This dataset contains resident feedback on the introduction of a booking system at Hazel Court Household Waste Recycling Centre (HWRC), collected as part of a 12 month trial by City of York Council.

It brings together customer comments and feedback to provide insight into:

• User satisfaction with the booking process and onsite experience
• Waiting times and site efficiency
• Accessibility of the booking system and site
• Resident demographics
• Detailed user feedback on usability, barriers and suggested improvements

The data supports transparency around how the service is performing and how resident feedback is shaping ongoing improvements.

The dataset includes fields such as:

• Booking and appointment satisfaction
• Booking method and success in securing preferred slots
• Reported wait times compared to pre booking system
• Accessibility ratings (booking process and site)
• Demographic information (age, gender, ethnicity, disability, etc.)
• Open ended feedback comments on user experience and barriers

Timescales

• Primary survey period: May – early June 2026
• Responses included up to 3 June 2026
• Dataset forms part of a 12 month trial monitoring period for the Hazel Court booking system

The data represents early-stage (first three months) feedback and should be interpreted alongside future releases covering longer-term trends such as usage levels and waste volumes.

For further information visit the HWRC page at CYC's website