_id	KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
1	CFS01	Overall Customer Centre Satisfaction (%) - CYC	67.21 %	Percentage	2010/2011	2010-04-01	2011-03-31	Monthly
2	CFS01	Overall Customer Centre Satisfaction (%) - CYC	73.84 %	Percentage	2010/2011_Q3	2010-10-01	2010-12-31	Monthly
3	CFS01	Overall Customer Centre Satisfaction (%) - CYC	72.32 %	Percentage	2010/2011_Oct	2010-10-01	2010-10-31	Monthly
4	CFS01	Overall Customer Centre Satisfaction (%) - CYC	79.33 %	Percentage	2010/2011_Nov	2010-11-01	2010-11-30	Monthly
5	CFS01	Overall Customer Centre Satisfaction (%) - CYC	63.12 %	Percentage	2010/2011_Dec	2010-12-01	2010-12-31	Monthly
6	CFS01	Overall Customer Centre Satisfaction (%) - CYC	57.11 %	Percentage	2010/2011_Jan	2011-01-01	2011-01-31	Monthly
7	CFS01	Overall Customer Centre Satisfaction (%) - CYC	61.26 %	Percentage	2010/2011_Q4	2011-01-01	2011-03-31	Monthly
8	CFS01	Overall Customer Centre Satisfaction (%) - CYC	61.29 %	Percentage	2010/2011_Feb	2011-02-01	2011-02-28	Monthly
9	CFS01	Overall Customer Centre Satisfaction (%) - CYC	64.41 %	Percentage	2010/2011_Mar	2011-03-01	2011-03-31	Monthly
10	CFS01	Overall Customer Centre Satisfaction (%) - CYC	60.48 %	Percentage	2011/2012_Apr	2011-04-01	2011-04-30	Monthly
11	CFS01	Overall Customer Centre Satisfaction (%) - CYC	55.85 %	Percentage	2011/2012	2011-04-01	2012-03-31	Monthly
12	CFS01	Overall Customer Centre Satisfaction (%) - CYC	56.77 %	Percentage	2011/2012_Q1	2011-04-01	2011-06-30	Monthly
13	CFS01	Overall Customer Centre Satisfaction (%) - CYC	53.70 %	Percentage	2011/2012_May	2011-05-01	2011-05-31	Monthly
14	CFS01	Overall Customer Centre Satisfaction (%) - CYC	57.32 %	Percentage	2011/2012_Jun	2011-06-01	2011-06-30	Monthly
15	CFS01	Overall Customer Centre Satisfaction (%) - CYC	55.07 %	Percentage	2011/2012_Q2	2011-07-01	2011-09-30	Monthly
16	CFS01	Overall Customer Centre Satisfaction (%) - CYC	56.14 %	Percentage	2011/2012_Jul	2011-07-01	2011-07-31	Monthly
17	CFS01	Overall Customer Centre Satisfaction (%) - CYC	54.30 %	Percentage	2011/2012_Aug	2011-08-01	2011-08-31	Monthly
18	CFS01	Overall Customer Centre Satisfaction (%) - CYC	55.04 %	Percentage	2011/2012_Sep	2011-09-01	2011-09-30	Monthly
19	CFS01	Overall Customer Centre Satisfaction (%) - CYC	55.45 %	Percentage	2011/2012_Q3	2011-10-01	2011-12-31	Monthly
20	CFS01	Overall Customer Centre Satisfaction (%) - CYC	57.08 %	Percentage	2011/2012_Oct	2011-10-01	2011-10-31	Monthly
21	CFS01	Overall Customer Centre Satisfaction (%) - CYC	58.46 %	Percentage	2011/2012_Nov	2011-11-01	2011-11-30	Monthly
22	CFS01	Overall Customer Centre Satisfaction (%) - CYC	50.12 %	Percentage	2011/2012_Dec	2011-12-01	2011-12-31	Monthly
23	CFS01	Overall Customer Centre Satisfaction (%) - CYC	53.73 %	Percentage	2011/2012_Jan	2012-01-01	2012-01-31	Monthly
24	CFS01	Overall Customer Centre Satisfaction (%) - CYC	56.42 %	Percentage	2011/2012_Q4	2012-01-01	2012-03-31	Monthly
25	CFS01	Overall Customer Centre Satisfaction (%) - CYC	58.22 %	Percentage	2011/2012_Feb	2012-02-01	2012-02-29	Monthly
26	CFS01	Overall Customer Centre Satisfaction (%) - CYC	57.72 %	Percentage	2011/2012_Mar	2012-03-01	2012-03-31	Monthly
27	CFS01	Overall Customer Centre Satisfaction (%) - CYC	56.41 %	Percentage	2012/2013_Q1	2012-04-01	2012-06-30	Monthly
28	CFS01	Overall Customer Centre Satisfaction (%) - CYC	54.52 %	Percentage	2012/2013	2012-04-01	2013-03-31	Monthly
29	CFS01	Overall Customer Centre Satisfaction (%) - CYC	57.17 %	Percentage	2012/2013_Apr	2012-04-01	2012-04-30	Monthly
30	CFS01	Overall Customer Centre Satisfaction (%) - CYC	55.57 %	Percentage	2012/2013_May	2012-05-01	2012-05-31	Monthly
31	CFS01	Overall Customer Centre Satisfaction (%) - CYC	53.37 %	Percentage	2012/2013_Jun	2012-06-01	2012-06-30	Monthly
32	CFS01	Overall Customer Centre Satisfaction (%) - CYC	58.76 %	Percentage	2012/2013_Q2	2012-07-01	2012-09-30	Monthly
33	CFS01	Overall Customer Centre Satisfaction (%) - CYC	57.70 %	Percentage	2012/2013_Jul	2012-07-01	2012-07-31	Monthly
34	CFS01	Overall Customer Centre Satisfaction (%) - CYC	60.11 %	Percentage	2012/2013_Aug	2012-08-01	2012-08-31	Monthly
35	CFS01	Overall Customer Centre Satisfaction (%) - CYC	58.31 %	Percentage	2012/2013_Sep	2012-09-01	2012-09-30	Monthly
36	CFS01	Overall Customer Centre Satisfaction (%) - CYC	55.20 %	Percentage	2012/2013_Q3	2012-10-01	2012-12-31	Monthly
37	CFS01	Overall Customer Centre Satisfaction (%) - CYC	56.86 %	Percentage	2012/2013_Oct	2012-10-01	2012-10-31	Monthly
38	CFS01	Overall Customer Centre Satisfaction (%) - CYC	55.54 %	Percentage	2012/2013_Nov	2012-11-01	2012-11-30	Monthly
39	CFS01	Overall Customer Centre Satisfaction (%) - CYC	52.34 %	Percentage	2012/2013_Dec	2012-12-01	2012-12-31	Monthly
40	CFS01	Overall Customer Centre Satisfaction (%) - CYC	41.15 %	Percentage	2012/2013_Q4	2013-01-01	2013-03-31	Monthly
41	CFS01	Overall Customer Centre Satisfaction (%) - CYC	44.25 %	Percentage	2012/2013_Jan	2013-01-01	2013-01-31	Monthly
42	CFS01	Overall Customer Centre Satisfaction (%) - CYC	39.97 %	Percentage	2012/2013_Feb	2013-02-01	2013-02-28	Monthly
43	CFS01	Overall Customer Centre Satisfaction (%) - CYC	35.49 %	Percentage	2012/2013_Mar	2013-03-01	2013-03-31	Monthly
44	CFS01	Overall Customer Centre Satisfaction (%) - CYC	40.21 %	Percentage	2013/2014_Q1	2013-04-01	2013-06-30	Monthly
45	CFS01	Overall Customer Centre Satisfaction (%) - CYC	39.31 %	Percentage	2013/2014	2013-04-01	2014-03-31	Monthly
46	CFS01	Overall Customer Centre Satisfaction (%) - CYC	41.61 %	Percentage	2013/2014_Apr	2013-04-01	2013-04-30	Monthly
47	CFS01	Overall Customer Centre Satisfaction (%) - CYC	37.21 %	Percentage	2013/2014_May	2013-05-01	2013-05-31	Monthly
48	CFS01	Overall Customer Centre Satisfaction (%) - CYC	41.75 %	Percentage	2013/2014_Jun	2013-06-01	2013-06-30	Monthly
49	CFS01	Overall Customer Centre Satisfaction (%) - CYC	36.61 %	Percentage	2013/2014_Q2	2013-07-01	2013-09-30	Monthly
50	CFS01	Overall Customer Centre Satisfaction (%) - CYC	36.76 %	Percentage	2013/2014_Jul	2013-07-01	2013-07-31	Monthly
51	CFS01	Overall Customer Centre Satisfaction (%) - CYC	39.73 %	Percentage	2013/2014_Aug	2013-08-01	2013-08-31	Monthly
52	CFS01	Overall Customer Centre Satisfaction (%) - CYC	33.55 %	Percentage	2013/2014_Sep	2013-09-01	2013-09-30	Monthly
53	CFS01	Overall Customer Centre Satisfaction (%) - CYC	38.76 %	Percentage	2013/2014_Q3	2013-10-01	2013-12-31	Monthly
54	CFS01	Overall Customer Centre Satisfaction (%) - CYC	37.89 %	Percentage	2013/2014_Oct	2013-10-01	2013-10-31	Monthly
55	CFS01	Overall Customer Centre Satisfaction (%) - CYC	40.08 %	Percentage	2013/2014_Nov	2013-11-01	2013-11-30	Monthly
56	CFS01	Overall Customer Centre Satisfaction (%) - CYC	38.52 %	Percentage	2013/2014_Dec	2013-12-01	2013-12-31	Monthly
57	CFS01	Overall Customer Centre Satisfaction (%) - CYC	41.60 %	Percentage	2013/2014_Q4	2014-01-01	2014-03-31	Monthly
58	CFS01	Overall Customer Centre Satisfaction (%) - CYC	42.76 %	Percentage	2013/2014_Jan	2014-01-01	2014-01-31	Monthly
59	CFS01	Overall Customer Centre Satisfaction (%) - CYC	38.26 %	Percentage	2013/2014_Feb	2014-02-01	2014-02-28	Monthly
60	CFS01	Overall Customer Centre Satisfaction (%) - CYC	43.47 %	Percentage	2013/2014_Mar	2014-03-01	2014-03-31	Monthly
61	CFS01	Overall Customer Centre Satisfaction (%) - CYC	58.15 %	Percentage	2014/2015	2014-04-01	2015-03-31	Monthly
62	CFS01	Overall Customer Centre Satisfaction (%) - CYC	52.61 %	Percentage	2014/2015_Q1	2014-04-01	2014-06-30	Monthly
63	CFS01	Overall Customer Centre Satisfaction (%) - CYC	38.59 %	Percentage	2014/2015_Apr	2014-04-01	2014-04-30	Monthly
64	CFS01	Overall Customer Centre Satisfaction (%) - CYC	51.43 %	Percentage	2014/2015_May	2014-05-01	2014-05-31	Monthly
65	CFS01	Overall Customer Centre Satisfaction (%) - CYC	56.78 %	Percentage	2014/2015_Jun	2014-06-01	2014-06-30	Monthly
66	CFS01	Overall Customer Centre Satisfaction (%) - CYC	50.40 %	Percentage	2014/2015_Jul	2014-07-01	2014-07-31	Monthly
67	CFS01	Overall Customer Centre Satisfaction (%) - CYC	57.63 %	Percentage	2014/2015_Q2	2014-07-01	2014-09-30	Monthly
68	CFS01	Overall Customer Centre Satisfaction (%) - CYC	66.30 %	Percentage	2014/2015_Aug	2014-08-01	2014-08-31	Monthly
69	CFS01	Overall Customer Centre Satisfaction (%) - CYC	54.83 %	Percentage	2014/2015_Sep	2014-09-01	2014-09-30	Monthly
70	CFS01	Overall Customer Centre Satisfaction (%) - CYC	67.93 %	Percentage	2014/2015_Q3	2014-10-01	2014-12-31	Monthly
71	CFS01	Overall Customer Centre Satisfaction (%) - CYC	66.10 %	Percentage	2014/2015_Oct	2014-10-01	2014-10-31	Monthly
72	CFS01	Overall Customer Centre Satisfaction (%) - CYC	65.17 %	Percentage	2014/2015_Nov	2014-11-01	2014-11-30	Monthly
73	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.42 %	Percentage	2014/2015_Dec	2014-12-01	2014-12-31	Monthly
74	CFS01	Overall Customer Centre Satisfaction (%) - CYC	64.91 %	Percentage	2014/2015_Q4	2015-01-01	2015-03-31	Monthly
75	CFS01	Overall Customer Centre Satisfaction (%) - CYC	75.44 %	Percentage	2014/2015_Jan	2015-01-01	2015-01-31	Monthly
76	CFS01	Overall Customer Centre Satisfaction (%) - CYC	71.85 %	Percentage	2014/2015_Feb	2015-02-01	2015-02-28	Monthly
77	CFS01	Overall Customer Centre Satisfaction (%) - CYC	57.79 %	Percentage	2014/2015_Mar	2015-03-01	2015-03-31	Monthly
78	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.54 %	Percentage	2015/2016	2015-04-01	2016-03-31	Monthly
79	CFS01	Overall Customer Centre Satisfaction (%) - CYC	53.68 %	Percentage	2015/2016_Q1	2015-04-01	2015-06-30	Monthly
80	CFS01	Overall Customer Centre Satisfaction (%) - CYC	54.96 %	Percentage	2015/2016_Apr	2015-04-01	2015-04-30	Monthly
81	CFS01	Overall Customer Centre Satisfaction (%) - CYC	51.03 %	Percentage	2015/2016_May	2015-05-01	2015-05-31	Monthly
82	CFS01	Overall Customer Centre Satisfaction (%) - CYC	80.95 %	Percentage	2015/2016_Jun	2015-06-01	2015-06-30	Monthly
83	CFS01	Overall Customer Centre Satisfaction (%) - CYC	80.55 %	Percentage	2015/2016_Q2	2015-07-01	2015-09-30	Monthly
84	CFS01	Overall Customer Centre Satisfaction (%) - CYC	75.00 %	Percentage	2015/2016_Jul	2015-07-01	2015-07-31	Monthly
85	CFS01	Overall Customer Centre Satisfaction (%) - CYC	81.25 %	Percentage	2015/2016_Aug	2015-08-01	2015-08-31	Monthly
86	CFS01	Overall Customer Centre Satisfaction (%) - CYC	100.00 %	Percentage	2015/2016_Sep	2015-09-01	2015-09-30	Monthly
87	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.80 %	Percentage	2015/2016_Q3	2015-10-01	2015-12-31	Monthly
88	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.19 %	Percentage	2015/2016_Oct	2015-10-01	2015-10-31	Monthly
89	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.53 %	Percentage	2015/2016_Nov	2015-11-01	2015-11-30	Monthly
90	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.54 %	Percentage	2015/2016_Dec	2015-12-01	2015-12-31	Monthly
91	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.27 %	Percentage	2015/2016_Jan	2016-01-01	2016-01-31	Monthly
92	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.81 %	Percentage	2015/2016_Q4	2016-01-01	2016-03-31	Monthly
93	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.34 %	Percentage	2015/2016_Feb	2016-02-01	2016-02-29	Monthly
94	CFS01	Overall Customer Centre Satisfaction (%) - CYC	90.98 %	Percentage	2015/2016_Mar	2016-03-01	2016-03-31	Monthly
95	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.48 %	Percentage	2016/2017	2016-04-01	2017-03-31	Monthly
96	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.80 %	Percentage	2016/2017_Apr	2016-04-01	2016-04-30	Monthly
97	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.26 %	Percentage	2016/2017_Q1	2016-04-01	2016-06-30	Monthly
98	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.94 %	Percentage	2016/2017_May	2016-05-01	2016-05-31	Monthly
99	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.11 %	Percentage	2016/2017_Jun	2016-06-01	2016-06-30	Monthly
100	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.11 %	Percentage	2016/2017_Q2	2016-07-01	2016-09-30	Monthly
101	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.42 %	Percentage	2016/2017_Jul	2016-07-01	2016-07-31	Monthly
102	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.94 %	Percentage	2016/2017_Aug	2016-08-01	2016-08-31	Monthly
103	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.88 %	Percentage	2016/2017_Sep	2016-09-01	2016-09-30	Monthly
104	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.01 %	Percentage	2016/2017_Q3	2016-10-01	2016-12-31	Monthly
105	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.19 %	Percentage	2016/2017_Oct	2016-10-01	2016-10-31	Monthly
106	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.79 %	Percentage	2016/2017_Nov	2016-11-01	2016-11-30	Monthly
107	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.24 %	Percentage	2016/2017_Dec	2016-12-01	2016-12-31	Monthly
108	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.06 %	Percentage	2016/2017_Jan	2017-01-01	2017-01-31	Monthly
109	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.48 %	Percentage	2016/2017_Q4	2017-01-01	2017-03-31	Monthly
110	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.36 %	Percentage	2016/2017_Feb	2017-02-01	2017-02-28	Monthly
111	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.09 %	Percentage	2016/2017_Mar	2017-03-01	2017-03-31	Monthly
112	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.40 %	Percentage	2017/2018_Apr	2017-04-01	2017-04-30	Monthly
113	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.13 %	Percentage	2017/2018	2017-04-01	2018-03-31	Monthly
114	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.23 %	Percentage	2017/2018_Q1	2017-04-01	2017-06-30	Monthly
115	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.70 %	Percentage	2017/2018_May	2017-05-01	2017-05-31	Monthly
116	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.64 %	Percentage	2017/2018_Jun	2017-06-01	2017-06-30	Monthly
117	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.51 %	Percentage	2017/2018_Q2	2017-07-01	2017-09-30	Monthly
118	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.97 %	Percentage	2017/2018_Jul	2017-07-01	2017-07-31	Monthly
119	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.30 %	Percentage	2017/2018_Aug	2017-08-01	2017-08-31	Monthly
120	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.51 %	Percentage	2017/2018_Sep	2017-09-01	2017-09-30	Monthly
121	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.50 %	Percentage	2017/2018_Q3	2017-10-01	2017-12-31	Monthly
122	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.45 %	Percentage	2017/2018_Oct	2017-10-01	2017-10-31	Monthly
123	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.70 %	Percentage	2017/2018_Nov	2017-11-01	2017-11-30	Monthly
124	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.26 %	Percentage	2017/2018_Dec	2017-12-01	2017-12-31	Monthly
125	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.63 %	Percentage	2017/2018_Q4	2018-01-01	2018-03-31	Monthly
126	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.22 %	Percentage	2017/2018_Jan	2018-01-01	2018-01-31	Monthly
127	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.62 %	Percentage	2017/2018_Feb	2018-02-01	2018-02-28	Monthly
128	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.65 %	Percentage	2017/2018_Mar	2018-03-01	2018-03-31	Monthly
129	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.15 %	Percentage	2018/2019	2018-04-01	2019-03-31	Monthly
130	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.16 %	Percentage	2018/2019_Q1	2018-04-01	2018-06-30	Monthly
131	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.04 %	Percentage	2018/2019_Apr	2018-04-01	2018-04-30	Monthly
132	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.98 %	Percentage	2018/2019_May	2018-05-01	2018-05-31	Monthly
133	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.47 %	Percentage	2018/2019_Jun	2018-06-01	2018-06-30	Monthly
134	CFS01	Overall Customer Centre Satisfaction (%) - CYC	NA	Percentage	2018/2019_Q2	2018-07-01	2018-09-30	Monthly
135	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.23 %	Percentage	2018/2019_Jul	2018-07-01	2018-07-31	Monthly
136	CFS01	Overall Customer Centre Satisfaction (%) - CYC	NA	Percentage	2018/2019_Aug	2018-08-01	2018-08-31	Monthly
137	CFS01	Overall Customer Centre Satisfaction (%) - CYC	NA	Percentage	2018/2019_Sep	2018-09-01	2018-09-30	Monthly
138	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.33 %	Percentage	2018/2019_Q3	2018-10-01	2018-12-31	Monthly
139	CFS01	Overall Customer Centre Satisfaction (%) - CYC	92.14 %	Percentage	2018/2019_Oct	2018-10-01	2018-10-31	Monthly
140	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.51 %	Percentage	2018/2019_Nov	2018-11-01	2018-11-30	Monthly
141	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.11 %	Percentage	2018/2019_Dec	2018-12-01	2018-12-31	Monthly
142	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.60 %	Percentage	2018/2019_Jan	2019-01-01	2019-01-31	Monthly
143	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.19 %	Percentage	2018/2019_Q4	2019-01-01	2019-03-31	Monthly
144	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.13 %	Percentage	2018/2019_Feb	2019-02-01	2019-02-28	Monthly
145	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.96 %	Percentage	2018/2019_Mar	2019-03-01	2019-03-31	Monthly
146	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.60 %	Percentage	2019/2020_Q1	2019-04-01	2019-06-30	Monthly
147	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.73 %	Percentage	2019/2020	2019-04-01	2020-03-31	Monthly
148	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.72 %	Percentage	2019/2020_Apr	2019-04-01	2019-04-30	Monthly
149	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.54 %	Percentage	2019/2020_May	2019-05-01	2019-05-31	Monthly
150	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.64 %	Percentage	2019/2020_Jun	2019-06-01	2019-06-30	Monthly
151	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.55 %	Percentage	2019/2020_Q2	2019-07-01	2019-09-30	Monthly
152	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.47 %	Percentage	2019/2020_Jul	2019-07-01	2019-07-31	Monthly
153	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.62 %	Percentage	2019/2020_Aug	2019-08-01	2019-08-31	Monthly
154	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.90 %	Percentage	2019/2020_Sep	2019-09-01	2019-09-30	Monthly
155	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.36 %	Percentage	2019/2020_Oct	2019-10-01	2019-10-31	Monthly
156	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.09 %	Percentage	2019/2020_Q3	2019-10-01	2019-12-31	Monthly
157	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.55 %	Percentage	2019/2020_Nov	2019-11-01	2019-11-30	Monthly
158	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.91 %	Percentage	2019/2020_Dec	2019-12-01	2019-12-31	Monthly
159	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.58 %	Percentage	2019/2020_Jan	2020-01-01	2020-01-31	Monthly
160	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.73 %	Percentage	2019/2020_Q4	2020-01-01	2020-03-31	Monthly
161	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.40 %	Percentage	2019/2020_Feb	2020-02-01	2020-02-29	Monthly
162	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.31 %	Percentage	2019/2020_Mar	2020-03-01	2020-03-31	Monthly
163	CFS01	Overall Customer Centre Satisfaction (%) - CYC	87.50 %	Percentage	2020/2021_Apr	2020-04-01	2020-04-30	Monthly
164	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.18 %	Percentage	2020/2021	2020-04-01	2021-03-31	Monthly
165	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.98 %	Percentage	2020/2021_Q1	2020-04-01	2020-06-30	Monthly
166	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.20 %	Percentage	2020/2021_May	2020-05-01	2020-05-31	Monthly
167	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.01 %	Percentage	2020/2021_Jun	2020-06-01	2020-06-30	Monthly
168	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.85 %	Percentage	2020/2021_Q2	2020-07-01	2020-09-30	Monthly
169	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.41 %	Percentage	2020/2021_Jul	2020-07-01	2020-07-31	Monthly
170	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.67 %	Percentage	2020/2021_Aug	2020-08-01	2020-08-31	Monthly
171	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.38 %	Percentage	2020/2021_Sep	2020-09-01	2020-09-30	Monthly
172	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.36 %	Percentage	2020/2021_Q3	2020-10-01	2020-12-31	Monthly
173	CFS01	Overall Customer Centre Satisfaction (%) - CYC	97.23 %	Percentage	2020/2021_Oct	2020-10-01	2020-10-31	Monthly
174	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.85 %	Percentage	2020/2021_Nov	2020-11-01	2020-11-30	Monthly
175	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.22 %	Percentage	2020/2021_Dec	2020-12-01	2020-12-31	Monthly
176	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.25 %	Percentage	2020/2021_Q4	2021-01-01	2021-03-31	Monthly
177	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.20 %	Percentage	2020/2021_Jan	2021-01-01	2021-01-31	Monthly
178	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.75 %	Percentage	2020/2021_Feb	2021-02-01	2021-02-28	Monthly
179	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.88 %	Percentage	2020/2021_Mar	2021-03-01	2021-03-31	Monthly
180	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.72 %	Percentage	2021/2022_Apr	2021-04-01	2021-04-30	Monthly
181	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.96 %	Percentage	2021/2022_Q1	2021-04-01	2021-06-30	Monthly
182	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.48 %	Percentage	2021/2022	2021-04-01	2022-03-31	Monthly
183	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.57 %	Percentage	2021/2022_May	2021-05-01	2021-05-31	Monthly
184	CFS01	Overall Customer Centre Satisfaction (%) - CYC	93.43 %	Percentage	2021/2022_Jun	2021-06-01	2021-06-30	Monthly
185	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.62 %	Percentage	2021/2022_Q2	2021-07-01	2021-09-30	Monthly
186	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.84 %	Percentage	2021/2022_Jul	2021-07-01	2021-07-31	Monthly
187	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.32 %	Percentage	2021/2022_Aug	2021-08-01	2021-08-31	Monthly
188	CFS01	Overall Customer Centre Satisfaction (%) - CYC	90.71 %	Percentage	2021/2022_Sep	2021-09-01	2021-09-30	Monthly
189	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.93 %	Percentage	2021/2022_Q3	2021-10-01	2021-12-31	Monthly
190	CFS01	Overall Customer Centre Satisfaction (%) - CYC	95.95 %	Percentage	2021/2022_Oct	2021-10-01	2021-10-31	Monthly
191	CFS01	Overall Customer Centre Satisfaction (%) - CYC	94.44 %	Percentage	2021/2022_Nov	2021-11-01	2021-11-30	Monthly
192	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.66 %	Percentage	2021/2022_Dec	2021-12-01	2021-12-31	Monthly
193	CFS01	Overall Customer Centre Satisfaction (%) - CYC	97.82 %	Percentage	2021/2022_Q4	2022-01-01	2022-03-31	Monthly
194	CFS01	Overall Customer Centre Satisfaction (%) - CYC	96.87 %	Percentage	2021/2022_Jan	2022-01-01	2022-01-31	Monthly
195	CFS01	Overall Customer Centre Satisfaction (%) - CYC	100.00 %	Percentage	2021/2022_Feb	2022-02-01	2022-02-28	Monthly
196	CFS01	Overall Customer Centre Satisfaction (%) - CYC	NC	Percentage	2021/2022_Mar	2022-03-01	2022-03-31	Monthly
197	CFS01	Overall Customer Centre Satisfaction (%) - CYC	NC	Percentage	2022/2023_Apr	2022-04-01	2022-04-30	Monthly
198	CFS01	Overall Customer Centre Satisfaction (%) - CYC	72.10 %	Percentage	2022/2023	2022-04-01	2023-03-31	Monthly
199	CFS01	Overall Customer Centre Satisfaction (%) - CYC	66.40 %	Percentage	2022/2023_Q1	2022-04-01	2022-06-30	Monthly
200	CFS01	Overall Customer Centre Satisfaction (%) - CYC	59.00 %	Percentage	2022/2023_May	2022-05-01	2022-05-31	Monthly
201	CFS01	Overall Customer Centre Satisfaction (%) - CYC	73.00 %	Percentage	2022/2023_Jun	2022-06-01	2022-06-30	Monthly
202	CFS01	Overall Customer Centre Satisfaction (%) - CYC	63.00 %	Percentage	2022/2023_Q2	2022-07-01	2022-09-30	Monthly
203	CFS01	Overall Customer Centre Satisfaction (%) - CYC	53.40 %	Percentage	2022/2023_Jul	2022-07-01	2022-07-31	Monthly
204	CFS01	Overall Customer Centre Satisfaction (%) - CYC	66.40 %	Percentage	2022/2023_Aug	2022-08-01	2022-08-31	Monthly
205	CFS01	Overall Customer Centre Satisfaction (%) - CYC	67.20 %	Percentage	2022/2023_Sep	2022-09-01	2022-09-30	Monthly
206	CFS01	Overall Customer Centre Satisfaction (%) - CYC	78.00 %	Percentage	2022/2023_Q3	2022-10-01	2022-12-31	Monthly
207	CFS01	Overall Customer Centre Satisfaction (%) - CYC	78.20 %	Percentage	2022/2023_Oct	2022-10-01	2022-10-31	Monthly
208	CFS01	Overall Customer Centre Satisfaction (%) - CYC	74.00 %	Percentage	2022/2023_Nov	2022-11-01	2022-11-30	Monthly
209	CFS01	Overall Customer Centre Satisfaction (%) - CYC	82.40 %	Percentage	2022/2023_Dec	2022-12-01	2022-12-31	Monthly
210	CFS01	Overall Customer Centre Satisfaction (%) - CYC	79.50 %	Percentage	2022/2023_Q4	2023-01-01	2023-03-31	Monthly
211	CFS01	Overall Customer Centre Satisfaction (%) - CYC	79.00 %	Percentage	2022/2023_Jan	2023-01-01	2023-01-31	Monthly
212	CFS01	Overall Customer Centre Satisfaction (%) - CYC	91.20 %	Percentage	2022/2023_Feb	2023-02-01	2023-02-28	Monthly
213	CFS01	Overall Customer Centre Satisfaction (%) - CYC	71.60 %	Percentage	2022/2023_Mar	2023-03-01	2023-03-31	Monthly
214	CFS01	Overall Customer Centre Satisfaction (%) - CYC	84.40 %	Percentage	2023/2024	2023-04-01	2024-03-31	Monthly
215	CFS01	Overall Customer Centre Satisfaction (%) - CYC	80.00 %	Percentage	2023/2024_Apr	2023-04-01	2023-04-30	Monthly
216	CFS01	Overall Customer Centre Satisfaction (%) - CYC	82.40 %	Percentage	2023/2024_Q1	2023-04-01	2023-06-30	Monthly
217	CFS01	Overall Customer Centre Satisfaction (%) - CYC	85.20 %	Percentage	2023/2024_May	2023-05-01	2023-05-31	Monthly
218	CFS01	Overall Customer Centre Satisfaction (%) - CYC	81.40 %	Percentage	2023/2024_Jun	2023-06-01	2023-06-30	Monthly
219	CFS01	Overall Customer Centre Satisfaction (%) - CYC	85.20 %	Percentage	2023/2024_Jul	2023-07-01	2023-07-31	Monthly
220	CFS01	Overall Customer Centre Satisfaction (%) - CYC	84.20 %	Percentage	2023/2024_Q2	2023-07-01	2023-09-30	Monthly
221	CFS01	Overall Customer Centre Satisfaction (%) - CYC	85.20 %	Percentage	2023/2024_Aug	2023-08-01	2023-08-31	Monthly
222	CFS01	Overall Customer Centre Satisfaction (%) - CYC	81.30 %	Percentage	2023/2024_Sep	2023-09-01	2023-09-30	Monthly
223	CFS01	Overall Customer Centre Satisfaction (%) - CYC	86.90 %	Percentage	2023/2024_Q3	2023-10-01	2023-12-31	Monthly
224	CFS01	Overall Customer Centre Satisfaction (%) - CYC	85.20 %	Percentage	2023/2024_Oct	2023-10-01	2023-10-31	Monthly
225	CFS01	Overall Customer Centre Satisfaction (%) - CYC	87.80 %	Percentage	2023/2024_Nov	2023-11-01	2023-11-30	Monthly
226	CFS01	Overall Customer Centre Satisfaction (%) - CYC	88.40 %	Percentage	2023/2024_Dec	2023-12-01	2023-12-31	Monthly
227	CFS01	Overall Customer Centre Satisfaction (%) - CYC	89.70 %	Percentage	2023/2024_Jan	2024-01-01	2024-01-31	Monthly
228	CFS01	Overall Customer Centre Satisfaction (%) - CYC	84.30 %	Percentage	2023/2024_Q4	2024-01-01	2024-03-31	Monthly
229	CFS01	Overall Customer Centre Satisfaction (%) - CYC	81.20 %	Percentage	2023/2024_Feb	2024-02-01	2024-02-29	Monthly
230	CFS01	Overall Customer Centre Satisfaction (%) - CYC	81.20 %	Percentage	2023/2024_Mar	2024-03-01	2024-03-31	Monthly
231	CFS01	Overall Customer Centre Satisfaction (%) - CYC	84.90 %	Percentage	2024/2025	2024-04-01	2025-03-31	Monthly
232	CFS01	Overall Customer Centre Satisfaction (%) - CYC	83.60 %	Percentage	2024/2025_Q1	2024-04-01	2024-06-30	Monthly
233	CFS01	Overall Customer Centre Satisfaction (%) - CYC	83.40 %	Percentage	2024/2025_Apr	2024-04-01	2024-04-30	Monthly
234	CFS01	Overall Customer Centre Satisfaction (%) - CYC	81.80 %	Percentage	2024/2025_May	2024-05-01	2024-05-31	Monthly
235	CFS01	Overall Customer Centre Satisfaction (%) - CYC	85.20 %	Percentage	2024/2025_Jun	2024-06-01	2024-06-30	Monthly
236	CFS01	Overall Customer Centre Satisfaction (%) - CYC	84.00 %	Percentage	2024/2025_Q2	2024-07-01	2024-09-30	Monthly
237	CFS01	Overall Customer Centre Satisfaction (%) - CYC	81.90 %	Percentage	2024/2025_Jul	2024-07-01	2024-07-31	Monthly
238	CFS01	Overall Customer Centre Satisfaction (%) - CYC	85.00 %	Percentage	2024/2025_Aug	2024-08-01	2024-08-31	Monthly
239	CFS01	Overall Customer Centre Satisfaction (%) - CYC	85.30 %	Percentage	2024/2025_Sep	2024-09-01	2024-09-30	Monthly
240	CFS01	Overall Customer Centre Satisfaction (%) - CYC	84.60 %	Percentage	2024/2025_Q3	2024-10-01	2024-12-31	Monthly
241	CFS01	Overall Customer Centre Satisfaction (%) - CYC	81.80 %	Percentage	2024/2025_Oct	2024-10-01	2024-10-31	Monthly
242	CFS01	Overall Customer Centre Satisfaction (%) - CYC	86.10 %	Percentage	2024/2025_Nov	2024-11-01	2024-11-30	Monthly
243	CFS01	Overall Customer Centre Satisfaction (%) - CYC	86.00 %	Percentage	2024/2025_Dec	2024-12-01	2024-12-31	Monthly
244	CFS01	Overall Customer Centre Satisfaction (%) - CYC	87.00 %	Percentage	2024/2025_Q4	2025-01-01	2025-03-31	Monthly
245	CFS01	Overall Customer Centre Satisfaction (%) - CYC	87.50 %	Percentage	2024/2025_Jan	2025-01-01	2025-01-31	Monthly
246	CFS01	Overall Customer Centre Satisfaction (%) - CYC	85.30 %	Percentage	2024/2025_Feb	2025-02-01	2025-02-28	Monthly
247	CFS01	Overall Customer Centre Satisfaction (%) - CYC	87.90 %	Percentage	2024/2025_Mar	2025-03-01	2025-03-31	Monthly
248	CFS01	Overall Customer Centre Satisfaction (%) - CYC	82.20 %	Percentage	2025/2026_Q1	2025-04-01	2025-06-30	Monthly
249	CFS01	Overall Customer Centre Satisfaction (%) - CYC	82.70 %	Percentage	2025/2026_Apr	2025-04-01	2025-04-30	Monthly
250	CFS01	Overall Customer Centre Satisfaction (%) - CYC	83.40 %	Percentage	2025/2026_May	2025-05-01	2025-05-31	Monthly
251	CFS01	Overall Customer Centre Satisfaction (%) - CYC	81.00 %	Percentage	2025/2026_Jun	2025-06-01	2025-06-30	Monthly
252	CFS01	Overall Customer Centre Satisfaction (%) - CYC	82.50 %	Percentage	2025/2026_Jul	2025-07-01	2025-07-31	Monthly
253	CFS01	Overall Customer Centre Satisfaction (%) - CYC	77.90 %	Percentage	2025/2026_Q2	2025-07-01	2025-09-30	Monthly
254	CFS01	Overall Customer Centre Satisfaction (%) - CYC	79.60 %	Percentage	2025/2026_Aug	2025-08-01	2025-08-31	Monthly
255	CFS01	Overall Customer Centre Satisfaction (%) - CYC	69.60 %	Percentage	2025/2026_Sep	2025-09-01	2025-09-30	Monthly
256	CFS01	Overall Customer Centre Satisfaction (%) - CYC	79.50 %	Percentage	2025/2026_Q3	2025-10-01	2025-12-31	Monthly
257	CFS01	Overall Customer Centre Satisfaction (%) - CYC	82.20 %	Percentage	2025/2026_Oct	2025-10-01	2025-10-31	Monthly
258	CFS01	Overall Customer Centre Satisfaction (%) - CYC	74.50 %	Percentage	2025/2026_Nov	2025-11-01	2025-11-30	Monthly
259	CFS01	Overall Customer Centre Satisfaction (%) - CYC	85.60 %	Percentage	2025/2026_Dec	2025-12-01	2025-12-31	Monthly