ROAD AND PAVEMENT - Meterage (m2) of Potholes repaired - (Overall) Data within this dataset is unlikely to be directly comparable to other Local Authorities as all LAs have...

ROAD AND PAVEMENT - Number of Potholes repaired - (Overall) Data within this dataset is unlikely to be directly comparable to other Local Authorities as all LAs have slightly...

ROAD AND PAVEMENT - Number of issues raised for Potholes - (Overall) Data within this dataset is unlikely to be directly comparable to other Local Authorities as all LAs have...

Number of unique users on york.gov.uk – (where cookies consented)

Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC % Calls Answered - TOTAL *This indicator has been discontinued

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

YCC Number of calls offered - Parking

YCC Average Speed of answer - Operators

Customer Centre Tickets issued - Parking

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - % served within target wait time

Number of YFAS applications - Grand Total - (YTD)

YFAS CTS Discretionary (£) TOTAL - (YTD)

YFAS CTS Discretionary (£) TOTAL - (YTD)