_id Respondent ID Collector ID Start Date End Date Do you confirm that you have read and understood the privacy no How satisfied or dissatisfied were you with the overall booking How satisfied or dissatisfied were you with your appointment at How did you book your appointment? Were you able to book a suitable date and time for your visit t Since we introduced booking, how does the wait time to enter Ha Did you pre-sort your waste before arriving? Did you bring waste for a neighbour or friend to maximise your Did you have enough time within your booked appointment to unlo Were staff able to answer your questions during your visit? How satisfied or dissatisfied were you with the following? Acce How satisfied or dissatisfied were you with the following? The If you had any difficulty booking an appointment to visit Hazel 1 119132378335 463708557 2026-06-02 23:47:44 2026-06-03 00:04:34 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied Only issue is not being able to book at short notice as no spaces available 2 119132346740 463708557 2026-06-02 22:57:25 2026-06-02 22:59:08 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 3 119132247343 463708557 2026-06-02 20:37:49 2026-06-02 20:39:37 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 4 119132231378 463708557 2026-06-02 20:18:19 2026-06-02 20:20:03 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied No 5 119132177610 463708557 2026-06-02 19:16:29 2026-06-02 19:20:49 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly satisfied Fairly satisfied 6 119132173181 463708557 2026-06-02 19:10:58 2026-06-02 19:13:54 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 7 119132139049 463708557 2026-06-02 18:28:35 2026-06-02 18:29:19 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes Yes Yes Didn't ask / not applicable Very satisfied Very satisfied Non 8 119132137747 463708557 2026-06-02 18:26:47 2026-06-02 18:28:20 Yes Very satisfied Fairly satisfied Online Yes Less time waiting to enter Yes Yes Yes Didn't ask / not applicable Very satisfied Very satisfied No issues 9 119132098711 463708557 2026-06-02 17:38:12 2026-06-02 17:40:52 Yes Very satisfied Fairly satisfied Online Yes Less time waiting to enter Yes Not applicable Yes No Very satisfied Very satisfied 10 119132067684 463708557 2026-06-02 17:02:14 2026-06-02 17:04:25 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 11 119132058744 463708557 2026-06-02 16:51:49 2026-06-02 16:54:26 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 12 119132018866 463708557 2026-06-02 16:03:15 2026-06-02 16:18:20 Yes Very dissatisfied Neither satisfied nor dissatisfied Online No Less time waiting to enter Yes No Yes Didn't ask / not applicable Very dissatisfied Neither/nor None of the above. There ante two main issues for me. One, is with the web application design. It is unintuitive, somewhat irrelevant to the users real life context, involves unnecessary and over long clicks/completion and so frustrates and takes more time than the expected and established norm comparing to other similar online apps. The second, and perhaps more significant, is the lack of opportunity to access the site in a timely fashion. I have had to wait for 2 days to find an available slot, which just means waste has to be stored (often impractical), or inconvenient planning ahead, or cancellation as by the time the appointment comes around, another priority trumps it and I can’t attend. Finding this experience unhelpful, I avoid it and visit the freely accessible alternative site. However, it is clear that others feel and do likewise, as that site is now much busier and queues form there. It feels this new system only serves itself rather than the citizens it is supposed to support. 13 119132025577 463708557 2026-06-02 16:10:54 2026-06-02 16:12:45 Yes Fairly satisfied Very satisfied Online No Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 14 119132020910 463708557 2026-06-02 16:05:49 2026-06-02 16:08:09 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied I go frequently and get tired of having to go through the admin questions each time. Wd be be better if details could be saved for repeat visitors so we don’t have to go through the same questions every time. 15 119132022105 463708557 2026-06-02 16:06:59 2026-06-02 16:07:17 Yes 16 119132011759 463708557 2026-06-02 15:55:19 2026-06-02 15:56:50 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 17 119132010663 463708557 2026-06-02 15:53:49 2026-06-02 15:56:27 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 18 119132007954 463708557 2026-06-02 15:49:48 2026-06-02 15:53:00 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 19 119132006373 463708557 2026-06-02 15:48:34 2026-06-02 15:51:03 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 20 119131985576 463708557 2026-06-02 15:24:27 2026-06-02 15:26:28 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 21 119131980891 463708557 2026-06-02 15:18:33 2026-06-02 15:19:30 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 22 119131960139 463708557 2026-06-02 14:52:49 2026-06-02 14:54:52 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 23 119131957363 463708557 2026-06-02 14:49:16 2026-06-02 14:50:16 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied 24 119131949460 463708557 2026-06-02 14:38:59 2026-06-02 14:41:24 Yes Fairly dissatisfied Fairly dissatisfied Online No More time waiting to enter Yes No Yes Yes Fairly dissatisfied Neither/nor 25 119131943219 463708557 2026-06-02 14:31:10 2026-06-02 14:32:43 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 26 119131915899 463708557 2026-06-02 13:53:44 2026-06-02 13:55:34 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 27 119131900741 463708557 2026-06-02 13:30:55 2026-06-02 13:32:50 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 28 119131892948 463708557 2026-06-02 13:18:24 2026-06-02 13:20:00 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 29 119131887222 463708557 2026-06-02 13:09:24 2026-06-02 13:11:25 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied The book systems is a bit clunky and it never has weekend slots. 30 119131865367 463708557 2026-06-02 12:31:48 2026-06-02 12:33:21 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 31 119131864175 463708557 2026-06-02 12:29:36 2026-06-02 12:31:34 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes Not applicable Yes Yes Fairly satisfied Very satisfied 32 119131861886 463708557 2026-06-02 12:25:30 2026-06-02 12:27:27 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 33 119131849215 463708557 2026-06-02 12:01:25 2026-06-02 12:02:56 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 34 119131822395 463708557 2026-06-02 11:08:00 2026-06-02 11:11:26 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly satisfied Very satisfied N/a 35 119131815829 463708557 2026-06-02 10:54:17 2026-06-02 10:55:46 Yes Very satisfied Very satisfied Online No Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied None 36 119131811234 463708557 2026-06-02 10:44:38 2026-06-02 10:46:09 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied NA 37 119131796901 463708557 2026-06-02 10:14:27 2026-06-02 10:16:06 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 38 119131794846 463708557 2026-06-02 10:10:13 2026-06-02 10:12:27 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 39 119131792893 463708557 2026-06-02 10:06:37 2026-06-02 10:08:06 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 40 119131789963 463708557 2026-06-02 10:00:37 2026-06-02 10:03:02 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied 41 119131777063 463708557 2026-06-02 09:33:44 2026-06-02 09:37:40 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly dissatisfied Fairly satisfied It would be really helpful if I could look online and see what slots may be available before entering all my details. Sometimes you've not made a decision about when to go and checking availability of slots helps make that decision. But as the system works, you have to go through all the car reg details etc just to find out if there are any slots available on your preferred day. 42 119131762642 463708557 2026-06-02 09:03:42 2026-06-02 09:05:40 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Fairly satisfied 43 119131717393 463708557 2026-06-02 07:21:46 2026-06-02 07:27:47 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Neither/nor Very satisfied If the system could recognise me as a repeat user (ie. Name / email / car reg ) perhaps following bookings could be easier & quicker 44 119131504085 463708557 2026-06-01 22:47:14 2026-06-01 22:56:36 Yes Neither satisfied nor dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied n/a 45 119131477987 463708557 2026-06-01 22:07:38 2026-06-01 22:10:30 Yes Very satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly satisfied Fairly satisfied 46 119131461856 463708557 2026-06-01 21:43:07 2026-06-01 21:46:20 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 47 119131446766 463708557 2026-06-01 21:21:57 2026-06-01 21:23:40 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 48 119131444491 463708557 2026-06-01 21:18:30 2026-06-01 21:20:15 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 49 119131376585 463708557 2026-06-01 19:49:09 2026-06-01 19:53:13 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 50 119131361720 463708557 2026-06-01 19:33:08 2026-06-01 19:35:47 Yes Neither satisfied nor dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly dissatisfied Very satisfied 51 119131360845 463708557 2026-06-01 19:32:06 2026-06-01 19:33:25 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 52 119131356951 463708557 2026-06-01 19:27:27 2026-06-01 19:28:56 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 53 119131354804 463708557 2026-06-01 19:24:46 2026-06-01 19:26:06 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 54 119131341403 463708557 2026-06-01 19:09:00 2026-06-01 19:12:46 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 55 119131337893 463708557 2026-06-01 19:05:14 2026-06-01 19:07:57 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied No difficulty with this booking, but when trying to book another appointment same day, there was no availability for another 3 days, yet when driving past, the site was very quiet! 56 119131314317 463708557 2026-06-01 18:36:08 2026-06-01 18:38:53 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 57 119131303990 463708557 2026-06-01 18:23:51 2026-06-01 18:26:00 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 58 119131299529 463708557 2026-06-01 18:18:13 2026-06-01 18:21:42 Yes Fairly satisfied Very satisfied Online Yes Not applicable or first visit Yes No Yes Yes Fairly satisfied Very satisfied 59 119131297299 463708557 2026-06-01 18:15:26 2026-06-01 18:17:15 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 60 119131294945 463708557 2026-06-01 18:12:04 2026-06-01 18:14:31 Yes Very dissatisfied Very satisfied Online No Less time waiting to enter No No Yes Yes Very dissatisfied Very satisfied 61 119131295356 463708557 2026-06-01 18:12:50 2026-06-01 18:14:16 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 62 119131290779 463708557 2026-06-01 18:07:01 2026-06-01 18:08:32 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter No Yes Yes Yes Fairly satisfied Fairly satisfied 63 119131280329 463708557 2026-06-01 17:52:58 2026-06-01 17:56:13 Yes Neither satisfied nor dissatisfied Neither satisfied nor dissatisfied Online No About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied N/A 64 119131248028 463708557 2026-06-01 17:12:47 2026-06-01 17:52:55 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 65 119131275857 463708557 2026-06-01 17:47:15 2026-06-01 17:49:45 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 66 119131275736 463708557 2026-06-01 17:47:28 2026-06-01 17:49:23 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 67 119131262644 463708557 2026-06-01 17:30:56 2026-06-01 17:32:02 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 68 119131258541 463708557 2026-06-01 17:25:09 2026-06-01 17:27:50 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 69 119131258890 463708557 2026-06-01 17:25:54 2026-06-01 17:26:13 Yes Fairly dissatisfied Very dissatisfied 70 119131254834 463708557 2026-06-01 17:20:16 2026-06-01 17:22:57 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 71 119131244197 463708557 2026-06-01 17:08:26 2026-06-01 17:10:10 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied N/a 72 119131241484 463708557 2026-06-01 17:05:24 2026-06-01 17:09:32 Yes Neither satisfied nor dissatisfied Very satisfied Online No Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied I tried to book an appointment on Sunday morning for anytime on Sunday. The earliest available was Monday 5 pm. 73 119131242667 463708557 2026-06-01 17:06:47 2026-06-01 17:08:27 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter No No Yes Yes Very satisfied Very satisfied 74 119131238348 463708557 2026-06-01 17:01:39 2026-06-01 17:03:34 Yes Fairly satisfied Very satisfied Online No Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 75 119131230035 463708557 2026-06-01 16:50:39 2026-06-01 16:52:13 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 76 119131219991 463708557 2026-06-01 16:36:39 2026-06-01 16:38:12 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 77 119131215968 463708557 2026-06-01 16:32:00 2026-06-01 16:34:41 Yes Very satisfied Very satisfied Online Yes Not applicable or first visit Yes Yes Yes Yes Very satisfied Very satisfied 78 119131206723 463708557 2026-06-01 16:08:22 2026-06-01 16:29:06 Yes Very dissatisfied Neither satisfied nor dissatisfied Online No About the same time waiting to enter Yes No Yes Didn't ask / not applicable Very dissatisfied Neither/nor I needed two visits as I would have a car full on both occasions. Going through the whole screen after screen was painful The first effort I got to the end and the time I or day wanted was not available, so I had go around again to find a time that suited me. It would help if it started with times available first and then go through the rest of the questions. As it was there was a question on the highway as always but they did move in quicker. I must say the staff were excellent trying hard to be helpful and get you to the nearest parking bay to make your off load easier and quicker. I have always pre sorted but many don't so perhaps some education is necessary. 79 119131209480 463708557 2026-06-01 16:24:17 2026-06-01 16:26:52 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 80 119131207237 463708557 2026-06-01 16:21:19 2026-06-01 16:24:57 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied No difficulty at all 81 119131204282 463708557 2026-06-01 16:18:00 2026-06-01 16:21:58 Yes Fairly satisfied Fairly satisfied Online No Less time waiting to enter Yes Yes Yes Yes Fairly satisfied Fairly satisfied 82 119131199429 463708557 2026-06-01 16:12:21 2026-06-01 16:19:24 Yes Fairly dissatisfied Fairly dissatisfied Online No Less time waiting to enter Yes No Yes Didn't ask / not applicable Very dissatisfied Very satisfied The actual booking page is difficult to find. It easy to make mistakes while doing the booking as there is a combination of text with preselected next available date and calendars. Not intuitive at all. Also it is very difficult to organise and make it work, it is making life more difficult : for example if you are clearing the garage, you have to plan for a given time but it may take longer. You may also need more than one trip but you need to book again and chances are you need to wait one or two days. I would prefer waiting 30 minutes in the entrance than having to plan a weekend around trips to Hazel Court. 83 119131200650 463708557 2026-06-01 16:13:15 2026-06-01 16:15:36 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 84 119131200502 463708557 2026-06-01 16:13:33 2026-06-01 16:14:41 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 85 119131197251 463708557 2026-06-01 16:09:47 2026-06-01 16:12:14 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 86 119131197373 463708557 2026-06-01 16:10:00 2026-06-01 16:11:16 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 87 119131197066 463708557 2026-06-01 16:09:37 2026-06-01 16:10:53 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 88 119131195206 463708557 2026-06-01 16:07:23 2026-06-01 16:08:36 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 89 119131190606 463708557 2026-06-01 16:01:58 2026-06-01 16:04:47 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 90 119131186281 463708557 2026-06-01 15:56:30 2026-06-01 15:58:15 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 91 119131185529 463708557 2026-06-01 15:55:36 2026-06-01 15:57:21 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 92 119131184245 463708557 2026-06-01 15:53:52 2026-06-01 15:55:38 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 93 119131184390 463708557 2026-06-01 15:54:08 2026-06-01 15:55:00 Yes Very dissatisfied Very dissatisfied Online Yes About the same time waiting to enter Yes No Yes Didn't ask / not applicable Very dissatisfied Very dissatisfied 94 119131183132 463708557 2026-06-01 15:52:31 2026-06-01 15:53:50 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 95 119131181976 463708557 2026-06-01 15:51:04 2026-06-01 15:53:48 Yes Fairly satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied I made a typo in my original booking, but could not find a way to go back and edit it. So I had to cancel and rebook, which ended up taking a bit more time. 96 119131182961 463708557 2026-06-01 15:52:19 2026-06-01 15:53:25 Yes Very satisfied Very satisfied Online No Less time waiting to enter No No Yes Yes Fairly satisfied Fairly satisfied 97 119131182108 463708557 2026-06-01 15:51:12 2026-06-01 15:53:17 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 98 119131177767 463708557 2026-06-01 15:46:03 2026-06-01 15:53:10 Yes Neither satisfied nor dissatisfied Neither satisfied nor dissatisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Neither/nor Neither/nor I only found out you now have to boom from a friend. Would have been fuming to fill up my car and arrive and be turned away as an elderly gentleman was in front of me. Completely unnecessary to reject him as it was nearly deserted at the time. Complete jobsworth attitude of the woman dealing with him. Why haven’t you made more effort to advise people that you now need to book in advance? In light of that why don’t they allow people who have bothered to turn up and genuinely didn’t know to dispose of their waste? Given how deserted it was in the middle of a Sunday afternoon it makes me wonder what everyone is now doing with their waste…. I bet recycling tanks in York and flytipping increases. 99 119131182110 463708557 2026-06-01 15:51:13 2026-06-01 15:53:08 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 100 119131178645 463708557 2026-06-01 15:47:07 2026-06-01 15:50:03 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 101 119131178876 463708557 2026-06-01 15:47:14 2026-06-01 15:49:14 Yes Neither satisfied nor dissatisfied Fairly satisfied Online Yes Less time waiting to enter Yes Not applicable Yes Didn't ask / not applicable Fairly satisfied Fairly satisfied 102 119131177007 463708557 2026-06-01 15:45:26 2026-06-01 15:46:32 Yes Fairly dissatisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Neither/nor Neither/nor 103 119130701997 463708557 2026-05-31 21:25:05 2026-05-31 21:28:25 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied Having booked many times, on this, my latest visit I was advised that I had entered a North Yorkshire postcode (not my own) which would incur a charge - but I certainly did NOT give the wrong postcode. Very frustrating and the process needs checking for bugs. 104 119130700792 463708557 2026-05-31 21:21:54 2026-05-31 21:24:46 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied The online booking process is laboured - could have fewer steps - and residents data could be saved to avoid having to enter everything each booking request 105 119130698950 463708557 2026-05-31 21:16:52 2026-05-31 21:21:26 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Not really a difficulty but the process is laboured, with too many repetitive steps that could be rationalised. Also, it could be helpful if the ‘residents’ information could be saved, rather than having to enter full details every time. 106 119130554676 463708557 2026-05-31 15:19:02 2026-05-31 15:22:59 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied No problems. Excellent, helpful and friendly staff at the site, On the booking tool can you move the calendar availability to the start of the booking process. Would make it simpler and save time entering data when the slot required is not available. 107 119130533952 463708557 2026-05-31 14:28:17 2026-05-31 14:31:03 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly satisfied Fairly satisfied 108 119130523598 463708557 2026-05-31 14:05:59 2026-05-31 14:07:50 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 109 119130211063 463708557 2026-05-30 21:59:06 2026-05-30 22:00:51 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 110 119130109362 463708557 2026-05-30 17:12:12 2026-05-30 17:13:55 Yes Very dissatisfied Neither satisfied nor dissatisfied Online Yes Not applicable or first visit Yes No Yes Yes Very dissatisfied Neither/nor 111 119130095137 463708557 2026-05-30 16:33:37 2026-05-30 16:34:59 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 112 119130086184 463708557 2026-05-30 16:10:40 2026-05-30 16:13:30 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 113 119129974273 463708557 2026-05-30 11:26:22 2026-05-30 11:30:15 Yes Fairly satisfied Fairly dissatisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 114 119129952596 463708557 2026-05-30 10:18:53 2026-05-30 10:21:23 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 115 119129928207 463708557 2026-05-30 08:59:19 2026-05-30 09:33:48 Yes Neither satisfied nor dissatisfied Fairly satisfied Online No About the same time waiting to enter Yes No Yes Didn't ask / not applicable Neither/nor Fairly satisfied As it appears you are not giving people an opportunity for free text comments at the end of the survey, I will write it here. I have used the skip a few times now since this has been instituted. The first time the site appeared to be down, I was told it was just an advisory that maintenance was due as I'd misread, but I was turned away anyway, even though the skip was empty. Another time I booked a time on a weekend as I was going to need to deposit garden waste. It took longer than anticipated and I was close to the skip at my daughters, so I had to take as far as I'd got as I didn't want it sitting in the car and I couldn't get another appointment the same day. I then had to go back again the next day with the remainder. The last time I went I could only get an appointment on the Sunday in late afternoon when I was ready in the morning and was busy in the afternoon so couldn't take it. Whilst I appreciate why this is being done, I'm not sure the execution of it is optimal. Each time I've been there have only been 2 or 3 cars there. It's empty. This is also not unusual even before the implementation of this system. I'd be interested to analyse the data as it appears so far that people arrive largely on time, are done within 5-10mins, then the site is empty for the next 20mins. Why not do 15m slots? A friend of mine arrived 5m early and was told he had to wait even though the site was empty. It's ridiculous. If there are problem times, then do something about those times, so require booking for the first 2hrs of the day for example if that's when traffic builds up. Also the road design on James St is poor, it was from the get-go with the mini island creating a blocking point westbound. This sort of initiative will push more people to Strensall which is a smaller site with it's own problems, and could likely create more fly tipping when trades can't empty their van for the next day because they can't get a slot. It doesn't feel well thought out, making the use of a public service clunky and inconvenient, to solve queues for a minority of the day. And put a free text section on this survey, if not it's worthless as you're not actually gathering any feedback, just what you want to get with no context. You can use AI to summarise comments, and even limit the characters on these text boxes, but you might actually get some better insight. 116 119129927295 463708557 2026-05-30 08:56:53 2026-05-30 08:59:22 Yes Very satisfied Very satisfied Online Yes Not applicable or first visit Yes No Yes Yes Neither/nor Fairly satisfied 117 119129926837 463708557 2026-05-30 08:55:16 2026-05-30 08:58:47 Yes Neither satisfied nor dissatisfied Fairly satisfied Online No About the same time waiting to enter Yes No Yes Yes Neither/nor Very satisfied 118 119129897228 463708557 2026-05-30 07:19:00 2026-05-30 07:21:24 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied I’m fine online however my dad used to do all my tip runs and is not online and struggles with technology so he can no longer access the tip. He would not use a phone system. I think this excludes older people. 119 119129881887 463708557 2026-05-30 06:24:29 2026-05-30 06:30:19 Yes Fairly satisfied Neither satisfied nor dissatisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied No issues with booking or accessibility but the wait time was exactly the same and nobody asked for my booking details so the whole process seems pointless and a waste of time. 120 119129781019 463708557 2026-05-30 01:29:10 2026-05-30 01:30:47 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 121 119129680013 463708557 2026-05-29 22:03:29 2026-05-29 22:05:37 Yes Very satisfied Very satisfied Online Yes Not applicable or first visit Yes No Yes Yes Very satisfied Very satisfied 122 119129616412 463708557 2026-05-29 20:26:19 2026-05-29 20:35:44 Yes Very dissatisfied Neither satisfied nor dissatisfied Online No About the same time waiting to enter Yes Not applicable Yes Didn't ask / not applicable Very dissatisfied Neither/nor As a trade user I sometimes have a van full of waste and find out I cant dispose of it till 3 or 4 days later. What do you expect us to do with the waste in this time? I have already written a letter of complaint and had no reply after nearly a month. This is even more annoying after around 7 pages to go through entering all the relevent details. Over and over again every time instead of maybe a login which stores all our details. And have the time slots at the start of the questionaire! This is a complete nightmare for trade waste disposals. 123 119129617812 463708557 2026-05-29 20:28:17 2026-05-29 20:32:08 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied I had to click on several lines yo get to the booking firm. I'm computer-literate, but it might have been frustrating gor people less able to navigate the system. 124 119129612634 463708557 2026-05-29 20:21:14 2026-05-29 20:22:55 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 125 119129605746 463708557 2026-05-29 20:11:31 2026-05-29 20:16:51 Yes Very satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied The booking system works well. Points to perhaps to improve: -the booking app is a bit cumbersome -appointments on the same or next day are not always available. 126 119129607651 463708557 2026-05-29 20:14:05 2026-05-29 20:16:04 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 127 119129564152 463708557 2026-05-29 19:14:14 2026-05-29 19:20:02 Yes Fairly satisfied Fairly dissatisfied Online Yes Not applicable or first visit Yes No Yes Didn't ask / not applicable Fairly satisfied Fairly satisfied Not a proper survey. For example I was charged for bringing paving stones; they were just from my garden; that was disappointing and not expected as I wasn't charged last time. The process seems to be inconsistent. The staff are quite officious; there is no question on how the process works in that regard. I can see the need for the booking system. 128 119129562613 463708557 2026-05-29 19:11:53 2026-05-29 19:14:35 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 129 119129550835 463708557 2026-05-29 18:55:37 2026-05-29 18:59:36 Yes Fairly satisfied Very satisfied Online No Less time waiting to enter Yes No Yes Yes Fairly dissatisfied Very satisfied i have to enter all my details before i can check if a slot is available that day. it may be easier to select a day and time first then enter detail. also i cant find it on the website i just have to search it on google 130 119129509960 463708557 2026-05-29 17:55:40 2026-05-29 17:58:40 Yes Very dissatisfied Very satisfied Online Yes Less time waiting to enter Yes Not applicable Yes Yes Very satisfied Very satisfied 131 119129479758 463708557 2026-05-29 17:15:39 2026-05-29 17:23:26 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Fairly satisfied 132 119129457404 463708557 2026-05-29 16:49:30 2026-05-29 16:54:14 Yes Fairly satisfied Fairly satisfied Online No Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly dissatisfied Fairly satisfied Gets booked up early, managed to get a cancellation 133 119129419096 463708557 2026-05-29 16:03:42 2026-05-29 16:10:46 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied I was have not issue at all,everything was smooth and clear with the appointment to the waste of my stuff,the people who are working there,was very kind and helpful too,wich I thank you for the service,well done ✔️ 😊 134 119129420656 463708557 2026-05-29 16:05:33 2026-05-29 16:07:07 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 135 119129395979 463708557 2026-05-29 15:37:36 2026-05-29 15:39:11 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied Fine. No waiting 136 119129390326 463708557 2026-05-29 15:31:32 2026-05-29 15:33:25 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 137 119129388442 463708557 2026-05-29 15:29:34 2026-05-29 15:30:59 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 138 119129384986 463708557 2026-05-29 15:25:32 2026-05-29 15:25:48 Yes 139 119129363702 463708557 2026-05-29 15:02:01 2026-05-29 15:04:13 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very dissatisfied Very dissatisfied 140 119129353082 463708557 2026-05-29 14:49:29 2026-05-29 14:52:16 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes No Yes Very satisfied Very satisfied 141 119129341005 463708557 2026-05-29 14:35:45 2026-05-29 14:38:51 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 142 119129326181 463708557 2026-05-29 14:18:41 2026-05-29 14:22:36 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied 143 119129325777 463708557 2026-05-29 14:18:56 2026-05-29 14:20:41 Yes Very satisfied Very satisfied Online Yes Not applicable or first visit Yes No Yes Yes Very satisfied Very satisfied 144 119129324994 463708557 2026-05-29 14:18:06 2026-05-29 14:20:18 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Fairly satisfied 145 119129307740 463708557 2026-05-29 13:58:09 2026-05-29 14:00:50 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 146 119129301450 463708557 2026-05-29 13:51:11 2026-05-29 13:52:44 Yes Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 147 119129288697 463708557 2026-05-29 13:35:26 2026-05-29 13:38:22 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 148 119129275388 463708557 2026-05-29 13:20:11 2026-05-29 13:22:25 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 149 119129272233 463708557 2026-05-29 13:16:27 2026-05-29 13:18:09 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 150 119129265391 463708557 2026-05-29 13:08:04 2026-05-29 13:10:10 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 151 119129259377 463708557 2026-05-29 13:00:50 2026-05-29 13:02:16 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 152 119129255865 463708557 2026-05-29 12:56:26 2026-05-29 12:59:52 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 153 119129242215 463708557 2026-05-29 12:38:06 2026-05-29 12:42:31 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied I think the link to book the appointments could be more bolder to users as initially it didn't seem clear on the information page on how to book the appointment. 154 119129224205 463708557 2026-05-29 12:13:10 2026-05-29 12:16:50 Yes Very satisfied Very satisfied Online Yes Not applicable or first visit Yes No Yes Yes Very satisfied Very satisfied All brilliant Just moved from [REDACTED] where the system is a queue type and gets v busy and unpleasant at times So your system works v well 155 119129220695 463708557 2026-05-29 12:07:47 2026-05-29 12:10:26 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 156 119129212928 463708557 2026-05-29 11:55:41 2026-05-29 11:57:57 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 157 119129210431 463708557 2026-05-29 11:52:25 2026-05-29 11:53:32 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 158 119129206966 463708557 2026-05-29 11:46:51 2026-05-29 11:48:43 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 159 119129205310 463708557 2026-05-29 11:44:07 2026-05-29 11:45:56 Yes Very satisfied Very satisfied Online Yes Not applicable or first visit Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 160 119129203622 463708557 2026-05-29 11:41:27 2026-05-29 11:42:38 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter No Yes Yes Yes Very satisfied Very satisfied 161 119129199744 463708557 2026-05-29 11:35:19 2026-05-29 11:37:35 Yes Very satisfied Very satisfied Online Yes Not applicable or first visit Yes No Yes Yes Very satisfied Very satisfied No issues at all, I asked for help and got it straight away 162 119129158070 463708557 2026-05-29 10:26:35 2026-05-29 10:29:48 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 163 119129153271 463708557 2026-05-29 10:18:52 2026-05-29 10:20:31 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Fairly satisfied Very satisfied 164 119129150300 463708557 2026-05-29 10:13:40 2026-05-29 10:15:32 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 165 119129136347 463708557 2026-05-29 09:49:39 2026-05-29 09:50:52 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 166 119129135481 463708557 2026-05-29 09:47:57 2026-05-29 09:49:49 Yes Very satisfied Very satisfied Online Yes More time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 167 119129128066 463708557 2026-05-29 09:34:48 2026-05-29 09:37:00 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 168 119129082337 463708557 2026-05-29 08:34:06 2026-05-29 09:36:53 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied Some times when booking the info for completed booking does not Show up at the end or receive an email I just go through the motions again and have 2 booking ? The guy checking info on said day said it’s a glitch as it’s happened a lot now 169 119129099083 463708557 2026-05-29 09:01:27 2026-05-29 09:03:38 Yes Fairly dissatisfied Neither satisfied nor dissatisfied Online No About the same time waiting to enter Yes No Yes Yes Fairly dissatisfied Fairly satisfied 170 119129078645 463708557 2026-05-29 08:28:03 2026-05-29 08:30:37 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 171 119129079123 463708557 2026-05-29 08:28:50 2026-05-29 08:30:07 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied 172 119129076301 463708557 2026-05-29 08:24:24 2026-05-29 08:26:58 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter No No Yes Didn't ask / not applicable Very satisfied 173 119129052703 463708557 2026-05-29 07:46:53 2026-05-29 07:48:29 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied no 174 119129036802 463708557 2026-05-29 07:19:06 2026-05-29 07:26:07 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 175 119129030346 463708557 2026-05-29 07:10:03 2026-05-29 07:11:34 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 176 119128996485 463708557 2026-05-29 06:12:05 2026-05-29 06:15:09 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied 177 119128981387 463708557 2026-05-29 05:48:15 2026-05-29 05:50:10 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied 178 119128973399 463708557 2026-05-29 05:34:50 2026-05-29 05:35:45 No 179 119128954846 463708557 2026-05-29 05:08:14 2026-05-29 05:10:04 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 180 119128721961 463708557 2026-05-28 23:27:21 2026-05-28 23:30:21 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly satisfied Very satisfied 181 119128703763 463708557 2026-05-28 23:01:28 2026-05-28 23:03:48 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 182 119128699378 463708557 2026-05-28 22:55:20 2026-05-28 22:56:55 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 183 119128694429 463708557 2026-05-28 22:48:12 2026-05-28 22:49:52 Yes Fairly dissatisfied Fairly satisfied Online No Less time waiting to enter Yes No Yes Yes Neither/nor Very dissatisfied The site was offline regularly on the Sunday so had to come Bank Holiday Monday 184 119128692811 463708557 2026-05-28 22:45:51 2026-05-28 22:47:34 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 185 119128664900 463708557 2026-05-28 22:07:24 2026-05-28 22:09:19 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter No No Yes Yes Very satisfied Very satisfied 186 119128648100 463708557 2026-05-28 21:46:20 2026-05-28 21:48:50 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 187 119128636401 463708557 2026-05-28 21:31:24 2026-05-28 21:33:58 Yes Fairly dissatisfied Very dissatisfied Online Yes More time waiting to enter Yes No Yes No Neither/nor Neither/nor A long queue at 8:30! 188 119128623483 463708557 2026-05-28 21:16:18 2026-05-28 21:18:15 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied N/a 189 119128609358 463708557 2026-05-28 20:59:56 2026-05-28 21:04:12 Yes Fairly dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly dissatisfied Very satisfied I think the council website regarding booking is hard to understand - I actually work for the council and work on the computer all the time and I found it hard to work out. I don’t think it should be this hard. The turning up and getting into the site was easier/ the staff where all very helpful and very accommodating however the website let it down and should be made easier 190 119128600933 463708557 2026-05-28 20:49:34 2026-05-28 20:52:50 Yes Fairly dissatisfied Neither satisfied nor dissatisfied Online No Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly dissatisfied Neither/nor 191 119128601939 463708557 2026-05-28 20:51:07 2026-05-28 20:52:32 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 192 119128471685 463708557 2026-05-28 18:04:47 2026-05-28 20:28:37 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied Too much text Need to see booking form easily accessible on city site without hunting for it! 193 119128569815 463708557 2026-05-28 20:11:16 2026-05-28 20:13:30 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Very satisfied Very satisfied 194 119128556650 463708557 2026-05-28 19:57:25 2026-05-28 19:59:26 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied No difficulty had 195 119128549709 463708557 2026-05-28 19:48:16 2026-05-28 19:51:46 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 196 119128537762 463708557 2026-05-28 19:33:37 2026-05-28 19:35:13 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 197 119128537486 463708557 2026-05-28 19:33:22 2026-05-28 19:33:30 No 198 119128532898 463708557 2026-05-28 19:27:29 2026-05-28 19:29:07 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 199 119128509920 463708557 2026-05-28 18:57:57 2026-05-28 19:28:00 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 200 119128526348 463708557 2026-05-28 19:19:21 2026-05-28 19:21:33 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 201 119128525621 463708557 2026-05-28 19:18:31 2026-05-28 19:20:45 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 202 119128516906 463708557 2026-05-28 19:06:59 2026-05-28 19:10:06 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied Be useful to register and then just book slots each time. Currently have to reinput all personal info so could be streamlined 203 119128514295 463708557 2026-05-28 19:03:19 2026-05-28 19:06:37 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied 204 119128514060 463708557 2026-05-28 19:02:47 2026-05-28 19:03:33 Yes Very satisfied Very satisfied Online Yes 205 119128513427 463708557 2026-05-28 19:02:24 2026-05-28 19:03:26 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 206 119128499162 463708557 2026-05-28 18:42:11 2026-05-28 18:45:49 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied Seemed straightforward to us, reception staff were careful to point to best parking slot. 207 119128490435 463708557 2026-05-28 18:30:40 2026-05-28 18:35:14 Yes Very dissatisfied Fairly satisfied Online No About the same time waiting to enter Yes No Yes Yes Fairly dissatisfied Fairly satisfied Die to the nature of the charity, I would need to do ad-hoc trips to the HWRC but this is not possible anymore and we often have waste lying in front of the properties as we can’t dispose of the waste when we need to and need to wait for the next appointment - which id usually around a week to wait 208 119128486358 463708557 2026-05-28 18:25:20 2026-05-28 18:26:20 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 209 119128484258 463708557 2026-05-28 18:22:18 2026-05-28 18:25:12 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 210 119128481872 463708557 2026-05-28 18:19:01 2026-05-28 18:21:42 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 211 119128476728 463708557 2026-05-28 18:11:48 2026-05-28 18:14:46 Yes Neither satisfied nor dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly satisfied Fairly satisfied 212 119128475783 463708557 2026-05-28 18:10:36 2026-05-28 18:12:02 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 213 119128473775 463708557 2026-05-28 18:07:39 2026-05-28 18:10:33 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied Took me a while to work out how to book a slot 214 119128461029 463708557 2026-05-28 17:51:15 2026-05-28 18:00:43 Yes Fairly dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied Booking is unnecessarily long and complex. Make these two changes to solve this problem: 1. When you enter the booking process, the first page should be the calendar showing availability. At the moment, users have to go through the entire booking process before they can see if the time they want is available. 2. Allow users to save their data (name, car registration etc) so they don't have to re-enter everything every time they use it. The completed page could come up automatically, with the option to make changes (if using a different car, for example). 215 119128466292 463708557 2026-05-28 17:58:10 2026-05-28 18:00:31 Yes Fairly satisfied Fairly satisfied No Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied 216 119128461293 463708557 2026-05-28 17:51:37 2026-05-28 17:54:51 Yes Fairly dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Neither/nor Very satisfied The online experience was bad due to the poorly designed website. 217 119128459331 463708557 2026-05-28 17:48:51 2026-05-28 17:51:22 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Neither/nor Neither/nor 218 119128457785 463708557 2026-05-28 17:46:42 2026-05-28 17:50:32 Yes Fairly dissatisfied Fairly satisfied Online Yes About the same time waiting to enter Yes No Yes Didn't ask / not applicable Very dissatisfied Fairly satisfied 219 119128459531 463708557 2026-05-28 17:49:11 2026-05-28 17:50:06 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 220 119128452431 463708557 2026-05-28 17:39:23 2026-05-28 17:49:37 Yes Neither satisfied nor dissatisfied Very dissatisfied Online Yes About the same time waiting to enter No No No Didn't ask / not applicable Neither/nor Neither/nor What was likely an admin error on my part meant I booked an appointment for 530 on a Friday (not Thursday as intended). I arrived at my intended booking time on Thursday. Even though the site was not busy, I was refused entry. Very disappointing. No common sense. 221 119128457031 463708557 2026-05-28 17:45:34 2026-05-28 17:48:18 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Not applicable Yes Yes Neither/nor Very satisfied 222 119128452337 463708557 2026-05-28 17:39:14 2026-05-28 17:41:05 Yes Fairly satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Didn't ask / not applicable Neither/nor Neither/nor 223 119128450652 463708557 2026-05-28 17:36:51 2026-05-28 17:38:03 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 224 119128450648 463708557 2026-05-28 17:36:53 2026-05-28 17:37:51 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 225 119128448212 463708557 2026-05-28 17:33:22 2026-05-28 17:37:11 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 226 119128444921 463708557 2026-05-28 17:28:56 2026-05-28 17:29:58 Yes Very satisfied Very satisfied Online Yes Yes No Yes Yes Very satisfied Very satisfied 227 119128444495 463708557 2026-05-28 17:28:22 2026-05-28 17:29:30 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 228 119128439252 463708557 2026-05-28 17:21:27 2026-05-28 17:29:24 Yes Fairly dissatisfied Fairly dissatisfied Online No About the same time waiting to enter Yes Not applicable Yes Yes Neither/nor Very satisfied I didnt know abt out the new booking system so I arrived one morning on the way to work and was told I wasnt able to access the site. Of course, I had to access the site in order to drive through and be sent away. It was very quiet there were hardly any people there. I tried to book but the next appt wasnt until several hours away. I drove up to ask if now I had booked and had arrived they would let me in but they refused, of course they had to let me in again so I could drive away! I had to take my rubbish to work and then leave work to return to deposit it. When I returned at my booked appt it was MUCH BUSIER than when I had been there earlier. It doesnt make sense to turn people away when it is quiet. Its a huge waste of staff time to argue with people and it's a risk that people will just leave and dump their rubbish somewhere. Taking your stuff to recycling is a choice and it needs to be made as easy as possible. All I had was cardboard it took me less than 3 mins to get rid of it and i could have easily done that boith times i was obliged to drive through your facilty and not allowed to!! 229 119128441591 463708557 2026-05-28 17:24:36 2026-05-28 17:26:56 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 230 119128441593 463708557 2026-05-28 17:24:35 2026-05-28 17:25:56 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 231 119128441274 463708557 2026-05-28 17:23:48 2026-05-28 17:24:21 Yes 232 119128432329 463708557 2026-05-28 17:13:01 2026-05-28 17:19:47 Yes Very dissatisfied Fairly dissatisfied Online Yes Less time waiting to enter Yes No No Didn't ask / not applicable Fairly dissatisfied Neither/nor The whole booking system is a joke. There were no appointments available until 4pm but then just one popped up for midday so I took it, but I would not have waited for 4pm when it is the worst time to travel in york, also making the booking time made the whole experience stressful, what if I dont get there in time? What if I don't have enough time to unload. It did felt stressful and to be honest next time I just go to Strensall... at least I don't miss my opportunity if I am late with the traffic... also can I mention although there was no time slots available between 12pm and 4pm when I left the site was almost empty... 233 119128434381 463708557 2026-05-28 17:15:20 2026-05-28 17:16:48 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 234 119128433291 463708557 2026-05-28 17:14:05 2026-05-28 17:16:19 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 235 119128429146 463708557 2026-05-28 17:09:20 2026-05-28 17:12:15 Yes Very satisfied Neither satisfied nor dissatisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Fairly satisfied 236 119128423484 463708557 2026-05-28 17:02:37 2026-05-28 17:09:48 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied There really is a need to reduce the information needed to make a booking. So much of the information is the same each time I make an application. Give me an id account so that you hold much of the info that is the same each time I make a request - such as residence details, vehicle number etc. Or at least give me the option to have an id number/account; I appreciate for some users these will often not remain the same each trip/application. 237 119128426993 463708557 2026-05-28 17:06:43 2026-05-28 17:09:19 Yes Very satisfied Very satisfied Online Yes Not applicable or first visit Yes No Yes Yes Very satisfied Very satisfied 238 119128425087 463708557 2026-05-28 17:04:32 2026-05-28 17:06:08 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Not applicable Yes Didn't ask / not applicable Very satisfied Very satisfied 239 119128424986 463708557 2026-05-28 16:50:32 2026-05-28 17:05:34 Yes Fairly dissatisfied Very satisfied Online Yes Less time waiting to enter No No Yes Yes Neither/nor Neither/nor 240 119128423695 463708557 2026-05-28 17:02:49 2026-05-28 17:04:04 Yes Fairly satisfied Fairly satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied 241 119128422672 463708557 2026-05-28 17:01:31 2026-05-28 17:03:17 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied 242 119128421263 463708557 2026-05-28 16:59:33 2026-05-28 17:02:36 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Fairly satisfied 243 119128422381 463708557 2026-05-28 17:01:15 2026-05-28 17:02:19 Yes Fairly satisfied Fairly satisfied Online Yes About the same time waiting to enter Yes No Yes Yes 244 119128420508 463708557 2026-05-28 16:58:12 2026-05-28 17:01:34 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 245 119128418256 463708557 2026-05-28 16:55:09 2026-05-28 17:01:08 Yes Very dissatisfied Neither satisfied nor dissatisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very dissatisfied Fairly satisfied The booking system is very poor and needs total redesign. Currently you have to read a lot of terms and conditions and input a lot of personal information before you even get to see what booking slots are available. The whole process is inconvenient and time consuming. You should get to see what booking slots are available first. You shouldn't have to read so many terms and conditions (this was never a requirement before the booking system). You shouldn't have to input so much information. The current process is badly designed, cumbersome and time consuming. It should be simple, straight-forward, quick and convenient to use. 246 119128422149 463708557 2026-05-28 17:00:57 2026-05-28 17:01:06 No 247 119128418447 463708557 2026-05-28 16:56:04 2026-05-28 16:57:05 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 248 119128417309 463708557 2026-05-28 16:54:46 2026-05-28 16:56:46 Yes Very satisfied Fairly satisfied Online Yes About the same time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 249 119128415626 463708557 2026-05-28 16:52:33 2026-05-28 16:56:36 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 250 119128416067 463708557 2026-05-28 16:53:04 2026-05-28 16:55:56 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Everything was fab 251 119128414519 463708557 2026-05-28 16:51:09 2026-05-28 16:53:27 Yes Very satisfied Very satisfied By telephone Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied Struggled to do this online... No available slots on line, but there were when I phoned to book. 252 119128414587 463708557 2026-05-28 16:50:23 2026-05-28 16:52:46 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 253 119128415571 463708557 2026-05-28 16:52:34 2026-05-28 16:52:40 Yes 254 119128414751 463708557 2026-05-28 16:51:25 2026-05-28 16:52:21 Yes Neither satisfied nor dissatisfied Fairly dissatisfied 255 119128413833 463708557 2026-05-28 16:50:18 2026-05-28 16:52:17 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 256 119128414051 463708557 2026-05-28 16:50:33 2026-05-28 16:52:06 Yes Fairly dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Fairly satisfied Very satisfied 257 119128145940 463708557 2026-05-28 08:38:21 2026-05-28 08:41:09 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied None 258 119127382988 463708557 2026-05-27 09:18:54 2026-05-27 09:20:22 Yes Very dissatisfied Neither satisfied nor dissatisfied Online Yes About the same time waiting to enter Yes No Yes Yes Fairly dissatisfied Very satisfied The que was still very long seems pointless to me 259 119126649042 463708557 2026-05-26 11:33:17 2026-05-26 11:36:15 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes Yes Yes Yes Fairly satisfied Very satisfied 260 119126624063 463708557 2026-05-26 10:36:44 2026-05-26 10:38:40 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 261 119126582439 463708557 2026-05-26 08:53:56 2026-05-26 08:55:21 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 262 119126532113 463708557 2026-05-26 06:09:55 2026-05-26 06:12:56 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter No No Yes Yes Very satisfied 263 119126226842 463708557 2026-05-25 16:57:40 2026-05-25 16:59:03 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 264 119126133283 463708557 2026-05-25 13:36:38 2026-05-25 13:38:19 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied 265 119126090615 463708557 2026-05-25 11:40:19 2026-05-25 11:43:17 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 266 119126081754 463708557 2026-05-25 11:11:17 2026-05-25 11:11:43 No 267 119125863716 463708557 2026-05-24 22:02:03 2026-05-24 22:05:11 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 268 119125855311 463708557 2026-05-24 21:29:25 2026-05-24 21:31:28 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 269 119125854123 463708557 2026-05-24 21:24:40 2026-05-24 21:27:15 Yes Very satisfied Very satisfied Online Yes Not applicable or first visit Yes No Yes Yes Fairly satisfied Fairly satisfied 270 119125839319 463708557 2026-05-24 20:29:02 2026-05-24 20:31:05 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied 271 119125828213 463708557 2026-05-24 19:45:23 2026-05-24 19:48:22 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Fairly satisfied 272 119125798488 463708557 2026-05-24 17:55:36 2026-05-24 17:57:42 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 273 119125796368 463708557 2026-05-24 17:48:57 2026-05-24 17:51:48 Yes Fairly dissatisfied Fairly satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Neither/nor Neither/nor Appointment booked online but at arrival the booking did not show up on their list. However after showing yhe confirmation email I was granted access. 274 119125786516 463708557 2026-05-24 17:14:00 2026-05-24 17:15:53 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 275 119125782759 463708557 2026-05-24 17:01:07 2026-05-24 17:02:58 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Neither/nor Neither/nor 276 119125780840 463708557 2026-05-24 16:54:34 2026-05-24 16:56:26 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 277 119125779822 463708557 2026-05-24 16:51:15 2026-05-24 16:52:07 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 278 119125767881 463708557 2026-05-24 16:11:05 2026-05-24 16:12:54 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 279 119125762334 463708557 2026-05-24 15:52:02 2026-05-24 15:53:47 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 280 119125749037 463708557 2026-05-24 15:06:06 2026-05-24 15:14:57 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied None 281 119125748436 463708557 2026-05-24 15:04:10 2026-05-24 15:06:31 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 282 119125739368 463708557 2026-05-24 14:32:26 2026-05-24 14:33:38 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 283 119125733980 463708557 2026-05-24 14:13:13 2026-05-24 14:15:45 Yes Fairly dissatisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Fairly dissatisfied Very satisfied Too much text and complex instructions 284 119125730924 463708557 2026-05-24 14:02:04 2026-05-24 14:03:31 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied 285 119125728942 463708557 2026-05-24 13:54:28 2026-05-24 13:56:27 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 286 119125726451 463708557 2026-05-24 13:44:39 2026-05-24 13:48:15 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 287 119125721656 463708557 2026-05-24 13:25:49 2026-05-24 13:31:58 Yes Very dissatisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very dissatisfied Very satisfied Tried booking several times with an incorrect time confirmed each time. Tried amending the booked appointment only for yet another incorrect time to be confirmed. Why can’t the website show available time slots first and then move on to booking them. 288 119125719492 463708557 2026-05-24 13:17:05 2026-05-24 13:19:15 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 289 119125717148 463708557 2026-05-24 13:07:39 2026-05-24 13:11:48 Yes Fairly satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Fairly satisfied Fairly satisfied None. I have to say that I am not in favour of having a booking system. The old method of turn-up, wait a short period, empty waste and go seemed OK to me. 290 119125714955 463708557 2026-05-24 12:58:52 2026-05-24 12:59:57 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied Think it’s great much better than queuing before! 291 119125714950 463708557 2026-05-24 12:58:43 2026-05-24 12:59:42 Yes Very satisfied Very satisfied Online Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 292 119125714323 463708557 2026-05-24 12:56:04 2026-05-24 12:58:30 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 293 119125713726 463708557 2026-05-24 12:53:35 2026-05-24 12:55:07 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 294 119125712885 463708557 2026-05-24 12:50:07 2026-05-24 12:53:24 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied N/A 295 119125709398 463708557 2026-05-24 12:35:05 2026-05-24 12:36:26 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 296 119125709039 463708557 2026-05-24 12:33:27 2026-05-24 12:35:33 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 297 119125708819 463708557 2026-05-24 12:32:33 2026-05-24 12:34:25 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied N/A 298 119125708632 463708557 2026-05-24 12:31:47 2026-05-24 12:33:19 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 299 119125708033 463708557 2026-05-24 12:29:04 2026-05-24 12:30:42 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 300 119125707852 463708557 2026-05-24 12:28:13 2026-05-24 12:29:27 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 301 119125706018 463708557 2026-05-24 12:19:27 2026-05-24 12:29:10 Yes Neither satisfied nor dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Neither/nor Very satisfied It’s very long winded. If there were a question at the very beginning such as “ Are you a normal citizen using your own car with normal household waste?” then that would cut out most of the other steps. 302 119125706463 463708557 2026-05-24 12:21:53 2026-05-24 12:25:26 Yes Fairly dissatisfied Fairly dissatisfied Online Yes Not applicable or first visit Yes No Yes No Neither/nor Neither/nor 4 men stood around talking at 5.30 watching my poorly wife carry a very large heavy box without any offer of help or assistance, I am disabled so I am restricted to my abilities 303 119125706742 463708557 2026-05-24 12:23:08 2026-05-24 12:25:01 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter No No Yes Yes Very satisfied Very satisfied 304 119125706537 463708557 2026-05-24 12:22:14 2026-05-24 12:24:39 Yes Very satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Fairly satisfied 305 119125706573 463708557 2026-05-24 12:22:21 2026-05-24 12:24:18 Yes Very dissatisfied Fairly satisfied Online No Less time waiting to enter Yes No Yes Yes Fairly dissatisfied Fairly satisfied 306 119125705660 463708557 2026-05-24 12:18:08 2026-05-24 12:22:48 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Fairly dissatisfied Some delay before parking slot available close to garden waste skip. 307 119125705730 463708557 2026-05-24 12:18:36 2026-05-24 12:20:16 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 308 119125705514 463708557 2026-05-24 12:17:36 2026-05-24 12:19:13 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 309 119125705454 463708557 2026-05-24 12:17:20 2026-05-24 12:19:04 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 310 119125648409 463708557 2026-05-24 07:15:23 2026-05-24 07:16:55 Yes Very satisfied Very satisfied Online No Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 311 119125436740 463708557 2026-05-23 17:15:28 2026-05-23 17:18:28 Yes Fairly dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly dissatisfied Fairly satisfied The booking form is several pages long with a huge amount of information. Seems overly cumbersome. 312 119125378103 463708557 2026-05-23 14:47:12 2026-05-23 14:54:48 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied miles better, no waiting, no queues, THANK YOU love it. 313 119125339790 463708557 2026-05-23 13:00:55 2026-05-23 13:02:28 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 314 119125302300 463708557 2026-05-23 10:38:00 2026-05-23 10:43:49 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied Finding the link to book a visit on the web site is not that obvious. You have to click a few links on the waste page to find the booking form. The first thing you should see on the website is a big button at the top which is made obvious saying book your visit now. This would prevent having to scroll through various pages and find the button to book. 315 119125277154 463708557 2026-05-23 08:44:01 2026-05-23 08:45:20 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 316 119125026903 463708557 2026-05-22 20:17:51 2026-05-22 20:21:33 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied None 317 119125017915 463708557 2026-05-22 20:03:54 2026-05-22 20:05:17 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied Staff are great 318 119125009976 463708557 2026-05-22 19:51:07 2026-05-22 19:53:03 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 319 119124996694 463708557 2026-05-22 19:29:13 2026-05-22 19:36:58 Yes Fairly satisfied Fairly satisfied Online No Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly satisfied Fairly satisfied Not much different for myself with the new system as only use during week & try to avoid busy weekends,never really had to queue during week before new system was introduced, totally understand why it was brought in but a bit more planning needed now as not always the time slots available unless book a bit in advance. 320 119124987401 463708557 2026-05-22 19:12:39 2026-05-22 19:15:11 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 321 119124959992 463708557 2026-05-22 18:28:40 2026-05-22 18:31:33 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Neither/nor 322 119124893843 463708557 2026-05-22 16:44:34 2026-05-22 16:47:48 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Fairly satisfied No problems 323 119124872882 463708557 2026-05-22 16:12:30 2026-05-22 16:14:57 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 324 119124835762 463708557 2026-05-22 15:18:29 2026-05-22 15:19:59 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 325 119124828760 463708557 2026-05-22 15:08:08 2026-05-22 15:10:37 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 326 119124827783 463708557 2026-05-22 15:06:42 2026-05-22 15:08:58 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 327 119124796018 463708557 2026-05-22 14:19:00 2026-05-22 14:21:37 Yes Fairly dissatisfied Very dissatisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly dissatisfied Neither/nor 328 119124790605 463708557 2026-05-22 14:11:08 2026-05-22 14:12:11 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 329 119124776068 463708557 2026-05-22 13:47:56 2026-05-22 13:50:59 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 330 119124773101 463708557 2026-05-22 13:42:56 2026-05-22 13:47:14 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 331 119124763747 463708557 2026-05-22 13:27:20 2026-05-22 13:29:03 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 332 119124761710 463708557 2026-05-22 13:23:53 2026-05-22 13:25:04 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 333 119124760135 463708557 2026-05-22 13:21:01 2026-05-22 13:22:49 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 334 119124753526 463708557 2026-05-22 13:08:35 2026-05-22 13:10:07 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 335 119124752160 463708557 2026-05-22 13:05:59 2026-05-22 13:07:18 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 336 119124749711 463708557 2026-05-22 13:01:06 2026-05-22 13:03:09 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 337 119124743921 463708557 2026-05-22 12:48:39 2026-05-22 12:55:17 Yes Very dissatisfied Neither satisfied nor dissatisfied Online No About the same time waiting to enter Yes No Yes Didn't ask / not applicable Very dissatisfied Neither/nor Time consuming compared to being able to go when I'm ready. Doesn't show you the free slots so you pick one then it tells you you can't go then. I find doing anything on my phone annoying as it's so small, don't have a computer. And why on earth all the questions!! Used to just turn up, no questions. Like everything lately just more and more complicated....annoying 338 119124744666 463708557 2026-05-22 12:50:32 2026-05-22 12:52:51 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 339 119124724534 463708557 2026-05-22 12:07:12 2026-05-22 12:09:43 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 340 119124721092 463708557 2026-05-22 11:58:52 2026-05-22 12:00:59 Yes Fairly satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Didn't ask / not applicable Fairly satisfied Very satisfied 341 119124718982 463708557 2026-05-22 11:54:02 2026-05-22 11:55:02 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 342 119124717068 463708557 2026-05-22 11:49:08 2026-05-22 11:50:58 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 343 119124714539 463708557 2026-05-22 11:42:43 2026-05-22 11:44:31 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied No difficulty 344 119124713125 463708557 2026-05-22 11:39:31 2026-05-22 11:42:11 Yes Neither satisfied nor dissatisfied Neither satisfied nor dissatisfied Online Yes Less time waiting to enter No No Yes Yes Neither/nor Fairly satisfied I would allow bookings to be split by 15 mins instead of half hours. 345 119124713098 463708557 2026-05-22 11:39:29 2026-05-22 11:41:09 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 346 119124712417 463708557 2026-05-22 11:37:47 2026-05-22 11:40:34 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter No No Yes Yes Very satisfied Very satisfied N/a 347 119124710994 463708557 2026-05-22 11:34:24 2026-05-22 11:37:13 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 348 119124710525 463708557 2026-05-22 11:33:07 2026-05-22 11:36:34 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Not applicable Yes Yes Fairly satisfied Very satisfied 349 119124710929 463708557 2026-05-22 11:34:19 2026-05-22 11:36:14 Yes Neither satisfied nor dissatisfied Fairly dissatisfied Online Yes Less time waiting to enter No Yes Yes Fairly dissatisfied Fairly dissatisfied 350 119124709812 463708557 2026-05-22 11:31:33 2026-05-22 11:32:33 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 351 119124708856 463708557 2026-05-22 11:29:17 2026-05-22 11:30:41 Yes Very satisfied Very satisfied By telephone Yes Less time waiting to enter Yes Not applicable Yes Yes Very satisfied Very satisfied None 352 119124416182 463708557 2026-05-21 22:46:34 2026-05-21 22:48:17 Yes Fairly satisfied Fairly satisfied Online No Less time waiting to enter No No Yes Yes Fairly satisfied Fairly satisfied 353 119124360346 463708557 2026-05-21 21:18:44 2026-05-21 21:22:18 Yes Neither satisfied nor dissatisfied Very dissatisfied Online No About the same time waiting to enter Yes No No No Neither/nor Very dissatisfied Problem wasn't the booking as much as having to wait once in there despite the place bring mostly empty because of having limited space for vans, absolutely unnecessary and added more time to my trip , nonfiscretion used, as was ' policy' imposed by cyc 354 119124358987 463708557 2026-05-21 21:16:37 2026-05-21 21:18:23 Yes Neither satisfied nor dissatisfied Fairly dissatisfied Online No About the same time waiting to enter Yes No No No Neither/nor Neither/nor 355 119124209919 463708557 2026-05-21 17:55:58 2026-05-21 18:03:26 Yes Fairly satisfied Very satisfied By telephone Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied I booked by telephone and I waited 10 minutes to have anyone answer the phone. When they did the person who dealt with my requests was very helpful and professional. 356 119124199563 463708557 2026-05-21 17:43:07 2026-05-21 17:44:55 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied no difficulties 357 119124171865 463708557 2026-05-21 17:11:28 2026-05-21 17:13:22 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 358 119124135744 463708557 2026-05-21 16:26:49 2026-05-21 16:27:59 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 359 119123962225 463708557 2026-05-21 12:19:59 2026-05-21 12:20:09 No 360 119123932962 463708557 2026-05-21 11:14:16 2026-05-21 11:16:38 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Fairly satisfied 361 119123930284 463708557 2026-05-21 11:07:55 2026-05-21 11:08:06 No 362 119123923550 463708557 2026-05-21 10:50:17 2026-05-21 10:52:07 Yes Very satisfied Very satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 363 119123922841 463708557 2026-05-21 10:48:41 2026-05-21 10:50:58 Yes Very satisfied Very satisfied Online Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied 364 119123918974 463708557 2026-05-21 10:37:30 2026-05-21 10:41:30 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Fairly satisfied 365 119123880281 463708557 2026-05-21 09:04:04 2026-05-21 09:09:17 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied The staff at Hazel Court are excellent, courteous and always helpful. On the booking tool can you bring the slot availability calendar to the start of the process and not the end. It is discouraging to have to fill in the forms before you get to the calendar. I looked at the section about ‘me’. What do things like religion and sexual orientation have to do with waste disposal. Ridiculous beyond belief. Stop wasting people’s time and council tax money with this nonsense. 366 119123879204 463708557 2026-05-21 09:01:29 2026-05-21 09:03:48 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 367 119123515527 463708557 2026-05-20 19:44:48 2026-05-20 19:47:47 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied None 368 119123487391 463708557 2026-05-20 19:09:41 2026-05-20 19:12:38 Yes Fairly satisfied Fairly satisfied Online Yes About the same time waiting to enter Yes No Yes Yes Neither/nor Fairly satisfied Online not ideal Rather human to human 369 119123461864 463708557 2026-05-20 18:39:04 2026-05-20 18:40:36 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 370 119123457838 463708557 2026-05-20 18:33:07 2026-05-20 18:39:39 Yes Fairly satisfied Fairly satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Fairly satisfied Very satisfied 371 119123452583 463708557 2026-05-20 18:27:07 2026-05-20 18:29:05 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Didn't ask / not applicable Very satisfied Very satisfied 372 119123434805 463708557 2026-05-20 18:05:10 2026-05-20 18:07:35 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 373 119123387988 463708557 2026-05-20 17:09:50 2026-05-20 17:12:18 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Fairly satisfied 374 119123327100 463708557 2026-05-20 16:00:02 2026-05-20 16:01:18 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 375 119123280490 463708557 2026-05-20 15:04:46 2026-05-20 15:06:07 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 376 119123234531 463708557 2026-05-20 14:05:24 2026-05-20 14:07:19 Yes Very dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very dissatisfied Very satisfied Horrible system. Please bring back old process. 377 119123208160 463708557 2026-05-20 13:24:58 2026-05-20 13:26:50 Yes Fairly satisfied Fairly satisfied Online Yes Not applicable or first visit Yes No Yes Didn't ask / not applicable Fairly dissatisfied Fairly satisfied Just tracking it down was not easy 378 119123201337 463708557 2026-05-20 13:14:04 2026-05-20 13:17:25 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied 379 119123200001 463708557 2026-05-20 13:12:07 2026-05-20 13:13:52 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied Would be good to see the available appointments before giving all my information, if I spend 5 minutes filling in data but then there isn't a suitable time for me right now, it's time wasted 380 119123190254 463708557 2026-05-20 12:56:25 2026-05-20 13:03:43 Yes Fairly dissatisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied The online booking system is needlessly complicated. It should be simplified to make it quicker to use. How about an app which could be prepopulated so that users would only have to enter most of the information once and not for each booking! 381 119123174542 463708557 2026-05-20 12:27:32 2026-05-20 12:29:21 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 382 119123170257 463708557 2026-05-20 12:19:01 2026-05-20 12:20:35 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 383 119123169823 463708557 2026-05-20 12:16:25 2026-05-20 12:20:20 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 384 119123168905 463708557 2026-05-20 12:16:03 2026-05-20 12:18:20 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 385 119123167792 463708557 2026-05-20 12:14:07 2026-05-20 12:17:16 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes Yes Yes Yes Very satisfied Very satisfied 386 119123166970 463708557 2026-05-20 12:12:14 2026-05-20 12:14:57 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter No No Yes Yes Very satisfied Very satisfied 387 119123166772 463708557 2026-05-20 12:11:53 2026-05-20 12:14:26 Yes Fairly satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Fairly satisfied Very satisfied No problems 388 119123166705 463708557 2026-05-20 12:11:54 2026-05-20 12:13:27 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter Yes No Yes Yes Very satisfied Very satisfied 389 119123165835 463708557 2026-05-20 12:10:13 2026-05-20 12:11:27 Yes Very satisfied Very satisfied Online Yes Less time waiting to enter No Yes Yes Yes Very satisfied Very satisfied 390 119070463717 463708557 2026-03-05 14:12:46 2026-03-05 14:15:33 Yes Fairly satisfied Fairly satisfied Online Yes Not applicable or first visit Yes Not applicable No Yes 391 119070451121 463708557 2026-03-05 13:55:03 2026-03-05 13:55:11 Yes