IG22a% of Grade 1 4Cs Complaints responded to 'In Time'75.40 %Percentage2016/20172016-04-012017-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'75.40 %Percentage2016/2017_Q42017-01-012017-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'58.76 %Percentage2017/20182017-04-012018-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'73.20 %Percentage2017/2018_Q12017-04-012017-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'60.97 %Percentage2017/2018_Q22017-07-012017-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'65.60 %Percentage2017/2018_Q32017-10-012017-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'52.50 %Percentage2017/2018_Q42018-01-012018-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'39.60 %Percentage2018/2019_Q12018-04-012018-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'56.90 %Percentage2018/20192018-04-012019-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'49.44 %Percentage2018/2019_Q22018-07-012018-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'50.10 %Percentage2018/2019_Q32018-10-012018-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'56.90 %Percentage2018/2019_Q42019-01-012019-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'56.10 %Percentage2019/2020_Q12019-04-012019-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'78.95 %Percentage2019/20202019-04-012020-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'77.00 %Percentage2019/2020_Q22019-07-012019-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'80.36 %Percentage2019/2020_Q32019-10-012019-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'78.95 %Percentage2019/2020_Q42020-01-012020-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'68.65 %Percentage2020/2021_Q12020-04-012020-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'94.00 %Percentage2020/20212020-04-012021-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'88.48 %Percentage2020/2021_Q22020-07-012020-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'80.79 %Percentage2020/2021_Q32020-10-012020-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'94.00 %Percentage2020/2021_Q42021-01-012021-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'80.71 %Percentage2021/20222021-04-012022-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'50.00 %Percentage2021/2022_Apr2021-04-012021-04-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'50.00 %Percentage2021/2022_Q12021-04-012021-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'53.85 %Percentage2021/2022_May2021-05-012021-05-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'47.37 %Percentage2021/2022_Jun2021-06-012021-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'57.69 %Percentage2021/2022_Jul2021-07-012021-07-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'80.41 %Percentage2021/2022_Q22021-07-012021-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'84.09 %Percentage2021/2022_Aug2021-08-012021-08-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'96.30 %Percentage2021/2022_Sep2021-09-012021-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'95.59 %Percentage2021/2022_Q32021-10-012021-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'87.88 %Percentage2021/2022_Oct2021-10-012021-10-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'98.21 %Percentage2021/2022_Nov2021-11-012021-11-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'97.87 %Percentage2021/2022_Dec2021-12-012021-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'97.41 %Percentage2021/2022_Q42022-01-012022-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'96.15 %Percentage2021/2022_Jan2022-01-012022-01-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'97.06 %Percentage2021/2022_Feb2022-02-012022-02-28Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'100.00 %Percentage2021/2022_Mar2022-03-012022-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'73.17 %Percentage2022/2023_Apr2022-04-012022-04-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'86.15 %Percentage2022/20232022-04-012023-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'89.02 %Percentage2022/2023_Q12022-04-012022-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'96.83 %Percentage2022/2023_May2022-05-012022-05-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'91.67 %Percentage2022/2023_Jun2022-06-012022-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'82.73 %Percentage2022/2023_Q22022-07-012022-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'81.82 %Percentage2022/2023_Jul2022-07-012022-07-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'80.43 %Percentage2022/2023_Aug2022-08-012022-08-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'85.71 %Percentage2022/2023_Sep2022-09-012022-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'77.36 %Percentage2022/2023_Oct2022-10-012022-10-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'83.48 %Percentage2022/2023_Q32022-10-012022-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'94.59 %Percentage2022/2023_Nov2022-11-012022-11-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'80.00 %Percentage2022/2023_Dec2022-12-012022-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'89.22 %Percentage2022/2023_Q42023-01-012023-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'83.02 %Percentage2022/2023_Jan2023-01-012023-01-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'90.91 %Percentage2022/2023_Feb2023-02-012023-02-28Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'100.00 %Percentage2022/2023_Mar2023-03-012023-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'66.32 %Percentage2023/20242023-04-012024-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'76.00 %Percentage2023/2024_Apr2023-04-012023-04-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'69.74 %Percentage2023/2024_Q12023-04-012023-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'80.77 %Percentage2023/2024_May2023-05-012023-05-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'52.00 %Percentage2023/2024_Jun2023-06-012023-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'65.00 %Percentage2023/2024_Jul2023-07-012023-07-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'62.12 %Percentage2023/2024_Q22023-07-012023-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'62.07 %Percentage2023/2024_Aug2023-08-012023-08-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'58.82 %Percentage2023/2024_Sep2023-09-012023-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'66.67 %Percentage2023/2024_Oct2023-10-012023-10-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'66.00 %Percentage2023/2024_Q32023-10-012023-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'42.86 %Percentage2023/2024_Nov2023-11-012023-11-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'83.33 %Percentage2023/2024_Dec2023-12-012023-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'71.43 %Percentage2023/2024_Jan2024-01-012024-01-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'66.67 %Percentage2023/2024_Q42024-01-012024-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'62.50 %Percentage2023/2024_Feb2024-02-012024-02-29Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'66.67 %Percentage2023/2024_Mar2024-03-012024-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'70.64 %Percentage2024/20252024-04-012025-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'46.40 %Percentage2024/2025_Q12024-04-012024-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'41.86 %Percentage2024/2025_Apr2024-04-012024-04-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'35.56 %Percentage2024/2025_May2024-05-012024-05-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'64.86 %Percentage2024/2025_Jun2024-06-012024-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'71.53 %Percentage2024/2025_Q22024-07-012024-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'56.67 %Percentage2024/2025_Jul2024-07-012024-07-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'68.42 %Percentage2024/2025_Aug2024-08-012024-08-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'82.46 %Percentage2024/2025_Sep2024-09-012024-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'79.76 %Percentage2024/2025_Q32024-10-012024-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'87.50 %Percentage2024/2025_Oct2024-10-012024-10-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'86.15 %Percentage2024/2025_Nov2024-11-012024-11-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'56.41 %Percentage2024/2025_Dec2024-12-012024-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'78.41 %Percentage2024/2025_Q42025-01-012025-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'72.22 %Percentage2024/2025_Jan2025-01-012025-01-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'77.27 %Percentage2024/2025_Feb2025-02-012025-02-28Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'85.71 %Percentage2024/2025_Mar2025-03-012025-03-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'76.19 %Percentage2025/2026_Apr2025-04-012025-04-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'81.05 %Percentage2025/2026_Q12025-04-012025-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'83.33 %Percentage2025/2026_May2025-05-012025-05-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'88.24 %Percentage2025/2026_Jun2025-06-012025-06-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'78.57 %Percentage2025/2026_Jul2025-07-012025-07-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'35.29 %Percentage2025/2026_Q22025-07-012025-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'66.67 %Percentage2025/2026_Aug2025-08-012025-08-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'100.00 %Percentage2025/2026_Sep2025-09-012025-09-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'66.10 %Percentage2025/2026_Q32025-10-012025-12-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'85.71 %Percentage2025/2026_Oct2025-10-012025-10-31Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'50.00 %Percentage2025/2026_Nov2025-11-012025-11-30Monthly IG22a% of Grade 1 4Cs Complaints responded to 'In Time'81.82 %Percentage2025/2026_Dec2025-12-012025-12-31Monthly