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CYC Chief Operating Officer’s diary
Diary of City of York Council's Chief Operating Officer’s diary - from the 1st January 2019 onwards
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Major Projects Highlight Reports
Monthly highlight reports for major City of York Council projects. Highlight reports are produced throughout the project lifecycle, they provide the board...
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Number of unique users on york.gov.uk – (where cookies consented)
Number of unique users on york.gov.uk – (where cookies consented)
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Street Lighting - % of cases raised online (Oracle CRM)
Street Lighting - % of cases raised online (Oracle CRM)
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STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
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Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
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YCC & Benefits % Calls Answered - TOTAL
YCC & Benefits % Calls Answered - TOTAL
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YCC & Benefits % Calls answered in 20 seconds - TOTAL
YCC & Benefits % Calls answered in 20 seconds - TOTAL
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YCC % Calls Answered - TOTAL
YCC % Calls Answered - TOTAL *This indicator has been discontinued
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YCC % Calls answered in 20 seconds - TOTAL
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
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YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
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% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
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Number of Complaints (All Stages) - Waste Services
Number of Complaints (All Stages) - Waste Services
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Room Occupancy
Room Occupancy
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% of the Talkabout panel reporting a ‘poor’ experience when they last contact...
% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service
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% of the Talkabout panel reporting a ‘satisfactory’ experience when they last...
% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service
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% of the Talkabout panel reporting a ‘good’ experience when they last contact...
% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service
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% of the Talkabout panel reporting an ‘excellent’ experience when they last c...
% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service
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% of the Talkabout panel who speak negatively about the council
% of the Talkabout panel who speak negatively about the council
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% of the Talkabout panel who speak positively about the council
% of the Talkabout panel who speak positively about the council
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