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Overall Customer Centre Satisfaction (%) - CYC

Description

Overall Customer Centre Satisfaction (%) - CYC.

Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after visiting the Customer Centre in West Offices. Feedback is collated and reported monthly and is presented as the percentage of respondents who have rated the service positively.

Data can be viewed in conjunction with Customer Centre waiting times.

Resources

Additional Info

Field Value
Author City of York Council - Business Intelligence Hub
Maintainer City of York Council - Business Intelligence Hub
Schema KPI_Period

Organisation

City of York Council


Topics


Licence

UK Open Government Licence (OGL)

[Open Data]