% of external calls answered within 20 seconds - CYC - Datasets

Dataset
Topics

% of external calls answered within 20 seconds - CYC

Description

% of external calls answered within 20 seconds - CYC.

This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out of the total external calls as recorded by the telephone service manager of the council (Pinacl) in their "Customer First" report.

*This indicator has been discontinued.

Resources

CSV

Performance Indicator : CFD03a
% of external calls answered within 20 seconds - CYC

Additional Info

Field	Value
Author	City of York Council - Business Intelligence Hub
Maintainer	City of York Council - Business Intelligence Hub
Schema	KPI_Period

Organisation

City of York Council

Topics

Transparency

Licence

OGL-UK-3.0