1191323783354637085572026-06-02 23:47:442026-06-03 00:04:34YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfiedOnly issue is not being able to book at short notice as no spaces available 1191323467404637085572026-06-02 22:57:252026-06-02 22:59:08YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191322473434637085572026-06-02 20:37:492026-06-02 20:39:37YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191322313784637085572026-06-02 20:18:192026-06-02 20:20:03YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedNo 1191321776104637085572026-06-02 19:16:292026-06-02 19:20:49YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableFairly satisfiedFairly satisfied 1191321731814637085572026-06-02 19:10:582026-06-02 19:13:54YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191321390494637085572026-06-02 18:28:352026-06-02 18:29:19YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesYesYesDidn't ask / not applicableVery satisfiedVery satisfiedNon 1191321377474637085572026-06-02 18:26:472026-06-02 18:28:20YesVery satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesYesYesDidn't ask / not applicableVery satisfiedVery satisfiedNo issues 1191320987114637085572026-06-02 17:38:122026-06-02 17:40:52YesVery satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNot applicableYesNoVery satisfiedVery satisfied 1191320676844637085572026-06-02 17:02:142026-06-02 17:04:25YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191320587444637085572026-06-02 16:51:492026-06-02 16:54:26YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191320188664637085572026-06-02 16:03:152026-06-02 16:18:20YesVery dissatisfiedNeither satisfied nor dissatisfiedOnlineNoLess time waiting to enterYesNoYesDidn't ask / not applicableVery dissatisfiedNeither/norNone of the above. There ante two main issues for me. One, is with the web application design. It is unintuitive, somewhat irrelevant to the users real life context, involves unnecessary and over long clicks/completion and so frustrates and takes more time than the expected and established norm comparing to other similar online apps. The second, and perhaps more significant, is the lack of opportunity to access the site in a timely fashion. I have had to wait for 2 days to find an available slot, which just means waste has to be stored (often impractical), or inconvenient planning ahead, or cancellation as by the time the appointment comes around, another priority trumps it and I can’t attend. Finding this experience unhelpful, I avoid it and visit the freely accessible alternative site. However, it is clear that others feel and do likewise, as that site is now much busier and queues form there. It feels this new system only serves itself rather than the citizens it is supposed to support. 1191320255774637085572026-06-02 16:10:542026-06-02 16:12:45YesFairly satisfiedVery satisfiedOnlineNoLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191320209104637085572026-06-02 16:05:492026-06-02 16:08:09YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedI go frequently and get tired of having to go through the admin questions each time. Wd be be better if details could be saved for repeat visitors so we don’t have to go through the same questions every time. 1191320221054637085572026-06-02 16:06:592026-06-02 16:07:17Yes 1191320117594637085572026-06-02 15:55:192026-06-02 15:56:50YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191320106634637085572026-06-02 15:53:492026-06-02 15:56:27YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191320079544637085572026-06-02 15:49:482026-06-02 15:53:00YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191320063734637085572026-06-02 15:48:342026-06-02 15:51:03YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191319855764637085572026-06-02 15:24:272026-06-02 15:26:28YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191319808914637085572026-06-02 15:18:332026-06-02 15:19:30YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191319601394637085572026-06-02 14:52:492026-06-02 14:54:52YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191319573634637085572026-06-02 14:49:162026-06-02 14:50:16YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfied 1191319494604637085572026-06-02 14:38:592026-06-02 14:41:24YesFairly dissatisfiedFairly dissatisfiedOnlineNoMore time waiting to enterYesNoYesYesFairly dissatisfiedNeither/nor 1191319432194637085572026-06-02 14:31:102026-06-02 14:32:43YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191319158994637085572026-06-02 13:53:442026-06-02 13:55:34YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191319007414637085572026-06-02 13:30:552026-06-02 13:32:50YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191318929484637085572026-06-02 13:18:242026-06-02 13:20:00YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191318872224637085572026-06-02 13:09:242026-06-02 13:11:25YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedThe book systems is a bit clunky and it never has weekend slots. 1191318653674637085572026-06-02 12:31:482026-06-02 12:33:21YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191318641754637085572026-06-02 12:29:362026-06-02 12:31:34YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNot applicableYesYesFairly satisfiedVery satisfied 1191318618864637085572026-06-02 12:25:302026-06-02 12:27:27YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191318492154637085572026-06-02 12:01:252026-06-02 12:02:56YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191318223954637085572026-06-02 11:08:002026-06-02 11:11:26YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableFairly satisfiedVery satisfiedN/a 1191318158294637085572026-06-02 10:54:172026-06-02 10:55:46YesVery satisfiedVery satisfiedOnlineNoLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedNone 1191318112344637085572026-06-02 10:44:382026-06-02 10:46:09YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied NA 1191317969014637085572026-06-02 10:14:272026-06-02 10:16:06YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191317948464637085572026-06-02 10:10:132026-06-02 10:12:27YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191317928934637085572026-06-02 10:06:372026-06-02 10:08:06YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191317899634637085572026-06-02 10:00:372026-06-02 10:03:02YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedFairly satisfied 1191317770634637085572026-06-02 09:33:442026-06-02 09:37:40YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableFairly dissatisfiedFairly satisfiedIt would be really helpful if I could look online and see what slots may be available before entering all my details. Sometimes you've not made a decision about when to go and checking availability of slots helps make that decision. But as the system works, you have to go through all the car reg details etc just to find out if there are any slots available on your preferred day. 1191317626424637085572026-06-02 09:03:422026-06-02 09:05:40YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedFairly satisfied 1191317173934637085572026-06-02 07:21:462026-06-02 07:27:47YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesNeither/norVery satisfiedIf the system could recognise me as a repeat user (ie. Name / email / car reg ) perhaps following bookings could be easier & quicker 1191315040854637085572026-06-01 22:47:142026-06-01 22:56:36YesNeither satisfied nor dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedn/a 1191314779874637085572026-06-01 22:07:382026-06-01 22:10:30YesVery satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableFairly satisfiedFairly satisfied 1191314618564637085572026-06-01 21:43:072026-06-01 21:46:20YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191314467664637085572026-06-01 21:21:572026-06-01 21:23:40YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191314444914637085572026-06-01 21:18:302026-06-01 21:20:15YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191313765854637085572026-06-01 19:49:092026-06-01 19:53:13YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191313617204637085572026-06-01 19:33:082026-06-01 19:35:47YesNeither satisfied nor dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly dissatisfiedVery satisfied 1191313608454637085572026-06-01 19:32:062026-06-01 19:33:25YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191313569514637085572026-06-01 19:27:272026-06-01 19:28:56YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191313548044637085572026-06-01 19:24:462026-06-01 19:26:06YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191313414034637085572026-06-01 19:09:002026-06-01 19:12:46YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191313378934637085572026-06-01 19:05:142026-06-01 19:07:57YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfiedNo difficulty with this booking, but when trying to book another appointment same day, there was no availability for another 3 days, yet when driving past, the site was very quiet! 1191313143174637085572026-06-01 18:36:082026-06-01 18:38:53YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191313039904637085572026-06-01 18:23:512026-06-01 18:26:00YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312995294637085572026-06-01 18:18:132026-06-01 18:21:42YesFairly satisfiedVery satisfiedOnlineYesNot applicable or first visitYesNoYesYesFairly satisfiedVery satisfied 1191312972994637085572026-06-01 18:15:262026-06-01 18:17:15YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312949454637085572026-06-01 18:12:042026-06-01 18:14:31YesVery dissatisfiedVery satisfiedOnlineNoLess time waiting to enterNoNoYesYesVery dissatisfiedVery satisfied 1191312953564637085572026-06-01 18:12:502026-06-01 18:14:16YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312907794637085572026-06-01 18:07:012026-06-01 18:08:32YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterNoYesYesYesFairly satisfiedFairly satisfied 1191312803294637085572026-06-01 17:52:582026-06-01 17:56:13YesNeither satisfied nor dissatisfiedNeither satisfied nor dissatisfiedOnlineNoAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfiedN/A 1191312480284637085572026-06-01 17:12:472026-06-01 17:52:55YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312758574637085572026-06-01 17:47:152026-06-01 17:49:45YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312757364637085572026-06-01 17:47:282026-06-01 17:49:23YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312626444637085572026-06-01 17:30:562026-06-01 17:32:02YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312585414637085572026-06-01 17:25:092026-06-01 17:27:50YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312588904637085572026-06-01 17:25:542026-06-01 17:26:13YesFairly dissatisfiedVery dissatisfied 1191312548344637085572026-06-01 17:20:162026-06-01 17:22:57YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191312441974637085572026-06-01 17:08:262026-06-01 17:10:10YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedN/a 1191312414844637085572026-06-01 17:05:242026-06-01 17:09:32YesNeither satisfied nor dissatisfiedVery satisfiedOnlineNoLess time waiting to enterYesNoYesYesFairly satisfiedFairly satisfiedI tried to book an appointment on Sunday morning for anytime on Sunday. The earliest available was Monday 5 pm. 1191312426674637085572026-06-01 17:06:472026-06-01 17:08:27YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterNoNoYesYesVery satisfiedVery satisfied 1191312383484637085572026-06-01 17:01:392026-06-01 17:03:34YesFairly satisfiedVery satisfiedOnlineNoLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191312300354637085572026-06-01 16:50:392026-06-01 16:52:13YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312199914637085572026-06-01 16:36:392026-06-01 16:38:12YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312159684637085572026-06-01 16:32:002026-06-01 16:34:41YesVery satisfiedVery satisfiedOnlineYesNot applicable or first visitYesYesYesYesVery satisfiedVery satisfied 1191312067234637085572026-06-01 16:08:222026-06-01 16:29:06YesVery dissatisfiedNeither satisfied nor dissatisfiedOnlineNoAbout the same time waiting to enterYesNoYesDidn't ask / not applicableVery dissatisfiedNeither/norI needed two visits as I would have a car full on both occasions. Going through the whole screen after screen was painful The first effort I got to the end and the time I or day wanted was not available, so I had go around again to find a time that suited me. It would help if it started with times available first and then go through the rest of the questions. As it was there was a question on the highway as always but they did move in quicker. I must say the staff were excellent trying hard to be helpful and get you to the nearest parking bay to make your off load easier and quicker. I have always pre sorted but many don't so perhaps some education is necessary. 1191312094804637085572026-06-01 16:24:172026-06-01 16:26:52YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312072374637085572026-06-01 16:21:192026-06-01 16:24:57YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedNo difficulty at all 1191312042824637085572026-06-01 16:18:002026-06-01 16:21:58YesFairly satisfiedFairly satisfiedOnlineNoLess time waiting to enterYesYesYesYesFairly satisfiedFairly satisfied 1191311994294637085572026-06-01 16:12:212026-06-01 16:19:24YesFairly dissatisfiedFairly dissatisfiedOnlineNoLess time waiting to enterYesNoYesDidn't ask / not applicableVery dissatisfiedVery satisfiedThe actual booking page is difficult to find. It easy to make mistakes while doing the booking as there is a combination of text with preselected next available date and calendars. Not intuitive at all. Also it is very difficult to organise and make it work, it is making life more difficult : for example if you are clearing the garage, you have to plan for a given time but it may take longer. You may also need more than one trip but you need to book again and chances are you need to wait one or two days. I would prefer waiting 30 minutes in the entrance than having to plan a weekend around trips to Hazel Court. 1191312006504637085572026-06-01 16:13:152026-06-01 16:15:36YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191312005024637085572026-06-01 16:13:332026-06-01 16:14:41YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191311972514637085572026-06-01 16:09:472026-06-01 16:12:14YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191311973734637085572026-06-01 16:10:002026-06-01 16:11:16YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191311970664637085572026-06-01 16:09:372026-06-01 16:10:53YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191311952064637085572026-06-01 16:07:232026-06-01 16:08:36YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191311906064637085572026-06-01 16:01:582026-06-01 16:04:47YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191311862814637085572026-06-01 15:56:302026-06-01 15:58:15YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191311855294637085572026-06-01 15:55:362026-06-01 15:57:21YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191311842454637085572026-06-01 15:53:522026-06-01 15:55:38YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191311843904637085572026-06-01 15:54:082026-06-01 15:55:00YesVery dissatisfiedVery dissatisfiedOnlineYesAbout the same time waiting to enterYesNoYesDidn't ask / not applicableVery dissatisfiedVery dissatisfied 1191311831324637085572026-06-01 15:52:312026-06-01 15:53:50YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191311819764637085572026-06-01 15:51:042026-06-01 15:53:48YesFairly satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedI made a typo in my original booking, but could not find a way to go back and edit it. So I had to cancel and rebook, which ended up taking a bit more time. 1191311829614637085572026-06-01 15:52:192026-06-01 15:53:25YesVery satisfiedVery satisfiedOnlineNoLess time waiting to enterNoNoYesYesFairly satisfiedFairly satisfied 1191311821084637085572026-06-01 15:51:122026-06-01 15:53:17YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191311777674637085572026-06-01 15:46:032026-06-01 15:53:10YesNeither satisfied nor dissatisfiedNeither satisfied nor dissatisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableNeither/norNeither/norI only found out you now have to boom from a friend. Would have been fuming to fill up my car and arrive and be turned away as an elderly gentleman was in front of me. Completely unnecessary to reject him as it was nearly deserted at the time. Complete jobsworth attitude of the woman dealing with him. Why haven’t you made more effort to advise people that you now need to book in advance? In light of that why don’t they allow people who have bothered to turn up and genuinely didn’t know to dispose of their waste? Given how deserted it was in the middle of a Sunday afternoon it makes me wonder what everyone is now doing with their waste…. I bet recycling tanks in York and flytipping increases. 1191311821104637085572026-06-01 15:51:132026-06-01 15:53:08YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191311786454637085572026-06-01 15:47:072026-06-01 15:50:03YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191311788764637085572026-06-01 15:47:142026-06-01 15:49:14YesNeither satisfied nor dissatisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNot applicableYesDidn't ask / not applicableFairly satisfiedFairly satisfied 1191311770074637085572026-06-01 15:45:262026-06-01 15:46:32YesFairly dissatisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesNeither/norNeither/nor 1191307019974637085572026-05-31 21:25:052026-05-31 21:28:25YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedHaving booked many times, on this, my latest visit I was advised that I had entered a North Yorkshire postcode (not my own) which would incur a charge - but I certainly did NOT give the wrong postcode. Very frustrating and the process needs checking for bugs. 1191307007924637085572026-05-31 21:21:542026-05-31 21:24:46YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedThe online booking process is laboured - could have fewer steps - and residents data could be saved to avoid having to enter everything each booking request 1191306989504637085572026-05-31 21:16:522026-05-31 21:21:26YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedNot really a difficulty but the process is laboured, with too many repetitive steps that could be rationalised. Also, it could be helpful if the ‘residents’ information could be saved, rather than having to enter full details every time. 1191305546764637085572026-05-31 15:19:022026-05-31 15:22:59YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfiedNo problems. Excellent, helpful and friendly staff at the site, On the booking tool can you move the calendar availability to the start of the booking process. Would make it simpler and save time entering data when the slot required is not available. 1191305339524637085572026-05-31 14:28:172026-05-31 14:31:03YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableFairly satisfiedFairly satisfied 1191305235984637085572026-05-31 14:05:592026-05-31 14:07:50YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191302110634637085572026-05-30 21:59:062026-05-30 22:00:51YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191301093624637085572026-05-30 17:12:122026-05-30 17:13:55YesVery dissatisfiedNeither satisfied nor dissatisfiedOnlineYesNot applicable or first visitYesNoYesYesVery dissatisfiedNeither/nor 1191300951374637085572026-05-30 16:33:372026-05-30 16:34:59YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191300861844637085572026-05-30 16:10:402026-05-30 16:13:30YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191299742734637085572026-05-30 11:26:222026-05-30 11:30:15YesFairly satisfiedFairly dissatisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191299525964637085572026-05-30 10:18:532026-05-30 10:21:23YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191299282074637085572026-05-30 08:59:192026-05-30 09:33:48YesNeither satisfied nor dissatisfiedFairly satisfiedOnlineNoAbout the same time waiting to enterYesNoYesDidn't ask / not applicableNeither/norFairly satisfiedAs it appears you are not giving people an opportunity for free text comments at the end of the survey, I will write it here. I have used the skip a few times now since this has been instituted. The first time the site appeared to be down, I was told it was just an advisory that maintenance was due as I'd misread, but I was turned away anyway, even though the skip was empty. Another time I booked a time on a weekend as I was going to need to deposit garden waste. It took longer than anticipated and I was close to the skip at my daughters, so I had to take as far as I'd got as I didn't want it sitting in the car and I couldn't get another appointment the same day. I then had to go back again the next day with the remainder. The last time I went I could only get an appointment on the Sunday in late afternoon when I was ready in the morning and was busy in the afternoon so couldn't take it. Whilst I appreciate why this is being done, I'm not sure the execution of it is optimal. Each time I've been there have only been 2 or 3 cars there. It's empty. This is also not unusual even before the implementation of this system. I'd be interested to analyse the data as it appears so far that people arrive largely on time, are done within 5-10mins, then the site is empty for the next 20mins. Why not do 15m slots? A friend of mine arrived 5m early and was told he had to wait even though the site was empty. It's ridiculous. If there are problem times, then do something about those times, so require booking for the first 2hrs of the day for example if that's when traffic builds up. Also the road design on James St is poor, it was from the get-go with the mini island creating a blocking point westbound. This sort of initiative will push more people to Strensall which is a smaller site with it's own problems, and could likely create more fly tipping when trades can't empty their van for the next day because they can't get a slot. It doesn't feel well thought out, making the use of a public service clunky and inconvenient, to solve queues for a minority of the day. And put a free text section on this survey, if not it's worthless as you're not actually gathering any feedback, just what you want to get with no context. You can use AI to summarise comments, and even limit the characters on these text boxes, but you might actually get some better insight. 1191299272954637085572026-05-30 08:56:532026-05-30 08:59:22YesVery satisfiedVery satisfiedOnlineYesNot applicable or first visitYesNoYesYesNeither/norFairly satisfied 1191299268374637085572026-05-30 08:55:162026-05-30 08:58:47YesNeither satisfied nor dissatisfiedFairly satisfiedOnlineNoAbout the same time waiting to enterYesNoYesYesNeither/norVery satisfied 1191298972284637085572026-05-30 07:19:002026-05-30 07:21:24YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedI’m fine online however my dad used to do all my tip runs and is not online and struggles with technology so he can no longer access the tip. He would not use a phone system. I think this excludes older people. 1191298818874637085572026-05-30 06:24:292026-05-30 06:30:19YesFairly satisfiedNeither satisfied nor dissatisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfiedNo issues with booking or accessibility but the wait time was exactly the same and nobody asked for my booking details so the whole process seems pointless and a waste of time. 1191297810194637085572026-05-30 01:29:102026-05-30 01:30:47YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191296800134637085572026-05-29 22:03:292026-05-29 22:05:37YesVery satisfiedVery satisfiedOnlineYesNot applicable or first visitYesNoYesYesVery satisfiedVery satisfied 1191296164124637085572026-05-29 20:26:192026-05-29 20:35:44YesVery dissatisfiedNeither satisfied nor dissatisfiedOnlineNoAbout the same time waiting to enterYesNot applicableYesDidn't ask / not applicableVery dissatisfiedNeither/norAs a trade user I sometimes have a van full of waste and find out I cant dispose of it till 3 or 4 days later. What do you expect us to do with the waste in this time? I have already written a letter of complaint and had no reply after nearly a month. This is even more annoying after around 7 pages to go through entering all the relevent details. Over and over again every time instead of maybe a login which stores all our details. And have the time slots at the start of the questionaire! This is a complete nightmare for trade waste disposals. 1191296178124637085572026-05-29 20:28:172026-05-29 20:32:08YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedI had to click on several lines yo get to the booking firm. I'm computer-literate, but it might have been frustrating gor people less able to navigate the system. 1191296126344637085572026-05-29 20:21:142026-05-29 20:22:55YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191296057464637085572026-05-29 20:11:312026-05-29 20:16:51YesVery satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedFairly satisfiedThe booking system works well. Points to perhaps to improve: -the booking app is a bit cumbersome -appointments on the same or next day are not always available. 1191296076514637085572026-05-29 20:14:052026-05-29 20:16:04YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191295641524637085572026-05-29 19:14:142026-05-29 19:20:02YesFairly satisfiedFairly dissatisfiedOnlineYesNot applicable or first visitYesNoYesDidn't ask / not applicableFairly satisfiedFairly satisfiedNot a proper survey. For example I was charged for bringing paving stones; they were just from my garden; that was disappointing and not expected as I wasn't charged last time. The process seems to be inconsistent. The staff are quite officious; there is no question on how the process works in that regard. I can see the need for the booking system. 1191295626134637085572026-05-29 19:11:532026-05-29 19:14:35YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191295508354637085572026-05-29 18:55:372026-05-29 18:59:36YesFairly satisfiedVery satisfiedOnlineNoLess time waiting to enterYesNoYesYesFairly dissatisfiedVery satisfiedi have to enter all my details before i can check if a slot is available that day. it may be easier to select a day and time first then enter detail. also i cant find it on the website i just have to search it on google 1191295099604637085572026-05-29 17:55:402026-05-29 17:58:40YesVery dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNot applicableYesYesVery satisfiedVery satisfied 1191294797584637085572026-05-29 17:15:392026-05-29 17:23:26YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedFairly satisfied 1191294574044637085572026-05-29 16:49:302026-05-29 16:54:14YesFairly satisfiedFairly satisfiedOnlineNoLess time waiting to enterYesNoYesDidn't ask / not applicableFairly dissatisfiedFairly satisfiedGets booked up early, managed to get a cancellation 1191294190964637085572026-05-29 16:03:422026-05-29 16:10:46YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedI was have not issue at all,everything was smooth and clear with the appointment to the waste of my stuff,the people who are working there,was very kind and helpful too,wich I thank you for the service,well done ✔️ 😊 1191294206564637085572026-05-29 16:05:332026-05-29 16:07:07YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191293959794637085572026-05-29 15:37:362026-05-29 15:39:11YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfiedFine. No waiting 1191293903264637085572026-05-29 15:31:322026-05-29 15:33:25YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191293884424637085572026-05-29 15:29:342026-05-29 15:30:59YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191293849864637085572026-05-29 15:25:322026-05-29 15:25:48Yes 1191293637024637085572026-05-29 15:02:012026-05-29 15:04:13YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery dissatisfiedVery dissatisfied 1191293530824637085572026-05-29 14:49:292026-05-29 14:52:16YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesNoYesVery satisfiedVery satisfied 1191293410054637085572026-05-29 14:35:452026-05-29 14:38:51YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191293261814637085572026-05-29 14:18:412026-05-29 14:22:36YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfied 1191293257774637085572026-05-29 14:18:562026-05-29 14:20:41YesVery satisfiedVery satisfiedOnlineYesNot applicable or first visitYesNoYesYesVery satisfiedVery satisfied 1191293249944637085572026-05-29 14:18:062026-05-29 14:20:18YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedFairly satisfied 1191293077404637085572026-05-29 13:58:092026-05-29 14:00:50YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191293014504637085572026-05-29 13:51:112026-05-29 13:52:44YesVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191292886974637085572026-05-29 13:35:262026-05-29 13:38:22YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191292753884637085572026-05-29 13:20:112026-05-29 13:22:25YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191292722334637085572026-05-29 13:16:272026-05-29 13:18:09YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191292653914637085572026-05-29 13:08:042026-05-29 13:10:10YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191292593774637085572026-05-29 13:00:502026-05-29 13:02:16YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191292558654637085572026-05-29 12:56:262026-05-29 12:59:52YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191292422154637085572026-05-29 12:38:062026-05-29 12:42:31YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedI think the link to book the appointments could be more bolder to users as initially it didn't seem clear on the information page on how to book the appointment. 1191292242054637085572026-05-29 12:13:102026-05-29 12:16:50YesVery satisfiedVery satisfiedOnlineYesNot applicable or first visitYesNoYesYesVery satisfiedVery satisfiedAll brilliant Just moved from [REDACTED] where the system is a queue type and gets v busy and unpleasant at times So your system works v well 1191292206954637085572026-05-29 12:07:472026-05-29 12:10:26YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191292129284637085572026-05-29 11:55:412026-05-29 11:57:57YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191292104314637085572026-05-29 11:52:252026-05-29 11:53:32YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191292069664637085572026-05-29 11:46:512026-05-29 11:48:43YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191292053104637085572026-05-29 11:44:072026-05-29 11:45:56YesVery satisfiedVery satisfiedOnlineYesNot applicable or first visitYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191292036224637085572026-05-29 11:41:272026-05-29 11:42:38YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterNoYesYesYesVery satisfiedVery satisfied 1191291997444637085572026-05-29 11:35:192026-05-29 11:37:35YesVery satisfiedVery satisfiedOnlineYesNot applicable or first visitYesNoYesYesVery satisfiedVery satisfiedNo issues at all, I asked for help and got it straight away 1191291580704637085572026-05-29 10:26:352026-05-29 10:29:48YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191291532714637085572026-05-29 10:18:522026-05-29 10:20:31YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesFairly satisfiedVery satisfied 1191291503004637085572026-05-29 10:13:402026-05-29 10:15:32YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191291363474637085572026-05-29 09:49:392026-05-29 09:50:52YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191291354814637085572026-05-29 09:47:572026-05-29 09:49:49YesVery satisfiedVery satisfiedOnlineYesMore time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191291280664637085572026-05-29 09:34:482026-05-29 09:37:00YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191290823374637085572026-05-29 08:34:062026-05-29 09:36:53YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedSome times when booking the info for completed booking does not Show up at the end or receive an email I just go through the motions again and have 2 booking ? The guy checking info on said day said it’s a glitch as it’s happened a lot now 1191290990834637085572026-05-29 09:01:272026-05-29 09:03:38YesFairly dissatisfiedNeither satisfied nor dissatisfiedOnlineNoAbout the same time waiting to enterYesNoYesYesFairly dissatisfiedFairly satisfied 1191290786454637085572026-05-29 08:28:032026-05-29 08:30:37YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191290791234637085572026-05-29 08:28:502026-05-29 08:30:07YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfied 1191290763014637085572026-05-29 08:24:242026-05-29 08:26:58YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterNoNoYesDidn't ask / not applicableVery satisfied 1191290527034637085572026-05-29 07:46:532026-05-29 07:48:29YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedno 1191290368024637085572026-05-29 07:19:062026-05-29 07:26:07YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191290303464637085572026-05-29 07:10:032026-05-29 07:11:34YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191289964854637085572026-05-29 06:12:052026-05-29 06:15:09YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedFairly satisfied 1191289813874637085572026-05-29 05:48:152026-05-29 05:50:10YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedFairly satisfied 1191289733994637085572026-05-29 05:34:502026-05-29 05:35:45No 1191289548464637085572026-05-29 05:08:142026-05-29 05:10:04YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191287219614637085572026-05-28 23:27:212026-05-28 23:30:21YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableFairly satisfiedVery satisfied 1191287037634637085572026-05-28 23:01:282026-05-28 23:03:48YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191286993784637085572026-05-28 22:55:202026-05-28 22:56:55YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191286944294637085572026-05-28 22:48:122026-05-28 22:49:52YesFairly dissatisfiedFairly satisfiedOnlineNoLess time waiting to enterYesNoYesYesNeither/norVery dissatisfiedThe site was offline regularly on the Sunday so had to come Bank Holiday Monday 1191286928114637085572026-05-28 22:45:512026-05-28 22:47:34YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191286649004637085572026-05-28 22:07:242026-05-28 22:09:19YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterNoNoYesYesVery satisfiedVery satisfied 1191286481004637085572026-05-28 21:46:202026-05-28 21:48:50YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191286364014637085572026-05-28 21:31:242026-05-28 21:33:58YesFairly dissatisfiedVery dissatisfiedOnlineYesMore time waiting to enterYesNoYesNoNeither/norNeither/norA long queue at 8:30! 1191286234834637085572026-05-28 21:16:182026-05-28 21:18:15YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedN/a 1191286093584637085572026-05-28 20:59:562026-05-28 21:04:12YesFairly dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly dissatisfiedVery satisfiedI think the council website regarding booking is hard to understand - I actually work for the council and work on the computer all the time and I found it hard to work out. I don’t think it should be this hard. The turning up and getting into the site was easier/ the staff where all very helpful and very accommodating however the website let it down and should be made easier 1191286009334637085572026-05-28 20:49:342026-05-28 20:52:50YesFairly dissatisfiedNeither satisfied nor dissatisfiedOnlineNoLess time waiting to enterYesNoYesDidn't ask / not applicableFairly dissatisfiedNeither/nor 1191286019394637085572026-05-28 20:51:072026-05-28 20:52:32YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284716854637085572026-05-28 18:04:472026-05-28 20:28:37YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedToo much text Need to see booking form easily accessible on city site without hunting for it! 1191285698154637085572026-05-28 20:11:162026-05-28 20:13:30YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesVery satisfiedVery satisfied 1191285566504637085572026-05-28 19:57:252026-05-28 19:59:26YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedNo difficulty had 1191285497094637085572026-05-28 19:48:162026-05-28 19:51:46YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191285377624637085572026-05-28 19:33:372026-05-28 19:35:13YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191285374864637085572026-05-28 19:33:222026-05-28 19:33:30No 1191285328984637085572026-05-28 19:27:292026-05-28 19:29:07YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191285099204637085572026-05-28 18:57:572026-05-28 19:28:00YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191285263484637085572026-05-28 19:19:212026-05-28 19:21:33YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191285256214637085572026-05-28 19:18:312026-05-28 19:20:45YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191285169064637085572026-05-28 19:06:592026-05-28 19:10:06YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedBe useful to register and then just book slots each time. Currently have to reinput all personal info so could be streamlined 1191285142954637085572026-05-28 19:03:192026-05-28 19:06:37YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfied 1191285140604637085572026-05-28 19:02:472026-05-28 19:03:33YesVery satisfiedVery satisfiedOnlineYes 1191285134274637085572026-05-28 19:02:242026-05-28 19:03:26YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284991624637085572026-05-28 18:42:112026-05-28 18:45:49YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfiedSeemed straightforward to us, reception staff were careful to point to best parking slot. 1191284904354637085572026-05-28 18:30:402026-05-28 18:35:14YesVery dissatisfiedFairly satisfiedOnlineNoAbout the same time waiting to enterYesNoYesYesFairly dissatisfiedFairly satisfiedDie to the nature of the charity, I would need to do ad-hoc trips to the HWRC but this is not possible anymore and we often have waste lying in front of the properties as we can’t dispose of the waste when we need to and need to wait for the next appointment - which id usually around a week to wait 1191284863584637085572026-05-28 18:25:202026-05-28 18:26:20YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284842584637085572026-05-28 18:22:182026-05-28 18:25:12YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284818724637085572026-05-28 18:19:012026-05-28 18:21:42YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191284767284637085572026-05-28 18:11:482026-05-28 18:14:46YesNeither satisfied nor dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableFairly satisfiedFairly satisfied 1191284757834637085572026-05-28 18:10:362026-05-28 18:12:02YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191284737754637085572026-05-28 18:07:392026-05-28 18:10:33YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedTook me a while to work out how to book a slot 1191284610294637085572026-05-28 17:51:152026-05-28 18:00:43YesFairly dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedFairly satisfiedBooking is unnecessarily long and complex. Make these two changes to solve this problem: 1. When you enter the booking process, the first page should be the calendar showing availability. At the moment, users have to go through the entire booking process before they can see if the time they want is available. 2. Allow users to save their data (name, car registration etc) so they don't have to re-enter everything every time they use it. The completed page could come up automatically, with the option to make changes (if using a different car, for example). 1191284662924637085572026-05-28 17:58:102026-05-28 18:00:31YesFairly satisfiedFairly satisfiedNoLess time waiting to enterYesNoYesYesFairly satisfiedFairly satisfied 1191284612934637085572026-05-28 17:51:372026-05-28 17:54:51YesFairly dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesNeither/norVery satisfied The online experience was bad due to the poorly designed website. 1191284593314637085572026-05-28 17:48:512026-05-28 17:51:22YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesNeither/norNeither/nor 1191284577854637085572026-05-28 17:46:422026-05-28 17:50:32YesFairly dissatisfiedFairly satisfiedOnlineYesAbout the same time waiting to enterYesNoYesDidn't ask / not applicableVery dissatisfiedFairly satisfied 1191284595314637085572026-05-28 17:49:112026-05-28 17:50:06YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284524314637085572026-05-28 17:39:232026-05-28 17:49:37YesNeither satisfied nor dissatisfiedVery dissatisfiedOnlineYesAbout the same time waiting to enterNoNoNoDidn't ask / not applicableNeither/norNeither/norWhat was likely an admin error on my part meant I booked an appointment for 530 on a Friday (not Thursday as intended). I arrived at my intended booking time on Thursday. Even though the site was not busy, I was refused entry. Very disappointing. No common sense. 1191284570314637085572026-05-28 17:45:342026-05-28 17:48:18YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNot applicableYesYesNeither/norVery satisfied 1191284523374637085572026-05-28 17:39:142026-05-28 17:41:05YesFairly satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesDidn't ask / not applicableNeither/norNeither/nor 1191284506524637085572026-05-28 17:36:512026-05-28 17:38:03YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284506484637085572026-05-28 17:36:532026-05-28 17:37:51YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284482124637085572026-05-28 17:33:222026-05-28 17:37:11YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284449214637085572026-05-28 17:28:562026-05-28 17:29:58YesVery satisfiedVery satisfiedOnlineYesYesNoYesYesVery satisfiedVery satisfied 1191284444954637085572026-05-28 17:28:222026-05-28 17:29:30YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284392524637085572026-05-28 17:21:272026-05-28 17:29:24YesFairly dissatisfiedFairly dissatisfiedOnlineNoAbout the same time waiting to enterYesNot applicableYesYesNeither/norVery satisfiedI didnt know abt out the new booking system so I arrived one morning on the way to work and was told I wasnt able to access the site. Of course, I had to access the site in order to drive through and be sent away. It was very quiet there were hardly any people there. I tried to book but the next appt wasnt until several hours away. I drove up to ask if now I had booked and had arrived they would let me in but they refused, of course they had to let me in again so I could drive away! I had to take my rubbish to work and then leave work to return to deposit it. When I returned at my booked appt it was MUCH BUSIER than when I had been there earlier. It doesnt make sense to turn people away when it is quiet. Its a huge waste of staff time to argue with people and it's a risk that people will just leave and dump their rubbish somewhere. Taking your stuff to recycling is a choice and it needs to be made as easy as possible. All I had was cardboard it took me less than 3 mins to get rid of it and i could have easily done that boith times i was obliged to drive through your facilty and not allowed to!! 1191284415914637085572026-05-28 17:24:362026-05-28 17:26:56YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284415934637085572026-05-28 17:24:352026-05-28 17:25:56YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191284412744637085572026-05-28 17:23:482026-05-28 17:24:21Yes 1191284323294637085572026-05-28 17:13:012026-05-28 17:19:47YesVery dissatisfiedFairly dissatisfiedOnlineYesLess time waiting to enterYesNoNoDidn't ask / not applicableFairly dissatisfiedNeither/norThe whole booking system is a joke. There were no appointments available until 4pm but then just one popped up for midday so I took it, but I would not have waited for 4pm when it is the worst time to travel in york, also making the booking time made the whole experience stressful, what if I dont get there in time? What if I don't have enough time to unload. It did felt stressful and to be honest next time I just go to Strensall... at least I don't miss my opportunity if I am late with the traffic... also can I mention although there was no time slots available between 12pm and 4pm when I left the site was almost empty... 1191284343814637085572026-05-28 17:15:202026-05-28 17:16:48YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284332914637085572026-05-28 17:14:052026-05-28 17:16:19YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191284291464637085572026-05-28 17:09:202026-05-28 17:12:15YesVery satisfiedNeither satisfied nor dissatisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedFairly satisfied 1191284234844637085572026-05-28 17:02:372026-05-28 17:09:48YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedThere really is a need to reduce the information needed to make a booking. So much of the information is the same each time I make an application. Give me an id account so that you hold much of the info that is the same each time I make a request - such as residence details, vehicle number etc. Or at least give me the option to have an id number/account; I appreciate for some users these will often not remain the same each trip/application. 1191284269934637085572026-05-28 17:06:432026-05-28 17:09:19YesVery satisfiedVery satisfiedOnlineYesNot applicable or first visitYesNoYesYesVery satisfiedVery satisfied 1191284250874637085572026-05-28 17:04:322026-05-28 17:06:08YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNot applicableYesDidn't ask / not applicableVery satisfiedVery satisfied 1191284249864637085572026-05-28 16:50:322026-05-28 17:05:34YesFairly dissatisfiedVery satisfiedOnlineYesLess time waiting to enterNoNoYesYesNeither/norNeither/nor 1191284236954637085572026-05-28 17:02:492026-05-28 17:04:04YesFairly satisfiedFairly satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesFairly satisfiedFairly satisfied 1191284226724637085572026-05-28 17:01:312026-05-28 17:03:17YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedFairly satisfied 1191284212634637085572026-05-28 16:59:332026-05-28 17:02:36YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedFairly satisfied 1191284223814637085572026-05-28 17:01:152026-05-28 17:02:19YesFairly satisfiedFairly satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYes 1191284205084637085572026-05-28 16:58:122026-05-28 17:01:34YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284182564637085572026-05-28 16:55:092026-05-28 17:01:08YesVery dissatisfiedNeither satisfied nor dissatisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery dissatisfiedFairly satisfiedThe booking system is very poor and needs total redesign. Currently you have to read a lot of terms and conditions and input a lot of personal information before you even get to see what booking slots are available. The whole process is inconvenient and time consuming. You should get to see what booking slots are available first. You shouldn't have to read so many terms and conditions (this was never a requirement before the booking system). You shouldn't have to input so much information. The current process is badly designed, cumbersome and time consuming. It should be simple, straight-forward, quick and convenient to use. 1191284221494637085572026-05-28 17:00:572026-05-28 17:01:06No 1191284184474637085572026-05-28 16:56:042026-05-28 16:57:05YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284173094637085572026-05-28 16:54:462026-05-28 16:56:46YesVery satisfiedFairly satisfiedOnlineYesAbout the same time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191284156264637085572026-05-28 16:52:332026-05-28 16:56:36YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284160674637085572026-05-28 16:53:042026-05-28 16:55:56YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedEverything was fab 1191284145194637085572026-05-28 16:51:092026-05-28 16:53:27YesVery satisfiedVery satisfiedBy telephoneYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfiedStruggled to do this online... No available slots on line, but there were when I phoned to book. 1191284145874637085572026-05-28 16:50:232026-05-28 16:52:46YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284155714637085572026-05-28 16:52:342026-05-28 16:52:40Yes 1191284147514637085572026-05-28 16:51:252026-05-28 16:52:21YesNeither satisfied nor dissatisfiedFairly dissatisfied 1191284138334637085572026-05-28 16:50:182026-05-28 16:52:17YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191284140514637085572026-05-28 16:50:332026-05-28 16:52:06YesFairly dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesFairly satisfiedVery satisfied 1191281459404637085572026-05-28 08:38:212026-05-28 08:41:09YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedNone 1191273829884637085572026-05-27 09:18:542026-05-27 09:20:22YesVery dissatisfiedNeither satisfied nor dissatisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesFairly dissatisfiedVery satisfiedThe que was still very long seems pointless to me 1191266490424637085572026-05-26 11:33:172026-05-26 11:36:15YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesYesYesYesFairly satisfiedVery satisfied 1191266240634637085572026-05-26 10:36:442026-05-26 10:38:40YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191265824394637085572026-05-26 08:53:562026-05-26 08:55:21YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191265321134637085572026-05-26 06:09:552026-05-26 06:12:56YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterNoNoYesYesVery satisfied 1191262268424637085572026-05-25 16:57:402026-05-25 16:59:03YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191261332834637085572026-05-25 13:36:382026-05-25 13:38:19YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedFairly satisfied 1191260906154637085572026-05-25 11:40:192026-05-25 11:43:17YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191260817544637085572026-05-25 11:11:172026-05-25 11:11:43No 1191258637164637085572026-05-24 22:02:032026-05-24 22:05:11YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191258553114637085572026-05-24 21:29:252026-05-24 21:31:28YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191258541234637085572026-05-24 21:24:402026-05-24 21:27:15YesVery satisfiedVery satisfiedOnlineYesNot applicable or first visitYesNoYesYesFairly satisfiedFairly satisfied 1191258393194637085572026-05-24 20:29:022026-05-24 20:31:05YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedFairly satisfied 1191258282134637085572026-05-24 19:45:232026-05-24 19:48:22YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedFairly satisfied 1191257984884637085572026-05-24 17:55:362026-05-24 17:57:42YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257963684637085572026-05-24 17:48:572026-05-24 17:51:48YesFairly dissatisfiedFairly satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesNeither/norNeither/norAppointment booked online but at arrival the booking did not show up on their list. However after showing yhe confirmation email I was granted access. 1191257865164637085572026-05-24 17:14:002026-05-24 17:15:53YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191257827594637085572026-05-24 17:01:072026-05-24 17:02:58YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesNeither/norNeither/nor 1191257808404637085572026-05-24 16:54:342026-05-24 16:56:26YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191257798224637085572026-05-24 16:51:152026-05-24 16:52:07YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257678814637085572026-05-24 16:11:052026-05-24 16:12:54YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191257623344637085572026-05-24 15:52:022026-05-24 15:53:47YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257490374637085572026-05-24 15:06:062026-05-24 15:14:57YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedNone 1191257484364637085572026-05-24 15:04:102026-05-24 15:06:31YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257393684637085572026-05-24 14:32:262026-05-24 14:33:38YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257339804637085572026-05-24 14:13:132026-05-24 14:15:45YesFairly dissatisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesFairly dissatisfiedVery satisfiedToo much text and complex instructions 1191257309244637085572026-05-24 14:02:042026-05-24 14:03:31YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfied 1191257289424637085572026-05-24 13:54:282026-05-24 13:56:27YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191257264514637085572026-05-24 13:44:392026-05-24 13:48:15YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191257216564637085572026-05-24 13:25:492026-05-24 13:31:58YesVery dissatisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery dissatisfiedVery satisfiedTried booking several times with an incorrect time confirmed each time. Tried amending the booked appointment only for yet another incorrect time to be confirmed. Why can’t the website show available time slots first and then move on to booking them. 1191257194924637085572026-05-24 13:17:052026-05-24 13:19:15YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191257171484637085572026-05-24 13:07:392026-05-24 13:11:48YesFairly satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesFairly satisfiedFairly satisfiedNone. I have to say that I am not in favour of having a booking system. The old method of turn-up, wait a short period, empty waste and go seemed OK to me. 1191257149554637085572026-05-24 12:58:522026-05-24 12:59:57YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedThink it’s great much better than queuing before! 1191257149504637085572026-05-24 12:58:432026-05-24 12:59:42YesVery satisfiedVery satisfiedOnlineLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257143234637085572026-05-24 12:56:042026-05-24 12:58:30YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191257137264637085572026-05-24 12:53:352026-05-24 12:55:07YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191257128854637085572026-05-24 12:50:072026-05-24 12:53:24YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedN/A 1191257093984637085572026-05-24 12:35:052026-05-24 12:36:26YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191257090394637085572026-05-24 12:33:272026-05-24 12:35:33YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257088194637085572026-05-24 12:32:332026-05-24 12:34:25YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedN/A 1191257086324637085572026-05-24 12:31:472026-05-24 12:33:19YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257080334637085572026-05-24 12:29:042026-05-24 12:30:42YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257078524637085572026-05-24 12:28:132026-05-24 12:29:27YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257060184637085572026-05-24 12:19:272026-05-24 12:29:10YesNeither satisfied nor dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableNeither/norVery satisfiedIt’s very long winded. If there were a question at the very beginning such as “ Are you a normal citizen using your own car with normal household waste?” then that would cut out most of the other steps. 1191257064634637085572026-05-24 12:21:532026-05-24 12:25:26YesFairly dissatisfiedFairly dissatisfiedOnlineYesNot applicable or first visitYesNoYesNoNeither/norNeither/nor4 men stood around talking at 5.30 watching my poorly wife carry a very large heavy box without any offer of help or assistance, I am disabled so I am restricted to my abilities 1191257067424637085572026-05-24 12:23:082026-05-24 12:25:01YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterNoNoYesYesVery satisfiedVery satisfied 1191257065374637085572026-05-24 12:22:142026-05-24 12:24:39YesVery satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedFairly satisfied 1191257065734637085572026-05-24 12:22:212026-05-24 12:24:18YesVery dissatisfiedFairly satisfiedOnlineNoLess time waiting to enterYesNoYesYesFairly dissatisfiedFairly satisfied 1191257056604637085572026-05-24 12:18:082026-05-24 12:22:48YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedFairly dissatisfiedSome delay before parking slot available close to garden waste skip. 1191257057304637085572026-05-24 12:18:362026-05-24 12:20:16YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257055144637085572026-05-24 12:17:362026-05-24 12:19:13YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191257054544637085572026-05-24 12:17:202026-05-24 12:19:04YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191256484094637085572026-05-24 07:15:232026-05-24 07:16:55YesVery satisfiedVery satisfiedOnlineNoLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191254367404637085572026-05-23 17:15:282026-05-23 17:18:28YesFairly dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly dissatisfiedFairly satisfiedThe booking form is several pages long with a huge amount of information. Seems overly cumbersome. 1191253781034637085572026-05-23 14:47:122026-05-23 14:54:48YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedmiles better, no waiting, no queues, THANK YOU love it. 1191253397904637085572026-05-23 13:00:552026-05-23 13:02:28YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191253023004637085572026-05-23 10:38:002026-05-23 10:43:49YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedFinding the link to book a visit on the web site is not that obvious. You have to click a few links on the waste page to find the booking form. The first thing you should see on the website is a big button at the top which is made obvious saying book your visit now. This would prevent having to scroll through various pages and find the button to book. 1191252771544637085572026-05-23 08:44:012026-05-23 08:45:20YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191250269034637085572026-05-22 20:17:512026-05-22 20:21:33YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedNone 1191250179154637085572026-05-22 20:03:542026-05-22 20:05:17YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfiedStaff are great 1191250099764637085572026-05-22 19:51:072026-05-22 19:53:03YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191249966944637085572026-05-22 19:29:132026-05-22 19:36:58YesFairly satisfiedFairly satisfiedOnlineNoLess time waiting to enterYesNoYesDidn't ask / not applicableFairly satisfiedFairly satisfiedNot much different for myself with the new system as only use during week & try to avoid busy weekends,never really had to queue during week before new system was introduced, totally understand why it was brought in but a bit more planning needed now as not always the time slots available unless book a bit in advance. 1191249874014637085572026-05-22 19:12:392026-05-22 19:15:11YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191249599924637085572026-05-22 18:28:402026-05-22 18:31:33YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedNeither/nor 1191248938434637085572026-05-22 16:44:342026-05-22 16:47:48YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedFairly satisfiedNo problems 1191248728824637085572026-05-22 16:12:302026-05-22 16:14:57YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191248357624637085572026-05-22 15:18:292026-05-22 15:19:59YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191248287604637085572026-05-22 15:08:082026-05-22 15:10:37YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191248277834637085572026-05-22 15:06:422026-05-22 15:08:58YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247960184637085572026-05-22 14:19:002026-05-22 14:21:37YesFairly dissatisfiedVery dissatisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly dissatisfiedNeither/nor 1191247906054637085572026-05-22 14:11:082026-05-22 14:12:11YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247760684637085572026-05-22 13:47:562026-05-22 13:50:59YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247731014637085572026-05-22 13:42:562026-05-22 13:47:14YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247637474637085572026-05-22 13:27:202026-05-22 13:29:03YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247617104637085572026-05-22 13:23:532026-05-22 13:25:04YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191247601354637085572026-05-22 13:21:012026-05-22 13:22:49YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247535264637085572026-05-22 13:08:352026-05-22 13:10:07YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247521604637085572026-05-22 13:05:592026-05-22 13:07:18YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191247497114637085572026-05-22 13:01:062026-05-22 13:03:09YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247439214637085572026-05-22 12:48:392026-05-22 12:55:17YesVery dissatisfiedNeither satisfied nor dissatisfiedOnlineNoAbout the same time waiting to enterYesNoYesDidn't ask / not applicableVery dissatisfiedNeither/norTime consuming compared to being able to go when I'm ready. Doesn't show you the free slots so you pick one then it tells you you can't go then. I find doing anything on my phone annoying as it's so small, don't have a computer. And why on earth all the questions!! Used to just turn up, no questions. Like everything lately just more and more complicated....annoying 1191247446664637085572026-05-22 12:50:322026-05-22 12:52:51YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191247245344637085572026-05-22 12:07:122026-05-22 12:09:43YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247210924637085572026-05-22 11:58:522026-05-22 12:00:59YesFairly satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesDidn't ask / not applicableFairly satisfiedVery satisfied 1191247189824637085572026-05-22 11:54:022026-05-22 11:55:02YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191247170684637085572026-05-22 11:49:082026-05-22 11:50:58YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247145394637085572026-05-22 11:42:432026-05-22 11:44:31YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedNo difficulty 1191247131254637085572026-05-22 11:39:312026-05-22 11:42:11YesNeither satisfied nor dissatisfiedNeither satisfied nor dissatisfiedOnlineYesLess time waiting to enterNoNoYesYesNeither/norFairly satisfiedI would allow bookings to be split by 15 mins instead of half hours. 1191247130984637085572026-05-22 11:39:292026-05-22 11:41:09YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247124174637085572026-05-22 11:37:472026-05-22 11:40:34YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterNoNoYesYesVery satisfiedVery satisfiedN/a 1191247109944637085572026-05-22 11:34:242026-05-22 11:37:13YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191247105254637085572026-05-22 11:33:072026-05-22 11:36:34YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNot applicableYesYesFairly satisfiedVery satisfied 1191247109294637085572026-05-22 11:34:192026-05-22 11:36:14YesNeither satisfied nor dissatisfiedFairly dissatisfiedOnlineYesLess time waiting to enterNoYesYesFairly dissatisfiedFairly dissatisfied 1191247098124637085572026-05-22 11:31:332026-05-22 11:32:33YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191247088564637085572026-05-22 11:29:172026-05-22 11:30:41YesVery satisfiedVery satisfiedBy telephoneYesLess time waiting to enterYesNot applicableYesYesVery satisfiedVery satisfiedNone 1191244161824637085572026-05-21 22:46:342026-05-21 22:48:17YesFairly satisfiedFairly satisfiedOnlineNoLess time waiting to enterNoNoYesYesFairly satisfiedFairly satisfied 1191243603464637085572026-05-21 21:18:442026-05-21 21:22:18YesNeither satisfied nor dissatisfiedVery dissatisfiedOnlineNoAbout the same time waiting to enterYesNoNoNoNeither/norVery dissatisfiedProblem wasn't the booking as much as having to wait once in there despite the place bring mostly empty because of having limited space for vans, absolutely unnecessary and added more time to my trip , nonfiscretion used, as was ' policy' imposed by cyc 1191243589874637085572026-05-21 21:16:372026-05-21 21:18:23YesNeither satisfied nor dissatisfiedFairly dissatisfiedOnlineNoAbout the same time waiting to enterYesNoNoNoNeither/norNeither/nor 1191242099194637085572026-05-21 17:55:582026-05-21 18:03:26YesFairly satisfiedVery satisfiedBy telephoneYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedI booked by telephone and I waited 10 minutes to have anyone answer the phone. When they did the person who dealt with my requests was very helpful and professional. 1191241995634637085572026-05-21 17:43:072026-05-21 17:44:55YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedno difficulties 1191241718654637085572026-05-21 17:11:282026-05-21 17:13:22YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191241357444637085572026-05-21 16:26:492026-05-21 16:27:59YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191239622254637085572026-05-21 12:19:592026-05-21 12:20:09No 1191239329624637085572026-05-21 11:14:162026-05-21 11:16:38YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedFairly satisfied 1191239302844637085572026-05-21 11:07:552026-05-21 11:08:06No 1191239235504637085572026-05-21 10:50:172026-05-21 10:52:07YesVery satisfiedVery satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191239228414637085572026-05-21 10:48:412026-05-21 10:50:58YesVery satisfiedVery satisfiedOnlineLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfied 1191239189744637085572026-05-21 10:37:302026-05-21 10:41:30YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedFairly satisfied 1191238802814637085572026-05-21 09:04:042026-05-21 09:09:17YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfiedThe staff at Hazel Court are excellent, courteous and always helpful. On the booking tool can you bring the slot availability calendar to the start of the process and not the end. It is discouraging to have to fill in the forms before you get to the calendar. I looked at the section about ‘me’. What do things like religion and sexual orientation have to do with waste disposal. Ridiculous beyond belief. Stop wasting people’s time and council tax money with this nonsense. 1191238792044637085572026-05-21 09:01:292026-05-21 09:03:48YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191235155274637085572026-05-20 19:44:482026-05-20 19:47:47YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfiedNone 1191234873914637085572026-05-20 19:09:412026-05-20 19:12:38YesFairly satisfiedFairly satisfiedOnlineYesAbout the same time waiting to enterYesNoYesYesNeither/norFairly satisfiedOnline not ideal Rather human to human 1191234618644637085572026-05-20 18:39:042026-05-20 18:40:36YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191234578384637085572026-05-20 18:33:072026-05-20 18:39:39YesFairly satisfiedFairly satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableFairly satisfiedVery satisfied 1191234525834637085572026-05-20 18:27:072026-05-20 18:29:05YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesDidn't ask / not applicableVery satisfiedVery satisfied 1191234348054637085572026-05-20 18:05:102026-05-20 18:07:35YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191233879884637085572026-05-20 17:09:502026-05-20 17:12:18YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedFairly satisfied 1191233271004637085572026-05-20 16:00:022026-05-20 16:01:18YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191232804904637085572026-05-20 15:04:462026-05-20 15:06:07YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191232345314637085572026-05-20 14:05:242026-05-20 14:07:19YesVery dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery dissatisfiedVery satisfiedHorrible system. Please bring back old process. 1191232081604637085572026-05-20 13:24:582026-05-20 13:26:50YesFairly satisfiedFairly satisfiedOnlineYesNot applicable or first visitYesNoYesDidn't ask / not applicableFairly dissatisfiedFairly satisfiedJust tracking it down was not easy 1191232013374637085572026-05-20 13:14:042026-05-20 13:17:25YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfied 1191232000014637085572026-05-20 13:12:072026-05-20 13:13:52YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedWould be good to see the available appointments before giving all my information, if I spend 5 minutes filling in data but then there isn't a suitable time for me right now, it's time wasted 1191231902544637085572026-05-20 12:56:252026-05-20 13:03:43YesFairly dissatisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedThe online booking system is needlessly complicated. It should be simplified to make it quicker to use. How about an app which could be prepopulated so that users would only have to enter most of the information once and not for each booking! 1191231745424637085572026-05-20 12:27:322026-05-20 12:29:21YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191231702574637085572026-05-20 12:19:012026-05-20 12:20:35YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191231698234637085572026-05-20 12:16:252026-05-20 12:20:20YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191231689054637085572026-05-20 12:16:032026-05-20 12:18:20YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191231677924637085572026-05-20 12:14:072026-05-20 12:17:16YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesYesYesYesVery satisfiedVery satisfied 1191231669704637085572026-05-20 12:12:142026-05-20 12:14:57YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterNoNoYesYesVery satisfiedVery satisfied 1191231667724637085572026-05-20 12:11:532026-05-20 12:14:26YesFairly satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesFairly satisfiedVery satisfiedNo problems 1191231667054637085572026-05-20 12:11:542026-05-20 12:13:27YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterYesNoYesYesVery satisfiedVery satisfied 1191231658354637085572026-05-20 12:10:132026-05-20 12:11:27YesVery satisfiedVery satisfiedOnlineYesLess time waiting to enterNoYesYesYesVery satisfiedVery satisfied 1190704637174637085572026-03-05 14:12:462026-03-05 14:15:33YesFairly satisfiedFairly satisfiedOnlineYesNot applicable or first visitYesNot applicableNoYes 1190704511214637085572026-03-05 13:55:032026-03-05 13:55:11Yes