YFAS CTS Discretionary (£) TOTAL - (YTD)

YFAS Community payments (£) TOTAL - (YTD)

YFAS Community payments (£) TOTAL - (YTD)

YFAS Emergency payments (£) TOTAL - (YTD)

YFAS Emergency payments (£) TOTAL - (YTD)

% of web chats engaged within service level (20 seconds)

% of tenants satisfied that their landlord provides a home that is well maintained

% of tenants dissatisfied that their landlord listens to their views and acts on them

% of tenants satisfied that their landlord listens to their views and acts on them

% of tenants satisfied with the overall service provided by their landlord

% of tenants who say car parking is a minor problem in their neighbourhood

% of tenants who say car parking is a major problem in their neighbourhood

% of tenants who say car parking is not a problem in their neighbourhood

Parliament Street Footfall

% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service

% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service

% of the Talkabout panel who speak negatively about the council

% of the Talkabout panel who speak positively about the council

Executive Member scorecards show progress against key performance indicators for areas under each Executive Member portfolio.

% of Talkabout panel who think that the council and partners are not doing well helping to reduce carbon footprint

% of Talkabout panel who think that the council and partners are doing well helping to reduce carbon footprint

% of Talkabout panel who think that the council and partners are not doing well helping to reduce amount of household waste

% of Talkabout panel who think that the council and partners are doing well helping to reduce amount of household waste