{ "fields": [{"id":"_id","type":"int"},{"id":"RespondentID","type":"numeric","info":{"label":"RespondentID"}},{"id":"CollectorID","type":"numeric","info":{"label":"CollectorID"}},{"id":"StartDate","type":"date","info":{"label":"StartDate"}},{"id":"EndDate","type":"date","info":{"label":"EndDate"}},{"id":"how_do_you_access_council_services__online","type":"text","info":{"label":"How do you access council services? Online"}},{"id":"how_do_you_access_council_services__telephone","type":"text","info":{"label":"How do you access council services? Telephone"}},{"id":"how_do_you_access_council_services__email","type":"text","info":{"label":"How do you access council services? Email"}},{"id":"how_do_you_access_council_services__by_post","type":"text","info":{"label":"How do you access council services? By post"}},{"id":"how_do_you_access_council_services__in_person","type":"text","info":{"label":"How do you access council services? In person"}},{"id":"if_you_do_not_access_council_services_online__what_stops_you","type":"text","info":{"label":"If you do not access council services online, what stops you from doing this?"}},{"id":"if_you_access_services_online___what_do_you_do__look_for_inf","type":"text","info":{"label":"If you�access services online � what do you do? Look for information/advice"}},{"id":"if_you_access_services_online___what_do_you_do__watch_webcas","type":"text","info":{"label":"If you�access services online � what do you do? Watch webcasts"}},{"id":"if_you_access_services_online___what_do_you_do__report_issue","type":"text","info":{"label":"If you�access services online � what do you do? Report issues (e.g. street lights, pot holes, bins)"}},{"id":"if_you_access_services_online___what_do_you_do__pay_for_serv","type":"text","info":{"label":"If you�access services online � what do you do? Pay for services"}},{"id":"if_you_access_services_online___what_do_you_do__request_serv","type":"text","info":{"label":"If you�access services online � what do you do? Request services"}},{"id":"if_you_access_services_online___what_do_you_do__send_comment","type":"text","info":{"label":"If you�access services online � what do you do? Send comments or complaints"}},{"id":"if_you_access_services_online___what_do_you_do__other","type":"text","info":{"label":"If you�access services online � what do you do? Other"}},{"id":"is_it_important_to_you_to_continue_to_be_able_to_do_this_","type":"text","info":{"label":"Is it important to you to continue to be able to do this?"}},{"id":"what_do_you_use_to_access_online_services__pc_at_home","type":"text","info":{"label":"What do you use to access online services? PC at home"}},{"id":"what_do_you_use_to_access_online_services__pc_at_work","type":"text","info":{"label":"What do you use to access online services? PC at work"}},{"id":"what_do_you_use_to_access_online_services__shared_pc_in_a_pu","type":"text","info":{"label":"What do you use to access online services? Shared PC in a public area e.g. local library or West Offices"}},{"id":"what_do_you_use_to_access_online_services__tablet","type":"text","info":{"label":"What do you use to access online services? Tablet"}},{"id":"what_do_you_use_to_access_online_services__mobile_phone","type":"text","info":{"label":"What do you use to access online services? Mobile phone"}},{"id":"what_could_we_do_that_would_encourage_you_to_access_more_cou","type":"text","info":{"label":"What could we do that would encourage you to access more council services online?"}},{"id":"did_you_know_our_website_was_re_launched_in_may_this_year_","type":"text","info":{"label":"Did you know our website was re-launched in May this year?"}},{"id":"do_you_like_the_new_version_of_the_website_","type":"text","info":{"label":"Do you like the new version of the website?"}},{"id":"do_you_like_the_new_version_of_the_website___reason_for_your","type":"text","info":{"label":"Do you like the new version of the website? (reason for your answer)"}},{"id":"if_you_could_improve_one_thing_about_our_website__what_would","type":"text","info":{"label":"If you could improve one thing about our website, what would it be?"}},{"id":"would_it_help_you_to_be_able_to_track_your_requests__reports","type":"text","info":{"label":"Would it help you to be able to track your requests, reports and payments�via our website?"}},{"id":"Your age","type":"text","info":{"label":"Your age"}},{"id":"do_you_consider_yourself_disabled_","type":"text","info":{"label":"Do you consider yourself disabled?"}},{"id":"Your gender","type":"text","info":{"label":"Your gender"}},{"id":"do_you_identify_yourself_as_trans_","type":"text","info":{"label":"Do you identify yourself as Trans?"}},{"id":"what_is_your_relationship_status_","type":"text","info":{"label":"What is your relationship status?"}},{"id":"please_indicate_your_ethnic_background_","type":"text","info":{"label":"Please�indicate your ethnic background:"}},{"id":"please_indicate_your_religion_or_belief_","type":"text","info":{"label":"Please indicate your religion or belief:"}},{"id":"please_indicate_your_religion_or_belief__other","type":"text","info":{"label":"Please indicate your religion or belief: Other"}},{"id":"please_indicate_your_sexual_orientation_","type":"text","info":{"label":"Please indicate your sexual orientation:"}},{"id":"are_you_a_carer___a_carer_is_defined_as_someone_who__looks_a","type":"text","info":{"label":"Are you a carer? (A carer is defined as someone who \"looks after family, partner or friends in need of help because they are ill, frail or have a disability\" and that the help they provide is unpaid (except for Carers Allowance). Excluding childcare/family responsibility.)"}},{"id":"are_you_currently_pregnant_or_been_pregnant_in_the_last_12_m","type":"text","info":{"label":"Are you currently pregnant or been pregnant in the last 12 months?"}},{"id":"have_you_taken_maternity_leave_within_the_past_12_months_","type":"text","info":{"label":"Have you taken maternity leave within the past 12 months?"}},{"id":"Ward","type":"text","info":{"label":"Ward"}},{"id":"BME","type":"text","info":{"label":"BME"}}], "records": [ [101,4242866859,74564946,"2015-10-07","2015-10-13","Online",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null], [102,4243217207,74564946,"2015-10-07","2015-10-07","Online",null,"Email",null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home","PC at work",null,null,null,"Deduction in charges for online ","Yes","No","Messy, hard to find things, not easy to use","Make the front page simpler","No","Prefer no to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer no to say",null,"Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say",null,null], [103,4255477001,74564946,"2015-10-13","2015-10-13","Online",null,null,"By post",null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)",null,null,null,null,"Yes","PC at home",null,null,null,null,null,"Yes","No","too busy to difficult to find information","A - Z that is useful","No",null,null,null,null,null,null,null,null,null,null,null,null,null,null], [104,4282408556,74564946,"2015-10-26","2015-10-26","Online","Telephone",null,"By post","In person",null,"Look for information/advice",null,null,null,"Request services",null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone",null,"Yes","Yes","It's an improvement but there's still an issue with out of date information and broken links.","Breadcrumb trail links across the top. Navigation can be clunky and information too pared down to be useful.","Yes","25 to 39","No","Female","No","Single","White - British","Christian",null,"Heterosexual/straight","No","No","No",null,null], [105,4310989293,74564946,"2015-11-06","2015-11-06","Online",null,null,null,null,null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)",null,null,"Send comments or complaints",null,"Yes","PC at home",null,null,"Tablet","Mobile phone",null,"Yes","No","Its not as straightforward. Things aren't easily located",null,"Yes","40 to 55","No","Female","No","Married","White - other","Christian",null,"Heterosexual/straight","No","No","No",null,"BME"], [106,4311195912,74564946,"2015-11-06","2015-11-06","Online","Telephone","Email",null,null,null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,"Send comments or complaints",null,"Yes","PC at home",null,null,null,null,"Offer more services and direct email addresses of Councillors, and ensure that they answer ALL emails, not just ones who are in line with their own thinking.","Yes","Yes",null,null,"Yes",null,null,null,null,null,null,null,null,null,null,null,null,null,null], [107,4311931190,74564946,"2015-11-06","2015-11-06","Online",null,null,null,null,"Lack on online transaction ability. Great for information but not to \"do stuff\". New site great! Use it all the time.","Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services","Request services","Send comments or complaints",null,"Yes",null,"PC at work",null,"Tablet","Mobile phone","Put more online for example parking, better council tax stuff ie change dd details","Yes","Yes","Easy to use and to find information ","More transactions ","Yes","Prefer no to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer no to say",null,"Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say",null,null], [108,4312004620,74564946,"2015-11-06","2015-11-06","Online","Telephone","Email","By post","In person",null,"Look for information/advice","Watch webcasts",null,null,null,null,null,"Yes","PC at home",null,null,"Tablet","Mobile phone","Nothing - I see it as an option only not a default","Yes","No","Harder to search and find things","Easier searching","Yes","56 to 59","No","Female","No","Married","White - British","Christian",null,"Heterosexual/straight","No","No","No",null,null], [109,4312300689,74564946,"2015-11-06","2015-11-06",null,null,null,null,"In person","I have not got regular access to IT, plus I use the children's centre open access computer to access services. ",null,null,null,null,null,null,null,null,null,null,null,null,null,"None","Yes","Yes",null,null,"Yes","16 to 24","No","Female","No","Single","White - British","Christian",null,"Prefer not to say","No","Yes","No",null,null], [110,4312967977,74564946,"2015-11-07","2015-11-07","Online",null,null,"By post",null,null,null,null,null,"Pay for services",null,null,"I have tried to set up direct debit through the website but it is rubbish and my council tax is always late as a result.","Yes","PC at home","PC at work",null,null,null,"Make them less rubbish.","No","No","no answer.","Make the direct debit for council tax work.","No","25 to 39","No","Female","No","Married","White - other","No Religion",null,"Heterosexual/straight","No","No","No",null,"BME"], [111,4314438190,74564946,"2015-11-08","2015-11-08","Online","Telephone","Email",null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)",null,"Request services","Send comments or complaints",null,"Yes","PC at home",null,null,null,null,null,"Yes","Yes",null,"remove info and data that is no longer applicable. ensure that all pages only contain current info and details","No","65","No","Male","No","Married","White - British","Christian",null,"Heterosexual/straight","No","No","No",null,null], [112,4318757553,74564946,"2015-11-10","2015-11-10","Online",null,"Email","By post",null,null,"Look for information/advice",null,null,null,"Request services","Send comments or complaints",null,"Yes","PC at home",null,null,"Tablet","Mobile phone","Reporting street lights, antisocial behaviour, bus stops, traffic lights , road signs.park&ride","Yes","Yes",null,"Quick response ","Yes","Prefer no to say","No",null,"Prefer not to say","Partner","White - British","No Religion",null,"Prefer not to say","No","No","No","Clifton",null], [113,4322288489,74564946,"2015-11-11","2015-11-11","Online",null,null,null,null,"Nothing (but present York Council systems are very limited)","Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)",null,null,"Send comments or complaints",null,"Yes","PC at home",null,null,null,"Mobile phone","Make sure that any requests for action are actioned within a specified time and provide feedback on progress (electronically)","Yes","No","Is very confused. Report it type facilities have a low profile and latest system is appalling. Virtually impossible to recover research information.","Make all customer transactions available from home page","Yes","65",null,"Male","No","Married","White - British","Christian",null,"Heterosexual/straight","No","No","No","Westfield",null], [114,4324125572,74564946,"2015-11-12","2015-11-12","Online",null,null,null,null,null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)",null,null,null,null,"Yes","PC at home",null,null,null,"Mobile phone",null,"Yes","Yes",null,null,"Yes",null,null,null,null,null,null,null,null,null,null,null,null,null,null], [115,4324366566,74564946,"2015-11-12","2015-11-12","Online","Telephone","Email",null,"In person",null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)",null,null,"Send comments or complaints","Since site 'upgraded' very difficult to find anything ",null,null,null,null,"Tablet","Mobile phone","Stop demanding so many steps - make issues do we can follow them - advise when issue done - stop sending countless emails re same issue - stop using so many systems & email accounts ","Yes","No","Can't find anything much anymore much easier before ","Just revert to shay it was ","Yes",null,null,null,null,null,null,null,null,null,null,null,null,"Guildhall",null], [116,4324505605,74564946,"2015-11-12","2015-11-12","Online",null,null,null,null,null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)",null,null,null,null,"Yes","PC at home","PC at work",null,null,"Mobile phone","More apps","Yes","Yes","Easier to locate info and better (modern) type face","None as its does the job","No","40 to 55","No","Female","No","Divorced","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [117,4324533455,74564946,"2015-11-12","2015-11-12","Online",null,"Email",null,null,null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)",null,null,"Send comments or complaints",null,"Yes","PC at home","PC at work",null,null,"Mobile phone","Improve website. Very confusing. Too many redirects.","Yes","No","Not as informative. Way too many redirects. Information not up to date.","Redesign totally","Yes","40 to 55","No","Female","No","Married","White -�Irish","Christian",null,"Heterosexual/straight","No","No","No",null,"BME"], [118,4324594604,74564946,"2015-11-12","2015-11-12","Online","Telephone","Email","By post","In person",null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)",null,null,"Send comments or complaints",null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone","Make the website easier to navigate. The 'refresh' made it much more difficult to find information. ","Yes","No","Cannot find information I need. ","Have a search facility that is comprehensive and works. ","No",null,null,null,null,null,null,null,null,null,null,null,null,null,null], [119,4325868291,74564946,"2015-11-12","2015-11-12","Online","Telephone",null,null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,"Mobile phone","Nothing really, I can generally access what I need/want to. ","Yes",null,"No feelings either way really, it's fine for what I use it for but was previously too. ","Ensuring content is up-to-date.","No","25 to 39","No","Male","No","Partner","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [120,4327166380,74564946,"2015-11-13","2015-11-13","Online",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Yes","Yes",null,null,"Yes",null,null,null,null,null,null,null,null,null,null,null,null,null,null], [121,4331384968,74564946,"2015-11-15","2015-11-15","Online",null,"Email",null,null,null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,"Send comments or complaints",null,"Yes","PC at home","PC at work",null,"Tablet",null,"Develop a better-organised website. Don't hide information away in hard-to-find places. Publicize online services effectively (as you have not done, for example, with this survey).","Yes","No","It lacks clear organisation. It assumes you know what it is you are looking for, and can phrase it in the way that suits the site's very limited search engine. The redesign produced a plethora of broken links that have not been fixed.","Develop a search engine actually capable of finding things.","Yes","40 to 55","No","Male","No","Married","White - British","Christian",null,"Heterosexual/straight","No","No","No",null,null], [122,4331399725,74564946,"2015-11-15","2015-11-15","Online",null,null,null,null,null,"Look for information/advice","Watch webcasts",null,null,null,null,null,"Yes",null,null,null,null,"Mobile phone","I don't need any more services. ","Yes","No","Old links to documents and pages are all broken should be redirected to new location. ","Better search","Yes","40 to 55","No","Male","No","Married","White - British","Other (please specify)","Pagan","Heterosexual/straight","No","No","No",null,null], [123,4331658059,74564946,"2015-11-15","2015-11-15","Online","Telephone","Email",null,"In person",null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,"Send comments or complaints",null,"Yes","PC at home",null,null,"Tablet",null,null,"Yes","No","In parts it is better. But should have been more work on URL redirections, Google searches have dumped me onto irrelevant pages when searching for specific information. The front page icons didn't work for me on a tablet (perhaps fixed since), I always now use the search box instead.","The planning access part for commenting on planning applications needs a complete overhaul. It is confusing and very difficult to use, completely offputting. Engagement in the planning system is I would have thought a crucial part of a citizen's engagement. Please do something with that part of the site, preferably asking people first for their input and ideas on making it more user-friendly","No","40 to 55","No","Female","No","Prefer not to say","White - British","Prefer no to say",null,"Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say",null,null], [124,4332743129,74564946,"2015-11-16","2015-11-16","Online",null,"Email",null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home","PC at work",null,"Tablet",null,"Better information, being able to do more online eg parking permits","Yes","No","Harder to find information and still requires multiple clicks before you can download something. Why are you using a template so different to the rest of the Internet, just let us download from the body of the text","Downloading from text not multiple clicls","No","25 to 39","Yes","Female","No","Single","White - British","No Religion",null,"Bisexual","No","No","No",null,null], [125,4383337873,74564946,"2015-12-08","2016-01-13","Online","Telephone","Email",null,"In person",null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,"Send comments or complaints",null,"Yes","PC at home",null,null,"Tablet",null,null,"Yes","No",null,null,"No",null,null,null,null,null,null,null,null,null,null,null,null,null,null], [126,4391796663,74564946,"2015-12-11","2015-12-11","Online",null,null,null,null,null,null,"Watch webcasts",null,null,null,null,null,"Yes","PC at home",null,null,null,null,null,"Yes","Yes",null,null,"Yes",null,null,null,null,null,null,null,null,null,null,null,null,null,null], [127,4401491607,74564946,"2015-12-16","2015-12-16","Online",null,null,null,null,"....","Look for information/advice",null,null,null,null,null,null,"Yes","PC at home",null,"Shared PC in a public area e.g. local library or West Offices",null,null,null,"Yes","Yes",null,null,"Yes",null,null,null,null,null,null,null,null,null,null,null,null,null,null], [128,4401868312,74564946,"2015-12-16","2015-12-16","Online",null,null,null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)",null,null,"Send comments or complaints",null,"Yes","PC at home",null,null,null,null,"No need in my case. ","Yes","Yes",null,null,"Yes",null,null,null,null,null,null,null,null,null,null,null,null,null,null], [129,4402285784,74564946,"2015-12-16","2015-12-16","Online","Telephone","Email","By post",null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services","Request services","Send comments or complaints",null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone",null,"No","Yes","I didn't notice it had changed, so it mustn't be bad.",null,"Yes","25 to 39","No","Female","No","Single","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [130,4403643545,74564946,"2015-12-17","2015-12-17","Online",null,"Email",null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)",null,null,"Send comments or complaints",null,"Yes","PC at home",null,null,null,"Mobile phone","confirmation that any reported issues have been remedied","Yes","No","More difficult to find information","Ditch the home page photos. Clear type face. Logical ordering based on likely use","Yes","65","No","Male","No","Married","White - British","Christian",null,"Heterosexual/straight","No","No","No",null,null], [131,4403808310,74564946,"2015-12-17","2015-12-17","Online","Telephone","Email",null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,"Send comments or complaints",null,"Yes","PC at home","PC at work",null,null,null,"Improve the website search engine. Include the telephone numbers and email addresses of different departments, to enable easier contact with the relevant person at the council. ","Yes","No","It is really hard to find what you are looking for when it doesn't fit one of the categories in the boxes on the front page. ","To include ways to contact different departments directly (phone number or email address).","No","40 to 55","No","Female","No","Partner","White - British","No Religion",null,"Heterosexual/straight","Yes","No","No","Fishergate",null], [132,4404152827,74564946,"2015-12-17","2015-12-17","Online",null,null,null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null], [133,4405113648,74564946,"2015-12-17","2015-12-17","Online",null,"Email",null,"In person","I take issue with the word 'service' as in my experience an adequate or professional 'service' is rarely provided from CYC whatever the medium.","Look for information/advice","Watch webcasts",null,null,null,"Send comments or complaints",null,"Yes",null,null,null,"Tablet",null,"I would like to see better and more transparent information provided on line re: documents for council meetings. It should be easy to access these, but often key issues are burried so as to hide controversial information away eg. Veritau Grand Departy and Mazars investigation into s151 officer etc receiving payments from Make It York. I would also like to see the Freedom of Information log sorted out so that it is searchable and easy to interrogate rather than having to go into each individual request for a particular week to find information. I don't think front line services should be taken away or replaced by online services. Staff jobs should be preserved. ","Yes","No","It is not much different to the old one and is not much of an improvement.","The Freedom of Information request log. The planning portal is problematic and often is not accessible. It should be more reliable. ","No","Prefer no to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer no to say",null,"Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say",null,null], [134,4406639943,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home",null,null,null,null,null,"No",null,"Not noticed",null,"Yes","60 to 64","No",null,null,null,null,null,null,null,null,null,null,"Haxby and Wigginton",null], [135,4406641588,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,"By post",null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services","Request services","Send comments or complaints",null,"Yes","PC at home",null,null,"Tablet","Mobile phone",null,"No",null,"Not noticed changes",null,"Yes","65","No","Male","No","Married","White - British","Christian",null,"Heterosexual/straight","No","No","No","Holgate",null], [136,4406641765,74564946,"2015-12-18","2015-12-18","Online",null,null,null,"In person",null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,"Tablet",null,"Make them better.","Yes",null,null,"Improve/streamline the online payment process for council tax.","Yes","Prefer no to say","No","Male","No","Prefer not to say","Prefer not to say","Prefer no to say",null,"Prefer not to say","No","No","No",null,null], [137,4406641759,74564946,"2015-12-18","2015-12-18","Online","Telephone","Email",null,"In person",null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home","PC at work",null,"Tablet",null,"Better navigation into required functions.","Yes","Yes","Modern design.",null,"Yes","25 to 39","No","Male",null,"Married","Asian or Asian British - Chinese�","No Religion",null,"Heterosexual/straight","No","No","No",null,"BME"], [138,4406642764,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,null,null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null], [139,4406644200,74564946,"2015-12-18","2015-12-18","Online","Telephone","Email",null,"In person",null,"Look for information/advice",null,null,"Pay for services",null,"Send comments or complaints",null,"Yes","PC at home",null,null,"Tablet","Mobile phone","Nothing all fine by me","Yes","Yes",null,null,"Yes","40 to 55","Yes","Female","No","Separated","White - British","Christian",null,"Heterosexual/straight","Yes","No","No",null,null], [140,4406642082,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,null,null,"Questions not answered online or need advice from a person. ","Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,"Tablet","Mobile phone","N/a","No","No","Finding info isn't all that easy, other than using search function ","Make it more user friendly! ","Yes","25 to 39","No","Female","No","Married","White - British","No Religion",null,"Heterosexual/straight","No","No","No","Huntington and New Earswick",null], [141,4406643191,74564946,"2015-12-18","2015-12-18","Online",null,"Email","By post",null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services","Request services",null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone","Make it quicker, more services available online","Yes","Yes",null,null,"Yes","25 to 39","No","Male","No","Married","White - British","No Religion",null,"Heterosexual/straight","No","No","No","Fulford and Heslington",null], [142,4406645397,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,null,null,null,"Pay for services",null,null,null,"Yes",null,"PC at work",null,null,null,"Nothing special","Yes","Yes",null,"Accessability","Yes","25 to 39","No","Male","Yes","Married","Asian or Asian British - Indian�","Hindu",null,"Prefer not to say","No","No","No",null,"BME"], [143,4406645345,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null], [144,4406645281,74564946,"2015-12-18","2015-12-18","Online","Telephone","Email",null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)",null,"Request services",null,null,"Yes","PC at home",null,null,null,null,null,"Yes","Yes",null,null,"Yes","40 to 55","No","Female","No","Married","White - British","Christian",null,"Heterosexual/straight","No","No","No",null,null], [145,4406646176,74564946,"2015-12-18","2015-12-18","Online",null,"Email",null,"In person",null,"Look for information/advice",null,null,"Pay for services",null,"Send comments or complaints",null,"Yes","PC at home",null,null,"Tablet",null,null,"Yes","No","Last time I tried I could not get to the thing I wanted but kept going round in a loop.",null,"Yes","60 to 64","No","Female",null,"Married","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [146,4406645881,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone",null,"Yes","No","Much harder to find services from front page. Items are far too spaced out. Number of items available on front page reduced.","The front page.","Yes","25 to 39","Prefer not to say","Prefer not to say","No","Married","White - British","No Religion",null,"Bisexual","No","No","No","Rawcliffe and Clifton Without",null], [147,4406647185,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,null,"PC at home",null,null,null,null,null,"No","Yes",null,"live chat","Yes","25 to 39","No","Female","No","Prefer not to say","White - other","Christian",null,"Heterosexual/straight","No","No","No",null,"BME"], [148,4406647970,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home","PC at work",null,null,null,"find me the time to do it","No","Yes","It is clearer","n/a","No","40 to 55","No","Male","No","Divorced","White - British","Jewish",null,"Heterosexual/straight","No","No","No",null,null], [149,4406647955,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone",null,"No",null,null,null,"Yes","56 to 59","No","Male","No","Married","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [150,4406648041,74564946,"2015-12-18","2015-12-18","Online",null,"Email",null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home","PC at work",null,null,null,null,"Yes","Yes",null,null,"Yes","40 to 55","No","Female","No","Partner","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [151,4406648246,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,"Pay for services","Request services",null,null,"Yes","PC at home","PC at work",null,null,"Mobile phone","Straighten out the layout, fix dead links, and make combine payment and service viewing. There have been times I have been late to pay for council tax because the links on your website redirected to an older version that no longer existed. I have also had issues with one of either the bill viewing or payment portions of the site are down. Further, even when everything is working, the fact that payment and my services view are separate, I have missed reference numbers or manually entered the wrong payment amount. (Really? Why do I need to tell you how much I'm paying? I should just be able to pay the amount due) An accurate, up to date payment history is also needed. I've had to request payment records because of faulty confirmation pages, and no subsequent update to my payment record online.","Yes","Yes",null,"Actually update it, instead of the broken phased approach that was done. For at least a month, the \"new\" website was just a front-end to a number of broken links trying to reach the old version of your site.","Yes","25 to 39","No","Male","No","Married","White - other","No Religion",null,"Heterosexual/straight","No","No","No","Holgate","BME"], [152,4406649107,74564946,"2015-12-18","2015-12-20",null,"Telephone",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null], [153,4406649134,74564946,"2015-12-18","2015-12-18","Online",null,null,null,"In person",null,null,null,null,"Pay for services",null,null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone",null,"No",null,null,null,"Yes","25 to 39","No","Male","No","Partner","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [154,4406650246,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)",null,null,null,null,"Yes","PC at home",null,null,null,"Mobile phone",null,"No","Yes",null,null,"Yes","60 to 64","No","Male","No","Single","White - British","No Religion",null,"Heterosexual/straight","No",null,null,null,null], [155,4406651226,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,"Pay for services","Request services",null,null,"Yes","PC at home",null,null,"Tablet",null,null,"Yes","Yes",null,null,"Yes","60 to 64","No","Male","No","Married","White - British","Christian",null,"Heterosexual/straight","No","No","No",null,null], [156,4406651835,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,"By post",null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home",null,null,null,"Mobile phone","Ensure that services are easy to find.","Yes","No","It is not initiative to use, I generally have to browse around a bit, then resort to doing a search to find things.","On the mobile version swimming is not included under the 'sport and physical activity' menu, but on the full site it is. Not sure why.","Yes","25 to 39","No","Male","No","Married","White - British","No Religion",null,"Heterosexual/straight","No","No","No","Heworth",null], [157,4406651809,74564946,"2015-12-18","2015-12-18","Online",null,"Email",null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,"Send comments or complaints",null,"Yes","PC at home","PC at work",null,null,"Mobile phone","Offer more services; improve the usability of the existing services. Payment processes are not very user friendly, require to remember and enter codes, etc. should all be automatic reading from the account. In general all the different online services are not very well integrated, leading to a bad experience overall.","Yes","No","UX improved, but usability didn't at all, it was just revamped and sometimes is even slower.","Interconnection between different services.","Yes","25 to 39","No","Male","No","Partner","White - other","No Religion",null,"Gay man","No","No","No","Fishergate","BME"], [158,4406652386,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,null,null,"No","Yes",null,null,"Yes","25 to 39","No","Female","No","Single","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [159,4406653389,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)",null,null,null,null,"Yes","PC at home","PC at work",null,null,"Mobile phone",null,"No","Yes",null,null,"No","25 to 39","No","Male","No","Partner","White - other","No Religion",null,"Heterosexual/straight","No","No","No","Guildhall","BME"], [160,4406653295,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone","Everything must be available online. Information, Bills/Payment, Reporting of All issues, etc. Many are available NOW but the standard of online content and process is ver very POOR. Letters and Telephones are essential but keeping it to minimum and only to essential person will help everyone and everything. ","No","Yes","There are many, poor quality and lack of pin point information are major ones. York's \"Do It Online\" needs revamped.","View Council tax and make payment easily.",null,"25 to 39","No","Male","No","Married",null,"Christian",null,null,"No",null,null,null,null], [161,4406652988,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,null,null,null,"Look for information/advice",null,null,null,"Request services",null,"View bills","Yes","PC at home","PC at work",null,null,null,null,"Yes","Yes","Clean and easy to navigate","increase speed","Yes","25 to 39","No","Male","No","Partner","White - British","No Religion",null,"Heterosexual/straight","No","No","No","Micklegate",null], [162,4406653804,74564946,"2015-12-18","2015-12-18","Online",null,"Email",null,null,null,null,null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,null,null,"Yes","PC at home","PC at work",null,null,null,null,"Yes","Yes",null,"The old links are not working correctly sometimes","Yes","25 to 39","No","Male","No","Single","White - other","No Religion",null,"Heterosexual/straight","No","No","No",null,"BME"], [163,4406653972,74564946,"2015-12-18","2015-12-18","Online","Telephone","Email",null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,"Send comments or complaints",null,"Yes","PC at home","PC at work","Shared PC in a public area e.g. local library or West Offices","Tablet","Mobile phone","Make it good. The current system is abysmal, takes forever, your customer services are poorly tracked... Just everything could be made better, the fact that we have it at all is one of the good points...","Yes","No","It's very gov.uk but the pictures overlaid onto the text sometimes makes things impossible to read. ",null,"Yes","16 to 24","No","Male","No","Partner","White - British","No Religion",null,"Heterosexual/straight","No","Yes","No","Heworth",null], [164,4406654281,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null], [165,4406654906,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null], [166,4406655161,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)",null,null,null,null,"Yes","PC at home",null,null,null,"Mobile phone","1 Cease continually changing the design of standard pages without any tangible benefit 2 On paper communications print the weblinks etc in larger font than telephone contacts - I implemented this with a major water company and bizarrely it worked ","Yes","Yes","I clicked yes because you did not have a neutral button - I think it is about much the same in terms of ease of use","Quite happy with it","No","65","No","Male","No","Married","White - British","No Religion",null,"Heterosexual/straight","No","No","No","Dringhouses and Woodthorpe",null], [167,4406655903,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,null,"Request services",null,null,"Yes",null,null,null,"Tablet",null,null,"No","Yes",null,null,"Yes","40 to 55","No","Male","No","Partner","White - British","Prefer no to say",null,"Heterosexual/straight","No","No","No",null,null], [168,4406656390,74564946,"2015-12-18","2015-12-18","Online",null,"Email",null,"In person",null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,null,null,"Yes","PC at home",null,null,"Tablet",null,"I already access most services online. The only main one I don't is purchasing visitor parking permits. If this could be done online and delivered to my home, it would be more convenient. ","No","Yes","It is much clearer and user friendly than before. ",null,"Yes","25 to 39","No","Female","No","Married","White - British","Christian",null,"Heterosexual/straight","No","No","No",null,null], [169,4406656423,74564946,"2015-12-18","2015-12-18","Online","Telephone","Email",null,"In person",null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services","Request services","Send comments or complaints",null,"Yes","PC at home",null,null,null,null,"Make it clearer.","No",null,"Didn't notice a difference.","Get the council to respond to emails via email, they always wright in response, I use email because I'm not always at home, writing jst causes a delay.","Yes","40 to 55","Prefer not to say","Female","No","Prefer not to say","White - British","Prefer no to say",null,"Heterosexual/straight","Prefer not to say","No","No","Holgate",null], [170,4406657953,74564946,"2015-12-18","2015-12-18","Online",null,null,"By post",null,null,null,"Watch webcasts",null,"Pay for services",null,null,null,null,"PC at home",null,null,"Tablet","Mobile phone",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null], [171,4406659840,74564946,"2015-12-18","2015-12-18","Online",null,"Email",null,"In person",null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)",null,null,null,null,"Yes",null,null,null,"Tablet",null,"Easy access and easy to find the info I require","No",null,null,null,"Yes","56 to 59","No","Male","No","Married","White - British","Christian",null,"Heterosexual/straight","Yes","No","No","Haxby and Wigginton",null], [172,4406659948,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,null,null,"No","Yes",null,null,"Yes","25 to 39","No","Male","Prefer not to say","Married","Asian or Asian British - Chinese�","Prefer no to say",null,"Heterosexual/straight","No","Prefer not to say","No","Hull Road","BME"], [173,4406660942,74564946,"2015-12-18","2015-12-18","Online",null,null,null,"In person",null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home","PC at work",null,null,null,"Improved online facilities","Yes","Yes","Difficult to find things. Heavy website","not an expert","Yes","25 to 39","No","Male","No","Partner","White - other","No Religion",null,"Heterosexual/straight","No","No","No",null,"BME"], [174,4406661409,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,null,null,null,"sorted out council tax","Yes","PC at home",null,null,"Tablet",null,null,"Yes","Yes","seems easy to find what you want, very straightforward",null,"Yes","60 to 64","No","Female","No","Divorced","White - British","Christian",null,"Heterosexual/straight","No","No","No","Rural West York",null], [175,4406662920,74564946,"2015-12-18","2015-12-18","Online","Telephone","Email",null,"In person",null,"Look for information/advice",null,null,null,null,"Send comments or complaints",null,"Yes","PC at home",null,null,null,"Mobile phone","Access could be even quicker and easier especially a comprehensive search facility. ","Yes","Yes","It's much clearer and somewhat easier to navigate. ","Search option. ","Yes","65","No","Female","No","Married","White - British","Other (please specify)","Atheist","Heterosexual/straight","No","No","No","Heworth",null], [176,4406662892,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services","Request services","Send comments or complaints",null,"Yes",null,null,null,"Tablet","Mobile phone","Nothing, your website is already mobile friendly and responsive. ","No","Yes","Mobile friendly, easy and clear to use. ","A live chat service","Yes",null,null,null,null,null,null,null,null,null,null,null,null,"Holgate",null], [177,4406663102,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home","PC at work",null,null,null,"offer more services online","Yes","Yes","Seems fine. Not really sure what it was like before",null,"Yes","25 to 39","No","Male","No","Single","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [178,4406663688,74564946,"2015-12-18","2015-12-18","Online",null,"Email",null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services","Request services","Send comments or complaints",null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone","Make the link to make online payments/log onto account work","Yes","No","Trying to find page to log onto your own account is near impossible. Also when you are logged in making payments why cant name and address be filled in ready ?","Have a quick link bar with one click to make online payments","Yes","40 to 55","No","Male","No","Married","White - British","No Religion",null,"Heterosexual/straight","Yes","No","No","Clifton",null], [179,4406664839,74564946,"2015-12-18","2015-12-18","Online","Telephone","Email","By post",null,null,"Look for information/advice",null,null,"Pay for services","Request services",null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone","Simpler online experience with modern interface. The current DoItOnline service is very clunky and old fashioned.","No","No","Still feels old.","Modernise. M","Yes","40 to 55","No","Male","No","Divorced","White - British","No Religion",null,"Heterosexual/straight","No","No","No","Rawcliffe and Clifton Without",null], [180,4406664815,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,null,null,"The York Council website is a veritable labyrinth. Sometimes is sends me on wild goose chases, sometimes I end up right back where I started. I gives little to no useful information. It could be better. Navigating the website has turned me off even trying the online services, aside from paying council tax.",null,null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,null,"Make the services more readily available and make it clear exactly which services are available.","No","No","See earlier question. To add, a number of the links don't actually work.","It's basic map. I can't find anything. ","Yes","25 to 39","No","Female","No","Single","White - British","Christian",null,"Heterosexual/straight","No","No","No",null,null], [181,4406666101,74564946,"2015-12-18","2015-12-18","Online",null,"Email",null,null,null,"Look for information/advice",null,null,"Pay for services","Request services","Send comments or complaints",null,"Yes","PC at home","PC at work",null,null,"Mobile phone",null,"Yes","Yes",null,null,"Yes","25 to 39","No","Female","No","Married","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [182,4406667067,74564946,"2015-12-18","2015-12-18","Online","Telephone","Email",null,"In person",null,null,null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services","Request services","Send comments or complaints",null,"Yes","PC at home","PC at work",null,null,null,"Integrated services Actual updates to ongoing cases e.g. requesting replacement green bin","No","No",null,null,"Yes","25 to 39","No","Male","No","Married","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [183,4406667043,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,"Mobile phone",null,"Yes","Yes",null,"Have had some problems with making payments online. Would appear to work with IE, but not Firefox or Chrome.","Yes","Prefer no to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say","Prefer no to say",null,"Prefer not to say","Prefer not to say","Prefer not to say","Prefer not to say","Guildhall",null], [184,4406668503,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home","PC at work",null,null,"Mobile phone",null,"Yes","Yes",null,null,"Yes","40 to 55","No","Male","No","Partner","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [185,4406686120,74564946,"2015-12-18","2015-12-18","Online",null,null,null,"In person",null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,null,"Have more services based online ","Yes","Yes","Very \"Web 3.0\", easier to find things! ","Na","Yes","16 to 24","Yes","Male","No","Partner","White - British","Other (please specify)","Deism","Gay man","No","No","Yes",null,null], [186,4406671144,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,"Mobile phone","Nothing","No","No","Online services feel overly detatched from the main site and I always have to find through google","Better integration with other online council services","Yes","25 to 39","No","Male","No","Single","White - British","No Religion",null,"Gay man","No","No","No","Dringhouses and Woodthorpe",null], [187,4406671782,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,null,null,null,"Look for information/advice","Watch webcasts",null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,null,"I personally use very few online services so not a lot.","Yes","No","It's still difficult to drill down to certain things and the search functions poor","Improve the search function to give meaningful results.","Yes","60 to 64","No","Male","No","Married","White - British","No Religion",null,"Heterosexual/straight","Yes","No","No",null,null], [188,4406672098,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,null,null,null,"Pay for services",null,null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone","More mobile friendly approach. Finding my council tax ref number from my demand in \"My Services\" is pretty much impossible.","Yes","No","It made certain things harder to find/get to","Responsiveness on smaller screen's","Yes","25 to 39","No","Male","No","Partner","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [189,4406672871,74564946,"2015-12-18","2015-12-18","Online",null,"Email",null,null,null,null,null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,null,null,"Yes","Yes","easy to find payment screen",null,"No","56 to 59","No","Male","No","Married","White - British","Prefer no to say",null,"Heterosexual/straight","No","No","No",null,null], [190,4406678541,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone",null,"Yes","Yes",null,null,"No","25 to 39","No","Female","No","Single","White - British","Christian",null,"Heterosexual/straight","No","No","No","Westfield",null], [191,4406675244,74564946,"2015-12-18","2015-12-18","Online","Telephone","Email","By post","In person",null,"Look for information/advice","Watch webcasts","Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,null,null,"No","PC at home",null,null,null,"Mobile phone",null,"Yes","Yes",null,null,"Yes","60 to 64","No","Male","No","Single","White - British","No Religion",null,"Heterosexual/straight","No","No","No","Guildhall",null], [192,4406676165,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services",null,null,null,"Yes","PC at home",null,null,null,null,"I already do so!","Yes","Yes","Easy navigation to what I need to find.",null,"Yes","60 to 64","No","Male","No","Married","White - British","No Religion",null,"Heterosexual/straight","No","No","No",null,null], [193,4406679488,74564946,"2015-12-18","2015-12-18",null,null,"Email","By post",null,null,"Look for information/advice",null,null,"Pay for services",null,"Send comments or complaints",null,null,"PC at home",null,null,null,"Mobile phone",null,"Yes","Yes",null,null,"Yes",null,null,null,null,null,null,null,null,null,null,null,null,null,null], [194,4406680508,74564946,"2015-12-18","2015-12-18","Online",null,null,"By post",null,null,"Look for information/advice",null,null,"Pay for services",null,null,null,"Yes","PC at home",null,null,null,null,null,"No",null,null,null,"Yes","65","No","Male","No","Partner","White - British","No Religion",null,"Heterosexual/straight","No","No","No","Holgate",null], [195,4406681809,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,"By post",null,null,"Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services","Request services",null,null,"Yes","PC at home","PC at work",null,null,"Mobile phone",null,"No",null,null,null,"Yes","25 to 39","No","Male","No","Separated","White - British","Jain",null,"Heterosexual/straight","No","No","No","Copmanthorpe",null], [196,4406684716,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home","PC at work",null,"Tablet","Mobile phone","Announcing improvements in public areas, traffic control measures and significant planning applications and initiatives. ","No","Yes","Easy to navigate ","Works ok","No","60 to 64","No","Male","No","Partner","White - British","No Religion",null,"Heterosexual/straight","No","No","No","Copmanthorpe",null], [197,4406684348,74564946,"2015-12-18","2015-12-18","Online",null,null,null,null,null,"Look for information/advice",null,null,null,null,null,null,"Yes","PC at home",null,null,"Tablet",null,"Email when new services are available","Yes","Yes","Easy to navigate",null,"Yes","65","No","Female","No","Married","White - British","Christian",null,"Heterosexual/straight","No","No","No","Acomb",null], [198,4406686957,74564946,"2015-12-18","2015-12-18","Online","Telephone","Email",null,null,null,"Look for information/advice",null,null,"Pay for services","Request services","Send comments or complaints",null,"Yes","PC at home",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null], [199,4406694396,74564946,"2015-12-18","2015-12-18","Online","Telephone",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null], [200,4406696596,74564946,"2015-12-18","2015-12-18","Online",null,"Email",null,"In person","N/A","Look for information/advice",null,"Report issues (e.g. street lights, pot holes, bins)","Pay for services","Request services","Send comments or complaints",null,"Yes",null,"PC at work",null,"Tablet","Mobile phone","Create a simplified log-in procedure to all access all services","Yes","Yes","Contemporary feel and visually simpler",null,"Yes","25 to 39","No","Male","No","Single","White - British",null,null,"Heterosexual/straight","No","No","No","Acomb",null] ]}