_id	KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
1	YCC118	YCC % Calls Answered - TOTAL	64.60 %	Percentage	2013/2014_Q1	2013-04-01	2013-06-30	Weekly
2	YCC118	YCC % Calls Answered - TOTAL	76.40 %	Percentage	2013/2014	2013-04-01	2014-03-31	Weekly
3	YCC118	YCC % Calls Answered - TOTAL	71.50 %	Percentage	2013/2014_Q2	2013-07-01	2013-09-30	Weekly
4	YCC118	YCC % Calls Answered - TOTAL	82.50 %	Percentage	2013/2014_Q3	2013-10-01	2013-12-31	Weekly
5	YCC118	YCC % Calls Answered - TOTAL	90.00 %	Percentage	2013/2014_Q4	2014-01-01	2014-03-31	Weekly
6	YCC118	YCC % Calls Answered - TOTAL	86.10 %	Percentage	2014/2015_Q1	2014-04-01	2014-06-30	Weekly
7	YCC118	YCC % Calls Answered - TOTAL	84.60 %	Percentage	2014/2015_Apr	2014-04-01	2014-04-30	Weekly
8	YCC118	YCC % Calls Answered - TOTAL	79.50 %	Percentage	2014/2015	2014-04-01	2015-03-31	Weekly
9	YCC118	YCC % Calls Answered - TOTAL	91.50 %	Percentage	2014/2015_May	2014-05-01	2014-05-31	Weekly
10	YCC118	YCC % Calls Answered - TOTAL	82.70 %	Percentage	2014/2015_Jun	2014-06-01	2014-06-30	Weekly
11	YCC118	YCC % Calls Answered - TOTAL	65.60 %	Percentage	2014/2015_Q2	2014-07-01	2014-09-30	Weekly
12	YCC118	YCC % Calls Answered - TOTAL	75.20 %	Percentage	2014/2015_Jul	2014-07-01	2014-07-31	Weekly
13	YCC118	YCC % Calls Answered - TOTAL	72.40 %	Percentage	2014/2015_Aug	2014-08-01	2014-08-31	Weekly
14	YCC118	YCC % Calls Answered - TOTAL	51.50 %	Percentage	2014/2015_Sep	2014-09-01	2014-09-30	Weekly
15	YCC118	YCC % Calls Answered - TOTAL	80.10 %	Percentage	2014/2015_Q3	2014-10-01	2014-12-31	Weekly
16	YCC118	YCC % Calls Answered - TOTAL	72.00 %	Percentage	2014/2015_Oct	2014-10-01	2014-10-31	Weekly
17	YCC118	YCC % Calls Answered - TOTAL	77.90 %	Percentage	2014/2015_Nov	2014-11-01	2014-11-30	Weekly
18	YCC118	YCC % Calls Answered - TOTAL	92.70 %	Percentage	2014/2015_Dec	2014-12-01	2014-12-31	Weekly
19	YCC118	YCC % Calls Answered - TOTAL	94.30 %	Percentage	2014/2015_Jan	2015-01-01	2015-01-31	Weekly
20	YCC118	YCC % Calls Answered - TOTAL	88.40 %	Percentage	2014/2015_Q4	2015-01-01	2015-03-31	Weekly
21	YCC118	YCC % Calls Answered - TOTAL	91.30 %	Percentage	2014/2015_Feb	2015-02-01	2015-02-28	Weekly
22	YCC118	YCC % Calls Answered - TOTAL	81.60 %	Percentage	2014/2015_Mar	2015-03-01	2015-03-31	Weekly
23	YCC118	YCC % Calls Answered - TOTAL	90.80 %	Percentage	2015/2016	2015-04-01	2016-03-31	Weekly
24	YCC118	YCC % Calls Answered - TOTAL	74.30 %	Percentage	2015/2016_Apr	2015-04-01	2015-04-30	Weekly
25	YCC118	YCC % Calls Answered - TOTAL	81.60 %	Percentage	2015/2016_Q1	2015-04-01	2015-06-30	Weekly
26	YCC118	YCC % Calls Answered - TOTAL	83.10 %	Percentage	2015/2016_May	2015-05-01	2015-05-31	Weekly
27	YCC118	YCC % Calls Answered - TOTAL	90.20 %	Percentage	2015/2016_Jun	2015-06-01	2015-06-30	Weekly
28	YCC118	YCC % Calls Answered - TOTAL	92.51 %	Percentage	2015/2016_Q2	2015-07-01	2015-09-30	Weekly
29	YCC118	YCC % Calls Answered - TOTAL	88.00 %	Percentage	2015/2016_Jul	2015-07-01	2015-07-31	Weekly
30	YCC118	YCC % Calls Answered - TOTAL	94.00 %	Percentage	2015/2016_Aug	2015-08-01	2015-08-31	Weekly
31	YCC118	YCC % Calls Answered - TOTAL	95.60 %	Percentage	2015/2016_Sep	2015-09-01	2015-09-30	Weekly
32	YCC118	YCC % Calls Answered - TOTAL	95.80 %	Percentage	2015/2016_Q3	2015-10-01	2015-12-31	Weekly
33	YCC118	YCC % Calls Answered - TOTAL	94.00 %	Percentage	2015/2016_Oct	2015-10-01	2015-10-31	Weekly
34	YCC118	YCC % Calls Answered - TOTAL	96.07 %	Percentage	2015/2016_Nov	2015-11-01	2015-11-30	Weekly
35	YCC118	YCC % Calls Answered - TOTAL	97.60 %	Percentage	2015/2016_Dec	2015-12-01	2015-12-31	Weekly
36	YCC118	YCC % Calls Answered - TOTAL	96.40 %	Percentage	2015/2016_Jan	2016-01-01	2016-01-31	Weekly
37	YCC118	YCC % Calls Answered - TOTAL	95.30 %	Percentage	2015/2016_Q4	2016-01-01	2016-03-31	Weekly
38	YCC118	YCC % Calls Answered - TOTAL	97.80 %	Percentage	2015/2016_Feb	2016-02-01	2016-02-29	Weekly
39	YCC118	YCC % Calls Answered - TOTAL	92.00 %	Percentage	2015/2016_Mar	2016-03-01	2016-03-31	Weekly
40	YCC118	YCC % Calls Answered - TOTAL	96.00 %	Percentage	2016/2017	2016-04-01	2017-03-31	Weekly
41	YCC118	YCC % Calls Answered - TOTAL	95.90 %	Percentage	2016/2017_Apr	2016-04-01	2016-04-30	Weekly
42	YCC118	YCC % Calls Answered - TOTAL	95.60 %	Percentage	2016/2017_Q1	2016-04-01	2016-06-30	Weekly
43	YCC118	YCC % Calls Answered - TOTAL	96.20 %	Percentage	2016/2017_May	2016-05-01	2016-05-31	Weekly
44	YCC118	YCC % Calls Answered - TOTAL	94.80 %	Percentage	2016/2017_Jun	2016-06-01	2016-06-30	Weekly
45	YCC118	YCC % Calls Answered - TOTAL	94.50 %	Percentage	2016/2017_Q2	2016-07-01	2016-09-30	Weekly
46	YCC118	YCC % Calls Answered - TOTAL	95.90 %	Percentage	2016/2017_Jul	2016-07-01	2016-07-31	Weekly
47	YCC118	YCC % Calls Answered - TOTAL	92.90 %	Percentage	2016/2017_Aug	2016-08-01	2016-08-31	Weekly
48	YCC118	YCC % Calls Answered - TOTAL	94.80 %	Percentage	2016/2017_Sep	2016-09-01	2016-09-30	Weekly
49	YCC118	YCC % Calls Answered - TOTAL	97.30 %	Percentage	2016/2017_Q3	2016-10-01	2016-12-31	Weekly
50	YCC118	YCC % Calls Answered - TOTAL	96.30 %	Percentage	2016/2017_Oct	2016-10-01	2016-10-31	Weekly
51	YCC118	YCC % Calls Answered - TOTAL	98.00 %	Percentage	2016/2017_Nov	2016-11-01	2016-11-30	Weekly
52	YCC118	YCC % Calls Answered - TOTAL	97.90 %	Percentage	2016/2017_Dec	2016-12-01	2016-12-31	Weekly
53	YCC118	YCC % Calls Answered - TOTAL	97.00 %	Percentage	2016/2017_Jan	2017-01-01	2017-01-31	Weekly
54	YCC118	YCC % Calls Answered - TOTAL	97.10 %	Percentage	2016/2017_Q4	2017-01-01	2017-03-31	Weekly
55	YCC118	YCC % Calls Answered - TOTAL	98.40 %	Percentage	2016/2017_Feb	2017-02-01	2017-02-28	Weekly
56	YCC118	YCC % Calls Answered - TOTAL	96.10 %	Percentage	2016/2017_Mar	2017-03-01	2017-03-31	Weekly
57	YCC118	YCC % Calls Answered - TOTAL	97.30 %	Percentage	2017/2018_Apr	2017-04-01	2017-04-30	Weekly
58	YCC118	YCC % Calls Answered - TOTAL	94.90 %	Percentage	2017/2018_Q1	2017-04-01	2017-06-30	Weekly
59	YCC118	YCC % Calls Answered - TOTAL	97.10 %	Percentage	2017/2018	2017-04-01	2018-03-31	Weekly
60	YCC118	YCC % Calls Answered - TOTAL	92.50 %	Percentage	2017/2018_May	2017-05-01	2017-05-31	Weekly
61	YCC118	YCC % Calls Answered - TOTAL	95.50 %	Percentage	2017/2018_Jun	2017-06-01	2017-06-30	Weekly
62	YCC118	YCC % Calls Answered - TOTAL	97.80 %	Percentage	2017/2018_Q2	2017-07-01	2017-09-30	Weekly
63	YCC118	YCC % Calls Answered - TOTAL	97.40 %	Percentage	2017/2018_Jul	2017-07-01	2017-07-31	Weekly
64	YCC118	YCC % Calls Answered - TOTAL	97.90 %	Percentage	2017/2018_Aug	2017-08-01	2017-08-31	Weekly
65	YCC118	YCC % Calls Answered - TOTAL	98.10 %	Percentage	2017/2018_Sep	2017-09-01	2017-09-30	Weekly
66	YCC118	YCC % Calls Answered - TOTAL	98.20 %	Percentage	2017/2018_Q3	2017-10-01	2017-12-31	Weekly
67	YCC118	YCC % Calls Answered - TOTAL	97.50 %	Percentage	2017/2018_Oct	2017-10-01	2017-10-31	Weekly
68	YCC118	YCC % Calls Answered - TOTAL	98.10 %	Percentage	2017/2018_Nov	2017-11-01	2017-11-30	Weekly
69	YCC118	YCC % Calls Answered - TOTAL	99.00 %	Percentage	2017/2018_Dec	2017-12-01	2017-12-31	Weekly
70	YCC118	YCC % Calls Answered - TOTAL	97.20 %	Percentage	2017/2018_Q4	2018-01-01	2018-03-31	Weekly
71	YCC118	YCC % Calls Answered - TOTAL	98.80 %	Percentage	2017/2018_Jan	2018-01-01	2018-01-31	Weekly
72	YCC118	YCC % Calls Answered - TOTAL	98.30 %	Percentage	2017/2018_Feb	2018-02-01	2018-02-28	Weekly
73	YCC118	YCC % Calls Answered - TOTAL	95.00 %	Percentage	2017/2018_Mar	2018-03-01	2018-03-31	Weekly
74	YCC118	YCC % Calls Answered - TOTAL	95.30 %	Percentage	2018/2019_Q1	2018-04-01	2018-06-30	Weekly
75	YCC118	YCC % Calls Answered - TOTAL	95.50 %	Percentage	2018/2019	2018-04-01	2019-03-31	Weekly
76	YCC118	YCC % Calls Answered - TOTAL	92.80 %	Percentage	2018/2019_Apr	2018-04-01	2018-04-30	Weekly
77	YCC118	YCC % Calls Answered - TOTAL	96.90 %	Percentage	2018/2019_May	2018-05-01	2018-05-31	Weekly
78	YCC118	YCC % Calls Answered - TOTAL	96.20 %	Percentage	2018/2019_Jun	2018-06-01	2018-06-30	Weekly
79	YCC118	YCC % Calls Answered - TOTAL	97.00 %	Percentage	2018/2019_Q2	2018-07-01	2018-09-30	Weekly
80	YCC118	YCC % Calls Answered - TOTAL	96.00 %	Percentage	2018/2019_Jul	2018-07-01	2018-07-31	Weekly
81	YCC118	YCC % Calls Answered - TOTAL	97.30 %	Percentage	2018/2019_Aug	2018-08-01	2018-08-31	Weekly
82	YCC118	YCC % Calls Answered - TOTAL	97.70 %	Percentage	2018/2019_Sep	2018-09-01	2018-09-30	Weekly
83	YCC118	YCC % Calls Answered - TOTAL	94.00 %	Percentage	2018/2019_Oct	2018-10-01	2018-10-31	Weekly
84	YCC118	YCC % Calls Answered - TOTAL	95.00 %	Percentage	2018/2019_Q3	2018-10-01	2018-12-31	Weekly
85	YCC118	YCC % Calls Answered - TOTAL	94.60 %	Percentage	2018/2019_Nov	2018-11-01	2018-11-30	Weekly
86	YCC118	YCC % Calls Answered - TOTAL	97.40 %	Percentage	2018/2019_Dec	2018-12-01	2018-12-31	Weekly
87	YCC118	YCC % Calls Answered - TOTAL	94.60 %	Percentage	2018/2019_Jan	2019-01-01	2019-01-31	Weekly
88	YCC118	YCC % Calls Answered - TOTAL	94.40 %	Percentage	2018/2019_Q4	2019-01-01	2019-03-31	Weekly
89	YCC118	YCC % Calls Answered - TOTAL	93.30 %	Percentage	2018/2019_Feb	2019-02-01	2019-02-28	Weekly
90	YCC118	YCC % Calls Answered - TOTAL	95.20 %	Percentage	2018/2019_Mar	2019-03-01	2019-03-31	Weekly
91	YCC118	YCC % Calls Answered - TOTAL	92.90 %	Percentage	2019/2020_Q1	2019-04-01	2019-06-30	Weekly
92	YCC118	YCC % Calls Answered - TOTAL	94.10 %	Percentage	2019/2020	2019-04-01	2020-03-31	Weekly
93	YCC118	YCC % Calls Answered - TOTAL	93.30 %	Percentage	2019/2020_Apr	2019-04-01	2019-04-30	Weekly
94	YCC118	YCC % Calls Answered - TOTAL	91.20 %	Percentage	2019/2020_May	2019-05-01	2019-05-31	Weekly
95	YCC118	YCC % Calls Answered - TOTAL	94.40 %	Percentage	2019/2020_Jun	2019-06-01	2019-06-30	Weekly
96	YCC118	YCC % Calls Answered - TOTAL	93.60 %	Percentage	2019/2020_Q2	2019-07-01	2019-09-30	Weekly
97	YCC118	YCC % Calls Answered - TOTAL	94.80 %	Percentage	2019/2020_Jul	2019-07-01	2019-07-31	Weekly
98	YCC118	YCC % Calls Answered - TOTAL	95.60 %	Percentage	2019/2020_Aug	2019-08-01	2019-08-31	Weekly
99	YCC118	YCC % Calls Answered - TOTAL	90.50 %	Percentage	2019/2020_Sep	2019-09-01	2019-09-30	Weekly
100	YCC118	YCC % Calls Answered - TOTAL	93.70 %	Percentage	2019/2020_Q3	2019-10-01	2019-12-31	Weekly
101	YCC118	YCC % Calls Answered - TOTAL	92.00 %	Percentage	2019/2020_Oct	2019-10-01	2019-10-31	Weekly
102	YCC118	YCC % Calls Answered - TOTAL	91.70 %	Percentage	2019/2020_Nov	2019-11-01	2019-11-30	Weekly
103	YCC118	YCC % Calls Answered - TOTAL	98.50 %	Percentage	2019/2020_Dec	2019-12-01	2019-12-31	Weekly
104	YCC118	YCC % Calls Answered - TOTAL	96.60 %	Percentage	2019/2020_Q4	2020-01-01	2020-03-31	Weekly
105	YCC118	YCC % Calls Answered - TOTAL	97.00 %	Percentage	2019/2020_Jan	2020-01-01	2020-01-31	Weekly
106	YCC118	YCC % Calls Answered - TOTAL	96.90 %	Percentage	2019/2020_Feb	2020-02-01	2020-02-29	Weekly
107	YCC118	YCC % Calls Answered - TOTAL	96.10 %	Percentage	2019/2020_Mar	2020-03-01	2020-03-31	Weekly
108	YCC118	YCC % Calls Answered - TOTAL	98.40 %	Percentage	2020/2021_Q1	2020-04-01	2020-06-30	Weekly
109	YCC118	YCC % Calls Answered - TOTAL	96.50 %	Percentage	2020/2021	2020-04-01	2021-03-31	Weekly
110	YCC118	YCC % Calls Answered - TOTAL	98.00 %	Percentage	2020/2021_Apr	2020-04-01	2020-04-30	Weekly
111	YCC118	YCC % Calls Answered - TOTAL	98.20 %	Percentage	2020/2021_May	2020-05-01	2020-05-31	Weekly
112	YCC118	YCC % Calls Answered - TOTAL	98.70 %	Percentage	2020/2021_Jun	2020-06-01	2020-06-30	Weekly
113	YCC118	YCC % Calls Answered - TOTAL	95.40 %	Percentage	2020/2021_Q2	2020-07-01	2020-09-30	Weekly
114	YCC118	YCC % Calls Answered - TOTAL	97.50 %	Percentage	2020/2021_Jul	2020-07-01	2020-07-31	Weekly
115	YCC118	YCC % Calls Answered - TOTAL	93.00 %	Percentage	2020/2021_Aug	2020-08-01	2020-08-31	Weekly
116	YCC118	YCC % Calls Answered - TOTAL	95.70 %	Percentage	2020/2021_Sep	2020-09-01	2020-09-30	Weekly
117	YCC118	YCC % Calls Answered - TOTAL	96.10 %	Percentage	2020/2021_Q3	2020-10-01	2020-12-31	Weekly
118	YCC118	YCC % Calls Answered - TOTAL	91.90 %	Percentage	2020/2021_Oct	2020-10-01	2020-10-31	Weekly
119	YCC118	YCC % Calls Answered - TOTAL	96.90 %	Percentage	2020/2021_Nov	2020-11-01	2020-11-30	Weekly
120	YCC118	YCC % Calls Answered - TOTAL	99.10 %	Percentage	2020/2021_Dec	2020-12-01	2020-12-31	Weekly
121	YCC118	YCC % Calls Answered - TOTAL	97.20 %	Percentage	2020/2021_Jan	2021-01-01	2021-01-31	Weekly
122	YCC118	YCC % Calls Answered - TOTAL	96.50 %	Percentage	2020/2021_Q4	2021-01-01	2021-03-31	Weekly
123	YCC118	YCC % Calls Answered - TOTAL	98.90 %	Percentage	2020/2021_Feb	2021-02-01	2021-02-28	Weekly
124	YCC118	YCC % Calls Answered - TOTAL	94.30 %	Percentage	2020/2021_Mar	2021-03-01	2021-03-31	Weekly
125	YCC118	YCC % Calls Answered - TOTAL	92.60 %	Percentage	2021/2022_Apr	2021-04-01	2021-04-30	Weekly
126	YCC118	YCC % Calls Answered - TOTAL	74.20 %	Percentage	2021/2022	2021-04-01	2022-03-31	Weekly
127	YCC118	YCC % Calls Answered - TOTAL	86.10 %	Percentage	2021/2022_Q1	2021-04-01	2021-06-30	Weekly
128	YCC118	YCC % Calls Answered - TOTAL	85.80 %	Percentage	2021/2022_May	2021-05-01	2021-05-31	Weekly
129	YCC118	YCC % Calls Answered - TOTAL	80.80 %	Percentage	2021/2022_Jun	2021-06-01	2021-06-30	Weekly
130	YCC118	YCC % Calls Answered - TOTAL	64.80 %	Percentage	2021/2022_Jul	2021-07-01	2021-07-31	Weekly
131	YCC118	YCC % Calls Answered - TOTAL	64.50 %	Percentage	2021/2022_Q2	2021-07-01	2021-09-30	Weekly
132	YCC118	YCC % Calls Answered - TOTAL	66.10 %	Percentage	2021/2022_Aug	2021-08-01	2021-08-31	Weekly
133	YCC118	YCC % Calls Answered - TOTAL	62.80 %	Percentage	2021/2022_Sep	2021-09-01	2021-09-30	Weekly
134	YCC118	YCC % Calls Answered - TOTAL	78.50 %	Percentage	2021/2022_Q3	2021-10-01	2021-12-31	Weekly
135	YCC118	YCC % Calls Answered - TOTAL	69.60 %	Percentage	2021/2022_Oct	2021-10-01	2021-10-31	Weekly
136	YCC118	YCC % Calls Answered - TOTAL	81.60 %	Percentage	2021/2022_Nov	2021-11-01	2021-11-30	Weekly
137	YCC118	YCC % Calls Answered - TOTAL	87.60 %	Percentage	2021/2022_Dec	2021-12-01	2021-12-31	Weekly
138	YCC118	YCC % Calls Answered - TOTAL	69.80 %	Percentage	2021/2022_Q4	2022-01-01	2022-03-31	Weekly
139	YCC118	YCC % Calls Answered - TOTAL	68.40 %	Percentage	2021/2022_Jan	2022-01-01	2022-01-31	Weekly
140	YCC118	YCC % Calls Answered - TOTAL	74.60 %	Percentage	2021/2022_Feb	2022-02-01	2022-02-28	Weekly
141	YCC118	YCC % Calls Answered - TOTAL	68.40 %	Percentage	2021/2022_Mar	2022-03-01	2022-03-31	Weekly
142	YCC118	YCC % Calls Answered - TOTAL	67.00 %	Percentage	2022/2023_Apr	2022-04-01	2022-04-30	Weekly
143	YCC118	YCC % Calls Answered - TOTAL	80.20 %	Percentage	2022/2023	2022-04-01	2023-03-31	Weekly
144	YCC118	YCC % Calls Answered - TOTAL	75.40 %	Percentage	2022/2023_Q1	2022-04-01	2022-06-30	Weekly
145	YCC118	YCC % Calls Answered - TOTAL	81.30 %	Percentage	2022/2023_May	2022-05-01	2022-05-31	Weekly
146	YCC118	YCC % Calls Answered - TOTAL	77.20 %	Percentage	2022/2023_Jun	2022-06-01	2022-06-30	Weekly
147	YCC118	YCC % Calls Answered - TOTAL	69.00 %	Percentage	2022/2023_Q2	2022-07-01	2022-09-30	Weekly
148	YCC118	YCC % Calls Answered - TOTAL	53.70 %	Percentage	2022/2023_Jul	2022-07-01	2022-07-31	Weekly
149	YCC118	YCC % Calls Answered - TOTAL	71.70 %	Percentage	2022/2023_Aug	2022-08-01	2022-08-31	Weekly
150	YCC118	YCC % Calls Answered - TOTAL	90.80 %	Percentage	2022/2023_Sep	2022-09-01	2022-09-30	Weekly
151	YCC118	YCC % Calls Answered - TOTAL	89.30 %	Percentage	2022/2023_Q3	2022-10-01	2022-12-31	Weekly
152	YCC118	YCC % Calls Answered - TOTAL	84.90 %	Percentage	2022/2023_Oct	2022-10-01	2022-10-31	Weekly
153	YCC118	YCC % Calls Answered - TOTAL	91.10 %	Percentage	2022/2023_Nov	2022-11-01	2022-11-30	Weekly
154	YCC118	YCC % Calls Answered - TOTAL	93.60 %	Percentage	2022/2023_Dec	2022-12-01	2022-12-31	Weekly
155	YCC118	YCC % Calls Answered - TOTAL	94.00 %	Percentage	2022/2023_Q4	2023-01-01	2023-03-31	Weekly
156	YCC118	YCC % Calls Answered - TOTAL	93.20 %	Percentage	2022/2023_Jan	2023-01-01	2023-01-31	Weekly
157	YCC118	YCC % Calls Answered - TOTAL	95.20 %	Percentage	2022/2023_Feb	2023-02-01	2023-02-28	Weekly
158	YCC118	YCC % Calls Answered - TOTAL	93.70 %	Percentage	2022/2023_Mar	2023-03-01	2023-03-31	Weekly
159	YCC118	YCC % Calls Answered - TOTAL	96.50 %	Percentage	2023/2024	2023-04-01	2024-03-31	Weekly
160	YCC118	YCC % Calls Answered - TOTAL	96.40 %	Percentage	2023/2024_Apr	2023-04-01	2023-04-30	Weekly
161	YCC118	YCC % Calls Answered - TOTAL	97.40 %	Percentage	2023/2024_Q1	2023-04-01	2023-06-30	Weekly
162	YCC118	YCC % Calls Answered - TOTAL	98.00 %	Percentage	2023/2024_May	2023-05-01	2023-05-31	Weekly
163	YCC118	YCC % Calls Answered - TOTAL	97.80 %	Percentage	2023/2024_Jun	2023-06-01	2023-06-30	Weekly
164	YCC118	YCC % Calls Answered - TOTAL	98.00 %	Percentage	2023/2024_Jul	2023-07-01	2023-07-31	Weekly
165	YCC118	YCC % Calls Answered - TOTAL	97.90 %	Percentage	2023/2024_Q2	2023-07-01	2023-09-30	Weekly
166	YCC118	YCC % Calls Answered - TOTAL	99.10 %	Percentage	2023/2024_Aug	2023-08-01	2023-08-31	Weekly
167	YCC118	YCC % Calls Answered - TOTAL	96.70 %	Percentage	2023/2024_Sep	2023-09-01	2023-09-30	Weekly
168	YCC118	YCC % Calls Answered - TOTAL	95.60 %	Percentage	2023/2024_Q3	2023-10-01	2023-12-31	Weekly
169	YCC118	YCC % Calls Answered - TOTAL	97.30 %	Percentage	2023/2024_Oct	2023-10-01	2023-10-31	Weekly
170	YCC118	YCC % Calls Answered - TOTAL	93.90 %	Percentage	2023/2024_Nov	2023-11-01	2023-11-30	Weekly
171	YCC118	YCC % Calls Answered - TOTAL	95.50 %	Percentage	2023/2024_Dec	2023-12-01	2023-12-31	Weekly
172	YCC118	YCC % Calls Answered - TOTAL	95.90 %	Percentage	2023/2024_Jan	2024-01-01	2024-01-31	Weekly
173	YCC118	YCC % Calls Answered - TOTAL	95.10 %	Percentage	2023/2024_Q4	2024-01-01	2024-03-31	Weekly
174	YCC118	YCC % Calls Answered - TOTAL	96.10 %	Percentage	2023/2024_Feb	2024-02-01	2024-02-29	Weekly
175	YCC118	YCC % Calls Answered - TOTAL	93.20 %	Percentage	2023/2024_Mar	2024-03-01	2024-03-31	Weekly
176	YCC118	YCC % Calls Answered - TOTAL	85.40 %	Percentage	2024/2025	2024-04-01	2025-03-31	Weekly
177	YCC118	YCC % Calls Answered - TOTAL	88.60 %	Percentage	2024/2025_Q1	2024-04-01	2024-06-30	Weekly
178	YCC118	YCC % Calls Answered - TOTAL	91.60 %	Percentage	2024/2025_Apr	2024-04-01	2024-04-30	Weekly
179	YCC118	YCC % Calls Answered - TOTAL	93.50 %	Percentage	2024/2025_May	2024-05-01	2024-05-31	Weekly
180	YCC118	YCC % Calls Answered - TOTAL	81.40 %	Percentage	2024/2025_Jun	2024-06-01	2024-06-30	Weekly
181	YCC118	YCC % Calls Answered - TOTAL	73.40 %	Percentage	2024/2025_Q2	2024-07-01	2024-09-30	Weekly
182	YCC118	YCC % Calls Answered - TOTAL	64.60 %	Percentage	2024/2025_Jul	2024-07-01	2024-07-31	Weekly
183	YCC118	YCC % Calls Answered - TOTAL	83.40 %	Percentage	2024/2025_Aug	2024-08-01	2024-08-31	Weekly
184	YCC118	YCC % Calls Answered - TOTAL	79.80 %	Percentage	2024/2025_Sep	2024-09-01	2024-09-30	Weekly
185	YCC118	YCC % Calls Answered - TOTAL	92.20 %	Percentage	2024/2025_Q3	2024-10-01	2024-12-31	Weekly
186	YCC118	YCC % Calls Answered - TOTAL	92.80 %	Percentage	2024/2025_Oct	2024-10-01	2024-10-31	Weekly
187	YCC118	YCC % Calls Answered - TOTAL	90.50 %	Percentage	2024/2025_Nov	2024-11-01	2024-11-30	Weekly
188	YCC118	YCC % Calls Answered - TOTAL	93.50 %	Percentage	2024/2025_Dec	2024-12-01	2024-12-31	Weekly
189	YCC118	YCC % Calls Answered - TOTAL	93.20 %	Percentage	2024/2025_Q4	2025-01-01	2025-03-31	Weekly
190	YCC118	YCC % Calls Answered - TOTAL	93.60 %	Percentage	2024/2025_Jan	2025-01-01	2025-01-31	Weekly
191	YCC118	YCC % Calls Answered - TOTAL	95.30 %	Percentage	2024/2025_Feb	2025-02-01	2025-02-28	Weekly
192	YCC118	YCC % Calls Answered - TOTAL	90.80 %	Percentage	2024/2025_Mar	2025-03-01	2025-03-31	Weekly
193	YCC118	YCC % Calls Answered - TOTAL	82.30 %	Percentage	2025/2026_Apr	2025-04-01	2025-04-30	Weekly
194	YCC118	YCC % Calls Answered - TOTAL	84.20 %	Percentage	2025/2026_Q1	2025-04-01	2025-06-30	Weekly
195	YCC118	YCC % Calls Answered - TOTAL	87.20 %	Percentage	2025/2026_May	2025-05-01	2025-05-31	Weekly
196	YCC118	YCC % Calls Answered - TOTAL	83.60 %	Percentage	2025/2026_Jun	2025-06-01	2025-06-30	Weekly
197	YCC118	YCC % Calls Answered - TOTAL	82.70 %	Percentage	2025/2026_Jul	2025-07-01	2025-07-31	Weekly
198	YCC118	YCC % Calls Answered - TOTAL	67.70 %	Percentage	2025/2026_Q2	2025-07-01	2025-09-30	Weekly
199	YCC118	YCC % Calls Answered - TOTAL	69.00 %	Percentage	2025/2026_Aug	2025-08-01	2025-08-31	Weekly
200	YCC118	YCC % Calls Answered - TOTAL	54.70 %	Percentage	2025/2026_Sep	2025-09-01	2025-09-30	Weekly
201	YCC118	YCC % Calls Answered - TOTAL	77.40 %	Percentage	2025/2026_Oct	2025-10-01	2025-10-31	Weekly