-
YCC % Calls answered in 20 seconds - TOTAL
Transparency
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
-
YCC Number of calls offered - Parking
Transport
YCC Number of calls offered - Parking
-
Customer Centre Tickets issued - Parking
Transport
Customer Centre Tickets issued - Parking
-
Footfall in Customer Centre - Average wait time (Minutes)
Business and Economy
Footfall in Customer Centre - Average wait time (Minutes)
-
Footfall in Customer Centre - % served within target wait time
Business and Economy
Footfall in Customer Centre - % served within target wait time
-
Number of YFAS applications - Grand Total - (YTD)
Health
Number of YFAS applications - Grand Total - (YTD)
-
YFAS CTS Discretionary (£) TOTAL - (YTD)
Business and Economy
YFAS CTS Discretionary (£) TOTAL - (YTD)
-
YFAS CTS Discretionary (£) TOTAL - (YTD)
Health
YFAS CTS Discretionary (£) TOTAL - (YTD)
-
YFAS Community payments (£) TOTAL - (YTD)
Business and Economy
YFAS Community payments (£) TOTAL - (YTD)
-
YFAS Community payments (£) TOTAL - (YTD)
Health
YFAS Community payments (£) TOTAL - (YTD)
-
YFAS Emergency payments (£) TOTAL - (YTD)
Business and Economy
YFAS Emergency payments (£) TOTAL - (YTD)
-
YFAS Emergency payments (£) TOTAL - (YTD)
Health
YFAS Emergency payments (£) TOTAL - (YTD)
-
% of tenants satisfied that their landlord provides a home that is well maintained
Housing
% of tenants satisfied that their landlord provides a home that is well maintained
-
% of tenants dissatisfied that their landlord listens to their views and acts on them
Housing
% of tenants dissatisfied that their landlord listens to their views and acts on them
-
% of tenants satisfied that their landlord listens to their views and acts on them
Business and Economy | Housing
% of tenants satisfied that their landlord listens to their views and acts on them
-
% of tenants who say car parking is a major problem in their neighbourhood
Housing
% of tenants who say car parking is a major problem in their neighbourhood
-
Parliament Street Footfall
Business and Economy
Parliament Street Footfall
-
% of the Talkabout panel reporting a ‘poor’ experience when they last...
Transparency
% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service
-
% of the Talkabout panel reporting a ‘satisfactory’ experience when they...
Transparency
% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service
-
% of the Talkabout panel reporting a ‘good’ experience when they last...
Transparency
% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service
-
% of the Talkabout panel reporting an ‘excellent’ experience when they last...
Transparency
% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service
-
% of pupils attending good or outstanding schools - (Snapshot)
Health
% of pupils attending good or outstanding schools - (Snapshot) *This indicator has been discontinued
-
School Ofsted Rating - Overall: Inadequate -%
Education | Young People
School Ofsted Rating - Overall: Inadequate -% *This indicator has been discontinued
-
School Ofsted Rating - Overall: Inadequate - numbers
Education | Young People
School Ofsted Rating - Overall: Inadequate - numbers *This indicator has been discontinued
-
School Ofsted Rating - Overall: Requires improvement -%
Education | Young People
School Ofsted Rating - Overall: Requires improvement -% *This indicator has been discontinued