117	YCC % Calls answered in 20 seconds - TOTAL	71.00 %	Percentage	2015/2016_Oct	2015-10-01	2015-10-31	Weekly
34	YCC117	YCC % Calls answered in 20 seconds - TOTAL	76.88 %	Percentage	2015/2016_Nov	2015-11-01	2015-11-30	Weekly
35	YCC117	YCC % Calls answered in 20 seconds - TOTAL	83.90 %	Percentage	2015/2016_Dec	2015-12-01	2015-12-31	Weekly
36	YCC117	YCC % Calls answered in 20 seconds - TOTAL	79.00 %	Percentage	2015/2016_Jan	2016-01-01	2016-01-31	Weekly
37	YCC117	YCC % Calls answered in 20 seconds - TOTAL	75.40 %	Percentage	2015/2016_Q4	2016-01-01	2016-03-31	Weekly
38	YCC117	YCC % Calls answered in 20 seconds - TOTAL	82.90 %	Percentage	2015/2016_Feb	2016-02-01	2016-02-29	Weekly
39	YCC117	YCC % Calls answered in 20 seconds - TOTAL	64.90 %	Percentage	2015/2016_Mar	2016-03-01	2016-03-31	Weekly
40	YCC117	YCC % Calls answered in 20 seconds - TOTAL	75.70 %	Percentage	2016/2017	2016-04-01	2017-03-31	Weekly
41	YCC117	YCC % Calls answered in 20 seconds - TOTAL	73.50 %	Percentage	2016/2017_Apr	2016-04-01	2016-04-30	Weekly
42	YCC117	YCC % Calls answered in 20 seconds - TOTAL	75.70 %	Percentage	2016/2017_Q1	2016-04-01	2016-06-30	Weekly
43	YCC117	YCC % Calls answered in 20 seconds - TOTAL	79.20 %	Percentage	2016/2017_May	2016-05-01	2016-05-31	Weekly
44	YCC117	YCC % Calls answered in 20 seconds - TOTAL	74.80 %	Percentage	2016/2017_Jun	2016-06-01	2016-06-30	Weekly
45	YCC117	YCC % Calls answered in 20 seconds - TOTAL	68.60 %	Percentage	2016/2017_Q2	2016-07-01	2016-09-30	Weekly
46	YCC117	YCC % Calls answered in 20 seconds - TOTAL	72.40 %	Percentage	2016/2017_Jul	2016-07-01	2016-07-31	Weekly
47	YCC117	YCC % Calls answered in 20 seconds - TOTAL	65.70 %	Percentage	2016/2017_Aug	2016-08-01	2016-08-31	Weekly
48	YCC117	YCC % Calls answered in 20 seconds - TOTAL	68.10 %	Percentage	2016/2017_Sep	2016-09-01	2016-09-30	Weekly
49	YCC117	YCC % Calls answered in 20 seconds - TOTAL	82.00 %	Percentage	2016/2017_Q3	2016-10-01	2016-12-31	Weekly
50	YCC117	YCC % Calls answered in 20 seconds - TOTAL	77.90 %	Percentage	2016/2017_Oct	2016-10-01	2016-10-31	Weekly
51	YCC117	YCC % Calls answered in 20 seconds - TOTAL	84.40 %	Percentage	2016/2017_Nov	2016-11-01	2016-11-30	Weekly
52	YCC117	YCC % Calls answered in 20 seconds - TOTAL	84.70 %	Percentage	2016/2017_Dec	2016-12-01	2016-12-31	Weekly
53	YCC117	YCC % Calls answered in 20 seconds - TOTAL	76.50 %	Percentage	2016/2017_Jan	2017-01-01	2017-01-31	Weekly
54	YCC117	YCC % Calls answered in 20 seconds - TOTAL	78.20 %	Percentage	2016/2017_Q4	2017-01-01	2017-03-31	Weekly
55	YCC117	YCC % Calls answered in 20 seconds - TOTAL	87.60 %	Percentage	2016/2017_Feb	2017-02-01	2017-02-28	Weekly
56	YCC117	YCC % Calls answered in 20 seconds - TOTAL	72.60 %	Percentage	2016/2017_Mar	2017-03-01	2017-03-31	Weekly
57	YCC117	YCC % Calls answered in 20 seconds - TOTAL	77.90 %	Percentage	2017/2018_Apr	2017-04-01	2017-04-30	Weekly
58	YCC117	YCC % Calls answered in 20 seconds - TOTAL	72.67 %	Percentage	2017/2018_Q1	2017-04-01	2017-06-30	Weekly
59	YCC117	YCC % Calls answered in 20 seconds - TOTAL	79.10 %	Percentage	2017/2018	2017-04-01	2018-03-31	Weekly
60	YCC117	YCC % Calls answered in 20 seconds - TOTAL	66.40 %	Percentage	2017/2018_May	2017-05-01	2017-05-31	Weekly
61	YCC117	YCC % Calls answered in 20 seconds - TOTAL	73.70 %	Percentage	2017/2018_Jun	2017-06-01	2017-06-30	Weekly
62	YCC117	YCC % Calls answered in 20 seconds - TOTAL	81.60 %	Percentage	2017/2018_Q2	2017-07-01	2017-09-30	Weekly
63	YCC117	YCC % Calls answered in 20 seconds - TOTAL	80.50 %	Percentage	2017/2018_Jul	2017-07-01	2017-07-31	Weekly
64	YCC117	YCC % Calls answered in 20 seconds - TOTAL	81.30 %	Percentage	2017/2018_Aug	2017-08-01	2017-08-31	Weekly
65	YCC117	YCC % Calls answered in 20 seconds - TOTAL	83.00 %	Percentage	2017/2018_Sep	2017-09-01	2017-09-30	Weekly
66	YCC117	YCC % Calls answered in 20 seconds - TOTAL	84.90 %	Percentage	2017/2018_Q3	2017-10-01	2017-12-31	Weekly
67	YCC117	YCC % Calls answered in 20 seconds - TOTAL	80.40 %	Percentage	2017/2018_Oct	2017-10-01	2017-10-31	Weekly
68	YCC117	YCC % Calls answered in 20 seconds - TOTAL	84.60 %	Percentage	2017/2018_Nov	2017-11-01	2017-11-30	Weekly
69	YCC117	YCC % Calls answered in 20 seconds - TOTAL	89.60 %	Percentage	2017/2018_Dec	2017-12-01	2017-12-31	Weekly
70	YCC117	YCC % Calls answered in 20 seconds - TOTAL	78.80 %	Percentage	2017/2018_Q4	2018-01-01	2018-03-31	Weekly
71	YCC117	YCC % Calls answered in 20 seconds - TOTAL	85.10 %	Percentage	2017/2018_Jan	2018-01-01	2018-01-31	Weekly
72	YCC117	YCC % Calls answered in 20 seconds - TOTAL	85.00 %	Percentage	2017/2018_Feb	2018-02-01	2018-02-28	Weekly
73	YCC117	YCC % Calls answered in 20 seconds - TOTAL	68.70 %	Percentage	2017/2018_Mar	2018-03-01	2018-03-31	Weekly
74	YCC117	YCC % Calls answered in 20 seconds - TOTAL	72.40 %	Percentage	2018/2019_Q1	2018-04-01	2018-06-30	Weekly
75	YCC117	YCC % Calls answered in 20 seconds - TOTAL	73.70 %	Percentage	2018/2019	2018-04-01	2019-03-31	Weekly
76	YCC117	YCC % Calls answered in 20 seconds - TOTAL	64.30 %	Percentage	2018/2019_Apr	2018-04-01	2018-04-30	Weekly
77	YCC117	YCC % Calls answered in 20 seconds - TOTAL	81.20 %	Percentage	2018/2019_May	2018-05-01	2018-05-31	Weekly
78	YCC117	YCC % Calls answered in 20 seconds - TOTAL	72.30 %	Percentage	2018/2019_Jun	2018-06-01	2018-06-30	Weekly
79	YCC117	YCC % Calls answered in 20 seconds - TOTAL	78.60 %	Percentage	2018/2019_Q2	2018-07-01	2018-09-30	Weekly
80	YCC117	YCC % Calls answered in 20 seconds - TOTAL	74.20 %	Percentage	2018/2019_Jul	2018-07-01	2018-07-31	Weekly
81	YCC117	YCC % Calls answered in 20 seconds - TOTAL	80.80 %	Percentage	2018/2019_Aug	2018-08-01	2018-08-31	Weekly
82	YCC117	YCC % Calls answered in 20 seconds - TOTAL	81.00 %	Percentage	2018/2019_Sep	2018-09-01	2018-09-30	Weekly
83	YCC117	YCC % Calls answered in 20 seconds - TOTAL	65.00 %	Percentage	2018/2019_Oct	2018-10-01	2018-10-31	Weekly
84	YCC117	YCC % Calls answered in 20 seconds - TOTAL	71.70 %	Percentage	2018/2019_Q3	2018-10-01	2018-12-31	Weekly
85	YCC117	YCC % Calls answered in 20 seconds - TOTAL	70.90 %	Percentage	2018/2019_Nov	2018-11-01	2018-11-30	Weekly
86	YCC117	YCC % Calls answered in 20 seconds - TOTAL	84.20 %	Percentage	2018/2019_Dec	2018-12-01	2018-12-31	Weekly
87	YCC117	YCC % Calls answered in 20 seconds - TOTAL	70.50 %	Percentage	2018/2019_Jan	2019-01-01	2019-01-31	Weekly
88	YCC117	YCC % Calls answered in 20 seconds - TOTAL	71.30 %	Percentage	2018/2019_Q4	2019-01-01	2019-03-31	Weekly
89	YCC117	YCC % Calls answered in 20 seconds - TOTAL	67.80 %	Percentage	2018/2019_Feb	2019-02-01	2019-02-28	Weekly
90	YCC117	YCC % Calls answered in 20 seconds - TOTAL	75.10 %	Percentage	2018/2019_Mar	2019-03-01	2019-03-31	Weekly
91	YCC117	YCC % Calls answered in 20 seconds - TOTAL	62.80 %	Percentage	2019/2020_Q1	2019-04-01	2019-06-30	Weekly
92	YCC117	YCC % Calls answered in 20 seconds - TOTAL	70.90 %	Percentage	2019/2020	2019-04-01	2020-03-31	Weekly
93	YCC117	YCC % Calls answered in 20 seconds - TOTAL	64.30 %	Percentage	2019/2020_Apr	2019-04-01	2019-04-30	Weekly
94	YCC117	YCC % Calls answered in 20 seconds - TOTAL	56.10 %	Percentage	2019/2020_May	2019-05-01	2019-05-31	Weekly
95	YCC117	YCC % Calls answered in 20 seconds - TOTAL	69.00 %	Percentage	2019/2020_Jun	2019-06-01	2019-06-30	Weekly
96	YCC117	YCC % Calls answered in 20 seconds - TOTAL	67.10 %	Percentage	2019/2020_Q2	2019-07-01	2019-09-30	Weekly
97	YCC117	YCC % Calls answered in 20 seconds - TOTAL	65.60 %	Percentage	2019/2020_Jul	2019-07-01	2019-07-31	Weekly
98	YCC117	YCC % Calls answered in 20 seconds - TOTAL	69.80 %	Percentage	2019/2020_Aug	2019-08-01	2019-08-31	Weekly
99	YCC117	YCC % Calls answered in 20 seconds - TOTAL	66.10 %	Percentage	2019/2020_Sep	2019-09-01	2019-09-30	Weekly
100	YCC117	YCC % Calls answered in 20 seconds - TOTAL	78.20 %	Percentage	2019/2020_Q3	2019-10-01	2019-12-31	Weekly
101	YCC117	YCC % Calls answered in 20 seconds - TOTAL	77.70 %	Percentage	2019/2020_Oct	2019-10-01	2019-10-31	Weekly
102	YCC117	YCC % Calls answered in 20 seconds - TOTAL	71.90 %	Percentage	2019/2020_Nov	2019-11-01	2019-11-30	Weekly
103	YCC117	YCC % Calls answered in 20 seconds - TOTAL	86.90 %	Percentage	2019/2020_Dec	2019-12-01	2019-12-31	Weekly
104	YCC117	YCC % Calls answered in 20 seconds - TOTAL	76.50 %	Percentage	2019/2020_Q4	2020-01-01	2020-03-31	Weekly
105	YCC117	YCC % Calls answered in 20 seconds - TOTAL	77.40 %	Percentage	2019/2020_Jan	2020-01-01	2020-01-31	Weekly
106	YCC117	YCC % Calls answered in 20 seconds - TOTAL	79.40 %	Percentage	2019/2020_Feb	2020-02-01	2020-02-29	Weekly
107	YCC117	YCC % Calls answered in 20 seconds - TOTAL	73.30 %	Percentage	2019/2020_Mar	2020-03-01	2020-03-31	Weekly
108	YCC117	YCC % Calls answered in 20 seconds - TOTAL	87.10 %	Percentage	2020/2021_Q1	2020-04-01	2020-06-30	Weekly
109	YCC117	YCC % Calls answered in 20 seconds - TOTAL	77.80 %	Percentage	2020/2021	2020-04-01	2021-03-31	Weekly
110	YCC117	YCC % Calls answered in 20 seconds - TOTAL	91.70 %	Percentage	2020/2021_Apr	2020-04-01	2020-04-30	Weekly
111	YCC117	YCC % Calls answered in 20 seconds - TOTAL	85.30 %	Percentage	2020/2021_May	2020-05-01	2020-05-31	Weekly
112	YCC117	YCC % Calls answered in 20 seconds - TOTAL	85.80 %	Percentage	2020/2021_Jun	2020-06-01	2020-06-30	Weekly
113	YCC117	YCC % Calls answered in 20 seconds - TOTAL	72.60 %	Percentage	2020/2021_Q2	2020-07-01	2020-09-30	Weekly
114	YCC117	YCC % Calls answered in 20 seconds - TOTAL	79.60 %	Percentage	2020/2021_Jul	2020-07-01	2020-07-31	Weekly
115	YCC117	YCC % Calls answered in 20 seconds - TOTAL	65.20 %	Percentage	2020/2021_Aug	2020-08-01	2020-08-31	Weekly
116	YCC117	YCC % Calls answered in 20 seconds - TOTAL	72.60 %	Percentage	2020/2021_Sep	2020-09-01	2020-09-30	Weekly
117	YCC117	YCC % Calls answered in 20 seconds - TOTAL	75.20 %	Percentage	2020/2021_Q3	2020-10-01	2020-12-31	Weekly
118	YCC117	YCC % Calls answered in 20 seconds - TOTAL	58.80 %	Percentage	2020/2021_Oct	2020-10-01	2020-10-31	Weekly
119	YCC117	YCC % Calls answered in 20 seconds - TOTAL	76.60 %	Percentage	2020/2021_Nov	2020-11-01	2020-11-30	Weekly
120	YCC117	YCC % Calls answered in 20 seconds - TOTAL	89.30 %	Percentage	2020/2021_Dec	2020-12-01	2020-12-31	Weekly
121	YCC117	YCC % Calls answered in 20 seconds - TOTAL	82.50 %	Percentage	2020/2021_Jan	2021-01-01	2021-01-31	Weekly
122	YCC117	YCC % Calls answered in 20 seconds - TOTAL	77.60 %	Percentage	2020/2021_Q4	2021-01-01	2021-03-31	Weekly
123	YCC117	YCC % Calls answered in 20 seconds - TOTAL	89.50 %	Percentage	2020/2021_Feb	2021-02-01	2021-02-28	Weekly
124	YCC117	YCC % Calls answered in 20 seconds - TOTAL	66.10 %	Percentage	2020/2021_Mar	2021-03-01	2021-03-31	Weekly
125	YCC117	YCC % Calls answered in 20 seconds - TOTAL	61.10 %	Percentage	2021/2022_Apr	2021-04-01	2021-04-30	Weekly
126	YCC117	YCC % Calls answered in 20 seconds - TOTAL	31.00 %	Percentage	2021/2022	2021-04-01	2022-03-31	Weekly
127	YCC117	YCC % Calls answered in 20 seconds - TOTAL	44.40 %	Percentage	2021/2022_Q1	2021-04-01	2021-06-30	Weekly
128	YCC117	YCC % Calls answered in 20 seconds - TOTAL	43.10 %	Percentage	2021/2022_May	2021-05-01	2021-05-31	Weekly
129	YCC117	YCC % Calls answered in 20 seconds - TOTAL	31.70 %	Percentage	2021/2022_Jun	2021-06-01	2021-06-30	Weekly
130	YCC117	YCC % Calls answered in 20 seconds - TOTAL	17.90 %	Percentage	2021/2022_Jul	2021-07-01	2021-07-31	Weekly
131	YCC117	YCC % Calls answered in 20 seconds - TOTAL	24.00 %	Percentage	2021/2022_Q2	2021-07-01	2021-09-30	Weekly
132	YCC117	YCC % Calls answered in 20 seconds - TOTAL	25.70 %	Percentage	2021/2022_Aug	2021-08-01	2021-08-31	Weekly
133	YCC117	YCC % Calls answered in 20 seconds - TOTAL	28.50 %	Percentage	2021/2022_Sep	2021-09-01	2021-09-30	Weekly
134	YCC117	YCC % Calls answered in 20 seconds - TOTAL	33.00 %	Percentage	2021/2022_Q3	2021-10-01	2021-12-31	Weekly
135	YCC117	YCC % Calls answered in 20 seconds - TOTAL	23.80 %	Percentage	2021/2022_Oct	2021-10-01	2021-10-31	Weekly
136	YCC117	YCC % Calls answered in 20 seconds - TOTAL	32.70 %	Percentage	2021/2022_Nov	2021-11-01	2021-11-30	Weekly
137	YCC117	YCC % Calls answered in 20 seconds - TOTAL	47.30 %	Percentage	2021/2022_Dec	2021-12-01	2021-12-31	Weekly
138	YCC117	YCC % Calls answered in 20 seconds - TOTAL	23.90 %	Percentage	2021/2022_Q4	2022-01-01	2022-03-31	Weekly
139	YCC117	YCC % Calls answered in 20 seconds - TOTAL	25.50 %	Percentage	2021/2022_Jan	2022-01-01	2022-01-31	Weekly
140	YCC117	YCC % Calls answered in 20 seconds - TOTAL	29.60 %	Percentage	2021/2022_Feb	2022-02-01	2022-02-28	Weekly
141	YCC117	YCC % Calls answered in 20 seconds - TOTAL	19.10 %	Percentage	2021/2022_Mar	2022-03-01	2022-03-31	Weekly
142	YCC117	YCC % Calls answered in 20 seconds - TOTAL	28.10 %	Percentage	2022/2023_Apr	2022-04-01	2022-04-30	Weekly
143	YCC117	YCC % Calls answered in 20 seconds - TOTAL	40.20 %	Percentage	2022/2023	2022-04-01	2023-03-31	Weekly
144	YCC117	YCC % Calls answered in 20 seconds - TOTAL	31.50 %	Percentage	2022/2023_Q1	2022-04-01	2022-06-30	Weekly
145	YCC117	YCC % Calls answered in 20 seconds - TOTAL	36.10 %	Percentage	2022/2023_May	2022-05-01	2022-05-31	Weekly
146	YCC117	YCC % Calls answered in 20 seconds - TOTAL	30.10 %	Percentage	2022/2023_Jun	2022-06-01	2022-06-30	Weekly
147	YCC117	YCC % Calls answered in 20 seconds - TOTAL	26.50 %	Percentage	2022/2023_Q2	2022-07-01	2022-09-30	Weekly
148	YCC117	YCC % Calls answered in 20 seconds - TOTAL	12.80 %	Percentage	2022/2023_Jul	2022-07-01	2022-07-31	Weekly
149	YCC117	YCC % Calls answered in 20 seconds - TOTAL	26.80 %	Percentage	2022/2023_Aug	2022-08-01	2022-08-31	Weekly
150	YCC117	YCC % Calls answered in 20 seconds - TOTAL	48.90 %	Percentage	2022/2023_Sep	2022-09-01	2022-09-30	Weekly
151	YCC117	YCC % Calls answered in 20 seconds - TOTAL	51.70 %	Percentage	2022/2023_Q3	2022-10-01	2022-12-31	Weekly
152	YCC117	YCC % Calls answered in 20 seconds - TOTAL	44.50 %	Percentage	2022/2023_Oct	2022-10-01	2022-10-31	Weekly
153	YCC117	YCC % Calls answered in 20 seconds - TOTAL	54.10 %	Percentage	2022/2023_Nov	2022-11-01	2022-11-30	Weekly
154	YCC117	YCC % Calls answered in 20 seconds - TOTAL	59.40 %	Percentage	2022/2023_Dec	2022-12-01	2022-12-31	Weekly
155	YCC117	YCC % Calls answered in 20 seconds - TOTAL	60.60 %	Percentage	2022/2023_Q4	2023-01-01	2023-03-31	Weekly
156	YCC117	YCC % Calls answered in 20 seconds - TOTAL	53.40 %	Percentage	2022/2023_Jan	2023-01-01	2023-01-31	Weekly
157	YCC117	YCC % Calls answered in 20 seconds - TOTAL	65.80 %	Percentage	2022/2023_Feb	2023-02-01	2023-02-28	Weekly
158	YCC117	YCC % Calls answered in 20 seconds - TOTAL	63.20 %	Percentage	2022/2023_Mar	2023-03-01	2023-03-31	Weekly
159	YCC117	YCC % Calls answered in 20 seconds - TOTAL	79.20 %	Percentage	2023/2024	2023-04-01	2024-03-31	Weekly
160	YCC117	YCC % Calls answered in 20 seconds - TOTAL	72.00 %	Percentage	2023/2024_Apr	2023-04-01	2023-04-30	Weekly
161	YCC117	YCC % Calls answered in 20 seconds - TOTAL	76.70 %	Percentage	2023/2024_Q1	2023-04-01	2023-06-30	Weekly
162	YCC117	YCC % Calls answered in 20 seconds - TOTAL	81.10 %	Percentage	2023/2024_May	2023-05-01	2023-05-31	Weekly
163	YCC117	YCC % Calls answered in 20 seconds - TOTAL	76.90 %	Percentage	2023/2024_Jun	2023-06-01	2023-06-30	Weekly
164	YCC117	YCC % Calls answered in 20 seconds - TOTAL	79.80 %	Percentage	2023/2024_Jul	2023-07-01	2023-07-31	Weekly
165	YCC117	YCC % Calls answered in 20 seconds - TOTAL	83.10 %	Percentage	2023/2024_Q2	2023-07-01	2023-09-30	Weekly
166	YCC117	YCC % Calls answered in 20 seconds - TOTAL	85.80 %	Percentage	2023/2024_Aug	2023-08-01	2023-08-31	Weekly
167	YCC117	YCC % Calls answered in 20 seconds - TOTAL	83.50 %	Percentage	2023/2024_Sep	2023-09-01	2023-09-30	Weekly
168	YCC117	YCC % Calls answered in 20 seconds - TOTAL	79.70 %	Percentage	2023/2024_Q3	2023-10-01	2023-12-31	Weekly
169	YCC117	YCC % Calls answered in 20 seconds - TOTAL	86.10 %	Percentage	2023/2024_Oct	2023-10-01	2023-10-31	Weekly
170	YCC117	YCC % Calls answered in 20 seconds - TOTAL	74.60 %	Percentage	2023/2024_Nov	2023-11-01	2023-11-30	Weekly
171	YCC117	YCC % Calls answered in 20 seconds - TOTAL	78.20 %	Percentage	2023/2024_Dec	2023-12-01	2023-12-31	Weekly
172	YCC117	YCC % Calls answered in 20 seconds - TOTAL	79.60 %	Percentage	2023/2024_Jan	2024-01-01	2024-01-31	Weekly
173	YCC117	YCC % Calls answered in 20 seconds - TOTAL	77.30 %	Percentage	2023/2024_Q4	2024-01-01	2024-03-31	Weekly
174	YCC117	YCC % Calls answered in 20 seconds - TOTAL	81.80 %	Percentage	2023/2024_Feb	2024-02-01	2024-02-29	Weekly
175	YCC117	YCC % Calls answered in 20 seconds - TOTAL	70.80 %	Percentage	2023/2024_Mar	2024-03-01	2024-03-31	Weekly
176	YCC117	YCC % Calls answered in 20 seconds - TOTAL	57.50 %	Percentage	2024/2025	2024-04-01	2025-03-31	Weekly
177	YCC117	YCC % Calls answered in 20 seconds - TOTAL	60.70 %	Percentage	2024/2025_Q1	2024-04-01	2024-06-30	Weekly
178	YCC117	YCC % Calls answered in 20 seconds - TOTAL	68.10 %	Percentage	2024/2025_Apr	2024-04-01	2024-04-30	Weekly
179	YCC117	YCC % Calls answered in 20 seconds - TOTAL	70.80 %	Percentage	2024/2025_May	2024-05-01	2024-05-31	Weekly
180	YCC117	YCC % Calls answered in 20 seconds - TOTAL	44.80 %	Percentage	2024/2025_Jun	2024-06-01	2024-06-30	Weekly
181	YCC117	YCC % Calls answered in 20 seconds - TOTAL	39.90 %	Percentage	2024/2025_Q2	2024-07-01	2024-09-30	Weekly
182	YCC117	YCC % Calls answered in 20 seconds - TOTAL	32.00 %	Percentage	2024/2025_Jul	2024-07-01	2024-07-31	Weekly
183	YCC117	YCC % Calls answered in 20 seconds - TOTAL	50.60 %	Percentage	2024/2025_Aug	2024-08-01	2024-08-31	Weekly
184	YCC117	YCC % Calls answered in 20 seconds - TOTAL	44.60 %	Percentage	2024/2025_Sep	2024-09-01	2024-09-30	Weekly
185	YCC117	YCC % Calls answered in 20 seconds - TOTAL	67.20 %	Percentage	2024/2025_Q3	2024-10-01	2024-12-31	Weekly
186	YCC117	YCC % Calls answered in 20 seconds - TOTAL	66.50 %	Percentage	2024/2025_Oct	2024-10-01	2024-10-31	Weekly
187	YCC117	YCC % Calls answered in 20 seconds - TOTAL	64.40 %	Percentage	2024/2025_Nov	2024-11-01	2024-11-30	Weekly
188	YCC117	YCC % Calls answered in 20 seconds - TOTAL	71.80 %	Percentage	2024/2025_Dec	2024-12-01	2024-12-31	Weekly
189	YCC117	YCC % Calls answered in 20 seconds - TOTAL	70.30 %	Percentage	2024/2025_Q4	2025-01-01	2025-03-31	Weekly
190	YCC117	YCC % Calls answered in 20 seconds - TOTAL	71.50 %	Percentage	2024/2025_Jan	2025-01-01	2025-01-31	Weekly
191	YCC117	YCC % Calls answered in 20 seconds - TOTAL	73.90 %	Percentage	2024/2025_Feb	2025-02-01	2025-02-28	Weekly
192	YCC117	YCC % Calls answered in 20 seconds - TOTAL	65.70 %	Percentage	2024/2025_Mar	2025-03-01	2025-03-31	Weekly
193	YCC117	YCC % Calls answered in 20 seconds - TOTAL	40.50 %	Percentage	2025/2026_Apr	2025-04-01	2025-04-30	Weekly
194	YCC117	YCC % Calls answered in 20 seconds - TOTAL	46.30 %	Percentage	2025/2026_Q1	2025-04-01	2025-06-30	Weekly
195	YCC117	YCC % Calls answered in 20 seconds - TOTAL	55.70 %	Percentage	2025/2026_May	2025-05-01	2025-05-31	Weekly
196	YCC117	YCC % Calls answered in 20 seconds - TOTAL	43.80 %	Percentage	2025/2026_Jun	2025-06-01	2025-06-30	Weekly
197	YCC117	YCC % Calls answered in 20 seconds - TOTAL	44.00 %	Percentage	2025/2026_Jul	2025-07-01	2025-07-31	Weekly
198	YCC117	YCC % Calls answered in 20 seconds - TOTAL	26.40 %	Percentage	2025/2026_Q2	2025-07-01	2025-09-30	Weekly
199	YCC117	YCC % Calls answered in 20 seconds - TOTAL	23.70 %	Percentage	2025/2026_Aug	2025-08-01	2025-08-31	Weekly
200	YCC117	YCC % Calls answered in 20 seconds - TOTAL	14.60 %	Percentage	2025/2026_Sep	2025-09-01	2025-09-30	Weekly
201	YCC117	YCC % Calls answered in 20 seconds - TOTAL	42.10 %	Percentage	2025/2026_Oct	2025-10-01	2025-10-31	Weekly