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Number of unique users on york.gov.uk – (where cookies consented)
Number of unique users on york.gov.uk – (where cookies consented)
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YCC % Calls Answered - TOTAL
YCC % Calls Answered - TOTAL *This indicator has been discontinued
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YCC % Calls answered in 20 seconds - TOTAL
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
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YCC Number of calls offered - Parking
YCC Number of calls offered - Parking
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Customer Centre Tickets issued - Parking
Customer Centre Tickets issued - Parking
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Footfall in Customer Centre - Average wait time (Minutes)
Footfall in Customer Centre - Average wait time (Minutes)
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Footfall in Customer Centre - % served within target wait time
Footfall in Customer Centre - % served within target wait time
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Number of YFAS applications - Grand Total - (YTD)
Number of YFAS applications - Grand Total - (YTD)
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YFAS CTS Discretionary (£) TOTAL - (YTD)
YFAS CTS Discretionary (£) TOTAL - (YTD)
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YFAS CTS Discretionary (£) TOTAL - (YTD)
YFAS CTS Discretionary (£) TOTAL - (YTD)
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YFAS Community payments (£) TOTAL - (YTD)
YFAS Community payments (£) TOTAL - (YTD)
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YFAS Emergency payments (£) TOTAL - (YTD)
YFAS Emergency payments (£) TOTAL - (YTD)
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YFAS Community payments (£) TOTAL - (YTD)
YFAS Community payments (£) TOTAL - (YTD)
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YFAS Emergency payments (£) TOTAL - (YTD)
YFAS Emergency payments (£) TOTAL - (YTD)
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Number of cases referred to the Ombudsman - Waste
Number of cases referred to the Ombudsman - Waste
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Number of Complaints (Grade 2) - Waste Services
Number of Complaints (Grade 2) - Waste Services
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Number of Complaints (Grade 1) - Waste Services
Number of Complaints (Grade 1) - Waste Services
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% of tenants satisfied that their landlord provides a home that is well maint...
% of tenants satisfied that their landlord provides a home that is well maintained
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% of tenants dissatisfied that their landlord listens to their views and acts...
% of tenants dissatisfied that their landlord listens to their views and acts on them
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% of tenants satisfied that their landlord listens to their views and acts on...
% of tenants satisfied that their landlord listens to their views and acts on them