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<row _id="5"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>172000.00 Number</Value><DataType>Number</DataType><Period>2014/2015_Q4</Period><StartDate>2015-01-01</StartDate><EndDate>2015-03-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="6"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>164350.00 Number</Value><DataType>Number</DataType><Period>2015/2016_Q1</Period><StartDate>2015-04-01</StartDate><EndDate>2015-06-30</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
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<row _id="8"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>170718.00 Number</Value><DataType>Number</DataType><Period>2015/2016_Q2</Period><StartDate>2015-07-01</StartDate><EndDate>2015-09-30</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="9"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>162933.00 Number</Value><DataType>Number</DataType><Period>2015/2016_Q3</Period><StartDate>2015-10-01</StartDate><EndDate>2015-12-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="10"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>174087.00 Number</Value><DataType>Number</DataType><Period>2015/2016_Q4</Period><StartDate>2016-01-01</StartDate><EndDate>2016-03-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="11"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>171176.00 Number</Value><DataType>Number</DataType><Period>2016/2017_Q1</Period><StartDate>2016-04-01</StartDate><EndDate>2016-06-30</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="12"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>629381.00 Number</Value><DataType>Number</DataType><Period>2016/2017</Period><StartDate>2016-04-01</StartDate><EndDate>2017-03-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="13"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>154248.00 Number</Value><DataType>Number</DataType><Period>2016/2017_Q2</Period><StartDate>2016-07-01</StartDate><EndDate>2016-09-30</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="14"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>144580.00 Number</Value><DataType>Number</DataType><Period>2016/2017_Q3</Period><StartDate>2016-10-01</StartDate><EndDate>2016-12-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="15"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>159377.00 Number</Value><DataType>Number</DataType><Period>2016/2017_Q4</Period><StartDate>2017-01-01</StartDate><EndDate>2017-03-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="16"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>548748.00 Number</Value><DataType>Number</DataType><Period>2017/2018</Period><StartDate>2017-04-01</StartDate><EndDate>2018-03-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="17"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>146073.00 Number</Value><DataType>Number</DataType><Period>2017/2018_Q1</Period><StartDate>2017-04-01</StartDate><EndDate>2017-06-30</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="18"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>145008.00 Number</Value><DataType>Number</DataType><Period>2017/2018_Q2</Period><StartDate>2017-07-01</StartDate><EndDate>2017-09-30</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="19"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>127697.00 Number</Value><DataType>Number</DataType><Period>2017/2018_Q3</Period><StartDate>2017-10-01</StartDate><EndDate>2017-12-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="20"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>129970.00 Number</Value><DataType>Number</DataType><Period>2017/2018_Q4</Period><StartDate>2018-01-01</StartDate><EndDate>2018-03-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="21"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>123081.00 Number</Value><DataType>Number</DataType><Period>2018/2019_Q1</Period><StartDate>2018-04-01</StartDate><EndDate>2018-06-30</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="22"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>NA</Value><DataType>Number</DataType><Period>2018/2019</Period><StartDate>2018-04-01</StartDate><EndDate>2019-03-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="23"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>NA</Value><DataType>Number</DataType><Period>2018/2019_Q2</Period><StartDate>2018-07-01</StartDate><EndDate>2018-09-30</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="24"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>NA</Value><DataType>Number</DataType><Period>2018/2019_Q3</Period><StartDate>2018-10-01</StartDate><EndDate>2018-12-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
<row _id="25"><KpiId>CFD03</KpiId><KpiName>Number of external calls answered within 20 seconds - CYC</KpiName><Value>NA</Value><DataType>Number</DataType><Period>2018/2019_Q4</Period><StartDate>2019-01-01</StartDate><EndDate>2019-03-31</EndDate><CollectionFrequency>Quarterly</CollectionFrequency></row>
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