Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

Number of Complaints (All Stages) - Waste Services

% of the Talkabout panel who speak negatively about the council

% of the Talkabout panel who speak positively about the council

% of Talkabout panel who state it is not important that residents can influence decisions in their local area

% of Talkabout panel who state it is important that residents can influence decisions in their local area

% of Talkabout panel who disagree that they can influence decisions in their local area

% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence decisions...

% of staff who do not believe action will be taken following this survey

% of staff who believe action will be taken following this survey

% of staff who would not recommend the council as a good place to work

% of staff who would recommend the council as a good place to work

Average sickness days per FTE - Schools - (Rolling 12 Month)

% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to suppliers due to late payment of invoices and the interest liable...

Interest liable (£) to suppliers due to late payment of invoices (including interest paid) This data along with the interest paid (£) to suppliers due to late payment of...

Interest paid (£) to suppliers due to late payment of invoices. This data along with the interest liable (£) to suppliers due to late payment of invoices and the % of supplier...

DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time

DP (Data Protection Act) / SAR (Subject Access Request) - Out of time

DP (Data Protection Act) / SAR (Subject Access Request) - % In time