_id Id Indicator CollectionFrequency YearType Year Total Apr May Jun Q1 Jul Aug Sep Q2 Oct Nov Dec Q3 Jan Feb Mar Q4 Polarity 1 adcs03 Deprivation: % of the population living in the 20% most deprived Lower Super Output Areas Annual Financial Year 2012/2013 7.14 Up is Bad 2 adcs03 Deprivation: % of the population living in the 20% most deprived Lower Super Output Areas Annual Financial Year 2013/2014 7.17 Up is Bad 3 adcs03 Deprivation: % of the population living in the 20% most deprived Lower Super Output Areas Annual Financial Year 2014/2015 3.86 Up is Bad 4 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2012/2013 NC Up is Bad 5 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2013/2014 31.00 Up is Bad 6 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2014/2015 43.67 Up is Bad 7 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2015/2016 NC Up is Bad 8 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2016/2017 NC Up is Bad 9 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2017/2018 NC Up is Bad 10 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2018/2019 NC Up is Bad 11 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2019/2020 NC Up is Bad 12 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2020/2021 N/C Up is Bad 13 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2021/2022 N/C Up is Bad 14 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2022/2023 NC Up is Bad 15 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2023/2024 N/C Up is Bad 16 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2024/2025 Up is Bad 17 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2013/2014 43.00 Up is Good 18 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2014/2015 46.60 Up is Good 19 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2015/2016 45.80 Up is Good 20 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2016/2017 49.50 Up is Good 21 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2017/2018 44.50 Up is Good 22 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2018/2019 43.40 Up is Good 23 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2019/2020 45.50 Up is Good 24 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2020/2021 35.40 Up is Good 25 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2021/2022 39.70 Up is Good 26 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2022/2023 41.30 Up is Good 27 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2023/2024 50.20 Up is Good 28 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2013/2014 1760.00 Up is Bad 29 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2014/2015 1341.00 2824.00 2703.00 2166.00 1341.00 Up is Bad 30 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2015/2016 944.00 1904.00 1250.00 2137.00 944.00 Up is Bad 31 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2016/2017 624.00 1197.00 980.00 944.00 624.00 Up is Bad 32 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2017/2018 -46.00 986.00 796.00 772.00 -46.00 Up is Bad 33 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2018/2019 1132.00 1845.00 1567.00 1523.00 1132.00 Up is Bad 34 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2019/2020 4149.00 2384.00 2453.00 3948.00 4149.00 Up is Bad 35 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2020/2021 2072.00 4636.00 5426.00 6254.00 2072.00 Up is Bad 36 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2021/2022 6028.00 8313.00 8455.00 8397.00 6028.00 Up is Bad 37 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2022/2023 7284.00 10470.00 10617.00 10569.00 7284.00 Up is Bad 38 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2023/2024 6261.00 7752.00 6771.00 8192.00 6261.00 Up is Bad 39 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2024/2025 1123.00 3896.00 4445.00 4305.00 1123.00 Up is Bad 40 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2025/2026 4909.00 Up is Bad 41 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2013/2014 -314.00 Up is Bad 42 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2014/2015 -688.00 2294.00 1309.00 771.00 -688.00 Up is Bad 43 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2015/2016 -876.00 1904.00 1250.00 1117.00 -876.00 Up is Bad 44 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2016/2017 -542.00 1197.00 480.00 394.00 -542.00 Up is Bad 45 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2017/2018 -620.00 636.00 446.00 272.00 -620.00 Up is Bad 46 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2018/2019 -153.00 1545.00 1267.00 1173.00 -153.00 Up is Bad 47 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2019/2020 1794.00 1884.00 1853.00 2805.00 1794.00 Up is Bad 48 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2020/2021 1328.00 3736.00 4526.00 5354.00 1328.00 Up is Bad 49 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2021/2022 2638.00 7513.00 7655.00 7597.00 2638.00 Up is Bad 50 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2022/2023 4887.00 7741.00 7788.00 7740.00 4887.00 Up is Bad 51 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2023/2024 3661.00 6752.00 5771.00 5592.00 3661.00 Up is Bad 52 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2024/2025 1123.00 3896.00 4445.00 4305.00 1123.00 Up is Bad 53 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2025/2026 4909.00 Up is Bad 54 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2013/2014 1.48 0.17 0.08 0.83 0.36 0.97 0.83 0.93 0.91 1.21 2.60 2.03 1.94 3.12 3.32 1.78 2.74 Up is Bad 55 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2014/2015 4.89 1.83 1.11 1.81 1.58 1.54 2.22 3.88 2.55 8.46 10.67 13.38 10.83 6.82 6.85 3.29 5.65 Up is Bad 56 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2015/2016 3.03 3.22 2.19 1.68 2.36 2.67 2.18 3.27 2.70 3.84 6.70 5.83 5.46 1.40 1.70 1.70 1.60 Up is Bad 57 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2016/2017 2.80 1.40 1.30 1.60 1.40 1.50 2.00 2.99 2.16 3.15 3.50 3.00 3.21 4.10 3.60 5.50 4.40 Up is Bad 58 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2017/2018 1.70 2.50 2.30 1.50 2.10 2.30 1.60 2.50 2.10 1.70 NC NC 1.70 NC NC NC NC Up is Bad 59 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2018/2019 8.90 NC NC NC NC NC NC NC NC NC NC NC NC NC NC 8.90 8.90 Up is Bad 60 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2019/2020 8.00 11.00 10.30 7.40 9.80 7.50 7.10 8.40 7.80 8.30 12.80 11.50 11.00 9.50 9.30 4.10 11.20 Up is Bad 61 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2020/2021 4.30 1.70 4.80 3.80 3.60 4.60 6.00 3.60 4.40 2.30 5.70 8.30 5.30 2.90 3.80 2.30 3.10 Up is Bad 62 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2021/2022 6.20 14.30 6.80 8.90 9.00 18.80 7.80 5.40 9.30 5.20 6.10 6.10 5.80 4.00 4.50 1.80 3.70 Up is Bad 63 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2022/2023 13.00 4.30 7.90 7.80 6.40 3.50 7.40 7.60 6.80 10.10 17.80 17.50 15.80 13.30 22.80 6.80 15.00 Up is Bad 64 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2023/2024 6.40 4.80 9.00 4.50 6.10 7.10 6.80 6.80 6.80 4.80 5.80 8.80 6.40 7.60 5.80 4.00 6.30 Up is Bad 65 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2024/2025 15.60 13.80 12.50 14.00 13.50 23.50 14.90 14.10 16.40 17.10 22.10 17.90 18.90 14.00 10.90 5.90 11.30 Up is Bad 66 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised) Monthly Financial Year 2025/2026 4.00 8.30 4.60 5.60 2.30 4.30 19.10 10.90 5.60 10.50 7.20 7.00 Up is Bad 67 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2013/2014 91.07 100.00 100.00 100.00 100.00 88.70 97.30 97.90 95.59 96.30 78.50 92.40 89.48 79.90 79.40 97.50 83.61 Up is Good 68 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2014/2015 49.12 90.10 98.44 92.00 93.48 96.80 91.30 63.80 81.47 20.60 20.40 18.00 19.70 35.50 32.90 75.70 45.87 Up is Good 69 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2015/2016 72.52 69.90 96.34 98.65 85.87 87.30 89.70 86.90 87.73 65.00 32.30 22.68 50.67 96.76 95.20 94.40 95.88 Up is Good 70 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2016/2017 81.06 98.85 98.94 99.15 98.96 96.40 93.60 84.10 90.10 90.83 78.60 87.42 80.66 76.30 79.20 52.50 70.01 Up is Good 71 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2017/2018 89.20 84.40 84.10 97.50 88.70 90.60 93.30 85.10 89.40 93.60 12.50 36.40 86.50 84.80 98.80 97.30 95.40 Up is Good 72 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2018/2019 87.60 97.70 98.90 95.90 97.70 98.90 94.40 95.00 95.50 91.10 90.40 92.20 91.20 96.30 78.00 32.50 74.60 Up is Good 73 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2019/2020 41.90 42.70 56.00 44.30 48.00 47.40 59.30 48.60 52.20 46.00 48.10 44.40 46.30 27.70 22.30 58.00 30.90 Up is Good 74 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2020/2021 66.40 74.10 71.80 55.40 66.80 69.70 50.50 71.00 64.30 87.70 56.50 54.30 65.10 74.90 65.20 68.00 69.30 Up is Good 75 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2021/2022 64.00 57.90 70.40 79.30 69.60 78.60 68.40 63.80 68.60 65.60 59.40 70.00 64.40 49.90 56.10 83.20 59.10 Up is Good 76 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2022/2023 35.40 73.60 70.60 72.70 72.40 75.70 71.30 60.90 67.30 46.30 16.60 26.60 27.20 11.80 6.90 33.80 15.30 Up is Good 77 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2023/2024 42.90 75.30 54.40 71.90 67.50 60.00 60.70 39.00 49.00 54.20 38.00 27.40 40.50 11.50 48.10 60.20 34.20 Up is Good 78 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2024/2025 40.30 67.00 75.70 65.30 69.10 42.40 56.50 53.90 52.20 41.30 23.40 31.30 32.70 32.10 28.50 38.00 32.20 Up is Good 79 CES63 STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised) Monthly Financial Year 2025/2026 79.80 75.70 45.20 72.00 84.60 72.30 25.70 49.30 28.40 23.80 31.30 27.90 Up is Good 80 CFD03 Number of external calls answered within 20 seconds - CYC Quarterly Financial Year 2014/2015 623686.00 158844.00 154682.00 138160.00 172000.00 Neutral 81 CFD03 Number of external calls answered within 20 seconds - CYC Quarterly Financial Year 2015/2016 672088.00 164350.00 170718.00 162933.00 174087.00 Neutral 82 CFD03 Number of external calls answered within 20 seconds - CYC Quarterly Financial Year 2016/2017 629381.00 171176.00 154248.00 144580.00 159377.00 Neutral 83 CFD03 Number of external calls answered within 20 seconds - CYC Quarterly Financial Year 2017/2018 548748.00 146073.00 145008.00 127697.00 129970.00 Neutral 84 CFD03 Number of external calls answered within 20 seconds - CYC Quarterly Financial Year 2018/2019 NA 123081.00 NA NA NA Neutral 85 CFD03a % of external calls answered within 20 seconds - CYC Quarterly Financial Year 2014/2015 91.27 91.90 92.64 92.42 91.66 Up is Good 86 CFD03a % of external calls answered within 20 seconds - CYC Quarterly Financial Year 2015/2016 88.15 84.02 88.53 90.58 89.47 Up is Good 87 CFD03a % of external calls answered within 20 seconds - CYC Quarterly Financial Year 2016/2017 89.01 88.95 87.15 90.38 89.58 Up is Good 88 CFD03a % of external calls answered within 20 seconds - CYC Quarterly Financial Year 2017/2018 89.75 87.57 89.40 91.93 90.44 Up is Good 89 CFD03a % of external calls answered within 20 seconds - CYC Quarterly Financial Year 2018/2019 NA 87.70 NA NA NA Up is Good 90 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2010/2011 67.21 72.32 79.33 63.12 73.84 57.11 61.29 64.41 61.26 Up is Good 91 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2011/2012 55.85 60.48 53.70 57.32 56.77 56.14 54.30 55.04 55.07 57.08 58.46 50.12 55.45 53.73 58.22 57.72 56.42 Up is Good 92 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2012/2013 54.52 57.17 55.57 53.37 56.41 57.70 60.11 58.31 58.76 56.86 55.54 52.34 55.20 44.25 39.97 35.49 41.15 Up is Good 93 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2013/2014 39.31 41.61 37.21 41.75 40.21 36.76 39.73 33.55 36.61 37.89 40.08 38.52 38.76 42.76 38.26 43.47 41.60 Up is Good 94 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2014/2015 58.15 38.59 51.43 56.78 52.61 50.40 66.30 54.83 57.63 66.10 65.17 93.42 67.93 75.44 71.85 57.79 64.91 Up is Good 95 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2015/2016 91.54 54.96 51.03 80.95 53.68 75.00 81.25 100.00 80.55 91.19 92.53 93.54 91.80 92.27 92.34 90.98 91.81 Up is Good 96 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2016/2017 92.48 92.80 91.94 92.11 92.26 92.42 93.94 92.88 93.11 91.19 92.79 92.24 92.01 92.06 93.36 92.09 92.48 Up is Good 97 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2017/2018 93.13 93.40 92.70 93.64 93.23 92.97 92.30 92.51 92.51 93.45 92.70 95.26 93.50 94.22 93.62 93.65 93.63 Up is Good 98 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2018/2019 94.15 93.04 92.98 93.47 93.16 93.23 NA NA NA 92.14 94.51 93.11 93.33 96.60 96.13 95.96 96.19 Up is Good 99 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2019/2020 94.73 93.72 95.54 94.64 94.60 94.47 95.62 93.90 94.55 94.36 95.55 95.91 95.09 94.58 94.40 95.31 94.73 Up is Good 100 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2020/2021 96.18 87.50 96.20 96.01 95.98 95.41 95.67 96.38 95.85 97.23 95.85 96.22 96.36 96.20 96.75 95.88 96.25 Up is Good 101 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2021/2022 93.48 95.72 91.57 93.43 93.96 91.84 91.32 90.71 91.62 95.95 94.44 91.66 94.93 96.87 100.00 NC 97.82 Up is Good 102 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2022/2023 72.10 NC 59.00 73.00 66.40 53.40 66.40 67.20 63.00 78.20 74.00 82.40 78.00 79.00 91.20 71.60 79.50 Up is Good 103 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2023/2024 84.40 80.00 85.20 81.40 82.40 85.20 85.20 81.30 84.20 85.20 87.80 88.40 86.90 89.70 81.20 81.20 84.30 Up is Good 104 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2024/2025 84.90 83.40 81.80 85.20 83.60 81.90 85.00 85.30 84.00 81.80 86.10 86.00 84.60 87.50 85.30 87.90 87.00 Up is Good 105 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2025/2026 82.70 83.40 81.00 82.20 82.50 79.60 69.60 77.90 82.20 74.50 85.60 79.50 Up is Good 106 COR01 Key Corporate Risks Quarterly Financial Year 2014/2015 11.00 Neutral 107 COR01 Key Corporate Risks Quarterly Financial Year 2015/2016 11.00 11.00 11.00 11.00 11.00 Neutral 108 COR01 Key Corporate Risks Quarterly Financial Year 2016/2017 10.00 10.00 10.00 10.00 10.00 Neutral 109 COR01 Key Corporate Risks Quarterly Financial Year 2017/2018 12.00 11.00 11.00 11.00 12.00 Neutral 110 COR01 Key Corporate Risks Quarterly Financial Year 2018/2019 12.00 12.00 12.00 12.00 12.00 Neutral 111 COR01 Key Corporate Risks Quarterly Financial Year 2019/2020 13.00 12.00 13.00 13.00 13.00 Neutral 112 COR01 Key Corporate Risks Quarterly Financial Year 2020/2021 12.00 13.00 NC NC 12.00 Neutral 113 COR01 Key Corporate Risks Quarterly Financial Year 2021/2022 12.00 12.00 12.00 12.00 12.00 Neutral 114 COR01 Key Corporate Risks Quarterly Financial Year 2022/2023 12.00 12.00 NC 12.00 12.00 Neutral 115 COR01 Key Corporate Risks Quarterly Financial Year 2023/2024 12.00 12.00 12.00 12.00 12.00 Neutral 116 COR01 Key Corporate Risks Quarterly Financial Year 2024/2025 12.00 12.00 12.00 12.00 12.00 Neutral 117 COR01 Key Corporate Risks Quarterly Financial Year 2025/2026 11.00 11.00 Neutral 118 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2015/2016 0.00 0.00 Neutral 119 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2016/2017 1.00 0.00 0.00 1.00 1.00 Neutral 120 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2017/2018 1.00 1.00 1.00 1.00 1.00 Neutral 121 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2018/2019 0.00 0.00 0.00 0.00 0.00 Neutral 122 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2019/2020 0.00 0.00 0.00 0.00 0.00 Neutral 123 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2020/2021 1.00 1.00 2.00 2.00 1.00 Neutral 124 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2021/2022 0.00 0.00 0.00 0.00 0.00 Neutral 125 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2022/2023 0.00 2.00 0.00 0.00 0.00 Neutral 126 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2023/2024 2.00 0.00 0.00 1.00 2.00 Neutral 127 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2024/2025 2.00 2.00 3.00 2.00 2.00 Neutral 128 CORP02La Red rated Large Projects - (Snapshot) Quarterly Financial Year 2025/2026 2.00 0.00 0.00 Neutral 129 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2015/2016 5.00 5.00 Neutral 130 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2016/2017 5.00 6.00 5.00 6.00 5.00 Neutral 131 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2017/2018 6.00 6.00 6.00 6.00 6.00 Neutral 132 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2018/2019 8.00 9.00 8.00 9.00 8.00 Neutral 133 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2019/2020 11.00 8.00 9.00 9.00 11.00 Neutral 134 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2020/2021 12.00 16.00 15.00 14.00 12.00 Neutral 135 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2021/2022 11.00 10.00 13.00 13.00 11.00 Neutral 136 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2022/2023 11.00 11.00 13.00 13.00 11.00 Neutral 137 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2023/2024 8.00 11.00 11.00 9.00 8.00 Neutral 138 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2024/2025 12.00 7.00 9.00 6.00 12.00 Neutral 139 CORP02Lb Amber rated Large Projects - (Snapshot) Quarterly Financial Year 2025/2026 14.00 16.00 13.00 Neutral 140 CYC01 Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD) Monthly Financial Year 2013/2014 8.40 1.61 3.12 5.56 8.39 Up is Bad 141 CYC01 Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD) Monthly Financial Year 2014/2015 11.40 1.00 1.92 2.70 2.70 3.68 4.48 5.16 5.16 6.23 7.26 8.48 8.48 9.46 10.42 11.39 11.39 Up is Bad 142 CYC01 Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD) Monthly Financial Year 2015/2016 10.10 0.80 1.50 2.20 2.20 3.00 3.60 4.20 4.20 5.20 6.20 7.00 7.00 8.00 9.10 10.10 10.10 Up is Bad 143 CYC01 Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD) Monthly Financial Year 2016/2017 10.20 0.80 1.60 2.30 2.30 3.00 3.80 4.40 4.40 5.20 6.20 6.80 6.80 NC NC NC 10.20 Up is Bad 144 EDU03 Average sickness days lost per FTE - Schools - (YTD) Monthly Financial Year 2012/2013 6.50 Up is Bad 145 EDU03 Average sickness days lost per FTE - Schools - (YTD) Monthly Financial Year 2013/2014 6.50 1.36 2.21 4.32 6.54 Up is Bad 146 EDU03 Average sickness days lost per FTE - Schools - (YTD) Monthly Financial Year 2014/2015 7.80 0.53 1.08 1.49 1.49 2.02 2.20 2.48 2.48 3.55 4.58 5.79 5.79 6.57 7.19 7.79 7.79 Up is Bad 147 EDU03 Average sickness days lost per FTE - Schools - (YTD) Monthly Financial Year 2015/2016 5.70 0.40 0.80 1.30 1.30 1.70 1.80 1.90 1.90 2.40 3.00 3.50 3.50 4.20 4.90 5.70 5.70 Up is Bad 148 EDU03 Average sickness days lost per FTE - Schools - (YTD) Monthly Financial Year 2016/2017 7.30 0.60 1.40 2.00 2.00 2.60 2.80 3.20 3.20 3.80 4.70 5.10 5.10 NC NC NC 7.30 Up is Bad 149 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2011/2012 804.00 Neutral 150 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2012/2013 954.00 Neutral 151 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2013/2014 1384.00 Neutral 152 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2014/2015 1864.00 Neutral 153 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2015/2016 1670.00 678.00 1176.00 1670.00 Neutral 154 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2016/2017 1719.00 414.00 821.00 1240.00 1719.00 Neutral 155 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2017/2018 1852.00 401.00 849.00 1305.00 1852.00 Neutral 156 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2018/2019 2068.00 554.00 1057.00 1528.00 2068.00 Neutral 157 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2019/2020 1909.00 455.00 932.00 1405.00 1909.00 Neutral 158 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2020/2021 1862.00 318.00 804.00 1359.00 1862.00 Neutral 159 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2021/2022 1685.00 130.00 251.00 396.00 396.00 544.00 677.00 815.00 815.00 944.00 1100.00 1202.00 1202.00 1382.00 1539.00 1685.00 1685.00 Neutral 160 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2022/2023 1291.00 156.00 254.00 341.00 341.00 434.00 545.00 649.00 649.00 744.00 841.00 929.00 929.00 1039.00 1149.00 1291.00 1291.00 Neutral 161 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2023/2024 1640.00 120.00 231.00 366.00 366.00 513.00 647.00 790.00 790.00 938.00 1079.00 1161.00 1161.00 1338.00 1482.00 1640.00 1640.00 Neutral 162 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2024/2025 1681.00 187.00 327.00 427.00 427.00 570.00 695.00 833.00 833.00 985.00 1114.00 1237.00 1237.00 1383.00 1531.00 1681.00 1681.00 Neutral 163 FOI01-01 FOI & EIR - Total Requests Received - (YTD) Monthly Financial Year 2025/2026 131.00 281.00 433.00 433.00 605.00 768.00 924.00 924.00 1071.00 1223.00 1346.00 1346.00 Neutral 164 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2014/2015 1501.00 Neutral 165 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2015/2016 1360.00 552.00 955.00 1360.00 Neutral 166 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2016/2017 1336.00 338.00 641.00 966.00 1336.00 Neutral 167 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2017/2018 1290.00 273.00 578.00 907.00 1290.00 Neutral 168 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2018/2019 1479.00 363.00 742.00 1100.00 1479.00 Neutral 169 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2019/2020 1422.00 330.00 682.00 1041.00 1422.00 Neutral 170 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2020/2021 1215.00 219.00 515.00 859.00 1215.00 Neutral 171 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2021/2022 1056.00 89.00 165.00 263.00 263.00 349.00 436.00 526.00 526.00 607.00 699.00 767.00 767.00 882.00 969.00 1056.00 1056.00 Neutral 172 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2022/2023 719.00 86.00 143.00 180.00 180.00 224.00 282.00 340.00 340.00 397.00 452.00 510.00 510.00 573.00 644.00 719.00 719.00 Neutral 173 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2023/2024 922.00 53.00 112.00 182.00 182.00 263.00 337.00 418.00 418.00 509.00 578.00 629.00 629.00 745.00 828.00 922.00 922.00 Neutral 174 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2024/2025 912.00 94.00 175.00 222.00 222.00 292.00 347.00 423.00 423.00 520.00 594.00 662.00 662.00 740.00 826.00 912.00 912.00 Neutral 175 FOI01-02 FOI (Freedom of Information) - Total Requests Received - (YTD) Monthly Financial Year 2025/2026 77.00 157.00 239.00 239.00 332.00 404.00 492.00 492.00 563.00 641.00 702.00 702.00 Neutral 176 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2014/2015 363.00 Neutral 177 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2015/2016 310.00 126.00 221.00 310.00 Neutral 178 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2016/2017 383.00 76.00 180.00 274.00 383.00 Neutral 179 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2017/2018 562.00 128.00 271.00 398.00 562.00 Neutral 180 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2018/2019 589.00 191.00 315.00 428.00 589.00 Neutral 181 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2019/2020 487.00 125.00 250.00 364.00 487.00 Neutral 182 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2020/2021 647.00 99.00 289.00 500.00 647.00 Neutral 183 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2021/2022 625.00 41.00 86.00 133.00 133.00 195.00 241.00 289.00 289.00 337.00 401.00 435.00 435.00 500.00 570.00 625.00 625.00 Neutral 184 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2022/2023 572.00 70.00 111.00 161.00 161.00 210.00 263.00 309.00 309.00 347.00 389.00 419.00 419.00 466.00 505.00 572.00 572.00 Neutral 185 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2023/2024 718.00 67.00 119.00 184.00 184.00 250.00 310.00 372.00 372.00 429.00 501.00 532.00 532.00 593.00 654.00 718.00 718.00 Neutral 186 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2024/2025 769.00 93.00 152.00 205.00 205.00 278.00 348.00 410.00 410.00 465.00 520.00 575.00 575.00 643.00 705.00 769.00 769.00 Neutral 187 FOI01-03 EIR (Environmental Information Regulations) - Total Requests Received - (YTD) Monthly Financial Year 2025/2026 54.00 124.00 194.00 194.00 273.00 364.00 432.00 432.00 508.00 582.00 644.00 644.00 Neutral 188 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2014/2015 1864.00 Neutral 189 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2015/2016 1670.00 498.00 494.00 Neutral 190 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2016/2017 1719.00 414.00 407.00 419.00 479.00 Neutral 191 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2017/2018 1852.00 401.00 448.00 456.00 547.00 Neutral 192 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2018/2019 2068.00 554.00 503.00 471.00 540.00 Neutral 193 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2019/2020 1909.00 455.00 477.00 473.00 504.00 Neutral 194 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2020/2021 1862.00 318.00 486.00 555.00 503.00 Neutral 195 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2021/2022 1685.00 130.00 121.00 145.00 396.00 148.00 133.00 138.00 419.00 129.00 156.00 102.00 387.00 180.00 157.00 146.00 483.00 Neutral 196 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2022/2023 1291.00 156.00 98.00 87.00 341.00 93.00 111.00 104.00 308.00 95.00 97.00 88.00 280.00 110.00 110.00 142.00 362.00 Neutral 197 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2023/2024 1640.00 120.00 111.00 135.00 366.00 147.00 134.00 143.00 424.00 148.00 141.00 82.00 371.00 177.00 144.00 158.00 479.00 Neutral 198 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2024/2025 1681.00 187.00 140.00 100.00 427.00 143.00 125.00 138.00 406.00 152.00 129.00 123.00 404.00 146.00 148.00 150.00 444.00 Neutral 199 FOI01-04 FOI & EIR - Total Requests Received Monthly Financial Year 2025/2026 131.00 150.00 152.00 433.00 172.00 163.00 155.00 491.00 147.00 151.00 122.00 422.00 Neutral 200 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2014/2015 1501.00 Neutral 201 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2015/2016 1360.00 403.00 405.00 Neutral 202 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2016/2017 1336.00 338.00 303.00 325.00 370.00 Neutral 203 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2017/2018 1290.00 273.00 305.00 329.00 383.00 Neutral 204 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2018/2019 1479.00 363.00 379.00 358.00 379.00 Neutral 205 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2019/2020 1422.00 330.00 352.00 359.00 381.00 Neutral 206 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2020/2021 1215.00 219.00 296.00 344.00 356.00 Neutral 207 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2021/2022 1056.00 89.00 76.00 98.00 263.00 86.00 87.00 90.00 263.00 81.00 92.00 68.00 241.00 115.00 87.00 87.00 289.00 Neutral 208 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2022/2023 719.00 86.00 57.00 37.00 180.00 44.00 58.00 58.00 160.00 57.00 55.00 58.00 170.00 63.00 71.00 75.00 209.00 Neutral 209 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2023/2024 922.00 53.00 59.00 70.00 182.00 81.00 74.00 81.00 236.00 91.00 69.00 51.00 211.00 116.00 83.00 94.00 293.00 Neutral 210 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2024/2025 912.00 94.00 81.00 47.00 222.00 70.00 55.00 76.00 201.00 97.00 74.00 68.00 239.00 78.00 86.00 86.00 250.00 Neutral 211 FOI01-05 FOI (Freedom of Information) - Total Requests Received Monthly Financial Year 2025/2026 77.00 80.00 82.00 239.00 93.00 73.00 87.00 253.00 71.00 78.00 60.00 210.00 Neutral 212 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2014/2015 363.00 Neutral 213 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2015/2016 310.00 95.00 89.00 Neutral 214 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2016/2017 383.00 76.00 104.00 94.00 109.00 Neutral 215 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2017/2018 562.00 128.00 143.00 127.00 164.00 Neutral 216 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2018/2019 589.00 191.00 124.00 113.00 161.00 Neutral 217 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2019/2020 487.00 125.00 125.00 114.00 123.00 Neutral 218 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2020/2021 647.00 99.00 190.00 211.00 147.00 Neutral 219 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2021/2022 625.00 41.00 45.00 47.00 133.00 62.00 46.00 48.00 156.00 48.00 64.00 34.00 146.00 65.00 70.00 55.00 190.00 Neutral 220 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2022/2023 572.00 70.00 41.00 50.00 161.00 49.00 53.00 46.00 148.00 38.00 42.00 30.00 110.00 47.00 39.00 67.00 153.00 Neutral 221 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2023/2024 718.00 67.00 52.00 65.00 184.00 66.00 60.00 62.00 188.00 57.00 72.00 31.00 160.00 61.00 61.00 64.00 186.00 Neutral 222 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2024/2025 769.00 93.00 59.00 53.00 205.00 73.00 70.00 62.00 205.00 55.00 55.00 55.00 165.00 68.00 62.00 64.00 194.00 Neutral 223 FOI01-06 EIR (Environmental Information Regulations) - Total Requests Received Monthly Financial Year 2025/2026 54.00 70.00 70.00 194.00 79.00 90.00 68.00 238.00 76.00 73.00 62.00 212.00 Neutral 224 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2011/2012 698.00 Neutral 225 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2012/2013 715.00 Neutral 226 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2013/2014 1121.00 Neutral 227 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2014/2015 1752.00 Neutral 228 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2015/2016 1597.00 652.00 1132.00 1597.00 Neutral 229 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2016/2017 1601.00 388.00 772.00 1153.00 1601.00 Neutral 230 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2017/2018 1652.00 371.00 778.00 1159.00 1652.00 Neutral 231 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2018/2019 1879.00 514.00 975.00 1396.00 1879.00 Neutral 232 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2019/2020 1596.00 366.00 774.00 1192.00 1596.00 Neutral 233 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2020/2021 1530.00 260.00 654.00 1110.00 1530.00 Neutral 234 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2021/2022 1326.00 101.00 193.00 300.00 300.00 416.00 515.00 623.00 623.00 732.00 855.00 939.00 939.00 1080.00 1215.00 1326.00 1326.00 Neutral 235 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2022/2023 1054.00 132.00 208.00 284.00 284.00 360.00 452.00 539.00 539.00 620.00 700.00 777.00 777.00 865.00 960.00 1054.00 1054.00 Neutral 236 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2023/2024 1358.00 101.00 191.00 302.00 302.00 425.00 544.00 668.00 668.00 780.00 896.00 967.00 967.00 1111.00 1236.00 1358.00 1358.00 Neutral 237 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2024/2025 1529.00 176.00 307.00 398.00 398.00 530.00 638.00 764.00 764.00 901.00 1019.00 1132.00 1132.00 1267.00 1403.00 1529.00 1529.00 Neutral 238 FOI02-01 FOI & EIR - Requests responded to In time - (YTD) Monthly Financial Year 2025/2026 117.00 225.00 392.00 392.00 539.00 685.00 837.00 837.00 947.00 1070.00 1188.00 1188.00 Neutral 239 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2011/2012 86.80 Up is Good 240 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2012/2013 74.90 Up is Good 241 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2013/2014 81.00 Up is Good 242 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2014/2015 94.00 Up is Good 243 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2015/2016 95.60 96.20 96.30 95.60 Up is Good 244 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2016/2017 93.14 93.70 94.00 93.00 93.14 Up is Good 245 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2017/2018 89.20 92.50 91.64 88.80 89.20 Up is Good 246 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2018/2019 90.86 92.80 92.24 91.36 90.86 Up is Good 247 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2019/2020 83.60 80.40 83.05 84.84 83.60 Up is Good 248 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2020/2021 82.17 81.76 81.34 81.68 82.17 Up is Good 249 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2021/2022 81.20 78.90 77.80 76.90 76.90 77.50 77.00 77.50 77.50 78.50 78.80 79.20 79.20 79.50 80.30 81.20 81.20 Up is Good 250 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2022/2023 85.50 85.20 82.90 84.30 84.30 84.50 84.50 84.60 84.60 84.90 84.70 85.20 85.20 84.70 85.00 85.50 85.50 Up is Good 251 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2023/2024 88.99 84.87 83.77 83.89 83.89 84.16 85.53 86.19 86.19 86.09 87.07 87.43 87.43 87.48 88.16 88.99 88.99 Up is Good 252 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2024/2025 95.32 97.24 97.15 96.14 96.14 95.84 95.08 95.50 95.50 95.34 95.06 95.21 95.21 95.12 95.25 95.32 95.32 Up is Good 253 FOI02-01a FOI & EIR - % Requests responded to In time - (YTD) Quarterly Financial Year 2025/2026 95.90 97.83 96.31 96.31 96.59 96.48 96.10 96.10 95.75 95.62 95.50 95.50 Up is Good 254 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2014/2015 1399.00 Neutral 255 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2015/2016 1291.00 527.00 913.00 1291.00 Neutral 256 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2016/2017 1229.00 312.00 595.00 887.00 1229.00 Neutral 257 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2017/2018 1111.00 248.00 515.00 771.00 1111.00 Neutral 258 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2018/2019 1332.00 331.00 674.00 993.00 1332.00 Neutral 259 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2019/2020 1166.00 258.00 552.00 867.00 1166.00 Neutral 260 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2020/2021 975.00 178.00 403.00 690.00 975.00 Neutral 261 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2021/2022 803.00 66.00 124.00 193.00 193.00 257.00 319.00 391.00 391.00 457.00 523.00 582.00 582.00 667.00 740.00 803.00 803.00 Neutral 262 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2022/2023 559.00 76.00 118.00 151.00 151.00 186.00 230.00 273.00 273.00 321.00 365.00 414.00 414.00 461.00 520.00 559.00 559.00 Neutral 263 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2023/2024 697.00 38.00 80.00 130.00 130.00 189.00 251.00 317.00 317.00 380.00 433.00 476.00 476.00 564.00 633.00 697.00 697.00 Neutral 264 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2024/2025 807.00 85.00 159.00 203.00 203.00 265.00 309.00 379.00 379.00 464.00 530.00 591.00 591.00 661.00 741.00 807.00 807.00 Neutral 265 FOI02-02 FOI (Freedom of Information) - Requests responded to In time - (YTD) Monthly Financial Year 2025/2026 67.00 124.00 212.00 212.00 293.00 361.00 441.00 441.00 490.00 553.00 606.00 606.00 Neutral 266 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2014/2015 93.20 Up is Good 267 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2015/2016 94.90 95.50 95.60 94.90 Up is Good 268 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2016/2017 91.99 92.30 92.80 91.80 91.99 Up is Good 269 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2017/2018 86.10 90.80 89.10 85.00 86.10 Up is Good 270 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2018/2019 90.06 91.20 90.83 90.27 90.06 Up is Good 271 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2019/2020 82.00 78.20 80.94 83.28 82.00 Up is Good 272 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2020/2021 80.25 81.28 78.25 80.33 80.25 Up is Good 273 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2021/2022 78.70 75.90 76.50 75.10 75.10 75.10 74.50 75.90 75.90 76.70 76.20 77.20 77.20 77.10 77.90 78.70 78.70 Up is Good 274 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2022/2023 82.57 89.41 83.69 85.31 85.31 85.32 83.94 82.73 82.73 83.16 82.77 83.13 83.13 82.32 82.67 82.57 82.57 Up is Good 275 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2023/2024 83.47 73.08 72.73 72.63 72.63 72.97 75.83 77.51 77.51 78.03 79.60 80.54 80.54 81.03 82.21 83.47 83.47 Up is Good 276 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2024/2025 93.51 95.51 95.78 95.31 95.31 94.64 93.07 93.81 93.81 93.36 92.98 93.22 93.22 92.97 93.44 93.51 93.51 Up is Good 277 FOI02-02a FOI (Freedom of Information) - % Requests responded to In time - (YTD) Quarterly Financial Year 2025/2026 93.06 96.12 94.22 94.22 94.52 95.25 95.25 95.25 95.15 94.85 94.54 94.54 Up is Good 278 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2014/2015 353.00 Neutral 279 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2015/2016 306.00 125.00 219.00 306.00 Neutral 280 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2016/2017 372.00 76.00 177.00 266.00 372.00 Neutral 281 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2017/2018 541.00 123.00 263.00 388.00 541.00 Neutral 282 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2018/2019 547.00 183.00 301.00 403.00 547.00 Neutral 283 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2019/2020 430.00 108.00 222.00 325.00 430.00 Neutral 284 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2020/2021 555.00 82.00 251.00 420.00 555.00 Neutral 285 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2021/2022 521.00 35.00 69.00 107.00 107.00 159.00 196.00 232.00 232.00 275.00 332.00 357.00 357.00 413.00 475.00 521.00 521.00 Neutral 286 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2022/2023 495.00 56.00 90.00 133.00 133.00 174.00 222.00 266.00 266.00 299.00 335.00 363.00 363.00 404.00 440.00 495.00 495.00 Neutral 287 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2023/2024 661.00 63.00 111.00 172.00 172.00 236.00 293.00 351.00 351.00 400.00 463.00 491.00 491.00 547.00 603.00 661.00 661.00 Neutral 288 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2024/2025 722.00 91.00 148.00 195.00 195.00 265.00 329.00 385.00 385.00 437.00 489.00 541.00 541.00 606.00 662.00 722.00 722.00 Neutral 289 FOI02-03 EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) Monthly Financial Year 2025/2026 50.00 101.00 180.00 180.00 246.00 324.00 396.00 396.00 457.00 517.00 582.00 582.00 Neutral 290 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2014/2015 97.20 Up is Good 291 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2015/2016 98.70 99.20 99.10 98.70 Up is Good 292 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2016/2017 97.13 100.00 98.30 97.10 97.13 Up is Good 293 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2017/2018 96.30 96.10 97.05 97.50 96.30 Up is Good 294 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2018/2019 92.87 95.80 95.55 94.16 92.87 Up is Good 295 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2019/2020 88.30 86.40 88.80 89.28 88.30 Up is Good 296 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2020/2021 85.78 82.83 86.85 84.00 85.78 Up is Good 297 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2021/2022 84.90 85.40 80.20 80.50 80.50 81.50 81.30 80.30 80.30 81.80 83.20 82.80 82.80 83.60 84.40 84.90 84.90 Up is Good 298 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2022/2023 89.03 80.00 81.82 83.13 83.13 83.65 85.06 86.64 86.64 86.92 87.01 87.68 87.68 87.64 88.00 89.03 89.03 Up is Good 299 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2023/2024 95.66 94.03 94.07 95.03 95.03 95.93 96.07 95.90 95.90 95.47 95.46 95.34 95.34 95.30 95.41 95.66 95.66 Up is Good 300 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2024/2025 97.44 98.91 98.67 97.01 97.01 97.07 97.05 97.22 97.22 97.54 97.41 97.48 97.48 97.58 97.35 97.44 97.44 Up is Good 301 FOI02-03a EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) Quarterly Financial Year 2025/2026 100.00 100.00 98.90 98.90 99.19 97.89 97.06 97.06 96.41 96.46 96.52 96.52 Up is Good 302 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2014/2015 1752.00 Neutral 303 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2015/2016 1597.00 480.00 465.00 Neutral 304 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2016/2017 1601.00 388.00 384.00 381.00 448.00 Neutral 305 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2017/2018 1652.00 371.00 407.00 381.00 493.00 Neutral 306 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2018/2019 1879.00 514.00 461.00 421.00 483.00 Neutral 307 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2019/2020 1596.00 366.00 408.00 418.00 404.00 Neutral 308 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2020/2021 1530.00 318.00 394.00 456.00 420.00 Neutral 309 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2021/2022 1326.00 101.00 92.00 107.00 300.00 116.00 99.00 108.00 323.00 109.00 123.00 84.00 316.00 141.00 135.00 111.00 387.00 Neutral 310 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2022/2023 1054.00 132.00 76.00 76.00 284.00 76.00 92.00 87.00 255.00 81.00 80.00 77.00 238.00 88.00 95.00 94.00 277.00 Neutral 311 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2023/2024 1358.00 101.00 90.00 111.00 302.00 123.00 119.00 124.00 366.00 112.00 116.00 71.00 299.00 144.00 125.00 122.00 391.00 Neutral 312 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2024/2025 1529.00 176.00 131.00 91.00 398.00 132.00 108.00 126.00 366.00 137.00 118.00 113.00 368.00 135.00 136.00 126.00 397.00 Neutral 313 FOI02-04 FOI & EIR - Requests responded to In time Monthly Financial Year 2025/2026 117.00 108.00 144.00 392.00 144.00 132.00 134.00 442.00 98.00 84.00 63.00 337.00 Neutral 314 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2014/2015 94.00 Up is Good 315 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2015/2016 95.60 96.40 94.10 Up is Good 316 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2016/2017 93.14 93.70 94.30 90.90 93.53 Up is Good 317 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2017/2018 89.20 92.50 90.85 83.50 90.10 Up is Good 318 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2018/2019 90.86 92.80 91.65 89.38 89.44 Up is Good 319 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2019/2020 83.60 80.40 85.53 88.37 80.16 Up is Good 320 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2020/2021 82.17 81.76 81.07 82.16 83.50 Up is Good 321 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2021/2022 81.05 78.91 76.67 75.35 76.92 78.91 75.00 80.00 78.02 85.16 80.39 84.00 82.94 81.03 87.66 90.24 85.81 Up is Good 322 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2022/2023 85.48 85.16 79.17 88.37 84.27 85.39 84.40 85.29 85.00 87.10 83.33 89.53 86.55 80.73 87.96 90.38 86.29 Up is Good 323 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2023/2024 88.99 84.87 82.57 84.09 83.89 84.83 90.84 89.21 88.19 85.50 94.31 92.21 90.33 87.80 94.70 98.39 93.10 Up is Good 324 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2024/2025 95.32 97.24 97.04 92.86 96.14 94.96 91.53 97.67 94.82 94.48 92.91 96.58 94.60 94.41 96.45 96.18 95.66 Up is Good 325 FOI02-04a FOI & EIR - % Requests responded to In time Monthly Financial Year 2025/2026 95.90 100.00 98.63 96.31 97.96 98.51 97.81 96.09 100.00 100.00 100.00 96.84 Up is Good 326 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2014/2015 1399.00 Neutral 327 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2015/2016 1291.00 386.00 378.00 Neutral 328 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2016/2017 1229.00 312.00 283.00 292.00 342.00 Neutral 329 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2017/2018 1111.00 248.00 267.00 256.00 340.00 Neutral 330 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2018/2019 1332.00 331.00 343.00 319.00 339.00 Neutral 331 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2019/2020 1166.00 258.00 294.00 315.00 299.00 Neutral 332 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2020/2021 975.00 178.00 225.00 287.00 285.00 Neutral 333 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2021/2022 803.00 66.00 58.00 69.00 193.00 64.00 62.00 72.00 198.00 66.00 66.00 59.00 191.00 85.00 73.00 63.00 221.00 Neutral 334 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2022/2023 559.00 76.00 42.00 33.00 151.00 35.00 44.00 43.00 122.00 48.00 44.00 49.00 141.00 47.00 59.00 39.00 145.00 Neutral 335 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2023/2024 697.00 38.00 42.00 50.00 130.00 59.00 62.00 66.00 187.00 63.00 53.00 43.00 159.00 88.00 69.00 64.00 221.00 Neutral 336 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2024/2025 807.00 85.00 74.00 44.00 203.00 62.00 44.00 70.00 176.00 85.00 66.00 61.00 212.00 70.00 80.00 66.00 216.00 Neutral 337 FOI02-05 FOI (Freedom of Information) - Requests responded to In time Monthly Financial Year 2025/2026 67.00 57.00 76.00 212.00 79.00 62.00 74.00 227.00 43.00 42.00 23.00 157.00 Neutral 338 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2014/2015 93.20 Up is Good 339 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2015/2016 94.90 95.80 93.30 Up is Good 340 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2016/2017 91.99 92.30 93.40 89.80 92.43 Up is Good 341 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2017/2018 86.10 90.80 87.54 77.80 88.80 Up is Good 342 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2018/2019 90.06 91.20 90.50 89.11 89.45 Up is Good 343 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2019/2020 82.00 78.20 83.52 87.74 78.48 Up is Good 344 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2020/2021 80.25 81.28 76.01 83.43 80.06 Up is Good 345 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2021/2022 78.73 75.86 77.33 72.63 75.10 75.29 72.09 82.76 76.74 81.48 73.33 86.76 79.92 76.58 85.88 90.00 83.08 Up is Good 346 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2022/2023 82.57 89.41 75.00 91.67 85.31 85.37 78.57 76.79 79.74 85.71 80.00 85.96 83.93 75.81 85.51 81.25 81.01 Up is Good 347 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2023/2024 83.47 73.08 72.41 72.46 72.63 73.75 86.11 84.62 81.30 80.77 92.98 91.49 87.36 83.81 93.24 98.46 90.57 Up is Good 348 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2024/2025 93.51 95.51 96.10 93.62 95.31 92.54 84.62 97.22 92.15 91.40 90.41 95.31 92.17 90.91 97.56 94.29 94.32 Up is Good 349 FOI02-05a FOI (Freedom of Information) - % Requests responded to In time Monthly Financial Year 2025/2026 93.06 100.00 97.44 94.22 96.34 100.00 97.37 96.60 100.00 100.00 100.00 95.15 Up is Good 350 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2014/2015 353.00 Neutral 351 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2015/2016 306.00 94.00 212.00 Neutral 352 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2016/2017 372.00 76.00 101.00 89.00 106.00 Neutral 353 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2017/2018 541.00 123.00 140.00 125.00 153.00 Neutral 354 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2018/2019 547.00 183.00 118.00 102.00 144.00 Neutral 355 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2019/2020 430.00 108.00 114.00 103.00 105.00 Neutral 356 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2020/2021 555.00 82.00 169.00 169.00 135.00 Neutral 357 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2021/2022 521.00 35.00 34.00 38.00 107.00 52.00 37.00 36.00 125.00 43.00 57.00 25.00 125.00 56.00 62.00 46.00 164.00 Neutral 358 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2022/2023 495.00 56.00 34.00 43.00 133.00 41.00 48.00 44.00 133.00 33.00 36.00 28.00 97.00 41.00 36.00 55.00 132.00 Neutral 359 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2023/2024 661.00 63.00 48.00 61.00 172.00 64.00 57.00 58.00 179.00 49.00 63.00 28.00 140.00 56.00 56.00 58.00 170.00 Neutral 360 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2024/2025 722.00 91.00 57.00 47.00 195.00 70.00 64.00 56.00 190.00 52.00 52.00 52.00 156.00 65.00 56.00 60.00 181.00 Neutral 361 FOI02-06 EIR (Environmental Information Regulations) - Requests responded to In time Monthly Financial Year 2025/2026 50.00 51.00 68.00 180.00 65.00 70.00 60.00 215.00 55.00 42.00 40.00 180.00 Neutral 362 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2014/2015 97.20 Up is Good 363 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2015/2016 98.70 98.90 99.10 Up is Good 364 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2016/2017 97.13 100.00 97.10 94.70 97.25 Up is Good 365 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2017/2018 96.30 96.10 97.05 98.40 93.30 Up is Good 366 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2018/2019 92.87 95.80 95.20 90.26 89.44 Up is Good 367 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2019/2020 88.30 86.40 91.20 90.35 85.36 Up is Good 368 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2020/2021 85.78 82.83 88.95 80.09 91.84 Up is Good 369 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2021/2022 84.85 85.37 75.56 80.85 80.45 83.87 80.43 75.00 80.13 91.49 90.48 78.13 88.03 88.89 89.86 90.20 89.62 Up is Good 370 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2022/2023 89.03 80.00 85.00 86.00 83.13 85.42 90.57 95.65 90.48 89.19 87.80 96.55 90.65 87.23 92.31 98.21 92.96 Up is Good 371 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2023/2024 95.66 94.03 94.12 96.83 95.03 98.46 96.61 95.08 96.76 92.45 95.45 93.33 93.96 94.92 96.55 98.31 96.59 Up is Good 372 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2024/2025 97.44 98.91 98.28 92.16 97.01 97.22 96.97 98.25 97.44 100.00 96.30 98.11 98.11 98.48 94.92 98.36 97.31 Up is Good 373 FOI02-06a EIR (Environmental Information Regulations) - % Requests responded to In time Monthly Financial Year 2025/2026 100.00 100.00 100.00 98.90 100.00 97.22 98.36 95.56 100.00 100.00 100.00 98.36 Up is Good 374 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2011/2012 106.00 Neutral 375 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2012/2013 239.00 Neutral 376 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2013/2014 263.00 Neutral 377 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2014/2015 112.00 Neutral 378 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2015/2016 73.00 26.00 44.00 73.00 Neutral 379 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2016/2017 118.00 26.00 49.00 87.00 118.00 Neutral 380 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2017/2018 200.00 30.00 71.00 146.00 200.00 Neutral 381 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2018/2019 189.00 40.00 82.00 132.00 189.00 Neutral 382 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2019/2020 313.00 89.00 158.00 213.00 313.00 Neutral 383 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2020/2021 332.00 58.00 150.00 249.00 332.00 Neutral 384 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2021/2022 310.00 27.00 55.00 90.00 90.00 121.00 154.00 181.00 181.00 200.00 230.00 246.00 246.00 279.00 298.00 310.00 310.00 Neutral 385 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2022/2023 179.00 23.00 43.00 53.00 53.00 66.00 83.00 98.00 98.00 110.00 126.00 135.00 135.00 156.00 169.00 179.00 179.00 Neutral 386 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2023/2024 168.00 18.00 37.00 58.00 58.00 80.00 92.00 107.00 107.00 126.00 133.00 139.00 139.00 159.00 166.00 168.00 168.00 Neutral 387 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2024/2025 75.00 5.00 9.00 16.00 16.00 23.00 33.00 36.00 36.00 44.00 53.00 57.00 57.00 65.00 70.00 75.00 75.00 Neutral 388 FOI03-01 FOI & EIR - Requests responded to Out of time - (YTD) Monthly Financial Year 2025/2026 5.00 5.00 15.00 15.00 19.00 25.00 34.00 34.00 42.00 49.00 56.00 56.00 Neutral 389 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2011/2012 13.20 Up is Bad 390 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2012/2013 25.10 Up is Bad 391 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2013/2014 19.00 Up is Bad 392 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2014/2015 6.00 Up is Bad 393 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2015/2016 4.40 3.80 3.70 4.40 Up is Bad 394 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2016/2017 6.86 7.30 6.40 7.40 6.86 Up is Bad 395 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2017/2018 10.80 7.50 8.36 11.20 10.80 Up is Bad 396 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2018/2019 9.14 7.20 8.41 8.64 9.14 Up is Bad 397 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2019/2020 16.39 19.60 16.95 15.16 16.39 Up is Bad 398 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2020/2021 17.83 18.24 18.66 18.32 17.83 Up is Bad 399 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2021/2022 19.00 21.10 22.20 23.10 23.10 22.50 23.00 22.50 22.50 21.50 21.20 20.80 20.80 20.50 19.70 19.00 19.00 Up is Bad 400 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2022/2023 14.50 14.80 17.10 15.70 15.70 15.50 15.50 15.40 15.40 15.10 15.30 14.80 14.80 15.30 15.00 14.50 14.50 Up is Bad 401 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2023/2024 11.01 15.13 16.23 16.11 16.11 15.84 14.47 13.81 13.81 13.91 12.93 12.57 12.57 12.52 11.84 11.01 11.01 Up is Bad 402 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2024/2025 4.68 2.76 2.85 3.86 3.86 4.16 4.92 4.50 4.50 4.66 4.94 4.79 4.79 4.88 4.75 4.68 4.68 Up is Bad 403 FOI03-01a FOI & EIR - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2025/2026 4.10 2.17 3.69 3.69 3.41 3.52 3.90 3.90 4.25 4.38 4.50 4.50 Up is Bad 404 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2014/2015 102.00 Neutral 405 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2015/2016 69.00 25.00 42.00 69.00 Neutral 406 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2016/2017 107.00 26.00 46.00 79.00 107.00 Neutral 407 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2017/2018 189.00 25.00 63.00 136.00 189.00 Neutral 408 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2018/2019 147.00 32.00 68.00 107.00 147.00 Neutral 409 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2019/2020 256.00 72.00 130.00 174.00 256.00 Neutral 410 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2020/2021 240.00 41.00 112.00 169.00 240.00 Neutral 411 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2021/2022 217.00 21.00 38.00 64.00 64.00 85.00 109.00 124.00 124.00 139.00 163.00 172.00 172.00 198.00 210.00 217.00 217.00 Neutral 412 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2022/2023 118.00 9.00 23.00 26.00 26.00 32.00 44.00 57.00 57.00 65.00 76.00 84.00 84.00 99.00 109.00 118.00 118.00 Neutral 413 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2023/2024 138.00 14.00 30.00 49.00 49.00 70.00 80.00 92.00 92.00 107.00 111.00 115.00 115.00 132.00 137.00 138.00 138.00 Neutral 414 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2024/2025 56.00 4.00 7.00 10.00 10.00 15.00 23.00 25.00 25.00 33.00 40.00 43.00 43.00 50.00 52.00 56.00 56.00 Neutral 415 FOI03-02 FOI (Freedom of Information) - Requests responded to Out of time - (YTD) Monthly Financial Year 2025/2026 5.00 5.00 13.00 13.00 17.00 18.00 22.00 22.00 25.00 30.00 35.00 35.00 Neutral 416 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2014/2015 6.80 Up is Bad 417 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2015/2016 5.10 4.50 4.40 5.10 Up is Bad 418 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2016/2017 8.01 9.10 7.90 8.70 8.01 Up is Bad 419 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2017/2018 14.60 9.20 10.90 15.00 14.60 Up is Bad 420 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2018/2019 9.94 8.80 9.16 9.73 9.94 Up is Bad 421 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2019/2020 18.00 21.80 19.06 16.71 18.00 Up is Bad 422 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2020/2021 19.75 18.72 21.75 19.67 19.75 Up is Bad 423 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2021/2022 20.50 24.10 23.50 24.90 24.90 24.90 25.50 24.10 24.10 23.30 23.80 22.80 22.80 22.90 22.10 21.30 21.30 Up is Bad 424 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2022/2023 17.43 10.59 16.31 14.69 14.69 14.68 16.06 17.27 17.27 16.84 17.23 16.87 16.87 17.68 17.33 17.43 17.43 Up is Bad 425 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2023/2024 16.53 26.92 27.27 27.37 27.37 27.03 24.17 22.49 22.49 21.97 20.40 19.46 19.46 18.97 17.79 16.53 16.53 Up is Bad 426 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2024/2025 6.49 4.49 4.22 4.69 4.69 5.36 6.93 6.19 6.19 6.64 7.02 6.78 6.78 7.03 6.56 6.49 6.49 Up is Bad 427 FOI03-02a FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2025/2026 6.94 3.88 5.78 5.78 5.48 4.75 4.75 4.75 4.85 5.15 5.46 5.46 Up is Bad 428 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2014/2015 10.00 Neutral 429 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2015/2016 4.00 1.00 2.00 4.00 Neutral 430 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2016/2017 11.00 0.00 3.00 8.00 11.00 Neutral 431 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2017/2018 21.00 5.00 8.00 10.00 21.00 Neutral 432 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2018/2019 42.00 8.00 14.00 25.00 42.00 Neutral 433 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2019/2020 57.00 17.00 28.00 39.00 57.00 Neutral 434 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2020/2021 92.00 17.00 38.00 80.00 92.00 Neutral 435 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2021/2022 93.00 6.00 17.00 26.00 26.00 36.00 45.00 57.00 57.00 61.00 67.00 74.00 74.00 81.00 88.00 93.00 93.00 Neutral 436 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2022/2023 61.00 14.00 20.00 27.00 27.00 34.00 39.00 41.00 41.00 45.00 50.00 51.00 51.00 57.00 60.00 61.00 61.00 Neutral 437 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2023/2024 30.00 4.00 7.00 9.00 9.00 10.00 12.00 15.00 15.00 19.00 22.00 24.00 24.00 27.00 29.00 30.00 30.00 Neutral 438 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2024/2025 19.00 1.00 2.00 6.00 6.00 8.00 10.00 11.00 11.00 11.00 13.00 14.00 14.00 15.00 18.00 19.00 19.00 Neutral 439 FOI03-03 EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) Monthly Financial Year 2025/2026 0.00 0.00 2.00 2.00 2.00 7.00 12.00 12.00 17.00 19.00 21.00 21.00 Neutral 440 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2014/2015 2.80 Up is Bad 441 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2015/2016 1.30 0.80 0.90 1.30 Up is Bad 442 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2016/2017 2.87 0.00 1.70 2.90 2.87 Up is Bad 443 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2017/2018 3.70 3.90 2.95 2.50 3.70 Up is Bad 444 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2018/2019 7.13 4.20 4.44 5.84 7.13 Up is Bad 445 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2019/2020 11.70 13.60 11.20 10.71 11.70 Up is Bad 446 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2020/2021 14.22 17.17 13.15 16.00 14.22 Up is Bad 447 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2021/2022 14.90 14.60 19.80 19.50 19.50 18.50 18.70 19.70 19.70 18.20 16.80 17.20 17.20 16.40 15.60 15.10 15.10 Up is Bad 448 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2022/2023 10.97 20.00 18.18 16.88 16.88 16.35 14.94 13.36 13.36 13.08 12.99 12.32 12.32 12.36 12.00 10.97 10.97 Up is Bad 449 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2023/2024 4.34 5.97 5.93 4.97 4.97 4.07 3.93 4.10 4.10 4.53 4.54 4.66 4.66 4.70 4.59 4.34 4.34 Up is Bad 450 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2024/2025 2.56 1.09 1.33 2.99 2.99 2.93 2.95 2.78 2.78 2.46 2.59 2.52 2.52 2.42 2.65 2.56 2.56 Up is Bad 451 FOI03-03a EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) Quarterly Financial Year 2025/2026 0.00 0.00 1.10 1.10 0.81 2.11 2.94 2.94 3.59 3.54 3.48 3.48 Up is Bad 452 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2014/2015 112.00 Neutral 453 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2015/2016 73.00 18.00 29.00 Neutral 454 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2016/2017 118.00 26.00 23.00 38.00 31.00 Neutral 455 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2017/2018 200.00 30.00 41.00 75.00 54.00 Neutral 456 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2018/2019 189.00 40.00 42.00 50.00 57.00 Neutral 457 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2019/2020 313.00 89.00 69.00 55.00 100.00 Neutral 458 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2020/2021 332.00 58.00 92.00 99.00 83.00 Neutral 459 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2021/2022 310.00 27.00 28.00 35.00 90.00 31.00 33.00 27.00 91.00 19.00 30.00 16.00 65.00 33.00 19.00 12.00 64.00 Neutral 460 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2022/2023 179.00 23.00 20.00 10.00 53.00 13.00 17.00 15.00 45.00 12.00 16.00 9.00 37.00 21.00 13.00 10.00 44.00 Neutral 461 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2023/2024 168.00 18.00 19.00 21.00 58.00 22.00 12.00 15.00 49.00 19.00 7.00 6.00 32.00 20.00 7.00 2.00 29.00 Neutral 462 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2024/2025 75.00 5.00 4.00 7.00 16.00 7.00 10.00 3.00 20.00 8.00 9.00 4.00 21.00 8.00 5.00 5.00 18.00 Neutral 463 FOI03-04 FOI & EIR - Requests responded to Out of time Monthly Financial Year 2025/2026 5.00 0.00 2.00 15.00 3.00 2.00 3.00 18.00 0.00 0.00 0.00 11.00 Neutral 464 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2014/2015 6.00 Up is Bad 465 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2015/2016 4.40 3.60 5.90 Up is Bad 466 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2016/2017 6.86 7.30 5.70 9.20 6.47 Up is Bad 467 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2017/2018 10.80 7.50 9.15 16.40 9.90 Up is Bad 468 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2018/2019 9.14 7.20 8.35 10.62 10.56 Up is Bad 469 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2019/2020 16.39 19.60 14.46 11.62 19.84 Up is Bad 470 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2020/2021 17.83 18.24 18.93 17.84 16.50 Up is Bad 471 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2021/2022 18.95 21.09 23.33 24.65 23.08 21.09 25.00 20.00 21.98 14.84 19.61 16.00 17.06 18.97 12.34 9.76 14.19 Up is Bad 472 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2022/2023 14.52 14.84 20.83 11.63 15.73 14.61 15.60 14.71 15.00 12.90 16.67 10.47 13.45 19.27 12.04 9.62 13.71 Up is Bad 473 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2023/2024 11.01 15.13 17.43 15.91 16.11 15.17 9.16 10.79 11.81 14.50 5.69 7.79 9.67 12.20 5.30 1.61 6.90 Up is Bad 474 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2024/2025 4.68 2.76 2.96 7.14 3.86 5.04 8.47 2.33 5.18 5.52 7.09 3.42 5.40 5.59 3.55 3.82 4.34 Up is Bad 475 FOI03-04a FOI & EIR - % Requests responded to Out of time Monthly Financial Year 2025/2026 4.10 0.00 1.37 3.69 2.04 1.49 2.19 3.91 0.00 0.00 0.00 3.16 Up is Bad 476 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2014/2015 102.00 Neutral 477 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2015/2016 69.00 17.00 27.00 Neutral 478 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2016/2017 107.00 26.00 20.00 33.00 28.00 Neutral 479 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2017/2018 189.00 25.00 38.00 73.00 43.00 Neutral 480 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2018/2019 147.00 32.00 36.00 39.00 40.00 Neutral 481 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2019/2020 256.00 72.00 58.00 44.00 82.00 Neutral 482 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2020/2021 240.00 41.00 71.00 57.00 71.00 Neutral 483 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2021/2022 217.00 21.00 17.00 26.00 64.00 21.00 24.00 15.00 60.00 15.00 24.00 9.00 48.00 26.00 12.00 7.00 45.00 Neutral 484 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2022/2023 118.00 9.00 14.00 3.00 26.00 6.00 12.00 13.00 31.00 8.00 11.00 8.00 27.00 15.00 10.00 9.00 34.00 Neutral 485 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2023/2024 138.00 14.00 16.00 19.00 49.00 21.00 10.00 12.00 43.00 15.00 4.00 4.00 23.00 17.00 5.00 1.00 23.00 Neutral 486 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2024/2025 56.00 4.00 3.00 3.00 10.00 5.00 8.00 2.00 15.00 8.00 7.00 3.00 18.00 7.00 2.00 4.00 13.00 Neutral 487 FOI03-05 FOI (Freedom of Information) - Requests responded to Out of time Monthly Financial Year 2025/2026 5.00 0.00 2.00 13.00 3.00 0.00 2.00 8.00 0.00 0.00 0.00 8.00 Neutral 488 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2014/2015 6.80 Up is Bad 489 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2015/2016 5.10 4.20 6.70 Up is Bad 490 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2016/2017 8.01 9.10 6.70 10.30 7.57 Up is Bad 491 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2017/2018 14.60 9.20 12.46 22.20 11.20 Up is Bad 492 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2018/2019 9.94 8.80 9.50 10.89 10.55 Up is Bad 493 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2019/2020 18.00 21.80 16.48 12.26 21.52 Up is Bad 494 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2020/2021 19.75 18.72 23.99 16.57 19.94 Up is Bad 495 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2021/2022 21.27 24.14 22.67 27.37 24.90 24.71 27.91 17.24 23.26 18.52 26.67 13.24 20.08 23.42 14.12 10.00 16.92 Up is Bad 496 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2022/2023 17.43 10.59 25.00 8.33 14.69 14.63 21.43 23.21 20.26 14.29 20.00 14.04 16.07 24.19 14.49 18.75 18.99 Up is Bad 497 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2023/2024 16.53 26.92 27.59 27.54 27.37 26.25 13.89 15.38 18.70 19.23 7.02 8.51 12.64 16.19 6.76 1.54 9.43 Up is Bad 498 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2024/2025 6.49 4.49 3.90 6.38 4.69 7.46 15.38 2.78 7.85 8.60 9.59 4.69 7.83 9.09 2.44 5.71 5.68 Up is Bad 499 FOI03-05a FOI (Freedom of Information) - % Requests responded to Out of time Monthly Financial Year 2025/2026 6.94 0.00 2.56 5.78 3.66 0.00 2.63 3.40 0.00 0.00 0.00 4.85 Up is Bad 500 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2014/2015 10.00 Neutral 501 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2015/2016 4.00 1.00 2.00 Neutral 502 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2016/2017 11.00 0.00 3.00 5.00 3.00 Neutral 503 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2017/2018 21.00 5.00 3.00 2.00 11.00 Neutral 504 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2018/2019 42.00 8.00 6.00 11.00 17.00 Neutral 505 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2019/2020 57.00 17.00 11.00 11.00 18.00 Neutral 506 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2020/2021 92.00 17.00 21.00 42.00 12.00 Neutral 507 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2021/2022 93.00 6.00 11.00 9.00 26.00 10.00 9.00 12.00 31.00 4.00 6.00 7.00 17.00 7.00 7.00 5.00 19.00 Neutral 508 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2022/2023 61.00 14.00 6.00 7.00 27.00 7.00 5.00 2.00 14.00 4.00 5.00 1.00 10.00 6.00 3.00 1.00 10.00 Neutral 509 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2023/2024 30.00 4.00 3.00 2.00 9.00 1.00 2.00 3.00 6.00 4.00 3.00 2.00 9.00 3.00 2.00 1.00 6.00 Neutral 510 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2024/2025 19.00 1.00 1.00 4.00 6.00 2.00 2.00 1.00 5.00 0.00 2.00 1.00 3.00 1.00 3.00 1.00 5.00 Neutral 511 FOI03-06 EIR (Environmental Information Regulations) - Requests responded to Out of time Monthly Financial Year 2025/2026 0.00 0.00 0.00 2.00 0.00 2.00 1.00 10.00 0.00 0.00 0.00 3.00 Neutral 512 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2014/2015 2.80 Up is Bad 513 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2015/2016 1.30 1.10 0.90 Up is Bad 514 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2016/2017 2.87 0.00 2.90 5.30 2.75 Up is Bad 515 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2017/2018 3.70 3.90 2.10 1.60 6.70 Up is Bad 516 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2018/2019 7.13 4.20 4.80 9.73 10.56 Up is Bad 517 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2019/2020 11.70 13.60 8.80 9.65 14.63 Up is Bad 518 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2020/2021 14.22 17.17 11.05 19.91 8.16 Up is Bad 519 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2021/2022 15.15 14.63 24.44 19.15 19.55 16.13 19.57 25.00 19.87 8.51 9.52 21.88 11.97 11.11 10.14 9.80 10.38 Up is Bad 520 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2022/2023 10.97 20.00 15.00 14.00 16.88 14.58 9.43 4.35 9.52 10.81 12.20 3.45 9.35 12.77 7.69 1.79 7.04 Up is Bad 521 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2023/2024 4.34 5.97 5.88 3.17 4.97 1.54 3.39 4.92 3.24 7.55 4.55 6.67 6.04 5.08 3.45 1.69 3.41 Up is Bad 522 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2024/2025 1.18 0.55 0.74 4.08 1.45 1.44 1.69 0.78 1.30 0.00 1.57 0.85 0.77 0.70 2.13 0.76 1.20 Up is Bad 523 FOI03-06a EIR (Environmental Information Regulations) - % Requests responded to Out of time Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.49 0.00 1.49 0.73 2.17 0.00 0.00 0.00 0.86 Up is Bad 524 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2014/2015 131.00 Neutral 525 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2015/2016 83.00 30.00 69.00 83.00 Neutral 526 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2016/2017 106.00 43.00 61.00 75.00 106.00 Neutral 527 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2017/2018 105.00 13.00 28.00 61.00 105.00 Neutral 528 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2018/2019 129.00 35.00 59.00 98.00 129.00 Neutral 529 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2019/2020 204.00 44.00 83.00 145.00 204.00 Neutral 530 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2020/2021 160.00 41.00 75.00 130.00 160.00 Neutral 531 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2021/2022 117.00 10.00 22.00 34.00 34.00 38.00 50.00 58.00 58.00 70.00 77.00 83.00 83.00 99.00 108.00 117.00 117.00 Neutral 532 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2022/2023 132.00 16.00 29.00 39.00 39.00 55.00 61.00 69.00 69.00 80.00 91.00 103.00 103.00 114.00 122.00 132.00 132.00 Neutral 533 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2023/2024 175.00 6.00 24.00 36.00 36.00 45.00 55.00 72.00 72.00 89.00 109.00 119.00 119.00 137.00 162.00 175.00 175.00 Neutral 534 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2024/2025 187.00 12.00 27.00 49.00 49.00 65.00 79.00 93.00 93.00 109.00 124.00 141.00 141.00 157.00 172.00 187.00 187.00 Neutral 535 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Monthly Financial Year 2025/2026 25.00 38.00 54.00 54.00 75.00 92.00 114.00 114.00 130.00 141.00 162.00 162.00 Neutral 536 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2014/2015 92.00 Neutral 537 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2015/2016 64.00 25.00 58.00 64.00 Neutral 538 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2016/2017 89.00 40.00 52.00 64.00 89.00 Neutral 539 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2017/2018 87.00 11.00 24.00 49.00 87.00 Neutral 540 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2018/2019 103.00 29.00 44.00 79.00 103.00 Neutral 541 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2019/2020 157.00 33.00 65.00 113.00 157.00 Neutral 542 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2020/2021 120.00 26.00 53.00 93.00 120.00 Neutral 543 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2021/2022 75.00 8.00 13.00 18.00 18.00 20.00 28.00 33.00 33.00 44.00 50.00 53.00 53.00 64.00 70.00 75.00 75.00 Neutral 544 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2022/2023 85.00 11.00 19.00 24.00 24.00 37.00 39.00 43.00 43.00 51.00 58.00 68.00 68.00 74.00 79.00 85.00 85.00 Neutral 545 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2023/2024 126.00 2.00 14.00 25.00 25.00 33.00 42.00 55.00 55.00 68.00 80.00 86.00 86.00 102.00 119.00 126.00 126.00 Neutral 546 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2024/2025 132.00 10.00 23.00 37.00 37.00 44.00 57.00 68.00 68.00 79.00 91.00 101.00 101.00 109.00 122.00 132.00 132.00 Neutral 547 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Monthly Financial Year 2025/2026 19.00 31.00 42.00 42.00 54.00 65.00 81.00 81.00 91.00 97.00 108.00 108.00 Neutral 548 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2014/2015 70.23 Up is Good 549 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2015/2016 77.11 83.30 84.10 77.10 Up is Good 550 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2016/2017 83.96 93.00 85.20 85.30 83.96 Up is Good 551 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2017/2018 82.80 84.60 85.71 80.30 82.80 Up is Good 552 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2018/2019 79.84 82.80 74.58 80.61 79.84 Up is Good 553 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2019/2020 76.96 75.00 78.31 77.93 76.96 Up is Good 554 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2020/2021 75.00 63.41 70.66 71.54 75.00 Up is Good 555 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2021/2022 72.10 80.00 59.10 52.90 52.90 52.60 57.10 67.30 67.30 72.10 73.50 71.60 71.60 71.10 70.70 72.10 72.10 Up is Good 556 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2022/2023 64.39 68.75 65.52 61.54 61.54 67.27 63.93 62.32 62.32 63.75 63.74 66.02 66.02 64.91 64.75 64.39 64.39 Up is Good 557 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2023/2024 72.00 33.33 58.33 69.44 69.44 73.33 76.36 76.39 76.39 76.40 73.39 72.27 72.27 74.45 73.46 72.00 72.00 Up is Good 558 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2024/2025 83.54 100.00 95.83 86.05 86.05 81.48 85.07 85.00 85.00 83.16 84.26 84.87 84.87 82.58 83.56 83.54 83.54 Up is Good 559 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2025/2026 95.00 96.88 95.45 95.45 93.10 90.28 90.00 90.00 90.10 89.81 87.80 87.80 Up is Good 560 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2014/2015 39.00 Neutral 561 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2015/2016 19.00 5.00 11.00 19.00 Neutral 562 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2016/2017 17.00 3.00 9.00 11.00 17.00 Neutral 563 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2017/2018 18.00 2.00 4.00 12.00 18.00 Neutral 564 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2018/2019 26.00 6.00 15.00 19.00 26.00 Neutral 565 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2019/2020 47.00 11.00 18.00 32.00 47.00 Neutral 566 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2020/2021 40.00 15.00 22.00 37.00 40.00 Neutral 567 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2021/2022 37.00 2.00 9.00 16.00 16.00 18.00 21.00 24.00 24.00 25.00 26.00 29.00 29.00 34.00 37.00 37.00 37.00 Neutral 568 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2022/2023 39.00 5.00 9.00 14.00 14.00 17.00 21.00 25.00 25.00 28.00 31.00 32.00 32.00 36.00 39.00 39.00 39.00 Neutral 569 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2023/2024 26.00 4.00 9.00 9.00 9.00 10.00 11.00 15.00 15.00 15.00 20.00 23.00 23.00 24.00 26.00 26.00 26.00 Neutral 570 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2024/2025 26.00 0.00 1.00 6.00 6.00 10.00 10.00 12.00 12.00 16.00 17.00 18.00 18.00 23.00 24.00 26.00 26.00 Neutral 571 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Monthly Financial Year 2025/2026 1.00 1.00 2.00 2.00 4.00 7.00 9.00 9.00 10.00 11.00 15.00 15.00 Neutral 572 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2014/2015 29.77 Up is Bad 573 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2015/2016 22.89 16.70 15.90 22.90 Up is Bad 574 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2016/2017 16.04 7.00 14.80 14.70 16.04 Up is Bad 575 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2017/2018 17.10 15.40 14.28 19.70 17.10 Up is Bad 576 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2018/2019 20.15 17.10 25.42 19.39 20.15 Up is Bad 577 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2019/2020 29.94 25.00 21.69 22.07 29.94 Up is Bad 578 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2020/2021 25.00 36.59 29.33 28.46 25.00 Up is Bad 579 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2021/2022 35.60 20.00 40.90 47.10 47.10 47.40 42.90 49.00 49.00 41.00 38.20 39.20 39.20 37.80 37.40 35.60 35.60 Up is Bad 580 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2022/2023 29.55 31.25 31.03 35.90 35.90 30.91 34.43 36.23 36.23 35.00 34.07 31.07 31.07 31.58 31.97 29.55 29.55 Up is Bad 581 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2023/2024 14.86 66.67 37.50 25.00 25.00 22.22 20.00 20.83 20.83 16.85 18.35 19.33 19.33 17.52 16.05 14.86 14.86 Up is Bad 582 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2024/2025 16.46 0.00 4.17 13.95 13.95 18.52 14.93 15.00 15.00 16.84 15.74 15.13 15.13 17.42 16.44 16.46 16.46 Up is Bad 583 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2025/2026 5.00 3.13 4.55 4.55 6.90 9.72 10.00 10.00 9.90 10.19 12.20 12.20 Up is Bad 584 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2014/2015 131.00 Neutral 585 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2015/2016 83.00 39.00 14.00 Neutral 586 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2016/2017 106.00 43.00 18.00 14.00 31.00 Neutral 587 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2017/2018 105.00 13.00 15.00 33.00 44.00 Neutral 588 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2018/2019 129.00 35.00 24.00 39.00 31.00 Neutral 589 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2019/2020 204.00 44.00 39.00 62.00 59.00 Neutral 590 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2020/2021 160.00 41.00 34.00 55.00 30.00 Neutral 591 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2021/2022 117.00 10.00 12.00 12.00 34.00 4.00 12.00 8.00 24.00 12.00 7.00 6.00 25.00 16.00 9.00 9.00 34.00 Neutral 592 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2022/2023 132.00 16.00 13.00 10.00 39.00 16.00 6.00 8.00 30.00 11.00 11.00 12.00 34.00 11.00 8.00 10.00 29.00 Neutral 593 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2023/2024 175.00 6.00 18.00 12.00 36.00 9.00 10.00 17.00 36.00 17.00 20.00 10.00 47.00 18.00 25.00 13.00 56.00 Neutral 594 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2024/2025 187.00 12.00 15.00 22.00 49.00 16.00 14.00 14.00 44.00 16.00 15.00 17.00 48.00 16.00 15.00 15.00 46.00 Neutral 595 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Monthly Financial Year 2025/2026 25.00 13.00 15.00 54.00 13.00 5.00 13.00 50.00 8.00 4.00 5.00 34.00 Neutral 596 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2014/2015 92.00 Neutral 597 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2015/2016 64.00 33.00 6.00 Neutral 598 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2016/2017 89.00 40.00 12.00 12.00 25.00 Neutral 599 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2017/2018 87.00 11.00 13.00 25.00 38.00 Neutral 600 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2018/2019 103.00 29.00 15.00 35.00 24.00 Neutral 601 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2019/2020 157.00 33.00 32.00 48.00 44.00 Neutral 602 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2020/2021 120.00 26.00 27.00 40.00 27.00 Neutral 603 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2021/2022 75.00 8.00 5.00 5.00 18.00 2.00 8.00 5.00 15.00 11.00 6.00 3.00 20.00 11.00 6.00 5.00 22.00 Neutral 604 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2022/2023 85.00 11.00 8.00 5.00 24.00 13.00 2.00 4.00 19.00 8.00 7.00 10.00 25.00 6.00 5.00 6.00 17.00 Neutral 605 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2023/2024 126.00 2.00 12.00 11.00 25.00 8.00 9.00 13.00 30.00 13.00 12.00 6.00 31.00 16.00 17.00 7.00 40.00 Neutral 606 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2024/2025 132.00 10.00 13.00 14.00 37.00 7.00 13.00 11.00 31.00 11.00 12.00 10.00 33.00 8.00 13.00 10.00 31.00 Neutral 607 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Monthly Financial Year 2025/2026 19.00 12.00 11.00 42.00 8.00 4.00 12.00 33.00 7.00 2.00 3.00 23.00 Neutral 608 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2014/2015 70.23 Up is Good 609 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2015/2016 77.11 84.60 42.90 Up is Good 610 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2016/2017 83.96 93.00 66.70 85.70 80.64 Up is Good 611 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2017/2018 82.80 84.60 86.67 75.80 86.40 Up is Good 612 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2018/2019 79.84 82.80 62.50 89.74 77.42 Up is Good 613 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2019/2020 76.96 75.00 82.05 77.42 74.58 Up is Good 614 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2020/2021 75.00 63.41 79.41 72.73 90.00 Up is Good 615 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2021/2022 66.96 80.00 41.67 41.67 52.94 50.00 72.73 62.50 65.22 91.67 85.71 50.00 80.00 68.75 66.67 100.00 73.33 Up is Good 616 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2022/2023 68.55 68.75 66.67 50.00 63.16 81.25 33.33 50.00 63.33 72.73 70.00 90.91 78.13 60.00 62.50 100.00 70.83 Up is Good 617 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2023/2024 82.89 33.33 70.59 100.00 73.53 88.89 90.00 76.47 83.33 100.00 70.59 66.67 79.49 94.12 89.47 100.00 93.02 Up is Good 618 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2024/2025 83.54 100.00 92.86 73.68 86.05 63.64 100.00 84.62 83.78 73.33 92.31 90.91 84.62 61.54 92.86 83.33 79.49 Up is Good 619 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Monthly Financial Year 2025/2026 95.00 100.00 100.00 95.45 100.00 80.00 100.00 86.84 100.00 100.00 75.00 85.19 Up is Good 620 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2014/2015 39.00 Neutral 621 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2015/2016 19.00 6.00 8.00 Neutral 622 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2016/2017 17.00 3.00 6.00 2.00 6.00 Neutral 623 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2017/2018 18.00 2.00 2.00 8.00 6.00 Neutral 624 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2018/2019 26.00 6.00 9.00 4.00 7.00 Neutral 625 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2019/2020 47.00 11.00 7.00 14.00 15.00 Neutral 626 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2020/2021 40.00 15.00 7.00 15.00 3.00 Neutral 627 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2021/2022 37.00 2.00 7.00 7.00 16.00 2.00 3.00 3.00 8.00 1.00 1.00 3.00 5.00 5.00 3.00 0.00 8.00 Neutral 628 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2022/2023 39.00 5.00 4.00 5.00 14.00 3.00 4.00 4.00 11.00 3.00 3.00 1.00 7.00 4.00 3.00 0.00 7.00 Neutral 629 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2023/2024 26.00 4.00 5.00 0.00 9.00 1.00 1.00 4.00 6.00 0.00 5.00 3.00 8.00 1.00 2.00 0.00 3.00 Neutral 630 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2024/2025 26.00 0.00 1.00 5.00 6.00 4.00 0.00 2.00 6.00 4.00 1.00 1.00 6.00 5.00 1.00 2.00 8.00 Neutral 631 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Monthly Financial Year 2025/2026 1.00 0.00 0.00 2.00 0.00 1.00 0.00 5.00 0.00 0.00 1.00 4.00 Neutral 632 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2014/2015 29.77 Up is Bad 633 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2015/2016 22.89 15.40 57.10 Up is Bad 634 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2016/2017 16.04 7.00 33.30 14.30 19.35 Up is Bad 635 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2017/2018 17.10 15.40 13.33 24.20 13.60 Up is Bad 636 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2018/2019 20.15 17.10 37.50 10.26 22.58 Up is Bad 637 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2019/2020 29.94 25.00 17.95 22.58 25.42 Up is Bad 638 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2020/2021 25.00 36.59 20.59 27.27 10.00 Up is Bad 639 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2021/2022 33.04 20.00 58.33 58.33 47.06 50.00 27.27 37.50 34.78 8.33 14.29 50.00 20.00 31.25 33.33 0.00 26.67 Up is Bad 640 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2022/2023 31.45 31.25 33.33 50.00 36.84 18.75 66.67 50.00 36.67 27.27 30.00 9.09 21.88 40.00 37.50 0.00 29.17 Up is Bad 641 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2023/2024 17.11 66.67 29.41 0.00 26.47 11.11 10.00 23.53 16.67 0.00 29.41 33.33 20.51 5.88 10.53 0.00 6.98 Up is Bad 642 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2024/2025 16.46 0.00 7.14 26.32 13.95 36.36 0.00 15.38 16.22 26.67 7.69 9.09 15.38 38.46 7.14 16.67 20.51 Up is Bad 643 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Monthly Financial Year 2025/2026 5.00 0.00 0.00 4.55 0.00 20.00 0.00 13.16 0.00 0.00 25.00 14.81 Up is Bad 644 IG01a Number of Adult Complaints received Monthly Financial Year 2021/2022 43.00 4.00 3.00 6.00 13.00 2.00 3.00 3.00 8.00 2.00 2.00 2.00 6.00 5.00 7.00 4.00 16.00 Neutral 645 IG01a Number of Adult Complaints received Monthly Financial Year 2022/2023 37.00 0.00 2.00 6.00 8.00 2.00 3.00 5.00 10.00 3.00 3.00 5.00 11.00 3.00 3.00 2.00 8.00 Neutral 646 IG01a Number of Adult Complaints received Monthly Financial Year 2023/2024 43.00 5.00 2.00 4.00 11.00 2.00 3.00 2.00 7.00 6.00 5.00 5.00 16.00 3.00 9.00 Neutral 647 IG01a Number of Adult Complaints received Monthly Financial Year 2024/2025 29.00 0.00 1.00 0.00 1.00 2.00 1.00 4.00 7.00 5.00 2.00 0.00 7.00 5.00 4.00 5.00 14.00 Neutral 648 IG01a Number of Adult Complaints received Monthly Financial Year 2025/2026 4.00 1.00 5.00 10.00 3.00 2.00 2.00 9.00 4.00 3.00 5.00 15.00 Neutral 649 IG01b Number of Child Complaints received Monthly Financial Year 2021/2022 45.00 4.00 4.00 4.00 12.00 4.00 4.00 7.00 15.00 5.00 5.00 1.00 11.00 2.00 2.00 3.00 7.00 Neutral 650 IG01b Number of Child Complaints received Monthly Financial Year 2022/2023 49.00 3.00 4.00 6.00 13.00 5.00 2.00 2.00 9.00 6.00 4.00 4.00 14.00 4.00 2.00 7.00 13.00 Neutral 651 IG01b Number of Child Complaints received Monthly Financial Year 2023/2024 37.00 2.00 4.00 5.00 11.00 0.00 1.00 7.00 8.00 1.00 3.00 3.00 7.00 1.00 11.00 Neutral 652 IG01b Number of Child Complaints received Monthly Financial Year 2024/2025 29.00 1.00 5.00 2.00 8.00 1.00 2.00 2.00 5.00 2.00 3.00 2.00 7.00 4.00 2.00 3.00 9.00 Neutral 653 IG01b Number of Child Complaints received Monthly Financial Year 2025/2026 2.00 6.00 3.00 11.00 0.00 2.00 3.00 7.00 4.00 4.00 6.00 17.00 Neutral 654 IG01c Number of Comments received Monthly Financial Year 2021/2022 1379.00 156.00 129.00 154.00 439.00 182.00 131.00 147.00 460.00 97.00 85.00 54.00 236.00 58.00 101.00 85.00 244.00 Neutral 655 IG01c Number of Comments received Monthly Financial Year 2022/2023 773.00 70.00 68.00 39.00 177.00 81.00 61.00 77.00 219.00 85.00 67.00 38.00 190.00 66.00 47.00 74.00 187.00 Neutral 656 IG01c Number of Comments received Monthly Financial Year 2023/2024 692.00 73.00 92.00 97.00 262.00 86.00 40.00 77.00 203.00 42.00 32.00 29.00 103.00 44.00 124.00 Neutral 657 IG01c Number of Comments received Monthly Financial Year 2024/2025 348.00 19.00 26.00 25.00 70.00 38.00 42.00 24.00 104.00 39.00 21.00 24.00 84.00 29.00 30.00 31.00 90.00 Neutral 658 IG01c Number of Comments received Monthly Financial Year 2025/2026 17.00 16.00 21.00 54.00 46.00 16.00 5.00 67.00 8.00 15.00 2.00 27.00 Neutral 659 IG01d Number of 4Cs Complaints received Monthly Financial Year 2021/2022 1368.00 89.00 60.00 139.00 288.00 136.00 136.00 107.00 379.00 125.00 155.00 98.00 378.00 113.00 73.00 137.00 323.00 Neutral 660 IG01d Number of 4Cs Complaints received Monthly Financial Year 2022/2023 1866.00 139.00 184.00 233.00 556.00 224.00 235.00 193.00 652.00 172.00 119.00 77.00 368.00 118.00 63.00 109.00 290.00 Neutral 661 IG01d Number of 4Cs Complaints received Monthly Financial Year 2023/2024 1310.00 102.00 150.00 227.00 479.00 169.00 122.00 78.00 369.00 49.00 51.00 63.00 163.00 117.00 299.00 Neutral 662 IG01d Number of 4Cs Complaints received Monthly Financial Year 2024/2025 1054.00 100.00 76.00 95.00 271.00 76.00 93.00 93.00 262.00 108.00 87.00 68.00 263.00 88.00 95.00 75.00 258.00 Neutral 663 IG01d Number of 4Cs Complaints received Monthly Financial Year 2025/2026 63.00 78.00 86.00 222.00 54.00 62.00 34.00 192.00 35.00 41.00 39.00 131.00 Neutral 664 IG01e Number of Compliments received Monthly Financial Year 2021/2022 239.00 16.00 10.00 22.00 48.00 25.00 19.00 15.00 59.00 29.00 22.00 15.00 66.00 10.00 11.00 45.00 66.00 Neutral 665 IG01e Number of Compliments received Monthly Financial Year 2022/2023 279.00 22.00 17.00 28.00 67.00 24.00 16.00 20.00 60.00 21.00 24.00 20.00 65.00 32.00 37.00 18.00 87.00 Neutral 666 IG01e Number of Compliments received Monthly Financial Year 2023/2024 256.00 23.00 36.00 25.00 84.00 26.00 14.00 15.00 55.00 13.00 29.00 12.00 54.00 25.00 63.00 Neutral 667 IG01e Number of Compliments received Monthly Financial Year 2024/2025 365.00 43.00 18.00 37.00 98.00 7.00 11.00 87.00 105.00 29.00 39.00 26.00 94.00 25.00 17.00 26.00 68.00 Neutral 668 IG01e Number of Compliments received Monthly Financial Year 2025/2026 65.00 29.00 6.00 101.00 2.00 12.00 28.00 85.00 40.00 24.00 29.00 100.00 Neutral 669 IG01f Number of Concerns received Monthly Financial Year 2021/2022 6.00 1.00 0.00 2.00 3.00 0.00 0.00 0.00 0.00 0.00 1.00 0.00 1.00 2.00 0.00 0.00 2.00 Neutral 670 IG01f Number of Concerns received Monthly Financial Year 2022/2023 3.00 1.00 0.00 0.00 1.00 0.00 0.00 1.00 1.00 1.00 0.00 0.00 1.00 0.00 0.00 0.00 0.00 Neutral 671 IG01f Number of Concerns received Monthly Financial Year 2023/2024 1.00 0.00 0.00 1.00 1.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 672 IG01f Number of Concerns received Monthly Financial Year 2024/2025 NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC Neutral 673 IG01i Number of EIR reviews received Monthly Financial Year 2021/2022 19.00 2.00 1.00 0.00 3.00 2.00 2.00 0.00 4.00 0.00 1.00 2.00 3.00 4.00 3.00 2.00 9.00 Neutral 674 IG01i Number of EIR reviews received Monthly Financial Year 2022/2023 19.00 1.00 2.00 4.00 7.00 1.00 0.00 0.00 1.00 1.00 3.00 1.00 5.00 3.00 2.00 1.00 6.00 Neutral 675 IG01i Number of EIR reviews received Monthly Financial Year 2023/2024 21.00 1.00 3.00 3.00 7.00 2.00 1.00 0.00 3.00 1.00 5.00 1.00 7.00 1.00 4.00 Neutral 676 IG01i Number of EIR reviews received Monthly Financial Year 2024/2025 28.00 3.00 3.00 1.00 7.00 1.00 2.00 1.00 4.00 0.00 6.00 1.00 7.00 3.00 6.00 1.00 10.00 Neutral 677 IG01i Number of EIR reviews received Monthly Financial Year 2025/2026 1.00 7.00 1.00 12.00 1.00 2.00 3.00 9.00 0.00 0.00 1.00 4.00 Neutral 678 IG01j Number of FOI reviews received Monthly Financial Year 2021/2022 30.00 8.00 3.00 1.00 12.00 1.00 3.00 6.00 10.00 0.00 1.00 3.00 4.00 1.00 1.00 2.00 4.00 Neutral 679 IG01j Number of FOI reviews received Monthly Financial Year 2022/2023 27.00 4.00 0.00 0.00 4.00 4.00 1.00 1.00 6.00 1.00 3.00 1.00 5.00 7.00 2.00 3.00 12.00 Neutral 680 IG01j Number of FOI reviews received Monthly Financial Year 2023/2024 47.00 4.00 3.00 4.00 11.00 6.00 1.00 3.00 10.00 5.00 6.00 0.00 11.00 5.00 15.00 Neutral 681 IG01j Number of FOI reviews received Monthly Financial Year 2024/2025 31.00 3.00 2.00 1.00 6.00 4.00 1.00 5.00 10.00 3.00 4.00 1.00 8.00 2.00 2.00 3.00 7.00 Neutral 682 IG01j Number of FOI reviews received Monthly Financial Year 2025/2026 1.00 0.00 3.00 5.00 3.00 1.00 3.00 11.00 0.00 1.00 2.00 9.00 Neutral 683 IG01l Number of ICO cases received Monthly Financial Year 2021/2022 22.00 3.00 2.00 4.00 9.00 3.00 1.00 2.00 6.00 1.00 2.00 3.00 6.00 0.00 1.00 0.00 1.00 Neutral 684 IG01l Number of ICO cases received Monthly Financial Year 2022/2023 8.00 1.00 1.00 1.00 3.00 0.00 1.00 1.00 2.00 0.00 1.00 1.00 2.00 1.00 0.00 0.00 1.00 Neutral 685 IG01l Number of ICO cases received Monthly Financial Year 2023/2024 8.00 1.00 2.00 0.00 3.00 1.00 2.00 0.00 3.00 0.00 0.00 2.00 2.00 0.00 0.00 Neutral 686 IG01l Number of ICO cases received Monthly Financial Year 2024/2025 7.00 1.00 1.00 0.00 2.00 0.00 3.00 1.00 4.00 0.00 0.00 0.00 0.00 0.00 1.00 0.00 1.00 Neutral 687 IG01l Number of ICO cases received Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.00 1.00 0.00 0.00 2.00 0.00 0.00 0.00 0.00 Neutral 688 IG01n Number of LGSCO cases received Monthly Financial Year 2021/2022 41.00 3.00 3.00 7.00 13.00 8.00 8.00 1.00 17.00 3.00 1.00 3.00 7.00 2.00 1.00 1.00 4.00 Neutral 689 IG01n Number of LGSCO cases received Monthly Financial Year 2022/2023 33.00 2.00 2.00 2.00 6.00 5.00 4.00 4.00 13.00 4.00 4.00 4.00 12.00 0.00 0.00 2.00 2.00 Neutral 690 IG01n Number of LGSCO cases received Monthly Financial Year 2023/2024 15.00 2.00 2.00 3.00 7.00 2.00 2.00 1.00 5.00 1.00 2.00 0.00 3.00 0.00 0.00 Neutral 691 IG01n Number of LGSCO cases received Monthly Financial Year 2024/2025 11.00 1.00 2.00 2.00 5.00 1.00 1.00 1.00 3.00 1.00 1.00 0.00 2.00 0.00 0.00 1.00 1.00 Neutral 692 IG01n Number of LGSCO cases received Monthly Financial Year 2025/2026 3.00 0.00 1.00 4.00 0.00 0.00 0.00 1.00 0.00 1.00 1.00 2.00 Neutral 693 IG01o Number of Requests for Information received Monthly Financial Year 2021/2022 347.00 28.00 30.00 24.00 82.00 25.00 23.00 18.00 66.00 28.00 46.00 31.00 105.00 30.00 31.00 33.00 94.00 Neutral 694 IG01o Number of Requests for Information received Monthly Financial Year 2022/2023 478.00 34.00 41.00 34.00 109.00 39.00 39.00 48.00 126.00 40.00 50.00 42.00 132.00 42.00 30.00 39.00 111.00 Neutral 695 IG01o Number of Requests for Information received Monthly Financial Year 2023/2024 378.00 35.00 26.00 42.00 103.00 30.00 26.00 30.00 86.00 31.00 31.00 15.00 77.00 29.00 112.00 Neutral 696 IG01o Number of Requests for Information received Monthly Financial Year 2024/2025 466.00 44.00 38.00 29.00 111.00 38.00 25.00 29.00 92.00 40.00 41.00 38.00 119.00 57.00 48.00 39.00 144.00 Neutral 697 IG01o Number of Requests for Information received Monthly Financial Year 2025/2026 39.00 48.00 44.00 131.00 63.00 32.00 57.00 152.00 61.00 52.00 53.00 166.00 Neutral 698 IG01p Number of Rights of Individuals requests received Monthly Financial Year 2021/2022 77.00 7.00 6.00 4.00 17.00 10.00 7.00 11.00 28.00 7.00 5.00 6.00 18.00 4.00 5.00 5.00 14.00 Neutral 699 IG01p Number of Rights of Individuals requests received Monthly Financial Year 2022/2023 48.00 2.00 6.00 3.00 11.00 4.00 3.00 7.00 14.00 1.00 4.00 7.00 12.00 1.00 5.00 5.00 11.00 Neutral 700 IG01p Number of Rights of Individuals requests received Monthly Financial Year 2023/2024 27.00 1.00 3.00 3.00 7.00 4.00 0.00 2.00 6.00 5.00 2.00 2.00 9.00 0.00 5.00 Neutral 701 IG01p Number of Rights of Individuals requests received Monthly Financial Year 2024/2025 27.00 2.00 2.00 2.00 6.00 6.00 1.00 2.00 9.00 3.00 2.00 0.00 5.00 2.00 1.00 4.00 7.00 Neutral 702 IG01p Number of Rights of Individuals requests received Monthly Financial Year 2025/2026 1.00 2.00 1.00 4.00 4.00 4.00 1.00 9.00 0.00 3.00 3.00 6.00 Neutral 703 IG01u Number of Housing Ombudsman cases received Monthly Financial Year 2021/2022 3.00 1.00 0.00 0.00 1.00 0.00 1.00 0.00 1.00 0.00 1.00 0.00 1.00 0.00 0.00 0.00 0.00 Neutral 704 IG01u Number of Housing Ombudsman cases received Monthly Financial Year 2022/2023 1.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1.00 0.00 0.00 1.00 0.00 0.00 0.00 0.00 Neutral 705 IG01u Number of Housing Ombudsman cases received Monthly Financial Year 2023/2024 7.00 0.00 1.00 0.00 1.00 1.00 2.00 1.00 4.00 0.00 0.00 1.00 1.00 1.00 1.00 Neutral 706 IG01u Number of Housing Ombudsman cases received Monthly Financial Year 2024/2025 2.00 0.00 1.00 1.00 2.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 707 IG01u Number of Housing Ombudsman cases received Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1.00 1.00 Neutral 708 IG02ia Number of EIR reviews responded to 'In Time' Monthly Financial Year 2021/2022 15.00 1.00 1.00 0.00 2.00 2.00 2.00 0.00 4.00 0.00 1.00 1.00 2.00 2.00 3.00 2.00 7.00 Neutral 709 IG02ia Number of EIR reviews responded to 'In Time' Monthly Financial Year 2022/2023 17.00 0.00 2.00 3.00 5.00 1.00 0.00 0.00 1.00 1.00 3.00 1.00 5.00 3.00 2.00 1.00 6.00 Neutral 710 IG02ia Number of EIR reviews responded to 'In Time' Monthly Financial Year 2023/2024 18.00 1.00 3.00 3.00 7.00 2.00 1.00 0.00 3.00 1.00 3.00 1.00 5.00 1.00 3.00 Neutral 711 IG02ia Number of EIR reviews responded to 'In Time' Monthly Financial Year 2024/2025 20.00 2.00 3.00 0.00 5.00 1.00 2.00 1.00 4.00 0.00 3.00 1.00 4.00 2.00 4.00 1.00 7.00 Neutral 712 IG02ia Number of EIR reviews responded to 'In Time' Monthly Financial Year 2025/2026 1.00 1.00 1.00 6.00 1.00 2.00 3.00 8.00 0.00 0.00 1.00 2.00 Neutral 713 IG02ja Number of FOI reviews responded to 'In Time' Monthly Financial Year 2021/2022 22.00 4.00 3.00 1.00 8.00 0.00 2.00 5.00 7.00 0.00 1.00 2.00 3.00 1.00 1.00 2.00 4.00 Neutral 714 IG02ja Number of FOI reviews responded to 'In Time' Monthly Financial Year 2022/2023 23.00 2.00 0.00 0.00 2.00 2.00 1.00 1.00 4.00 1.00 3.00 1.00 5.00 7.00 2.00 3.00 12.00 Neutral 715 IG02ja Number of FOI reviews responded to 'In Time' Monthly Financial Year 2023/2024 39.00 4.00 3.00 3.00 10.00 6.00 1.00 3.00 10.00 2.00 4.00 0.00 6.00 4.00 13.00 Neutral 716 IG02ja Number of FOI reviews responded to 'In Time' Monthly Financial Year 2024/2025 25.00 3.00 2.00 1.00 6.00 2.00 1.00 4.00 7.00 1.00 4.00 1.00 6.00 1.00 2.00 3.00 6.00 Neutral 717 IG02ja Number of FOI reviews responded to 'In Time' Monthly Financial Year 2025/2026 1.00 0.00 3.00 5.00 3.00 1.00 3.00 11.00 0.00 1.00 1.00 8.00 Neutral 718 IG02la Number of ICO cases responded to 'In Time' Monthly Financial Year 2021/2022 17.00 3.00 2.00 2.00 7.00 2.00 1.00 2.00 5.00 0.00 1.00 3.00 4.00 0.00 1.00 0.00 1.00 Neutral 719 IG02la Number of ICO cases responded to 'In Time' Monthly Financial Year 2022/2023 6.00 1.00 1.00 1.00 3.00 0.00 0.00 0.00 0.00 0.00 1.00 1.00 2.00 1.00 0.00 0.00 1.00 Neutral 720 IG02la Number of ICO cases responded to 'In Time' Monthly Financial Year 2023/2024 6.00 1.00 2.00 0.00 3.00 1.00 1.00 0.00 2.00 0.00 0.00 1.00 1.00 0.00 0.00 Neutral 721 IG02la Number of ICO cases responded to 'In Time' Monthly Financial Year 2024/2025 6.00 1.00 0.00 0.00 1.00 0.00 3.00 1.00 4.00 0.00 0.00 0.00 0.00 0.00 1.00 0.00 1.00 Neutral 722 IG02la Number of ICO cases responded to 'In Time' Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1.00 0.00 0.00 0.00 0.00 Neutral 723 IG02oa Number of Requests for Information responded to 'In Time' Monthly Financial Year 2021/2022 291.00 27.00 25.00 20.00 72.00 22.00 22.00 14.00 58.00 11.00 37.00 28.00 76.00 27.00 30.00 28.00 85.00 Neutral 724 IG02oa Number of Requests for Information responded to 'In Time' Monthly Financial Year 2022/2023 434.00 32.00 38.00 31.00 101.00 35.00 33.00 47.00 115.00 35.00 46.00 38.00 119.00 37.00 27.00 35.00 99.00 Neutral 725 IG02oa Number of Requests for Information responded to 'In Time' Monthly Financial Year 2023/2024 211.00 30.00 26.00 33.00 89.00 28.00 21.00 26.00 75.00 10.00 4.00 6.00 20.00 11.00 27.00 Neutral 726 IG02oa Number of Requests for Information responded to 'In Time' Monthly Financial Year 2024/2025 146.00 11.00 13.00 6.00 30.00 13.00 8.00 11.00 32.00 19.00 13.00 5.00 37.00 16.00 15.00 16.00 47.00 Neutral 727 IG02oa Number of Requests for Information responded to 'In Time' Monthly Financial Year 2025/2026 18.00 15.00 11.00 44.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1.00 Neutral 728 IG02pa Number of Rights of Individuals requests responded to 'In Time' Monthly Financial Year 2021/2022 50.00 4.00 5.00 2.00 11.00 6.00 5.00 5.00 16.00 4.00 5.00 5.00 14.00 2.00 3.00 4.00 9.00 Neutral 729 IG02pa Number of Rights of Individuals requests responded to 'In Time' Monthly Financial Year 2022/2023 33.00 2.00 4.00 3.00 9.00 3.00 3.00 5.00 11.00 0.00 1.00 5.00 6.00 0.00 3.00 4.00 7.00 Neutral 730 IG02pa Number of Rights of Individuals requests responded to 'In Time' Monthly Financial Year 2023/2024 8.00 0.00 2.00 0.00 2.00 4.00 0.00 2.00 6.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 731 IG02pa Number of Rights of Individuals requests responded to 'In Time' Monthly Financial Year 2024/2025 2.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1.00 1.00 0.00 2.00 Neutral 732 IG02pa Number of Rights of Individuals requests responded to 'In Time' Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 733 IG03la Number of ICO cases: Not Upheld Monthly Financial Year 2021/2022 2.00 0.00 0.00 0.00 0.00 1.00 0.00 1.00 2.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 734 IG03la Number of ICO cases: Not Upheld Monthly Financial Year 2022/2023 1.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1.00 1.00 0.00 0.00 0.00 0.00 Neutral 735 IG03la Number of ICO cases: Not Upheld Monthly Financial Year 2023/2024 1.00 1.00 0.00 0.00 1.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 736 IG03la Number of ICO cases: Not Upheld Monthly Financial Year 2024/2025 1.00 0.00 0.00 0.00 0.00 0.00 1.00 0.00 1.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 737 IG03la Number of ICO cases: Not Upheld Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 738 IG03lb Number of ICO cases: Partly Upheld Monthly Financial Year 2021/2022 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 739 IG03lb Number of ICO cases: Partly Upheld Monthly Financial Year 2022/2023 1.00 1.00 0.00 0.00 1.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 740 IG03lb Number of ICO cases: Partly Upheld Monthly Financial Year 2023/2024 1.00 0.00 0.00 0.00 0.00 0.00 1.00 0.00 1.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 741 IG03lb Number of ICO cases: Partly Upheld Monthly Financial Year 2024/2025 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 742 IG03lb Number of ICO cases: Partly Upheld Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 743 IG03lc Number of ICO cases: Not Pursued Monthly Financial Year 2021/2022 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 744 IG03lc Number of ICO cases: Not Pursued Monthly Financial Year 2022/2023 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 745 IG03lc Number of ICO cases: Not Pursued Monthly Financial Year 2023/2024 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 746 IG03lc Number of ICO cases: Not Pursued Monthly Financial Year 2024/2025 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 747 IG03lc Number of ICO cases: Not Pursued Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 748 IG03ld Number of ICO cases: Upheld Monthly Financial Year 2021/2022 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 749 IG03ld Number of ICO cases: Upheld Monthly Financial Year 2022/2023 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 750 IG03ld Number of ICO cases: Upheld Monthly Financial Year 2023/2024 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 751 IG03ld Number of ICO cases: Upheld Monthly Financial Year 2024/2025 2.00 1.00 0.00 0.00 1.00 0.00 1.00 0.00 1.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 752 IG03ld Number of ICO cases: Upheld Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 753 IG03le Number of ICO cases: Not Proven Monthly Financial Year 2021/2022 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 754 IG03le Number of ICO cases: Not Proven Monthly Financial Year 2022/2023 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 755 IG03le Number of ICO cases: Not Proven Monthly Financial Year 2023/2024 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 756 IG03le Number of ICO cases: Not Proven Monthly Financial Year 2024/2025 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 757 IG03le Number of ICO cases: Not Proven Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 758 IG08aa Number of Adult Complaints assessed at Green Monthly Financial Year 2021/2022 32.00 3.00 3.00 5.00 11.00 2.00 3.00 2.00 7.00 2.00 1.00 1.00 4.00 3.00 6.00 1.00 10.00 Neutral 759 IG08aa Number of Adult Complaints assessed at Green Monthly Financial Year 2022/2023 23.00 0.00 2.00 5.00 7.00 2.00 3.00 2.00 7.00 2.00 2.00 2.00 6.00 1.00 1.00 1.00 3.00 Neutral 760 IG08aa Number of Adult Complaints assessed at Green Monthly Financial Year 2023/2024 26.00 3.00 2.00 2.00 7.00 1.00 1.00 0.00 2.00 5.00 3.00 3.00 11.00 2.00 6.00 Neutral 761 IG08aa Number of Adult Complaints assessed at Green Monthly Financial Year 2024/2025 15.00 0.00 1.00 0.00 1.00 0.00 0.00 0.00 0.00 3.00 1.00 0.00 4.00 3.00 3.00 4.00 10.00 Neutral 762 IG08aa Number of Adult Complaints assessed at Green Monthly Financial Year 2025/2026 2.00 1.00 3.00 6.00 3.00 1.00 2.00 8.00 3.00 2.00 5.00 11.00 Neutral 763 IG10ba Number of Child Complaints assessed at Grade 1 Monthly Financial Year 2021/2022 31.00 3.00 3.00 3.00 9.00 4.00 2.00 3.00 9.00 2.00 4.00 0.00 6.00 2.00 2.00 3.00 7.00 Neutral 764 IG10ba Number of Child Complaints assessed at Grade 1 Monthly Financial Year 2022/2023 37.00 2.00 2.00 5.00 9.00 4.00 2.00 1.00 7.00 4.00 4.00 3.00 11.00 3.00 1.00 6.00 10.00 Neutral 765 IG10ba Number of Child Complaints assessed at Grade 1 Monthly Financial Year 2023/2024 28.00 2.00 4.00 4.00 10.00 0.00 1.00 4.00 5.00 1.00 2.00 3.00 6.00 0.00 4.00 3.00 7.00 Neutral 766 IG10ba Number of Child Complaints assessed at Grade 1 Monthly Financial Year 2024/2025 16.00 0.00 4.00 1.00 5.00 1.00 1.00 1.00 3.00 1.00 1.00 1.00 3.00 3.00 1.00 1.00 5.00 Neutral 767 IG10ba Number of Child Complaints assessed at Grade 1 Monthly Financial Year 2025/2026 1.00 5.00 1.00 7.00 0.00 1.00 3.00 5.00 2.00 3.00 4.00 12.00 Neutral 768 IG14aa % of Adult Complaints responded to 'In Time' Monthly Financial Year 2021/2022 63.16 66.67 33.33 20.00 36.36 50.00 100.00 50.00 71.43 100.00 50.00 100.00 83.33 60.00 66.67 100.00 71.43 Neutral 769 IG14aa % of Adult Complaints responded to 'In Time' Monthly Financial Year 2022/2023 55.88 0.00 100.00 66.67 75.00 100.00 66.67 60.00 70.00 33.33 33.33 40.00 36.36 33.33 50.00 0.00 40.00 Neutral 770 IG14aa % of Adult Complaints responded to 'In Time' Monthly Financial Year 2023/2024 53.85 33.33 0.00 66.67 37.50 100.00 0.00 0.00 20.00 50.00 100.00 100.00 87.50 100.00 33.33 0.00 60.00 Neutral 771 IG14aa % of Adult Complaints responded to 'In Time' Monthly Financial Year 2024/2025 33.33 NR 0.00 NR 0.00 0.00 NR NR 0.00 50.00 0.00 NR 33.33 50.00 100.00 0.00 50.00 Neutral 772 IG14aa % of Adult Complaints responded to 'In Time' Monthly Financial Year 2025/2026 0.00 0.00 0.00 0.00 NR NR NR 100.00 NR NR 0.00 14.29 Neutral 773 IG14ba % of Child Complaints responded to 'In Time' Monthly Financial Year 2021/2022 41.18 50.00 33.33 0.00 27.27 50.00 75.00 75.00 66.67 33.33 50.00 0.00 37.50 0.00 0.00 0.00 0.00 Neutral 774 IG14ba % of Child Complaints responded to 'In Time' Monthly Financial Year 2022/2023 72.09 33.33 33.33 66.67 50.00 40.00 100.00 100.00 66.67 66.67 100.00 100.00 85.71 100.00 100.00 80.00 87.50 Neutral 775 IG14ba % of Child Complaints responded to 'In Time' Monthly Financial Year 2023/2024 66.67 100.00 75.00 50.00 70.00 0.00 100.00 80.00 83.33 0.00 100.00 50.00 66.67 0.00 0.00 0.00 0.00 Neutral 776 IG14ba % of Child Complaints responded to 'In Time' Monthly Financial Year 2024/2025 36.36 NR 50.00 0.00 33.33 0.00 0.00 NR 0.00 100.00 0.00 100.00 66.67 0.00 NR 100.00 50.00 Neutral 777 IG14ba % of Child Complaints responded to 'In Time' Monthly Financial Year 2025/2026 100.00 50.00 0.00 50.00 NR NR 100.00 66.67 100.00 0.00 50.00 33.33 Neutral 778 IG14ca % of Comments responded to 'In Time' Monthly Financial Year 2021/2022 74.55 72.73 82.00 72.80 75.83 74.13 78.57 78.95 76.66 70.00 69.23 69.44 69.57 74.42 71.23 68.85 71.19 Neutral 779 IG14ca % of Comments responded to 'In Time' Monthly Financial Year 2022/2023 73.26 67.86 74.07 52.78 66.44 71.01 67.27 75.00 71.35 72.37 77.19 83.33 76.33 78.33 71.43 84.91 78.71 Neutral 780 IG14ca % of Comments responded to 'In Time' Monthly Financial Year 2023/2024 78.24 68.25 71.43 75.00 71.83 97.06 96.00 78.95 91.60 100.00 100.00 50.00 85.71 28.57 60.00 0.00 41.67 Neutral 781 IG14ca % of Comments responded to 'In Time' Monthly Financial Year 2024/2025 69.05 NR 100.00 NR 100.00 NR NR 25.00 25.00 85.71 NR 66.67 78.26 80.00 50.00 100.00 80.00 Neutral 782 IG14ca % of Comments responded to 'In Time' Monthly Financial Year 2025/2026 NR NR NR NR NR NR NR NR NR NR NR NR Neutral 783 IG14da % of 4Cs Complaints responded to 'In Time' Monthly Financial Year 2020/2021 NC Up is Good 784 IG14da % of 4Cs Complaints responded to 'In Time' Monthly Financial Year 2021/2022 84.15 45.45 46.55 66.17 55.56 78.57 86.36 94.79 85.88 92.04 97.22 98.92 96.00 96.19 97.06 100.00 97.51 Up is Good 785 IG14da % of 4Cs Complaints responded to 'In Time' Monthly Financial Year 2022/2023 94.56 86.26 96.39 97.76 94.42 94.26 95.85 96.00 95.34 91.88 96.23 90.54 92.94 91.43 96.30 100.00 95.24 Up is Good 786 IG14da % of 4Cs Complaints responded to 'In Time' Monthly Financial Year 2023/2024 85.54 91.21 86.78 89.05 88.86 89.66 88.99 85.51 88.54 79.41 70.59 85.11 79.13 79.45 75.00 76.79 77.20 Up is Good 787 IG14da % of 4Cs Complaints responded to 'In Time' Monthly Financial Year 2024/2025 70.11 44.71 39.06 59.04 48.28 56.72 71.59 83.33 71.55 89.22 87.21 62.50 81.75 72.73 78.48 85.25 78.34 Up is Good 788 IG14da % of 4Cs Complaints responded to 'In Time' Monthly Financial Year 2025/2026 76.92 83.33 90.63 81.95 76.19 81.25 75.00 44.83 85.71 66.67 83.33 64.62 Up is Good 789 IG14ea % of Compliments responded to 'In Time' Monthly Financial Year 2021/2022 99.56 100.00 100.00 95.45 97.92 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 Neutral 790 IG14ea % of Compliments responded to 'In Time' Monthly Financial Year 2022/2023 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 Neutral 791 IG14ea % of Compliments responded to 'In Time' Monthly Financial Year 2023/2024 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 0.00 100.00 0.00 100.00 0.00 0.00 0.00 0.00 Neutral 792 IG14fa % of Concerns responded to 'In Time' Monthly Financial Year 2021/2022 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 793 IG14fa % of Concerns responded to 'In Time' Monthly Financial Year 2022/2023 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 794 IG14fa % of Concerns responded to 'In Time' Monthly Financial Year 2023/2024 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 795 IG14ia % of EIR reviews responded to 'In Time' Monthly Financial Year 2021/2022 83.33 50.00 100.00 0.00 66.67 100.00 100.00 0.00 100.00 0.00 100.00 50.00 66.67 66.67 100.00 100.00 87.50 Neutral 796 IG14ia % of EIR reviews responded to 'In Time' Monthly Financial Year 2022/2023 94.44 0.00 100.00 100.00 83.33 100.00 0.00 0.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 Neutral 797 IG14ia % of EIR reviews responded to 'In Time' Monthly Financial Year 2023/2024 100.00 100.00 100.00 100.00 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 0.00 100.00 Neutral 798 IG14ia % of EIR reviews responded to 'In Time' Monthly Financial Year 2024/2025 83.33 66.67 100.00 NR 83.33 100.00 100.00 100.00 100.00 NR 60.00 100.00 66.67 66.67 100.00 100.00 87.50 Neutral 799 IG14ia % of EIR reviews responded to 'In Time' Monthly Financial Year 2025/2026 100.00 100.00 100.00 100.00 100.00 100.00 100.00 88.89 NR NR 100.00 100.00 Neutral 800 IG14ja % of FOI reviews responded to 'In Time' Monthly Financial Year 2021/2022 78.57 50.00 100.00 100.00 66.67 0.00 66.67 83.33 77.78 0.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 Neutral 801 IG14ja % of FOI reviews responded to 'In Time' Monthly Financial Year 2022/2023 92.00 50.00 0.00 0.00 50.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 Neutral 802 IG14ja % of FOI reviews responded to 'In Time' Monthly Financial Year 2023/2024 95.24 100.00 100.00 75.00 90.91 100.00 100.00 100.00 100.00 66.67 100.00 0.00 85.71 100.00 100.00 100.00 100.00 Neutral 803 IG14ja % of FOI reviews responded to 'In Time' Monthly Financial Year 2024/2025 92.59 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 50.00 100.00 100.00 85.71 50.00 100.00 100.00 85.71 Neutral 804 IG14ja % of FOI reviews responded to 'In Time' Monthly Financial Year 2025/2026 100.00 NR 100.00 100.00 100.00 100.00 100.00 100.00 NR 100.00 100.00 100.00 Neutral 805 IG14la % of ICO cases responded to 'In Time' Monthly Financial Year 2021/2022 94.44 100.00 100.00 100.00 100.00 66.67 100.00 100.00 83.33 0.00 100.00 100.00 100.00 0.00 100.00 0.00 100.00 Neutral 806 IG14la % of ICO cases responded to 'In Time' Monthly Financial Year 2022/2023 75.00 100.00 100.00 100.00 100.00 0.00 0.00 0.00 0.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 100.00 Neutral 807 IG14la % of ICO cases responded to 'In Time' Monthly Financial Year 2023/2024 85.71 100.00 100.00 0.00 100.00 100.00 50.00 0.00 66.67 0.00 0.00 100.00 100.00 0.00 0.00 0.00 0.00 Neutral 808 IG14la % of ICO cases responded to 'In Time' Monthly Financial Year 2024/2025 85.71 100.00 0.00 NR 50.00 NR 100.00 100.00 100.00 NR NR NR NR NR 100.00 N 100.00 Neutral 809 IG14la % of ICO cases responded to 'In Time' Monthly Financial Year 2025/2026 NR NR NR NR NR NR NR 100.00 NR NR NR NR Neutral 810 IG14na % of LGSCO cases responded to 'In Time' Monthly Financial Year 2021/2022 76.92 100.00 66.67 75.00 77.78 100.00 50.00 100.00 70.00 50.00 0.00 100.00 75.00 100.00 100.00 0.00 100.00 Neutral 811 IG14na % of LGSCO cases responded to 'In Time' Monthly Financial Year 2022/2023 81.48 50.00 100.00 100.00 83.33 60.00 100.00 66.67 72.73 75.00 100.00 100.00 90.00 0.00 0.00 0.00 0.00 Neutral 812 IG14na % of LGSCO cases responded to 'In Time' Monthly Financial Year 2023/2024 66.67 0.00 100.00 100.00 60.00 100.00 50.00 100.00 75.00 100.00 50.00 0.00 66.67 0.00 0.00 0.00 0.00 Neutral 813 IG14na % of LGSCO cases responded to 'In Time' Monthly Financial Year 2024/2025 50.00 100.00 100.00 0.00 66.67 0.00 0.00 100.00 33.33 0.00 100.00 0.00 50.00 NR NR NR NR Neutral 814 IG14na % of LGSCO cases responded to 'In Time' Monthly Financial Year 2025/2026 100.00 NR NR 100.00 NR NR NR 100.00 NR 100.00 100.00 100.00 Neutral 815 IG14oa % of Requests for Information responded to 'In Time' Monthly Financial Year 2021/2022 98.98 96.43 100.00 95.24 97.30 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 96.43 100.00 100.00 98.84 Neutral 816 IG14oa % of Requests for Information responded to 'In Time' Monthly Financial Year 2022/2023 99.31 100.00 100.00 100.00 100.00 94.59 100.00 100.00 98.29 100.00 100.00 100.00 100.00 100.00 96.43 100.00 99.00 Neutral 817 IG14oa % of Requests for Information responded to 'In Time' Monthly Financial Year 2023/2024 96.79 96.77 100.00 100.00 98.89 100.00 91.30 96.30 96.15 90.91 66.67 100.00 86.96 100.00 100.00 100.00 100.00 Neutral 818 IG14oa % of Requests for Information responded to 'In Time' Monthly Financial Year 2024/2025 97.33 84.62 86.67 100.00 88.24 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 Neutral 819 IG14oa % of Requests for Information responded to 'In Time' Monthly Financial Year 2025/2026 100.00 93.75 100.00 97.78 NR NR NR NR NR NR NR 100.00 Neutral 820 IG14pa % of Rights of Individuals responded to 'In Time' Monthly Financial Year 2021/2022 76.92 57.14 100.00 100.00 78.57 75.00 83.33 55.56 69.57 66.67 100.00 100.00 87.50 50.00 75.00 100.00 75.00 Neutral 821 IG14pa % of Rights of Individuals responded to 'In Time' Monthly Financial Year 2022/2023 76.74 100.00 80.00 100.00 90.00 75.00 100.00 83.33 84.62 0.00 25.00 71.43 54.55 0.00 75.00 100.00 77.78 Neutral 822 IG14pa % of Rights of Individuals responded to 'In Time' Monthly Financial Year 2023/2024 72.73 0.00 100.00 0.00 40.00 100.00 0.00 100.00 100.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 823 IG14pa % of Rights of Individuals responded to 'In Time' Monthly Financial Year 2024/2025 66.67 NR NR NR NR NR NR NR NR 0.00 NR NR 0.00 100.00 100.00 NR 100.00 Neutral 824 IG14pa % of Rights of Individuals responded to 'In Time' Monthly Financial Year 2025/2026 NR NR NR NR NR NR NR NR NR NR NR NR Neutral 825 IG14ua % of Housing Ombudsman cases responded to 'In Time' Monthly Financial Year 2021/2022 100.00 100.00 0.00 0.00 100.00 0.00 0.00 0.00 0.00 0.00 100.00 0.00 100.00 0.00 0.00 0.00 0.00 Neutral 826 IG14ua % of Housing Ombudsman cases responded to 'In Time' Monthly Financial Year 2022/2023 100.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 100.00 0.00 0.00 100.00 0.00 0.00 0.00 0.00 Neutral 827 IG14ua % of Housing Ombudsman cases responded to 'In Time' Monthly Financial Year 2023/2024 50.00 0.00 100.00 0.00 100.00 0.00 0.00 0.00 0.00 0.00 0.00 100.00 100.00 100.00 0.00 0.00 100.00 Neutral 828 IG14ua % of Housing Ombudsman cases responded to 'In Time' Monthly Financial Year 2024/2025 0.00 NR 0.00 0.00 0.00 NR NR NR NR NR NR NR NR NR NR NR NR Neutral 829 IG14ua % of Housing Ombudsman cases responded to 'In Time' Monthly Financial Year 2025/2026 NR NR NR NR NR NR NR NR NR NR 0.00 0.00 Neutral 830 IG18ad % of Adult Complaints: Upheld in Full Monthly Financial Year 2021/2022 19.44 0.00 33.33 20.00 20.00 0.00 33.33 50.00 33.33 50.00 0.00 0.00 16.67 20.00 0.00 33.33 14.29 Neutral 831 IG18ad % of Adult Complaints: Upheld in Full Monthly Financial Year 2022/2023 25.00 0.00 50.00 50.00 50.00 0.00 0.00 0.00 0.00 33.33 0.00 50.00 28.57 33.33 0.00 0.00 20.00 Neutral 832 IG18ad % of Adult Complaints: Upheld in Full Monthly Financial Year 2023/2024 21.74 50.00 0.00 0.00 16.67 0.00 0.00 0.00 0.00 33.33 0.00 33.33 22.22 50.00 50.00 0.00 50.00 Neutral 833 IG18ad % of Adult Complaints: Upheld in Full Monthly Financial Year 2024/2025 40.00 NR 100.00 NR 100.00 50.00 100.00 0.00 40.00 40.00 0.00 NR 28.57 0.00 100.00 33.33 42.86 Neutral 834 IG18ad % of Adult Complaints: Upheld in Full Monthly Financial Year 2025/2026 0.00 100.00 100.00 60.00 100.00 0.00 NR 66.67 NR NR 0.00 12.50 Neutral 835 IG18bd % of Child Complaints: Upheld in Full Monthly Financial Year 2021/2022 12.50 66.67 0.00 33.33 37.50 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Neutral 836 IG18bd % of Child Complaints: Upheld in Full Monthly Financial Year 2022/2023 16.67 0.00 0.00 33.33 16.67 25.00 0.00 50.00 25.00 0.00 25.00 0.00 7.14 50.00 0.00 20.00 25.00 Neutral 837 IG18bd % of Child Complaints: Upheld in Full Monthly Financial Year 2023/2024 22.73 50.00 0.00 25.00 20.00 0.00 0.00 16.67 14.29 0.00 0.00 0.00 0.00 0.00 33.33 100.00 50.00 Neutral 838 IG18bd % of Child Complaints: Upheld in Full Monthly Financial Year 2024/2025 21.05 0.00 0.00 0.00 0.00 NR 50.00 50.00 50.00 NR 0.00 0.00 0.00 33.33 100.00 0.00 40.00 Neutral 839 IG18bd % of Child Complaints: Upheld in Full Monthly Financial Year 2025/2026 0.00 0.00 NR 0.00 NR NR 0.00 0.00 0.00 0.00 50.00 28.57 Neutral 840 IG22a % of Grade 1 4Cs Complaints responded to 'In Time' Monthly Financial Year 2016/2017 75.40 75.40 Up is Good 841 IG22a % of Grade 1 4Cs Complaints responded to 'In Time' Monthly Financial Year 2017/2018 58.76 73.20 60.97 65.60 52.50 Up is Good 842 IG22a % of Grade 1 4Cs Complaints responded to 'In Time' Monthly Financial Year 2018/2019 56.90 39.60 49.44 50.10 56.90 Up is Good 843 IG22a % of Grade 1 4Cs Complaints responded to 'In Time' Monthly Financial Year 2019/2020 78.95 56.10 77.00 80.36 78.95 Up is Good 844 IG22a % of Grade 1 4Cs Complaints responded to 'In Time' Monthly Financial Year 2020/2021 94.00 68.65 88.48 80.79 94.00 Up is Good 845 IG22a % of Grade 1 4Cs Complaints responded to 'In Time' Monthly Financial Year 2021/2022 80.71 50.00 53.85 47.37 50.00 57.69 84.09 96.30 80.41 87.88 98.21 97.87 95.59 96.15 97.06 100.00 97.41 Up is Good 846 IG22a % of Grade 1 4Cs Complaints responded to 'In Time' Monthly Financial Year 2022/2023 86.15 73.17 96.83 91.67 89.02 81.82 80.43 85.71 82.73 77.36 94.59 80.00 83.48 83.02 90.91 100.00 89.22 Up is Good 847 IG22a % of Grade 1 4Cs Complaints responded to 'In Time' Monthly Financial Year 2023/2024 66.32 76.00 80.77 52.00 69.74 65.00 62.07 58.82 62.12 66.67 42.86 83.33 66.00 71.43 62.50 66.67 66.67 Up is Good 848 IG22a % of Grade 1 4Cs Complaints responded to 'In Time' Monthly Financial Year 2024/2025 70.64 41.86 35.56 64.86 46.40 56.67 68.42 82.46 71.53 87.50 86.15 56.41 79.76 72.22 77.27 85.71 78.41 Up is Good 849 IG22a % of Grade 1 4Cs Complaints responded to 'In Time' Monthly Financial Year 2025/2026 76.19 83.33 88.24 81.05 78.57 66.67 100.00 35.29 85.71 50.00 81.82 66.10 Up is Good 850 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2011/2012 97.89 Up is Good 851 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2012/2013 97.94 Up is Good 852 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2013/2014 97.58 Up is Good 853 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2014/2015 97.55 10.94 20.47 29.51 29.51 38.67 47.66 56.69 56.69 65.93 75.70 85.39 85.39 94.53 96.29 97.55 97.55 Up is Good 854 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2015/2016 97.50 11.01 20.66 29.81 29.81 38.90 47.77 56.82 56.82 66.00 76.00 85.11 85.11 94.40 96.20 97.50 97.50 Up is Good 855 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2016/2017 97.57 11.02 20.65 29.70 29.70 38.69 47.87 56.81 56.81 66.02 75.88 85.07 85.07 94.19 95.86 97.57 97.57 Up is Good 856 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2017/2018 97.33 10.82 20.52 29.55 29.55 38.52 47.36 56.07 56.07 65.15 74.72 84.08 84.08 93.58 95.58 97.33 97.33 Up is Good 857 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2018/2019 97.58 10.81 20.33 29.17 29.17 38.17 47.01 55.60 55.60 64.88 74.52 83.85 83.85 93.55 95.69 97.58 97.58 Up is Good 858 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2019/2020 97.46 10.81 20.29 29.05 29.05 38.06 46.87 55.80 55.80 65.27 74.92 84.20 84.20 93.19 95.46 97.46 97.46 Up is Good 859 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2020/2021 96.44 10.35 19.60 28.22 28.22 37.01 45.88 54.46 54.46 63.41 72.90 82.29 82.29 91.58 94.13 96.44 96.44 Up is Good 860 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2021/2022 96.58 10.51 19.85 28.49 28.49 37.16 45.88 54.35 54.35 63.29 72.68 81.74 81.74 90.84 94.06 96.58 96.58 Up is Good 861 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2022/2023 96.84 10.51 19.98 28.59 28.59 37.47 46.10 54.75 54.75 63.58 72.76 81.61 81.61 90.76 94.01 96.84 96.84 Up is Good 862 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2023/2024 97.14 10.47 20.22 28.95 28.95 37.46 45.87 54.18 54.18 63.01 72.35 81.29 81.29 90.92 94.31 97.14 97.14 Up is Good 863 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2024/2025 97.20 10.36 19.56 28.53 28.53 37.18 45.40 53.92 53.92 62.78 72.21 81.45 81.45 90.77 94.03 97.20 97.20 Up is Good 864 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2025/2026 10.32 19.42 28.70 28.70 37.25 45.43 54.05 54.05 63.08 72.53 81.81 81.81 Up is Good 865 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2011/2012 79.84 Up is Good 866 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2012/2013 82.85 Up is Good 867 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2013/2014 87.21 Up is Good 868 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2014/2015 90.27 10.15 19.00 27.65 27.65 36.33 44.84 53.47 53.47 62.16 71.02 79.75 79.75 88.12 89.57 90.27 90.27 Up is Good 869 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2015/2016 91.76 9.39 18.47 27.43 27.43 37.28 45.77 54.68 54.68 63.36 72.41 81.20 81.20 89.73 91.24 91.76 91.76 Up is Good 870 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2016/2017 95.80 11.04 20.49 29.38 29.38 38.40 47.57 56.62 56.62 65.73 75.06 84.20 84.20 93.11 94.79 95.80 95.80 Up is Good 871 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2017/2018 100.36 11.14 21.18 30.74 30.74 40.18 49.53 58.88 58.88 68.40 78.24 87.68 87.68 96.99 98.96 100.36 100.36 Up is Good 872 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2018/2019 105.38 11.67 22.03 31.90 31.90 41.78 51.65 61.37 61.37 71.32 81.45 91.40 91.40 101.06 103.35 105.38 105.38 Up is Good 873 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2019/2020 110.38 11.09 21.92 32.16 32.16 43.62 53.89 64.14 64.14 74.51 85.03 95.47 95.47 105.54 108.06 110.38 110.38 Up is Good 874 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2020/2021 112.82 12.23 23.17 33.69 33.69 43.98 54.60 65.05 65.05 75.64 86.56 97.12 97.12 107.40 110.10 112.82 112.82 Up is Good 875 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2021/2022 119.64 13.06 24.60 35.67 35.67 46.77 57.91 68.95 68.95 80.00 91.54 102.65 102.65 113.49 116.64 119.64 119.64 Up is Good 876 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2022/2023 125.61 14.15 26.43 37.93 37.93 49.10 60.51 72.95 72.95 84.41 96.05 107.37 107.37 118.70 122.28 125.61 125.61 Up is Good 877 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2023/2024 131.89 14.30 27.61 39.82 39.82 51.73 63.47 75.38 75.38 87.47 99.91 111.80 111.80 123.93 128.13 131.89 131.89 Up is Good 878 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2024/2025 140.20 14.92 28.44 41.63 41.63 54.48 67.09 79.75 79.75 92.49 105.60 118.34 118.34 131.08 135.62 140.20 140.20 Up is Good 879 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2025/2026 16.06 30.41 44.93 44.93 58.51 72.03 85.62 85.62 99.18 113.05 126.96 126.96 Up is Good 880 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2011/2012 98.07 Up is Good 881 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2012/2013 98.02 Up is Good 882 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2013/2014 98.01 Up is Good 883 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2014/2015 98.20 11.03 20.42 29.58 29.58 37.96 45.79 56.70 56.70 65.22 74.14 82.84 82.84 91.07 95.01 98.20 98.20 Up is Good 884 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2015/2016 98.40 11.20 22.41 32.27 32.27 40.98 49.07 58.02 58.02 68.00 75.00 82.99 82.99 91.10 95.40 98.40 98.40 Up is Good 885 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2016/2017 99.04 11.28 20.55 29.50 29.50 39.54 47.95 57.98 57.98 66.50 74.87 83.30 83.30 91.11 95.01 99.04 99.04 Up is Good 886 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2017/2018 98.89 11.93 21.94 32.02 32.02 40.79 49.40 57.90 57.90 66.24 75.42 83.67 83.67 91.50 94.05 98.89 98.89 Up is Good 887 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2018/2019 98.69 10.25 19.89 30.41 30.41 40.42 49.30 58.36 58.36 66.73 74.65 83.01 83.01 90.97 95.21 98.69 98.69 Up is Good 888 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2019/2020 97.75 10.68 21.43 31.26 31.26 39.55 49.16 57.49 57.49 65.43 73.50 82.01 82.01 90.03 94.34 97.75 97.75 Up is Good 889 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2020/2021 89.96 3.24 17.09 23.70 23.70 33.17 43.88 51.57 51.57 60.83 68.98 76.96 76.96 83.52 86.48 89.96 89.96 Up is Good 890 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2021/2022 96.38 10.17 20.09 17.15 17.15 24.62 35.81 47.58 47.58 57.09 68.19 78.33 78.33 86.78 92.88 96.38 96.38 Up is Good 891 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2022/2023 98.02 9.47 22.45 31.38 31.38 43.90 51.73 60.41 60.41 67.35 75.43 82.55 82.55 89.72 94.17 98.02 98.02 Up is Good 892 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2023/2024 98.11 11.31 20.94 31.19 31.19 39.07 49.55 58.27 58.27 67.08 74.97 83.18 83.18 90.07 94.08 98.11 98.11 Up is Good 893 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2024/2025 97.94 11.50 20.37 30.98 30.98 40.88 48.30 56.36 56.36 64.72 72.86 82.51 82.51 89.85 94.29 97.94 97.94 Up is Good 894 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2025/2026 11.69 21.16 33.00 33.00 43.20 52.67 58.94 58.94 66.94 74.95 83.17 83.17 Up is Good 895 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2011/2012 21.43 Up is Good 896 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2012/2013 23.03 Up is Good 897 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2013/2014 47.27 Up is Good 898 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2014/2015 33.09 8.68 12.04 9.24 9.24 16.46 19.63 17.52 17.52 20.22 23.69 27.11 22.56 26.50 32.51 33.09 33.09 Up is Good 899 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2015/2016 30.50 -2.36 1.44 6.46 6.46 15.99 18.06 20.59 20.59 19.00 25.00 28.14 28.14 29.20 30.60 30.50 30.50 Up is Good 900 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2016/2017 42.09 19.16 25.62 28.80 28.80 33.04 37.83 39.18 39.18 40.17 40.13 41.40 41.40 42.09 41.92 42.09 42.09 Up is Good 901 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2017/2018 43.38 6.16 8.79 23.80 23.80 30.86 32.34 27.32 27.32 27.81 31.28 32.98 32.98 44.01 44.00 43.38 43.38 Up is Good 902 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2018/2019 43.92 7.86 25.23 29.53 29.53 32.39 38.07 38.97 38.97 41.56 43.15 45.80 45.80 43.39 42.21 43.92 43.92 Up is Good 903 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2019/2020 43.09 15.76 20.44 18.44 18.44 11.49 29.82 31.99 31.99 34.15 36.29 35.95 35.95 40.83 40.05 43.09 43.09 Up is Good 904 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2020/2021 18.39 2.10 2.97 1.66 1.66 0.40 1.77 5.73 5.73 3.51 13.85 16.81 16.81 18.19 18.39 18.39 18.39 Up is Good 905 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2021/2022 38.23 9.96 14.76 18.77 18.77 22.99 25.51 27.71 27.71 30.33 32.84 35.23 35.23 36.91 38.23 38.23 38.23 Up is Good 906 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2022/2023 51.61 8.57 11.52 14.90 14.90 21.08 21.32 23.70 23.70 33.17 41.11 43.45 43.45 49.37 51.61 51.61 51.61 Up is Good 907 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2023/2024 43.44 8.57 9.44 10.10 10.10 12.03 7.74 14.12 14.12 16.17 11.50 31.12 31.12 30.88 32.39 43.44 43.44 Up is Good 908 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2024/2025 34.45 6.99 12.92 6.42 6.42 11.56 17.76 17.70 17.70 19.40 25.11 23.16 23.16 27.53 32.34 34.45 34.45 Up is Good 909 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2025/2026 7.70 10.64 16.12 16.12 9.93 15.25 14.23 14.23 14.61 20.53 23.63 23.63 Up is Good 910 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2011/2012 41.41 Up is Good 911 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2012/2013 35.29 Up is Good 912 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2013/2014 38.34 Up is Good 913 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2014/2015 33.78 5.99 10.24 13.93 10.05 17.37 20.21 22.40 15.02 25.05 25.39 24.68 18.36 31.02 32.88 33.78 33.78 Up is Good 914 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2015/2016 32.30 5.04 8.59 12.47 12.47 15.58 18.27 20.49 20.49 23.00 24.00 26.58 26.58 28.50 28.30 32.30 32.30 Up is Good 915 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2016/2017 34.20 5.72 10.12 13.30 13.30 17.11 19.58 21.95 21.95 24.67 26.54 27.07 27.07 29.55 31.32 34.20 34.20 Up is Good 916 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2017/2018 34.06 6.18 10.71 15.26 15.26 18.72 21.33 23.39 23.39 26.39 27.34 29.89 29.89 31.58 33.14 34.06 34.06 Up is Good 917 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2018/2019 34.12 6.68 12.02 16.01 16.01 19.16 23.34 26.06 26.06 28.49 30.75 33.69 33.69 35.63 37.31 34.12 34.12 Up is Good 918 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2019/2020 35.66 5.82 9.96 12.60 12.60 15.73 19.50 21.73 21.73 24.71 27.19 28.34 28.34 32.06 33.34 35.66 35.66 Up is Good 919 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2020/2021 30.74 3.34 5.15 6.82 6.82 8.65 10.66 13.24 13.24 15.99 22.37 24.64 24.64 26.93 28.54 30.74 30.74 Up is Good 920 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2021/2022 51.19 2.69 6.99 12.53 12.53 24.72 30.14 33.49 33.49 39.41 44.66 48.69 48.69 50.08 50.96 51.19 51.19 Up is Good 921 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2022/2023 30.57 5.41 9.34 12.05 12.05 16.21 18.46 22.14 22.14 24.12 26.04 27.58 27.58 29.48 31.94 30.57 30.57 Up is Good 922 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2023/2024 38.29 5.23 8.09 9.22 9.22 11.27 15.42 23.45 23.45 26.04 28.02 31.34 31.34 34.32 35.92 38.29 38.29 Up is Good 923 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2024/2025 36.15 4.13 7.78 10.36 10.36 15.91 17.79 20.83 20.83 22.75 25.24 26.69 26.69 30.64 32.29 36.15 36.15 Up is Good 924 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2025/2026 4.55 7.96 10.81 10.81 14.39 16.79 18.63 18.63 20.38 24.79 26.38 26.38 Up is Good 925 OCC06 Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly Financial Year 2011/2012 14.03 Up is Bad 926 OCC06 Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly Financial Year 2012/2013 14.57 Up is Bad 927 OCC06 Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly Financial Year 2013/2014 18.00 Up is Bad 928 OCC06 Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly Financial Year 2014/2015 11.00 13.00 15.00 15.00 15.00 16.00 16.00 16.00 16.00 15.00 15.00 15.00 15.00 14.00 14.00 11.00 11.00 Up is Bad 929 OCC06 Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly Financial Year 2015/2016 NA 12.00 10.00 12.00 12.00 NA NA NA NA NA NA NA NA NA NA NA NA Up is Bad 930 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2012/2013 10.00 10.00 12.00 10.00 11.00 12.00 11.00 9.00 11.00 11.00 12.00 8.00 11.00 13.00 10.00 5.00 8.00 Up is Bad 931 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2013/2014 13.00 12.00 19.00 20.00 18.00 16.00 20.00 17.00 17.00 21.00 16.00 12.00 17.00 5.00 8.00 3.00 4.00 Up is Bad 932 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2014/2015 5.91 6.68 9.89 7.28 7.93 10.67 9.61 8.76 9.68 7.90 8.79 7.23 7.98 6.26 5.74 2.14 3.32 Up is Bad 933 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2015/2016 5.87 6.45 5.33 6.47 6.10 6.26 7.24 6.93 6.76 7.42 9.12 6.41 7.65 8.79 2.31 5.66 4.25 Up is Bad 934 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2016/2017 5.58 5.47 6.13 7.66 6.26 7.95 7.06 7.74 7.56 10.31 11.38 9.86 6.88 4.38 2.06 3.22 2.81 Up is Bad 935 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2017/2018 3.20 3.78 4.14 4.53 4.10 4.30 4.05 3.82 4.07 4.59 3.70 3.50 3.97 2.36 1.43 2.45 1.84 Up is Bad 936 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2018/2019 2.67 2.64 3.26 3.12 2.97 3.24 3.62 3.73 3.51 3.80 3.61 3.40 3.61 2.39 2.33 1.43 1.84 Up is Bad 937 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2019/2020 2.30 2.09 2.78 2.66 2.44 2.73 3.68 2.64 3.01 3.68 3.78 3.49 3.46 2.10 1.71 1.49 1.66 Up is Bad 938 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2020/2021 3.14 2.20 10.24 4.68 4.31 4.54 3.57 4.49 4.30 5.00 2.78 3.53 3.49 3.53 2.83 1.43 1.98 Up is Bad 939 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2021/2022 3.19 3.34 3.25 3.91 3.46 4.86 5.16 5.38 5.15 6.62 5.01 2.74 2.81 2.96 1.42 2.81 2.06 Up is Bad 940 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2022/2023 3.72 3.29 4.90 4.34 4.13 3.21 3.89 6.79 4.55 7.91 4.59 3.78 5.09 3.88 1.65 3.92 2.67 Up is Bad 941 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2023/2024 4.16 4.51 7.50 6.95 6.05 4.88 4.82 4.11 4.62 5.23 7.93 3.07 5.22 2.22 2.57 2.67 2.45 Up is Bad 942 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2024/2025 3.88 5.09 6.32 8.04 6.27 5.95 4.83 7.09 6.01 5.10 6.42 3.82 5.09 3.57 2.23 1.49 2.13 Up is Bad 943 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2025/2026 4.99 7.90 9.43 7.34 8.83 6.12 6.53 7.30 11.41 7.90 4.57 7.80 Up is Bad 944 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2011/2012 2482.00 Neutral 945 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2012/2013 2314.00 Neutral 946 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2013/2014 1868.00 Neutral 947 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2014/2015 1733.00 1833.00 1790.00 1691.00 1771.00 1817.00 1662.00 2028.00 1836.00 1862.00 1573.00 1412.00 1616.00 1741.00 1536.00 1848.00 1708.00 Neutral 948 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2015/2016 1536.00 1503.00 1408.00 1597.00 1503.00 1743.00 1455.00 1727.00 1642.00 1664.00 1569.00 1209.00 1481.00 1504.00 1456.00 1598.00 1519.00 Neutral 949 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2016/2017 1290.00 1516.00 1359.00 1529.00 1468.00 1241.00 1342.00 1330.00 1304.00 1231.00 1219.00 975.00 1142.00 1195.00 1097.00 1451.00 1248.00 Neutral 950 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2017/2018 1054.00 1133.00 1244.00 1018.00 1132.00 891.00 837.00 822.00 850.00 865.00 755.00 750.00 790.00 717.00 3614.00 1444.00 Neutral 951 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2018/2019 393.00 522.00 449.00 383.00 451.00 359.00 394.00 392.00 382.00 382.00 380.00 262.00 341.00 378.00 375.00 439.00 397.00 Neutral 952 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2019/2020 289.00 150.00 424.00 282.00 285.00 301.00 269.00 234.00 268.00 384.00 355.00 361.00 367.00 249.00 209.00 255.00 238.00 Neutral 953 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2020/2021 13.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1.00 5.00 6.00 12.00 1.00 0.00 0.00 1.00 Neutral 954 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2021/2022 185.00 0.00 4.00 4.00 8.00 6.00 9.00 12.00 27.00 5.00 26.00 13.00 44.00 34.00 30.00 42.00 106.00 Neutral 955 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2022/2023 585.00 33.00 38.00 68.00 139.00 33.00 28.00 46.00 107.00 34.00 43.00 72.00 149.00 54.00 56.00 80.00 190.00 Neutral 956 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2023/2024 726.00 73.00 157.00 84.00 314.00 52.00 21.00 30.00 103.00 38.00 46.00 47.00 131.00 56.00 59.00 63.00 178.00 Neutral 957 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2024/2025 601.00 52.00 43.00 34.00 129.00 40.00 44.00 43.00 127.00 40.00 112.00 62.00 214.00 32.00 40.00 59.00 131.00 Neutral 958 OCC07 Benefit Reception Numbers - Housing Benefits Monthly Financial Year 2025/2026 51.00 59.00 31.00 141.00 36.00 22.00 34.00 92.00 58.00 39.00 23.00 120.00 Neutral 959 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2011/2012 15150.00 Up is Bad 960 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2012/2013 15123.00 Up is Bad 961 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2013/2014 13919.00 Up is Bad 962 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2014/2015 13461.00 13814.00 13721.00 13685.00 13740.00 13652.00 13567.00 13427.00 13549.00 13386.00 13343.00 13331.00 13353.00 13329.00 13178.00 13103.00 13203.00 Up is Bad 963 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2015/2016 12572.00 13085.00 12989.00 12870.00 12981.00 12751.00 12753.00 12543.00 12682.00 12432.00 12397.00 12326.00 12385.00 12283.00 12273.00 12163.00 12240.00 Up is Bad 964 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2016/2017 11874.00 12155.00 12066.00 12047.00 12089.00 11960.00 11871.00 11894.00 11908.00 11802.00 11793.00 11763.00 11786.00 11743.00 11726.00 11665.00 11711.00 Up is Bad 965 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2017/2018 11019.00 11662.00 11613.00 11577.00 11617.00 11478.00 11314.00 11108.00 11300.00 10888.00 10672.00 10566.00 10790.00 10411.00 10368.00 10575.00 10451.00 Up is Bad 966 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2018/2019 10594.00 10939.00 10918.00 10869.00 10909.00 10743.00 10678.00 10607.00 10676.00 10542.00 10491.00 10424.00 10486.00 10328.00 10330.00 10255.00 10304.00 Up is Bad 967 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2019/2020 10002.00 10218.00 10194.00 10193.00 10202.00 9995.00 9974.00 9920.00 9963.00 9846.00 9860.00 9880.00 9862.00 10000.00 9951.00 9989.00 9980.00 Up is Bad 968 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2020/2021 10604.00 10004.00 10314.00 10607.00 10308.00 10886.00 10872.00 10840.00 10866.00 10786.00 10586.00 10559.00 10644.00 10651.00 10543.00 10603.00 10599.00 Up is Bad 969 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2021/2022 10273.00 10644.00 10638.00 10619.00 10634.00 10617.00 10550.00 10485.00 10551.00 10367.00 10190.00 10013.00 10190.00 9835.00 9658.00 9657.00 9717.00 Up is Bad 970 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2022/2023 9281.00 9668.00 9617.00 9517.00 9601.00 9429.00 9295.00 9255.00 9326.00 9210.00 9144.00 9096.00 9150.00 9047.00 9196.00 8898.00 9047.00 Up is Bad 971 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2023/2024 8814.00 8918.00 8879.00 8875.00 8891.00 8856.00 8881.00 8861.00 8866.00 8825.00 8808.00 8776.00 8803.00 8680.00 8712.00 8700.00 8697.00 Up is Bad 972 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2024/2025 8476.00 8611.00 8602.00 8562.00 8592.00 8556.00 8515.00 8497.00 8523.00 8450.00 8420.00 8396.00 8422.00 8373.00 8382.00 8345.00 8367.00 Up is Bad 973 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2025/2026 8266.00 8244.00 8228.00 8246.00 8239.00 8175.00 8146.00 8187.00 8141.00 8161.00 8156.00 8153.00 Up is Bad 974 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2011/2012 17.00 Up is Good 975 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2012/2013 20.00 Up is Good 976 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2013/2014 14.00 Up is Good 977 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2014/2015 18.00 Up is Good 978 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2015/2016 27.00 Up is Good 979 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2016/2017 25.00 16.00 23.00 25.00 25.00 Up is Good 980 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2017/2018 22.00 25.00 28.00 24.00 22.00 Up is Good 981 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2018/2019 23.00 27.00 23.00 20.00 23.00 Up is Good 982 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2019/2020 17.00 24.00 23.00 23.00 17.00 Up is Good 983 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2020/2021 14.00 16.00 12.00 16.00 14.00 Up is Good 984 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2021/2022 24.00 13.00 19.00 19.00 24.00 Up is Good 985 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2022/2023 24.00 25.00 28.00 26.00 24.00 Up is Good 986 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2023/2024 21.00 21.00 21.00 20.00 21.00 Up is Good 987 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2024/2025 14.00 18.00 20.00 21.00 14.00 Up is Good 988 OCC09 CYC stand-alone apprenticeships (excluding schools) - (Snapshot) Quarterly Financial Year 2025/2026 14.00 Up is Good 989 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2011/2012 88.70 Up is Good 990 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2012/2013 93.67 Up is Good 991 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2013/2014 96.73 Up is Good 992 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2014/2015 100.38 11.19 21.43 29.69 29.69 38.05 46.96 58.26 58.26 67.19 76.10 85.17 85.17 93.67 97.41 100.38 100.38 Up is Good 993 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2015/2016 101.71 11.07 22.96 33.65 33.65 43.34 52.09 61.46 61.46 71.56 79.37 87.55 87.55 95.48 99.41 101.71 101.71 Up is Good 994 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2016/2017 104.77 12.19 21.93 31.50 31.50 42.23 51.01 61.50 61.50 70.26 79.66 88.86 88.86 97.23 101.20 104.77 104.77 Up is Good 995 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2017/2018 102.76 13.23 24.21 34.80 34.48 43.88 53.39 62.18 62.18 71.31 80.68 89.58 89.58 96.88 99.62 102.76 102.76 Up is Good 996 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2018/2019 105.00 12.48 21.87 32.53 32.53 43.18 52.56 61.60 61.60 70.38 79.33 88.06 88.06 96.67 100.93 104.70 104.70 Up is Good 997 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2019/2020 102.57 10.39 21.95 32.73 32.73 41.91 51.98 60.53 60.53 69.00 77.35 86.42 86.42 94.81 99.45 102.57 102.57 Up is Good 998 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2020/2021 35.00 3.63 7.23 9.82 9.82 17.33 17.33 20.80 20.80 23.76 27.00 30.29 30.29 33.36 33.49 34.87 34.87 Up is Good 999 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2021/2022 76.00 4.96 9.76 14.58 14.58 20.58 29.59 38.40 38.40 45.36 53.96 62.00 62.00 68.53 73.23 76.19 76.19 Up is Good 1000 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2022/2023 95.81 11.40 24.14 33.25 33.25 45.40 53.52 62.22 62.22 68.47 77.07 84.50 84.50 88.79 92.17 95.81 95.81 Up is Good 1001 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2023/2024 82.27 10.02 18.18 27.40 27.40 34.35 42.90 50.25 50.25 57.25 64.70 71.38 71.38 76.98 80.17 82.27 82.27 Up is Good 1002 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2024/2025 88.00 10.70 18.80 28.08 28.08 37.23 43.79 51.28 51.28 58.70 66.04 75.20 75.20 81.47 85.37 88.43 88.43 Up is Good 1003 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2025/2026 11.75 21.10 32.82 32.82 43.19 52.40 58.52 58.52 66.22 73.98 81.52 81.52 Up is Good 1004 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2012/2013 94.93 NC 95.23 94.18 94.18 94.32 95.08 95.19 95.19 93.80 94.14 92.52 92.52 95.39 92.73 94.93 94.93 Up is Good 1005 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2013/2014 93.19 93.76 93.19 NC NC NC NC NC NC NC NC NC NC NC NC 93.19 93.19 Up is Good 1006 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2014/2015 96.48 NC NC NC NC NC 95.94 93.90 93.90 95.37 NC 94.41 94.41 96.83 95.38 96.48 96.48 Up is Good 1007 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2015/2016 95.22 96.32 96.59 95.79 95.79 93.68 94.01 94.85 94.85 96.11 93.26 95.62 95.62 93.61 94.49 95.55 95.22 Up is Good 1008 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2016/2017 95.48 95.33 94.26 94.62 94.62 95.33 94.70 95.38 95.38 95.53 95.98 95.08 95.08 95.74 95.89 96.61 96.61 Up is Good 1009 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2017/2018 95.76 96.92 95.44 96.00 96.09 94.62 95.39 97.00 95.65 94.14 95.18 95.98 95.07 95.21 95.44 97.15 96.26 Up is Good 1010 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2018/2019 NC 92.26 97.18 NC NC NC NC NC NC NC NC NC NC NC NC NC NC Up is Good 1011 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2016/2017 489.14 40.00 13.00 82.64 135.64 42.61 0.00 56.64 99.25 0.00 23.25 155.00 178.25 0.00 50.00 26.00 76.00 Neutral 1012 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2017/2018 188.50 0.00 0.00 0.00 0.00 65.00 15.00 0.00 80.00 0.00 49.00 40.00 89.00 0.00 19.50 0.00 19.50 Neutral 1013 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2018/2019 1643.87 0.00 10.00 0.00 10.00 47.00 92.00 39.49 178.49 723.25 59.00 153.00 935.25 248.13 164.00 108.00 520.13 Neutral 1014 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2019/2020 1135.11 336.68 50.00 117.66 504.34 124.00 303.00 26.00 453.00 31.00 54.80 0.00 85.80 19.00 0.00 72.97 91.97 Neutral 1015 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2020/2021 1069.18 40.00 45.00 0.00 85.00 115.00 25.00 80.00 220.00 85.00 295.00 99.69 479.69 55.13 174.36 55.00 284.49 Neutral 1016 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2021/2022 1000.12 10.00 125.00 72.00 207.00 125.00 72.00 133.00 330.00 80.00 13.62 94.50 188.12 90.00 90.00 95.00 275.00 Neutral 1017 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2022/2023 6449.38 5597.76 182.62 0.00 5780.38 40.00 174.00 120.00 334.00 60.00 75.00 20.00 155.00 40.00 10.00 130.00 180.00 Neutral 1018 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2023/2024 906.93 60.00 150.93 0.00 210.93 70.00 226.00 30.00 326.00 60.00 60.00 20.00 140.00 50.00 100.00 80.00 230.00 Neutral 1019 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2024/2025 3331.03 10.00 20.00 40.00 70.00 118.48 1634.86 40.00 1793.34 0.00 49.00 0.00 49.00 150.00 264.45 1004.24 1418.69 Neutral 1020 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2025/2026 168.54 0.00 93.74 262.28 670.50 10.00 10.00 690.50 136.00 210.00 87.14 433.14 Neutral 1021 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2016/2017 70573.90 9708.18 4151.37 4845.98 18705.54 6411.68 6833.03 4219.03 17463.74 7717.29 3236.89 6550.30 17504.48 9846.16 2272.62 4781.35 16900.14 Neutral 1022 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2017/2018 78504.25 4026.98 12428.69 4781.99 21237.66 13360.60 3244.77 7116.24 23721.61 9761.94 8968.90 2928.78 21659.62 5729.64 2831.94 3323.77 11885.35 Neutral 1023 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2018/2019 96401.85 19771.87 3016.82 1587.13 24375.81 11231.88 3837.03 10989.08 26057.99 15011.70 7309.15 3094.86 25415.72 8759.44 5885.44 5907.45 20552.33 Neutral 1024 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2019/2020 98465.64 19368.89 17884.37 9057.21 46310.46 7533.71 3997.50 4730.02 16261.23 7069.24 5347.62 4688.72 17105.58 5271.79 6351.97 7164.61 18788.37 Neutral 1025 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2020/2021 86706.83 2353.48 6616.13 5236.52 14206.13 9632.28 5045.56 4783.41 19461.24 2174.84 39913.17 2160.17 44248.18 1892.81 2090.54 4807.93 8791.28 Neutral 1026 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2021/2022 50125.18 4328.95 3868.86 9261.53 17459.34 1496.93 2172.82 3668.90 7338.66 3085.62 2619.77 4347.76 10053.15 4291.86 3732.44 7249.73 15274.03 Neutral 1027 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2022/2023 138154.51 5841.05 7172.89 12607.32 25621.26 4177.55 7691.50 7672.91 19541.95 15368.31 26994.13 6524.94 48887.39 23157.88 7427.27 13518.76 44103.91 Neutral 1028 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2023/2024 193448.23 8042.40 15574.96 11282.09 34899.45 15480.69 16010.08 39403.93 70894.70 23468.08 23592.81 8157.71 55218.60 11327.59 13909.67 7198.23 32435.49 Neutral 1029 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2024/2025 208720.20 4742.93 3015.89 73035.90 80794.72 6495.72 27245.29 10614.24 44355.25 12570.93 22065.63 10078.50 44715.07 13780.55 10337.50 14737.11 38855.17 Neutral 1030 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2025/2026 8190.36 3014.72 5057.13 16262.21 38287.88 6050.74 7717.62 52056.24 7253.22 29277.45 23574.85 60105.52 Neutral 1031 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2010/2011 90.16 86.55 87.73 93.96 92.42 Up is Good 1032 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2011/2012 91.24 92.37 90.58 91.02 90.94 Up is Good 1033 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2012/2013 90.32 91.18 90.92 89.15 90.04 Up is Good 1034 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2013/2014 92.15 91.05 90.35 93.32 93.98 Up is Good 1035 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2014/2015 92.62 92.64 92.64 91.41 93.86 Up is Good 1036 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2015/2016 89.74 94.11 86.78 90.46 87.38 Up is Good 1037 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2016/2017 91.19 89.10 90.47 92.74 92.55 Up is Good 1038 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2017/2018 92.70 93.89 91.23 91.95 92.40 90.07 93.11 94.72 92.53 91.30 90.89 95.66 92.59 92.36 92.48 94.80 93.32 Up is Good 1039 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2018/2019 90.65 78.94 93.39 94.86 88.65 85.05 92.80 90.21 89.25 89.20 90.62 96.30 91.79 92.43 94.83 91.86 92.90 Up is Good 1040 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2019/2020 92.26 95.63 90.79 89.83 92.17 91.50 93.54 90.07 91.74 90.66 93.91 92.68 92.39 89.71 92.45 95.24 92.72 Up is Good 1041 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2020/2021 90.49 93.61 90.19 92.69 92.35 90.79 90.68 92.89 91.49 88.53 93.62 94.04 92.04 89.57 95.09 92.93 92.66 Up is Good 1042 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2021/2022 92.16 94.28 92.09 91.75 92.68 94.16 94.43 91.28 93.44 93.64 92.61 94.47 93.57 88.98 87.52 90.34 88.95 Up is Good 1043 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2022/2023 91.20 94.58 86.91 90.55 90.60 91.62 91.33 91.49 91.47 92.00 90.10 92.17 91.47 90.92 93.40 89.45 91.26 Up is Good 1044 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2023/2024 92.66 94.23 91.74 94.51 93.52 91.30 93.31 91.06 92.01 85.61 92.61 91.96 90.04 87.74 95.27 94.78 92.66 Up is Good 1045 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2024/2025 90.00 94.24 95.62 89.52 93.19 92.94 88.16 89.97 90.39 86.04 89.30 91.07 88.69 78.46 91.38 90.68 86.84 Up is Good 1046 OCC15 % of supplier invoices paid within 30 days (including disputed) Monthly Financial Year 2025/2026 93.69 90.54 89.45 91.22 91.26 91.72 90.57 91.17 90.88 89.39 94.63 91.59 Up is Good 1047 OCC16 No of CYC Apprenticeship starts (inc LA maintained schools) Monthly Financial Year 2018/2019 44.00 6.00 2.00 1.00 9.00 3.00 4.00 2.00 9.00 Up is Good 1048 OCC16 No of CYC Apprenticeship starts (inc LA maintained schools) Monthly Financial Year 2019/2020 19.00 2.00 0.00 2.00 4.00 2.00 0.00 5.00 7.00 5.00 0.00 1.00 6.00 1.00 1.00 0.00 2.00 Up is Good 1049 OCC16 No of CYC Apprenticeship starts (inc LA maintained schools) Monthly Financial Year 2020/2021 24.00 1.00 0.00 0.00 1.00 0.00 0.00 5.00 5.00 6.00 5.00 0.00 11.00 0.00 7.00 0.00 7.00 Up is Good 1050 OCC16 No of CYC Apprenticeship starts (inc LA maintained schools) Monthly Financial Year 2021/2022 52.00 2.00 2.00 0.00 4.00 3.00 1.00 9.00 13.00 12.00 3.00 2.00 17.00 4.00 12.00 2.00 18.00 Up is Good 1051 OCC16 No of CYC Apprenticeship starts (inc LA maintained schools) Monthly Financial Year 2022/2023 28.00 1.00 1.00 1.00 3.00 1.00 3.00 5.00 9.00 4.00 4.00 3.00 11.00 3.00 1.00 1.00 5.00 Up is Good 1052 OCC16 No of CYC Apprenticeship starts (inc LA maintained schools) Monthly Financial Year 2023/2024 48.00 2.00 5.00 1.00 8.00 3.00 2.00 7.00 12.00 5.00 6.00 1.00 12.00 9.00 3.00 4.00 16.00 Up is Good 1053 OCC16 No of CYC Apprenticeship starts (inc LA maintained schools) Monthly Financial Year 2024/2025 36.00 0.00 1.00 0.00 1.00 2.00 2.00 7.00 11.00 5.00 3.00 3.00 11.00 5.00 0.00 8.00 13.00 Up is Good 1054 OCC16 No of CYC Apprenticeship starts (inc LA maintained schools) Monthly Financial Year 2025/2026 1.00 9.00 0.00 10.00 4.00 1.00 17.00 22.00 1.00 6.00 4.00 11.00 Up is Good 1055 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2014/2015 7611.00 7611.00 7611.00 Up is Good 1056 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2015/2016 91782.00 6418.00 4844.00 7788.00 19050.00 9055.00 6856.00 9157.00 25068.00 8217.00 8864.00 5535.00 22616.00 8462.00 9631.00 6955.00 25048.00 Up is Good 1057 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2016/2017 93797.00 8658.00 6595.00 6274.00 21527.00 5017.00 8412.00 6885.00 20314.00 12590.00 8533.00 7485.00 28608.00 8583.00 7742.00 7023.00 23348.00 Up is Good 1058 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2017/2018 128666.00 7249.00 7059.00 23206.00 37514.00 24450.00 7676.00 7095.00 39221.00 10569.00 10500.00 6080.00 27149.00 9042.00 8325.00 7415.00 24782.00 Up is Good 1059 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2018/2019 88725.00 8955.00 7168.00 6453.00 22576.00 6400.00 9420.00 6338.00 22158.00 8528.00 7971.00 6185.00 22684.00 7602.00 7178.00 6527.00 21307.00 Up is Good 1060 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2019/2020 86022.00 7390.00 8495.00 6815.00 22700.00 6940.00 6034.00 5665.00 18639.00 7588.00 7537.00 6842.00 21967.00 8194.00 8355.00 6167.00 22716.00 Up is Good 1061 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2020/2021 131532.00 7441.00 4703.00 6400.00 18544.00 9991.00 7433.00 7835.00 25259.00 18672.00 12740.00 11521.00 42933.00 19232.00 14769.00 10795.00 44796.00 Up is Good 1062 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2021/2022 102141.00 12312.00 10654.00 7739.00 30705.00 8501.00 6786.00 6484.00 21771.00 7721.00 9040.00 7316.00 24077.00 10383.00 7771.00 7434.00 25588.00 Up is Good 1063 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2022/2023 85617.00 8177.00 7634.00 6199.00 22010.00 6466.00 6854.00 6383.00 19703.00 8018.00 7993.00 5603.00 21614.00 7816.00 6829.00 7645.00 22290.00 Up is Good 1064 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2023/2024 466059.00 7892.00 34522.00 27122.00 69536.00 45755.00 39641.00 46240.00 131636.00 57998.00 73558.00 42824.00 174380.00 49003.00 47564.00 42943.00 90507.00 Up is Good 1065 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2024/2025 210609.00 44497.00 45072.00 8863.00 98432.00 9809.00 12362.00 10674.00 32845.00 11570.00 29542.00 7531.00 48643.00 8567.00 10874.00 11248.00 30689.00 Up is Good 1066 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2025/2026 17932.00 10749.00 9400.00 38081.00 7503.00 11383.00 12425.00 31311.00 Up is Good 1067 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2014/2015 285.00 285.00 285.00 Up is Good 1068 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2015/2016 337.00 0.00 6.00 3.00 9.00 6.00 11.00 30.00 47.00 24.00 77.00 4.00 105.00 1.00 172.00 3.00 176.00 Up is Good 1069 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2016/2017 273.00 1.00 0.00 50.00 51.00 1.00 138.00 4.00 143.00 5.00 22.00 3.00 30.00 2.00 46.00 1.00 49.00 Up is Good 1070 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2017/2018 109.00 1.00 1.00 17.00 19.00 13.00 39.00 3.00 55.00 1.00 9.00 8.00 18.00 15.00 1.00 1.00 17.00 Up is Good 1071 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2018/2019 63.00 1.00 3.00 10.00 14.00 2.00 25.00 1.00 28.00 4.00 4.00 4.00 12.00 1.00 7.00 1.00 9.00 Up is Good 1072 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2019/2020 104.00 0.00 1.00 14.00 15.00 9.00 5.00 4.00 18.00 2.00 0.00 1.00 3.00 39.00 29.00 0.00 68.00 Up is Good 1073 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2020/2021 24.00 15.00 2.00 5.00 2.00 Up is Good 1074 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2021/2022 14.00 3.00 4.00 4.00 3.00 3.00 4.00 Up is Good 1075 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2022/2023 22.00 5.00 5.00 6.00 5.00 6.00 Up is Good 1076 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2023/2024 15.00 3.00 1.00 5.00 6.00 Up is Good 1077 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2024/2025 29.00 2.00 1.00 1.00 4.00 10.00 11.00 4.00 4.00 Up is Good 1078 OD08 Number of new datasets added to yorkopendata.org Quarterly Financial Year 2025/2026 6.00 5.00 Up is Good 1079 PP05 Number of website users who found the information about air quality easily available Annual Financial Year 2011/2012 NA Up is Good 1080 PP05 Number of website users who found the information about air quality easily available Annual Financial Year 2012/2013 1061.00 Up is Good 1081 PP05 Number of website users who found the information about air quality easily available Annual Financial Year 2013/2014 849.00 Up is Good 1082 PP05 Number of website users who found the information about air quality easily available Annual Financial Year 2014/2015 NC Up is Good 1083 PP05 Number of website users who found the information about air quality easily available Annual Financial Year 2015/2016 NC Up is Good 1084 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2012/2013 6510.00 Neutral 1085 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2013/2014 7038.00 6352.00 6385.00 7052.00 7038.00 Neutral 1086 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2014/2015 6096.00 6631.00 6547.00 6455.00 6455.00 6300.00 6266.00 6200.00 6200.00 6189.00 6192.00 6172.00 6172.00 6133.00 6132.00 6096.00 6096.00 Neutral 1087 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2015/2016 5293.00 5351.00 5345.00 5336.00 5336.00 5363.00 5354.00 5316.00 5316.00 5316.00 5339.00 5320.00 5320.00 5343.00 5336.00 5293.00 5293.00 Neutral 1088 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2016/2017 4895.00 5180.00 5160.00 5135.00 5135.00 5106.00 4982.00 4991.00 4991.00 4963.00 4962.00 4967.00 4967.00 4929.00 4897.00 4895.00 4895.00 Neutral 1089 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2017/2018 4215.00 4747.00 4702.00 4615.00 4615.00 4589.00 4589.00 4602.00 4602.00 4528.00 4521.00 4484.00 4484.00 4712.00 4271.00 4215.00 4215.00 Neutral 1090 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2018/2019 3933.00 4166.00 3925.00 3915.00 3915.00 3815.00 3854.00 3934.00 3934.00 3917.00 3926.00 3932.00 3932.00 3952.00 3956.00 3933.00 3933.00 Neutral 1091 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2019/2020 3748.00 3901.00 3840.00 3837.00 3837.00 3808.00 3807.00 3700.00 3700.00 3697.00 3714.00 3711.00 3711.00 3742.00 3743.00 3748.00 3748.00 Neutral 1092 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2020/2021 3435.00 3447.00 3450.00 3445.00 3445.00 3441.00 3428.00 3443.00 3443.00 3448.00 3469.00 3465.00 3465.00 3461.00 3453.00 3435.00 3435.00 Neutral 1093 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2021/2022 3359.00 3398.00 3399.00 3439.00 3439.00 3407.00 3377.00 3375.00 3375.00 3375.00 3376.00 3373.00 3373.00 3385.00 3380.00 3359.00 3359.00 Neutral 1094 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2022/2023 3405.00 3351.00 3342.00 3349.00 3349.00 3341.00 3355.00 3388.00 3388.00 3388.00 3392.00 3381.00 3381.00 3393.00 3393.00 3405.00 3405.00 Neutral 1095 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2023/2024 3368.00 3418.00 3434.00 3431.00 3431.00 3429.00 3428.00 3360.00 3360.00 3363.00 3384.00 3375.00 3375.00 3365.00 3368.00 3368.00 3368.00 Neutral 1096 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2024/2025 3432.00 3353.00 3349.00 3349.00 3349.00 3357.00 3348.00 3364.00 3364.00 3380.00 3363.00 3401.00 3401.00 3415.00 3429.00 3432.00 3432.00 Neutral 1097 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2025/2026 3431.00 3433.00 3421.00 3421.00 3434.00 3444.00 3416.00 3416.00 3426.00 3434.00 Neutral 1098 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2012/2013 3423.00 Neutral 1099 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2013/2014 3590.00 Neutral 1100 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2014/2015 2812.00 3319.00 3235.00 3155.00 3155.00 2993.00 3027.00 2959.00 2959.00 2936.00 2924.00 2906.00 2906.00 2858.00 2852.00 2812.00 2812.00 Neutral 1101 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2015/2016 2635.00 2768.00 2769.00 2776.00 2776.00 2752.00 2744.00 2667.00 2667.00 2684.00 2682.00 2672.00 2672.00 2669.00 2662.00 2635.00 2635.00 Neutral 1102 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2016/2017 2610.00 2691.00 2677.00 2669.00 2669.00 2659.00 2646.00 2651.00 2651.00 2654.00 2647.00 2650.00 2649.00 2612.00 2609.00 2610.00 2610.00 Neutral 1103 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2017/2018 2460.00 2585.00 2577.00 2558.00 2558.00 2552.00 2552.00 2556.00 2556.00 2557.00 2543.00 2497.00 2497.00 2584.00 2480.00 2460.00 2460.00 Neutral 1104 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2018/2019 2574.00 2459.00 2477.00 2472.00 2472.00 2482.00 2534.00 2557.00 2557.00 2559.00 2569.00 2561.00 2561.00 2575.00 2578.00 2574.00 2574.00 Neutral 1105 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2019/2020 2593.00 2547.00 2547.00 2546.00 2546.00 2532.00 2535.00 2571.00 2571.00 2571.00 2575.00 2576.00 2576.00 2595.00 2595.00 2593.00 2593.00 Neutral 1106 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2020/2021 2552.00 2591.00 2592.00 2588.00 2588.00 2583.00 2575.00 2571.00 2571.00 2569.00 2574.00 2570.00 2570.00 2566.00 2561.00 2552.00 2552.00 Neutral 1107 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2021/2022 2500.00 2511.00 2514.00 2551.00 2551.00 2526.00 2500.00 2505.00 2505.00 2499.00 2499.00 2494.00 2494.00 2499.00 2497.00 2500.00 2500.00 Neutral 1108 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2022/2023 2546.00 2491.00 2483.00 2492.00 2492.00 2485.00 2498.00 2524.00 2524.00 2515.00 2521.00 2513.00 2513.00 2531.00 2533.00 2546.00 2546.00 Neutral 1109 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2023/2024 2597.00 2556.00 2566.00 2564.00 2564.00 2565.00 2567.00 2577.00 2577.00 2599.00 2606.00 2600.00 2600.00 2594.00 2598.00 2597.00 2597.00 Neutral 1110 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2024/2025 2692.00 2582.00 2580.00 2578.00 2578.00 2596.00 2593.00 2629.00 2629.00 2645.00 2623.00 2660.00 2660.00 2682.00 2687.00 2692.00 2692.00 Neutral 1111 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2025/2026 2693.00 2696.00 2686.00 2686.00 2709.00 2720.00 2714.00 2714.00 2729.00 2730.00 Neutral 1112 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2012/2013 4782.00 Neutral 1113 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2013/2014 4562.00 4687.00 4537.00 4564.00 4562.00 Neutral 1114 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2014/2015 3995.00 4329.00 4240.00 4182.00 4182.00 4075.00 4083.00 4060.00 4060.00 4053.00 4062.00 4043.00 4043.00 4023.00 4022.00 3995.00 3995.00 Neutral 1115 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2015/2016 3915.00 3933.00 3931.00 3924.00 3924.00 3935.00 3929.00 3952.00 3952.00 3932.00 3952.00 3942.00 3942.00 3952.00 3950.00 3915.00 3915.00 Neutral 1116 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2016/2017 3631.20 3828.00 3811.00 3787.00 3787.00 3764.00 3679.00 3712.00 3712.00 3690.00 3686.00 3690.00 3690.10 3658.20 3635.80 3631.20 3631.20 Neutral 1117 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2017/2018 3149.10 3532.60 3499.00 3445.40 3445.40 3429.50 3427.60 3431.50 3431.50 3386.40 3379.40 3350.10 3350.10 3183.20 3182.60 3149.10 3149.10 Neutral 1118 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2018/2019 3024.95 3130.10 2947.90 2950.00 2950.00 2898.20 2936.30 2999.10 2999.10 2998.40 3012.20 3023.50 3023.50 3040.50 3044.60 3024.95 3024.95 Neutral 1119 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2019/2020 2945.60 3002.32 2963.81 2963.07 2963.07 2942.13 2941.95 2895.32 2895.32 2903.13 2916.38 2913.92 2913.92 2942.65 2944.46 2945.60 2945.60 Neutral 1120 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2020/2021 2714.27 2722.68 2722.59 2720.23 2720.23 2714.71 2704.23 2714.36 2714.36 2721.32 2743.37 2737.09 2737.09 2732.83 2725.79 2714.27 2714.27 Neutral 1121 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2021/2022 2680.09 2688.60 2681.77 2681.35 2681.35 2685.43 2661.89 2669.96 2669.96 2669.09 2672.80 2672.09 2672.09 2690.90 2690.24 2680.09 2680.09 Neutral 1122 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2022/2023 2736.35 2670.53 2659.80 2662.77 2662.77 2653.64 2667.04 2701.01 2701.01 2703.06 2709.91 2704.68 2704.68 2718.66 2724.60 2736.35 2736.35 Neutral 1123 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2023/2024 2744.74 2752.20 2766.97 2763.19 2763.19 2761.23 2759.23 2718.48 2718.48 2730.21 2745.53 2739.41 2739.41 2735.74 2743.19 2744.74 2744.74 Neutral 1124 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2024/2025 2842.74 2734.18 2731.64 2730.24 2730.24 2738.43 2731.09 2750.27 2750.27 2762.52 2774.41 2809.75 2809.75 2821.44 2837.71 2842.74 2842.74 Neutral 1125 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2025/2026 2837.71 2836.53 2826.58 2826.58 2841.88 2854.69 2843.84 2843.84 2856.46 2862.07 Neutral 1126 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2012/2013 2693.00 Neutral 1127 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2013/2014 2569.00 Neutral 1128 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2014/2015 2194.00 2532.00 2459.00 2405.00 2405.00 2297.00 2319.00 2276.00 2276.00 2267.00 2264.00 2249.00 2249.00 2227.00 2221.00 2194.00 2194.00 Neutral 1129 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2015/2016 2104.00 2193.00 2196.00 2193.00 2193.00 2176.00 2170.00 2154.00 2154.00 2140.00 2141.00 2133.00 2133.00 2130.00 2128.00 2104.00 2104.00 Neutral 1130 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2016/2017 2071.60 2143.00 2128.00 2117.00 2117.00 2112.00 2107.00 2109.00 2109.00 2109.00 2105.00 2107.00 2105.40 2075.50 2072.30 2071.60 2071.60 Neutral 1131 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2017/2018 1972.20 2056.20 2053.40 2043.60 2043.60 2039.30 2037.40 2036.80 2036.80 2044.70 2034.60 2001.40 2001.40 1994.00 1988.30 1972.20 1972.20 Neutral 1132 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2018/2019 2107.85 1973.20 1990.60 1994.80 1994.80 2007.90 2053.20 2071.40 2071.40 2081.90 2094.80 2097.00 2097.00 2110.60 2113.60 2107.85 2107.85 Neutral 1133 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2019/2020 2147.76 2092.91 2094.17 2095.08 2095.08 2084.25 2085.19 2113.10 2113.10 2122.84 2126.85 2127.72 2127.72 2147.23 2149.58 2147.76 2147.76 Neutral 1134 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2020/2021 2116.84 2149.64 2148.74 2146.09 2146.09 2141.29 2133.38 2126.38 2126.38 2131.03 2141.35 2135.89 2135.89 2128.81 2123.89 2116.84 2116.84 Neutral 1135 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2021/2022 2096.10 2088.58 2084.60 2083.04 2083.04 2091.55 2071.51 2082.24 2082.24 2077.60 2079.94 2077.51 2077.51 2089.86 2091.57 2096.10 2096.10 Neutral 1136 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2022/2023 2148.92 2082.67 2072.63 2077.27 2077.27 2071.43 2084.64 2112.08 2112.08 2110.44 2117.83 2116.23 2116.23 2132.40 2136.55 2148.92 2148.92 Neutral 1137 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2023/2024 2212.08 2162.01 2172.94 2170.83 2170.83 2173.66 2174.66 2187.25 2187.25 2205.31 2213.17 2207.76 2207.76 2207.14 2212.22 2212.08 2212.08 Neutral 1138 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2024/2025 2332.81 2201.31 2198.94 2197.83 2197.83 2212.98 2209.78 2240.63 2240.63 2252.73 2262.46 2297.61 2297.61 2315.63 2326.15 2332.81 2332.81 Neutral 1139 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2025/2026 2330.35 2330.46 2322.63 2322.63 2343.50 2357.08 2357.75 2357.75 2373.73 2374.56 Neutral 1140 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2012/2013 8.60 Up is Bad 1141 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2013/2014 8.40 Up is Bad 1142 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2014/2015 9.00 Up is Bad 1143 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2015/2016 8.10 8.80 8.60 8.60 8.60 8.40 8.30 8.10 8.10 8.10 8.10 7.90 7.90 7.90 8.00 8.10 8.10 Up is Bad 1144 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2016/2017 9.00 8.30 8.50 8.50 8.50 8.60 8.80 8.80 8.80 8.70 8.90 8.70 9.10 9.10 9.00 9.00 9.00 Up is Bad 1145 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2017/2018 9.70 8.80 8.80 8.70 8.70 8.70 8.80 9.10 9.10 9.10 8.90 9.30 9.30 9.50 9.70 9.70 9.70 Up is Bad 1146 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2018/2019 10.18 9.90 10.00 10.00 10.00 10.00 10.10 10.20 10.20 10.30 10.50 10.30 10.30 10.30 10.27 10.18 10.18 Up is Bad 1147 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2019/2020 10.29 10.18 10.14 10.07 10.07 10.13 10.14 10.12 10.12 10.24 10.21 10.34 10.34 10.29 10.19 10.29 10.29 Up is Bad 1148 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2020/2021 7.97 10.30 10.19 10.10 10.10 9.92 9.74 9.68 9.68 9.40 9.21 8.86 8.86 8.61 8.32 7.97 7.97 Up is Bad 1149 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2021/2022 11.47 7.83 7.94 8.12 8.12 8.29 8.49 8.67 8.67 8.85 9.20 9.58 9.58 10.05 10.61 11.47 11.47 Up is Bad 1150 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2022/2023 11.39 11.74 12.05 12.24 12.24 12.44 12.47 12.45 12.45 12.51 12.55 12.53 12.53 12.13 11.85 11.39 11.39 Up is Bad 1151 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2023/2024 10.84 11.11 10.90 10.78 10.78 10.65 10.72 10.79 10.79 10.90 10.81 10.76 10.76 10.89 11.02 10.84 10.84 Up is Bad 1152 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2024/2025 11.30 10.91 11.05 11.10 11.10 11.22 11.20 11.13 11.13 11.04 11.09 11.15 11.15 11.23 11.19 11.30 11.30 Up is Bad 1153 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2025/2026 11.28 11.18 11.19 11.19 11.13 11.12 11.18 11.18 11.24 11.17 Up is Bad 1154 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2014/2015 11.40 Up is Bad 1155 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2015/2016 10.10 10.60 10.40 10.30 10.30 10.10 10.00 9.90 9.90 10.00 10.10 9.90 9.90 9.90 10.00 10.10 10.10 Up is Bad 1156 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2016/2017 10.20 10.10 10.20 10.10 10.10 10.10 10.30 10.30 10.30 10.10 10.10 9.90 10.10 10.30 10.20 10.20 10.20 Up is Bad 1157 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2017/2018 11.50 10.20 10.20 10.10 10.10 10.10 10.20 10.50 10.50 10.60 10.40 11.00 11.00 11.20 11.40 11.50 11.50 Up is Bad 1158 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2018/2019 11.30 11.60 11.70 11.80 11.80 11.90 11.90 11.80 11.80 11.90 11.90 11.70 11.70 11.60 11.49 11.30 11.30 Up is Bad 1159 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2019/2020 11.56 11.18 11.12 11.05 11.05 11.11 11.14 11.13 11.13 11.28 11.27 11.45 11.45 11.46 11.42 11.56 11.56 Up is Bad 1160 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2020/2021 8.80 11.57 11.40 11.29 11.29 11.06 10.74 10.63 10.63 10.35 10.14 9.79 9.79 9.51 9.16 8.80 8.80 Up is Bad 1161 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2021/2022 11.73 8.60 8.60 8.74 8.74 8.87 9.13 9.29 9.29 9.41 9.71 10.09 10.09 10.41 10.96 11.73 11.73 Up is Bad 1162 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2022/2023 11.96 12.11 12.51 12.73 12.73 12.95 12.97 12.94 12.94 13.02 13.08 13.01 13.01 12.69 12.39 11.96 11.96 Up is Bad 1163 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2023/2024 11.20 11.63 11.34 11.17 11.17 11.03 11.11 11.19 11.19 11.26 11.17 11.05 11.05 11.21 11.35 11.20 11.20 Up is Bad 1164 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2024/2025 11.87 11.22 11.39 11.43 11.43 11.60 11.55 11.49 11.49 11.47 11.57 11.71 11.71 11.81 11.76 11.87 11.87 Up is Bad 1165 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2025/2026 11.89 11.81 11.84 11.84 11.75 11.73 11.77 11.77 11.80 11.71 Up is Bad 1166 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2012/2013 6.50 Up is Bad 1167 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2013/2014 6.50 Up is Bad 1168 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2014/2015 7.80 Up is Bad 1169 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2015/2016 5.70 6.40 6.30 6.30 6.30 6.20 6.10 6.00 6.00 5.70 5.60 5.50 5.50 5.40 5.50 5.70 5.70 Up is Bad 1170 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2016/2017 7.30 6.20 6.50 6.60 6.60 6.70 6.90 7.10 7.10 7.20 7.40 7.40 7.60 7.60 7.50 7.30 7.30 Up is Bad 1171 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2017/2018 7.10 7.00 6.90 6.80 6.80 6.80 6.80 7.00 7.00 7.00 6.60 6.90 6.90 7.10 7.10 7.10 7.10 Up is Bad 1172 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2018/2019 7.72 7.30 7.20 7.00 7.00 6.90 7.10 7.30 7.30 7.40 7.60 7.50 7.50 7.50 7.67 7.72 7.72 Up is Bad 1173 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2019/2020 7.01 7.93 7.89 7.84 7.84 7.87 7.84 7.75 7.75 7.75 7.64 7.62 7.62 7.36 7.06 7.01 7.01 Up is Bad 1174 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2020/2021 4.88 6.91 6.83 6.71 6.71 6.57 6.70 6.71 6.71 6.38 6.15 5.75 5.75 5.49 5.28 4.88 4.88 Up is Bad 1175 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2021/2022 10.53 5.06 5.59 5.93 5.93 6.26 6.24 6.49 6.49 6.87 7.42 7.76 7.76 8.78 9.35 10.53 10.53 Up is Bad 1176 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2022/2023 9.35 10.45 10.45 10.49 10.49 10.64 10.70 10.72 10.72 10.70 10.67 10.83 10.83 10.15 9.89 9.35 9.35 Up is Bad 1177 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2023/2024 9.41 9.24 9.27 9.36 9.36 9.24 9.31 9.35 9.35 9.57 9.48 9.63 9.63 9.64 9.74 9.41 9.41 Up is Bad 1178 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2024/2025 8.83 9.67 9.70 9.73 9.73 9.66 9.75 9.61 9.61 9.22 9.05 8.75 8.75 8.74 8.75 8.83 8.83 Up is Bad 1179 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2025/2026 8.58 8.38 8.27 8.27 8.36 8.34 8.47 8.47 8.64 8.65 Up is Bad 1180 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2014/2015 8.50 Neutral 1181 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2015/2016 8.80 8.60 8.00 8.10 8.80 Neutral 1182 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2016/2017 10.00 8.70 9.00 9.10 9.10 9.27 9.02 9.08 9.08 9.20 9.30 8.90 10.00 10.00 10.00 10.00 10.00 Neutral 1183 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2017/2018 10.88 10.72 10.85 10.89 10.89 10.93 10.75 10.62 10.62 10.56 10.63 11.00 11.00 10.87 11.12 10.88 10.88 Neutral 1184 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2018/2019 8.97 10.22 10.08 9.83 9.83 10.02 9.41 9.42 9.42 9.44 9.55 8.89 8.89 9.39 8.94 8.97 8.97 Neutral 1185 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2019/2020 9.12 9.28 9.60 9.88 9.88 9.52 9.47 9.54 9.54 9.33 9.17 8.97 8.97 0.00 0.00 9.12 9.12 Neutral 1186 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2020/2021 5.82 8.92 8.32 7.98 7.98 7.86 6.62 6.47 6.47 6.51 6.15 5.90 5.90 5.57 5.58 5.82 5.82 Neutral 1187 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2021/2022 10.45 5.81 5.96 6.40 6.40 7.25 8.51 8.93 8.93 9.15 9.72 9.77 9.77 9.82 10.16 10.45 10.45 Neutral 1188 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2022/2023 11.38 10.91 11.52 11.42 11.42 10.85 10.88 10.88 10.88 11.32 11.34 11.64 11.64 11.69 11.72 11.38 11.38 Neutral 1189 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2023/2024 8.33 11.04 10.75 10.40 10.40 10.20 9.74 9.48 9.48 8.87 8.49 8.55 8.55 8.53 8.44 8.33 8.33 Neutral 1190 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2024/2025 8.14 8.55 8.60 8.73 8.73 9.01 8.87 8.60 8.60 8.54 8.69 8.24 8.24 8.37 8.12 8.14 8.14 Neutral 1191 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2025/2026 8.09 7.87 8.06 8.06 7.84 7.64 7.81 7.81 8.21 8.31 Neutral 1192 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2014/2015 7.00 Neutral 1193 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2015/2016 7.00 6.80 6.10 6.30 7.00 Neutral 1194 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2016/2017 7.60 6.90 7.30 7.40 7.40 7.51 7.23 7.13 7.13 7.10 7.20 6.90 7.60 7.70 7.40 7.60 7.60 Neutral 1195 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2017/2018 7.55 8.08 8.09 8.23 8.23 8.17 7.88 7.73 7.73 7.47 7.48 7.79 7.79 7.72 7.99 7.55 7.55 Neutral 1196 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2018/2019 7.82 7.59 7.29 6.84 6.84 7.09 7.34 7.46 7.46 7.73 7.89 7.71 7.71 8.03 7.73 7.82 7.82 Neutral 1197 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2019/2020 7.25 8.14 8.36 8.85 8.85 8.47 8.43 8.42 8.42 8.26 8.02 7.78 7.78 0.00 0.00 7.25 7.25 Neutral 1198 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2020/2021 5.55 7.39 6.80 6.36 6.36 6.12 5.65 5.49 5.49 5.53 5.26 5.14 5.14 5.07 5.19 5.55 5.55 Neutral 1199 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2021/2022 10.36 5.46 5.75 6.30 6.30 7.45 8.41 8.66 8.66 8.91 9.49 9.63 9.63 9.73 9.99 10.36 10.36 Neutral 1200 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2022/2023 10.95 10.78 11.47 11.25 11.25 10.66 10.46 10.81 10.81 11.33 11.28 11.27 11.27 11.34 11.36 10.95 10.95 Neutral 1201 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2023/2024 7.89 10.53 10.22 9.88 9.88 9.54 9.48 9.11 9.11 8.34 7.88 8.02 8.02 8.04 7.95 7.89 7.89 Neutral 1202 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2024/2025 6.99 8.04 8.03 8.10 8.10 8.28 7.84 7.60 7.60 7.54 7.77 7.41 7.41 7.31 7.13 6.99 6.99 Neutral 1203 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2025/2026 7.01 6.76 6.96 6.96 6.60 6.68 6.89 6.89 7.24 7.44 Neutral 1204 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2016/2017 NC NC NC NC NC Up is Good 1205 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2017/2018 NC NC NC NC NC Up is Good 1206 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2018/2019 72.00 71.12 72.00 75.00 75.00 68.00 70.00 72.00 72.00 Up is Good 1207 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2019/2020 NC NC NC NC NC Up is Good 1208 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2020/2021 NC NC NC NC NC Up is Good 1209 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2021/2022 61.00 NC NC 61.00 Up is Good 1210 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2022/2023 67.59 67.00 67.00 67.59 67.59 Up is Good 1211 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2023/2024 66.00 66.00 Up is Good 1212 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2024/2025 73.07 Up is Good 1213 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2016/2017 NC NC NC NC NC Up is Bad 1214 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2017/2018 NC NC NC NC NC Up is Bad 1215 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2018/2019 9.00 8.92 10.00 7.00 7.00 11.00 9.00 9.00 9.00 Up is Bad 1216 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2019/2020 NC NC NC NC NC Up is Bad 1217 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2020/2021 NC NC NC NC NC Up is Bad 1218 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2021/2022 11.00 NC NC 11.00 Up is Bad 1219 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2022/2023 10.89 13.00 13.00 10.89 10.89 Up is Bad 1220 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2023/2024 12.00 12.00 Up is Bad 1221 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2024/2025 9.21 Up is Bad 1222 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2016/2017 NC NC NC NC NC Up is Good 1223 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2017/2018 NC NC NC NC NC Up is Good 1224 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2018/2019 32.00 30.70 32.00 37.00 37.00 30.00 33.00 32.00 32.00 Up is Good 1225 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2019/2020 NC NC NC NC NC Up is Good 1226 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2020/2021 NC NC NC NC NC Up is Good 1227 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2021/2022 38.00 NC NC 38.00 Up is Good 1228 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2022/2023 33.46 34.00 34.00 33.46 33.46 Up is Good 1229 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2023/2024 32.00 32.00 Up is Good 1230 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2024/2025 38.13 Up is Good 1231 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2016/2017 NC NC NC NC NC Up is Bad 1232 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2017/2018 NC NC NC NC NC Up is Bad 1233 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2018/2019 28.00 30.09 28.00 24.00 24.00 30.00 29.00 28.00 28.00 Up is Bad 1234 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2019/2020 NC NC NC NC NC Up is Bad 1235 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2020/2021 NC NC NC NC NC Up is Bad 1236 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2021/2022 22.00 NC NC 22.00 Up is Bad 1237 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2022/2023 28.66 27.00 27.00 28.66 28.66 Up is Bad 1238 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2023/2024 27.00 27.00 Up is Bad 1239 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2024/2025 24.35 Up is Bad 1240 STF32 Voluntary Turnover (%) Monthly Financial Year 2014/2015 8.50 1.50 3.70 1.90 1.30 Up is Bad 1241 STF32 Voluntary Turnover (%) Monthly Financial Year 2015/2016 8.80 0.70 0.30 0.50 1.50 0.50 2.30 0.50 3.40 0.70 0.40 0.90 2.00 0.70 0.50 0.70 1.90 Up is Bad 1242 STF32 Voluntary Turnover (%) Monthly Financial Year 2016/2017 10.00 0.60 0.60 0.60 1.80 0.70 2.20 0.60 3.40 0.80 0.50 0.50 3.70 0.70 0.40 0.90 3.80 Up is Bad 1243 STF32 Voluntary Turnover (%) Monthly Financial Year 2017/2018 11.74 1.43 0.70 0.76 2.95 0.72 2.27 0.67 2.20 0.73 0.64 1.09 3.84 0.57 0.66 0.59 3.99 Up is Bad 1244 STF32 Voluntary Turnover (%) Monthly Financial Year 2018/2019 8.98 0.79 0.51 0.46 1.81 0.92 1.87 0.66 1.86 0.74 0.74 0.46 3.18 0.58 0.20 0.61 3.38 Up is Bad 1245 STF32 Voluntary Turnover (%) Monthly Financial Year 2019/2020 9.12 0.87 0.83 0.76 2.46 0.55 1.89 0.75 3.20 0.51 0.59 0.72 1.83 0.82 0.40 0.37 1.60 Up is Bad 1246 STF32 Voluntary Turnover (%) Monthly Financial Year 2020/2021 5.82 0.66 0.20 0.40 1.27 0.40 0.72 0.60 1.74 0.55 0.23 0.49 1.27 0.52 0.40 0.61 1.53 Up is Bad 1247 STF32 Voluntary Turnover (%) Monthly Financial Year 2021/2022 10.45 0.55 0.35 0.87 1.78 1.29 1.98 1.00 4.28 0.77 0.82 0.56 2.16 0.56 0.76 0.89 2.22 Up is Bad 1248 STF32 Voluntary Turnover (%) Monthly Financial Year 2022/2023 11.38 0.98 0.95 0.77 2.71 0.71 2.02 1.00 3.74 1.21 0.85 0.85 2.92 0.64 0.79 0.55 2.00 Up is Bad 1249 STF32 Voluntary Turnover (%) Monthly Financial Year 2023/2024 8.33 0.61 0.66 0.43 1.72 0.52 1.54 0.74 2.81 0.59 0.47 0.91 1.98 0.62 0.71 0.47 1.81 Up is Bad 1250 STF32 Voluntary Turnover (%) Monthly Financial Year 2024/2025 8.14 0.74 0.71 0.53 1.99 0.80 1.43 0.50 2.74 0.53 0.68 0.47 1.68 0.76 0.46 0.49 1.72 Up is Bad 1251 STF32 Voluntary Turnover (%) Monthly Financial Year 2025/2026 0.69 0.49 0.73 1.92 0.58 1.21 0.67 2.47 0.93 0.78 Up is Bad 1252 STF32a Voluntary Turnover (%) Monthly Financial Year 2014/2015 7.00 1.60 2.70 1.40 1.30 Up is Bad 1253 STF32a Voluntary Turnover (%) Monthly Financial Year 2015/2016 7.00 0.70 0.20 0.50 1.30 0.70 0.80 0.60 2.10 0.70 0.40 0.40 1.50 0.80 0.50 0.80 2.00 Up is Bad 1254 STF32a Voluntary Turnover (%) Monthly Financial Year 2016/2017 7.60 0.50 0.60 0.60 1.70 0.80 0.60 0.50 1.90 0.60 0.50 0.20 2.00 0.80 0.20 1.00 2.10 Up is Bad 1255 STF32a Voluntary Turnover (%) Monthly Financial Year 2017/2018 7.81 0.43 0.81 0.82 2.07 0.74 0.59 0.67 2.39 0.39 0.59 0.72 2.20 0.70 0.48 0.61 2.07 Up is Bad 1256 STF32a Voluntary Turnover (%) Monthly Financial Year 2018/2019 7.69 0.45 0.52 0.36 1.34 1.01 0.83 0.78 1.84 0.66 0.74 0.55 2.15 0.70 0.19 0.70 2.56 Up is Bad 1257 STF32a Voluntary Turnover (%) Monthly Financial Year 2019/2020 7.25 0.54 0.74 0.86 2.16 0.63 0.82 0.77 2.23 0.50 0.50 0.62 1.63 0.61 0.34 0.26 1.23 Up is Bad 1258 STF32a Voluntary Turnover (%) Monthly Financial Year 2020/2021 5.55 0.69 0.15 0.42 1.27 0.38 0.34 0.62 1.35 0.54 0.23 0.50 1.28 0.54 0.46 0.62 1.64 Up is Bad 1259 STF32a Voluntary Turnover (%) Monthly Financial Year 2021/2022 10.36 0.59 0.43 1.01 2.05 1.54 1.28 0.83 3.66 0.80 0.84 0.64 2.28 0.64 0.72 1.00 2.36 Up is Bad 1260 STF32a Voluntary Turnover (%) Monthly Financial Year 2022/2023 10.95 0.96 1.12 0.80 2.89 0.96 1.08 1.18 3.23 1.31 0.79 0.63 2.74 0.75 0.75 0.58 2.08 Up is Bad 1261 STF32a Voluntary Turnover (%) Monthly Financial Year 2023/2024 7.89 0.50 0.81 0.46 1.79 0.62 1.01 0.81 2.45 0.53 0.34 0.76 1.65 0.77 0.65 0.57 2.00 Up is Bad 1262 STF32a Voluntary Turnover (%) Monthly Financial Year 2024/2025 6.99 0.58 0.81 0.50 1.89 0.80 0.57 0.57 1.95 0.49 0.64 0.41 1.55 0.67 0.48 0.44 1.60 Up is Bad 1263 STF32a Voluntary Turnover (%) Monthly Financial Year 2025/2026 0.59 0.55 0.70 1.85 0.44 0.66 0.77 1.87 0.84 0.84 Up is Bad 1264 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2012/2013 29.00 Up is Good 1265 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2013/2014 24.00 Up is Good 1266 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2014/2015 NC Up is Good 1267 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2015/2016 NC Up is Good 1268 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2016/2017 25.65 29.00 NC 25.65 NC Up is Good 1269 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2017/2018 26.87 28.41 NC 26.87 NC Up is Good 1270 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2018/2019 28.95 25.68 NC 28.95 NC Up is Good 1271 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2019/2020 29.06 27.37 NC 29.06 NC Up is Good 1272 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2020/2021 27.30 29.55 27.30 NC NC Up is Good 1273 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2021/2022 24.26 27.00 NC 24.26 NC Up is Good 1274 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2022/2023 20.94 25.67 20.94 Up is Good 1275 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2023/2024 21.37 22.79 21.37 Up is Good 1276 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2024/2025 20.92 22.11 20.92 Up is Good 1277 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2025/2026 19.41 Up is Good 1278 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2012/2013 42.00 Up is Bad 1279 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2013/2014 49.00 Up is Bad 1280 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2014/2015 NC Up is Bad 1281 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2015/2016 NC Up is Bad 1282 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2016/2017 39.96 39.50 NC 39.96 NC Up is Bad 1283 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2017/2018 40.94 37.22 NC 40.94 NC Up is Bad 1284 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2018/2019 41.01 43.16 NC 41.01 NC Up is Bad 1285 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2019/2020 37.93 39.30 NC 37.93 NC Up is Bad 1286 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2020/2021 40.94 39.80 40.94 NC NC Up is Bad 1287 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2021/2022 47.14 43.00 NC 47.14 NC Up is Bad 1288 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2022/2023 48.69 47.13 48.69 Up is Bad 1289 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2023/2024 50.96 51.74 50.96 Up is Bad 1290 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2024/2025 50.00 50.00 50.00 Up is Bad 1291 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2025/2026 43.62 Up is Bad 1292 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2012/2013 75.00 Up is Good 1293 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2013/2014 86.00 Up is Good 1294 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2014/2015 NC Up is Good 1295 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2015/2016 NC Up is Good 1296 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2016/2017 90.85 88.20 NC 90.85 NC Up is Good 1297 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2017/2018 89.91 90.27 NC 89.91 NC Up is Good 1298 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2018/2019 92.24 89.66 NC 92.24 NC Up is Good 1299 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2019/2020 90.59 91.58 NC 90.59 NC Up is Good 1300 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2020/2021 NC NC NC NC NC Up is Good 1301 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2021/2022 90.34 91.00 NC 90.34 NC Up is Good 1302 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2022/2023 92.39 93.60 92.39 Up is Good 1303 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2023/2024 91.46 92.99 91.46 Up is Good 1304 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2024/2025 90.84 92.35 90.84 Up is Good 1305 TAP12a % of Talkabout panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2025/2026 90.93 Up is Good 1306 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2012/2013 25.00 Up is Bad 1307 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2013/2014 14.00 Up is Bad 1308 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2014/2015 NC Up is Bad 1309 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2015/2016 NC Up is Bad 1310 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2016/2017 7.36 10.50 NC 7.36 NC Up is Bad 1311 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2017/2018 8.37 7.74 NC 8.37 NC Up is Bad 1312 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2018/2019 6.21 8.02 NC 6.21 NC Up is Bad 1313 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2019/2020 8.17 6.74 NC 8.17 NC Up is Bad 1314 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2020/2021 NC NC NC NC NC Up is Bad 1315 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2021/2022 7.89 7.00 NC 7.89 NC Up is Bad 1316 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2022/2023 6.30 4.46 6.30 Up is Bad 1317 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2023/2024 6.34 5.12 6.34 Up is Bad 1318 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2024/2025 5.09 4.75 5.09 Up is Bad 1319 TAP12b % of Talkabout panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2025/2026 4.80 Up is Bad 1320 TAP36a % of the Talkabout panel who speak positively about the council Quarterly Financial Year 2016/2017 NC Up is Good 1321 TAP36a % of the Talkabout panel who speak positively about the council Quarterly Financial Year 2017/2018 35.64 NC NC 35.64 NC Up is Good 1322 TAP36a % of the Talkabout panel who speak positively about the council Quarterly Financial Year 2018/2019 31.66 32.91 NC 31.66 NC Up is Good 1323 TAP36a % of the Talkabout panel who speak positively about the council Quarterly Financial Year 2019/2020 31.42 33.27 NC 31.42 NC Up is Good 1324 TAP36a % of the Talkabout panel who speak positively about the council Quarterly Financial Year 2020/2021 NC NC NC NC NC Up is Good 1325 TAP36a % of the Talkabout panel who speak positively about the council Quarterly Financial Year 2021/2022 30.04 32.00 NC 30.04 NC Up is Good 1326 TAP36a % of the Talkabout panel who speak positively about the council Quarterly Financial Year 2022/2023 29.26 29.09 29.26 Up is Good 1327 TAP36a % of the Talkabout panel who speak positively about the council Quarterly Financial Year 2023/2024 25.90 21.96 25.90 Up is Good 1328 TAP36a % of the Talkabout panel who speak positively about the council Quarterly Financial Year 2024/2025 30.36 27.23 30.36 Up is Good 1329 TAP36a % of the Talkabout panel who speak positively about the council Quarterly Financial Year 2025/2026 26.73 Up is Good 1330 TAP36b % of the Talkabout panel who speak negatively about the council Quarterly Financial Year 2016/2017 NC Up is Bad 1331 TAP36b % of the Talkabout panel who speak negatively about the council Quarterly Financial Year 2017/2018 29.37 NC NC 29.37 NC Up is Bad 1332 TAP36b % of the Talkabout panel who speak negatively about the council Quarterly Financial Year 2018/2019 28.38 31.85 NC 28.38 NC Up is Bad 1333 TAP36b % of the Talkabout panel who speak negatively about the council Quarterly Financial Year 2019/2020 26.68 27.79 NC 26.68 NC Up is Bad 1334 TAP36b % of the Talkabout panel who speak negatively about the council Quarterly Financial Year 2020/2021 NC NC NC NC NC Up is Bad 1335 TAP36b % of the Talkabout panel who speak negatively about the council Quarterly Financial Year 2021/2022 32.36 31.00 NC 32.36 NC Up is Bad 1336 TAP36b % of the Talkabout panel who speak negatively about the council Quarterly Financial Year 2022/2023 32.57 33.72 32.57 Up is Bad 1337 TAP36b % of the Talkabout panel who speak negatively about the council Quarterly Financial Year 2023/2024 33.61 37.57 33.61 Up is Bad 1338 TAP36b % of the Talkabout panel who speak negatively about the council Quarterly Financial Year 2024/2025 31.63 39.01 31.63 Up is Bad 1339 TAP36b % of the Talkabout panel who speak negatively about the council Quarterly Financial Year 2025/2026 36.39 Up is Bad 1340 TAP37a % of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service Quarterly Financial Year 2023/2024 10.92 10.92 Up is Good 1341 TAP37a % of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service Quarterly Financial Year 2024/2025 11.36 11.07 11.36 Up is Good 1342 TAP37a % of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service Quarterly Financial Year 2025/2026 11.50 Up is Good 1343 TAP37b % of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service Quarterly Financial Year 2023/2024 34.86 34.86 Up is Good 1344 TAP37b % of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service Quarterly Financial Year 2024/2025 27.76 29.07 27.76 Up is Good 1345 TAP37b % of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service Quarterly Financial Year 2025/2026 30.67 Up is Good 1346 TAP37c % of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service Quarterly Financial Year 2023/2024 34.51 34.51 Up is Good 1347 TAP37c % of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service Quarterly Financial Year 2024/2025 38.17 37.02 38.17 Up is Good 1348 TAP37c % of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service Quarterly Financial Year 2025/2026 32.59 Up is Good 1349 TAP37d % of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service Quarterly Financial Year 2023/2024 19.72 19.72 Up is Bad 1350 TAP37d % of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service Quarterly Financial Year 2024/2025 22.71 22.84 22.71 Up is Bad 1351 TAP37d % of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service Quarterly Financial Year 2025/2026 25.24 Up is Bad 1352 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2010/2011 76.00 78.00 80.00 86.00 86.00 87.00 86.00 86.00 86.00 87.00 79.00 65.00 65.00 55.00 70.00 76.00 76.00 Up is Good 1353 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2011/2012 80.00 77.00 81.00 83.00 83.00 88.00 86.00 88.00 88.00 84.00 79.00 73.00 73.00 59.00 76.00 80.00 80.00 Up is Good 1354 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2012/2013 77.00 77.00 78.00 87.00 87.00 86.00 86.00 87.00 87.00 78.00 77.00 71.00 71.00 52.00 74.00 77.00 77.00 Up is Good 1355 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2013/2014 80.90 76.00 82.00 86.00 86.00 91.00 89.00 90.00 90.00 87.00 84.00 77.00 77.00 59.10 77.00 80.90 81.00 Up is Good 1356 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2014/2015 74.76 85.20 83.90 84.90 84.90 91.50 92.00 92.10 92.10 86.50 81.50 80.50 82.90 60.70 71.90 73.00 73.00 Up is Good 1357 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2015/2016 66.50 73.60 78.10 85.60 85.60 88.60 84.20 84.30 84.30 80.60 75.77 69.86 69.86 50.60 61.90 66.50 66.50 Up is Good 1358 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2016/2017 79.24 78.00 77.00 82.00 79.00 88.00 87.00 88.00 88.00 85.00 81.00 81.50 82.50 58.70 70.20 73.50 67.47 Up is Good 1359 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2017/2018 79.43 80.90 81.50 85.40 82.60 87.00 87.20 87.60 87.27 82.00 79.60 79.20 80.27 60.30 71.40 71.10 67.60 Up is Good 1360 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2018/2019 77.22 72.80 77.20 80.80 76.93 83.40 86.20 85.60 85.07 82.60 80.10 77.00 79.90 56.00 70.80 74.20 67.00 Up is Good 1361 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2019/2020 79.11 82.60 84.10 88.90 85.20 93.80 93.30 89.90 92.40 87.60 82.30 82.40 84.10 63.30 66.90 34.20 54.80 Up is Good 1362 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2020/2021 31.98 13.40 17.60 24.20 18.40 38.70 73.60 68.10 60.10 45.80 20.90 29.80 32.20 13.90 16.60 21.20 17.20 Up is Good 1363 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2021/2022 65.13 24.10 43.80 71.70 46.50 77.90 86.60 85.30 83.30 79.10 74.90 66.80 73.60 41.10 70.20 60.10 57.10 Up is Good 1364 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2022/2023 80.10 77.10 76.70 77.80 77.20 86.10 85.70 84.30 85.37 84.90 85.70 84.00 84.87 67.20 76.00 75.70 72.97 Up is Good 1365 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2023/2024 83.71 85.30 80.70 84.50 83.50 89.10 89.20 91.20 89.80 86.90 87.70 84.00 86.20 67.00 79.00 80.00 75.33 Up is Good 1366 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2024/2025 85.00 82.00 85.00 85.00 84.00 85.00 89.00 90.00 88.00 90.00 89.00 86.00 88.33 70.00 83.00 82.00 78.00 Up is Good 1367 TOU01 Hotels: Room Occupancy (%) Monthly Financial Year 2025/2026 86.70 86.20 85.20 86.03 91.90 91.60 90.50 91.33 89.70 89.30 Up is Good 1368 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2013/2014 NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC Up is Bad 1369 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2014/2015 NC NC NC NC NC NC NC 8.00 8.00 10.00 4.00 7.00 21.00 17.00 55.00 85.00 157.00 Up is Bad 1370 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2015/2016 351.00 71.00 16.00 19.00 106.00 38.00 59.00 22.00 119.00 20.00 16.00 21.00 57.00 40.00 16.00 13.00 69.00 Up is Bad 1371 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2016/2017 556.00 37.00 44.00 61.00 142.00 37.00 20.00 36.00 93.00 31.00 31.00 52.00 114.00 81.00 59.00 67.00 207.00 Up is Bad 1372 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2017/2018 938.00 82.00 118.00 121.00 321.00 76.00 50.00 93.00 219.00 90.00 65.00 53.00 208.00 72.00 60.00 58.00 190.00 Up is Bad 1373 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2018/2019 1268.00 74.00 99.00 136.00 309.00 132.00 120.00 112.00 364.00 139.00 142.00 106.00 387.00 89.00 64.00 55.00 208.00 Up is Bad 1374 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2019/2020 774.00 92.00 79.00 76.00 247.00 105.00 92.00 88.00 285.00 66.00 54.00 32.00 152.00 38.00 29.00 23.00 90.00 Up is Bad 1375 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2020/2021 249.00 6.00 9.00 30.00 45.00 31.00 23.00 17.00 71.00 27.00 12.00 14.00 53.00 21.00 19.00 40.00 80.00 Up is Bad 1376 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2021/2022 857.00 50.00 44.00 107.00 201.00 112.00 85.00 74.00 271.00 72.00 83.00 43.00 198.00 49.00 39.00 99.00 187.00 Up is Bad 1377 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2022/2023 1225.00 91.00 106.00 172.00 369.00 174.00 184.00 137.00 495.00 107.00 69.00 39.00 215.00 52.00 33.00 61.00 146.00 Up is Bad 1378 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2023/2024 935.00 70.00 116.00 197.00 383.00 146.00 100.00 53.00 299.00 31.00 33.00 36.00 100.00 83.00 31.00 39.00 153.00 Up is Bad 1379 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2024/2025 582.00 68.00 48.00 59.00 175.00 46.00 56.00 56.00 158.00 61.00 44.00 33.00 138.00 44.00 40.00 27.00 111.00 Up is Bad 1380 WA104 Number of Complaints (All Grades) - Waste Services Monthly Financial Year 2025/2026 22.00 27.00 31.00 80.00 22.00 15.00 7.00 58.00 8.00 6.00 10.00 28.00 Up is Bad 1381 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2016/2017 NC Up is Good 1382 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2017/2018 NC Up is Good 1383 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2018/2019 NC Up is Good 1384 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2019/2020 91.20 NC NC NC NC 82.10 90.50 95.10 89.20 91.90 87.40 90.70 90.00 94.60 93.40 95.30 94.40 Up is Good 1385 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2020/2021 96.20 96.20 95.50 94.90 95.40 97.30 98.00 97.40 97.60 98.10 94.00 94.00 95.60 95.00 96.20 96.10 95.80 Up is Good 1386 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2021/2022 75.90 96.80 96.20 90.50 94.50 67.50 51.70 46.10 55.00 80.30 81.60 84.90 82.00 84.50 89.30 33.30 78.40 Up is Good 1387 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2022/2023 NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC Up is Good 1388 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2023/2024 NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC Up is Good 1389 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2024/2025 NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC Up is Good 1390 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2025/2026 NC NC NC NC NC NC NC NC NC NC NC NC Up is Good 1391 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2012/2013 NC 1193.00 983.00 658.00 2834.00 609.00 650.00 787.00 2046.00 Neutral 1392 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2013/2014 15629.00 792.00 657.00 960.00 2409.00 1745.00 1534.00 2480.00 5759.00 2338.00 1285.00 739.00 4362.00 988.00 611.00 1500.00 3099.00 Neutral 1393 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2014/2015 16969.00 1038.00 886.00 1381.00 3305.00 2070.00 2153.00 2708.00 6931.00 1917.00 1077.00 659.00 3653.00 933.00 850.00 1297.00 3080.00 Neutral 1394 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2015/2016 22425.00 781.00 868.00 1339.00 2988.00 1970.00 1914.00 2309.00 6193.00 2296.00 2170.00 1741.00 6207.00 2260.00 2104.00 2673.00 7037.00 Neutral 1395 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2016/2017 27346.00 2104.00 2149.00 3073.00 7326.00 3963.00 3668.00 4771.00 12402.00 1822.00 1449.00 840.00 4111.00 1234.00 1025.00 1248.00 3507.00 Neutral 1396 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2017/2018 14610.00 957.00 928.00 1250.00 3135.00 1299.00 1159.00 989.00 3447.00 1043.00 782.00 789.00 2614.00 1884.00 1514.00 2016.00 5414.00 Neutral 1397 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2018/2019 15117.00 1653.00 1322.00 1371.00 4346.00 1226.00 1411.00 1023.00 3660.00 1071.00 994.00 1049.00 3114.00 1210.00 1317.00 1470.00 3997.00 Neutral 1398 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2019/2020 9547.00 1168.00 1120.00 1250.00 3538.00 1250.00 914.00 936.00 3100.00 885.00 812.00 281.00 1978.00 304.00 302.00 325.00 931.00 Neutral 1399 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2020/2021 2708.00 156.00 165.00 572.00 893.00 569.00 388.00 110.00 1067.00 231.00 257.00 190.00 678.00 64.00 6.00 0.00 70.00 Neutral 1400 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2011/2012 5456.00 NA NA 713.00 713.00 576.00 567.00 585.00 1728.00 691.00 501.00 444.00 1636.00 432.00 387.00 560.00 1379.00 Neutral 1401 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2012/2013 8923.00 524.00 466.00 763.00 1753.00 1051.00 964.00 1313.00 3328.00 1544.00 645.00 355.00 2544.00 401.00 381.00 516.00 1298.00 Neutral 1402 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2013/2014 9303.00 568.00 500.00 674.00 1742.00 1007.00 900.00 1459.00 3366.00 1165.00 592.00 397.00 2154.00 557.00 437.00 1047.00 2041.00 Neutral 1403 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2014/2015 8805.00 778.00 534.00 722.00 2034.00 970.00 1081.00 1344.00 3395.00 903.00 555.00 391.00 1849.00 517.00 404.00 606.00 1527.00 Neutral 1404 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2015/2016 7244.00 427.00 446.00 650.00 1523.00 906.00 888.00 1077.00 2871.00 684.00 460.00 303.00 1447.00 405.00 441.00 557.00 1403.00 Neutral 1405 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2016/2017 5200.00 398.00 441.00 586.00 1425.00 819.00 714.00 1126.00 2659.00 324.00 159.00 112.00 595.00 170.00 142.00 209.00 521.00 Neutral 1406 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2017/2018 1742.00 165.00 90.00 152.00 407.00 187.00 0.00 139.00 326.00 186.00 148.00 108.00 442.00 224.00 170.00 173.00 567.00 Neutral 1407 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2018/2019 1875.00 158.00 151.00 145.00 454.00 152.00 136.00 156.00 444.00 188.00 144.00 124.00 456.00 196.00 158.00 167.00 521.00 Neutral 1408 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2019/2020 1389.00 136.00 123.00 135.00 394.00 141.00 120.00 126.00 387.00 112.00 81.00 63.00 256.00 90.00 127.00 135.00 352.00 Neutral 1409 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2020/2021 1931.00 105.00 717.00 132.00 954.00 151.00 114.00 358.00 623.00 120.00 102.00 95.00 317.00 31.00 6.00 0.00 37.00 Neutral 1410 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2013/2014 00:00:47 00:01:09 00:00:54 00:00:41 00:00:26 Neutral 1411 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2014/2015 00:00:57 00:00:42 00:00:25 00:00:45 00:00:37 00:01:13 00:01:19 00:03:36 00:01:54 00:01:58 00:01:01 00:00:09 00:01:04 00:00:10 00:00:15 00:00:36 00:00:21 Neutral 1412 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2015/2016 00:00:23 00:00:49 00:00:50 00:00:33 00:00:44 00:00:45 00:00:11 00:00:08 00:00:21 00:00:11 00:00:09 00:00:07 00:00:09 00:00:10 00:00:10 00:00:18 00:00:12 Neutral 1413 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2016/2017 00:00:09 00:00:10 00:00:07 00:00:06 00:00:08 00:00:06 00:00:13 00:00:09 00:00:09 00:00:06 00:00:05 00:00:07 00:00:06 00:00:11 00:00:10 00:00:21 00:00:14 Neutral 1414 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2017/2018 00:00:11 00:00:14 00:00:14 00:00:10 00:00:10 00:00:07 00:00:09 00:00:08 00:00:08 00:00:10 00:00:10 00:00:08 00:00:09 00:00:11 00:00:11 00:00:24 00:00:15 Neutral 1415 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2018/2019 00:00:21 00:00:39 00:00:18 00:00:25 00:00:27 00:00:16 00:00:18 00:00:12 00:00:15 00:00:29 00:00:22 00:00:10 00:00:22 00:00:21 00:00:22 00:00:16 00:00:19 Neutral 1416 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2019/2020 00:00:21 00:00:24 00:00:39 00:00:35 00:00:33 00:00:32 00:00:13 00:00:17 00:00:21 00:00:09 00:00:16 00:00:12 00:00:12 00:00:17 00:00:11 00:00:27 00:00:19 Neutral 1417 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2020/2021 00:00:16 00:00:10 00:00:08 00:00:10 00:00:09 00:00:16 00:00:34 00:00:23 00:00:23 00:00:25 00:00:17 00:00:08 00:00:17 00:00:10 00:00:07 00:00:22 00:00:14 Neutral 1418 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2021/2022 00:01:28 00:00:34 00:01:35 00:02:02 00:01:22 00:02:58 00:00:49 00:00:18 00:01:20 00:01:49 00:01:31 00:00:56 00:01:28 00:01:19 00:01:28 00:02:18 00:01:44 Neutral 1419 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2022/2023 00:01:42 00:02:15 00:01:48 00:02:23 00:02:07 00:06:31 00:03:30 00:00:36 00:03:26 00:00:50 00:00:48 00:00:25 00:00:43 00:00:37 00:00:19 00:00:26 00:00:28 Neutral 1420 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2023/2024 00:00:13 00:00:22 00:00:12 00:00:11 00:00:15 00:00:12 00:00:10 00:00:09 00:00:10 00:00:09 00:00:13 00:00:16 00:00:12 00:00:13 00:00:10 00:00:16 00:00:13 Neutral 1421 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2024/2025 00:00:42 00:00:32 00:00:21 00:01:19 00:00:42 00:01:54 00:00:34 00:00:31 00:01:05 00:00:29 00:00:25 00:00:19 00:00:25 00:00:23 00:00:19 00:00:24 00:00:22 Neutral 1422 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2025/2026 00:01:26 00:00:54 00:01:10 00:01:11 00:01:08 00:02:44 00:04:58 00:02:47 00:01:32 00:01:26 00:00:43 00:01:30 Neutral 1423 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2013/2014 42.50 26.50 32.90 51.60 64.30 Up is Good 1424 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2014/2015 47.60 51.80 66.80 51.40 56.30 40.60 37.30 13.60 29.60 33.10 42.30 72.30 47.70 72.20 66.10 45.10 59.70 Up is Good 1425 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2015/2016 64.90 35.40 43.50 59.60 45.00 51.30 75.20 78.30 68.12 71.00 76.88 83.90 76.99 79.00 82.90 64.90 75.40 Up is Good 1426 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2016/2017 75.70 73.50 79.20 74.80 75.70 72.40 65.70 68.10 68.60 77.90 84.40 84.70 82.00 76.50 87.60 72.60 78.20 Up is Good 1427 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2017/2018 79.10 77.90 66.40 73.70 72.67 80.50 81.30 83.00 81.60 80.40 84.60 89.60 84.90 85.10 85.00 68.70 78.80 Up is Good 1428 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2018/2019 73.70 64.30 81.20 72.30 72.40 74.20 80.80 81.00 78.60 65.00 70.90 84.20 71.70 70.50 67.80 75.10 71.30 Up is Good 1429 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2019/2020 70.90 64.30 56.10 69.00 62.80 65.60 69.80 66.10 67.10 77.70 71.90 86.90 78.20 77.40 79.40 73.30 76.50 Up is Good 1430 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2020/2021 77.80 91.70 85.30 85.80 87.10 79.60 65.20 72.60 72.60 58.80 76.60 89.30 75.20 82.50 89.50 66.10 77.60 Up is Good 1431 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2021/2022 31.00 61.10 43.10 31.70 44.40 17.90 25.70 28.50 24.00 23.80 32.70 47.30 33.00 25.50 29.60 19.10 23.90 Up is Good 1432 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2022/2023 40.20 28.10 36.10 30.10 31.50 12.80 26.80 48.90 26.50 44.50 54.10 59.40 51.70 53.40 65.80 63.20 60.60 Up is Good 1433 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2023/2024 79.20 72.00 81.10 76.90 76.70 79.80 85.80 83.50 83.10 86.10 74.60 78.20 79.70 79.60 81.80 70.80 77.30 Up is Good 1434 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2024/2025 57.50 68.10 70.80 44.80 60.70 32.00 50.60 44.60 39.90 66.50 64.40 71.80 67.20 71.50 73.90 65.70 70.30 Up is Good 1435 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2025/2026 40.50 55.70 43.80 46.30 44.00 23.70 14.60 26.40 42.10 Up is Good 1436 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2013/2014 76.40 64.60 71.50 82.50 90.00 Up is Good 1437 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2014/2015 79.50 84.60 91.50 82.70 86.10 75.20 72.40 51.50 65.60 72.00 77.90 92.70 80.10 94.30 91.30 81.60 88.40 Up is Good 1438 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2015/2016 90.80 74.30 83.10 90.20 81.60 88.00 94.00 95.60 92.51 94.00 96.07 97.60 95.80 96.40 97.80 92.00 95.30 Up is Good 1439 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2016/2017 96.00 95.90 96.20 94.80 95.60 95.90 92.90 94.80 94.50 96.30 98.00 97.90 97.30 97.00 98.40 96.10 97.10 Up is Good 1440 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2017/2018 97.10 97.30 92.50 95.50 94.90 97.40 97.90 98.10 97.80 97.50 98.10 99.00 98.20 98.80 98.30 95.00 97.20 Up is Good 1441 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2018/2019 95.50 92.80 96.90 96.20 95.30 96.00 97.30 97.70 97.00 94.00 94.60 97.40 95.00 94.60 93.30 95.20 94.40 Up is Good 1442 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2019/2020 94.10 93.30 91.20 94.40 92.90 94.80 95.60 90.50 93.60 92.00 91.70 98.50 93.70 97.00 96.90 96.10 96.60 Up is Good 1443 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2020/2021 96.50 98.00 98.20 98.70 98.40 97.50 93.00 95.70 95.40 91.90 96.90 99.10 96.10 97.20 98.90 94.30 96.50 Up is Good 1444 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2021/2022 74.20 92.60 85.80 80.80 86.10 64.80 66.10 62.80 64.50 69.60 81.60 87.60 78.50 68.40 74.60 68.40 69.80 Up is Good 1445 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2022/2023 80.20 67.00 81.30 77.20 75.40 53.70 71.70 90.80 69.00 84.90 91.10 93.60 89.30 93.20 95.20 93.70 94.00 Up is Good 1446 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2023/2024 96.50 96.40 98.00 97.80 97.40 98.00 99.10 96.70 97.90 97.30 93.90 95.50 95.60 95.90 96.10 93.20 95.10 Up is Good 1447 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2024/2025 85.40 91.60 93.50 81.40 88.60 64.60 83.40 79.80 73.40 92.80 90.50 93.50 92.20 93.60 95.30 90.80 93.20 Up is Good 1448 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2025/2026 82.30 87.20 83.60 84.20 82.70 69.00 54.70 67.70 77.40 Up is Good 1449 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2014/2015 45.30 Up is Good 1450 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2015/2016 65.70 36.20 46.40 60.60 46.50 53.90 75.90 79.50 69.50 71.00 77.60 83.50 77.20 78.60 83.20 65.90 75.70 Up is Good 1451 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2016/2017 74.90 74.20 80.20 75.40 76.50 72.80 64.60 66.30 67.70 75.80 82.60 83.20 80.20 75.60 85.90 70.80 76.70 Up is Good 1452 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2017/2018 78.30 77.50 65.30 73.50 72.10 80.10 81.20 82.50 81.30 80.10 82.80 88.30 83.70 84.00 83.90 68.20 78.00 Up is Good 1453 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2018/2019 72.60 63.00 79.70 71.50 71.20 73.80 79.40 79.70 77.50 64.80 70.40 83.50 71.30 69.20 66.50 72.80 69.70 Up is Good 1454 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2019/2020 69.60 62.10 54.40 67.50 61.00 64.30 68.10 64.00 65.40 75.20 70.70 85.50 76.50 75.70 78.80 72.50 75.50 Up is Good 1455 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2020/2021 77.10 91.40 85.60 85.80 87.20 79.50 65.20 72.70 72.60 60.50 76.10 89.10 73.40 81.70 89.10 65.20 76.80 Up is Good 1456 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2021/2022 30.00 60.80 42.60 31.70 44.20 17.50 24.70 26.90 23.00 22.90 30.80 45.10 31.60 23.30 28.20 18.00 22.60 Up is Good 1457 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2022/2023 38.70 26.80 35.00 28.40 30.10 12.30 25.80 46.50 25.50 43.60 52.60 57.90 50.50 50.90 63.40 58.80 57.40 Up is Good 1458 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2023/2024 76.50 69.30 75.90 73.20 72.90 77.80 83.80 81.80 81.20 83.40 72.80 76.50 77.60 78.00 79.30 67.20 74.60 Up is Good 1459 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2024/2025 56.20 65.50 69.40 43.60 59.00 31.70 48.60 43.10 38.90 64.70 61.70 70.60 65.20 70.80 73.20 64.20 69.30 Up is Good 1460 YCC178 YCC & Benefits % calls answered in 20 seconds - TOTAL Weekly Financial Year 2025/2026 39.60 54.70 42.80 45.30 43.10 23.20 14.10 25.70 40.70 49.80 76.20 54.20 Up is Good 1461 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2014/2015 77.90 Up is Good 1462 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2015/2016 90.80 74.40 83.80 89.80 81.80 88.50 94.20 96.10 92.90 94.00 96.10 97.10 95.70 96.00 97.60 92.30 95.30 Up is Good 1463 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2016/2017 95.60 96.00 96.50 95.10 95.80 96.00 92.40 93.90 94.00 95.20 97.50 97.50 96.60 96.60 98.00 95.30 96.50 Up is Good 1464 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2017/2018 96.80 97.00 92.10 95.50 94.66 97.30 97.80 97.90 97.70 97.40 97.60 98.80 97.90 98.50 98.10 95.80 97.40 Up is Good 1465 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2018/2019 95.20 92.50 96.60 96.00 94.80 96.00 97.10 97.40 96.80 94.00 94.50 97.30 95.00 94.30 93.10 94.70 94.10 Up is Good 1466 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2019/2020 93.60 92.50 90.80 94.00 92.30 94.40 95.10 89.40 92.90 90.60 91.10 98.10 92.90 96.40 96.80 96.00 96.40 Up is Good 1467 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2020/2021 96.50 98.10 98.20 98.70 98.40 97.50 93.10 95.80 95.50 93.20 96.80 99.10 96.10 97.10 98.80 94.20 96.30 Up is Good 1468 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2021/2022 73.80 92.60 85.70 81.00 86.10 64.80 65.70 62.10 64.10 69.20 80.60 87.00 78.00 66.60 74.60 68.20 69.50 Up is Good 1469 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2022/2023 79.70 66.90 80.80 75.60 74.60 53.60 71.50 90.00 68.70 84.60 90.50 93.30 88.90 92.60 94.70 92.20 93.10 Up is Good 1470 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2023/2024 95.80 95.80 97.00 97.10 96.70 97.80 98.70 96.10 97.60 96.30 93.20 94.90 94.80 95.20 95.20 91.60 93.90 Up is Good 1471 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2024/2025 84.90 90.50 93.00 80.80 87.90 65.10 82.10 78.80 73.20 92.10 89.20 93.10 91.30 93.40 95.10 90.20 92.90 Up is Good 1472 YCC179 YCC & Benefits % calls Answered - TOTAL Weekly Financial Year 2025/2026 82.00 86.90 83.10 83.90 82.20 68.90 54.10 67.20 76.50 79.70 84.00 79.80 Up is Good 1473 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2017/2018 1909.00 3.00 372.00 891.00 646.00 Neutral 1474 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2018/2019 2386.00 113.00 88.00 74.00 275.00 49.00 98.00 209.00 356.00 309.00 386.00 303.00 998.00 349.00 278.00 130.00 757.00 Neutral 1475 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2019/2020 1839.00 79.00 52.00 55.00 186.00 54.00 87.00 105.00 246.00 209.00 255.00 162.00 626.00 429.00 257.00 95.00 781.00 Neutral 1476 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2020/2021 1573.00 44.00 48.00 48.00 140.00 44.00 72.00 133.00 249.00 189.00 279.00 240.00 708.00 169.00 213.00 94.00 476.00 Neutral 1477 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2021/2022 1603.00 38.00 43.00 41.00 122.00 60.00 118.00 122.00 300.00 187.00 244.00 178.00 609.00 272.00 191.00 109.00 572.00 Neutral 1478 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2022/2023 1663.00 73.00 42.00 41.00 156.00 57.00 139.00 145.00 341.00 210.00 317.00 207.00 734.00 206.00 127.00 99.00 432.00 Neutral 1479 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2023/2024 1603.00 63.00 44.00 32.00 139.00 49.00 72.00 172.00 293.00 192.00 199.00 192.00 583.00 234.00 239.00 115.00 588.00 Neutral 1480 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2024/2025 2083.00 87.00 58.00 48.00 193.00 70.00 115.00 182.00 367.00 328.00 274.00 264.00 866.00 336.00 190.00 131.00 657.00 Neutral 1481 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2025/2026 93.00 52.00 32.00 177.00 43.00 169.00 250.00 462.00 679.00 356.00 316.00 1351.00 Neutral 1482 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2017/2018 1387.00 4.00 337.00 463.00 583.00 Neutral 1483 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2018/2019 1943.00 150.00 122.00 133.00 405.00 181.00 159.00 141.00 481.00 148.00 138.00 135.00 421.00 214.00 177.00 245.00 636.00 Neutral 1484 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2019/2020 2578.00 182.00 193.00 180.00 555.00 251.00 213.00 215.00 679.00 219.00 166.00 211.00 596.00 315.00 234.00 199.00 748.00 Neutral 1485 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2020/2021 1990.00 77.00 148.00 180.00 405.00 151.00 145.00 238.00 534.00 145.00 163.00 169.00 477.00 180.00 155.00 239.00 574.00 Neutral 1486 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2021/2022 2150.00 157.00 167.00 197.00 521.00 186.00 126.00 206.00 518.00 147.00 165.00 124.00 436.00 249.00 192.00 234.00 675.00 Neutral 1487 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2022/2023 2307.00 197.00 221.00 187.00 605.00 180.00 176.00 168.00 524.00 147.00 132.00 128.00 407.00 250.00 242.00 279.00 771.00 Neutral 1488 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2023/2024 2214.00 182.00 200.00 204.00 586.00 177.00 172.00 150.00 499.00 201.00 144.00 151.00 496.00 225.00 245.00 163.00 633.00 Neutral 1489 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2024/2025 2340.00 217.00 148.00 184.00 549.00 167.00 178.00 185.00 530.00 203.00 155.00 165.00 523.00 245.00 234.00 259.00 738.00 Neutral 1490 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2025/2026 189.00 200.00 218.00 607.00 191.00 229.00 169.00 589.00 209.00 171.00 226.00 606.00 Neutral 1491 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2017/2018 69.00 100.00 69.10 84.60 79.40 Up is Good 1492 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2018/2019 73.80 65.70 48.40 60.70 57.80 53.30 54.40 80.40 66.90 81.30 86.50 78.90 82.50 87.00 73.50 54.90 74.50 Up is Good 1493 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2019/2020 63.50 59.00 47.70 52.40 53.40 48.60 58.40 59.30 56.30 64.70 69.10 45.40 59.70 76.50 77.20 56.20 73.50 Up is Good 1494 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2020/2021 71.70 73.30 59.30 62.30 64.20 50.60 59.50 74.70 64.50 72.10 74.40 82.20 76.20 74.10 78.60 58.40 72.10 Up is Good 1495 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2021/2022 67.10 56.70 30.90 58.60 44.20 62.50 69.00 67.40 67.00 70.00 70.50 71.80 70.70 69.60 78.00 65.30 71.20 Up is Good 1496 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2022/2023 60.90 68.90 60.90 53.90 62.20 71.30 73.50 67.80 70.60 68.20 58.30 45.10 56.00 66.70 58.80 61.50 63.00 Up is Good 1497 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2023/2024 73.40 70.80 60.30 47.10 60.40 63.60 57.60 76.80 68.80 68.10 72.60 77.40 72.50 76.20 86.30 82.70 81.30 Up is Good 1498 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2024/2025 81.00 79.10 72.50 60.00 71.50 61.40 77.20 81.30 75.40 84.30 84.80 82.50 83.90 86.80 78.20 85.10 83.80 Up is Good 1499 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2025/2026 72.70 67.50 69.60 70.50 55.10 86.20 86.20 81.90 91.50 80.20 84.90 86.70 Up is Good 1500 YCC334 Number of unique users on york.gov.uk – (where cookies consented) Monthly Financial Year 2023/2024 606222.00 NA NA NA NA 68025.00 77793.00 64267.00 210085.00 70449.00 65693.00 64011.00 200153.00 64932.00 62320.00 68732.00 195984.00 Up is Good 1501 YCC334 Number of unique users on york.gov.uk – (where cookies consented) Monthly Financial Year 2024/2025 851569.00 75077.00 72812.00 63342.00 211231.00 92259.00 73155.00 74854.00 240268.00 68153.00 66467.00 62914.00 197534.00 69141.00 66493.00 66902.00 202536.00 Up is Good 1502 YCC334 Number of unique users on york.gov.uk – (where cookies consented) Monthly Financial Year 2025/2026 62798.00 64562.00 55573.00 182933.00 60882.00 84983.00 140159.00 286024.00 174652.00 169395.00 259664.00 603711.00 Up is Good