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YCC % Calls answered in 20 seconds - TOTAL
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
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YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
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% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
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Voluntary Turnover (%) - CYC Total (Excluding Schools)
Voluntary Turnover (%) - CYC Total (Excluding Schools)
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Voluntary Turnover (%) - CYC Total (Including Schools)
Voluntary Turnover (%) - CYC Total (Including Schools)
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Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...
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Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
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Average sickness days per FTE - Schools - (Rolling 12 Month)
Average sickness days per FTE - Schools - (Rolling 12 Month)
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Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also...
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Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)
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Staff FTE - CYC Total (Excluding Schools) - (Snapshot)
Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding...
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Staff FTE - CYC Total (Including Schools) - (Snapshot)
Staff FTE - CYC Total (Including Schools) - (Snapshot)
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Staff Headcount - CYC Total (Excluding Schools) - (Snapshot)
Staff Headcount - CYC Total (Excluding Schools) - (Snapshot)
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Staff Headcount - CYC Total (Including Schools) - (Snapshot)
Staff Headcount - CYC Total (Including Schools) - (Snapshot)
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Non-domestic receipts collected in year (£m) - (YTD)
Non-domestic receipts collected in year (£m) - (YTD)
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CYC stand-alone apprenticeships (excluding schools) - (Snapshot)
CYC stand-alone apprenticeships (excluding schools) - (Snapshot)
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Benefit Reception Numbers
Benefit Reception Numbers
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% reduction in council tax prior year's balances - (YTD)
% reduction in council tax prior year's balances - (YTD)
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% reduction in non-domestic rates prior year's balances - (YTD)
% reduction in non-domestic rates prior year's balances - (YTD)
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% of non-domestic rates collected in year - (YTD)
% of non-domestic rates collected in year - (YTD)
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Transparency
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Transparency
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