{
  "fields": [{"id":"_id","type":"int"},{"id":"Respondent ID","type":"text"},{"id":"Collector ID","type":"text"},{"id":"Start Date","type":"text"},{"id":"End Date","type":"text"},{"id":"Do you confirm that you have read and understood the privacy no","type":"text"},{"id":"How satisfied or dissatisfied were you with the overall booking","type":"text"},{"id":"How satisfied or dissatisfied were you with your appointment at","type":"text"},{"id":"How did you book your appointment?","type":"text"},{"id":"Were you able to book a suitable date and time for your visit t","type":"text"},{"id":"Since we introduced booking, how does the wait time to enter Ha","type":"text"},{"id":"Did you pre-sort your waste before arriving?","type":"text"},{"id":"Did you bring waste for a neighbour or friend to maximise your","type":"text"},{"id":"Did you have enough time within your booked appointment to unlo","type":"text"},{"id":"Were staff able to answer your questions during your visit?","type":"text"},{"id":"How satisfied or dissatisfied were you with the following? Acce","type":"text"},{"id":"How satisfied or dissatisfied were you with the following? The","type":"text"},{"id":"If you had any difficulty booking an appointment to visit Hazel","type":"text"}],
  "records": [
    [1,"119132378335","463708557","2026-06-02 23:47:44","2026-06-03 00:04:34","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","Only issue is not being able to book at short notice as no spaces available"],
    [2,"119132346740","463708557","2026-06-02 22:57:25","2026-06-02 22:59:08","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [3,"119132247343","463708557","2026-06-02 20:37:49","2026-06-02 20:39:37","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [4,"119132231378","463708557","2026-06-02 20:18:19","2026-06-02 20:20:03","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","No"],
    [5,"119132177610","463708557","2026-06-02 19:16:29","2026-06-02 19:20:49","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly satisfied","Fairly satisfied",null],
    [6,"119132173181","463708557","2026-06-02 19:10:58","2026-06-02 19:13:54","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [7,"119132139049","463708557","2026-06-02 18:28:35","2026-06-02 18:29:19","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied","Non "],
    [8,"119132137747","463708557","2026-06-02 18:26:47","2026-06-02 18:28:20","Yes","Very satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied","No issues "],
    [9,"119132098711","463708557","2026-06-02 17:38:12","2026-06-02 17:40:52","Yes","Very satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","Not applicable","Yes","No","Very satisfied","Very satisfied",null],
    [10,"119132067684","463708557","2026-06-02 17:02:14","2026-06-02 17:04:25","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [11,"119132058744","463708557","2026-06-02 16:51:49","2026-06-02 16:54:26","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [12,"119132018866","463708557","2026-06-02 16:03:15","2026-06-02 16:18:20","Yes","Very dissatisfied","Neither satisfied nor dissatisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very dissatisfied","Neither/nor","None of the above. There ante two main issues for me. One, is with the web application design. It is unintuitive, somewhat irrelevant to the users real life context, involves unnecessary and over long clicks/completion and so frustrates and takes more time than the expected and established norm comparing to other similar online apps. The second, and perhaps more significant, is the lack of opportunity to access the site in a timely fashion. I have had to wait for 2 days to find an available slot, which just means waste has to be stored (often impractical), or inconvenient planning ahead, or cancellation as by the time the appointment comes around, another priority trumps it and I can’t attend.  Finding this experience unhelpful, I avoid it and visit the freely accessible alternative site. However, it is clear that others feel and do likewise, as that site is now much busier and queues form there. It feels this new system only serves itself rather than the citizens it is supposed to support.  "],
    [13,"119132025577","463708557","2026-06-02 16:10:54","2026-06-02 16:12:45","Yes","Fairly satisfied","Very satisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [14,"119132020910","463708557","2026-06-02 16:05:49","2026-06-02 16:08:09","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","I go frequently and get tired of having to go through the admin questions each time. Wd be be better if details could be saved for repeat visitors so we don’t have to go through the same questions every time. "],
    [15,"119132022105","463708557","2026-06-02 16:06:59","2026-06-02 16:07:17","Yes",null,null,null,null,null,null,null,null,null,null,null,null],
    [16,"119132011759","463708557","2026-06-02 15:55:19","2026-06-02 15:56:50","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [17,"119132010663","463708557","2026-06-02 15:53:49","2026-06-02 15:56:27","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [18,"119132007954","463708557","2026-06-02 15:49:48","2026-06-02 15:53:00","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [19,"119132006373","463708557","2026-06-02 15:48:34","2026-06-02 15:51:03","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [20,"119131985576","463708557","2026-06-02 15:24:27","2026-06-02 15:26:28","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [21,"119131980891","463708557","2026-06-02 15:18:33","2026-06-02 15:19:30","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [22,"119131960139","463708557","2026-06-02 14:52:49","2026-06-02 14:54:52","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [23,"119131957363","463708557","2026-06-02 14:49:16","2026-06-02 14:50:16","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied",null,null],
    [24,"119131949460","463708557","2026-06-02 14:38:59","2026-06-02 14:41:24","Yes","Fairly dissatisfied","Fairly dissatisfied","Online","No","More time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Neither/nor",null],
    [25,"119131943219","463708557","2026-06-02 14:31:10","2026-06-02 14:32:43","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [26,"119131915899","463708557","2026-06-02 13:53:44","2026-06-02 13:55:34","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [27,"119131900741","463708557","2026-06-02 13:30:55","2026-06-02 13:32:50","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [28,"119131892948","463708557","2026-06-02 13:18:24","2026-06-02 13:20:00","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [29,"119131887222","463708557","2026-06-02 13:09:24","2026-06-02 13:11:25","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","The book systems is a bit clunky and it never has weekend slots."],
    [30,"119131865367","463708557","2026-06-02 12:31:48","2026-06-02 12:33:21","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [31,"119131864175","463708557","2026-06-02 12:29:36","2026-06-02 12:31:34","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Not applicable","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [32,"119131861886","463708557","2026-06-02 12:25:30","2026-06-02 12:27:27","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [33,"119131849215","463708557","2026-06-02 12:01:25","2026-06-02 12:02:56","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [34,"119131822395","463708557","2026-06-02 11:08:00","2026-06-02 11:11:26","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly satisfied","Very satisfied","N/a"],
    [35,"119131815829","463708557","2026-06-02 10:54:17","2026-06-02 10:55:46","Yes","Very satisfied","Very satisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","None"],
    [36,"119131811234","463708557","2026-06-02 10:44:38","2026-06-02 10:46:09","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied"," NA"],
    [37,"119131796901","463708557","2026-06-02 10:14:27","2026-06-02 10:16:06","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [38,"119131794846","463708557","2026-06-02 10:10:13","2026-06-02 10:12:27","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [39,"119131792893","463708557","2026-06-02 10:06:37","2026-06-02 10:08:06","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [40,"119131789963","463708557","2026-06-02 10:00:37","2026-06-02 10:03:02","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [41,"119131777063","463708557","2026-06-02 09:33:44","2026-06-02 09:37:40","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly dissatisfied","Fairly satisfied","It would be really helpful if I could look online and see what slots may be available before entering all  my details.   Sometimes you've not made a decision about when to go and checking availability of slots helps make that decision. But as the system works, you have to go through all the car reg details etc just to find out if there are any slots available on your preferred day.  "],
    [42,"119131762642","463708557","2026-06-02 09:03:42","2026-06-02 09:05:40","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Fairly satisfied",null],
    [43,"119131717393","463708557","2026-06-02 07:21:46","2026-06-02 07:27:47","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Neither/nor","Very satisfied","If the system could recognise me as a repeat user (ie. Name / email / car reg ) perhaps following bookings could be easier & quicker"],
    [44,"119131504085","463708557","2026-06-01 22:47:14","2026-06-01 22:56:36","Yes","Neither satisfied nor dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","n/a"],
    [45,"119131477987","463708557","2026-06-01 22:07:38","2026-06-01 22:10:30","Yes","Very satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly satisfied","Fairly satisfied",null],
    [46,"119131461856","463708557","2026-06-01 21:43:07","2026-06-01 21:46:20","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [47,"119131446766","463708557","2026-06-01 21:21:57","2026-06-01 21:23:40","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [48,"119131444491","463708557","2026-06-01 21:18:30","2026-06-01 21:20:15","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [49,"119131376585","463708557","2026-06-01 19:49:09","2026-06-01 19:53:13","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [50,"119131361720","463708557","2026-06-01 19:33:08","2026-06-01 19:35:47","Yes","Neither satisfied nor dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Very satisfied",null],
    [51,"119131360845","463708557","2026-06-01 19:32:06","2026-06-01 19:33:25","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [52,"119131356951","463708557","2026-06-01 19:27:27","2026-06-01 19:28:56","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [53,"119131354804","463708557","2026-06-01 19:24:46","2026-06-01 19:26:06","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [54,"119131341403","463708557","2026-06-01 19:09:00","2026-06-01 19:12:46","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [55,"119131337893","463708557","2026-06-01 19:05:14","2026-06-01 19:07:57","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied","No difficulty with this booking, but when trying to book another appointment same day, there was no availability for another 3 days, yet when driving past, the site was very quiet!"],
    [56,"119131314317","463708557","2026-06-01 18:36:08","2026-06-01 18:38:53","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [57,"119131303990","463708557","2026-06-01 18:23:51","2026-06-01 18:26:00","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [58,"119131299529","463708557","2026-06-01 18:18:13","2026-06-01 18:21:42","Yes","Fairly satisfied","Very satisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [59,"119131297299","463708557","2026-06-01 18:15:26","2026-06-01 18:17:15","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [60,"119131294945","463708557","2026-06-01 18:12:04","2026-06-01 18:14:31","Yes","Very dissatisfied","Very satisfied","Online","No","Less time waiting to enter","No","No","Yes","Yes","Very dissatisfied","Very satisfied",null],
    [61,"119131295356","463708557","2026-06-01 18:12:50","2026-06-01 18:14:16","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [62,"119131290779","463708557","2026-06-01 18:07:01","2026-06-01 18:08:32","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","No","Yes","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [63,"119131280329","463708557","2026-06-01 17:52:58","2026-06-01 17:56:13","Yes","Neither satisfied nor dissatisfied","Neither satisfied nor dissatisfied","Online","No","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","N/A"],
    [64,"119131248028","463708557","2026-06-01 17:12:47","2026-06-01 17:52:55","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [65,"119131275857","463708557","2026-06-01 17:47:15","2026-06-01 17:49:45","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [66,"119131275736","463708557","2026-06-01 17:47:28","2026-06-01 17:49:23","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [67,"119131262644","463708557","2026-06-01 17:30:56","2026-06-01 17:32:02","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [68,"119131258541","463708557","2026-06-01 17:25:09","2026-06-01 17:27:50","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [69,"119131258890","463708557","2026-06-01 17:25:54","2026-06-01 17:26:13","Yes","Fairly dissatisfied","Very dissatisfied",null,null,null,null,null,null,null,null,null,null],
    [70,"119131254834","463708557","2026-06-01 17:20:16","2026-06-01 17:22:57","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [71,"119131244197","463708557","2026-06-01 17:08:26","2026-06-01 17:10:10","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","N/a"],
    [72,"119131241484","463708557","2026-06-01 17:05:24","2026-06-01 17:09:32","Yes","Neither satisfied nor dissatisfied","Very satisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied","I tried to book an appointment on Sunday morning for anytime on Sunday. The earliest available was Monday 5 pm. "],
    [73,"119131242667","463708557","2026-06-01 17:06:47","2026-06-01 17:08:27","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","No","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [74,"119131238348","463708557","2026-06-01 17:01:39","2026-06-01 17:03:34","Yes","Fairly satisfied","Very satisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [75,"119131230035","463708557","2026-06-01 16:50:39","2026-06-01 16:52:13","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [76,"119131219991","463708557","2026-06-01 16:36:39","2026-06-01 16:38:12","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [77,"119131215968","463708557","2026-06-01 16:32:00","2026-06-01 16:34:41","Yes","Very satisfied","Very satisfied","Online","Yes","Not applicable or first visit","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [78,"119131206723","463708557","2026-06-01 16:08:22","2026-06-01 16:29:06","Yes","Very dissatisfied","Neither satisfied nor dissatisfied","Online","No","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very dissatisfied","Neither/nor","I needed two visits as I would have a car full on both occasions.  Going through the whole screen after screen was painful The first effort I got to the end and the time I or day wanted was not available, so I had go around again to find a time that suited me. It would help if it started with times available first and then go through the rest of the questions.  As it was there was a question on the highway as always but they did move in quicker. I must say the staff were excellent trying hard to be helpful and get you to the nearest parking bay to make your off load easier and quicker. I have always pre sorted but many don't so perhaps some education is necessary."],
    [79,"119131209480","463708557","2026-06-01 16:24:17","2026-06-01 16:26:52","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [80,"119131207237","463708557","2026-06-01 16:21:19","2026-06-01 16:24:57","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","No difficulty at all"],
    [81,"119131204282","463708557","2026-06-01 16:18:00","2026-06-01 16:21:58","Yes","Fairly satisfied","Fairly satisfied","Online","No","Less time waiting to enter","Yes","Yes","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [82,"119131199429","463708557","2026-06-01 16:12:21","2026-06-01 16:19:24","Yes","Fairly dissatisfied","Fairly dissatisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very dissatisfied","Very satisfied","The actual booking page is difficult to find.  It easy to make mistakes while doing the booking as there is a combination of text with preselected next available date and calendars. Not intuitive at all. Also it is very difficult to organise and make it work, it is making life more difficult : for example if you are clearing the garage, you have to plan for a given time but it may take longer. You may also need more than one trip but you need to book again and chances are you need to wait one or two days. I would prefer waiting 30 minutes in the entrance than having to plan a weekend around trips to Hazel Court. "],
    [83,"119131200650","463708557","2026-06-01 16:13:15","2026-06-01 16:15:36","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [84,"119131200502","463708557","2026-06-01 16:13:33","2026-06-01 16:14:41","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [85,"119131197251","463708557","2026-06-01 16:09:47","2026-06-01 16:12:14","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [86,"119131197373","463708557","2026-06-01 16:10:00","2026-06-01 16:11:16","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [87,"119131197066","463708557","2026-06-01 16:09:37","2026-06-01 16:10:53","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [88,"119131195206","463708557","2026-06-01 16:07:23","2026-06-01 16:08:36","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [89,"119131190606","463708557","2026-06-01 16:01:58","2026-06-01 16:04:47","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [90,"119131186281","463708557","2026-06-01 15:56:30","2026-06-01 15:58:15","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [91,"119131185529","463708557","2026-06-01 15:55:36","2026-06-01 15:57:21","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [92,"119131184245","463708557","2026-06-01 15:53:52","2026-06-01 15:55:38","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [93,"119131184390","463708557","2026-06-01 15:54:08","2026-06-01 15:55:00","Yes","Very dissatisfied","Very dissatisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very dissatisfied","Very dissatisfied",null],
    [94,"119131183132","463708557","2026-06-01 15:52:31","2026-06-01 15:53:50","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [95,"119131181976","463708557","2026-06-01 15:51:04","2026-06-01 15:53:48","Yes","Fairly satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","I made a typo in my original booking, but could not find a way to go back and edit it. So I had to cancel and rebook, which ended up taking a bit more time."],
    [96,"119131182961","463708557","2026-06-01 15:52:19","2026-06-01 15:53:25","Yes","Very satisfied","Very satisfied","Online","No","Less time waiting to enter","No","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [97,"119131182108","463708557","2026-06-01 15:51:12","2026-06-01 15:53:17","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [98,"119131177767","463708557","2026-06-01 15:46:03","2026-06-01 15:53:10","Yes","Neither satisfied nor dissatisfied","Neither satisfied nor dissatisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Neither/nor","Neither/nor","I only found out you now have to boom from a friend. Would have been fuming to fill up my car and arrive and be turned away as an elderly gentleman was in front of me. Completely unnecessary to reject him as it was nearly deserted at the time. Complete jobsworth attitude of the woman dealing with him. Why haven’t you made more effort to advise people that you now need to book in advance? In light of that why don’t they allow people who have bothered to turn up and genuinely didn’t know to dispose of their waste? Given how deserted it was in the middle of a Sunday afternoon it makes me wonder what everyone is now doing with their waste…. I bet recycling tanks in York and flytipping increases."],
    [99,"119131182110","463708557","2026-06-01 15:51:13","2026-06-01 15:53:08","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [100,"119131178645","463708557","2026-06-01 15:47:07","2026-06-01 15:50:03","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [101,"119131178876","463708557","2026-06-01 15:47:14","2026-06-01 15:49:14","Yes","Neither satisfied nor dissatisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","Not applicable","Yes","Didn't ask / not applicable","Fairly satisfied","Fairly satisfied",null],
    [102,"119131177007","463708557","2026-06-01 15:45:26","2026-06-01 15:46:32","Yes","Fairly dissatisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Neither/nor","Neither/nor",null],
    [103,"119130701997","463708557","2026-05-31 21:25:05","2026-05-31 21:28:25","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","Having booked many times, on this, my latest visit I was advised that I had entered a North Yorkshire postcode (not my own) which would incur a charge  - but I certainly did NOT give the wrong postcode. Very frustrating and the process needs checking for bugs. "],
    [104,"119130700792","463708557","2026-05-31 21:21:54","2026-05-31 21:24:46","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","The online booking process is laboured - could have fewer steps - and residents data could be saved to avoid having to enter everything each booking request "],
    [105,"119130698950","463708557","2026-05-31 21:16:52","2026-05-31 21:21:26","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied",null,"Not really a difficulty but the process is laboured, with too many repetitive steps that could be rationalised.  Also, it could be helpful if the ‘residents’ information could be saved, rather than having to enter full details every time. "],
    [106,"119130554676","463708557","2026-05-31 15:19:02","2026-05-31 15:22:59","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied","No problems. Excellent, helpful and friendly staff at the site,  On the booking tool can you move the calendar availability to the start of the booking process. Would make it simpler and save time entering data when the slot required is not available."],
    [107,"119130533952","463708557","2026-05-31 14:28:17","2026-05-31 14:31:03","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly satisfied","Fairly satisfied",null],
    [108,"119130523598","463708557","2026-05-31 14:05:59","2026-05-31 14:07:50","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [109,"119130211063","463708557","2026-05-30 21:59:06","2026-05-30 22:00:51","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [110,"119130109362","463708557","2026-05-30 17:12:12","2026-05-30 17:13:55","Yes","Very dissatisfied","Neither satisfied nor dissatisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Yes","Very dissatisfied","Neither/nor",null],
    [111,"119130095137","463708557","2026-05-30 16:33:37","2026-05-30 16:34:59","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [112,"119130086184","463708557","2026-05-30 16:10:40","2026-05-30 16:13:30","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [113,"119129974273","463708557","2026-05-30 11:26:22","2026-05-30 11:30:15","Yes","Fairly satisfied","Fairly dissatisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [114,"119129952596","463708557","2026-05-30 10:18:53","2026-05-30 10:21:23","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [115,"119129928207","463708557","2026-05-30 08:59:19","2026-05-30 09:33:48","Yes","Neither satisfied nor dissatisfied","Fairly satisfied","Online","No","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Neither/nor","Fairly satisfied","As it appears you are not giving people an opportunity for free text comments at the end of the survey, I will write it here.   I have used the skip a few times now since this has been instituted. The first time the site appeared to be down, I was told it was just an advisory that maintenance was due as I'd misread, but I was turned away anyway, even though the skip was empty. Another time I booked a time on a weekend as I was going to need to deposit garden waste. It took longer than anticipated and I was close to the skip at my daughters, so I had to take as far as I'd got as I didn't want it sitting in the car and I couldn't get another appointment the same day. I then had to go back again the next day with the remainder. The last time I went I could only get an appointment on the Sunday in late afternoon when I was ready in the morning and was busy in the afternoon so couldn't take it.  Whilst I appreciate why this is being done, I'm not sure the execution of it is optimal. Each time I've been there have only been 2 or 3 cars there. It's empty. This is also not unusual even before the implementation of this system. I'd be interested to analyse the data as it appears so far that people arrive largely on time, are done within 5-10mins, then the site is empty for the next 20mins. Why not do 15m slots? A friend of mine arrived 5m early and was told he had to wait even though the site was empty. It's ridiculous.  If there are problem times, then do something about those times, so require booking for the first 2hrs of the day for example if that's when traffic builds up. Also the road design on James St is poor, it was from the get-go with the mini island creating a blocking point westbound. This sort of initiative will push more people to Strensall which is a smaller site with it's own problems, and could likely create more fly tipping when trades can't empty their van for the next day because they can't get a slot. It doesn't feel well thought out, making the use of a public service clunky and inconvenient, to solve queues for a minority of the day.  And put a free text section on this survey, if not it's worthless as you're not actually gathering any feedback, just what you want to get with no context. You can use AI to summarise comments, and even limit the characters on these text boxes, but you might actually get some better insight."],
    [116,"119129927295","463708557","2026-05-30 08:56:53","2026-05-30 08:59:22","Yes","Very satisfied","Very satisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Yes","Neither/nor","Fairly satisfied",null],
    [117,"119129926837","463708557","2026-05-30 08:55:16","2026-05-30 08:58:47","Yes","Neither satisfied nor dissatisfied","Fairly satisfied","Online","No","About the same time waiting to enter","Yes","No","Yes","Yes","Neither/nor","Very satisfied",null],
    [118,"119129897228","463708557","2026-05-30 07:19:00","2026-05-30 07:21:24","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied",null,"I’m fine online however my dad used to do all my tip runs and is not online and struggles with technology so he can no longer access the tip. He would not use a phone system. I think this excludes older people. "],
    [119,"119129881887","463708557","2026-05-30 06:24:29","2026-05-30 06:30:19","Yes","Fairly satisfied","Neither satisfied nor dissatisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","No issues with booking or accessibility but the wait time was exactly the same and nobody asked for my booking details so the whole process seems pointless and a waste of time."],
    [120,"119129781019","463708557","2026-05-30 01:29:10","2026-05-30 01:30:47","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [121,"119129680013","463708557","2026-05-29 22:03:29","2026-05-29 22:05:37","Yes","Very satisfied","Very satisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [122,"119129616412","463708557","2026-05-29 20:26:19","2026-05-29 20:35:44","Yes","Very dissatisfied","Neither satisfied nor dissatisfied","Online","No","About the same time waiting to enter","Yes","Not applicable","Yes","Didn't ask / not applicable","Very dissatisfied","Neither/nor","As a trade user I sometimes have a van full of waste and find out I cant dispose of it till 3 or 4 days later. What do you expect us to do with the waste in this time? I have already written a letter of complaint and had no reply after nearly a month. This is even more annoying after around 7 pages to go through entering all the relevent details. Over and over again every time instead of maybe a login which stores all our details. And have the time slots at the start of the questionaire! This is a complete nightmare for trade waste disposals. "],
    [123,"119129617812","463708557","2026-05-29 20:28:17","2026-05-29 20:32:08","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","I had to click on several lines yo get to the booking firm. I'm computer-literate, but it might have been frustrating gor people less able to navigate the system."],
    [124,"119129612634","463708557","2026-05-29 20:21:14","2026-05-29 20:22:55","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [125,"119129605746","463708557","2026-05-29 20:11:31","2026-05-29 20:16:51","Yes","Very satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied","The booking system works well. Points to perhaps to improve: -the booking app is a bit cumbersome -appointments on the same or next day are not always available.  "],
    [126,"119129607651","463708557","2026-05-29 20:14:05","2026-05-29 20:16:04","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [127,"119129564152","463708557","2026-05-29 19:14:14","2026-05-29 19:20:02","Yes","Fairly satisfied","Fairly dissatisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Didn't ask / not applicable","Fairly satisfied","Fairly satisfied","Not a proper survey. For example I was charged for bringing paving stones; they were just from my garden; that was disappointing and not expected as I wasn't charged last time. The process seems to be inconsistent. The staff are quite officious; there is no question on how the process works in that regard. I can see the need for the booking system."],
    [128,"119129562613","463708557","2026-05-29 19:11:53","2026-05-29 19:14:35","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [129,"119129550835","463708557","2026-05-29 18:55:37","2026-05-29 18:59:36","Yes","Fairly satisfied","Very satisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Very satisfied","i have to enter all my details before i can check if a slot is available that day. it may be easier to select a day and time first then enter detail. also i cant find it on the website i just have to search it on google"],
    [130,"119129509960","463708557","2026-05-29 17:55:40","2026-05-29 17:58:40","Yes","Very dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Not applicable","Yes","Yes","Very satisfied","Very satisfied",null],
    [131,"119129479758","463708557","2026-05-29 17:15:39","2026-05-29 17:23:26","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Fairly satisfied",null],
    [132,"119129457404","463708557","2026-05-29 16:49:30","2026-05-29 16:54:14","Yes","Fairly satisfied","Fairly satisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly dissatisfied","Fairly satisfied","Gets booked up early, managed to get a cancellation "],
    [133,"119129419096","463708557","2026-05-29 16:03:42","2026-05-29 16:10:46","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","I was have not issue at all,everything was smooth and clear with the appointment to the waste of my stuff,the people who are working there,was very kind and helpful too,wich I thank you for the service,well done ✔️ 😊 "],
    [134,"119129420656","463708557","2026-05-29 16:05:33","2026-05-29 16:07:07","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [135,"119129395979","463708557","2026-05-29 15:37:36","2026-05-29 15:39:11","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied","Fine. No waiting"],
    [136,"119129390326","463708557","2026-05-29 15:31:32","2026-05-29 15:33:25","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [137,"119129388442","463708557","2026-05-29 15:29:34","2026-05-29 15:30:59","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [138,"119129384986","463708557","2026-05-29 15:25:32","2026-05-29 15:25:48","Yes",null,null,null,null,null,null,null,null,null,null,null,null],
    [139,"119129363702","463708557","2026-05-29 15:02:01","2026-05-29 15:04:13","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very dissatisfied","Very dissatisfied",null],
    [140,"119129353082","463708557","2026-05-29 14:49:29","2026-05-29 14:52:16","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","No","Yes","Very satisfied","Very satisfied",null],
    [141,"119129341005","463708557","2026-05-29 14:35:45","2026-05-29 14:38:51","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [142,"119129326181","463708557","2026-05-29 14:18:41","2026-05-29 14:22:36","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied",null,null],
    [143,"119129325777","463708557","2026-05-29 14:18:56","2026-05-29 14:20:41","Yes","Very satisfied","Very satisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [144,"119129324994","463708557","2026-05-29 14:18:06","2026-05-29 14:20:18","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Fairly satisfied",null],
    [145,"119129307740","463708557","2026-05-29 13:58:09","2026-05-29 14:00:50","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [146,"119129301450","463708557","2026-05-29 13:51:11","2026-05-29 13:52:44","Yes","Very satisfied",null,"Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [147,"119129288697","463708557","2026-05-29 13:35:26","2026-05-29 13:38:22","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [148,"119129275388","463708557","2026-05-29 13:20:11","2026-05-29 13:22:25","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [149,"119129272233","463708557","2026-05-29 13:16:27","2026-05-29 13:18:09","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [150,"119129265391","463708557","2026-05-29 13:08:04","2026-05-29 13:10:10","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [151,"119129259377","463708557","2026-05-29 13:00:50","2026-05-29 13:02:16","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [152,"119129255865","463708557","2026-05-29 12:56:26","2026-05-29 12:59:52","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [153,"119129242215","463708557","2026-05-29 12:38:06","2026-05-29 12:42:31","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","I think the link to book the appointments could be more bolder to users as initially it didn't seem clear on the information page on how to book the appointment. "],
    [154,"119129224205","463708557","2026-05-29 12:13:10","2026-05-29 12:16:50","Yes","Very satisfied","Very satisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Yes","Very satisfied","Very satisfied","All brilliant Just moved from [REDACTED] where the system is a queue type and gets v busy and unpleasant at times So your system works v well "],
    [155,"119129220695","463708557","2026-05-29 12:07:47","2026-05-29 12:10:26","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [156,"119129212928","463708557","2026-05-29 11:55:41","2026-05-29 11:57:57","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [157,"119129210431","463708557","2026-05-29 11:52:25","2026-05-29 11:53:32","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [158,"119129206966","463708557","2026-05-29 11:46:51","2026-05-29 11:48:43","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [159,"119129205310","463708557","2026-05-29 11:44:07","2026-05-29 11:45:56","Yes","Very satisfied","Very satisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [160,"119129203622","463708557","2026-05-29 11:41:27","2026-05-29 11:42:38","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","No","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [161,"119129199744","463708557","2026-05-29 11:35:19","2026-05-29 11:37:35","Yes","Very satisfied","Very satisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Yes","Very satisfied","Very satisfied","No issues at all, I asked for help and got it straight away"],
    [162,"119129158070","463708557","2026-05-29 10:26:35","2026-05-29 10:29:48","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [163,"119129153271","463708557","2026-05-29 10:18:52","2026-05-29 10:20:31","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [164,"119129150300","463708557","2026-05-29 10:13:40","2026-05-29 10:15:32","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [165,"119129136347","463708557","2026-05-29 09:49:39","2026-05-29 09:50:52","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [166,"119129135481","463708557","2026-05-29 09:47:57","2026-05-29 09:49:49","Yes","Very satisfied","Very satisfied","Online","Yes","More time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [167,"119129128066","463708557","2026-05-29 09:34:48","2026-05-29 09:37:00","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [168,"119129082337","463708557","2026-05-29 08:34:06","2026-05-29 09:36:53","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","Some times when booking the info for completed booking does not Show up at the end or receive an email  I just go through the motions again and have 2 booking ? The guy checking info on said day said it’s a glitch  as it’s happened a lot now "],
    [169,"119129099083","463708557","2026-05-29 09:01:27","2026-05-29 09:03:38","Yes","Fairly dissatisfied","Neither satisfied nor dissatisfied","Online","No","About the same time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Fairly satisfied",null],
    [170,"119129078645","463708557","2026-05-29 08:28:03","2026-05-29 08:30:37","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [171,"119129079123","463708557","2026-05-29 08:28:50","2026-05-29 08:30:07","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied",null,null],
    [172,"119129076301","463708557","2026-05-29 08:24:24","2026-05-29 08:26:58","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","No","No","Yes","Didn't ask / not applicable","Very satisfied",null,null],
    [173,"119129052703","463708557","2026-05-29 07:46:53","2026-05-29 07:48:29","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","no"],
    [174,"119129036802","463708557","2026-05-29 07:19:06","2026-05-29 07:26:07","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [175,"119129030346","463708557","2026-05-29 07:10:03","2026-05-29 07:11:34","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [176,"119128996485","463708557","2026-05-29 06:12:05","2026-05-29 06:15:09","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [177,"119128981387","463708557","2026-05-29 05:48:15","2026-05-29 05:50:10","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [178,"119128973399","463708557","2026-05-29 05:34:50","2026-05-29 05:35:45","No",null,null,null,null,null,null,null,null,null,null,null,null],
    [179,"119128954846","463708557","2026-05-29 05:08:14","2026-05-29 05:10:04","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [180,"119128721961","463708557","2026-05-28 23:27:21","2026-05-28 23:30:21","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly satisfied","Very satisfied",null],
    [181,"119128703763","463708557","2026-05-28 23:01:28","2026-05-28 23:03:48","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [182,"119128699378","463708557","2026-05-28 22:55:20","2026-05-28 22:56:55","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [183,"119128694429","463708557","2026-05-28 22:48:12","2026-05-28 22:49:52","Yes","Fairly dissatisfied","Fairly satisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Yes","Neither/nor","Very dissatisfied","The site was offline regularly on the Sunday so had to come Bank Holiday Monday "],
    [184,"119128692811","463708557","2026-05-28 22:45:51","2026-05-28 22:47:34","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [185,"119128664900","463708557","2026-05-28 22:07:24","2026-05-28 22:09:19","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","No","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [186,"119128648100","463708557","2026-05-28 21:46:20","2026-05-28 21:48:50","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [187,"119128636401","463708557","2026-05-28 21:31:24","2026-05-28 21:33:58","Yes","Fairly dissatisfied","Very dissatisfied","Online","Yes","More time waiting to enter","Yes","No","Yes","No","Neither/nor","Neither/nor","A long queue at 8:30!"],
    [188,"119128623483","463708557","2026-05-28 21:16:18","2026-05-28 21:18:15","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","N/a"],
    [189,"119128609358","463708557","2026-05-28 20:59:56","2026-05-28 21:04:12","Yes","Fairly dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Very satisfied","I think the council website regarding booking is hard to understand - I actually work for the council and work on the computer all the time and I found it hard to work out.  I don’t think it should be this hard.  The turning up and getting into the site was easier/ the staff where all very helpful and very accommodating however the website let it down and should be made easier "],
    [190,"119128600933","463708557","2026-05-28 20:49:34","2026-05-28 20:52:50","Yes","Fairly dissatisfied","Neither satisfied nor dissatisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly dissatisfied","Neither/nor",null],
    [191,"119128601939","463708557","2026-05-28 20:51:07","2026-05-28 20:52:32","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [192,"119128471685","463708557","2026-05-28 18:04:47","2026-05-28 20:28:37","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","Too much text Need to see booking form easily accessible on city site without hunting for it!"],
    [193,"119128569815","463708557","2026-05-28 20:11:16","2026-05-28 20:13:30","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes",null,"Yes","Yes","Very satisfied","Very satisfied",null],
    [194,"119128556650","463708557","2026-05-28 19:57:25","2026-05-28 19:59:26","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","No difficulty had "],
    [195,"119128549709","463708557","2026-05-28 19:48:16","2026-05-28 19:51:46","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [196,"119128537762","463708557","2026-05-28 19:33:37","2026-05-28 19:35:13","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [197,"119128537486","463708557","2026-05-28 19:33:22","2026-05-28 19:33:30","No",null,null,null,null,null,null,null,null,null,null,null,null],
    [198,"119128532898","463708557","2026-05-28 19:27:29","2026-05-28 19:29:07","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [199,"119128509920","463708557","2026-05-28 18:57:57","2026-05-28 19:28:00","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [200,"119128526348","463708557","2026-05-28 19:19:21","2026-05-28 19:21:33","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [201,"119128525621","463708557","2026-05-28 19:18:31","2026-05-28 19:20:45","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [202,"119128516906","463708557","2026-05-28 19:06:59","2026-05-28 19:10:06","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","Be useful to register and then just book slots each time. Currently have to reinput all personal info so could be streamlined "],
    [203,"119128514295","463708557","2026-05-28 19:03:19","2026-05-28 19:06:37","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable",null,"Very satisfied",null],
    [204,"119128514060","463708557","2026-05-28 19:02:47","2026-05-28 19:03:33","Yes","Very satisfied","Very satisfied","Online","Yes",null,null,null,null,null,null,null,null],
    [205,"119128513427","463708557","2026-05-28 19:02:24","2026-05-28 19:03:26","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [206,"119128499162","463708557","2026-05-28 18:42:11","2026-05-28 18:45:49","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied","Seemed straightforward to us, reception staff were careful to point to best parking slot."],
    [207,"119128490435","463708557","2026-05-28 18:30:40","2026-05-28 18:35:14","Yes","Very dissatisfied","Fairly satisfied","Online","No","About the same time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Fairly satisfied","Die to the nature of the charity, I would need to do ad-hoc trips to the HWRC but this is not possible anymore and we often have waste lying in front of the properties as we can’t dispose of the waste when we need to and need to wait for the next appointment - which id usually around a week to wait "],
    [208,"119128486358","463708557","2026-05-28 18:25:20","2026-05-28 18:26:20","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [209,"119128484258","463708557","2026-05-28 18:22:18","2026-05-28 18:25:12","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [210,"119128481872","463708557","2026-05-28 18:19:01","2026-05-28 18:21:42","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [211,"119128476728","463708557","2026-05-28 18:11:48","2026-05-28 18:14:46","Yes","Neither satisfied nor dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly satisfied","Fairly satisfied",null],
    [212,"119128475783","463708557","2026-05-28 18:10:36","2026-05-28 18:12:02","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [213,"119128473775","463708557","2026-05-28 18:07:39","2026-05-28 18:10:33","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","Took me a while to work out how to book a slot"],
    [214,"119128461029","463708557","2026-05-28 17:51:15","2026-05-28 18:00:43","Yes","Fairly dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied","Booking is unnecessarily long and complex. Make these two changes to solve this problem:  1. When you enter the booking process, the first page should be the calendar showing availability. At the moment, users have to go through the entire booking process before they can see if the time they want is available. 2. Allow users to save their data (name, car registration etc) so they don't have to re-enter everything every time they use it. The completed page could come up automatically, with the option to make changes (if using a different car, for example)."],
    [215,"119128466292","463708557","2026-05-28 17:58:10","2026-05-28 18:00:31","Yes","Fairly satisfied","Fairly satisfied",null,"No","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [216,"119128461293","463708557","2026-05-28 17:51:37","2026-05-28 17:54:51","Yes","Fairly dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Neither/nor","Very satisfied"," The online experience was bad due to the poorly designed website. "],
    [217,"119128459331","463708557","2026-05-28 17:48:51","2026-05-28 17:51:22","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Neither/nor","Neither/nor",null],
    [218,"119128457785","463708557","2026-05-28 17:46:42","2026-05-28 17:50:32","Yes","Fairly dissatisfied","Fairly satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very dissatisfied","Fairly satisfied",null],
    [219,"119128459531","463708557","2026-05-28 17:49:11","2026-05-28 17:50:06","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [220,"119128452431","463708557","2026-05-28 17:39:23","2026-05-28 17:49:37","Yes","Neither satisfied nor dissatisfied","Very dissatisfied","Online","Yes","About the same time waiting to enter","No","No","No","Didn't ask / not applicable","Neither/nor","Neither/nor","What was likely an admin error on my part meant I booked an appointment for 530 on a Friday (not Thursday as intended).   I arrived at my intended booking time on Thursday. Even though the site was not busy, I was refused entry. Very disappointing. No common sense. "],
    [221,"119128457031","463708557","2026-05-28 17:45:34","2026-05-28 17:48:18","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Not applicable","Yes","Yes","Neither/nor","Very satisfied",null],
    [222,"119128452337","463708557","2026-05-28 17:39:14","2026-05-28 17:41:05","Yes","Fairly satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Neither/nor","Neither/nor",null],
    [223,"119128450652","463708557","2026-05-28 17:36:51","2026-05-28 17:38:03","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [224,"119128450648","463708557","2026-05-28 17:36:53","2026-05-28 17:37:51","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [225,"119128448212","463708557","2026-05-28 17:33:22","2026-05-28 17:37:11","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [226,"119128444921","463708557","2026-05-28 17:28:56","2026-05-28 17:29:58","Yes","Very satisfied","Very satisfied","Online","Yes",null,"Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [227,"119128444495","463708557","2026-05-28 17:28:22","2026-05-28 17:29:30","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [228,"119128439252","463708557","2026-05-28 17:21:27","2026-05-28 17:29:24","Yes","Fairly dissatisfied","Fairly dissatisfied","Online","No","About the same time waiting to enter","Yes","Not applicable","Yes","Yes","Neither/nor","Very satisfied","I didnt know abt out the new booking system so I arrived one morning on the way to work and was told I wasnt able to access the site. Of course, I had to access the site in order to drive through and be sent away. It was very quiet there were hardly any people there. I tried to book but the next appt wasnt until several hours away. I drove up to ask if now I had booked and had arrived they would let me in but they refused, of course they had to let me in again so I could drive away! I had to take my rubbish to work and then leave work to return to deposit it. When I returned at my booked appt it was MUCH BUSIER than when I had been there earlier. It doesnt make sense to turn people away when it is quiet. Its a huge waste of staff time to argue with people and it's a risk that people will just leave and dump their rubbish somewhere. Taking your stuff to recycling is a choice and it needs to be made as easy as possible. All I had was cardboard it took me less than 3 mins to get rid of it and i could have easily done that boith times i was obliged to drive through your facilty and not allowed to!!"],
    [229,"119128441591","463708557","2026-05-28 17:24:36","2026-05-28 17:26:56","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [230,"119128441593","463708557","2026-05-28 17:24:35","2026-05-28 17:25:56","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [231,"119128441274","463708557","2026-05-28 17:23:48","2026-05-28 17:24:21","Yes",null,null,null,null,null,null,null,null,null,null,null,null],
    [232,"119128432329","463708557","2026-05-28 17:13:01","2026-05-28 17:19:47","Yes","Very dissatisfied","Fairly dissatisfied","Online","Yes","Less time waiting to enter","Yes","No","No","Didn't ask / not applicable","Fairly dissatisfied","Neither/nor","The whole booking system is a joke. There were no appointments available until 4pm but then just one popped up for midday so I took it, but I would not have waited for 4pm when it is the worst time to travel in york, also making the booking time made the whole experience stressful, what if I dont get there in time? What if I don't have enough time to unload. It did felt stressful and to be honest next time I just go to Strensall... at least I don't miss my opportunity if I am late with the traffic... also can I mention although there was no time slots available between 12pm and 4pm  when I left the site was almost empty... "],
    [233,"119128434381","463708557","2026-05-28 17:15:20","2026-05-28 17:16:48","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [234,"119128433291","463708557","2026-05-28 17:14:05","2026-05-28 17:16:19","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [235,"119128429146","463708557","2026-05-28 17:09:20","2026-05-28 17:12:15","Yes","Very satisfied","Neither satisfied nor dissatisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Fairly satisfied",null],
    [236,"119128423484","463708557","2026-05-28 17:02:37","2026-05-28 17:09:48","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","There really is a need to reduce the information needed to make a booking. So much of the information is the same each time I make an application. Give me an id account so that you hold much of the info that is the same each time I make a request - such as residence details, vehicle number etc. Or at least give me the option to have an id number/account; I appreciate for some users these will often not remain the same each trip/application. "],
    [237,"119128426993","463708557","2026-05-28 17:06:43","2026-05-28 17:09:19","Yes","Very satisfied","Very satisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [238,"119128425087","463708557","2026-05-28 17:04:32","2026-05-28 17:06:08","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Not applicable","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [239,"119128424986","463708557","2026-05-28 16:50:32","2026-05-28 17:05:34","Yes","Fairly dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","No","No","Yes","Yes","Neither/nor","Neither/nor",null],
    [240,"119128423695","463708557","2026-05-28 17:02:49","2026-05-28 17:04:04","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [241,"119128422672","463708557","2026-05-28 17:01:31","2026-05-28 17:03:17","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [242,"119128421263","463708557","2026-05-28 16:59:33","2026-05-28 17:02:36","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Fairly satisfied",null],
    [243,"119128422381","463708557","2026-05-28 17:01:15","2026-05-28 17:02:19","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes",null,null,null],
    [244,"119128420508","463708557","2026-05-28 16:58:12","2026-05-28 17:01:34","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [245,"119128418256","463708557","2026-05-28 16:55:09","2026-05-28 17:01:08","Yes","Very dissatisfied","Neither satisfied nor dissatisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very dissatisfied","Fairly satisfied","The booking system is very poor and needs total redesign. Currently you have to read a lot of terms and conditions and input a lot of personal information before you even get to see what booking slots are available. The whole process is inconvenient and time consuming. You should get to see what booking slots are available first. You shouldn't have to read so many terms and conditions (this was never a requirement before the booking system). You shouldn't have to input so much information. The current process is badly designed, cumbersome and time consuming. It should be simple, straight-forward, quick and convenient to use."],
    [246,"119128422149","463708557","2026-05-28 17:00:57","2026-05-28 17:01:06","No",null,null,null,null,null,null,null,null,null,null,null,null],
    [247,"119128418447","463708557","2026-05-28 16:56:04","2026-05-28 16:57:05","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [248,"119128417309","463708557","2026-05-28 16:54:46","2026-05-28 16:56:46","Yes","Very satisfied","Fairly satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [249,"119128415626","463708557","2026-05-28 16:52:33","2026-05-28 16:56:36","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [250,"119128416067","463708557","2026-05-28 16:53:04","2026-05-28 16:55:56","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied",null,"Everything was fab "],
    [251,"119128414519","463708557","2026-05-28 16:51:09","2026-05-28 16:53:27","Yes","Very satisfied","Very satisfied","By telephone","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied","Struggled to do this online... No available slots on line, but there were when I phoned to book. "],
    [252,"119128414587","463708557","2026-05-28 16:50:23","2026-05-28 16:52:46","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [253,"119128415571","463708557","2026-05-28 16:52:34","2026-05-28 16:52:40","Yes",null,null,null,null,null,null,null,null,null,null,null,null],
    [254,"119128414751","463708557","2026-05-28 16:51:25","2026-05-28 16:52:21","Yes","Neither satisfied nor dissatisfied","Fairly dissatisfied",null,null,null,null,null,null,null,null,null,null],
    [255,"119128413833","463708557","2026-05-28 16:50:18","2026-05-28 16:52:17","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [256,"119128414051","463708557","2026-05-28 16:50:33","2026-05-28 16:52:06","Yes","Fairly dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes",null,"Fairly satisfied","Very satisfied",null],
    [257,"119128145940","463708557","2026-05-28 08:38:21","2026-05-28 08:41:09","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","None"],
    [258,"119127382988","463708557","2026-05-27 09:18:54","2026-05-27 09:20:22","Yes","Very dissatisfied","Neither satisfied nor dissatisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Very satisfied","The que was still very long seems pointless to me"],
    [259,"119126649042","463708557","2026-05-26 11:33:17","2026-05-26 11:36:15","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","Yes","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [260,"119126624063","463708557","2026-05-26 10:36:44","2026-05-26 10:38:40","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [261,"119126582439","463708557","2026-05-26 08:53:56","2026-05-26 08:55:21","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [262,"119126532113","463708557","2026-05-26 06:09:55","2026-05-26 06:12:56","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","No","No","Yes","Yes","Very satisfied",null,null],
    [263,"119126226842","463708557","2026-05-25 16:57:40","2026-05-25 16:59:03","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [264,"119126133283","463708557","2026-05-25 13:36:38","2026-05-25 13:38:19","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [265,"119126090615","463708557","2026-05-25 11:40:19","2026-05-25 11:43:17","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [266,"119126081754","463708557","2026-05-25 11:11:17","2026-05-25 11:11:43","No",null,null,null,null,null,null,null,null,null,null,null,null],
    [267,"119125863716","463708557","2026-05-24 22:02:03","2026-05-24 22:05:11","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [268,"119125855311","463708557","2026-05-24 21:29:25","2026-05-24 21:31:28","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [269,"119125854123","463708557","2026-05-24 21:24:40","2026-05-24 21:27:15","Yes","Very satisfied","Very satisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [270,"119125839319","463708557","2026-05-24 20:29:02","2026-05-24 20:31:05","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [271,"119125828213","463708557","2026-05-24 19:45:23","2026-05-24 19:48:22","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Fairly satisfied",null],
    [272,"119125798488","463708557","2026-05-24 17:55:36","2026-05-24 17:57:42","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [273,"119125796368","463708557","2026-05-24 17:48:57","2026-05-24 17:51:48","Yes","Fairly dissatisfied","Fairly satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Neither/nor","Neither/nor","Appointment booked online but at arrival the booking did not show up on their list.  However after showing yhe confirmation email I was granted access."],
    [274,"119125786516","463708557","2026-05-24 17:14:00","2026-05-24 17:15:53","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [275,"119125782759","463708557","2026-05-24 17:01:07","2026-05-24 17:02:58","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Neither/nor","Neither/nor",null],
    [276,"119125780840","463708557","2026-05-24 16:54:34","2026-05-24 16:56:26","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [277,"119125779822","463708557","2026-05-24 16:51:15","2026-05-24 16:52:07","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [278,"119125767881","463708557","2026-05-24 16:11:05","2026-05-24 16:12:54","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [279,"119125762334","463708557","2026-05-24 15:52:02","2026-05-24 15:53:47","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [280,"119125749037","463708557","2026-05-24 15:06:06","2026-05-24 15:14:57","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","None"],
    [281,"119125748436","463708557","2026-05-24 15:04:10","2026-05-24 15:06:31","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [282,"119125739368","463708557","2026-05-24 14:32:26","2026-05-24 14:33:38","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [283,"119125733980","463708557","2026-05-24 14:13:13","2026-05-24 14:15:45","Yes","Fairly dissatisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Very satisfied","Too much text and complex instructions "],
    [284,"119125730924","463708557","2026-05-24 14:02:04","2026-05-24 14:03:31","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied",null,null],
    [285,"119125728942","463708557","2026-05-24 13:54:28","2026-05-24 13:56:27","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [286,"119125726451","463708557","2026-05-24 13:44:39","2026-05-24 13:48:15","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [287,"119125721656","463708557","2026-05-24 13:25:49","2026-05-24 13:31:58","Yes","Very dissatisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very dissatisfied","Very satisfied","Tried booking several times with an incorrect time confirmed each time. Tried amending the booked appointment only for yet another incorrect time to be confirmed. Why can’t the website show available time slots first and then move on to booking them."],
    [288,"119125719492","463708557","2026-05-24 13:17:05","2026-05-24 13:19:15","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [289,"119125717148","463708557","2026-05-24 13:07:39","2026-05-24 13:11:48","Yes","Fairly satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly satisfied","None. I have to say that I am not in favour of having a booking system. The old method of turn-up, wait a short period, empty waste and go seemed OK to me."],
    [290,"119125714955","463708557","2026-05-24 12:58:52","2026-05-24 12:59:57","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","Think it’s great much better than queuing before!"],
    [291,"119125714950","463708557","2026-05-24 12:58:43","2026-05-24 12:59:42","Yes","Very satisfied","Very satisfied","Online",null,"Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [292,"119125714323","463708557","2026-05-24 12:56:04","2026-05-24 12:58:30","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [293,"119125713726","463708557","2026-05-24 12:53:35","2026-05-24 12:55:07","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [294,"119125712885","463708557","2026-05-24 12:50:07","2026-05-24 12:53:24","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","N/A"],
    [295,"119125709398","463708557","2026-05-24 12:35:05","2026-05-24 12:36:26","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [296,"119125709039","463708557","2026-05-24 12:33:27","2026-05-24 12:35:33","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [297,"119125708819","463708557","2026-05-24 12:32:33","2026-05-24 12:34:25","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","N/A"],
    [298,"119125708632","463708557","2026-05-24 12:31:47","2026-05-24 12:33:19","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [299,"119125708033","463708557","2026-05-24 12:29:04","2026-05-24 12:30:42","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [300,"119125707852","463708557","2026-05-24 12:28:13","2026-05-24 12:29:27","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [301,"119125706018","463708557","2026-05-24 12:19:27","2026-05-24 12:29:10","Yes","Neither satisfied nor dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Neither/nor","Very satisfied","It’s  very long winded. If there were a question at the very beginning such as “ Are you a normal citizen using your own car with normal household waste?” then that would cut out most of the other steps."],
    [302,"119125706463","463708557","2026-05-24 12:21:53","2026-05-24 12:25:26","Yes","Fairly dissatisfied","Fairly dissatisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","No","Neither/nor","Neither/nor","4 men stood around talking  at 5.30 watching my poorly wife carry a very large heavy box without any offer of help or assistance, I am disabled so I am restricted to my abilities"],
    [303,"119125706742","463708557","2026-05-24 12:23:08","2026-05-24 12:25:01","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","No","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [304,"119125706537","463708557","2026-05-24 12:22:14","2026-05-24 12:24:39","Yes","Very satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Fairly satisfied",null],
    [305,"119125706573","463708557","2026-05-24 12:22:21","2026-05-24 12:24:18","Yes","Very dissatisfied","Fairly satisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Fairly satisfied",null],
    [306,"119125705660","463708557","2026-05-24 12:18:08","2026-05-24 12:22:48","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Fairly dissatisfied","Some delay before parking slot available close to garden waste skip."],
    [307,"119125705730","463708557","2026-05-24 12:18:36","2026-05-24 12:20:16","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [308,"119125705514","463708557","2026-05-24 12:17:36","2026-05-24 12:19:13","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [309,"119125705454","463708557","2026-05-24 12:17:20","2026-05-24 12:19:04","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [310,"119125648409","463708557","2026-05-24 07:15:23","2026-05-24 07:16:55","Yes","Very satisfied","Very satisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [311,"119125436740","463708557","2026-05-23 17:15:28","2026-05-23 17:18:28","Yes","Fairly dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Fairly satisfied","The booking form is several pages long with a huge amount of information. Seems overly cumbersome."],
    [312,"119125378103","463708557","2026-05-23 14:47:12","2026-05-23 14:54:48","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","miles  better, no waiting, no queues, THANK YOU love it."],
    [313,"119125339790","463708557","2026-05-23 13:00:55","2026-05-23 13:02:28","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [314,"119125302300","463708557","2026-05-23 10:38:00","2026-05-23 10:43:49","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","Finding the link to book a visit on the web site is not that obvious. You have to click a few links on the waste page to find the booking form.  The first thing you should see on the website is a big button at the top which is made obvious saying book your visit now. This would prevent having to scroll through various pages and find the button to book."],
    [315,"119125277154","463708557","2026-05-23 08:44:01","2026-05-23 08:45:20","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [316,"119125026903","463708557","2026-05-22 20:17:51","2026-05-22 20:21:33","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","None"],
    [317,"119125017915","463708557","2026-05-22 20:03:54","2026-05-22 20:05:17","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","Staff are great"],
    [318,"119125009976","463708557","2026-05-22 19:51:07","2026-05-22 19:53:03","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [319,"119124996694","463708557","2026-05-22 19:29:13","2026-05-22 19:36:58","Yes","Fairly satisfied","Fairly satisfied","Online","No","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly satisfied","Fairly satisfied","Not much different for myself with the new system as only use during week & try to avoid busy weekends,never really had to queue during week before new system was introduced, totally understand why it was brought in but a bit more planning needed now as not always the time slots available unless book a bit in advance."],
    [320,"119124987401","463708557","2026-05-22 19:12:39","2026-05-22 19:15:11","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [321,"119124959992","463708557","2026-05-22 18:28:40","2026-05-22 18:31:33","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Neither/nor",null],
    [322,"119124893843","463708557","2026-05-22 16:44:34","2026-05-22 16:47:48","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Fairly satisfied","No problems"],
    [323,"119124872882","463708557","2026-05-22 16:12:30","2026-05-22 16:14:57","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [324,"119124835762","463708557","2026-05-22 15:18:29","2026-05-22 15:19:59","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [325,"119124828760","463708557","2026-05-22 15:08:08","2026-05-22 15:10:37","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [326,"119124827783","463708557","2026-05-22 15:06:42","2026-05-22 15:08:58","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [327,"119124796018","463708557","2026-05-22 14:19:00","2026-05-22 14:21:37","Yes","Fairly dissatisfied","Very dissatisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly dissatisfied","Neither/nor",null],
    [328,"119124790605","463708557","2026-05-22 14:11:08","2026-05-22 14:12:11","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [329,"119124776068","463708557","2026-05-22 13:47:56","2026-05-22 13:50:59","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [330,"119124773101","463708557","2026-05-22 13:42:56","2026-05-22 13:47:14","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [331,"119124763747","463708557","2026-05-22 13:27:20","2026-05-22 13:29:03","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [332,"119124761710","463708557","2026-05-22 13:23:53","2026-05-22 13:25:04","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [333,"119124760135","463708557","2026-05-22 13:21:01","2026-05-22 13:22:49","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [334,"119124753526","463708557","2026-05-22 13:08:35","2026-05-22 13:10:07","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [335,"119124752160","463708557","2026-05-22 13:05:59","2026-05-22 13:07:18","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [336,"119124749711","463708557","2026-05-22 13:01:06","2026-05-22 13:03:09","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [337,"119124743921","463708557","2026-05-22 12:48:39","2026-05-22 12:55:17","Yes","Very dissatisfied","Neither satisfied nor dissatisfied","Online","No","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very dissatisfied","Neither/nor","Time consuming compared to being able to go when I'm ready. Doesn't show you the free slots so you pick one then it tells you you can't go then. I find doing anything on my phone annoying as it's so small, don't have a computer. And why on earth all the questions!! Used to just turn up, no questions. Like everything lately just more and more complicated....annoying"],
    [338,"119124744666","463708557","2026-05-22 12:50:32","2026-05-22 12:52:51","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [339,"119124724534","463708557","2026-05-22 12:07:12","2026-05-22 12:09:43","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [340,"119124721092","463708557","2026-05-22 11:58:52","2026-05-22 12:00:59","Yes","Fairly satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly satisfied","Very satisfied",null],
    [341,"119124718982","463708557","2026-05-22 11:54:02","2026-05-22 11:55:02","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [342,"119124717068","463708557","2026-05-22 11:49:08","2026-05-22 11:50:58","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [343,"119124714539","463708557","2026-05-22 11:42:43","2026-05-22 11:44:31","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","No difficulty "],
    [344,"119124713125","463708557","2026-05-22 11:39:31","2026-05-22 11:42:11","Yes","Neither satisfied nor dissatisfied","Neither satisfied nor dissatisfied","Online","Yes","Less time waiting to enter","No","No","Yes","Yes","Neither/nor","Fairly satisfied","I would allow bookings to be split by 15 mins instead of half hours."],
    [345,"119124713098","463708557","2026-05-22 11:39:29","2026-05-22 11:41:09","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [346,"119124712417","463708557","2026-05-22 11:37:47","2026-05-22 11:40:34","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","No","No","Yes","Yes","Very satisfied","Very satisfied","N/a"],
    [347,"119124710994","463708557","2026-05-22 11:34:24","2026-05-22 11:37:13","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [348,"119124710525","463708557","2026-05-22 11:33:07","2026-05-22 11:36:34","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Not applicable","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [349,"119124710929","463708557","2026-05-22 11:34:19","2026-05-22 11:36:14","Yes","Neither satisfied nor dissatisfied","Fairly dissatisfied","Online","Yes","Less time waiting to enter",null,"No","Yes","Yes","Fairly dissatisfied","Fairly dissatisfied",null],
    [350,"119124709812","463708557","2026-05-22 11:31:33","2026-05-22 11:32:33","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [351,"119124708856","463708557","2026-05-22 11:29:17","2026-05-22 11:30:41","Yes","Very satisfied","Very satisfied","By telephone","Yes","Less time waiting to enter","Yes","Not applicable","Yes","Yes","Very satisfied","Very satisfied","None"],
    [352,"119124416182","463708557","2026-05-21 22:46:34","2026-05-21 22:48:17","Yes","Fairly satisfied","Fairly satisfied","Online","No","Less time waiting to enter","No","No","Yes","Yes","Fairly satisfied","Fairly satisfied",null],
    [353,"119124360346","463708557","2026-05-21 21:18:44","2026-05-21 21:22:18","Yes","Neither satisfied nor dissatisfied","Very dissatisfied","Online","No","About the same time waiting to enter","Yes","No","No","No","Neither/nor","Very dissatisfied","Problem wasn't the booking as much as having to wait once in there despite the place bring mostly empty because of having limited space for vans, absolutely unnecessary and added more time to my trip , nonfiscretion used,  as was ' policy' imposed by cyc "],
    [354,"119124358987","463708557","2026-05-21 21:16:37","2026-05-21 21:18:23","Yes","Neither satisfied nor dissatisfied","Fairly dissatisfied","Online","No","About the same time waiting to enter","Yes","No","No","No","Neither/nor","Neither/nor",null],
    [355,"119124209919","463708557","2026-05-21 17:55:58","2026-05-21 18:03:26","Yes","Fairly satisfied","Very satisfied","By telephone","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","I booked by telephone and I waited 10 minutes to have anyone answer the phone. When they did the person who dealt with my requests was very helpful and professional."],
    [356,"119124199563","463708557","2026-05-21 17:43:07","2026-05-21 17:44:55","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","no difficulties"],
    [357,"119124171865","463708557","2026-05-21 17:11:28","2026-05-21 17:13:22","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [358,"119124135744","463708557","2026-05-21 16:26:49","2026-05-21 16:27:59","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [359,"119123962225","463708557","2026-05-21 12:19:59","2026-05-21 12:20:09","No",null,null,null,null,null,null,null,null,null,null,null,null],
    [360,"119123932962","463708557","2026-05-21 11:14:16","2026-05-21 11:16:38","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Fairly satisfied",null],
    [361,"119123930284","463708557","2026-05-21 11:07:55","2026-05-21 11:08:06","No",null,null,null,null,null,null,null,null,null,null,null,null],
    [362,"119123923550","463708557","2026-05-21 10:50:17","2026-05-21 10:52:07","Yes","Very satisfied","Very satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [363,"119123922841","463708557","2026-05-21 10:48:41","2026-05-21 10:50:58","Yes","Very satisfied","Very satisfied","Online",null,"Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied",null,null],
    [364,"119123918974","463708557","2026-05-21 10:37:30","2026-05-21 10:41:30","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Fairly satisfied",null],
    [365,"119123880281","463708557","2026-05-21 09:04:04","2026-05-21 09:09:17","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied","The staff at Hazel Court are excellent, courteous and always helpful.  On the booking tool can you bring the slot availability calendar to the start of the process and not the end. It is discouraging to have to fill in the forms before you get to the calendar.  I looked at the section about ‘me’. What do things like religion and sexual orientation have to do with waste disposal. Ridiculous beyond belief. Stop wasting people’s time and council tax money with this nonsense."],
    [366,"119123879204","463708557","2026-05-21 09:01:29","2026-05-21 09:03:48","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [367,"119123515527","463708557","2026-05-20 19:44:48","2026-05-20 19:47:47","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied","None"],
    [368,"119123487391","463708557","2026-05-20 19:09:41","2026-05-20 19:12:38","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","About the same time waiting to enter","Yes","No","Yes","Yes","Neither/nor","Fairly satisfied","Online not ideal  Rather human to human "],
    [369,"119123461864","463708557","2026-05-20 18:39:04","2026-05-20 18:40:36","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [370,"119123457838","463708557","2026-05-20 18:33:07","2026-05-20 18:39:39","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Fairly satisfied","Very satisfied",null],
    [371,"119123452583","463708557","2026-05-20 18:27:07","2026-05-20 18:29:05","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Didn't ask / not applicable","Very satisfied","Very satisfied",null],
    [372,"119123434805","463708557","2026-05-20 18:05:10","2026-05-20 18:07:35","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [373,"119123387988","463708557","2026-05-20 17:09:50","2026-05-20 17:12:18","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Fairly satisfied",null],
    [374,"119123327100","463708557","2026-05-20 16:00:02","2026-05-20 16:01:18","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [375,"119123280490","463708557","2026-05-20 15:04:46","2026-05-20 15:06:07","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [376,"119123234531","463708557","2026-05-20 14:05:24","2026-05-20 14:07:19","Yes","Very dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very dissatisfied","Very satisfied","Horrible system. Please bring back old process. "],
    [377,"119123208160","463708557","2026-05-20 13:24:58","2026-05-20 13:26:50","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Not applicable or first visit","Yes","No","Yes","Didn't ask / not applicable","Fairly dissatisfied","Fairly satisfied","Just tracking it down was not easy"],
    [378,"119123201337","463708557","2026-05-20 13:14:04","2026-05-20 13:17:25","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied",null],
    [379,"119123200001","463708557","2026-05-20 13:12:07","2026-05-20 13:13:52","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","Would be good to see the available appointments before giving all my information, if I spend 5 minutes filling in data but then there isn't a suitable time for me right now, it's time wasted "],
    [380,"119123190254","463708557","2026-05-20 12:56:25","2026-05-20 13:03:43","Yes","Fairly dissatisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","The online booking system is needlessly complicated.  It should be simplified to make it quicker to use.  How about an app which could be prepopulated so that users would only have to enter most of the information once and not for each booking!"],
    [381,"119123174542","463708557","2026-05-20 12:27:32","2026-05-20 12:29:21","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [382,"119123170257","463708557","2026-05-20 12:19:01","2026-05-20 12:20:35","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [383,"119123169823","463708557","2026-05-20 12:16:25","2026-05-20 12:20:20","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [384,"119123168905","463708557","2026-05-20 12:16:03","2026-05-20 12:18:20","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [385,"119123167792","463708557","2026-05-20 12:14:07","2026-05-20 12:17:16","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [386,"119123166970","463708557","2026-05-20 12:12:14","2026-05-20 12:14:57","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","No","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [387,"119123166772","463708557","2026-05-20 12:11:53","2026-05-20 12:14:26","Yes","Fairly satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Fairly satisfied","Very satisfied","No problems "],
    [388,"119123166705","463708557","2026-05-20 12:11:54","2026-05-20 12:13:27","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","Yes","No","Yes","Yes","Very satisfied","Very satisfied",null],
    [389,"119123165835","463708557","2026-05-20 12:10:13","2026-05-20 12:11:27","Yes","Very satisfied","Very satisfied","Online","Yes","Less time waiting to enter","No","Yes","Yes","Yes","Very satisfied","Very satisfied",null],
    [390,"119070463717","463708557","2026-03-05 14:12:46","2026-03-05 14:15:33","Yes","Fairly satisfied","Fairly satisfied","Online","Yes","Not applicable or first visit","Yes","Not applicable","No","Yes",null,null,null],
    [391,"119070451121","463708557","2026-03-05 13:55:03","2026-03-05 13:55:11","Yes",null,null,null,null,null,null,null,null,null,null,null,null]
]}