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        Number of unique users on york.gov.uk โ (where cookies consented)Transparency Number of unique users on york.gov.uk โ (where cookies consented) 
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        Street Lighting - % of cases raised online (Oracle CRM)Transparency Street Lighting - % of cases raised online (Oracle CRM) 
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        STREET CLEANING - Number of issues reportedCrime and Community Safety | Environment | Transparency STREET CLEANING - Number of issues reported 
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        Street Lighting - Number of issues reported online (Oracle CRM)Transparency Street Lighting - Number of issues reported online (Oracle CRM) 
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        YCC & Benefits % Calls Answered - TOTALTransparency YCC & Benefits % Calls Answered - TOTAL 
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        YCC & Benefits % Calls answered in 20 seconds - TOTALTransparency YCC & Benefits % Calls answered in 20 seconds - TOTAL 
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        YCC % Calls Answered - TOTALTransparency YCC % Calls Answered - TOTAL *This indicator has been discontinued 
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        YCC % Calls answered in 20 seconds - TOTALTransparency YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued 
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        YCC Average Speed of answer - OperatorsTransparency YCC Average Speed of answer - Operators 
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        % of web chats engaged within service level (20 seconds)Transparency % of web chats engaged within service level (20 seconds) 
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        Number of Complaints (All Stages) - Waste ServicesCrime and Community Safety | Transparency Number of Complaints (All Stages) - Waste Services 
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        Room OccupancyTransparency Room Occupancy 
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        Voluntary Turnover (%) - CYC Total (Excluding Schools)Transparency Voluntary Turnover (%) - CYC Total (Excluding Schools) 
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        Voluntary Turnover (%) - CYC Total (Including Schools)Transparency Voluntary Turnover (%) - CYC Total (Including Schools) 
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        Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month)Transparency Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing... 
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        Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)Transparency Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month) 
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        Average sickness days per FTE - Schools - (Rolling 12 Month)Health | Transparency Average sickness days per FTE - Schools - (Rolling 12 Month) 
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        Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month)Transparency Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also... 
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        Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)Transparency Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month) 
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        Staff FTE - CYC Total (Excluding Schools) - (Snapshot)Transparency Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding... 
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        Staff FTE - CYC Total (Including Schools) - (Snapshot)Transparency Staff FTE - CYC Total (Including Schools) - (Snapshot) 
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        Staff Headcount - CYC Total (Excluding Schools) - (Snapshot)Transparency Staff Headcount - CYC Total (Excluding Schools) - (Snapshot) 
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        Staff Headcount - CYC Total (Including Schools) - (Snapshot)Transparency Staff Headcount - CYC Total (Including Schools) - (Snapshot) 
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        Number of new datasets added to yorkopendata.orgTransparency Number of new datasets added to "yorkopendata.org" 
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        Number of hits on yorkopendata.orgTransparency Number of hits on "yorkopendata.org" 
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