4242866859745649462015-10-072015-10-13Online 4243217207745649462015-10-072015-10-07OnlineEmailLook for information/adviceYesPC at homePC at workDeduction in charges for online YesNoMessy, hard to find things, not easy to useMake the front page simplerNoPrefer no to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer no to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to say 4255477001745649462015-10-132015-10-13OnlineBy postLook for information/adviceReport issues (e.g. street lights, pot holes, bins)YesPC at homeYesNotoo busy to difficult to find informationA - Z that is usefulNo 4282408556745649462015-10-262015-10-26OnlineTelephoneBy postIn personLook for information/adviceRequest servicesYesPC at homePC at workTabletMobile phoneYesYesIt's an improvement but there's still an issue with out of date information and broken links.Breadcrumb trail links across the top. Navigation can be clunky and information too pared down to be useful.Yes25 to 39NoFemaleNoSingleWhite - BritishChristianHeterosexual/straightNoNoNo 4310989293745649462015-11-062015-11-06OnlineLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)Send comments or complaintsYesPC at homeTabletMobile phoneYesNoIts not as straightforward. Things aren't easily locatedYes40 to 55NoFemaleNoMarriedWhite - otherChristianHeterosexual/straightNoNoNoBME 4311195912745649462015-11-062015-11-06OnlineTelephoneEmailLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)Pay for servicesSend comments or complaintsYesPC at homeOffer more services and direct email addresses of Councillors, and ensure that they answer ALL emails, not just ones who are in line with their own thinking.YesYesYes 4311931190745649462015-11-062015-11-06OnlineLack on online transaction ability. Great for information but not to "do stuff". New site great! Use it all the time.Look for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesRequest servicesSend comments or complaintsYesPC at workTabletMobile phonePut more online for example parking, better council tax stuff ie change dd detailsYesYesEasy to use and to find information More transactions YesPrefer no to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer no to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to say 4312004620745649462015-11-062015-11-06OnlineTelephoneEmailBy postIn personLook for information/adviceWatch webcastsYesPC at homeTabletMobile phoneNothing - I see it as an option only not a defaultYesNoHarder to search and find thingsEasier searchingYes56 to 59NoFemaleNoMarriedWhite - BritishChristianHeterosexual/straightNoNoNo 4312300689745649462015-11-062015-11-06In personI have not got regular access to IT, plus I use the children's centre open access computer to access services. NoneYesYesYes16 to 24NoFemaleNoSingleWhite - BritishChristianPrefer not to sayNoYesNo 4312967977745649462015-11-072015-11-07OnlineBy postPay for servicesI have tried to set up direct debit through the website but it is rubbish and my council tax is always late as a result.YesPC at homePC at workMake them less rubbish.NoNono answer.Make the direct debit for council tax work.No25 to 39NoFemaleNoMarriedWhite - otherNo ReligionHeterosexual/straightNoNoNoBME 4314438190745649462015-11-082015-11-08OnlineTelephoneEmailLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Request servicesSend comments or complaintsYesPC at homeYesYesremove info and data that is no longer applicable. ensure that all pages only contain current info and detailsNo65NoMaleNoMarriedWhite - BritishChristianHeterosexual/straightNoNoNo 4318757553745649462015-11-102015-11-10OnlineEmailBy postLook for information/adviceRequest servicesSend comments or complaintsYesPC at homeTabletMobile phoneReporting street lights, antisocial behaviour, bus stops, traffic lights , road signs.park&rideYesYesQuick response YesPrefer no to sayNoPrefer not to sayPartnerWhite - BritishNo ReligionPrefer not to sayNoNoNoClifton 4322288489745649462015-11-112015-11-11OnlineNothing (but present York Council systems are very limited)Look for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)Send comments or complaintsYesPC at homeMobile phoneMake sure that any requests for action are actioned within a specified time and provide feedback on progress (electronically)YesNoIs very confused. Report it type facilities have a low profile and latest system is appalling. Virtually impossible to recover research information.Make all customer transactions available from home pageYes65MaleNoMarriedWhite - BritishChristianHeterosexual/straightNoNoNoWestfield 4324125572745649462015-11-122015-11-12OnlineLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)YesPC at homeMobile phoneYesYesYes 4324366566745649462015-11-122015-11-12OnlineTelephoneEmailIn personLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)Send comments or complaintsSince site 'upgraded' very difficult to find anything TabletMobile phoneStop demanding so many steps - make issues do we can follow them - advise when issue done - stop sending countless emails re same issue - stop using so many systems & email accounts YesNoCan't find anything much anymore much easier before Just revert to shay it was YesGuildhall 4324505605745649462015-11-122015-11-12OnlineLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)YesPC at homePC at workMobile phoneMore appsYesYesEasier to locate info and better (modern) type faceNone as its does the jobNo40 to 55NoFemaleNoDivorcedWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4324533455745649462015-11-122015-11-12OnlineEmailLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)Send comments or complaintsYesPC at homePC at workMobile phoneImprove website. Very confusing. Too many redirects.YesNoNot as informative. Way too many redirects. Information not up to date.Redesign totallyYes40 to 55NoFemaleNoMarriedWhite -�IrishChristianHeterosexual/straightNoNoNoBME 4324594604745649462015-11-122015-11-12OnlineTelephoneEmailBy postIn personLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)Send comments or complaintsYesPC at homePC at workTabletMobile phoneMake the website easier to navigate. The 'refresh' made it much more difficult to find information. YesNoCannot find information I need. Have a search facility that is comprehensive and works. No 4325868291745649462015-11-122015-11-12OnlineTelephoneLook for information/advicePay for servicesYesPC at homeMobile phoneNothing really, I can generally access what I need/want to. YesNo feelings either way really, it's fine for what I use it for but was previously too. Ensuring content is up-to-date.No25 to 39NoMaleNoPartnerWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4327166380745649462015-11-132015-11-13OnlineYesYesYes 4331384968745649462015-11-152015-11-15OnlineEmailLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)Pay for servicesSend comments or complaintsYesPC at homePC at workTabletDevelop a better-organised website. Don't hide information away in hard-to-find places. Publicize online services effectively (as you have not done, for example, with this survey).YesNoIt lacks clear organisation. It assumes you know what it is you are looking for, and can phrase it in the way that suits the site's very limited search engine. The redesign produced a plethora of broken links that have not been fixed.Develop a search engine actually capable of finding things.Yes40 to 55NoMaleNoMarriedWhite - BritishChristianHeterosexual/straightNoNoNo 4331399725745649462015-11-152015-11-15OnlineLook for information/adviceWatch webcastsYesMobile phoneI don't need any more services. YesNoOld links to documents and pages are all broken should be redirected to new location. Better searchYes40 to 55NoMaleNoMarriedWhite - BritishOther (please specify)PaganHeterosexual/straightNoNoNo 4331658059745649462015-11-152015-11-15OnlineTelephoneEmailIn personLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)Pay for servicesSend comments or complaintsYesPC at homeTabletYesNoIn parts it is better. But should have been more work on URL redirections, Google searches have dumped me onto irrelevant pages when searching for specific information. The front page icons didn't work for me on a tablet (perhaps fixed since), I always now use the search box instead.The planning access part for commenting on planning applications needs a complete overhaul. It is confusing and very difficult to use, completely offputting. Engagement in the planning system is I would have thought a crucial part of a citizen's engagement. Please do something with that part of the site, preferably asking people first for their input and ideas on making it more user-friendlyNo40 to 55NoFemaleNoPrefer not to sayWhite - BritishPrefer no to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to say 4332743129745649462015-11-162015-11-16OnlineEmailLook for information/advicePay for servicesYesPC at homePC at workTabletBetter information, being able to do more online eg parking permitsYesNoHarder to find information and still requires multiple clicks before you can download something. Why are you using a template so different to the rest of the Internet, just let us download from the body of the textDownloading from text not multiple cliclsNo25 to 39YesFemaleNoSingleWhite - BritishNo ReligionBisexualNoNoNo 4383337873745649462015-12-082016-01-13OnlineTelephoneEmailIn personLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)Pay for servicesSend comments or complaintsYesPC at homeTabletYesNoNo 4391796663745649462015-12-112015-12-11OnlineWatch webcastsYesPC at homeYesYesYes 4401491607745649462015-12-162015-12-16Online....Look for information/adviceYesPC at homeShared PC in a public area e.g. local library or West OfficesYesYesYes 4401868312745649462015-12-162015-12-16OnlineLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Send comments or complaintsYesPC at homeNo need in my case. YesYesYes 4402285784745649462015-12-162015-12-16OnlineTelephoneEmailBy postLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesRequest servicesSend comments or complaintsYesPC at homePC at workTabletMobile phoneNoYesI didn't notice it had changed, so it mustn't be bad.Yes25 to 39NoFemaleNoSingleWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4403643545745649462015-12-172015-12-17OnlineEmailLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Send comments or complaintsYesPC at homeMobile phoneconfirmation that any reported issues have been remediedYesNoMore difficult to find informationDitch the home page photos. Clear type face. Logical ordering based on likely useYes65NoMaleNoMarriedWhite - BritishChristianHeterosexual/straightNoNoNo 4403808310745649462015-12-172015-12-17OnlineTelephoneEmailLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesSend comments or complaintsYesPC at homePC at workImprove the website search engine. Include the telephone numbers and email addresses of different departments, to enable easier contact with the relevant person at the council. YesNoIt is really hard to find what you are looking for when it doesn't fit one of the categories in the boxes on the front page. To include ways to contact different departments directly (phone number or email address).No40 to 55NoFemaleNoPartnerWhite - BritishNo ReligionHeterosexual/straightYesNoNoFishergate 4404152827745649462015-12-172015-12-17OnlineLook for information/adviceYesPC at home 4405113648745649462015-12-172015-12-17OnlineEmailIn personI take issue with the word 'service' as in my experience an adequate or professional 'service' is rarely provided from CYC whatever the medium.Look for information/adviceWatch webcastsSend comments or complaintsYesTabletI would like to see better and more transparent information provided on line re: documents for council meetings. It should be easy to access these, but often key issues are burried so as to hide controversial information away eg. Veritau Grand Departy and Mazars investigation into s151 officer etc receiving payments from Make It York. I would also like to see the Freedom of Information log sorted out so that it is searchable and easy to interrogate rather than having to go into each individual request for a particular week to find information. I don't think front line services should be taken away or replaced by online services. Staff jobs should be preserved. YesNoIt is not much different to the old one and is not much of an improvement.The Freedom of Information request log. The planning portal is problematic and often is not accessible. It should be more reliable. NoPrefer no to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer no to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to say 4406639943745649462015-12-182015-12-18OnlineLook for information/adviceYesPC at homeNoNot noticedYes60 to 64NoHaxby and Wigginton 4406641588745649462015-12-182015-12-18OnlineTelephoneBy postLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesRequest servicesSend comments or complaintsYesPC at homeTabletMobile phoneNoNot noticed changesYes65NoMaleNoMarriedWhite - BritishChristianHeterosexual/straightNoNoNoHolgate 4406641765745649462015-12-182015-12-18OnlineIn personLook for information/advicePay for servicesYesPC at homeTabletMake them better.YesImprove/streamline the online payment process for council tax.YesPrefer no to sayNoMaleNoPrefer not to sayPrefer not to sayPrefer no to sayPrefer not to sayNoNoNo 4406641759745649462015-12-182015-12-18OnlineTelephoneEmailIn personLook for information/advicePay for servicesYesPC at homePC at workTabletBetter navigation into required functions.YesYesModern design.Yes25 to 39NoMaleMarriedAsian or Asian British - Chinese�No ReligionHeterosexual/straightNoNoNoBME 4406642764745649462015-12-182015-12-18OnlinePay for servicesYesPC at home 4406644200745649462015-12-182015-12-18OnlineTelephoneEmailIn personLook for information/advicePay for servicesSend comments or complaintsYesPC at homeTabletMobile phoneNothing all fine by meYesYesYes40 to 55YesFemaleNoSeparatedWhite - BritishChristianHeterosexual/straightYesNoNo 4406642082745649462015-12-182015-12-18OnlineTelephoneQuestions not answered online or need advice from a person. Look for information/advicePay for servicesYesPC at homeTabletMobile phoneN/aNoNoFinding info isn't all that easy, other than using search function Make it more user friendly! Yes25 to 39NoFemaleNoMarriedWhite - BritishNo ReligionHeterosexual/straightNoNoNoHuntington and New Earswick 4406643191745649462015-12-182015-12-18OnlineEmailBy postLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesRequest servicesYesPC at homePC at workTabletMobile phoneMake it quicker, more services available onlineYesYesYes25 to 39NoMaleNoMarriedWhite - BritishNo ReligionHeterosexual/straightNoNoNoFulford and Heslington 4406645397745649462015-12-182015-12-18OnlinePay for servicesYesPC at workNothing specialYesYesAccessabilityYes25 to 39NoMaleYesMarriedAsian or Asian British - Indian�HinduPrefer not to sayNoNoNoBME 4406645345745649462015-12-182015-12-18OnlineLook for information/adviceYesPC at home 4406645281745649462015-12-182015-12-18OnlineTelephoneEmailLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Request servicesYesPC at homeYesYesYes40 to 55NoFemaleNoMarriedWhite - BritishChristianHeterosexual/straightNoNoNo 4406646176745649462015-12-182015-12-18OnlineEmailIn personLook for information/advicePay for servicesSend comments or complaintsYesPC at homeTabletYesNoLast time I tried I could not get to the thing I wanted but kept going round in a loop.Yes60 to 64NoFemaleMarriedWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406645881745649462015-12-182015-12-18OnlineLook for information/adviceYesPC at homePC at workTabletMobile phoneYesNoMuch harder to find services from front page. Items are far too spaced out. Number of items available on front page reduced.The front page.Yes25 to 39Prefer not to sayPrefer not to sayNoMarriedWhite - BritishNo ReligionBisexualNoNoNoRawcliffe and Clifton Without 4406647185745649462015-12-182015-12-18OnlineLook for information/advicePay for servicesPC at homeNoYeslive chatYes25 to 39NoFemaleNoPrefer not to sayWhite - otherChristianHeterosexual/straightNoNoNoBME 4406647970745649462015-12-182015-12-18OnlineLook for information/adviceYesPC at homePC at workfind me the time to do itNoYesIt is clearern/aNo40 to 55NoMaleNoDivorcedWhite - BritishJewishHeterosexual/straightNoNoNo 4406647955745649462015-12-182015-12-18OnlineLook for information/adviceYesPC at homePC at workTabletMobile phoneNoYes56 to 59NoMaleNoMarriedWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406648041745649462015-12-182015-12-18OnlineEmailLook for information/advicePay for servicesYesPC at homePC at workYesYesYes40 to 55NoFemaleNoPartnerWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406648246745649462015-12-182015-12-18OnlineLook for information/advicePay for servicesRequest servicesYesPC at homePC at workMobile phoneStraighten out the layout, fix dead links, and make combine payment and service viewing. There have been times I have been late to pay for council tax because the links on your website redirected to an older version that no longer existed. I have also had issues with one of either the bill viewing or payment portions of the site are down. Further, even when everything is working, the fact that payment and my services view are separate, I have missed reference numbers or manually entered the wrong payment amount. (Really? Why do I need to tell you how much I'm paying? I should just be able to pay the amount due) An accurate, up to date payment history is also needed. I've had to request payment records because of faulty confirmation pages, and no subsequent update to my payment record online.YesYesActually update it, instead of the broken phased approach that was done. For at least a month, the "new" website was just a front-end to a number of broken links trying to reach the old version of your site.Yes25 to 39NoMaleNoMarriedWhite - otherNo ReligionHeterosexual/straightNoNoNoHolgateBME 4406649107745649462015-12-182015-12-20Telephone 4406649134745649462015-12-182015-12-18OnlineIn personPay for servicesYesPC at homePC at workTabletMobile phoneNoYes25 to 39NoMaleNoPartnerWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406650246745649462015-12-182015-12-18OnlineLook for information/adviceReport issues (e.g. street lights, pot holes, bins)YesPC at homeMobile phoneNoYesYes60 to 64NoMaleNoSingleWhite - BritishNo ReligionHeterosexual/straightNo 4406651226745649462015-12-182015-12-18OnlineLook for information/advicePay for servicesRequest servicesYesPC at homeTabletYesYesYes60 to 64NoMaleNoMarriedWhite - BritishChristianHeterosexual/straightNoNoNo 4406651835745649462015-12-182015-12-18OnlineTelephoneBy postLook for information/adviceYesPC at homeMobile phoneEnsure that services are easy to find.YesNoIt is not initiative to use, I generally have to browse around a bit, then resort to doing a search to find things.On the mobile version swimming is not included under the 'sport and physical activity' menu, but on the full site it is. Not sure why.Yes25 to 39NoMaleNoMarriedWhite - BritishNo ReligionHeterosexual/straightNoNoNoHeworth 4406651809745649462015-12-182015-12-18OnlineEmailLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesSend comments or complaintsYesPC at homePC at workMobile phoneOffer more services; improve the usability of the existing services. Payment processes are not very user friendly, require to remember and enter codes, etc. should all be automatic reading from the account. In general all the different online services are not very well integrated, leading to a bad experience overall.YesNoUX improved, but usability didn't at all, it was just revamped and sometimes is even slower.Interconnection between different services.Yes25 to 39NoMaleNoPartnerWhite - otherNo ReligionGay manNoNoNoFishergateBME 4406652386745649462015-12-182015-12-18OnlineLook for information/advicePay for servicesYesPC at homeNoYesYes25 to 39NoFemaleNoSingleWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406653389745649462015-12-182015-12-18OnlineLook for information/adviceReport issues (e.g. street lights, pot holes, bins)YesPC at homePC at workMobile phoneNoYesNo25 to 39NoMaleNoPartnerWhite - otherNo ReligionHeterosexual/straightNoNoNoGuildhallBME 4406653295745649462015-12-182015-12-18OnlineLook for information/advicePay for servicesYesPC at homePC at workTabletMobile phoneEverything must be available online. Information, Bills/Payment, Reporting of All issues, etc. Many are available NOW but the standard of online content and process is ver very POOR. Letters and Telephones are essential but keeping it to minimum and only to essential person will help everyone and everything. NoYesThere are many, poor quality and lack of pin point information are major ones. York's "Do It Online" needs revamped.View Council tax and make payment easily.25 to 39NoMaleNoMarriedChristianNo 4406652988745649462015-12-182015-12-18OnlineTelephoneLook for information/adviceRequest servicesView billsYesPC at homePC at workYesYesClean and easy to navigateincrease speedYes25 to 39NoMaleNoPartnerWhite - BritishNo ReligionHeterosexual/straightNoNoNoMicklegate 4406653804745649462015-12-182015-12-18OnlineEmailReport issues (e.g. street lights, pot holes, bins)Pay for servicesYesPC at homePC at workYesYesThe old links are not working correctly sometimesYes25 to 39NoMaleNoSingleWhite - otherNo ReligionHeterosexual/straightNoNoNoBME 4406653972745649462015-12-182015-12-18OnlineTelephoneEmailLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesSend comments or complaintsYesPC at homePC at workShared PC in a public area e.g. local library or West OfficesTabletMobile phoneMake it good. The current system is abysmal, takes forever, your customer services are poorly tracked... Just everything could be made better, the fact that we have it at all is one of the good points...YesNoIt's very gov.uk but the pictures overlaid onto the text sometimes makes things impossible to read. Yes16 to 24NoMaleNoPartnerWhite - BritishNo ReligionHeterosexual/straightNoYesNoHeworth 4406654281745649462015-12-182015-12-18OnlineTelephoneLook for information/adviceYesPC at homePC at workTabletMobile phone 4406654906745649462015-12-182015-12-18OnlineLook for information/adviceYesPC at home 4406655161745649462015-12-182015-12-18OnlineTelephoneLook for information/adviceReport issues (e.g. street lights, pot holes, bins)YesPC at homeMobile phone1 Cease continually changing the design of standard pages without any tangible benefit 2 On paper communications print the weblinks etc in larger font than telephone contacts - I implemented this with a major water company and bizarrely it worked YesYesI clicked yes because you did not have a neutral button - I think it is about much the same in terms of ease of useQuite happy with itNo65NoMaleNoMarriedWhite - BritishNo ReligionHeterosexual/straightNoNoNoDringhouses and Woodthorpe 4406655903745649462015-12-182015-12-18OnlineLook for information/adviceRequest servicesYesTabletNoYesYes40 to 55NoMaleNoPartnerWhite - BritishPrefer no to sayHeterosexual/straightNoNoNo 4406656390745649462015-12-182015-12-18OnlineEmailIn personLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesYesPC at homeTabletI already access most services online. The only main one I don't is purchasing visitor parking permits. If this could be done online and delivered to my home, it would be more convenient. NoYesIt is much clearer and user friendly than before. Yes25 to 39NoFemaleNoMarriedWhite - BritishChristianHeterosexual/straightNoNoNo 4406656423745649462015-12-182015-12-18OnlineTelephoneEmailIn personLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesRequest servicesSend comments or complaintsYesPC at homeMake it clearer.NoDidn't notice a difference.Get the council to respond to emails via email, they always wright in response, I use email because I'm not always at home, writing jst causes a delay.Yes40 to 55Prefer not to sayFemaleNoPrefer not to sayWhite - BritishPrefer no to sayHeterosexual/straightPrefer not to sayNoNoHolgate 4406657953745649462015-12-182015-12-18OnlineBy postWatch webcastsPay for servicesPC at homeTabletMobile phone 4406659840745649462015-12-182015-12-18OnlineEmailIn personLook for information/adviceReport issues (e.g. street lights, pot holes, bins)YesTabletEasy access and easy to find the info I requireNoYes56 to 59NoMaleNoMarriedWhite - BritishChristianHeterosexual/straightYesNoNoHaxby and Wigginton 4406659948745649462015-12-182015-12-18OnlineLook for information/advicePay for servicesYesPC at homeNoYesYes25 to 39NoMalePrefer not to sayMarriedAsian or Asian British - Chinese�Prefer no to sayHeterosexual/straightNoPrefer not to sayNoHull RoadBME 4406660942745649462015-12-182015-12-18OnlineIn personLook for information/advicePay for servicesYesPC at homePC at workImproved online facilitiesYesYesDifficult to find things. Heavy websitenot an expertYes25 to 39NoMaleNoPartnerWhite - otherNo ReligionHeterosexual/straightNoNoNoBME 4406661409745649462015-12-182015-12-18OnlineLook for information/advicesorted out council taxYesPC at homeTabletYesYesseems easy to find what you want, very straightforwardYes60 to 64NoFemaleNoDivorcedWhite - BritishChristianHeterosexual/straightNoNoNoRural West York 4406662920745649462015-12-182015-12-18OnlineTelephoneEmailIn personLook for information/adviceSend comments or complaintsYesPC at homeMobile phoneAccess could be even quicker and easier especially a comprehensive search facility. YesYesIt's much clearer and somewhat easier to navigate. Search option. Yes65NoFemaleNoMarriedWhite - BritishOther (please specify)AtheistHeterosexual/straightNoNoNoHeworth 4406662892745649462015-12-182015-12-18OnlineLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesRequest servicesSend comments or complaintsYesTabletMobile phoneNothing, your website is already mobile friendly and responsive. NoYesMobile friendly, easy and clear to use. A live chat serviceYesHolgate 4406663102745649462015-12-182015-12-18OnlineTelephoneLook for information/advicePay for servicesYesPC at homePC at workoffer more services onlineYesYesSeems fine. Not really sure what it was like beforeYes25 to 39NoMaleNoSingleWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406663688745649462015-12-182015-12-18OnlineEmailLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesRequest servicesSend comments or complaintsYesPC at homePC at workTabletMobile phoneMake the link to make online payments/log onto account workYesNoTrying to find page to log onto your own account is near impossible. Also when you are logged in making payments why cant name and address be filled in ready ?Have a quick link bar with one click to make online paymentsYes40 to 55NoMaleNoMarriedWhite - BritishNo ReligionHeterosexual/straightYesNoNoClifton 4406664839745649462015-12-182015-12-18OnlineTelephoneEmailBy postLook for information/advicePay for servicesRequest servicesYesPC at homePC at workTabletMobile phoneSimpler online experience with modern interface. The current DoItOnline service is very clunky and old fashioned.NoNoStill feels old.Modernise. MYes40 to 55NoMaleNoDivorcedWhite - BritishNo ReligionHeterosexual/straightNoNoNoRawcliffe and Clifton Without 4406664815745649462015-12-182015-12-18OnlineTelephoneThe York Council website is a veritable labyrinth. Sometimes is sends me on wild goose chases, sometimes I end up right back where I started. I gives little to no useful information. It could be better. Navigating the website has turned me off even trying the online services, aside from paying council tax.Pay for servicesYesPC at homeMake the services more readily available and make it clear exactly which services are available.NoNoSee earlier question. To add, a number of the links don't actually work.It's basic map. I can't find anything. Yes25 to 39NoFemaleNoSingleWhite - BritishChristianHeterosexual/straightNoNoNo 4406666101745649462015-12-182015-12-18OnlineEmailLook for information/advicePay for servicesRequest servicesSend comments or complaintsYesPC at homePC at workMobile phoneYesYesYes25 to 39NoFemaleNoMarriedWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406667067745649462015-12-182015-12-18OnlineTelephoneEmailIn personReport issues (e.g. street lights, pot holes, bins)Pay for servicesRequest servicesSend comments or complaintsYesPC at homePC at workIntegrated services Actual updates to ongoing cases e.g. requesting replacement green binNoNoYes25 to 39NoMaleNoMarriedWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406667043745649462015-12-182015-12-18OnlineLook for information/advicePay for servicesYesPC at homeMobile phoneYesYesHave had some problems with making payments online. Would appear to work with IE, but not Firefox or Chrome.YesPrefer no to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer no to sayPrefer not to sayPrefer not to sayPrefer not to sayPrefer not to sayGuildhall 4406668503745649462015-12-182015-12-18OnlineLook for information/advicePay for servicesYesPC at homePC at workMobile phoneYesYesYes40 to 55NoMaleNoPartnerWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406686120745649462015-12-182015-12-18OnlineIn personLook for information/advicePay for servicesYesPC at homeHave more services based online YesYesVery "Web 3.0", easier to find things! NaYes16 to 24YesMaleNoPartnerWhite - BritishOther (please specify)DeismGay manNoNoYes 4406671144745649462015-12-182015-12-18OnlineLook for information/advicePay for servicesYesPC at homeMobile phoneNothingNoNoOnline services feel overly detatched from the main site and I always have to find through googleBetter integration with other online council servicesYes25 to 39NoMaleNoSingleWhite - BritishNo ReligionGay manNoNoNoDringhouses and Woodthorpe 4406671782745649462015-12-182015-12-18OnlineTelephoneLook for information/adviceWatch webcastsPay for servicesYesPC at homeI personally use very few online services so not a lot.YesNoIt's still difficult to drill down to certain things and the search functions poorImprove the search function to give meaningful results.Yes60 to 64NoMaleNoMarriedWhite - BritishNo ReligionHeterosexual/straightYesNoNo 4406672098745649462015-12-182015-12-18OnlinePay for servicesYesPC at homePC at workTabletMobile phoneMore mobile friendly approach. Finding my council tax ref number from my demand in "My Services" is pretty much impossible.YesNoIt made certain things harder to find/get toResponsiveness on smaller screen'sYes25 to 39NoMaleNoPartnerWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406672871745649462015-12-182015-12-18OnlineEmailPay for servicesYesPC at homeYesYeseasy to find payment screenNo56 to 59NoMaleNoMarriedWhite - BritishPrefer no to sayHeterosexual/straightNoNoNo 4406678541745649462015-12-182015-12-18OnlineLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesYesPC at homePC at workTabletMobile phoneYesYesNo25 to 39NoFemaleNoSingleWhite - BritishChristianHeterosexual/straightNoNoNoWestfield 4406675244745649462015-12-182015-12-18OnlineTelephoneEmailBy postIn personLook for information/adviceWatch webcastsReport issues (e.g. street lights, pot holes, bins)Pay for servicesNoPC at homeMobile phoneYesYesYes60 to 64NoMaleNoSingleWhite - BritishNo ReligionHeterosexual/straightNoNoNoGuildhall 4406676165745649462015-12-182015-12-18OnlineLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesYesPC at homeI already do so!YesYesEasy navigation to what I need to find.Yes60 to 64NoMaleNoMarriedWhite - BritishNo ReligionHeterosexual/straightNoNoNo 4406679488745649462015-12-182015-12-18EmailBy postLook for information/advicePay for servicesSend comments or complaintsPC at homeMobile phoneYesYesYes 4406680508745649462015-12-182015-12-18OnlineBy postLook for information/advicePay for servicesYesPC at homeNoYes65NoMaleNoPartnerWhite - BritishNo ReligionHeterosexual/straightNoNoNoHolgate 4406681809745649462015-12-182015-12-18OnlineTelephoneBy postLook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesRequest servicesYesPC at homePC at workMobile phoneNoYes25 to 39NoMaleNoSeparatedWhite - BritishJainHeterosexual/straightNoNoNoCopmanthorpe 4406684716745649462015-12-182015-12-18OnlineLook for information/adviceYesPC at homePC at workTabletMobile phoneAnnouncing improvements in public areas, traffic control measures and significant planning applications and initiatives. NoYesEasy to navigate Works okNo60 to 64NoMaleNoPartnerWhite - BritishNo ReligionHeterosexual/straightNoNoNoCopmanthorpe 4406684348745649462015-12-182015-12-18OnlineLook for information/adviceYesPC at homeTabletEmail when new services are availableYesYesEasy to navigateYes65NoFemaleNoMarriedWhite - BritishChristianHeterosexual/straightNoNoNoAcomb 4406686957745649462015-12-182015-12-18OnlineTelephoneEmailLook for information/advicePay for servicesRequest servicesSend comments or complaintsYesPC at home 4406694396745649462015-12-182015-12-18OnlineTelephone 4406696596745649462015-12-182015-12-18OnlineEmailIn personN/ALook for information/adviceReport issues (e.g. street lights, pot holes, bins)Pay for servicesRequest servicesSend comments or complaintsYesPC at workTabletMobile phoneCreate a simplified log-in procedure to all access all servicesYesYesContemporary feel and visually simplerYes25 to 39NoMaleNoSingleWhite - BritishHeterosexual/straightNoNoNoAcomb