adcs03Deprivation: % of the population living in the 20% most deprived Lower Super Output AreasAnnualFinancial Year2012/20137.14Up is Bad adcs03Deprivation: % of the population living in the 20% most deprived Lower Super Output AreasAnnualFinancial Year2013/20147.17Up is Bad adcs03Deprivation: % of the population living in the 20% most deprived Lower Super Output AreasAnnualFinancial Year2014/20153.86Up is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2012/2013NCUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2013/201431.00Up is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2014/201543.67Up is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2015/2016NCUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2016/2017NCUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2017/2018NCUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2018/2019NCUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2019/2020NCUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2020/2021N/CUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2021/2022N/CUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2022/2023NCUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2023/2024N/CUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2024/2025Up is Bad ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2013/201443.00Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2014/201546.60Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2015/201645.80Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2016/201749.50Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2017/201844.50Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2018/201943.40Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2019/202045.50Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2020/202135.40Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2021/202239.70Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2022/202341.30Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2023/202450.20Up is Good BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2013/20141760.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2014/20151341.002824.002703.002166.001341.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2015/2016944.001904.001250.002137.00944.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2016/2017624.001197.00980.00944.00624.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2017/2018-46.00986.00796.00772.00-46.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2018/20191132.001845.001567.001523.001132.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2019/20204149.002384.002453.003948.004149.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2020/20212072.004636.005426.006254.002072.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2021/20226028.008313.008455.008397.006028.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2022/20237284.0010470.0010617.0010569.007284.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2023/20246261.007752.006771.008192.006261.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2024/20251123.003896.004445.004305.001123.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2025/20264909.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2013/2014-314.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2014/2015-688.002294.001309.00771.00-688.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2015/2016-876.001904.001250.001117.00-876.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2016/2017-542.001197.00480.00394.00-542.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2017/2018-620.00636.00446.00272.00-620.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2018/2019-153.001545.001267.001173.00-153.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2019/20201794.001884.001853.002805.001794.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2020/20211328.003736.004526.005354.001328.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2021/20222638.007513.007655.007597.002638.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2022/20234887.007741.007788.007740.004887.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2023/20243661.006752.005771.005592.003661.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2024/20251123.003896.004445.004305.001123.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2025/20264909.00Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2013/20141.480.170.080.830.360.970.830.930.911.212.602.031.943.123.321.782.74Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2014/20154.891.831.111.811.581.542.223.882.558.4610.6713.3810.836.826.853.295.65Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2015/20163.033.222.191.682.362.672.183.272.703.846.705.835.461.401.701.701.60Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2016/20172.801.401.301.601.401.502.002.992.163.153.503.003.214.103.605.504.40Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2017/20181.702.502.301.502.102.301.602.502.101.70NCNC1.70NCNCNCNCUp is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2018/20198.90NCNCNCNCNCNCNCNCNCNCNCNCNCNC8.908.90Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2019/20208.0011.0010.307.409.807.507.108.407.808.3012.8011.5011.009.509.304.1011.20Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2020/20214.301.704.803.803.604.606.003.604.402.305.708.305.302.903.802.303.10Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2021/20226.2014.306.808.909.0018.807.805.409.305.206.106.105.804.004.501.803.70Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2022/202313.004.307.907.806.403.507.407.606.8010.1017.8017.5015.8013.3022.806.8015.00Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2023/20246.404.809.004.506.107.106.806.806.804.805.808.806.407.605.804.006.30Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2024/202515.6013.8012.5014.0013.5023.5014.9014.1016.4017.1022.1017.9018.9014.0010.905.9011.30Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days) - (Customer Raised)MonthlyFinancial Year2025/20264.008.304.605.602.304.3019.1010.905.6010.507.207.00Up is Bad CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2013/201491.07100.00100.00100.00100.0088.7097.3097.9095.5996.3078.5092.4089.4879.9079.4097.5083.61Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2014/201549.1290.1098.4492.0093.4896.8091.3063.8081.4720.6020.4018.0019.7035.5032.9075.7045.87Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2015/201672.5269.9096.3498.6585.8787.3089.7086.9087.7365.0032.3022.6850.6796.7695.2094.4095.88Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2016/201781.0698.8598.9499.1598.9696.4093.6084.1090.1090.8378.6087.4280.6676.3079.2052.5070.01Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2017/201889.2084.4084.1097.5088.7090.6093.3085.1089.4093.6012.5036.4086.5084.8098.8097.3095.40Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2018/201987.6097.7098.9095.9097.7098.9094.4095.0095.5091.1090.4092.2091.2096.3078.0032.5074.60Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2019/202041.9042.7056.0044.3048.0047.4059.3048.6052.2046.0048.1044.4046.3027.7022.3058.0030.90Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2020/202166.4074.1071.8055.4066.8069.7050.5071.0064.3087.7056.5054.3065.1074.9065.2068.0069.30Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2021/202264.0057.9070.4079.3069.6078.6068.4063.8068.6065.6059.4070.0064.4049.9056.1083.2059.10Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2022/202335.4073.6070.6072.7072.4075.7071.3060.9067.3046.3016.6026.6027.2011.806.9033.8015.30Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2023/202442.9075.3054.4071.9067.5060.0060.7039.0049.0054.2038.0027.4040.5011.5048.1060.2034.20Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2024/202540.3067.0075.7065.3069.1042.4056.5053.9052.2041.3023.4031.3032.7032.1028.5038.0032.20Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA) - (Customer Raised)MonthlyFinancial Year2025/202679.8075.7045.2072.0084.6072.3025.7049.3028.4023.8031.3027.90Up is Good CFD03Number of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2014/2015623686.00158844.00154682.00138160.00172000.00Neutral CFD03Number of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2015/2016672088.00164350.00170718.00162933.00174087.00Neutral CFD03Number of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2016/2017629381.00171176.00154248.00144580.00159377.00Neutral CFD03Number of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2017/2018548748.00146073.00145008.00127697.00129970.00Neutral CFD03Number of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2018/2019NA123081.00NANANANeutral CFD03a% of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2014/201591.2791.9092.6492.4291.66Up is Good CFD03a% of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2015/201688.1584.0288.5390.5889.47Up is Good CFD03a% of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2016/201789.0188.9587.1590.3889.58Up is Good CFD03a% of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2017/201889.7587.5789.4091.9390.44Up is Good CFD03a% of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2018/2019NA87.70NANANAUp is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2010/201167.2172.3279.3363.1273.8457.1161.2964.4161.26Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2011/201255.8560.4853.7057.3256.7756.1454.3055.0455.0757.0858.4650.1255.4553.7358.2257.7256.42Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2012/201354.5257.1755.5753.3756.4157.7060.1158.3158.7656.8655.5452.3455.2044.2539.9735.4941.15Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2013/201439.3141.6137.2141.7540.2136.7639.7333.5536.6137.8940.0838.5238.7642.7638.2643.4741.60Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2014/201558.1538.5951.4356.7852.6150.4066.3054.8357.6366.1065.1793.4267.9375.4471.8557.7964.91Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2015/201691.5454.9651.0380.9553.6875.0081.25100.0080.5591.1992.5393.5491.8092.2792.3490.9891.81Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2016/201792.4892.8091.9492.1192.2692.4293.9492.8893.1191.1992.7992.2492.0192.0693.3692.0992.48Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2017/201893.1393.4092.7093.6493.2392.9792.3092.5192.5193.4592.7095.2693.5094.2293.6293.6593.63Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2018/201994.1593.0492.9893.4793.1693.23NANANA92.1494.5193.1193.3396.6096.1395.9696.19Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2019/202094.7393.7295.5494.6494.6094.4795.6293.9094.5594.3695.5595.9195.0994.5894.4095.3194.73Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2020/202196.1887.5096.2096.0195.9895.4195.6796.3895.8597.2395.8596.2296.3696.2096.7595.8896.25Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2021/202293.4895.7291.5793.4393.9691.8491.3290.7191.6295.9594.4491.6694.9396.87100.00NC97.82Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2022/202372.10NC59.0073.0066.4053.4066.4067.2063.0078.2074.0082.4078.0079.0091.2071.6079.50Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2023/202484.4080.0085.2081.4082.4085.2085.2081.3084.2085.2087.8088.4086.9089.7081.2081.2084.30Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2024/202584.9083.4081.8085.2083.6081.9085.0085.3084.0081.8086.1086.0084.6087.5085.3087.9087.00Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2025/202682.7083.4081.0082.2082.5079.6069.6077.9082.2074.5085.6079.50Up is Good COR01Key Corporate RisksQuarterlyFinancial Year2014/201511.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2015/201611.0011.0011.0011.0011.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2016/201710.0010.0010.0010.0010.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2017/201812.0011.0011.0011.0012.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2018/201912.0012.0012.0012.0012.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2019/202013.0012.0013.0013.0013.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2020/202112.0013.00NCNC12.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2021/202212.0012.0012.0012.0012.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2022/202312.0012.00NC12.0012.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2023/202412.0012.0012.0012.0012.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2024/202512.0012.0012.0012.0012.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2025/202611.0011.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2015/20160.000.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2016/20171.000.000.001.001.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2017/20181.001.001.001.001.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2018/20190.000.000.000.000.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2019/20200.000.000.000.000.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2020/20211.001.002.002.001.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2021/20220.000.000.000.000.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2022/20230.002.000.000.000.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2023/20242.000.000.001.002.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2024/20252.002.003.002.002.00Neutral CORP02LaRed rated Large Projects - (Snapshot)QuarterlyFinancial Year2025/20262.000.000.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2015/20165.005.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2016/20175.006.005.006.005.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2017/20186.006.006.006.006.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2018/20198.009.008.009.008.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2019/202011.008.009.009.0011.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2020/202112.0016.0015.0014.0012.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2021/202211.0010.0013.0013.0011.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2022/202311.0011.0013.0013.0011.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2023/20248.0011.0011.009.008.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2024/202512.007.009.006.0012.00Neutral CORP02LbAmber rated Large Projects - (Snapshot)QuarterlyFinancial Year2025/202614.0016.0013.00Neutral CYC01Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD)MonthlyFinancial Year2013/20148.401.613.125.568.39Up is Bad CYC01Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD)MonthlyFinancial Year2014/201511.401.001.922.702.703.684.485.165.166.237.268.488.489.4610.4211.3911.39Up is Bad CYC01Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD)MonthlyFinancial Year2015/201610.100.801.502.202.203.003.604.204.205.206.207.007.008.009.1010.1010.10Up is Bad CYC01Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD)MonthlyFinancial Year2016/201710.200.801.602.302.303.003.804.404.405.206.206.806.80NCNCNC10.20Up is Bad EDU03Average sickness days lost per FTE - Schools - (YTD)MonthlyFinancial Year2012/20136.50Up is Bad EDU03Average sickness days lost per FTE - Schools - (YTD)MonthlyFinancial Year2013/20146.501.362.214.326.54Up is Bad EDU03Average sickness days lost per FTE - Schools - (YTD)MonthlyFinancial Year2014/20157.800.531.081.491.492.022.202.482.483.554.585.795.796.577.197.797.79Up is Bad EDU03Average sickness days lost per FTE - Schools - (YTD)MonthlyFinancial Year2015/20165.700.400.801.301.301.701.801.901.902.403.003.503.504.204.905.705.70Up is Bad EDU03Average sickness days lost per FTE - Schools - (YTD)MonthlyFinancial Year2016/20177.300.601.402.002.002.602.803.203.203.804.705.105.10NCNCNC7.30Up is Bad FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2011/2012804.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2012/2013954.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2013/20141384.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2014/20151864.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2015/20161670.00678.001176.001670.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2016/20171719.00414.00821.001240.001719.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2017/20181852.00401.00849.001305.001852.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2018/20192068.00554.001057.001528.002068.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2019/20201909.00455.00932.001405.001909.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2020/20211862.00318.00804.001359.001862.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2021/20221685.00130.00251.00396.00396.00544.00677.00815.00815.00944.001100.001202.001202.001382.001539.001685.001685.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2022/20231291.00156.00254.00341.00341.00434.00545.00649.00649.00744.00841.00929.00929.001039.001149.001291.001291.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2023/20241640.00120.00231.00366.00366.00513.00647.00790.00790.00938.001079.001161.001161.001338.001482.001640.001640.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2024/20251681.00187.00327.00427.00427.00570.00695.00833.00833.00985.001114.001237.001237.001383.001531.001681.001681.00Neutral FOI01-01FOI & EIR - Total Requests Received - (YTD)MonthlyFinancial Year2025/2026131.00281.00433.00433.00605.00768.00924.00924.001071.001223.001346.001346.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2014/20151501.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2015/20161360.00552.00955.001360.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2016/20171336.00338.00641.00966.001336.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2017/20181290.00273.00578.00907.001290.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2018/20191479.00363.00742.001100.001479.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2019/20201422.00330.00682.001041.001422.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2020/20211215.00219.00515.00859.001215.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2021/20221056.0089.00165.00263.00263.00349.00436.00526.00526.00607.00699.00767.00767.00882.00969.001056.001056.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2022/2023719.0086.00143.00180.00180.00224.00282.00340.00340.00397.00452.00510.00510.00573.00644.00719.00719.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2023/2024922.0053.00112.00182.00182.00263.00337.00418.00418.00509.00578.00629.00629.00745.00828.00922.00922.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2024/2025912.0094.00175.00222.00222.00292.00347.00423.00423.00520.00594.00662.00662.00740.00826.00912.00912.00Neutral FOI01-02FOI (Freedom of Information) - Total Requests Received - (YTD)MonthlyFinancial Year2025/202677.00157.00239.00239.00332.00404.00492.00492.00563.00641.00702.00702.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2014/2015363.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2015/2016310.00126.00221.00310.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2016/2017383.0076.00180.00274.00383.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2017/2018562.00128.00271.00398.00562.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2018/2019589.00191.00315.00428.00589.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2019/2020487.00125.00250.00364.00487.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2020/2021647.0099.00289.00500.00647.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2021/2022625.0041.0086.00133.00133.00195.00241.00289.00289.00337.00401.00435.00435.00500.00570.00625.00625.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2022/2023572.0070.00111.00161.00161.00210.00263.00309.00309.00347.00389.00419.00419.00466.00505.00572.00572.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2023/2024718.0067.00119.00184.00184.00250.00310.00372.00372.00429.00501.00532.00532.00593.00654.00718.00718.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2024/2025769.0093.00152.00205.00205.00278.00348.00410.00410.00465.00520.00575.00575.00643.00705.00769.00769.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Requests Received - (YTD)MonthlyFinancial Year2025/202654.00124.00194.00194.00273.00364.00432.00432.00508.00582.00644.00644.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2014/20151864.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2015/20161670.00498.00494.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2016/20171719.00414.00407.00419.00479.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2017/20181852.00401.00448.00456.00547.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2018/20192068.00554.00503.00471.00540.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2019/20201909.00455.00477.00473.00504.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2020/20211862.00318.00486.00555.00503.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2021/20221685.00130.00121.00145.00396.00148.00133.00138.00419.00129.00156.00102.00387.00180.00157.00146.00483.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2022/20231291.00156.0098.0087.00341.0093.00111.00104.00308.0095.0097.0088.00280.00110.00110.00142.00362.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2023/20241640.00120.00111.00135.00366.00147.00134.00143.00424.00148.00141.0082.00371.00177.00144.00158.00479.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2024/20251681.00187.00140.00100.00427.00143.00125.00138.00406.00152.00129.00123.00404.00146.00148.00150.00444.00Neutral FOI01-04FOI & EIR - Total Requests ReceivedMonthlyFinancial Year2025/2026131.00150.00152.00433.00172.00163.00155.00491.00147.00151.00122.00422.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2014/20151501.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2015/20161360.00403.00405.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2016/20171336.00338.00303.00325.00370.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2017/20181290.00273.00305.00329.00383.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2018/20191479.00363.00379.00358.00379.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2019/20201422.00330.00352.00359.00381.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2020/20211215.00219.00296.00344.00356.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2021/20221056.0089.0076.0098.00263.0086.0087.0090.00263.0081.0092.0068.00241.00115.0087.0087.00289.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2022/2023719.0086.0057.0037.00180.0044.0058.0058.00160.0057.0055.0058.00170.0063.0071.0075.00209.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2023/2024922.0053.0059.0070.00182.0081.0074.0081.00236.0091.0069.0051.00211.00116.0083.0094.00293.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2024/2025912.0094.0081.0047.00222.0070.0055.0076.00201.0097.0074.0068.00239.0078.0086.0086.00250.00Neutral FOI01-05FOI (Freedom of Information) - Total Requests ReceivedMonthlyFinancial Year2025/202677.0080.0082.00239.0093.0073.0087.00253.0071.0078.0060.00210.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2014/2015363.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2015/2016310.0095.0089.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2016/2017383.0076.00104.0094.00109.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2017/2018562.00128.00143.00127.00164.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2018/2019589.00191.00124.00113.00161.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2019/2020487.00125.00125.00114.00123.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2020/2021647.0099.00190.00211.00147.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2021/2022625.0041.0045.0047.00133.0062.0046.0048.00156.0048.0064.0034.00146.0065.0070.0055.00190.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2022/2023572.0070.0041.0050.00161.0049.0053.0046.00148.0038.0042.0030.00110.0047.0039.0067.00153.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2023/2024718.0067.0052.0065.00184.0066.0060.0062.00188.0057.0072.0031.00160.0061.0061.0064.00186.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2024/2025769.0093.0059.0053.00205.0073.0070.0062.00205.0055.0055.0055.00165.0068.0062.0064.00194.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total Requests ReceivedMonthlyFinancial Year2025/202654.0070.0070.00194.0079.0090.0068.00238.0076.0073.0062.00212.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2011/2012698.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2012/2013715.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2013/20141121.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2014/20151752.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2015/20161597.00652.001132.001597.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2016/20171601.00388.00772.001153.001601.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2017/20181652.00371.00778.001159.001652.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2018/20191879.00514.00975.001396.001879.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2019/20201596.00366.00774.001192.001596.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2020/20211530.00260.00654.001110.001530.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2021/20221326.00101.00193.00300.00300.00416.00515.00623.00623.00732.00855.00939.00939.001080.001215.001326.001326.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2022/20231054.00132.00208.00284.00284.00360.00452.00539.00539.00620.00700.00777.00777.00865.00960.001054.001054.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2023/20241358.00101.00191.00302.00302.00425.00544.00668.00668.00780.00896.00967.00967.001111.001236.001358.001358.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2024/20251529.00176.00307.00398.00398.00530.00638.00764.00764.00901.001019.001132.001132.001267.001403.001529.001529.00Neutral FOI02-01FOI & EIR - Requests responded to In time - (YTD)MonthlyFinancial Year2025/2026117.00225.00392.00392.00539.00685.00837.00837.00947.001070.001188.001188.00Neutral FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2011/201286.80Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2012/201374.90Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2013/201481.00Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2014/201594.00Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2015/201695.6096.2096.3095.60Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2016/201793.1493.7094.0093.0093.14Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2017/201889.2092.5091.6488.8089.20Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2018/201990.8692.8092.2491.3690.86Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2019/202083.6080.4083.0584.8483.60Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2020/202182.1781.7681.3481.6882.17Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2021/202281.2078.9077.8076.9076.9077.5077.0077.5077.5078.5078.8079.2079.2079.5080.3081.2081.20Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2022/202385.5085.2082.9084.3084.3084.5084.5084.6084.6084.9084.7085.2085.2084.7085.0085.5085.50Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2023/202488.9984.8783.7783.8983.8984.1685.5386.1986.1986.0987.0787.4387.4387.4888.1688.9988.99Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2024/202595.3297.2497.1596.1496.1495.8495.0895.5095.5095.3495.0695.2195.2195.1295.2595.3295.32Up is Good FOI02-01aFOI & EIR - % Requests responded to In time - (YTD)QuarterlyFinancial Year2025/202695.9097.8396.3196.3196.5996.4896.1096.1095.7595.6295.5095.50Up is Good FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2014/20151399.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2015/20161291.00527.00913.001291.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2016/20171229.00312.00595.00887.001229.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2017/20181111.00248.00515.00771.001111.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2018/20191332.00331.00674.00993.001332.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2019/20201166.00258.00552.00867.001166.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2020/2021975.00178.00403.00690.00975.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2021/2022803.0066.00124.00193.00193.00257.00319.00391.00391.00457.00523.00582.00582.00667.00740.00803.00803.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2022/2023559.0076.00118.00151.00151.00186.00230.00273.00273.00321.00365.00414.00414.00461.00520.00559.00559.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2023/2024697.0038.0080.00130.00130.00189.00251.00317.00317.00380.00433.00476.00476.00564.00633.00697.00697.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2024/2025807.0085.00159.00203.00203.00265.00309.00379.00379.00464.00530.00591.00591.00661.00741.00807.00807.00Neutral FOI02-02FOI (Freedom of Information) - Requests responded to In time - (YTD)MonthlyFinancial Year2025/202667.00124.00212.00212.00293.00361.00441.00441.00490.00553.00606.00606.00Neutral FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2014/201593.20Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2015/201694.9095.5095.6094.90Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2016/201791.9992.3092.8091.8091.99Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2017/201886.1090.8089.1085.0086.10Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2018/201990.0691.2090.8390.2790.06Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2019/202082.0078.2080.9483.2882.00Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2020/202180.2581.2878.2580.3380.25Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2021/202278.7075.9076.5075.1075.1075.1074.5075.9075.9076.7076.2077.2077.2077.1077.9078.7078.70Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2022/202382.5789.4183.6985.3185.3185.3283.9482.7382.7383.1682.7783.1383.1382.3282.6782.5782.57Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2023/202483.4773.0872.7372.6372.6372.9775.8377.5177.5178.0379.6080.5480.5481.0382.2183.4783.47Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2024/202593.5195.5195.7895.3195.3194.6493.0793.8193.8193.3692.9893.2293.2292.9793.4493.5193.51Up is Good FOI02-02aFOI (Freedom of Information) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2025/202693.0696.1294.2294.2294.5295.2595.2595.2595.1594.8594.5494.54Up is Good FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2014/2015353.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2015/2016306.00125.00219.00306.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2016/2017372.0076.00177.00266.00372.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2017/2018541.00123.00263.00388.00541.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2018/2019547.00183.00301.00403.00547.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2019/2020430.00108.00222.00325.00430.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2020/2021555.0082.00251.00420.00555.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2021/2022521.0035.0069.00107.00107.00159.00196.00232.00232.00275.00332.00357.00357.00413.00475.00521.00521.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2022/2023495.0056.0090.00133.00133.00174.00222.00266.00266.00299.00335.00363.00363.00404.00440.00495.00495.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2023/2024661.0063.00111.00172.00172.00236.00293.00351.00351.00400.00463.00491.00491.00547.00603.00661.00661.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2024/2025722.0091.00148.00195.00195.00265.00329.00385.00385.00437.00489.00541.00541.00606.00662.00722.00722.00Neutral FOI02-03EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)MonthlyFinancial Year2025/202650.00101.00180.00180.00246.00324.00396.00396.00457.00517.00582.00582.00Neutral FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2014/201597.20Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2015/201698.7099.2099.1098.70Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2016/201797.13100.0098.3097.1097.13Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2017/201896.3096.1097.0597.5096.30Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2018/201992.8795.8095.5594.1692.87Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2019/202088.3086.4088.8089.2888.30Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2020/202185.7882.8386.8584.0085.78Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2021/202284.9085.4080.2080.5080.5081.5081.3080.3080.3081.8083.2082.8082.8083.6084.4084.9084.90Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2022/202389.0380.0081.8283.1383.1383.6585.0686.6486.6486.9287.0187.6887.6887.6488.0089.0389.03Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2023/202495.6694.0394.0795.0395.0395.9396.0795.9095.9095.4795.4695.3495.3495.3095.4195.6695.66Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2024/202597.4498.9198.6797.0197.0197.0797.0597.2297.2297.5497.4197.4897.4897.5897.3597.4497.44Up is Good FOI02-03aEIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)QuarterlyFinancial Year2025/2026100.00100.0098.9098.9099.1997.8997.0697.0696.4196.4696.5296.52Up is Good FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2014/20151752.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2015/20161597.00480.00465.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2016/20171601.00388.00384.00381.00448.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2017/20181652.00371.00407.00381.00493.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2018/20191879.00514.00461.00421.00483.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2019/20201596.00366.00408.00418.00404.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2020/20211530.00318.00394.00456.00420.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2021/20221326.00101.0092.00107.00300.00116.0099.00108.00323.00109.00123.0084.00316.00141.00135.00111.00387.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2022/20231054.00132.0076.0076.00284.0076.0092.0087.00255.0081.0080.0077.00238.0088.0095.0094.00277.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2023/20241358.00101.0090.00111.00302.00123.00119.00124.00366.00112.00116.0071.00299.00144.00125.00122.00391.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2024/20251529.00176.00131.0091.00398.00132.00108.00126.00366.00137.00118.00113.00368.00135.00136.00126.00397.00Neutral FOI02-04FOI & EIR - Requests responded to In timeMonthlyFinancial Year2025/2026117.00108.00144.00392.00144.00132.00134.00442.0098.0084.0063.00337.00Neutral FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2014/201594.00Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2015/201695.6096.4094.10Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2016/201793.1493.7094.3090.9093.53Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2017/201889.2092.5090.8583.5090.10Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2018/201990.8692.8091.6589.3889.44Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2019/202083.6080.4085.5388.3780.16Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2020/202182.1781.7681.0782.1683.50Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2021/202281.0578.9176.6775.3576.9278.9175.0080.0078.0285.1680.3984.0082.9481.0387.6690.2485.81Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2022/202385.4885.1679.1788.3784.2785.3984.4085.2985.0087.1083.3389.5386.5580.7387.9690.3886.29Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2023/202488.9984.8782.5784.0983.8984.8390.8489.2188.1985.5094.3192.2190.3387.8094.7098.3993.10Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2024/202595.3297.2497.0492.8696.1494.9691.5397.6794.8294.4892.9196.5894.6094.4196.4596.1895.66Up is Good FOI02-04aFOI & EIR - % Requests responded to In timeMonthlyFinancial Year2025/202695.90100.0098.6396.3197.9698.5197.8196.09100.00100.00100.0096.84Up is Good FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2014/20151399.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2015/20161291.00386.00378.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2016/20171229.00312.00283.00292.00342.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2017/20181111.00248.00267.00256.00340.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2018/20191332.00331.00343.00319.00339.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2019/20201166.00258.00294.00315.00299.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2020/2021975.00178.00225.00287.00285.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2021/2022803.0066.0058.0069.00193.0064.0062.0072.00198.0066.0066.0059.00191.0085.0073.0063.00221.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2022/2023559.0076.0042.0033.00151.0035.0044.0043.00122.0048.0044.0049.00141.0047.0059.0039.00145.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2023/2024697.0038.0042.0050.00130.0059.0062.0066.00187.0063.0053.0043.00159.0088.0069.0064.00221.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2024/2025807.0085.0074.0044.00203.0062.0044.0070.00176.0085.0066.0061.00212.0070.0080.0066.00216.00Neutral FOI02-05FOI (Freedom of Information) - Requests responded to In timeMonthlyFinancial Year2025/202667.0057.0076.00212.0079.0062.0074.00227.0043.0042.0023.00157.00Neutral FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2014/201593.20Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2015/201694.9095.8093.30Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2016/201791.9992.3093.4089.8092.43Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2017/201886.1090.8087.5477.8088.80Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2018/201990.0691.2090.5089.1189.45Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2019/202082.0078.2083.5287.7478.48Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2020/202180.2581.2876.0183.4380.06Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2021/202278.7375.8677.3372.6375.1075.2972.0982.7676.7481.4873.3386.7679.9276.5885.8890.0083.08Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2022/202382.5789.4175.0091.6785.3185.3778.5776.7979.7485.7180.0085.9683.9375.8185.5181.2581.01Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2023/202483.4773.0872.4172.4672.6373.7586.1184.6281.3080.7792.9891.4987.3683.8193.2498.4690.57Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2024/202593.5195.5196.1093.6295.3192.5484.6297.2292.1591.4090.4195.3192.1790.9197.5694.2994.32Up is Good FOI02-05aFOI (Freedom of Information) - % Requests responded to In timeMonthlyFinancial Year2025/202693.06100.0097.4494.2296.34100.0097.3796.60100.00100.00100.0095.15Up is Good FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2014/2015353.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2015/2016306.0094.00212.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2016/2017372.0076.00101.0089.00106.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2017/2018541.00123.00140.00125.00153.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2018/2019547.00183.00118.00102.00144.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2019/2020430.00108.00114.00103.00105.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2020/2021555.0082.00169.00169.00135.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2021/2022521.0035.0034.0038.00107.0052.0037.0036.00125.0043.0057.0025.00125.0056.0062.0046.00164.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2022/2023495.0056.0034.0043.00133.0041.0048.0044.00133.0033.0036.0028.0097.0041.0036.0055.00132.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2023/2024661.0063.0048.0061.00172.0064.0057.0058.00179.0049.0063.0028.00140.0056.0056.0058.00170.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2024/2025722.0091.0057.0047.00195.0070.0064.0056.00190.0052.0052.0052.00156.0065.0056.0060.00181.00Neutral FOI02-06EIR (Environmental Information Regulations) - Requests responded to In timeMonthlyFinancial Year2025/202650.0051.0068.00180.0065.0070.0060.00215.0055.0042.0040.00180.00Neutral FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2014/201597.20Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2015/201698.7098.9099.10Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2016/201797.13100.0097.1094.7097.25Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2017/201896.3096.1097.0598.4093.30Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2018/201992.8795.8095.2090.2689.44Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2019/202088.3086.4091.2090.3585.36Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2020/202185.7882.8388.9580.0991.84Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2021/202284.8585.3775.5680.8580.4583.8780.4375.0080.1391.4990.4878.1388.0388.8989.8690.2089.62Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2022/202389.0380.0085.0086.0083.1385.4290.5795.6590.4889.1987.8096.5590.6587.2392.3198.2192.96Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2023/202495.6694.0394.1296.8395.0398.4696.6195.0896.7692.4595.4593.3393.9694.9296.5598.3196.59Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2024/202597.4498.9198.2892.1697.0197.2296.9798.2597.44100.0096.3098.1198.1198.4894.9298.3697.31Up is Good FOI02-06aEIR (Environmental Information Regulations) - % Requests responded to In timeMonthlyFinancial Year2025/2026100.00100.00100.0098.90100.0097.2298.3695.56100.00100.00100.0098.36Up is Good FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2011/2012106.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2012/2013239.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2013/2014263.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2014/2015112.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2015/201673.0026.0044.0073.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2016/2017118.0026.0049.0087.00118.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2017/2018200.0030.0071.00146.00200.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2018/2019189.0040.0082.00132.00189.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2019/2020313.0089.00158.00213.00313.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2020/2021332.0058.00150.00249.00332.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2021/2022310.0027.0055.0090.0090.00121.00154.00181.00181.00200.00230.00246.00246.00279.00298.00310.00310.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2022/2023179.0023.0043.0053.0053.0066.0083.0098.0098.00110.00126.00135.00135.00156.00169.00179.00179.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2023/2024168.0018.0037.0058.0058.0080.0092.00107.00107.00126.00133.00139.00139.00159.00166.00168.00168.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2024/202575.005.009.0016.0016.0023.0033.0036.0036.0044.0053.0057.0057.0065.0070.0075.0075.00Neutral FOI03-01FOI & EIR - Requests responded to Out of time - (YTD)MonthlyFinancial Year2025/20265.005.0015.0015.0019.0025.0034.0034.0042.0049.0056.0056.00Neutral FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2011/201213.20Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2012/201325.10Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2013/201419.00Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2014/20156.00Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2015/20164.403.803.704.40Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2016/20176.867.306.407.406.86Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2017/201810.807.508.3611.2010.80Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2018/20199.147.208.418.649.14Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2019/202016.3919.6016.9515.1616.39Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2020/202117.8318.2418.6618.3217.83Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2021/202219.0021.1022.2023.1023.1022.5023.0022.5022.5021.5021.2020.8020.8020.5019.7019.0019.00Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2022/202314.5014.8017.1015.7015.7015.5015.5015.4015.4015.1015.3014.8014.8015.3015.0014.5014.50Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2023/202411.0115.1316.2316.1116.1115.8414.4713.8113.8113.9112.9312.5712.5712.5211.8411.0111.01Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2024/20254.682.762.853.863.864.164.924.504.504.664.944.794.794.884.754.684.68Up is Bad FOI03-01aFOI & EIR - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2025/20264.102.173.693.693.413.523.903.904.254.384.504.50Up is Bad FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2014/2015102.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2015/201669.0025.0042.0069.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2016/2017107.0026.0046.0079.00107.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2017/2018189.0025.0063.00136.00189.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2018/2019147.0032.0068.00107.00147.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2019/2020256.0072.00130.00174.00256.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2020/2021240.0041.00112.00169.00240.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2021/2022217.0021.0038.0064.0064.0085.00109.00124.00124.00139.00163.00172.00172.00198.00210.00217.00217.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2022/2023118.009.0023.0026.0026.0032.0044.0057.0057.0065.0076.0084.0084.0099.00109.00118.00118.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2023/2024138.0014.0030.0049.0049.0070.0080.0092.0092.00107.00111.00115.00115.00132.00137.00138.00138.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2024/202556.004.007.0010.0010.0015.0023.0025.0025.0033.0040.0043.0043.0050.0052.0056.0056.00Neutral FOI03-02FOI (Freedom of Information) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2025/20265.005.0013.0013.0017.0018.0022.0022.0025.0030.0035.0035.00Neutral FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2014/20156.80Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2015/20165.104.504.405.10Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2016/20178.019.107.908.708.01Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2017/201814.609.2010.9015.0014.60Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2018/20199.948.809.169.739.94Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2019/202018.0021.8019.0616.7118.00Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2020/202119.7518.7221.7519.6719.75Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2021/202220.5024.1023.5024.9024.9024.9025.5024.1024.1023.3023.8022.8022.8022.9022.1021.3021.30Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2022/202317.4310.5916.3114.6914.6914.6816.0617.2717.2716.8417.2316.8716.8717.6817.3317.4317.43Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2023/202416.5326.9227.2727.3727.3727.0324.1722.4922.4921.9720.4019.4619.4618.9717.7916.5316.53Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2024/20256.494.494.224.694.695.366.936.196.196.647.026.786.787.036.566.496.49Up is Bad FOI03-02aFOI (Freedom of Information) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2025/20266.943.885.785.785.484.754.754.754.855.155.465.46Up is Bad FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2014/201510.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2015/20164.001.002.004.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2016/201711.000.003.008.0011.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2017/201821.005.008.0010.0021.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2018/201942.008.0014.0025.0042.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2019/202057.0017.0028.0039.0057.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2020/202192.0017.0038.0080.0092.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2021/202293.006.0017.0026.0026.0036.0045.0057.0057.0061.0067.0074.0074.0081.0088.0093.0093.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2022/202361.0014.0020.0027.0027.0034.0039.0041.0041.0045.0050.0051.0051.0057.0060.0061.0061.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2023/202430.004.007.009.009.0010.0012.0015.0015.0019.0022.0024.0024.0027.0029.0030.0030.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2024/202519.001.002.006.006.008.0010.0011.0011.0011.0013.0014.0014.0015.0018.0019.0019.00Neutral FOI03-03EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)MonthlyFinancial Year2025/20260.000.002.002.002.007.0012.0012.0017.0019.0021.0021.00Neutral FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2014/20152.80Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2015/20161.300.800.901.30Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2016/20172.870.001.702.902.87Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2017/20183.703.902.952.503.70Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2018/20197.134.204.445.847.13Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2019/202011.7013.6011.2010.7111.70Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2020/202114.2217.1713.1516.0014.22Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2021/202214.9014.6019.8019.5019.5018.5018.7019.7019.7018.2016.8017.2017.2016.4015.6015.1015.10Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2022/202310.9720.0018.1816.8816.8816.3514.9413.3613.3613.0812.9912.3212.3212.3612.0010.9710.97Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2023/20244.345.975.934.974.974.073.934.104.104.534.544.664.664.704.594.344.34Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2024/20252.561.091.332.992.992.932.952.782.782.462.592.522.522.422.652.562.56Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)QuarterlyFinancial Year2025/20260.000.001.101.100.812.112.942.943.593.543.483.48Up is Bad FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2014/2015112.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2015/201673.0018.0029.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2016/2017118.0026.0023.0038.0031.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2017/2018200.0030.0041.0075.0054.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2018/2019189.0040.0042.0050.0057.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2019/2020313.0089.0069.0055.00100.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2020/2021332.0058.0092.0099.0083.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2021/2022310.0027.0028.0035.0090.0031.0033.0027.0091.0019.0030.0016.0065.0033.0019.0012.0064.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2022/2023179.0023.0020.0010.0053.0013.0017.0015.0045.0012.0016.009.0037.0021.0013.0010.0044.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2023/2024168.0018.0019.0021.0058.0022.0012.0015.0049.0019.007.006.0032.0020.007.002.0029.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2024/202575.005.004.007.0016.007.0010.003.0020.008.009.004.0021.008.005.005.0018.00Neutral FOI03-04FOI & EIR - Requests responded to Out of timeMonthlyFinancial Year2025/20265.000.002.0015.003.002.003.0018.000.000.000.0011.00Neutral FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2014/20156.00Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2015/20164.403.605.90Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2016/20176.867.305.709.206.47Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2017/201810.807.509.1516.409.90Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2018/20199.147.208.3510.6210.56Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2019/202016.3919.6014.4611.6219.84Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2020/202117.8318.2418.9317.8416.50Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2021/202218.9521.0923.3324.6523.0821.0925.0020.0021.9814.8419.6116.0017.0618.9712.349.7614.19Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2022/202314.5214.8420.8311.6315.7314.6115.6014.7115.0012.9016.6710.4713.4519.2712.049.6213.71Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2023/202411.0115.1317.4315.9116.1115.179.1610.7911.8114.505.697.799.6712.205.301.616.90Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2024/20254.682.762.967.143.865.048.472.335.185.527.093.425.405.593.553.824.34Up is Bad FOI03-04aFOI & EIR - % Requests responded to Out of timeMonthlyFinancial Year2025/20264.100.001.373.692.041.492.193.910.000.000.003.16Up is Bad FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2014/2015102.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2015/201669.0017.0027.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2016/2017107.0026.0020.0033.0028.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2017/2018189.0025.0038.0073.0043.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2018/2019147.0032.0036.0039.0040.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2019/2020256.0072.0058.0044.0082.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2020/2021240.0041.0071.0057.0071.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2021/2022217.0021.0017.0026.0064.0021.0024.0015.0060.0015.0024.009.0048.0026.0012.007.0045.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2022/2023118.009.0014.003.0026.006.0012.0013.0031.008.0011.008.0027.0015.0010.009.0034.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2023/2024138.0014.0016.0019.0049.0021.0010.0012.0043.0015.004.004.0023.0017.005.001.0023.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2024/202556.004.003.003.0010.005.008.002.0015.008.007.003.0018.007.002.004.0013.00Neutral FOI03-05FOI (Freedom of Information) - Requests responded to Out of timeMonthlyFinancial Year2025/20265.000.002.0013.003.000.002.008.000.000.000.008.00Neutral FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2014/20156.80Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2015/20165.104.206.70Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2016/20178.019.106.7010.307.57Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2017/201814.609.2012.4622.2011.20Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2018/20199.948.809.5010.8910.55Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2019/202018.0021.8016.4812.2621.52Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2020/202119.7518.7223.9916.5719.94Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2021/202221.2724.1422.6727.3724.9024.7127.9117.2423.2618.5226.6713.2420.0823.4214.1210.0016.92Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2022/202317.4310.5925.008.3314.6914.6321.4323.2120.2614.2920.0014.0416.0724.1914.4918.7518.99Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2023/202416.5326.9227.5927.5427.3726.2513.8915.3818.7019.237.028.5112.6416.196.761.549.43Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2024/20256.494.493.906.384.697.4615.382.787.858.609.594.697.839.092.445.715.68Up is Bad FOI03-05aFOI (Freedom of Information) - % Requests responded to Out of timeMonthlyFinancial Year2025/20266.940.002.565.783.660.002.633.400.000.000.004.85Up is Bad FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2014/201510.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2015/20164.001.002.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2016/201711.000.003.005.003.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2017/201821.005.003.002.0011.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2018/201942.008.006.0011.0017.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2019/202057.0017.0011.0011.0018.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2020/202192.0017.0021.0042.0012.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2021/202293.006.0011.009.0026.0010.009.0012.0031.004.006.007.0017.007.007.005.0019.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2022/202361.0014.006.007.0027.007.005.002.0014.004.005.001.0010.006.003.001.0010.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2023/202430.004.003.002.009.001.002.003.006.004.003.002.009.003.002.001.006.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2024/202519.001.001.004.006.002.002.001.005.000.002.001.003.001.003.001.005.00Neutral FOI03-06EIR (Environmental Information Regulations) - Requests responded to Out of timeMonthlyFinancial Year2025/20260.000.000.002.000.002.001.0010.000.000.000.003.00Neutral FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2014/20152.80Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2015/20161.301.100.90Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2016/20172.870.002.905.302.75Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2017/20183.703.902.101.606.70Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2018/20197.134.204.809.7310.56Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2019/202011.7013.608.809.6514.63Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2020/202114.2217.1711.0519.918.16Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2021/202215.1514.6324.4419.1519.5516.1319.5725.0019.878.519.5221.8811.9711.1110.149.8010.38Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2022/202310.9720.0015.0014.0016.8814.589.434.359.5210.8112.203.459.3512.777.691.797.04Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2023/20244.345.975.883.174.971.543.394.923.247.554.556.676.045.083.451.693.41Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2024/20251.180.550.744.081.451.441.690.781.300.001.570.850.770.702.130.761.20Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Requests responded to Out of timeMonthlyFinancial Year2025/20260.000.000.000.490.001.490.732.170.000.000.000.86Up is Bad FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2014/2015131.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2015/201683.0030.0069.0083.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2016/2017106.0043.0061.0075.00106.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2017/2018105.0013.0028.0061.00105.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2018/2019129.0035.0059.0098.00129.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2019/2020204.0044.0083.00145.00204.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2020/2021160.0041.0075.00130.00160.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2021/2022117.0010.0022.0034.0034.0038.0050.0058.0058.0070.0077.0083.0083.0099.00108.00117.00117.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2022/2023132.0016.0029.0039.0039.0055.0061.0069.0069.0080.0091.00103.00103.00114.00122.00132.00132.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2023/2024175.006.0024.0036.0036.0045.0055.0072.0072.0089.00109.00119.00119.00137.00162.00175.00175.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2024/2025187.0012.0027.0049.0049.0065.0079.0093.0093.00109.00124.00141.00141.00157.00172.00187.00187.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)MonthlyFinancial Year2025/202625.0038.0054.0054.0075.0092.00114.00114.00130.00141.00162.00162.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2014/201592.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2015/201664.0025.0058.0064.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2016/201789.0040.0052.0064.0089.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2017/201887.0011.0024.0049.0087.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2018/2019103.0029.0044.0079.00103.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2019/2020157.0033.0065.00113.00157.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2020/2021120.0026.0053.0093.00120.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2021/202275.008.0013.0018.0018.0020.0028.0033.0033.0044.0050.0053.0053.0064.0070.0075.0075.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2022/202385.0011.0019.0024.0024.0037.0039.0043.0043.0051.0058.0068.0068.0074.0079.0085.0085.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2023/2024126.002.0014.0025.0025.0033.0042.0055.0055.0068.0080.0086.0086.00102.00119.00126.00126.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2024/2025132.0010.0023.0037.0037.0044.0057.0068.0068.0079.0091.00101.00101.00109.00122.00132.00132.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)MonthlyFinancial Year2025/202619.0031.0042.0042.0054.0065.0081.0081.0091.0097.00108.00108.00Neutral FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2014/201570.23Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2015/201677.1183.3084.1077.10Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2016/201783.9693.0085.2085.3083.96Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2017/201882.8084.6085.7180.3082.80Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2018/201979.8482.8074.5880.6179.84Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2019/202076.9675.0078.3177.9376.96Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2020/202175.0063.4170.6671.5475.00Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2021/202272.1080.0059.1052.9052.9052.6057.1067.3067.3072.1073.5071.6071.6071.1070.7072.1072.10Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2022/202364.3968.7565.5261.5461.5467.2763.9362.3262.3263.7563.7466.0266.0264.9164.7564.3964.39Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2023/202472.0033.3358.3369.4469.4473.3376.3676.3976.3976.4073.3972.2772.2774.4573.4672.0072.00Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2024/202583.54100.0095.8386.0586.0581.4885.0785.0085.0083.1684.2684.8784.8782.5883.5683.5483.54Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2025/202695.0096.8895.4595.4593.1090.2890.0090.0090.1089.8187.8087.80Up is Good FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2014/201539.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2015/201619.005.0011.0019.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2016/201717.003.009.0011.0017.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2017/201818.002.004.0012.0018.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2018/201926.006.0015.0019.0026.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2019/202047.0011.0018.0032.0047.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2020/202140.0015.0022.0037.0040.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2021/202237.002.009.0016.0016.0018.0021.0024.0024.0025.0026.0029.0029.0034.0037.0037.0037.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2022/202339.005.009.0014.0014.0017.0021.0025.0025.0028.0031.0032.0032.0036.0039.0039.0039.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2023/202426.004.009.009.009.0010.0011.0015.0015.0015.0020.0023.0023.0024.0026.0026.0026.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2024/202526.000.001.006.006.0010.0010.0012.0012.0016.0017.0018.0018.0023.0024.0026.0026.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)MonthlyFinancial Year2025/20261.001.002.002.004.007.009.009.0010.0011.0015.0015.00Neutral FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2014/201529.77Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2015/201622.8916.7015.9022.90Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2016/201716.047.0014.8014.7016.04Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2017/201817.1015.4014.2819.7017.10Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2018/201920.1517.1025.4219.3920.15Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2019/202029.9425.0021.6922.0729.94Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2020/202125.0036.5929.3328.4625.00Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2021/202235.6020.0040.9047.1047.1047.4042.9049.0049.0041.0038.2039.2039.2037.8037.4035.6035.60Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2022/202329.5531.2531.0335.9035.9030.9134.4336.2336.2335.0034.0731.0731.0731.5831.9729.5529.55Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2023/202414.8666.6737.5025.0025.0022.2220.0020.8320.8316.8518.3519.3319.3317.5216.0514.8614.86Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2024/202516.460.004.1713.9513.9518.5214.9315.0015.0016.8415.7415.1315.1317.4216.4416.4616.46Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2025/20265.003.134.554.556.909.7210.0010.009.9010.1912.2012.20Up is Bad FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2014/2015131.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2015/201683.0039.0014.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2016/2017106.0043.0018.0014.0031.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2017/2018105.0013.0015.0033.0044.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2018/2019129.0035.0024.0039.0031.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2019/2020204.0044.0039.0062.0059.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2020/2021160.0041.0034.0055.0030.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2021/2022117.0010.0012.0012.0034.004.0012.008.0024.0012.007.006.0025.0016.009.009.0034.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2022/2023132.0016.0013.0010.0039.0016.006.008.0030.0011.0011.0012.0034.0011.008.0010.0029.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2023/2024175.006.0018.0012.0036.009.0010.0017.0036.0017.0020.0010.0047.0018.0025.0013.0056.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2024/2025187.0012.0015.0022.0049.0016.0014.0014.0044.0016.0015.0017.0048.0016.0015.0015.0046.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedMonthlyFinancial Year2025/202625.0013.0015.0054.0013.005.0013.0050.008.004.005.0034.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2014/201592.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2015/201664.0033.006.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2016/201789.0040.0012.0012.0025.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2017/201887.0011.0013.0025.0038.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2018/2019103.0029.0015.0035.0024.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2019/2020157.0033.0032.0048.0044.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2020/2021120.0026.0027.0040.0027.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2021/202275.008.005.005.0018.002.008.005.0015.0011.006.003.0020.0011.006.005.0022.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2022/202385.0011.008.005.0024.0013.002.004.0019.008.007.0010.0025.006.005.006.0017.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2023/2024126.002.0012.0011.0025.008.009.0013.0030.0013.0012.006.0031.0016.0017.007.0040.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2024/2025132.0010.0013.0014.0037.007.0013.0011.0031.0011.0012.0010.0033.008.0013.0010.0031.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeMonthlyFinancial Year2025/202619.0012.0011.0042.008.004.0012.0033.007.002.003.0023.00Neutral FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2014/201570.23Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2015/201677.1184.6042.90Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2016/201783.9693.0066.7085.7080.64Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2017/201882.8084.6086.6775.8086.40Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2018/201979.8482.8062.5089.7477.42Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2019/202076.9675.0082.0577.4274.58Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2020/202175.0063.4179.4172.7390.00Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2021/202266.9680.0041.6741.6752.9450.0072.7362.5065.2291.6785.7150.0080.0068.7566.67100.0073.33Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2022/202368.5568.7566.6750.0063.1681.2533.3350.0063.3372.7370.0090.9178.1360.0062.50100.0070.83Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2023/202482.8933.3370.59100.0073.5388.8990.0076.4783.33100.0070.5966.6779.4994.1289.47100.0093.02Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2024/202583.54100.0092.8673.6886.0563.64100.0084.6283.7873.3392.3190.9184.6261.5492.8683.3379.49Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeMonthlyFinancial Year2025/202695.00100.00100.0095.45100.0080.00100.0086.84100.00100.0075.0085.19Up is Good FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2014/201539.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2015/201619.006.008.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2016/201717.003.006.002.006.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2017/201818.002.002.008.006.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2018/201926.006.009.004.007.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2019/202047.0011.007.0014.0015.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2020/202140.0015.007.0015.003.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2021/202237.002.007.007.0016.002.003.003.008.001.001.003.005.005.003.000.008.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2022/202339.005.004.005.0014.003.004.004.0011.003.003.001.007.004.003.000.007.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2023/202426.004.005.000.009.001.001.004.006.000.005.003.008.001.002.000.003.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2024/202526.000.001.005.006.004.000.002.006.004.001.001.006.005.001.002.008.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeMonthlyFinancial Year2025/20261.000.000.002.000.001.000.005.000.000.001.004.00Neutral FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2014/201529.77Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2015/201622.8915.4057.10Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2016/201716.047.0033.3014.3019.35Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2017/201817.1015.4013.3324.2013.60Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2018/201920.1517.1037.5010.2622.58Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2019/202029.9425.0017.9522.5825.42Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2020/202125.0036.5920.5927.2710.00Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2021/202233.0420.0058.3358.3347.0650.0027.2737.5034.788.3314.2950.0020.0031.2533.330.0026.67Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2022/202331.4531.2533.3350.0036.8418.7566.6750.0036.6727.2730.009.0921.8840.0037.500.0029.17Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2023/202417.1166.6729.410.0026.4711.1110.0023.5316.670.0029.4133.3320.515.8810.530.006.98Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2024/202516.460.007.1426.3213.9536.360.0015.3816.2226.677.699.0915.3838.467.1416.6720.51Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeMonthlyFinancial Year2025/20265.000.000.004.550.0020.000.0013.160.000.0025.0014.81Up is Bad IG01aNumber of Adult Complaints receivedMonthlyFinancial Year2021/202243.004.003.006.0013.002.003.003.008.002.002.002.006.005.007.004.0016.00Neutral IG01aNumber of Adult Complaints receivedMonthlyFinancial Year2022/202337.000.002.006.008.002.003.005.0010.003.003.005.0011.003.003.002.008.00Neutral IG01aNumber of Adult Complaints receivedMonthlyFinancial Year2023/202443.005.002.004.0011.002.003.002.007.006.005.005.0016.003.009.00Neutral IG01aNumber of Adult Complaints receivedMonthlyFinancial Year2024/202529.000.001.000.001.002.001.004.007.005.002.000.007.005.004.005.0014.00Neutral IG01aNumber of Adult Complaints receivedMonthlyFinancial Year2025/20264.001.005.0010.003.002.002.009.004.003.005.0015.00Neutral IG01bNumber of Child Complaints receivedMonthlyFinancial Year2021/202245.004.004.004.0012.004.004.007.0015.005.005.001.0011.002.002.003.007.00Neutral IG01bNumber of Child Complaints receivedMonthlyFinancial Year2022/202349.003.004.006.0013.005.002.002.009.006.004.004.0014.004.002.007.0013.00Neutral IG01bNumber of Child Complaints receivedMonthlyFinancial Year2023/202437.002.004.005.0011.000.001.007.008.001.003.003.007.001.0011.00Neutral IG01bNumber of Child Complaints receivedMonthlyFinancial Year2024/202529.001.005.002.008.001.002.002.005.002.003.002.007.004.002.003.009.00Neutral IG01bNumber of Child Complaints receivedMonthlyFinancial Year2025/20262.006.003.0011.000.002.003.007.004.004.006.0017.00Neutral IG01cNumber of Comments receivedMonthlyFinancial Year2021/20221379.00156.00129.00154.00439.00182.00131.00147.00460.0097.0085.0054.00236.0058.00101.0085.00244.00Neutral IG01cNumber of Comments receivedMonthlyFinancial Year2022/2023773.0070.0068.0039.00177.0081.0061.0077.00219.0085.0067.0038.00190.0066.0047.0074.00187.00Neutral IG01cNumber of Comments receivedMonthlyFinancial Year2023/2024692.0073.0092.0097.00262.0086.0040.0077.00203.0042.0032.0029.00103.0044.00124.00Neutral IG01cNumber of Comments receivedMonthlyFinancial Year2024/2025348.0019.0026.0025.0070.0038.0042.0024.00104.0039.0021.0024.0084.0029.0030.0031.0090.00Neutral IG01cNumber of Comments receivedMonthlyFinancial Year2025/202617.0016.0021.0054.0046.0016.005.0067.008.0015.002.0027.00Neutral IG01dNumber of 4Cs Complaints receivedMonthlyFinancial Year2021/20221368.0089.0060.00139.00288.00136.00136.00107.00379.00125.00155.0098.00378.00113.0073.00137.00323.00Neutral IG01dNumber of 4Cs Complaints receivedMonthlyFinancial Year2022/20231866.00139.00184.00233.00556.00224.00235.00193.00652.00172.00119.0077.00368.00118.0063.00109.00290.00Neutral IG01dNumber of 4Cs Complaints receivedMonthlyFinancial Year2023/20241310.00102.00150.00227.00479.00169.00122.0078.00369.0049.0051.0063.00163.00117.00299.00Neutral IG01dNumber of 4Cs Complaints receivedMonthlyFinancial Year2024/20251054.00100.0076.0095.00271.0076.0093.0093.00262.00108.0087.0068.00263.0088.0095.0075.00258.00Neutral IG01dNumber of 4Cs Complaints receivedMonthlyFinancial Year2025/202663.0078.0086.00222.0054.0062.0034.00192.0035.0041.0039.00131.00Neutral IG01eNumber of Compliments receivedMonthlyFinancial Year2021/2022239.0016.0010.0022.0048.0025.0019.0015.0059.0029.0022.0015.0066.0010.0011.0045.0066.00Neutral IG01eNumber of Compliments receivedMonthlyFinancial Year2022/2023279.0022.0017.0028.0067.0024.0016.0020.0060.0021.0024.0020.0065.0032.0037.0018.0087.00Neutral IG01eNumber of Compliments receivedMonthlyFinancial Year2023/2024256.0023.0036.0025.0084.0026.0014.0015.0055.0013.0029.0012.0054.0025.0063.00Neutral IG01eNumber of Compliments receivedMonthlyFinancial Year2024/2025365.0043.0018.0037.0098.007.0011.0087.00105.0029.0039.0026.0094.0025.0017.0026.0068.00Neutral IG01eNumber of Compliments receivedMonthlyFinancial Year2025/202665.0029.006.00101.002.0012.0028.0085.0040.0024.0029.00100.00Neutral IG01fNumber of Concerns receivedMonthlyFinancial Year2021/20226.001.000.002.003.000.000.000.000.000.001.000.001.002.000.000.002.00Neutral IG01fNumber of Concerns receivedMonthlyFinancial Year2022/20233.001.000.000.001.000.000.001.001.001.000.000.001.000.000.000.000.00Neutral IG01fNumber of Concerns receivedMonthlyFinancial Year2023/20241.000.000.001.001.000.000.000.000.000.000.000.000.000.000.00Neutral IG01fNumber of Concerns receivedMonthlyFinancial Year2024/2025NCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNeutral IG01iNumber of EIR reviews receivedMonthlyFinancial Year2021/202219.002.001.000.003.002.002.000.004.000.001.002.003.004.003.002.009.00Neutral IG01iNumber of EIR reviews receivedMonthlyFinancial Year2022/202319.001.002.004.007.001.000.000.001.001.003.001.005.003.002.001.006.00Neutral IG01iNumber of EIR reviews receivedMonthlyFinancial Year2023/202421.001.003.003.007.002.001.000.003.001.005.001.007.001.004.00Neutral IG01iNumber of EIR reviews receivedMonthlyFinancial Year2024/202528.003.003.001.007.001.002.001.004.000.006.001.007.003.006.001.0010.00Neutral IG01iNumber of EIR reviews receivedMonthlyFinancial Year2025/20261.007.001.0012.001.002.003.009.000.000.001.004.00Neutral IG01jNumber of FOI reviews receivedMonthlyFinancial Year2021/202230.008.003.001.0012.001.003.006.0010.000.001.003.004.001.001.002.004.00Neutral IG01jNumber of FOI reviews receivedMonthlyFinancial Year2022/202327.004.000.000.004.004.001.001.006.001.003.001.005.007.002.003.0012.00Neutral IG01jNumber of FOI reviews receivedMonthlyFinancial Year2023/202447.004.003.004.0011.006.001.003.0010.005.006.000.0011.005.0015.00Neutral IG01jNumber of FOI reviews receivedMonthlyFinancial Year2024/202531.003.002.001.006.004.001.005.0010.003.004.001.008.002.002.003.007.00Neutral IG01jNumber of FOI reviews receivedMonthlyFinancial Year2025/20261.000.003.005.003.001.003.0011.000.001.002.009.00Neutral IG01lNumber of ICO cases receivedMonthlyFinancial Year2021/202222.003.002.004.009.003.001.002.006.001.002.003.006.000.001.000.001.00Neutral IG01lNumber of ICO cases receivedMonthlyFinancial Year2022/20238.001.001.001.003.000.001.001.002.000.001.001.002.001.000.000.001.00Neutral IG01lNumber of ICO cases receivedMonthlyFinancial Year2023/20248.001.002.000.003.001.002.000.003.000.000.002.002.000.000.00Neutral IG01lNumber of ICO cases receivedMonthlyFinancial Year2024/20257.001.001.000.002.000.003.001.004.000.000.000.000.000.001.000.001.00Neutral IG01lNumber of ICO cases receivedMonthlyFinancial Year2025/20260.000.000.000.001.000.000.002.000.000.000.000.00Neutral IG01nNumber of LGSCO cases receivedMonthlyFinancial Year2021/202241.003.003.007.0013.008.008.001.0017.003.001.003.007.002.001.001.004.00Neutral IG01nNumber of LGSCO cases receivedMonthlyFinancial Year2022/202333.002.002.002.006.005.004.004.0013.004.004.004.0012.000.000.002.002.00Neutral IG01nNumber of LGSCO cases receivedMonthlyFinancial Year2023/202415.002.002.003.007.002.002.001.005.001.002.000.003.000.000.00Neutral IG01nNumber of LGSCO cases receivedMonthlyFinancial Year2024/202511.001.002.002.005.001.001.001.003.001.001.000.002.000.000.001.001.00Neutral IG01nNumber of LGSCO cases receivedMonthlyFinancial Year2025/20263.000.001.004.000.000.000.001.000.001.001.002.00Neutral IG01oNumber of Requests for Information receivedMonthlyFinancial Year2021/2022347.0028.0030.0024.0082.0025.0023.0018.0066.0028.0046.0031.00105.0030.0031.0033.0094.00Neutral IG01oNumber of Requests for Information receivedMonthlyFinancial Year2022/2023478.0034.0041.0034.00109.0039.0039.0048.00126.0040.0050.0042.00132.0042.0030.0039.00111.00Neutral IG01oNumber of Requests for Information receivedMonthlyFinancial Year2023/2024378.0035.0026.0042.00103.0030.0026.0030.0086.0031.0031.0015.0077.0029.00112.00Neutral IG01oNumber of Requests for Information receivedMonthlyFinancial Year2024/2025466.0044.0038.0029.00111.0038.0025.0029.0092.0040.0041.0038.00119.0057.0048.0039.00144.00Neutral IG01oNumber of Requests for Information receivedMonthlyFinancial Year2025/202639.0048.0044.00131.0063.0032.0057.00152.0061.0052.0053.00166.00Neutral IG01pNumber of Rights of Individuals requests receivedMonthlyFinancial Year2021/202277.007.006.004.0017.0010.007.0011.0028.007.005.006.0018.004.005.005.0014.00Neutral IG01pNumber of Rights of Individuals requests receivedMonthlyFinancial Year2022/202348.002.006.003.0011.004.003.007.0014.001.004.007.0012.001.005.005.0011.00Neutral IG01pNumber of Rights of Individuals requests receivedMonthlyFinancial Year2023/202427.001.003.003.007.004.000.002.006.005.002.002.009.000.005.00Neutral IG01pNumber of Rights of Individuals requests receivedMonthlyFinancial Year2024/202527.002.002.002.006.006.001.002.009.003.002.000.005.002.001.004.007.00Neutral IG01pNumber of Rights of Individuals requests receivedMonthlyFinancial Year2025/20261.002.001.004.004.004.001.009.000.003.003.006.00Neutral IG01uNumber of Housing Ombudsman cases receivedMonthlyFinancial Year2021/20223.001.000.000.001.000.001.000.001.000.001.000.001.000.000.000.000.00Neutral IG01uNumber of Housing Ombudsman cases receivedMonthlyFinancial Year2022/20231.000.000.000.000.000.000.000.000.001.000.000.001.000.000.000.000.00Neutral IG01uNumber of Housing Ombudsman cases receivedMonthlyFinancial Year2023/20247.000.001.000.001.001.002.001.004.000.000.001.001.001.001.00Neutral IG01uNumber of Housing Ombudsman cases receivedMonthlyFinancial Year2024/20252.000.001.001.002.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG01uNumber of Housing Ombudsman cases receivedMonthlyFinancial Year2025/20260.000.000.000.000.000.000.000.000.000.001.001.00Neutral IG02iaNumber of EIR reviews responded to 'In Time'MonthlyFinancial Year2021/202215.001.001.000.002.002.002.000.004.000.001.001.002.002.003.002.007.00Neutral IG02iaNumber of EIR reviews responded to 'In Time'MonthlyFinancial Year2022/202317.000.002.003.005.001.000.000.001.001.003.001.005.003.002.001.006.00Neutral IG02iaNumber of EIR reviews responded to 'In Time'MonthlyFinancial Year2023/202418.001.003.003.007.002.001.000.003.001.003.001.005.001.003.00Neutral IG02iaNumber of EIR reviews responded to 'In Time'MonthlyFinancial Year2024/202520.002.003.000.005.001.002.001.004.000.003.001.004.002.004.001.007.00Neutral IG02iaNumber of EIR reviews responded to 'In Time'MonthlyFinancial Year2025/20261.001.001.006.001.002.003.008.000.000.001.002.00Neutral IG02jaNumber of FOI reviews responded to 'In Time'MonthlyFinancial Year2021/202222.004.003.001.008.000.002.005.007.000.001.002.003.001.001.002.004.00Neutral IG02jaNumber of FOI reviews responded to 'In Time'MonthlyFinancial Year2022/202323.002.000.000.002.002.001.001.004.001.003.001.005.007.002.003.0012.00Neutral IG02jaNumber of FOI reviews responded to 'In Time'MonthlyFinancial Year2023/202439.004.003.003.0010.006.001.003.0010.002.004.000.006.004.0013.00Neutral IG02jaNumber of FOI reviews responded to 'In Time'MonthlyFinancial Year2024/202525.003.002.001.006.002.001.004.007.001.004.001.006.001.002.003.006.00Neutral IG02jaNumber of FOI reviews responded to 'In Time'MonthlyFinancial Year2025/20261.000.003.005.003.001.003.0011.000.001.001.008.00Neutral IG02laNumber of ICO cases responded to 'In Time'MonthlyFinancial Year2021/202217.003.002.002.007.002.001.002.005.000.001.003.004.000.001.000.001.00Neutral IG02laNumber of ICO cases responded to 'In Time'MonthlyFinancial Year2022/20236.001.001.001.003.000.000.000.000.000.001.001.002.001.000.000.001.00Neutral IG02laNumber of ICO cases responded to 'In Time'MonthlyFinancial Year2023/20246.001.002.000.003.001.001.000.002.000.000.001.001.000.000.00Neutral IG02laNumber of ICO cases responded to 'In Time'MonthlyFinancial Year2024/20256.001.000.000.001.000.003.001.004.000.000.000.000.000.001.000.001.00Neutral IG02laNumber of ICO cases responded to 'In Time'MonthlyFinancial Year2025/20260.000.000.000.000.000.000.001.000.000.000.000.00Neutral IG02oaNumber of Requests for Information responded to 'In Time'MonthlyFinancial Year2021/2022291.0027.0025.0020.0072.0022.0022.0014.0058.0011.0037.0028.0076.0027.0030.0028.0085.00Neutral IG02oaNumber of Requests for Information responded to 'In Time'MonthlyFinancial Year2022/2023434.0032.0038.0031.00101.0035.0033.0047.00115.0035.0046.0038.00119.0037.0027.0035.0099.00Neutral IG02oaNumber of Requests for Information responded to 'In Time'MonthlyFinancial Year2023/2024211.0030.0026.0033.0089.0028.0021.0026.0075.0010.004.006.0020.0011.0027.00Neutral IG02oaNumber of Requests for Information responded to 'In Time'MonthlyFinancial Year2024/2025146.0011.0013.006.0030.0013.008.0011.0032.0019.0013.005.0037.0016.0015.0016.0047.00Neutral IG02oaNumber of Requests for Information responded to 'In Time'MonthlyFinancial Year2025/202618.0015.0011.0044.000.000.000.000.000.000.000.001.00Neutral IG02paNumber of Rights of Individuals requests responded to 'In Time'MonthlyFinancial Year2021/202250.004.005.002.0011.006.005.005.0016.004.005.005.0014.002.003.004.009.00Neutral IG02paNumber of Rights of Individuals requests responded to 'In Time'MonthlyFinancial Year2022/202333.002.004.003.009.003.003.005.0011.000.001.005.006.000.003.004.007.00Neutral IG02paNumber of Rights of Individuals requests responded to 'In Time'MonthlyFinancial Year2023/20248.000.002.000.002.004.000.002.006.000.000.000.000.000.000.00Neutral IG02paNumber of Rights of Individuals requests responded to 'In Time'MonthlyFinancial Year2024/20252.000.000.000.000.000.000.000.000.000.000.000.000.001.001.000.002.00Neutral IG02paNumber of Rights of Individuals requests responded to 'In Time'MonthlyFinancial Year2025/20260.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03laNumber of ICO cases: Not UpheldMonthlyFinancial Year2021/20222.000.000.000.000.001.000.001.002.000.000.000.000.000.000.000.000.00Neutral IG03laNumber of ICO cases: Not UpheldMonthlyFinancial Year2022/20231.000.000.000.000.000.000.000.000.000.000.001.001.000.000.000.000.00Neutral IG03laNumber of ICO cases: Not UpheldMonthlyFinancial Year2023/20241.001.000.000.001.000.000.000.000.000.000.000.000.000.000.00Neutral IG03laNumber of ICO cases: Not UpheldMonthlyFinancial Year2024/20251.000.000.000.000.000.001.000.001.000.000.000.000.000.000.000.000.00Neutral IG03laNumber of ICO cases: Not UpheldMonthlyFinancial Year2025/20260.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03lbNumber of ICO cases: Partly UpheldMonthlyFinancial Year2021/20220.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03lbNumber of ICO cases: Partly UpheldMonthlyFinancial Year2022/20231.001.000.000.001.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03lbNumber of ICO cases: Partly UpheldMonthlyFinancial Year2023/20241.000.000.000.000.000.001.000.001.000.000.000.000.000.000.00Neutral IG03lbNumber of ICO cases: Partly UpheldMonthlyFinancial Year2024/20250.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03lbNumber of ICO cases: Partly UpheldMonthlyFinancial Year2025/20260.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03lcNumber of ICO cases: Not PursuedMonthlyFinancial Year2021/20220.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03lcNumber of ICO cases: Not PursuedMonthlyFinancial Year2022/20230.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03lcNumber of ICO cases: Not PursuedMonthlyFinancial Year2023/20240.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03lcNumber of ICO cases: Not PursuedMonthlyFinancial Year2024/20250.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03lcNumber of ICO cases: Not PursuedMonthlyFinancial Year2025/20260.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03ldNumber of ICO cases: UpheldMonthlyFinancial Year2021/20220.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03ldNumber of ICO cases: UpheldMonthlyFinancial Year2022/20230.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03ldNumber of ICO cases: UpheldMonthlyFinancial Year2023/20240.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03ldNumber of ICO cases: UpheldMonthlyFinancial Year2024/20252.001.000.000.001.000.001.000.001.000.000.000.000.000.000.000.000.00Neutral IG03ldNumber of ICO cases: UpheldMonthlyFinancial Year2025/20260.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03leNumber of ICO cases: Not ProvenMonthlyFinancial Year2021/20220.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03leNumber of ICO cases: Not ProvenMonthlyFinancial Year2022/20230.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03leNumber of ICO cases: Not ProvenMonthlyFinancial Year2023/20240.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03leNumber of ICO cases: Not ProvenMonthlyFinancial Year2024/20250.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG03leNumber of ICO cases: Not ProvenMonthlyFinancial Year2025/20260.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG08aaNumber of Adult Complaints assessed at GreenMonthlyFinancial Year2021/202232.003.003.005.0011.002.003.002.007.002.001.001.004.003.006.001.0010.00Neutral IG08aaNumber of Adult Complaints assessed at GreenMonthlyFinancial Year2022/202323.000.002.005.007.002.003.002.007.002.002.002.006.001.001.001.003.00Neutral IG08aaNumber of Adult Complaints assessed at GreenMonthlyFinancial Year2023/202426.003.002.002.007.001.001.000.002.005.003.003.0011.002.006.00Neutral IG08aaNumber of Adult Complaints assessed at GreenMonthlyFinancial Year2024/202515.000.001.000.001.000.000.000.000.003.001.000.004.003.003.004.0010.00Neutral IG08aaNumber of Adult Complaints assessed at GreenMonthlyFinancial Year2025/20262.001.003.006.003.001.002.008.003.002.005.0011.00Neutral IG10baNumber of Child Complaints assessed at Grade 1MonthlyFinancial Year2021/202231.003.003.003.009.004.002.003.009.002.004.000.006.002.002.003.007.00Neutral IG10baNumber of Child Complaints assessed at Grade 1MonthlyFinancial Year2022/202337.002.002.005.009.004.002.001.007.004.004.003.0011.003.001.006.0010.00Neutral IG10baNumber of Child Complaints assessed at Grade 1MonthlyFinancial Year2023/202428.002.004.004.0010.000.001.004.005.001.002.003.006.000.004.003.007.00Neutral IG10baNumber of Child Complaints assessed at Grade 1MonthlyFinancial Year2024/202516.000.004.001.005.001.001.001.003.001.001.001.003.003.001.001.005.00Neutral IG10baNumber of Child Complaints assessed at Grade 1MonthlyFinancial Year2025/20261.005.001.007.000.001.003.005.002.003.004.0012.00Neutral IG14aa% of Adult Complaints responded to 'In Time'MonthlyFinancial Year2021/202263.1666.6733.3320.0036.3650.00100.0050.0071.43100.0050.00100.0083.3360.0066.67100.0071.43Neutral IG14aa% of Adult Complaints responded to 'In Time'MonthlyFinancial Year2022/202355.880.00100.0066.6775.00100.0066.6760.0070.0033.3333.3340.0036.3633.3350.000.0040.00Neutral IG14aa% of Adult Complaints responded to 'In Time'MonthlyFinancial Year2023/202453.8533.330.0066.6737.50100.000.000.0020.0050.00100.00100.0087.50100.0033.330.0060.00Neutral IG14aa% of Adult Complaints responded to 'In Time'MonthlyFinancial Year2024/202533.33NR0.00NR0.000.00NRNR0.0050.000.00NR33.3350.00100.000.0050.00Neutral IG14aa% of Adult Complaints responded to 'In Time'MonthlyFinancial Year2025/20260.000.000.000.00NRNRNR100.00NRNR0.0014.29Neutral IG14ba% of Child Complaints responded to 'In Time'MonthlyFinancial Year2021/202241.1850.0033.330.0027.2750.0075.0075.0066.6733.3350.000.0037.500.000.000.000.00Neutral IG14ba% of Child Complaints responded to 'In Time'MonthlyFinancial Year2022/202372.0933.3333.3366.6750.0040.00100.00100.0066.6766.67100.00100.0085.71100.00100.0080.0087.50Neutral IG14ba% of Child Complaints responded to 'In Time'MonthlyFinancial Year2023/202466.67100.0075.0050.0070.000.00100.0080.0083.330.00100.0050.0066.670.000.000.000.00Neutral IG14ba% of Child Complaints responded to 'In Time'MonthlyFinancial Year2024/202536.36NR50.000.0033.330.000.00NR0.00100.000.00100.0066.670.00NR100.0050.00Neutral IG14ba% of Child Complaints responded to 'In Time'MonthlyFinancial Year2025/2026100.0050.000.0050.00NRNR100.0066.67100.000.0050.0033.33Neutral IG14ca% of Comments responded to 'In Time'MonthlyFinancial Year2021/202274.5572.7382.0072.8075.8374.1378.5778.9576.6670.0069.2369.4469.5774.4271.2368.8571.19Neutral IG14ca% of Comments responded to 'In Time'MonthlyFinancial Year2022/202373.2667.8674.0752.7866.4471.0167.2775.0071.3572.3777.1983.3376.3378.3371.4384.9178.71Neutral IG14ca% of Comments responded to 'In Time'MonthlyFinancial Year2023/202478.2468.2571.4375.0071.8397.0696.0078.9591.60100.00100.0050.0085.7128.5760.000.0041.67Neutral IG14ca% of Comments responded to 'In Time'MonthlyFinancial Year2024/202569.05NR100.00NR100.00NRNR25.0025.0085.71NR66.6778.2680.0050.00100.0080.00Neutral IG14ca% of Comments responded to 'In Time'MonthlyFinancial Year2025/2026NRNRNRNRNRNRNRNRNRNRNRNRNeutral IG14da% of 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2020/2021NCUp is Good IG14da% of 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2021/202284.1545.4546.5566.1755.5678.5786.3694.7985.8892.0497.2298.9296.0096.1997.06100.0097.51Up is Good IG14da% of 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2022/202394.5686.2696.3997.7694.4294.2695.8596.0095.3491.8896.2390.5492.9491.4396.30100.0095.24Up is Good IG14da% of 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2023/202485.5491.2186.7889.0588.8689.6688.9985.5188.5479.4170.5985.1179.1379.4575.0076.7977.20Up is Good IG14da% of 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2024/202570.1144.7139.0659.0448.2856.7271.5983.3371.5589.2287.2162.5081.7572.7378.4885.2578.34Up is Good IG14da% of 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2025/202676.9283.3390.6381.9576.1981.2575.0044.8385.7166.6783.3364.62Up is Good IG14ea% of Compliments responded to 'In Time'MonthlyFinancial Year2021/202299.56100.00100.0095.4597.92100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00Neutral IG14ea% of Compliments responded to 'In Time'MonthlyFinancial Year2022/2023100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00Neutral IG14ea% of Compliments responded to 'In Time'MonthlyFinancial Year2023/2024100.00100.00100.00100.00100.00100.00100.00100.00100.000.00100.000.00100.000.000.000.000.00Neutral IG14fa% of Concerns responded to 'In Time'MonthlyFinancial Year2021/20220.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG14fa% of Concerns responded to 'In Time'MonthlyFinancial Year2022/20230.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG14fa% of Concerns responded to 'In Time'MonthlyFinancial Year2023/20240.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG14ia% of EIR reviews responded to 'In Time'MonthlyFinancial Year2021/202283.3350.00100.000.0066.67100.00100.000.00100.000.00100.0050.0066.6766.67100.00100.0087.50Neutral IG14ia% of EIR reviews responded to 'In Time'MonthlyFinancial Year2022/202394.440.00100.00100.0083.33100.000.000.00100.00100.00100.00100.00100.00100.00100.00100.00100.00Neutral IG14ia% of EIR reviews responded to 'In Time'MonthlyFinancial Year2023/2024100.00100.00100.00100.00100.00100.00100.000.00100.00100.00100.00100.00100.00100.00100.000.00100.00Neutral IG14ia% of EIR reviews responded to 'In Time'MonthlyFinancial Year2024/202583.3366.67100.00NR83.33100.00100.00100.00100.00NR60.00100.0066.6766.67100.00100.0087.50Neutral IG14ia% of EIR reviews responded to 'In Time'MonthlyFinancial Year2025/2026100.00100.00100.00100.00100.00100.00100.0088.89NRNR100.00100.00Neutral IG14ja% of FOI reviews responded to 'In Time'MonthlyFinancial Year2021/202278.5750.00100.00100.0066.670.0066.6783.3377.780.00100.00100.00100.00100.00100.00100.00100.00Neutral IG14ja% of FOI reviews responded to 'In Time'MonthlyFinancial Year2022/202392.0050.000.000.0050.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00Neutral IG14ja% of FOI reviews responded to 'In Time'MonthlyFinancial Year2023/202495.24100.00100.0075.0090.91100.00100.00100.00100.0066.67100.000.0085.71100.00100.00100.00100.00Neutral IG14ja% of FOI reviews responded to 'In Time'MonthlyFinancial Year2024/202592.59100.00100.00100.00100.00100.00100.00100.00100.0050.00100.00100.0085.7150.00100.00100.0085.71Neutral IG14ja% of FOI reviews responded to 'In Time'MonthlyFinancial Year2025/2026100.00NR100.00100.00100.00100.00100.00100.00NR100.00100.00100.00Neutral IG14la% of ICO cases responded to 'In Time'MonthlyFinancial Year2021/202294.44100.00100.00100.00100.0066.67100.00100.0083.330.00100.00100.00100.000.00100.000.00100.00Neutral IG14la% of ICO cases responded to 'In Time'MonthlyFinancial Year2022/202375.00100.00100.00100.00100.000.000.000.000.000.00100.00100.00100.00100.000.000.00100.00Neutral IG14la% of ICO cases responded to 'In Time'MonthlyFinancial Year2023/202485.71100.00100.000.00100.00100.0050.000.0066.670.000.00100.00100.000.000.000.000.00Neutral IG14la% of ICO cases responded to 'In Time'MonthlyFinancial Year2024/202585.71100.000.00NR50.00NR100.00100.00100.00NRNRNRNRNR100.00N100.00Neutral IG14la% of ICO cases responded to 'In Time'MonthlyFinancial Year2025/2026NRNRNRNRNRNRNR100.00NRNRNRNRNeutral IG14na% of LGSCO cases responded to 'In Time'MonthlyFinancial Year2021/202276.92100.0066.6775.0077.78100.0050.00100.0070.0050.000.00100.0075.00100.00100.000.00100.00Neutral IG14na% of LGSCO cases responded to 'In Time'MonthlyFinancial Year2022/202381.4850.00100.00100.0083.3360.00100.0066.6772.7375.00100.00100.0090.000.000.000.000.00Neutral IG14na% of LGSCO cases responded to 'In Time'MonthlyFinancial Year2023/202466.670.00100.00100.0060.00100.0050.00100.0075.00100.0050.000.0066.670.000.000.000.00Neutral IG14na% of LGSCO cases responded to 'In Time'MonthlyFinancial Year2024/202550.00100.00100.000.0066.670.000.00100.0033.330.00100.000.0050.00NRNRNRNRNeutral IG14na% of LGSCO cases responded to 'In Time'MonthlyFinancial Year2025/2026100.00NRNR100.00NRNRNR100.00NR100.00100.00100.00Neutral IG14oa% of Requests for Information responded to 'In Time'MonthlyFinancial Year2021/202298.9896.43100.0095.2497.30100.00100.00100.00100.00100.00100.00100.00100.0096.43100.00100.0098.84Neutral IG14oa% of Requests for Information responded to 'In Time'MonthlyFinancial Year2022/202399.31100.00100.00100.00100.0094.59100.00100.0098.29100.00100.00100.00100.00100.0096.43100.0099.00Neutral IG14oa% of Requests for Information responded to 'In Time'MonthlyFinancial Year2023/202496.7996.77100.00100.0098.89100.0091.3096.3096.1590.9166.67100.0086.96100.00100.00100.00100.00Neutral IG14oa% of Requests for Information responded to 'In Time'MonthlyFinancial Year2024/202597.3384.6286.67100.0088.24100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00100.00Neutral IG14oa% of Requests for Information responded to 'In Time'MonthlyFinancial Year2025/2026100.0093.75100.0097.78NRNRNRNRNRNRNR100.00Neutral IG14pa% of Rights of Individuals responded to 'In Time'MonthlyFinancial Year2021/202276.9257.14100.00100.0078.5775.0083.3355.5669.5766.67100.00100.0087.5050.0075.00100.0075.00Neutral IG14pa% of Rights of Individuals responded to 'In Time'MonthlyFinancial Year2022/202376.74100.0080.00100.0090.0075.00100.0083.3384.620.0025.0071.4354.550.0075.00100.0077.78Neutral IG14pa% of Rights of Individuals responded to 'In Time'MonthlyFinancial Year2023/202472.730.00100.000.0040.00100.000.00100.00100.000.000.000.000.000.000.000.000.00Neutral IG14pa% of Rights of Individuals responded to 'In Time'MonthlyFinancial Year2024/202566.67NRNRNRNRNRNRNRNR0.00NRNR0.00100.00100.00NR100.00Neutral IG14pa% of Rights of Individuals responded to 'In Time'MonthlyFinancial Year2025/2026NRNRNRNRNRNRNRNRNRNRNRNRNeutral IG14ua% of Housing Ombudsman cases responded to 'In Time'MonthlyFinancial Year2021/2022100.00100.000.000.00100.000.000.000.000.000.00100.000.00100.000.000.000.000.00Neutral IG14ua% of Housing Ombudsman cases responded to 'In Time'MonthlyFinancial Year2022/2023100.000.000.000.000.000.000.000.000.00100.000.000.00100.000.000.000.000.00Neutral IG14ua% of Housing Ombudsman cases responded to 'In Time'MonthlyFinancial Year2023/202450.000.00100.000.00100.000.000.000.000.000.000.00100.00100.00100.000.000.00100.00Neutral IG14ua% of Housing Ombudsman cases responded to 'In Time'MonthlyFinancial Year2024/20250.00NR0.000.000.00NRNRNRNRNRNRNRNRNRNRNRNRNeutral IG14ua% of Housing Ombudsman cases responded to 'In Time'MonthlyFinancial Year2025/2026NRNRNRNRNRNRNRNRNRNR0.000.00Neutral IG18ad% of Adult Complaints: Upheld in FullMonthlyFinancial Year2021/202219.440.0033.3320.0020.000.0033.3350.0033.3350.000.000.0016.6720.000.0033.3314.29Neutral IG18ad% of Adult Complaints: Upheld in FullMonthlyFinancial Year2022/202325.000.0050.0050.0050.000.000.000.000.0033.330.0050.0028.5733.330.000.0020.00Neutral IG18ad% of Adult Complaints: Upheld in FullMonthlyFinancial Year2023/202421.7450.000.000.0016.670.000.000.000.0033.330.0033.3322.2250.0050.000.0050.00Neutral IG18ad% of Adult Complaints: Upheld in FullMonthlyFinancial Year2024/202540.00NR100.00NR100.0050.00100.000.0040.0040.000.00NR28.570.00100.0033.3342.86Neutral IG18ad% of Adult Complaints: Upheld in FullMonthlyFinancial Year2025/20260.00100.00100.0060.00100.000.00NR66.67NRNR0.0012.50Neutral IG18bd% of Child Complaints: Upheld in FullMonthlyFinancial Year2021/202212.5066.670.0033.3337.500.000.000.000.000.000.000.000.000.000.000.000.00Neutral IG18bd% of Child Complaints: Upheld in FullMonthlyFinancial Year2022/202316.670.000.0033.3316.6725.000.0050.0025.000.0025.000.007.1450.000.0020.0025.00Neutral IG18bd% of Child Complaints: Upheld in FullMonthlyFinancial Year2023/202422.7350.000.0025.0020.000.000.0016.6714.290.000.000.000.000.0033.33100.0050.00Neutral IG18bd% of Child Complaints: Upheld in FullMonthlyFinancial Year2024/202521.050.000.000.000.00NR50.0050.0050.00NR0.000.000.0033.33100.000.0040.00Neutral IG18bd% of Child Complaints: Upheld in FullMonthlyFinancial Year2025/20260.000.00NR0.00NRNR0.000.000.000.0050.0028.57Neutral IG22a% of Grade 1 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2016/201775.4075.40Up is Good IG22a% of Grade 1 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2017/201858.7673.2060.9765.6052.50Up is Good IG22a% of Grade 1 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2018/201956.9039.6049.4450.1056.90Up is Good IG22a% of Grade 1 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2019/202078.9556.1077.0080.3678.95Up is Good IG22a% of Grade 1 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2020/202194.0068.6588.4880.7994.00Up is Good IG22a% of Grade 1 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2021/202280.7150.0053.8547.3750.0057.6984.0996.3080.4187.8898.2197.8795.5996.1597.06100.0097.41Up is Good IG22a% of Grade 1 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2022/202386.1573.1796.8391.6789.0281.8280.4385.7182.7377.3694.5980.0083.4883.0290.91100.0089.22Up is Good IG22a% of Grade 1 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2023/202466.3276.0080.7752.0069.7465.0062.0758.8262.1266.6742.8683.3366.0071.4362.5066.6766.67Up is Good IG22a% of Grade 1 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2024/202570.6441.8635.5664.8646.4056.6768.4282.4671.5387.5086.1556.4179.7672.2277.2785.7178.41Up is Good IG22a% of Grade 1 4Cs Complaints responded to 'In Time'MonthlyFinancial Year2025/202676.1983.3388.2481.0578.5766.67100.0035.2985.7150.0081.8266.10Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2011/201297.89Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2012/201397.94Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2013/201497.58Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2014/201597.5510.9420.4729.5129.5138.6747.6656.6956.6965.9375.7085.3985.3994.5396.2997.5597.55Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2015/201697.5011.0120.6629.8129.8138.9047.7756.8256.8266.0076.0085.1185.1194.4096.2097.5097.50Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2016/201797.5711.0220.6529.7029.7038.6947.8756.8156.8166.0275.8885.0785.0794.1995.8697.5797.57Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2017/201897.3310.8220.5229.5529.5538.5247.3656.0756.0765.1574.7284.0884.0893.5895.5897.3397.33Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2018/201997.5810.8120.3329.1729.1738.1747.0155.6055.6064.8874.5283.8583.8593.5595.6997.5897.58Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2019/202097.4610.8120.2929.0529.0538.0646.8755.8055.8065.2774.9284.2084.2093.1995.4697.4697.46Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2020/202196.4410.3519.6028.2228.2237.0145.8854.4654.4663.4172.9082.2982.2991.5894.1396.4496.44Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2021/202296.5810.5119.8528.4928.4937.1645.8854.3554.3563.2972.6881.7481.7490.8494.0696.5896.58Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2022/202396.8410.5119.9828.5928.5937.4746.1054.7554.7563.5872.7681.6181.6190.7694.0196.8496.84Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2023/202497.1410.4720.2228.9528.9537.4645.8754.1854.1863.0172.3581.2981.2990.9294.3197.1497.14Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2024/202597.2010.3619.5628.5328.5337.1845.4053.9253.9262.7872.2181.4581.4590.7794.0397.2097.20Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2025/202610.3219.4228.7028.7037.2545.4354.0554.0563.0872.5381.8181.81Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2011/201279.84Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2012/201382.85Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2013/201487.21Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2014/201590.2710.1519.0027.6527.6536.3344.8453.4753.4762.1671.0279.7579.7588.1289.5790.2790.27Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2015/201691.769.3918.4727.4327.4337.2845.7754.6854.6863.3672.4181.2081.2089.7391.2491.7691.76Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2016/201795.8011.0420.4929.3829.3838.4047.5756.6256.6265.7375.0684.2084.2093.1194.7995.8095.80Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2017/2018100.3611.1421.1830.7430.7440.1849.5358.8858.8868.4078.2487.6887.6896.9998.96100.36100.36Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2018/2019105.3811.6722.0331.9031.9041.7851.6561.3761.3771.3281.4591.4091.40101.06103.35105.38105.38Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2019/2020110.3811.0921.9232.1632.1643.6253.8964.1464.1474.5185.0395.4795.47105.54108.06110.38110.38Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2020/2021112.8212.2323.1733.6933.6943.9854.6065.0565.0575.6486.5697.1297.12107.40110.10112.82112.82Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2021/2022119.6413.0624.6035.6735.6746.7757.9168.9568.9580.0091.54102.65102.65113.49116.64119.64119.64Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2022/2023125.6114.1526.4337.9337.9349.1060.5172.9572.9584.4196.05107.37107.37118.70122.28125.61125.61Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2023/2024131.8914.3027.6139.8239.8251.7363.4775.3875.3887.4799.91111.80111.80123.93128.13131.89131.89Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2024/2025140.2014.9228.4441.6341.6354.4867.0979.7579.7592.49105.60118.34118.34131.08135.62140.20140.20Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2025/202616.0630.4144.9344.9358.5172.0385.6285.6299.18113.05126.96126.96Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2011/201298.07Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2012/201398.02Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2013/201498.01Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2014/201598.2011.0320.4229.5829.5837.9645.7956.7056.7065.2274.1482.8482.8491.0795.0198.2098.20Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2015/201698.4011.2022.4132.2732.2740.9849.0758.0258.0268.0075.0082.9982.9991.1095.4098.4098.40Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2016/201799.0411.2820.5529.5029.5039.5447.9557.9857.9866.5074.8783.3083.3091.1195.0199.0499.04Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2017/201898.8911.9321.9432.0232.0240.7949.4057.9057.9066.2475.4283.6783.6791.5094.0598.8998.89Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2018/201998.6910.2519.8930.4130.4140.4249.3058.3658.3666.7374.6583.0183.0190.9795.2198.6998.69Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2019/202097.7510.6821.4331.2631.2639.5549.1657.4957.4965.4373.5082.0182.0190.0394.3497.7597.75Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2020/202189.963.2417.0923.7023.7033.1743.8851.5751.5760.8368.9876.9676.9683.5286.4889.9689.96Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2021/202296.3810.1720.0917.1517.1524.6235.8147.5847.5857.0968.1978.3378.3386.7892.8896.3896.38Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2022/202398.029.4722.4531.3831.3843.9051.7360.4160.4167.3575.4382.5582.5589.7294.1798.0298.02Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2023/202498.1111.3120.9431.1931.1939.0749.5558.2758.2767.0874.9783.1883.1890.0794.0898.1198.11Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2024/202597.9411.5020.3730.9830.9840.8848.3056.3656.3664.7272.8682.5182.5189.8594.2997.9497.94Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2025/202611.6921.1633.0033.0043.2052.6758.9458.9466.9474.9583.1783.17Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2011/201221.43Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2012/201323.03Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2013/201447.27Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2014/201533.098.6812.049.249.2416.4619.6317.5217.5220.2223.6927.1122.5626.5032.5133.0933.09Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2015/201630.50-2.361.446.466.4615.9918.0620.5920.5919.0025.0028.1428.1429.2030.6030.5030.50Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2016/201742.0919.1625.6228.8028.8033.0437.8339.1839.1840.1740.1341.4041.4042.0941.9242.0942.09Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2017/201843.386.168.7923.8023.8030.8632.3427.3227.3227.8131.2832.9832.9844.0144.0043.3843.38Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2018/201943.927.8625.2329.5329.5332.3938.0738.9738.9741.5643.1545.8045.8043.3942.2143.9243.92Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2019/202043.0915.7620.4418.4418.4411.4929.8231.9931.9934.1536.2935.9535.9540.8340.0543.0943.09Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2020/202118.392.102.971.661.660.401.775.735.733.5113.8516.8116.8118.1918.3918.3918.39Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2021/202238.239.9614.7618.7718.7722.9925.5127.7127.7130.3332.8435.2335.2336.9138.2338.2338.23Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2022/202351.618.5711.5214.9014.9021.0821.3223.7023.7033.1741.1143.4543.4549.3751.6151.6151.61Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2023/202443.448.579.4410.1010.1012.037.7414.1214.1216.1711.5031.1231.1230.8832.3943.4443.44Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2024/202534.456.9912.926.426.4211.5617.7617.7017.7019.4025.1123.1623.1627.5332.3434.4534.45Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2025/20267.7010.6416.1216.129.9315.2514.2314.2314.6120.5323.6323.63Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2011/201241.41Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2012/201335.29Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2013/201438.34Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2014/201533.785.9910.2413.9310.0517.3720.2122.4015.0225.0525.3924.6818.3631.0232.8833.7833.78Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2015/201632.305.048.5912.4712.4715.5818.2720.4920.4923.0024.0026.5826.5828.5028.3032.3032.30Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2016/201734.205.7210.1213.3013.3017.1119.5821.9521.9524.6726.5427.0727.0729.5531.3234.2034.20Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2017/201834.066.1810.7115.2615.2618.7221.3323.3923.3926.3927.3429.8929.8931.5833.1434.0634.06Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2018/201934.126.6812.0216.0116.0119.1623.3426.0626.0628.4930.7533.6933.6935.6337.3134.1234.12Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2019/202035.665.829.9612.6012.6015.7319.5021.7321.7324.7127.1928.3428.3432.0633.3435.6635.66Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2020/202130.743.345.156.826.828.6510.6613.2413.2415.9922.3724.6424.6426.9328.5430.7430.74Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2021/202251.192.696.9912.5312.5324.7230.1433.4933.4939.4144.6648.6948.6950.0850.9651.1951.19Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2022/202330.575.419.3412.0512.0516.2118.4622.1422.1424.1226.0427.5827.5829.4831.9430.5730.57Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2023/202438.295.238.099.229.2211.2715.4223.4523.4526.0428.0231.3431.3434.3235.9238.2938.29Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2024/202536.154.137.7810.3610.3615.9117.7920.8320.8322.7525.2426.6926.6930.6432.2936.1536.15Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2025/20264.557.9610.8110.8114.3916.7918.6318.6320.3824.7926.3826.38Up is Good OCC06Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change eventsMonthlyFinancial Year2011/201214.03Up is Bad OCC06Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change eventsMonthlyFinancial Year2012/201314.57Up is Bad OCC06Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change eventsMonthlyFinancial Year2013/201418.00Up is Bad OCC06Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change eventsMonthlyFinancial Year2014/201511.0013.0015.0015.0015.0016.0016.0016.0016.0015.0015.0015.0015.0014.0014.0011.0011.00Up is Bad OCC06Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change eventsMonthlyFinancial Year2015/2016NA12.0010.0012.0012.00NANANANANANANANANANANANAUp is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2012/201310.0010.0012.0010.0011.0012.0011.009.0011.0011.0012.008.0011.0013.0010.005.008.00Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2013/201413.0012.0019.0020.0018.0016.0020.0017.0017.0021.0016.0012.0017.005.008.003.004.00Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2014/20155.916.689.897.287.9310.679.618.769.687.908.797.237.986.265.742.143.32Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2015/20165.876.455.336.476.106.267.246.936.767.429.126.417.658.792.315.664.25Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2016/20175.585.476.137.666.267.957.067.747.5610.3111.389.866.884.382.063.222.81Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2017/20183.203.784.144.534.104.304.053.824.074.593.703.503.972.361.432.451.84Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2018/20192.672.643.263.122.973.243.623.733.513.803.613.403.612.392.331.431.84Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2019/20202.302.092.782.662.442.733.682.643.013.683.783.493.462.101.711.491.66Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2020/20213.142.2010.244.684.314.543.574.494.305.002.783.533.493.532.831.431.98Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2021/20223.193.343.253.913.464.865.165.385.156.625.012.742.812.961.422.812.06Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2022/20233.723.294.904.344.133.213.896.794.557.914.593.785.093.881.653.922.67Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2023/20244.164.517.506.956.054.884.824.114.625.237.933.075.222.222.572.672.45Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2024/20253.885.096.328.046.275.954.837.096.015.106.423.825.093.572.231.492.13Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2025/20264.997.909.437.348.836.126.537.3011.417.904.577.80Up is Bad OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2011/20122482.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2012/20132314.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2013/20141868.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2014/20151733.001833.001790.001691.001771.001817.001662.002028.001836.001862.001573.001412.001616.001741.001536.001848.001708.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2015/20161536.001503.001408.001597.001503.001743.001455.001727.001642.001664.001569.001209.001481.001504.001456.001598.001519.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2016/20171290.001516.001359.001529.001468.001241.001342.001330.001304.001231.001219.00975.001142.001195.001097.001451.001248.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2017/20181054.001133.001244.001018.001132.00891.00837.00822.00850.00865.00755.00750.00790.00717.003614.001444.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2018/2019393.00522.00449.00383.00451.00359.00394.00392.00382.00382.00380.00262.00341.00378.00375.00439.00397.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2019/2020289.00150.00424.00282.00285.00301.00269.00234.00268.00384.00355.00361.00367.00249.00209.00255.00238.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2020/202113.000.000.000.000.000.000.000.000.001.005.006.0012.001.000.000.001.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2021/2022185.000.004.004.008.006.009.0012.0027.005.0026.0013.0044.0034.0030.0042.00106.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2022/2023585.0033.0038.0068.00139.0033.0028.0046.00107.0034.0043.0072.00149.0054.0056.0080.00190.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2023/2024726.0073.00157.0084.00314.0052.0021.0030.00103.0038.0046.0047.00131.0056.0059.0063.00178.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2024/2025601.0052.0043.0034.00129.0040.0044.0043.00127.0040.00112.0062.00214.0032.0040.0059.00131.00Neutral OCC07Benefit Reception Numbers - Housing BenefitsMonthlyFinancial Year2025/202651.0059.0031.00141.0036.0022.0034.0092.0058.0039.0023.00120.00Neutral OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2011/201215150.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2012/201315123.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2013/201413919.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2014/201513461.0013814.0013721.0013685.0013740.0013652.0013567.0013427.0013549.0013386.0013343.0013331.0013353.0013329.0013178.0013103.0013203.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2015/201612572.0013085.0012989.0012870.0012981.0012751.0012753.0012543.0012682.0012432.0012397.0012326.0012385.0012283.0012273.0012163.0012240.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2016/201711874.0012155.0012066.0012047.0012089.0011960.0011871.0011894.0011908.0011802.0011793.0011763.0011786.0011743.0011726.0011665.0011711.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2017/201811019.0011662.0011613.0011577.0011617.0011478.0011314.0011108.0011300.0010888.0010672.0010566.0010790.0010411.0010368.0010575.0010451.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2018/201910594.0010939.0010918.0010869.0010909.0010743.0010678.0010607.0010676.0010542.0010491.0010424.0010486.0010328.0010330.0010255.0010304.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2019/202010002.0010218.0010194.0010193.0010202.009995.009974.009920.009963.009846.009860.009880.009862.0010000.009951.009989.009980.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2020/202110604.0010004.0010314.0010607.0010308.0010886.0010872.0010840.0010866.0010786.0010586.0010559.0010644.0010651.0010543.0010603.0010599.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2021/202210273.0010644.0010638.0010619.0010634.0010617.0010550.0010485.0010551.0010367.0010190.0010013.0010190.009835.009658.009657.009717.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2022/20239281.009668.009617.009517.009601.009429.009295.009255.009326.009210.009144.009096.009150.009047.009196.008898.009047.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2023/20248814.008918.008879.008875.008891.008856.008881.008861.008866.008825.008808.008776.008803.008680.008712.008700.008697.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2024/20258476.008611.008602.008562.008592.008556.008515.008497.008523.008450.008420.008396.008422.008373.008382.008345.008367.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2025/20268266.008244.008228.008246.008239.008175.008146.008187.008141.008161.008156.008153.00Up is Bad OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2011/201217.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2012/201320.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2013/201414.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2014/201518.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2015/201627.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2016/201725.0016.0023.0025.0025.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2017/201822.0025.0028.0024.0022.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2018/201923.0027.0023.0020.0023.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2019/202017.0024.0023.0023.0017.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2020/202114.0016.0012.0016.0014.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2021/202224.0013.0019.0019.0024.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2022/202324.0025.0028.0026.0024.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2023/202421.0021.0021.0020.0021.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2024/202514.0018.0020.0021.0014.00Up is Good OCC09CYC stand-alone apprenticeships (excluding schools) - (Snapshot)QuarterlyFinancial Year2025/202614.00Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2011/201288.70Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2012/201393.67Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2013/201496.73Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2014/2015100.3811.1921.4329.6929.6938.0546.9658.2658.2667.1976.1085.1785.1793.6797.41100.38100.38Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2015/2016101.7111.0722.9633.6533.6543.3452.0961.4661.4671.5679.3787.5587.5595.4899.41101.71101.71Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2016/2017104.7712.1921.9331.5031.5042.2351.0161.5061.5070.2679.6688.8688.8697.23101.20104.77104.77Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2017/2018102.7613.2324.2134.8034.4843.8853.3962.1862.1871.3180.6889.5889.5896.8899.62102.76102.76Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2018/2019105.0012.4821.8732.5332.5343.1852.5661.6061.6070.3879.3388.0688.0696.67100.93104.70104.70Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2019/2020102.5710.3921.9532.7332.7341.9151.9860.5360.5369.0077.3586.4286.4294.8199.45102.57102.57Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2020/202135.003.637.239.829.8217.3317.3320.8020.8023.7627.0030.2930.2933.3633.4934.8734.87Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2021/202276.004.969.7614.5814.5820.5829.5938.4038.4045.3653.9662.0062.0068.5373.2376.1976.19Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2022/202395.8111.4024.1433.2533.2545.4053.5262.2262.2268.4777.0784.5084.5088.7992.1795.8195.81Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2023/202482.2710.0218.1827.4027.4034.3542.9050.2550.2557.2564.7071.3871.3876.9880.1782.2782.27Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2024/202588.0010.7018.8028.0828.0837.2343.7951.2851.2858.7066.0475.2075.2081.4785.3788.4388.43Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2025/202611.7521.1032.8232.8243.1952.4058.5258.5266.2273.9881.5281.52Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2012/201394.93NC95.2394.1894.1894.3295.0895.1995.1993.8094.1492.5292.5295.3992.7394.9394.93Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2013/201493.1993.7693.19NCNCNCNCNCNCNCNCNCNCNCNC93.1993.19Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2014/201596.48NCNCNCNCNC95.9493.9093.9095.37NC94.4194.4196.8395.3896.4896.48Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2015/201695.2296.3296.5995.7995.7993.6894.0194.8594.8596.1193.2695.6295.6293.6194.4995.5595.22Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2016/201795.4895.3394.2694.6294.6295.3394.7095.3895.3895.5395.9895.0895.0895.7495.8996.6196.61Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2017/201895.7696.9295.4496.0096.0994.6295.3997.0095.6594.1495.1895.9895.0795.2195.4497.1596.26Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2018/2019NC92.2697.18NCNCNCNCNCNCNCNCNCNCNCNCNCNCUp is Good OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2016/2017489.1440.0013.0082.64135.6442.610.0056.6499.250.0023.25155.00178.250.0050.0026.0076.00Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2017/2018188.500.000.000.000.0065.0015.000.0080.000.0049.0040.0089.000.0019.500.0019.50Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2018/20191643.870.0010.000.0010.0047.0092.0039.49178.49723.2559.00153.00935.25248.13164.00108.00520.13Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2019/20201135.11336.6850.00117.66504.34124.00303.0026.00453.0031.0054.800.0085.8019.000.0072.9791.97Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2020/20211069.1840.0045.000.0085.00115.0025.0080.00220.0085.00295.0099.69479.6955.13174.3655.00284.49Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2021/20221000.1210.00125.0072.00207.00125.0072.00133.00330.0080.0013.6294.50188.1290.0090.0095.00275.00Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2022/20236449.385597.76182.620.005780.3840.00174.00120.00334.0060.0075.0020.00155.0040.0010.00130.00180.00Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2023/2024906.9360.00150.930.00210.9370.00226.0030.00326.0060.0060.0020.00140.0050.00100.0080.00230.00Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2024/20253331.0310.0020.0040.0070.00118.481634.8640.001793.340.0049.000.0049.00150.00264.451004.241418.69Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2025/2026168.540.0093.74262.28670.5010.0010.00690.50136.00210.0087.14433.14Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2016/201770573.909708.184151.374845.9818705.546411.686833.034219.0317463.747717.293236.896550.3017504.489846.162272.624781.3516900.14Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2017/201878504.254026.9812428.694781.9921237.6613360.603244.777116.2423721.619761.948968.902928.7821659.625729.642831.943323.7711885.35Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2018/201996401.8519771.873016.821587.1324375.8111231.883837.0310989.0826057.9915011.707309.153094.8625415.728759.445885.445907.4520552.33Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2019/202098465.6419368.8917884.379057.2146310.467533.713997.504730.0216261.237069.245347.624688.7217105.585271.796351.977164.6118788.37Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2020/202186706.832353.486616.135236.5214206.139632.285045.564783.4119461.242174.8439913.172160.1744248.181892.812090.544807.938791.28Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2021/202250125.184328.953868.869261.5317459.341496.932172.823668.907338.663085.622619.774347.7610053.154291.863732.447249.7315274.03Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2022/2023138154.515841.057172.8912607.3225621.264177.557691.507672.9119541.9515368.3126994.136524.9448887.3923157.887427.2713518.7644103.91Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2023/2024193448.238042.4015574.9611282.0934899.4515480.6916010.0839403.9370894.7023468.0823592.818157.7155218.6011327.5913909.677198.2332435.49Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2024/2025208720.204742.933015.8973035.9080794.726495.7227245.2910614.2444355.2512570.9322065.6310078.5044715.0713780.5510337.5014737.1138855.17Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2025/20268190.363014.725057.1316262.2138287.886050.747717.6252056.247253.2229277.4523574.8560105.52Neutral OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2010/201190.1686.5587.7393.9692.42Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2011/201291.2492.3790.5891.0290.94Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2012/201390.3291.1890.9289.1590.04Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2013/201492.1591.0590.3593.3293.98Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2014/201592.6292.6492.6491.4193.86Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2015/201689.7494.1186.7890.4687.38Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2016/201791.1989.1090.4792.7492.55Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2017/201892.7093.8991.2391.9592.4090.0793.1194.7292.5391.3090.8995.6692.5992.3692.4894.8093.32Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2018/201990.6578.9493.3994.8688.6585.0592.8090.2189.2589.2090.6296.3091.7992.4394.8391.8692.90Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2019/202092.2695.6390.7989.8392.1791.5093.5490.0791.7490.6693.9192.6892.3989.7192.4595.2492.72Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2020/202190.4993.6190.1992.6992.3590.7990.6892.8991.4988.5393.6294.0492.0489.5795.0992.9392.66Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2021/202292.1694.2892.0991.7592.6894.1694.4391.2893.4493.6492.6194.4793.5788.9887.5290.3488.95Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2022/202391.2094.5886.9190.5590.6091.6291.3391.4991.4792.0090.1092.1791.4790.9293.4089.4591.26Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2023/202492.6694.2391.7494.5193.5291.3093.3191.0692.0185.6192.6191.9690.0487.7495.2794.7892.66Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2024/202590.0094.2495.6289.5293.1992.9488.1689.9790.3986.0489.3091.0788.6978.4691.3890.6886.84Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)MonthlyFinancial Year2025/202693.6990.5489.4591.2291.2691.7290.5791.1790.8889.3994.6391.59Up is Good OCC16No of CYC Apprenticeship starts (inc LA maintained schools)MonthlyFinancial Year2018/201944.006.002.001.009.003.004.002.009.00Up is Good OCC16No of CYC Apprenticeship starts (inc LA maintained schools)MonthlyFinancial Year2019/202019.002.000.002.004.002.000.005.007.005.000.001.006.001.001.000.002.00Up is Good OCC16No of CYC Apprenticeship starts (inc LA maintained schools)MonthlyFinancial Year2020/202124.001.000.000.001.000.000.005.005.006.005.000.0011.000.007.000.007.00Up is Good OCC16No of CYC Apprenticeship starts (inc LA maintained schools)MonthlyFinancial Year2021/202252.002.002.000.004.003.001.009.0013.0012.003.002.0017.004.0012.002.0018.00Up is Good OCC16No of CYC Apprenticeship starts (inc LA maintained schools)MonthlyFinancial Year2022/202328.001.001.001.003.001.003.005.009.004.004.003.0011.003.001.001.005.00Up is Good OCC16No of CYC Apprenticeship starts (inc LA maintained schools)MonthlyFinancial Year2023/202448.002.005.001.008.003.002.007.0012.005.006.001.0012.009.003.004.0016.00Up is Good OCC16No of CYC Apprenticeship starts (inc LA maintained schools)MonthlyFinancial Year2024/202536.000.001.000.001.002.002.007.0011.005.003.003.0011.005.000.008.0013.00Up is Good OCC16No of CYC Apprenticeship starts (inc LA maintained schools)MonthlyFinancial Year2025/20261.009.000.0010.004.001.0017.0022.001.006.004.0011.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2014/20157611.007611.007611.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2015/201691782.006418.004844.007788.0019050.009055.006856.009157.0025068.008217.008864.005535.0022616.008462.009631.006955.0025048.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2016/201793797.008658.006595.006274.0021527.005017.008412.006885.0020314.0012590.008533.007485.0028608.008583.007742.007023.0023348.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2017/2018128666.007249.007059.0023206.0037514.0024450.007676.007095.0039221.0010569.0010500.006080.0027149.009042.008325.007415.0024782.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2018/201988725.008955.007168.006453.0022576.006400.009420.006338.0022158.008528.007971.006185.0022684.007602.007178.006527.0021307.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2019/202086022.007390.008495.006815.0022700.006940.006034.005665.0018639.007588.007537.006842.0021967.008194.008355.006167.0022716.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2020/2021131532.007441.004703.006400.0018544.009991.007433.007835.0025259.0018672.0012740.0011521.0042933.0019232.0014769.0010795.0044796.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2021/2022102141.0012312.0010654.007739.0030705.008501.006786.006484.0021771.007721.009040.007316.0024077.0010383.007771.007434.0025588.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2022/202385617.008177.007634.006199.0022010.006466.006854.006383.0019703.008018.007993.005603.0021614.007816.006829.007645.0022290.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2023/2024466059.007892.0034522.0027122.0069536.0045755.0039641.0046240.00131636.0057998.0073558.0042824.00174380.0049003.0047564.0042943.0090507.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2024/2025210609.0044497.0045072.008863.0098432.009809.0012362.0010674.0032845.0011570.0029542.007531.0048643.008567.0010874.0011248.0030689.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2025/202617932.0010749.009400.0038081.007503.0011383.0012425.0031311.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2014/2015285.00285.00285.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2015/2016337.000.006.003.009.006.0011.0030.0047.0024.0077.004.00105.001.00172.003.00176.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2016/2017273.001.000.0050.0051.001.00138.004.00143.005.0022.003.0030.002.0046.001.0049.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2017/2018109.001.001.0017.0019.0013.0039.003.0055.001.009.008.0018.0015.001.001.0017.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2018/201963.001.003.0010.0014.002.0025.001.0028.004.004.004.0012.001.007.001.009.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2019/2020104.000.001.0014.0015.009.005.004.0018.002.000.001.003.0039.0029.000.0068.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2020/202124.0015.002.005.002.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2021/202214.003.004.004.003.003.004.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2022/202322.005.005.006.005.006.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2023/202415.003.001.005.006.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2024/202529.002.001.001.004.0010.0011.004.004.00Up is Good OD08Number of new datasets added to yorkopendata.orgQuarterlyFinancial Year2025/20266.005.00Up is Good PP05Number of website users who found the information about air quality easily availableAnnualFinancial Year2011/2012NAUp is Good PP05Number of website users who found the information about air quality easily availableAnnualFinancial Year2012/20131061.00Up is Good PP05Number of website users who found the information about air quality easily availableAnnualFinancial Year2013/2014849.00Up is Good PP05Number of website users who found the information about air quality easily availableAnnualFinancial Year2014/2015NCUp is Good PP05Number of website users who found the information about air quality easily availableAnnualFinancial Year2015/2016NCUp is Good STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2012/20136510.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2013/20147038.006352.006385.007052.007038.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2014/20156096.006631.006547.006455.006455.006300.006266.006200.006200.006189.006192.006172.006172.006133.006132.006096.006096.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2015/20165293.005351.005345.005336.005336.005363.005354.005316.005316.005316.005339.005320.005320.005343.005336.005293.005293.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2016/20174895.005180.005160.005135.005135.005106.004982.004991.004991.004963.004962.004967.004967.004929.004897.004895.004895.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2017/20184215.004747.004702.004615.004615.004589.004589.004602.004602.004528.004521.004484.004484.004712.004271.004215.004215.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2018/20193933.004166.003925.003915.003915.003815.003854.003934.003934.003917.003926.003932.003932.003952.003956.003933.003933.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2019/20203748.003901.003840.003837.003837.003808.003807.003700.003700.003697.003714.003711.003711.003742.003743.003748.003748.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2020/20213435.003447.003450.003445.003445.003441.003428.003443.003443.003448.003469.003465.003465.003461.003453.003435.003435.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2021/20223359.003398.003399.003439.003439.003407.003377.003375.003375.003375.003376.003373.003373.003385.003380.003359.003359.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2022/20233405.003351.003342.003349.003349.003341.003355.003388.003388.003388.003392.003381.003381.003393.003393.003405.003405.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2023/20243368.003418.003434.003431.003431.003429.003428.003360.003360.003363.003384.003375.003375.003365.003368.003368.003368.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2024/20253432.003353.003349.003349.003349.003357.003348.003364.003364.003380.003363.003401.003401.003415.003429.003432.003432.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2025/20263431.003433.003421.003421.003434.003444.003416.003416.003426.003434.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2012/20133423.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2013/20143590.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2014/20152812.003319.003235.003155.003155.002993.003027.002959.002959.002936.002924.002906.002906.002858.002852.002812.002812.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2015/20162635.002768.002769.002776.002776.002752.002744.002667.002667.002684.002682.002672.002672.002669.002662.002635.002635.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2016/20172610.002691.002677.002669.002669.002659.002646.002651.002651.002654.002647.002650.002649.002612.002609.002610.002610.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2017/20182460.002585.002577.002558.002558.002552.002552.002556.002556.002557.002543.002497.002497.002584.002480.002460.002460.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2018/20192574.002459.002477.002472.002472.002482.002534.002557.002557.002559.002569.002561.002561.002575.002578.002574.002574.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2019/20202593.002547.002547.002546.002546.002532.002535.002571.002571.002571.002575.002576.002576.002595.002595.002593.002593.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2020/20212552.002591.002592.002588.002588.002583.002575.002571.002571.002569.002574.002570.002570.002566.002561.002552.002552.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2021/20222500.002511.002514.002551.002551.002526.002500.002505.002505.002499.002499.002494.002494.002499.002497.002500.002500.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2022/20232546.002491.002483.002492.002492.002485.002498.002524.002524.002515.002521.002513.002513.002531.002533.002546.002546.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2023/20242597.002556.002566.002564.002564.002565.002567.002577.002577.002599.002606.002600.002600.002594.002598.002597.002597.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2024/20252692.002582.002580.002578.002578.002596.002593.002629.002629.002645.002623.002660.002660.002682.002687.002692.002692.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2025/20262693.002696.002686.002686.002709.002720.002714.002714.002729.002730.00Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2012/20134782.00Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2013/20144562.004687.004537.004564.004562.00Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2014/20153995.004329.004240.004182.004182.004075.004083.004060.004060.004053.004062.004043.004043.004023.004022.003995.003995.00Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2015/20163915.003933.003931.003924.003924.003935.003929.003952.003952.003932.003952.003942.003942.003952.003950.003915.003915.00Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2016/20173631.203828.003811.003787.003787.003764.003679.003712.003712.003690.003686.003690.003690.103658.203635.803631.203631.20Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2017/20183149.103532.603499.003445.403445.403429.503427.603431.503431.503386.403379.403350.103350.103183.203182.603149.103149.10Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2018/20193024.953130.102947.902950.002950.002898.202936.302999.102999.102998.403012.203023.503023.503040.503044.603024.953024.95Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2019/20202945.603002.322963.812963.072963.072942.132941.952895.322895.322903.132916.382913.922913.922942.652944.462945.602945.60Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2020/20212714.272722.682722.592720.232720.232714.712704.232714.362714.362721.322743.372737.092737.092732.832725.792714.272714.27Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2021/20222680.092688.602681.772681.352681.352685.432661.892669.962669.962669.092672.802672.092672.092690.902690.242680.092680.09Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2022/20232736.352670.532659.802662.772662.772653.642667.042701.012701.012703.062709.912704.682704.682718.662724.602736.352736.35Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2023/20242744.742752.202766.972763.192763.192761.232759.232718.482718.482730.212745.532739.412739.412735.742743.192744.742744.74Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2024/20252842.742734.182731.642730.242730.242738.432731.092750.272750.272762.522774.412809.752809.752821.442837.712842.742842.74Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2025/20262837.712836.532826.582826.582841.882854.692843.842843.842856.462862.07Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2012/20132693.00Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2013/20142569.00Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2014/20152194.002532.002459.002405.002405.002297.002319.002276.002276.002267.002264.002249.002249.002227.002221.002194.002194.00Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2015/20162104.002193.002196.002193.002193.002176.002170.002154.002154.002140.002141.002133.002133.002130.002128.002104.002104.00Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2016/20172071.602143.002128.002117.002117.002112.002107.002109.002109.002109.002105.002107.002105.402075.502072.302071.602071.60Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2017/20181972.202056.202053.402043.602043.602039.302037.402036.802036.802044.702034.602001.402001.401994.001988.301972.201972.20Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2018/20192107.851973.201990.601994.801994.802007.902053.202071.402071.402081.902094.802097.002097.002110.602113.602107.852107.85Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2019/20202147.762092.912094.172095.082095.082084.252085.192113.102113.102122.842126.852127.722127.722147.232149.582147.762147.76Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2020/20212116.842149.642148.742146.092146.092141.292133.382126.382126.382131.032141.352135.892135.892128.812123.892116.842116.84Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2021/20222096.102088.582084.602083.042083.042091.552071.512082.242082.242077.602079.942077.512077.512089.862091.572096.102096.10Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2022/20232148.922082.672072.632077.272077.272071.432084.642112.082112.082110.442117.832116.232116.232132.402136.552148.922148.92Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2023/20242212.082162.012172.942170.832170.832173.662174.662187.252187.252205.312213.172207.762207.762207.142212.222212.082212.08Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2024/20252332.812201.312198.942197.832197.832212.982209.782240.632240.632252.732262.462297.612297.612315.632326.152332.812332.81Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2025/20262330.352330.462322.632322.632343.502357.082357.752357.752373.732374.56Neutral STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2012/20138.60Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2013/20148.40Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2014/20159.00Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2015/20168.108.808.608.608.608.408.308.108.108.108.107.907.907.908.008.108.10Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2016/20179.008.308.508.508.508.608.808.808.808.708.908.709.109.109.009.009.00Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2017/20189.708.808.808.708.708.708.809.109.109.108.909.309.309.509.709.709.70Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2018/201910.189.9010.0010.0010.0010.0010.1010.2010.2010.3010.5010.3010.3010.3010.2710.1810.18Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2019/202010.2910.1810.1410.0710.0710.1310.1410.1210.1210.2410.2110.3410.3410.2910.1910.2910.29Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2020/20217.9710.3010.1910.1010.109.929.749.689.689.409.218.868.868.618.327.977.97Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2021/202211.477.837.948.128.128.298.498.678.678.859.209.589.5810.0510.6111.4711.47Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2022/202311.3911.7412.0512.2412.2412.4412.4712.4512.4512.5112.5512.5312.5312.1311.8511.3911.39Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2023/202410.8411.1110.9010.7810.7810.6510.7210.7910.7910.9010.8110.7610.7610.8911.0210.8410.84Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2024/202511.3010.9111.0511.1011.1011.2211.2011.1311.1311.0411.0911.1511.1511.2311.1911.3011.30Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2025/202611.2811.1811.1911.1911.1311.1211.1811.1811.2411.17Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2014/201511.40Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2015/201610.1010.6010.4010.3010.3010.1010.009.909.9010.0010.109.909.909.9010.0010.1010.10Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2016/201710.2010.1010.2010.1010.1010.1010.3010.3010.3010.1010.109.9010.1010.3010.2010.2010.20Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2017/201811.5010.2010.2010.1010.1010.1010.2010.5010.5010.6010.4011.0011.0011.2011.4011.5011.50Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2018/201911.3011.6011.7011.8011.8011.9011.9011.8011.8011.9011.9011.7011.7011.6011.4911.3011.30Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2019/202011.5611.1811.1211.0511.0511.1111.1411.1311.1311.2811.2711.4511.4511.4611.4211.5611.56Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2020/20218.8011.5711.4011.2911.2911.0610.7410.6310.6310.3510.149.799.799.519.168.808.80Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2021/202211.738.608.608.748.748.879.139.299.299.419.7110.0910.0910.4110.9611.7311.73Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2022/202311.9612.1112.5112.7312.7312.9512.9712.9412.9413.0213.0813.0113.0112.6912.3911.9611.96Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2023/202411.2011.6311.3411.1711.1711.0311.1111.1911.1911.2611.1711.0511.0511.2111.3511.2011.20Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2024/202511.8711.2211.3911.4311.4311.6011.5511.4911.4911.4711.5711.7111.7111.8111.7611.8711.87Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2025/202611.8911.8111.8411.8411.7511.7311.7711.7711.8011.71Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2012/20136.50Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2013/20146.50Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2014/20157.80Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2015/20165.706.406.306.306.306.206.106.006.005.705.605.505.505.405.505.705.70Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2016/20177.306.206.506.606.606.706.907.107.107.207.407.407.607.607.507.307.30Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2017/20187.107.006.906.806.806.806.807.007.007.006.606.906.907.107.107.107.10Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2018/20197.727.307.207.007.006.907.107.307.307.407.607.507.507.507.677.727.72Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2019/20207.017.937.897.847.847.877.847.757.757.757.647.627.627.367.067.017.01Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2020/20214.886.916.836.716.716.576.706.716.716.386.155.755.755.495.284.884.88Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2021/202210.535.065.595.935.936.266.246.496.496.877.427.767.768.789.3510.5310.53Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2022/20239.3510.4510.4510.4910.4910.6410.7010.7210.7210.7010.6710.8310.8310.159.899.359.35Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2023/20249.419.249.279.369.369.249.319.359.359.579.489.639.639.649.749.419.41Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2024/20258.839.679.709.739.739.669.759.619.619.229.058.758.758.748.758.838.83Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2025/20268.588.388.278.278.368.348.478.478.648.65Up is Bad STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2014/20158.50Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2015/20168.808.608.008.108.80Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2016/201710.008.709.009.109.109.279.029.089.089.209.308.9010.0010.0010.0010.0010.00Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2017/201810.8810.7210.8510.8910.8910.9310.7510.6210.6210.5610.6311.0011.0010.8711.1210.8810.88Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2018/20198.9710.2210.089.839.8310.029.419.429.429.449.558.898.899.398.948.978.97Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2019/20209.129.289.609.889.889.529.479.549.549.339.178.978.970.000.009.129.12Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2020/20215.828.928.327.987.987.866.626.476.476.516.155.905.905.575.585.825.82Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2021/202210.455.815.966.406.407.258.518.938.939.159.729.779.779.8210.1610.4510.45Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2022/202311.3810.9111.5211.4211.4210.8510.8810.8810.8811.3211.3411.6411.6411.6911.7211.3811.38Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2023/20248.3311.0410.7510.4010.4010.209.749.489.488.878.498.558.558.538.448.338.33Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2024/20258.148.558.608.738.739.018.878.608.608.548.698.248.248.378.128.148.14Neutral STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2025/20268.097.878.068.067.847.647.817.818.218.31Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2014/20157.00Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2015/20167.006.806.106.307.00Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2016/20177.606.907.307.407.407.517.237.137.137.107.206.907.607.707.407.607.60Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2017/20187.558.088.098.238.238.177.887.737.737.477.487.797.797.727.997.557.55Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2018/20197.827.597.296.846.847.097.347.467.467.737.897.717.718.037.737.827.82Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2019/20207.258.148.368.858.858.478.438.428.428.268.027.787.780.000.007.257.25Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2020/20215.557.396.806.366.366.125.655.495.495.535.265.145.145.075.195.555.55Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2021/202210.365.465.756.306.307.458.418.668.668.919.499.639.639.739.9910.3610.36Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2022/202310.9510.7811.4711.2511.2510.6610.4610.8110.8111.3311.2811.2711.2711.3411.3610.9510.95Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2023/20247.8910.5310.229.889.889.549.489.119.118.347.888.028.028.047.957.897.89Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2024/20256.998.048.038.108.108.287.847.607.607.547.777.417.417.317.136.996.99Neutral STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2025/20267.016.766.966.966.606.686.896.897.247.44Neutral STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2016/2017NCNCNCNCNCUp is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2017/2018NCNCNCNCNCUp is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2018/201972.0071.1272.0075.0075.0068.0070.0072.0072.00Up is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2019/2020NCNCNCNCNCUp is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2020/2021NCNCNCNCNCUp is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2021/202261.00NCNC61.00Up is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2022/202367.5967.0067.0067.5967.59Up is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2023/202466.0066.00Up is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2024/202573.07Up is Good STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2016/2017NCNCNCNCNCUp is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2017/2018NCNCNCNCNCUp is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2018/20199.008.9210.007.007.0011.009.009.009.00Up is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2019/2020NCNCNCNCNCUp is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2020/2021NCNCNCNCNCUp is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2021/202211.00NCNC11.00Up is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2022/202310.8913.0013.0010.8910.89Up is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2023/202412.0012.00Up is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2024/20259.21Up is Bad STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2016/2017NCNCNCNCNCUp is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2017/2018NCNCNCNCNCUp is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2018/201932.0030.7032.0037.0037.0030.0033.0032.0032.00Up is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2019/2020NCNCNCNCNCUp is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2020/2021NCNCNCNCNCUp is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2021/202238.00NCNC38.00Up is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2022/202333.4634.0034.0033.4633.46Up is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2023/202432.0032.00Up is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2024/202538.13Up is Good STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2016/2017NCNCNCNCNCUp is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2017/2018NCNCNCNCNCUp is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2018/201928.0030.0928.0024.0024.0030.0029.0028.0028.00Up is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2019/2020NCNCNCNCNCUp is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2020/2021NCNCNCNCNCUp is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2021/202222.00NCNC22.00Up is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2022/202328.6627.0027.0028.6628.66Up is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2023/202427.0027.00Up is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2024/202524.35Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2014/20158.501.503.701.901.30Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2015/20168.800.700.300.501.500.502.300.503.400.700.400.902.000.700.500.701.90Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2016/201710.000.600.600.601.800.702.200.603.400.800.500.503.700.700.400.903.80Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2017/201811.741.430.700.762.950.722.270.672.200.730.641.093.840.570.660.593.99Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2018/20198.980.790.510.461.810.921.870.661.860.740.740.463.180.580.200.613.38Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2019/20209.120.870.830.762.460.551.890.753.200.510.590.721.830.820.400.371.60Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2020/20215.820.660.200.401.270.400.720.601.740.550.230.491.270.520.400.611.53Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2021/202210.450.550.350.871.781.291.981.004.280.770.820.562.160.560.760.892.22Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2022/202311.380.980.950.772.710.712.021.003.741.210.850.852.920.640.790.552.00Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2023/20248.330.610.660.431.720.521.540.742.810.590.470.911.980.620.710.471.81Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2024/20258.140.740.710.531.990.801.430.502.740.530.680.471.680.760.460.491.72Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2025/20260.690.490.731.920.581.210.672.470.930.78Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2014/20157.001.602.701.401.30Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2015/20167.000.700.200.501.300.700.800.602.100.700.400.401.500.800.500.802.00Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2016/20177.600.500.600.601.700.800.600.501.900.600.500.202.000.800.201.002.10Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2017/20187.810.430.810.822.070.740.590.672.390.390.590.722.200.700.480.612.07Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2018/20197.690.450.520.361.341.010.830.781.840.660.740.552.150.700.190.702.56Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2019/20207.250.540.740.862.160.630.820.772.230.500.500.621.630.610.340.261.23Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2020/20215.550.690.150.421.270.380.340.621.350.540.230.501.280.540.460.621.64Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2021/202210.360.590.431.012.051.541.280.833.660.800.840.642.280.640.721.002.36Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2022/202310.950.961.120.802.890.961.081.183.231.310.790.632.740.750.750.582.08Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2023/20247.890.500.810.461.790.621.010.812.450.530.340.761.650.770.650.572.00Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2024/20256.990.580.810.501.890.800.570.571.950.490.640.411.550.670.480.441.60Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2025/20260.590.550.701.850.440.660.771.870.840.84Up is Bad TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2012/201329.00Up is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2013/201424.00Up is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2014/2015NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2015/2016NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2016/201725.6529.00NC25.65NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2017/201826.8728.41NC26.87NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2018/201928.9525.68NC28.95NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2019/202029.0627.37NC29.06NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2020/202127.3029.5527.30NCNCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2021/202224.2627.00NC24.26NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2022/202320.9425.6720.94Up is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2023/202421.3722.7921.37Up is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2024/202520.9222.1120.92Up is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2025/202619.41Up is Good TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2012/201342.00Up is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2013/201449.00Up is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2014/2015NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2015/2016NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2016/201739.9639.50NC39.96NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2017/201840.9437.22NC40.94NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2018/201941.0143.16NC41.01NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2019/202037.9339.30NC37.93NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2020/202140.9439.8040.94NCNCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2021/202247.1443.00NC47.14NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2022/202348.6947.1348.69Up is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2023/202450.9651.7450.96Up is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2024/202550.0050.0050.00Up is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2025/202643.62Up is Bad TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2012/201375.00Up is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2013/201486.00Up is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2014/2015NCUp is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2015/2016NCUp is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2016/201790.8588.20NC90.85NCUp is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2017/201889.9190.27NC89.91NCUp is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2018/201992.2489.66NC92.24NCUp is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2019/202090.5991.58NC90.59NCUp is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2020/2021NCNCNCNCNCUp is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2021/202290.3491.00NC90.34NCUp is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2022/202392.3993.6092.39Up is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2023/202491.4692.9991.46Up is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2024/202590.8492.3590.84Up is Good TAP12a% of Talkabout panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2025/202690.93Up is Good TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2012/201325.00Up is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2013/201414.00Up is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2014/2015NCUp is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2015/2016NCUp is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2016/20177.3610.50NC7.36NCUp is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2017/20188.377.74NC8.37NCUp is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2018/20196.218.02NC6.21NCUp is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2019/20208.176.74NC8.17NCUp is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2020/2021NCNCNCNCNCUp is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2021/20227.897.00NC7.89NCUp is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2022/20236.304.466.30Up is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2023/20246.345.126.34Up is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2024/20255.094.755.09Up is Bad TAP12b% of Talkabout panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2025/20264.80Up is Bad TAP36a% of the Talkabout panel who speak positively about the councilQuarterlyFinancial Year2016/2017NCUp is Good TAP36a% of the Talkabout panel who speak positively about the councilQuarterlyFinancial Year2017/201835.64NCNC35.64NCUp is Good TAP36a% of the Talkabout panel who speak positively about the councilQuarterlyFinancial Year2018/201931.6632.91NC31.66NCUp is Good TAP36a% of the Talkabout panel who speak positively about the councilQuarterlyFinancial Year2019/202031.4233.27NC31.42NCUp is Good TAP36a% of the Talkabout panel who speak positively about the councilQuarterlyFinancial Year2020/2021NCNCNCNCNCUp is Good TAP36a% of the Talkabout panel who speak positively about the councilQuarterlyFinancial Year2021/202230.0432.00NC30.04NCUp is Good TAP36a% of the Talkabout panel who speak positively about the councilQuarterlyFinancial Year2022/202329.2629.0929.26Up is Good TAP36a% of the Talkabout panel who speak positively about the councilQuarterlyFinancial Year2023/202425.9021.9625.90Up is Good TAP36a% of the Talkabout panel who speak positively about the councilQuarterlyFinancial Year2024/202530.3627.2330.36Up is Good TAP36a% of the Talkabout panel who speak positively about the councilQuarterlyFinancial Year2025/202626.73Up is Good TAP36b% of the Talkabout panel who speak negatively about the councilQuarterlyFinancial Year2016/2017NCUp is Bad TAP36b% of the Talkabout panel who speak negatively about the councilQuarterlyFinancial Year2017/201829.37NCNC29.37NCUp is Bad TAP36b% of the Talkabout panel who speak negatively about the councilQuarterlyFinancial Year2018/201928.3831.85NC28.38NCUp is Bad TAP36b% of the Talkabout panel who speak negatively about the councilQuarterlyFinancial Year2019/202026.6827.79NC26.68NCUp is Bad TAP36b% of the Talkabout panel who speak negatively about the councilQuarterlyFinancial Year2020/2021NCNCNCNCNCUp is Bad TAP36b% of the Talkabout panel who speak negatively about the councilQuarterlyFinancial Year2021/202232.3631.00NC32.36NCUp is Bad TAP36b% of the Talkabout panel who speak negatively about the councilQuarterlyFinancial Year2022/202332.5733.7232.57Up is Bad TAP36b% of the Talkabout panel who speak negatively about the councilQuarterlyFinancial Year2023/202433.6137.5733.61Up is Bad TAP36b% of the Talkabout panel who speak negatively about the councilQuarterlyFinancial Year2024/202531.6339.0131.63Up is Bad TAP36b% of the Talkabout panel who speak negatively about the councilQuarterlyFinancial Year2025/202636.39Up is Bad TAP37a% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2023/202410.9210.92Up is Good TAP37a% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2024/202511.3611.0711.36Up is Good TAP37a% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2025/202611.50Up is Good TAP37b% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2023/202434.8634.86Up is Good TAP37b% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2024/202527.7629.0727.76Up is Good TAP37b% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2025/202630.67Up is Good TAP37c% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2023/202434.5134.51Up is Good TAP37c% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2024/202538.1737.0238.17Up is Good TAP37c% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2025/202632.59Up is Good TAP37d% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2023/202419.7219.72Up is Bad TAP37d% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2024/202522.7122.8422.71Up is Bad TAP37d% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a serviceQuarterlyFinancial Year2025/202625.24Up is Bad TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2010/201176.0078.0080.0086.0086.0087.0086.0086.0086.0087.0079.0065.0065.0055.0070.0076.0076.00Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2011/201280.0077.0081.0083.0083.0088.0086.0088.0088.0084.0079.0073.0073.0059.0076.0080.0080.00Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2012/201377.0077.0078.0087.0087.0086.0086.0087.0087.0078.0077.0071.0071.0052.0074.0077.0077.00Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2013/201480.9076.0082.0086.0086.0091.0089.0090.0090.0087.0084.0077.0077.0059.1077.0080.9081.00Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2014/201574.7685.2083.9084.9084.9091.5092.0092.1092.1086.5081.5080.5082.9060.7071.9073.0073.00Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2015/201666.5073.6078.1085.6085.6088.6084.2084.3084.3080.6075.7769.8669.8650.6061.9066.5066.50Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2016/201779.2478.0077.0082.0079.0088.0087.0088.0088.0085.0081.0081.5082.5058.7070.2073.5067.47Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2017/201879.4380.9081.5085.4082.6087.0087.2087.6087.2782.0079.6079.2080.2760.3071.4071.1067.60Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2018/201977.2272.8077.2080.8076.9383.4086.2085.6085.0782.6080.1077.0079.9056.0070.8074.2067.00Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2019/202079.1182.6084.1088.9085.2093.8093.3089.9092.4087.6082.3082.4084.1063.3066.9034.2054.80Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2020/202131.9813.4017.6024.2018.4038.7073.6068.1060.1045.8020.9029.8032.2013.9016.6021.2017.20Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2021/202265.1324.1043.8071.7046.5077.9086.6085.3083.3079.1074.9066.8073.6041.1070.2060.1057.10Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2022/202380.1077.1076.7077.8077.2086.1085.7084.3085.3784.9085.7084.0084.8767.2076.0075.7072.97Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2023/202483.7185.3080.7084.5083.5089.1089.2091.2089.8086.9087.7084.0086.2067.0079.0080.0075.33Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2024/202585.0082.0085.0085.0084.0085.0089.0090.0088.0090.0089.0086.0088.3370.0083.0082.0078.00Up is Good TOU01Hotels: Room Occupancy (%)MonthlyFinancial Year2025/202686.7086.2085.2086.0391.9091.6090.5091.3389.7089.30Up is Good WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2013/2014NCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCUp is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2014/2015NCNCNCNCNCNCNC8.008.0010.004.007.0021.0017.0055.0085.00157.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2015/2016351.0071.0016.0019.00106.0038.0059.0022.00119.0020.0016.0021.0057.0040.0016.0013.0069.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2016/2017556.0037.0044.0061.00142.0037.0020.0036.0093.0031.0031.0052.00114.0081.0059.0067.00207.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2017/2018938.0082.00118.00121.00321.0076.0050.0093.00219.0090.0065.0053.00208.0072.0060.0058.00190.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2018/20191268.0074.0099.00136.00309.00132.00120.00112.00364.00139.00142.00106.00387.0089.0064.0055.00208.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2019/2020774.0092.0079.0076.00247.00105.0092.0088.00285.0066.0054.0032.00152.0038.0029.0023.0090.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2020/2021249.006.009.0030.0045.0031.0023.0017.0071.0027.0012.0014.0053.0021.0019.0040.0080.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2021/2022857.0050.0044.00107.00201.00112.0085.0074.00271.0072.0083.0043.00198.0049.0039.0099.00187.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2022/20231225.0091.00106.00172.00369.00174.00184.00137.00495.00107.0069.0039.00215.0052.0033.0061.00146.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2023/2024935.0070.00116.00197.00383.00146.00100.0053.00299.0031.0033.0036.00100.0083.0031.0039.00153.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2024/2025582.0068.0048.0059.00175.0046.0056.0056.00158.0061.0044.0033.00138.0044.0040.0027.00111.00Up is Bad WA104Number of Complaints (All Grades) - Waste ServicesMonthlyFinancial Year2025/202622.0027.0031.0080.0022.0015.007.0058.008.006.0010.0028.00Up is Bad WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2016/2017NCUp is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2017/2018NCUp is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2018/2019NCUp is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2019/202091.20NCNCNCNC82.1090.5095.1089.2091.9087.4090.7090.0094.6093.4095.3094.40Up is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2020/202196.2096.2095.5094.9095.4097.3098.0097.4097.6098.1094.0094.0095.6095.0096.2096.1095.80Up is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2021/202275.9096.8096.2090.5094.5067.5051.7046.1055.0080.3081.6084.9082.0084.5089.3033.3078.40Up is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2022/2023NCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCUp is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2023/2024NCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCUp is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2024/2025NCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCUp is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2025/2026NCNCNCNCNCNCNCNCNCNCNCNCUp is Good YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2012/2013NC1193.00983.00658.002834.00609.00650.00787.002046.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2013/201415629.00792.00657.00960.002409.001745.001534.002480.005759.002338.001285.00739.004362.00988.00611.001500.003099.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2014/201516969.001038.00886.001381.003305.002070.002153.002708.006931.001917.001077.00659.003653.00933.00850.001297.003080.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2015/201622425.00781.00868.001339.002988.001970.001914.002309.006193.002296.002170.001741.006207.002260.002104.002673.007037.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2016/201727346.002104.002149.003073.007326.003963.003668.004771.0012402.001822.001449.00840.004111.001234.001025.001248.003507.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2017/201814610.00957.00928.001250.003135.001299.001159.00989.003447.001043.00782.00789.002614.001884.001514.002016.005414.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2018/201915117.001653.001322.001371.004346.001226.001411.001023.003660.001071.00994.001049.003114.001210.001317.001470.003997.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2019/20209547.001168.001120.001250.003538.001250.00914.00936.003100.00885.00812.00281.001978.00304.00302.00325.00931.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2020/20212708.00156.00165.00572.00893.00569.00388.00110.001067.00231.00257.00190.00678.0064.006.000.0070.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2011/20125456.00NANA713.00713.00576.00567.00585.001728.00691.00501.00444.001636.00432.00387.00560.001379.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2012/20138923.00524.00466.00763.001753.001051.00964.001313.003328.001544.00645.00355.002544.00401.00381.00516.001298.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2013/20149303.00568.00500.00674.001742.001007.00900.001459.003366.001165.00592.00397.002154.00557.00437.001047.002041.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2014/20158805.00778.00534.00722.002034.00970.001081.001344.003395.00903.00555.00391.001849.00517.00404.00606.001527.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2015/20167244.00427.00446.00650.001523.00906.00888.001077.002871.00684.00460.00303.001447.00405.00441.00557.001403.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2016/20175200.00398.00441.00586.001425.00819.00714.001126.002659.00324.00159.00112.00595.00170.00142.00209.00521.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2017/20181742.00165.0090.00152.00407.00187.000.00139.00326.00186.00148.00108.00442.00224.00170.00173.00567.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2018/20191875.00158.00151.00145.00454.00152.00136.00156.00444.00188.00144.00124.00456.00196.00158.00167.00521.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2019/20201389.00136.00123.00135.00394.00141.00120.00126.00387.00112.0081.0063.00256.0090.00127.00135.00352.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2020/20211931.00105.00717.00132.00954.00151.00114.00358.00623.00120.00102.0095.00317.0031.006.000.0037.00Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2013/201400:00:4700:01:0900:00:5400:00:4100:00:26Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2014/201500:00:5700:00:4200:00:2500:00:4500:00:3700:01:1300:01:1900:03:3600:01:5400:01:5800:01:0100:00:0900:01:0400:00:1000:00:1500:00:3600:00:21Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2015/201600:00:2300:00:4900:00:5000:00:3300:00:4400:00:4500:00:1100:00:0800:00:2100:00:1100:00:0900:00:0700:00:0900:00:1000:00:1000:00:1800:00:12Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2016/201700:00:0900:00:1000:00:0700:00:0600:00:0800:00:0600:00:1300:00:0900:00:0900:00:0600:00:0500:00:0700:00:0600:00:1100:00:1000:00:2100:00:14Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2017/201800:00:1100:00:1400:00:1400:00:1000:00:1000:00:0700:00:0900:00:0800:00:0800:00:1000:00:1000:00:0800:00:0900:00:1100:00:1100:00:2400:00:15Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2018/201900:00:2100:00:3900:00:1800:00:2500:00:2700:00:1600:00:1800:00:1200:00:1500:00:2900:00:2200:00:1000:00:2200:00:2100:00:2200:00:1600:00:19Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2019/202000:00:2100:00:2400:00:3900:00:3500:00:3300:00:3200:00:1300:00:1700:00:2100:00:0900:00:1600:00:1200:00:1200:00:1700:00:1100:00:2700:00:19Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2020/202100:00:1600:00:1000:00:0800:00:1000:00:0900:00:1600:00:3400:00:2300:00:2300:00:2500:00:1700:00:0800:00:1700:00:1000:00:0700:00:2200:00:14Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2021/202200:01:2800:00:3400:01:3500:02:0200:01:2200:02:5800:00:4900:00:1800:01:2000:01:4900:01:3100:00:5600:01:2800:01:1900:01:2800:02:1800:01:44Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2022/202300:01:4200:02:1500:01:4800:02:2300:02:0700:06:3100:03:3000:00:3600:03:2600:00:5000:00:4800:00:2500:00:4300:00:3700:00:1900:00:2600:00:28Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2023/202400:00:1300:00:2200:00:1200:00:1100:00:1500:00:1200:00:1000:00:0900:00:1000:00:0900:00:1300:00:1600:00:1200:00:1300:00:1000:00:1600:00:13Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2024/202500:00:4200:00:3200:00:2100:01:1900:00:4200:01:5400:00:3400:00:3100:01:0500:00:2900:00:2500:00:1900:00:2500:00:2300:00:1900:00:2400:00:22Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2025/202600:01:2600:00:5400:01:1000:01:1100:01:0800:02:4400:04:5800:02:4700:01:3200:01:2600:00:4300:01:30Neutral YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2013/201442.5026.5032.9051.6064.30Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2014/201547.6051.8066.8051.4056.3040.6037.3013.6029.6033.1042.3072.3047.7072.2066.1045.1059.70Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2015/201664.9035.4043.5059.6045.0051.3075.2078.3068.1271.0076.8883.9076.9979.0082.9064.9075.40Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2016/201775.7073.5079.2074.8075.7072.4065.7068.1068.6077.9084.4084.7082.0076.5087.6072.6078.20Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2017/201879.1077.9066.4073.7072.6780.5081.3083.0081.6080.4084.6089.6084.9085.1085.0068.7078.80Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2018/201973.7064.3081.2072.3072.4074.2080.8081.0078.6065.0070.9084.2071.7070.5067.8075.1071.30Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2019/202070.9064.3056.1069.0062.8065.6069.8066.1067.1077.7071.9086.9078.2077.4079.4073.3076.50Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2020/202177.8091.7085.3085.8087.1079.6065.2072.6072.6058.8076.6089.3075.2082.5089.5066.1077.60Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2021/202231.0061.1043.1031.7044.4017.9025.7028.5024.0023.8032.7047.3033.0025.5029.6019.1023.90Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2022/202340.2028.1036.1030.1031.5012.8026.8048.9026.5044.5054.1059.4051.7053.4065.8063.2060.60Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2023/202479.2072.0081.1076.9076.7079.8085.8083.5083.1086.1074.6078.2079.7079.6081.8070.8077.30Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2024/202557.5068.1070.8044.8060.7032.0050.6044.6039.9066.5064.4071.8067.2071.5073.9065.7070.30Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2025/202640.5055.7043.8046.3044.0023.7014.6026.4042.10Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2013/201476.4064.6071.5082.5090.00Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2014/201579.5084.6091.5082.7086.1075.2072.4051.5065.6072.0077.9092.7080.1094.3091.3081.6088.40Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2015/201690.8074.3083.1090.2081.6088.0094.0095.6092.5194.0096.0797.6095.8096.4097.8092.0095.30Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2016/201796.0095.9096.2094.8095.6095.9092.9094.8094.5096.3098.0097.9097.3097.0098.4096.1097.10Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2017/201897.1097.3092.5095.5094.9097.4097.9098.1097.8097.5098.1099.0098.2098.8098.3095.0097.20Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2018/201995.5092.8096.9096.2095.3096.0097.3097.7097.0094.0094.6097.4095.0094.6093.3095.2094.40Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2019/202094.1093.3091.2094.4092.9094.8095.6090.5093.6092.0091.7098.5093.7097.0096.9096.1096.60Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2020/202196.5098.0098.2098.7098.4097.5093.0095.7095.4091.9096.9099.1096.1097.2098.9094.3096.50Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2021/202274.2092.6085.8080.8086.1064.8066.1062.8064.5069.6081.6087.6078.5068.4074.6068.4069.80Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2022/202380.2067.0081.3077.2075.4053.7071.7090.8069.0084.9091.1093.6089.3093.2095.2093.7094.00Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2023/202496.5096.4098.0097.8097.4098.0099.1096.7097.9097.3093.9095.5095.6095.9096.1093.2095.10Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2024/202585.4091.6093.5081.4088.6064.6083.4079.8073.4092.8090.5093.5092.2093.6095.3090.8093.20Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2025/202682.3087.2083.6084.2082.7069.0054.7067.7077.40Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2014/201545.30Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2015/201665.7036.2046.4060.6046.5053.9075.9079.5069.5071.0077.6083.5077.2078.6083.2065.9075.70Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2016/201774.9074.2080.2075.4076.5072.8064.6066.3067.7075.8082.6083.2080.2075.6085.9070.8076.70Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2017/201878.3077.5065.3073.5072.1080.1081.2082.5081.3080.1082.8088.3083.7084.0083.9068.2078.00Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2018/201972.6063.0079.7071.5071.2073.8079.4079.7077.5064.8070.4083.5071.3069.2066.5072.8069.70Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2019/202069.6062.1054.4067.5061.0064.3068.1064.0065.4075.2070.7085.5076.5075.7078.8072.5075.50Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2020/202177.1091.4085.6085.8087.2079.5065.2072.7072.6060.5076.1089.1073.4081.7089.1065.2076.80Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2021/202230.0060.8042.6031.7044.2017.5024.7026.9023.0022.9030.8045.1031.6023.3028.2018.0022.60Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2022/202338.7026.8035.0028.4030.1012.3025.8046.5025.5043.6052.6057.9050.5050.9063.4058.8057.40Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2023/202476.5069.3075.9073.2072.9077.8083.8081.8081.2083.4072.8076.5077.6078.0079.3067.2074.60Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2024/202556.2065.5069.4043.6059.0031.7048.6043.1038.9064.7061.7070.6065.2070.8073.2064.2069.30Up is Good YCC178YCC & Benefits % calls answered in 20 seconds - TOTALWeeklyFinancial Year2025/202639.6054.7042.8045.3043.1023.2014.1025.7040.7049.8076.2054.20Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2014/201577.90Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2015/201690.8074.4083.8089.8081.8088.5094.2096.1092.9094.0096.1097.1095.7096.0097.6092.3095.30Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2016/201795.6096.0096.5095.1095.8096.0092.4093.9094.0095.2097.5097.5096.6096.6098.0095.3096.50Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2017/201896.8097.0092.1095.5094.6697.3097.8097.9097.7097.4097.6098.8097.9098.5098.1095.8097.40Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2018/201995.2092.5096.6096.0094.8096.0097.1097.4096.8094.0094.5097.3095.0094.3093.1094.7094.10Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2019/202093.6092.5090.8094.0092.3094.4095.1089.4092.9090.6091.1098.1092.9096.4096.8096.0096.40Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2020/202196.5098.1098.2098.7098.4097.5093.1095.8095.5093.2096.8099.1096.1097.1098.8094.2096.30Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2021/202273.8092.6085.7081.0086.1064.8065.7062.1064.1069.2080.6087.0078.0066.6074.6068.2069.50Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2022/202379.7066.9080.8075.6074.6053.6071.5090.0068.7084.6090.5093.3088.9092.6094.7092.2093.10Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2023/202495.8095.8097.0097.1096.7097.8098.7096.1097.6096.3093.2094.9094.8095.2095.2091.6093.90Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2024/202584.9090.5093.0080.8087.9065.1082.1078.8073.2092.1089.2093.1091.3093.4095.1090.2092.90Up is Good YCC179YCC & Benefits % calls Answered - TOTALWeeklyFinancial Year2025/202682.0086.9083.1083.9082.2068.9054.1067.2076.5079.7084.0079.80Up is Good YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2017/20181909.003.00372.00891.00646.00Neutral YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2018/20192386.00113.0088.0074.00275.0049.0098.00209.00356.00309.00386.00303.00998.00349.00278.00130.00757.00Neutral YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2019/20201839.0079.0052.0055.00186.0054.0087.00105.00246.00209.00255.00162.00626.00429.00257.0095.00781.00Neutral YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2020/20211573.0044.0048.0048.00140.0044.0072.00133.00249.00189.00279.00240.00708.00169.00213.0094.00476.00Neutral YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2021/20221603.0038.0043.0041.00122.0060.00118.00122.00300.00187.00244.00178.00609.00272.00191.00109.00572.00Neutral YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2022/20231663.0073.0042.0041.00156.0057.00139.00145.00341.00210.00317.00207.00734.00206.00127.0099.00432.00Neutral YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2023/20241603.0063.0044.0032.00139.0049.0072.00172.00293.00192.00199.00192.00583.00234.00239.00115.00588.00Neutral YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2024/20252083.0087.0058.0048.00193.0070.00115.00182.00367.00328.00274.00264.00866.00336.00190.00131.00657.00Neutral YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2025/202693.0052.0032.00177.0043.00169.00250.00462.00679.00356.00316.001351.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2017/20181387.004.00337.00463.00583.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2018/20191943.00150.00122.00133.00405.00181.00159.00141.00481.00148.00138.00135.00421.00214.00177.00245.00636.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2019/20202578.00182.00193.00180.00555.00251.00213.00215.00679.00219.00166.00211.00596.00315.00234.00199.00748.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2020/20211990.0077.00148.00180.00405.00151.00145.00238.00534.00145.00163.00169.00477.00180.00155.00239.00574.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2021/20222150.00157.00167.00197.00521.00186.00126.00206.00518.00147.00165.00124.00436.00249.00192.00234.00675.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2022/20232307.00197.00221.00187.00605.00180.00176.00168.00524.00147.00132.00128.00407.00250.00242.00279.00771.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2023/20242214.00182.00200.00204.00586.00177.00172.00150.00499.00201.00144.00151.00496.00225.00245.00163.00633.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2024/20252340.00217.00148.00184.00549.00167.00178.00185.00530.00203.00155.00165.00523.00245.00234.00259.00738.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2025/2026189.00200.00218.00607.00191.00229.00169.00589.00209.00171.00226.00606.00Neutral YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2017/201869.00100.0069.1084.6079.40Up is Good YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2018/201973.8065.7048.4060.7057.8053.3054.4080.4066.9081.3086.5078.9082.5087.0073.5054.9074.50Up is Good YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2019/202063.5059.0047.7052.4053.4048.6058.4059.3056.3064.7069.1045.4059.7076.5077.2056.2073.50Up is Good YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2020/202171.7073.3059.3062.3064.2050.6059.5074.7064.5072.1074.4082.2076.2074.1078.6058.4072.10Up is Good YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2021/202267.1056.7030.9058.6044.2062.5069.0067.4067.0070.0070.5071.8070.7069.6078.0065.3071.20Up is Good YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2022/202360.9068.9060.9053.9062.2071.3073.5067.8070.6068.2058.3045.1056.0066.7058.8061.5063.00Up is Good YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2023/202473.4070.8060.3047.1060.4063.6057.6076.8068.8068.1072.6077.4072.5076.2086.3082.7081.30Up is Good YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2024/202581.0079.1072.5060.0071.5061.4077.2081.3075.4084.3084.8082.5083.9086.8078.2085.1083.80Up is Good YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2025/202672.7067.5069.6070.5055.1086.2086.2081.9091.5080.2084.9086.70Up is Good YCC334Number of unique users on york.gov.uk – (where cookies consented)MonthlyFinancial Year2023/2024606222.00NANANANA68025.0077793.0064267.00210085.0070449.0065693.0064011.00200153.0064932.0062320.0068732.00195984.00Up is Good YCC334Number of unique users on york.gov.uk – (where cookies consented)MonthlyFinancial Year2024/2025851569.0075077.0072812.0063342.00211231.0092259.0073155.0074854.00240268.0068153.0066467.0062914.00197534.0069141.0066493.0066902.00202536.00Up is Good YCC334Number of unique users on york.gov.uk – (where cookies consented)MonthlyFinancial Year2025/202662798.0064562.0055573.00182933.0060882.0084983.00140159.00286024.00174652.00169395.00259664.00603711.00Up is Good