STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

Tonnage commingled - All CYC Vehicles (Weekly Average)

% waste recycled - All CYC Vehicles

Tonnage commingled - All CYC Vehicles

Tonnage composted (green) - All CYC Vehicles

Tonnage recycled - All CYC Vehicles

Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles

Number of Complaints (All Stages) - Waste Services

Average sickness days per FTE - Schools - (Rolling 12 Month)

Overall Public Realm Standard Cleansing cases dealt with that breached SLA (SLA set in 2016)

Overall Public Realm Standard Cleansing cases completed within SLA (SLA set in 2016)

Number of permanent admissions to residential & nursing care homes for younger people (18-64)

Number of customers in long-term residential and nursing care at the period end - (Snapshot)

Successful quitters at 4 weeks per 100,000 smokers

Excess Winter Deaths Index (all ages single year)

No of CYC Apprenticeship starts (inc LA maintained schools)

Interest liable (£) to suppliers due to late payment of invoices (including interest paid) This data along with the <a href="https://data.yorkopendata.org/dataset/kpi-...

% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to...

Interest paid (£) to suppliers due to late payment of invoices. This data along with the interest liable (£) to...