_id RespondentID CollectorID StartDate EndDate how_do_you_access_council_services__online how_do_you_access_council_services__telephone how_do_you_access_council_services__email how_do_you_access_council_services__by_post how_do_you_access_council_services__in_person if_you_do_not_access_council_services_online__what_stops_you if_you_access_services_online___what_do_you_do__look_for_inf if_you_access_services_online___what_do_you_do__watch_webcas if_you_access_services_online___what_do_you_do__report_issue if_you_access_services_online___what_do_you_do__pay_for_serv if_you_access_services_online___what_do_you_do__request_serv if_you_access_services_online___what_do_you_do__send_comment if_you_access_services_online___what_do_you_do__other is_it_important_to_you_to_continue_to_be_able_to_do_this_ what_do_you_use_to_access_online_services__pc_at_home what_do_you_use_to_access_online_services__pc_at_work what_do_you_use_to_access_online_services__shared_pc_in_a_pu what_do_you_use_to_access_online_services__tablet what_do_you_use_to_access_online_services__mobile_phone what_could_we_do_that_would_encourage_you_to_access_more_cou did_you_know_our_website_was_re_launched_in_may_this_year_ do_you_like_the_new_version_of_the_website_ do_you_like_the_new_version_of_the_website___reason_for_your if_you_could_improve_one_thing_about_our_website__what_would would_it_help_you_to_be_able_to_track_your_requests__reports Your age do_you_consider_yourself_disabled_ Your gender do_you_identify_yourself_as_trans_ what_is_your_relationship_status_ please_indicate_your_ethnic_background_ please_indicate_your_religion_or_belief_ please_indicate_your_religion_or_belief__other please_indicate_your_sexual_orientation_ are_you_a_carer___a_carer_is_defined_as_someone_who__looks_a are_you_currently_pregnant_or_been_pregnant_in_the_last_12_m have_you_taken_maternity_leave_within_the_past_12_months_ Ward BME 101 4242866859 74564946 2015-10-07 2015-10-13 Online 102 4243217207 74564946 2015-10-07 2015-10-07 Online Email Look for information/advice Yes PC at home PC at work Deduction in charges for online Yes No Messy, hard to find things, not easy to use Make the front page simpler No Prefer no to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say Prefer no to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say 103 4255477001 74564946 2015-10-13 2015-10-13 Online By post Look for information/advice Report issues (e.g. street lights, pot holes, bins) Yes PC at home Yes No too busy to difficult to find information A - Z that is useful No 104 4282408556 74564946 2015-10-26 2015-10-26 Online Telephone By post In person Look for information/advice Request services Yes PC at home PC at work Tablet Mobile phone Yes Yes It's an improvement but there's still an issue with out of date information and broken links. Breadcrumb trail links across the top. Navigation can be clunky and information too pared down to be useful. Yes 25 to 39 No Female No Single White - British Christian Heterosexual/straight No No No 105 4310989293 74564946 2015-11-06 2015-11-06 Online Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Send comments or complaints Yes PC at home Tablet Mobile phone Yes No Its not as straightforward. Things aren't easily located Yes 40 to 55 No Female No Married White - other Christian Heterosexual/straight No No No BME 106 4311195912 74564946 2015-11-06 2015-11-06 Online Telephone Email Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Pay for services Send comments or complaints Yes PC at home Offer more services and direct email addresses of Councillors, and ensure that they answer ALL emails, not just ones who are in line with their own thinking. Yes Yes Yes 107 4311931190 74564946 2015-11-06 2015-11-06 Online "Lack on online transaction ability. Great for information but not to ""do stuff"". New site great! Use it all the time." Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Request services Send comments or complaints Yes PC at work Tablet Mobile phone Put more online for example parking, better council tax stuff ie change dd details Yes Yes Easy to use and to find information More transactions Yes Prefer no to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say Prefer no to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say 108 4312004620 74564946 2015-11-06 2015-11-06 Online Telephone Email By post In person Look for information/advice Watch webcasts Yes PC at home Tablet Mobile phone Nothing - I see it as an option only not a default Yes No Harder to search and find things Easier searching Yes 56 to 59 No Female No Married White - British Christian Heterosexual/straight No No No 109 4312300689 74564946 2015-11-06 2015-11-06 In person I have not got regular access to IT, plus I use the children's centre open access computer to access services. None Yes Yes Yes 16 to 24 No Female No Single White - British Christian Prefer not to say No Yes No 110 4312967977 74564946 2015-11-07 2015-11-07 Online By post Pay for services I have tried to set up direct debit through the website but it is rubbish and my council tax is always late as a result. Yes PC at home PC at work Make them less rubbish. No No no answer. Make the direct debit for council tax work. No 25 to 39 No Female No Married White - other No Religion Heterosexual/straight No No No BME 111 4314438190 74564946 2015-11-08 2015-11-08 Online Telephone Email Look for information/advice Report issues (e.g. street lights, pot holes, bins) Request services Send comments or complaints Yes PC at home Yes Yes remove info and data that is no longer applicable. ensure that all pages only contain current info and details No 65 No Male No Married White - British Christian Heterosexual/straight No No No 112 4318757553 74564946 2015-11-10 2015-11-10 Online Email By post Look for information/advice Request services Send comments or complaints Yes PC at home Tablet Mobile phone Reporting street lights, antisocial behaviour, bus stops, traffic lights , road signs.park&ride Yes Yes Quick response Yes Prefer no to say No Prefer not to say Partner White - British No Religion Prefer not to say No No No Clifton 113 4322288489 74564946 2015-11-11 2015-11-11 Online Nothing (but present York Council systems are very limited) Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Send comments or complaints Yes PC at home Mobile phone Make sure that any requests for action are actioned within a specified time and provide feedback on progress (electronically) Yes No Is very confused. Report it type facilities have a low profile and latest system is appalling. Virtually impossible to recover research information. Make all customer transactions available from home page Yes 65 Male No Married White - British Christian Heterosexual/straight No No No Westfield 114 4324125572 74564946 2015-11-12 2015-11-12 Online Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Yes PC at home Mobile phone Yes Yes Yes 115 4324366566 74564946 2015-11-12 2015-11-12 Online Telephone Email In person Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Send comments or complaints Since site 'upgraded' very difficult to find anything Tablet Mobile phone Stop demanding so many steps - make issues do we can follow them - advise when issue done - stop sending countless emails re same issue - stop using so many systems & email accounts Yes No Can't find anything much anymore much easier before Just revert to shay it was Yes Guildhall 116 4324505605 74564946 2015-11-12 2015-11-12 Online Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Yes PC at home PC at work Mobile phone More apps Yes Yes Easier to locate info and better (modern) type face None as its does the job No 40 to 55 No Female No Divorced White - British No Religion Heterosexual/straight No No No 117 4324533455 74564946 2015-11-12 2015-11-12 Online Email Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Send comments or complaints Yes PC at home PC at work Mobile phone Improve website. Very confusing. Too many redirects. Yes No Not as informative. Way too many redirects. Information not up to date. Redesign totally Yes 40 to 55 No Female No Married White -�Irish Christian Heterosexual/straight No No No BME 118 4324594604 74564946 2015-11-12 2015-11-12 Online Telephone Email By post In person Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Send comments or complaints Yes PC at home PC at work Tablet Mobile phone Make the website easier to navigate. The 'refresh' made it much more difficult to find information. Yes No Cannot find information I need. Have a search facility that is comprehensive and works. No 119 4325868291 74564946 2015-11-12 2015-11-12 Online Telephone Look for information/advice Pay for services Yes PC at home Mobile phone Nothing really, I can generally access what I need/want to. Yes No feelings either way really, it's fine for what I use it for but was previously too. Ensuring content is up-to-date. No 25 to 39 No Male No Partner White - British No Religion Heterosexual/straight No No No 120 4327166380 74564946 2015-11-13 2015-11-13 Online Yes Yes Yes 121 4331384968 74564946 2015-11-15 2015-11-15 Online Email Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Pay for services Send comments or complaints Yes PC at home PC at work Tablet Develop a better-organised website. Don't hide information away in hard-to-find places. Publicize online services effectively (as you have not done, for example, with this survey). Yes No It lacks clear organisation. It assumes you know what it is you are looking for, and can phrase it in the way that suits the site's very limited search engine. The redesign produced a plethora of broken links that have not been fixed. Develop a search engine actually capable of finding things. Yes 40 to 55 No Male No Married White - British Christian Heterosexual/straight No No No 122 4331399725 74564946 2015-11-15 2015-11-15 Online Look for information/advice Watch webcasts Yes Mobile phone I don't need any more services. Yes No Old links to documents and pages are all broken should be redirected to new location. Better search Yes 40 to 55 No Male No Married White - British Other (please specify) Pagan Heterosexual/straight No No No 123 4331658059 74564946 2015-11-15 2015-11-15 Online Telephone Email In person Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Pay for services Send comments or complaints Yes PC at home Tablet Yes No In parts it is better. But should have been more work on URL redirections, Google searches have dumped me onto irrelevant pages when searching for specific information. The front page icons didn't work for me on a tablet (perhaps fixed since), I always now use the search box instead. The planning access part for commenting on planning applications needs a complete overhaul. It is confusing and very difficult to use, completely offputting. Engagement in the planning system is I would have thought a crucial part of a citizen's engagement. Please do something with that part of the site, preferably asking people first for their input and ideas on making it more user-friendly No 40 to 55 No Female No Prefer not to say White - British Prefer no to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say 124 4332743129 74564946 2015-11-16 2015-11-16 Online Email Look for information/advice Pay for services Yes PC at home PC at work Tablet Better information, being able to do more online eg parking permits Yes No Harder to find information and still requires multiple clicks before you can download something. Why are you using a template so different to the rest of the Internet, just let us download from the body of the text Downloading from text not multiple clicls No 25 to 39 Yes Female No Single White - British No Religion Bisexual No No No 125 4383337873 74564946 2015-12-08 2016-01-13 Online Telephone Email In person Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Pay for services Send comments or complaints Yes PC at home Tablet Yes No No 126 4391796663 74564946 2015-12-11 2015-12-11 Online Watch webcasts Yes PC at home Yes Yes Yes 127 4401491607 74564946 2015-12-16 2015-12-16 Online .... Look for information/advice Yes PC at home Shared PC in a public area e.g. local library or West Offices Yes Yes Yes 128 4401868312 74564946 2015-12-16 2015-12-16 Online Look for information/advice Report issues (e.g. street lights, pot holes, bins) Send comments or complaints Yes PC at home No need in my case. Yes Yes Yes 129 4402285784 74564946 2015-12-16 2015-12-16 Online Telephone Email By post Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Request services Send comments or complaints Yes PC at home PC at work Tablet Mobile phone No Yes I didn't notice it had changed, so it mustn't be bad. Yes 25 to 39 No Female No Single White - British No Religion Heterosexual/straight No No No 130 4403643545 74564946 2015-12-17 2015-12-17 Online Email Look for information/advice Report issues (e.g. street lights, pot holes, bins) Send comments or complaints Yes PC at home Mobile phone confirmation that any reported issues have been remedied Yes No More difficult to find information Ditch the home page photos. Clear type face. Logical ordering based on likely use Yes 65 No Male No Married White - British Christian Heterosexual/straight No No No 131 4403808310 74564946 2015-12-17 2015-12-17 Online Telephone Email Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Send comments or complaints Yes PC at home PC at work Improve the website search engine. Include the telephone numbers and email addresses of different departments, to enable easier contact with the relevant person at the council. Yes No It is really hard to find what you are looking for when it doesn't fit one of the categories in the boxes on the front page. To include ways to contact different departments directly (phone number or email address). No 40 to 55 No Female No Partner White - British No Religion Heterosexual/straight Yes No No Fishergate 132 4404152827 74564946 2015-12-17 2015-12-17 Online Look for information/advice Yes PC at home 133 4405113648 74564946 2015-12-17 2015-12-17 Online Email In person I take issue with the word 'service' as in my experience an adequate or professional 'service' is rarely provided from CYC whatever the medium. Look for information/advice Watch webcasts Send comments or complaints Yes Tablet I would like to see better and more transparent information provided on line re: documents for council meetings. It should be easy to access these, but often key issues are burried so as to hide controversial information away eg. Veritau Grand Departy and Mazars investigation into s151 officer etc receiving payments from Make It York. I would also like to see the Freedom of Information log sorted out so that it is searchable and easy to interrogate rather than having to go into each individual request for a particular week to find information. I don't think front line services should be taken away or replaced by online services. Staff jobs should be preserved. Yes No It is not much different to the old one and is not much of an improvement. The Freedom of Information request log. The planning portal is problematic and often is not accessible. It should be more reliable. No Prefer no to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say Prefer no to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say 134 4406639943 74564946 2015-12-18 2015-12-18 Online Look for information/advice Yes PC at home No Not noticed Yes 60 to 64 No Haxby and Wigginton 135 4406641588 74564946 2015-12-18 2015-12-18 Online Telephone By post Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Request services Send comments or complaints Yes PC at home Tablet Mobile phone No Not noticed changes Yes 65 No Male No Married White - British Christian Heterosexual/straight No No No Holgate 136 4406641765 74564946 2015-12-18 2015-12-18 Online In person Look for information/advice Pay for services Yes PC at home Tablet Make them better. Yes Improve/streamline the online payment process for council tax. Yes Prefer no to say No Male No Prefer not to say Prefer not to say Prefer no to say Prefer not to say No No No 137 4406641759 74564946 2015-12-18 2015-12-18 Online Telephone Email In person Look for information/advice Pay for services Yes PC at home PC at work Tablet Better navigation into required functions. Yes Yes Modern design. Yes 25 to 39 No Male Married Asian or Asian British - Chinese� No Religion Heterosexual/straight No No No BME 138 4406642764 74564946 2015-12-18 2015-12-18 Online Pay for services Yes PC at home 139 4406644200 74564946 2015-12-18 2015-12-18 Online Telephone Email In person Look for information/advice Pay for services Send comments or complaints Yes PC at home Tablet Mobile phone Nothing all fine by me Yes Yes Yes 40 to 55 Yes Female No Separated White - British Christian Heterosexual/straight Yes No No 140 4406642082 74564946 2015-12-18 2015-12-18 Online Telephone Questions not answered online or need advice from a person. Look for information/advice Pay for services Yes PC at home Tablet Mobile phone N/a No No Finding info isn't all that easy, other than using search function Make it more user friendly! Yes 25 to 39 No Female No Married White - British No Religion Heterosexual/straight No No No Huntington and New Earswick 141 4406643191 74564946 2015-12-18 2015-12-18 Online Email By post Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Request services Yes PC at home PC at work Tablet Mobile phone Make it quicker, more services available online Yes Yes Yes 25 to 39 No Male No Married White - British No Religion Heterosexual/straight No No No Fulford and Heslington 142 4406645397 74564946 2015-12-18 2015-12-18 Online Pay for services Yes PC at work Nothing special Yes Yes Accessability Yes 25 to 39 No Male Yes Married Asian or Asian British - Indian� Hindu Prefer not to say No No No BME 143 4406645345 74564946 2015-12-18 2015-12-18 Online Look for information/advice Yes PC at home 144 4406645281 74564946 2015-12-18 2015-12-18 Online Telephone Email Look for information/advice Report issues (e.g. street lights, pot holes, bins) Request services Yes PC at home Yes Yes Yes 40 to 55 No Female No Married White - British Christian Heterosexual/straight No No No 145 4406646176 74564946 2015-12-18 2015-12-18 Online Email In person Look for information/advice Pay for services Send comments or complaints Yes PC at home Tablet Yes No Last time I tried I could not get to the thing I wanted but kept going round in a loop. Yes 60 to 64 No Female Married White - British No Religion Heterosexual/straight No No No 146 4406645881 74564946 2015-12-18 2015-12-18 Online Look for information/advice Yes PC at home PC at work Tablet Mobile phone Yes No Much harder to find services from front page. Items are far too spaced out. Number of items available on front page reduced. The front page. Yes 25 to 39 Prefer not to say Prefer not to say No Married White - British No Religion Bisexual No No No Rawcliffe and Clifton Without 147 4406647185 74564946 2015-12-18 2015-12-18 Online Look for information/advice Pay for services PC at home No Yes live chat Yes 25 to 39 No Female No Prefer not to say White - other Christian Heterosexual/straight No No No BME 148 4406647970 74564946 2015-12-18 2015-12-18 Online Look for information/advice Yes PC at home PC at work find me the time to do it No Yes It is clearer n/a No 40 to 55 No Male No Divorced White - British Jewish Heterosexual/straight No No No 149 4406647955 74564946 2015-12-18 2015-12-18 Online Look for information/advice Yes PC at home PC at work Tablet Mobile phone No Yes 56 to 59 No Male No Married White - British No Religion Heterosexual/straight No No No 150 4406648041 74564946 2015-12-18 2015-12-18 Online Email Look for information/advice Pay for services Yes PC at home PC at work Yes Yes Yes 40 to 55 No Female No Partner White - British No Religion Heterosexual/straight No No No 151 4406648246 74564946 2015-12-18 2015-12-18 Online Look for information/advice Pay for services Request services Yes PC at home PC at work Mobile phone Straighten out the layout, fix dead links, and make combine payment and service viewing. There have been times I have been late to pay for council tax because the links on your website redirected to an older version that no longer existed. I have also had issues with one of either the bill viewing or payment portions of the site are down. Further, even when everything is working, the fact that payment and my services view are separate, I have missed reference numbers or manually entered the wrong payment amount. (Really? Why do I need to tell you how much I'm paying? I should just be able to pay the amount due) An accurate, up to date payment history is also needed. I've had to request payment records because of faulty confirmation pages, and no subsequent update to my payment record online. Yes Yes "Actually update it, instead of the broken phased approach that was done. For at least a month, the ""new"" website was just a front-end to a number of broken links trying to reach the old version of your site." Yes 25 to 39 No Male No Married White - other No Religion Heterosexual/straight No No No Holgate BME 152 4406649107 74564946 2015-12-18 2015-12-20 Telephone 153 4406649134 74564946 2015-12-18 2015-12-18 Online In person Pay for services Yes PC at home PC at work Tablet Mobile phone No Yes 25 to 39 No Male No Partner White - British No Religion Heterosexual/straight No No No 154 4406650246 74564946 2015-12-18 2015-12-18 Online Look for information/advice Report issues (e.g. street lights, pot holes, bins) Yes PC at home Mobile phone No Yes Yes 60 to 64 No Male No Single White - British No Religion Heterosexual/straight No 155 4406651226 74564946 2015-12-18 2015-12-18 Online Look for information/advice Pay for services Request services Yes PC at home Tablet Yes Yes Yes 60 to 64 No Male No Married White - British Christian Heterosexual/straight No No No 156 4406651835 74564946 2015-12-18 2015-12-18 Online Telephone By post Look for information/advice Yes PC at home Mobile phone Ensure that services are easy to find. Yes No It is not initiative to use, I generally have to browse around a bit, then resort to doing a search to find things. On the mobile version swimming is not included under the 'sport and physical activity' menu, but on the full site it is. Not sure why. Yes 25 to 39 No Male No Married White - British No Religion Heterosexual/straight No No No Heworth 157 4406651809 74564946 2015-12-18 2015-12-18 Online Email Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Send comments or complaints Yes PC at home PC at work Mobile phone Offer more services; improve the usability of the existing services. Payment processes are not very user friendly, require to remember and enter codes, etc. should all be automatic reading from the account. In general all the different online services are not very well integrated, leading to a bad experience overall. Yes No UX improved, but usability didn't at all, it was just revamped and sometimes is even slower. Interconnection between different services. Yes 25 to 39 No Male No Partner White - other No Religion Gay man No No No Fishergate BME 158 4406652386 74564946 2015-12-18 2015-12-18 Online Look for information/advice Pay for services Yes PC at home No Yes Yes 25 to 39 No Female No Single White - British No Religion Heterosexual/straight No No No 159 4406653389 74564946 2015-12-18 2015-12-18 Online Look for information/advice Report issues (e.g. street lights, pot holes, bins) Yes PC at home PC at work Mobile phone No Yes No 25 to 39 No Male No Partner White - other No Religion Heterosexual/straight No No No Guildhall BME 160 4406653295 74564946 2015-12-18 2015-12-18 Online Look for information/advice Pay for services Yes PC at home PC at work Tablet Mobile phone Everything must be available online. Information, Bills/Payment, Reporting of All issues, etc. Many are available NOW but the standard of online content and process is ver very POOR. Letters and Telephones are essential but keeping it to minimum and only to essential person will help everyone and everything. No Yes "There are many, poor quality and lack of pin point information are major ones. York's ""Do It Online"" needs revamped." View Council tax and make payment easily. 25 to 39 No Male No Married Christian No 161 4406652988 74564946 2015-12-18 2015-12-18 Online Telephone Look for information/advice Request services View bills Yes PC at home PC at work Yes Yes Clean and easy to navigate increase speed Yes 25 to 39 No Male No Partner White - British No Religion Heterosexual/straight No No No Micklegate 162 4406653804 74564946 2015-12-18 2015-12-18 Online Email Report issues (e.g. street lights, pot holes, bins) Pay for services Yes PC at home PC at work Yes Yes The old links are not working correctly sometimes Yes 25 to 39 No Male No Single White - other No Religion Heterosexual/straight No No No BME 163 4406653972 74564946 2015-12-18 2015-12-18 Online Telephone Email Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Send comments or complaints Yes PC at home PC at work Shared PC in a public area e.g. local library or West Offices Tablet Mobile phone Make it good. The current system is abysmal, takes forever, your customer services are poorly tracked... Just everything could be made better, the fact that we have it at all is one of the good points... Yes No It's very gov.uk but the pictures overlaid onto the text sometimes makes things impossible to read. Yes 16 to 24 No Male No Partner White - British No Religion Heterosexual/straight No Yes No Heworth 164 4406654281 74564946 2015-12-18 2015-12-18 Online Telephone Look for information/advice Yes PC at home PC at work Tablet Mobile phone 165 4406654906 74564946 2015-12-18 2015-12-18 Online Look for information/advice Yes PC at home 166 4406655161 74564946 2015-12-18 2015-12-18 Online Telephone Look for information/advice Report issues (e.g. street lights, pot holes, bins) Yes PC at home Mobile phone 1 Cease continually changing the design of standard pages without any tangible benefit 2 On paper communications print the weblinks etc in larger font than telephone contacts - I implemented this with a major water company and bizarrely it worked Yes Yes I clicked yes because you did not have a neutral button - I think it is about much the same in terms of ease of use Quite happy with it No 65 No Male No Married White - British No Religion Heterosexual/straight No No No Dringhouses and Woodthorpe 167 4406655903 74564946 2015-12-18 2015-12-18 Online Look for information/advice Request services Yes Tablet No Yes Yes 40 to 55 No Male No Partner White - British Prefer no to say Heterosexual/straight No No No 168 4406656390 74564946 2015-12-18 2015-12-18 Online Email In person Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Yes PC at home Tablet I already access most services online. The only main one I don't is purchasing visitor parking permits. If this could be done online and delivered to my home, it would be more convenient. No Yes It is much clearer and user friendly than before. Yes 25 to 39 No Female No Married White - British Christian Heterosexual/straight No No No 169 4406656423 74564946 2015-12-18 2015-12-18 Online Telephone Email In person Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Request services Send comments or complaints Yes PC at home Make it clearer. No Didn't notice a difference. Get the council to respond to emails via email, they always wright in response, I use email because I'm not always at home, writing jst causes a delay. Yes 40 to 55 Prefer not to say Female No Prefer not to say White - British Prefer no to say Heterosexual/straight Prefer not to say No No Holgate 170 4406657953 74564946 2015-12-18 2015-12-18 Online By post Watch webcasts Pay for services PC at home Tablet Mobile phone 171 4406659840 74564946 2015-12-18 2015-12-18 Online Email In person Look for information/advice Report issues (e.g. street lights, pot holes, bins) Yes Tablet Easy access and easy to find the info I require No Yes 56 to 59 No Male No Married White - British Christian Heterosexual/straight Yes No No Haxby and Wigginton 172 4406659948 74564946 2015-12-18 2015-12-18 Online Look for information/advice Pay for services Yes PC at home No Yes Yes 25 to 39 No Male Prefer not to say Married Asian or Asian British - Chinese� Prefer no to say Heterosexual/straight No Prefer not to say No Hull Road BME 173 4406660942 74564946 2015-12-18 2015-12-18 Online In person Look for information/advice Pay for services Yes PC at home PC at work Improved online facilities Yes Yes Difficult to find things. Heavy website not an expert Yes 25 to 39 No Male No Partner White - other No Religion Heterosexual/straight No No No BME 174 4406661409 74564946 2015-12-18 2015-12-18 Online Look for information/advice sorted out council tax Yes PC at home Tablet Yes Yes seems easy to find what you want, very straightforward Yes 60 to 64 No Female No Divorced White - British Christian Heterosexual/straight No No No Rural West York 175 4406662920 74564946 2015-12-18 2015-12-18 Online Telephone Email In person Look for information/advice Send comments or complaints Yes PC at home Mobile phone Access could be even quicker and easier especially a comprehensive search facility. Yes Yes It's much clearer and somewhat easier to navigate. Search option. Yes 65 No Female No Married White - British Other (please specify) Atheist Heterosexual/straight No No No Heworth 176 4406662892 74564946 2015-12-18 2015-12-18 Online Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Request services Send comments or complaints Yes Tablet Mobile phone Nothing, your website is already mobile friendly and responsive. No Yes Mobile friendly, easy and clear to use. A live chat service Yes Holgate 177 4406663102 74564946 2015-12-18 2015-12-18 Online Telephone Look for information/advice Pay for services Yes PC at home PC at work offer more services online Yes Yes Seems fine. Not really sure what it was like before Yes 25 to 39 No Male No Single White - British No Religion Heterosexual/straight No No No 178 4406663688 74564946 2015-12-18 2015-12-18 Online Email Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Request services Send comments or complaints Yes PC at home PC at work Tablet Mobile phone Make the link to make online payments/log onto account work Yes No Trying to find page to log onto your own account is near impossible. Also when you are logged in making payments why cant name and address be filled in ready ? Have a quick link bar with one click to make online payments Yes 40 to 55 No Male No Married White - British No Religion Heterosexual/straight Yes No No Clifton 179 4406664839 74564946 2015-12-18 2015-12-18 Online Telephone Email By post Look for information/advice Pay for services Request services Yes PC at home PC at work Tablet Mobile phone Simpler online experience with modern interface. The current DoItOnline service is very clunky and old fashioned. No No Still feels old. Modernise. M Yes 40 to 55 No Male No Divorced White - British No Religion Heterosexual/straight No No No Rawcliffe and Clifton Without 180 4406664815 74564946 2015-12-18 2015-12-18 Online Telephone The York Council website is a veritable labyrinth. Sometimes is sends me on wild goose chases, sometimes I end up right back where I started. I gives little to no useful information. It could be better. Navigating the website has turned me off even trying the online services, aside from paying council tax. Pay for services Yes PC at home Make the services more readily available and make it clear exactly which services are available. No No See earlier question. To add, a number of the links don't actually work. It's basic map. I can't find anything. Yes 25 to 39 No Female No Single White - British Christian Heterosexual/straight No No No 181 4406666101 74564946 2015-12-18 2015-12-18 Online Email Look for information/advice Pay for services Request services Send comments or complaints Yes PC at home PC at work Mobile phone Yes Yes Yes 25 to 39 No Female No Married White - British No Religion Heterosexual/straight No No No 182 4406667067 74564946 2015-12-18 2015-12-18 Online Telephone Email In person Report issues (e.g. street lights, pot holes, bins) Pay for services Request services Send comments or complaints Yes PC at home PC at work Integrated services Actual updates to ongoing cases e.g. requesting replacement green bin No No Yes 25 to 39 No Male No Married White - British No Religion Heterosexual/straight No No No 183 4406667043 74564946 2015-12-18 2015-12-18 Online Look for information/advice Pay for services Yes PC at home Mobile phone Yes Yes Have had some problems with making payments online. Would appear to work with IE, but not Firefox or Chrome. Yes Prefer no to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say Prefer no to say Prefer not to say Prefer not to say Prefer not to say Prefer not to say Guildhall 184 4406668503 74564946 2015-12-18 2015-12-18 Online Look for information/advice Pay for services Yes PC at home PC at work Mobile phone Yes Yes Yes 40 to 55 No Male No Partner White - British No Religion Heterosexual/straight No No No 185 4406686120 74564946 2015-12-18 2015-12-18 Online In person Look for information/advice Pay for services Yes PC at home Have more services based online Yes Yes "Very ""Web 3.0"", easier to find things! " Na Yes 16 to 24 Yes Male No Partner White - British Other (please specify) Deism Gay man No No Yes 186 4406671144 74564946 2015-12-18 2015-12-18 Online Look for information/advice Pay for services Yes PC at home Mobile phone Nothing No No Online services feel overly detatched from the main site and I always have to find through google Better integration with other online council services Yes 25 to 39 No Male No Single White - British No Religion Gay man No No No Dringhouses and Woodthorpe 187 4406671782 74564946 2015-12-18 2015-12-18 Online Telephone Look for information/advice Watch webcasts Pay for services Yes PC at home I personally use very few online services so not a lot. Yes No It's still difficult to drill down to certain things and the search functions poor Improve the search function to give meaningful results. Yes 60 to 64 No Male No Married White - British No Religion Heterosexual/straight Yes No No 188 4406672098 74564946 2015-12-18 2015-12-18 Online Pay for services Yes PC at home PC at work Tablet Mobile phone "More mobile friendly approach. Finding my council tax ref number from my demand in ""My Services"" is pretty much impossible." Yes No It made certain things harder to find/get to Responsiveness on smaller screen's Yes 25 to 39 No Male No Partner White - British No Religion Heterosexual/straight No No No 189 4406672871 74564946 2015-12-18 2015-12-18 Online Email Pay for services Yes PC at home Yes Yes easy to find payment screen No 56 to 59 No Male No Married White - British Prefer no to say Heterosexual/straight No No No 190 4406678541 74564946 2015-12-18 2015-12-18 Online Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Yes PC at home PC at work Tablet Mobile phone Yes Yes No 25 to 39 No Female No Single White - British Christian Heterosexual/straight No No No Westfield 191 4406675244 74564946 2015-12-18 2015-12-18 Online Telephone Email By post In person Look for information/advice Watch webcasts Report issues (e.g. street lights, pot holes, bins) Pay for services No PC at home Mobile phone Yes Yes Yes 60 to 64 No Male No Single White - British No Religion Heterosexual/straight No No No Guildhall 192 4406676165 74564946 2015-12-18 2015-12-18 Online Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Yes PC at home I already do so! Yes Yes Easy navigation to what I need to find. Yes 60 to 64 No Male No Married White - British No Religion Heterosexual/straight No No No 193 4406679488 74564946 2015-12-18 2015-12-18 Email By post Look for information/advice Pay for services Send comments or complaints PC at home Mobile phone Yes Yes Yes 194 4406680508 74564946 2015-12-18 2015-12-18 Online By post Look for information/advice Pay for services Yes PC at home No Yes 65 No Male No Partner White - British No Religion Heterosexual/straight No No No Holgate 195 4406681809 74564946 2015-12-18 2015-12-18 Online Telephone By post Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Request services Yes PC at home PC at work Mobile phone No Yes 25 to 39 No Male No Separated White - British Jain Heterosexual/straight No No No Copmanthorpe 196 4406684716 74564946 2015-12-18 2015-12-18 Online Look for information/advice Yes PC at home PC at work Tablet Mobile phone Announcing improvements in public areas, traffic control measures and significant planning applications and initiatives. No Yes Easy to navigate Works ok No 60 to 64 No Male No Partner White - British No Religion Heterosexual/straight No No No Copmanthorpe 197 4406684348 74564946 2015-12-18 2015-12-18 Online Look for information/advice Yes PC at home Tablet Email when new services are available Yes Yes Easy to navigate Yes 65 No Female No Married White - British Christian Heterosexual/straight No No No Acomb 198 4406686957 74564946 2015-12-18 2015-12-18 Online Telephone Email Look for information/advice Pay for services Request services Send comments or complaints Yes PC at home 199 4406694396 74564946 2015-12-18 2015-12-18 Online Telephone 200 4406696596 74564946 2015-12-18 2015-12-18 Online Email In person N/A Look for information/advice Report issues (e.g. street lights, pot holes, bins) Pay for services Request services Send comments or complaints Yes PC at work Tablet Mobile phone Create a simplified log-in procedure to all access all services Yes Yes Contemporary feel and visually simpler Yes 25 to 39 No Male No Single White - British Heterosexual/straight No No No Acomb