Key Performance Indicators related to Transparency

Number of unique users on york.gov.uk – (where cookies consented)

YCC % Calls Answered - TOTAL *This indicator has been discontinued

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

Room Occupancy

Voluntary Turnover (%) - CYC Total (Excluding Schools)

Voluntary Turnover (%) - CYC Total (Including Schools)

Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...

Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)

Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also...

Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)

Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding...

Staff FTE - CYC Total (Including Schools) - (Snapshot)

Staff Headcount - CYC Total (Excluding Schools) - (Snapshot)

Staff Headcount - CYC Total (Including Schools) - (Snapshot)

Non-domestic receipts collected in year (£m) - (YTD)

Average Benefit Caseload for CYC

Benefit Reception Numbers

Number of days taken to process Housing Benefit new claims and change events (DWP measure). This establishes the average time it takes to process a new Housing Benefit claim or...

% reduction in council tax prior year's balances - (YTD)

% reduction in non-domestic rates prior year's balances - (YTD)

% of non-domestic rates collected in year - (YTD)

Council tax receipts collected in year (£m) - (YTD)

% of council tax collected in year - (YTD)

% of Grade 1 4Cs Complaints responded to 'In Time'