_id	KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
1	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2016/2017	2016-04-01	2017-03-31	Monthly
2	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2017/2018	2017-04-01	2018-03-31	Monthly
3	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2018/2019	2018-04-01	2019-03-31	Monthly
4	WEBC02	% of web chats engaged within service level (20 seconds)	91.20 %	Percentage	2019/2020	2019-04-01	2020-03-31	Monthly
5	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2019/2020_Apr	2019-04-01	2019-04-30	Monthly
6	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2019/2020_Q1	2019-04-01	2019-06-30	Monthly
7	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2019/2020_May	2019-05-01	2019-05-31	Monthly
8	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2019/2020_Jun	2019-06-01	2019-06-30	Monthly
9	WEBC02	% of web chats engaged within service level (20 seconds)	82.10 %	Percentage	2019/2020_Jul	2019-07-01	2019-07-31	Monthly
10	WEBC02	% of web chats engaged within service level (20 seconds)	89.20 %	Percentage	2019/2020_Q2	2019-07-01	2019-09-30	Monthly
11	WEBC02	% of web chats engaged within service level (20 seconds)	90.50 %	Percentage	2019/2020_Aug	2019-08-01	2019-08-31	Monthly
12	WEBC02	% of web chats engaged within service level (20 seconds)	95.10 %	Percentage	2019/2020_Sep	2019-09-01	2019-09-30	Monthly
13	WEBC02	% of web chats engaged within service level (20 seconds)	90.00 %	Percentage	2019/2020_Q3	2019-10-01	2019-12-31	Monthly
14	WEBC02	% of web chats engaged within service level (20 seconds)	91.90 %	Percentage	2019/2020_Oct	2019-10-01	2019-10-31	Monthly
15	WEBC02	% of web chats engaged within service level (20 seconds)	87.40 %	Percentage	2019/2020_Nov	2019-11-01	2019-11-30	Monthly
16	WEBC02	% of web chats engaged within service level (20 seconds)	90.70 %	Percentage	2019/2020_Dec	2019-12-01	2019-12-31	Monthly
17	WEBC02	% of web chats engaged within service level (20 seconds)	94.40 %	Percentage	2019/2020_Q4	2020-01-01	2020-03-31	Monthly
18	WEBC02	% of web chats engaged within service level (20 seconds)	94.60 %	Percentage	2019/2020_Jan	2020-01-01	2020-01-31	Monthly
19	WEBC02	% of web chats engaged within service level (20 seconds)	93.40 %	Percentage	2019/2020_Feb	2020-02-01	2020-02-29	Monthly
20	WEBC02	% of web chats engaged within service level (20 seconds)	95.30 %	Percentage	2019/2020_Mar	2020-03-01	2020-03-31	Monthly
21	WEBC02	% of web chats engaged within service level (20 seconds)	96.20 %	Percentage	2020/2021_Apr	2020-04-01	2020-04-30	Monthly
22	WEBC02	% of web chats engaged within service level (20 seconds)	95.40 %	Percentage	2020/2021_Q1	2020-04-01	2020-06-30	Monthly
23	WEBC02	% of web chats engaged within service level (20 seconds)	96.20 %	Percentage	2020/2021	2020-04-01	2021-03-31	Monthly
24	WEBC02	% of web chats engaged within service level (20 seconds)	95.50 %	Percentage	2020/2021_May	2020-05-01	2020-05-31	Monthly
25	WEBC02	% of web chats engaged within service level (20 seconds)	94.90 %	Percentage	2020/2021_Jun	2020-06-01	2020-06-30	Monthly
26	WEBC02	% of web chats engaged within service level (20 seconds)	97.60 %	Percentage	2020/2021_Q2	2020-07-01	2020-09-30	Monthly
27	WEBC02	% of web chats engaged within service level (20 seconds)	97.30 %	Percentage	2020/2021_Jul	2020-07-01	2020-07-31	Monthly
28	WEBC02	% of web chats engaged within service level (20 seconds)	98.00 %	Percentage	2020/2021_Aug	2020-08-01	2020-08-31	Monthly
29	WEBC02	% of web chats engaged within service level (20 seconds)	97.40 %	Percentage	2020/2021_Sep	2020-09-01	2020-09-30	Monthly
30	WEBC02	% of web chats engaged within service level (20 seconds)	95.60 %	Percentage	2020/2021_Q3	2020-10-01	2020-12-31	Monthly
31	WEBC02	% of web chats engaged within service level (20 seconds)	98.10 %	Percentage	2020/2021_Oct	2020-10-01	2020-10-31	Monthly
32	WEBC02	% of web chats engaged within service level (20 seconds)	94.00 %	Percentage	2020/2021_Nov	2020-11-01	2020-11-30	Monthly
33	WEBC02	% of web chats engaged within service level (20 seconds)	94.00 %	Percentage	2020/2021_Dec	2020-12-01	2020-12-31	Monthly
34	WEBC02	% of web chats engaged within service level (20 seconds)	95.00 %	Percentage	2020/2021_Jan	2021-01-01	2021-01-31	Monthly
35	WEBC02	% of web chats engaged within service level (20 seconds)	95.80 %	Percentage	2020/2021_Q4	2021-01-01	2021-03-31	Monthly
36	WEBC02	% of web chats engaged within service level (20 seconds)	96.20 %	Percentage	2020/2021_Feb	2021-02-01	2021-02-28	Monthly
37	WEBC02	% of web chats engaged within service level (20 seconds)	96.10 %	Percentage	2020/2021_Mar	2021-03-01	2021-03-31	Monthly
38	WEBC02	% of web chats engaged within service level (20 seconds)	75.90 %	Percentage	2021/2022	2021-04-01	2022-03-31	Monthly
39	WEBC02	% of web chats engaged within service level (20 seconds)	96.80 %	Percentage	2021/2022_Apr	2021-04-01	2021-04-30	Monthly
40	WEBC02	% of web chats engaged within service level (20 seconds)	94.50 %	Percentage	2021/2022_Q1	2021-04-01	2021-06-30	Monthly
41	WEBC02	% of web chats engaged within service level (20 seconds)	96.20 %	Percentage	2021/2022_May	2021-05-01	2021-05-31	Monthly
42	WEBC02	% of web chats engaged within service level (20 seconds)	90.50 %	Percentage	2021/2022_Jun	2021-06-01	2021-06-30	Monthly
43	WEBC02	% of web chats engaged within service level (20 seconds)	55.00 %	Percentage	2021/2022_Q2	2021-07-01	2021-09-30	Monthly
44	WEBC02	% of web chats engaged within service level (20 seconds)	67.50 %	Percentage	2021/2022_Jul	2021-07-01	2021-07-31	Monthly
45	WEBC02	% of web chats engaged within service level (20 seconds)	51.70 %	Percentage	2021/2022_Aug	2021-08-01	2021-08-31	Monthly
46	WEBC02	% of web chats engaged within service level (20 seconds)	46.10 %	Percentage	2021/2022_Sep	2021-09-01	2021-09-30	Monthly
47	WEBC02	% of web chats engaged within service level (20 seconds)	82.00 %	Percentage	2021/2022_Q3	2021-10-01	2021-12-31	Monthly
48	WEBC02	% of web chats engaged within service level (20 seconds)	80.30 %	Percentage	2021/2022_Oct	2021-10-01	2021-10-31	Monthly
49	WEBC02	% of web chats engaged within service level (20 seconds)	81.60 %	Percentage	2021/2022_Nov	2021-11-01	2021-11-30	Monthly
50	WEBC02	% of web chats engaged within service level (20 seconds)	84.90 %	Percentage	2021/2022_Dec	2021-12-01	2021-12-31	Monthly
51	WEBC02	% of web chats engaged within service level (20 seconds)	78.40 %	Percentage	2021/2022_Q4	2022-01-01	2022-03-31	Monthly
52	WEBC02	% of web chats engaged within service level (20 seconds)	84.50 %	Percentage	2021/2022_Jan	2022-01-01	2022-01-31	Monthly
53	WEBC02	% of web chats engaged within service level (20 seconds)	89.30 %	Percentage	2021/2022_Feb	2022-02-01	2022-02-28	Monthly
54	WEBC02	% of web chats engaged within service level (20 seconds)	33.30 %	Percentage	2021/2022_Mar	2022-03-01	2022-03-31	Monthly
55	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Apr	2022-04-01	2022-04-30	Monthly
56	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023	2022-04-01	2023-03-31	Monthly
57	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Q1	2022-04-01	2022-06-30	Monthly
58	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_May	2022-05-01	2022-05-31	Monthly
59	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Jun	2022-06-01	2022-06-30	Monthly
60	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Q2	2022-07-01	2022-09-30	Monthly
61	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Jul	2022-07-01	2022-07-31	Monthly
62	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Aug	2022-08-01	2022-08-31	Monthly
63	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Sep	2022-09-01	2022-09-30	Monthly
64	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Q3	2022-10-01	2022-12-31	Monthly
65	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Oct	2022-10-01	2022-10-31	Monthly
66	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Nov	2022-11-01	2022-11-30	Monthly
67	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Dec	2022-12-01	2022-12-31	Monthly
68	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Q4	2023-01-01	2023-03-31	Monthly
69	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Jan	2023-01-01	2023-01-31	Monthly
70	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Feb	2023-02-01	2023-02-28	Monthly
71	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2022/2023_Mar	2023-03-01	2023-03-31	Monthly
72	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024	2023-04-01	2024-03-31	Monthly
73	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Apr	2023-04-01	2023-04-30	Monthly
74	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Q1	2023-04-01	2023-06-30	Monthly
75	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_May	2023-05-01	2023-05-31	Monthly
76	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Jun	2023-06-01	2023-06-30	Monthly
77	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Q2	2023-07-01	2023-09-30	Monthly
78	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Jul	2023-07-01	2023-07-31	Monthly
79	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Aug	2023-08-01	2023-08-31	Monthly
80	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Sep	2023-09-01	2023-09-30	Monthly
81	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Oct	2023-10-01	2023-10-31	Monthly
82	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Q3	2023-10-01	2023-12-31	Monthly
83	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Nov	2023-11-01	2023-11-30	Monthly
84	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Dec	2023-12-01	2023-12-31	Monthly
85	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Jan	2024-01-01	2024-01-31	Monthly
86	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Q4	2024-01-01	2024-03-31	Monthly
87	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Feb	2024-02-01	2024-02-29	Monthly
88	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2023/2024_Mar	2024-03-01	2024-03-31	Monthly
89	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Apr	2024-04-01	2024-04-30	Monthly
90	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Q1	2024-04-01	2024-06-30	Monthly
91	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025	2024-04-01	2025-03-31	Monthly
92	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_May	2024-05-01	2024-05-31	Monthly
93	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Jun	2024-06-01	2024-06-30	Monthly
94	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Q2	2024-07-01	2024-09-30	Monthly
95	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Jul	2024-07-01	2024-07-31	Monthly
96	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Aug	2024-08-01	2024-08-31	Monthly
97	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Sep	2024-09-01	2024-09-30	Monthly
98	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Q3	2024-10-01	2024-12-31	Monthly
99	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Oct	2024-10-01	2024-10-31	Monthly
100	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Nov	2024-11-01	2024-11-30	Monthly
101	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Dec	2024-12-01	2024-12-31	Monthly
102	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Q4	2025-01-01	2025-03-31	Monthly
103	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Jan	2025-01-01	2025-01-31	Monthly
104	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Feb	2025-02-01	2025-02-28	Monthly
105	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2024/2025_Mar	2025-03-01	2025-03-31	Monthly
106	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Q1	2025-04-01	2025-06-30	Monthly
107	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Apr	2025-04-01	2025-04-30	Monthly
108	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_May	2025-05-01	2025-05-31	Monthly
109	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Jun	2025-06-01	2025-06-30	Monthly
110	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Q2	2025-07-01	2025-09-30	Monthly
111	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Jul	2025-07-01	2025-07-31	Monthly
112	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Aug	2025-08-01	2025-08-31	Monthly
113	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Sep	2025-09-01	2025-09-30	Monthly
114	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Q3	2025-10-01	2025-12-31	Monthly
115	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Oct	2025-10-01	2025-10-31	Monthly
116	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Nov	2025-11-01	2025-11-30	Monthly
117	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2025/2026_Dec	2025-12-01	2025-12-31	Monthly