Number of cases referred to the Ombudsman - Waste

Number of Complaints (Grade 2) - Waste Services

Number of Complaints (Grade 1) - Waste Services

Overall Public Realm Cleansing cases completed within (YTD) (SLA set in 2016)

STREET CLEANING - % of standard cleansing cases resolved within SLA (3 days) - (YTD) (SLA set in 2016)

STREET CLEANING - % of urgent cleansing cases resolved within SLA (2 hours) - (YTD) (SLA set in 2016)

Fixed Penalty Notices - S47 Commercial Waste

Fixed Penalty Notices - S46 Household Waste presentation

Fixed Penalty Notices - S34 non production of waste transfer notes/licences

Fixed Penalty Notices - Litter

Fixed Penalty Notices - Dog Fouling

Key Performance Indicators related to Environment

DOG BINS - Number of issues reported

LITTER BINS - Number of issues reported

GRAFFITI - Number of issues reported

Calls for Service - Vegetation (includes weeds and overgrown hedges)

Fly-tipping - Number of issues reported

Street Lighting - Number of issues reported

% of low emission vehicles in CYC Fleet, operating in York (Electric, Hybrid and Euro 6)

Number of low emission vehicles in CYC Fleet, operating in York (Electric, Hybrid and Euro 6)

Number of vehicles in CYC Fleet

% of ultra-low emission Buses (ULEB) operating in York (Electric and Hybrid) - (low emission Buses before 2022/23) There are set definitions for Low Emission Buses (LEB), Ultra-...

Total tonnes of municipal waste collected (household, commercial, prescribed and inert waste)

Municipal waste sent to landfill (%) (DEFRA)

Household waste sent for reuse, recycling or composting per household (kg/household) (DEFRA)