Benefits % calls answered in 20 seconds - TOTAL

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - % served within target wait time

YFAS CTS Discretionary (£) TOTAL - (YTD)

YFAS Community payments (£) TOTAL - (YTD)

YFAS Emergency payments (£) TOTAL - (YTD)

Sessions on "visityork.org"

Visits to Attractions: Small Attractions

Visits to Attractions: Big Attractions

Average Room Rate

Key Performance Indicators related to Business and Economy

% of tenants satisfied that their landlord listens to their views and acts on them

% of vacant premises (local measure including retail, recreation and service outlets) - Haxby Village

% of vacant premises (local measure including retail, recreation and service outlets) - Acomb

% of vacant premises (local measure including retail, recreation and service outlets) - Monks Cross

% of vacant premises (local measure including retail, recreation and service outlets) - Clifton Moor

% of vacant premises (local measure including retail, recreation and service outlets) - City Centre

% of vacant shops - City Centre

Number of vacant city centre shops

Universal Credit: Claimants not in employment

Universal Credit: Claimants

% of Part time employees

% of Full-time employees

York’s unemployment rate below the national (%pt) - (Snapshot)

Superfast broadband availability (%)