Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

Number of Complaints (All Stages) - Waste Services

Average sickness days per FTE - Schools - (Rolling 12 Month)

% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to suppliers due to late payment of invoices and the interest liable...

DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time

DP (Data Protection Act) / SAR (Subject Access Request) - Out of time

DP (Data Protection Act) / SAR (Subject Access Request) - % In time

DP (Data Protection Act) / SAR (Subject Access Request) - In time

DP (Data Protection Act) / SAR (Subject Access Request) - Total Received

EIR (Environmental Information Regulations) - % Out of time

EIR (Environmental Information Regulations) - Out of time

FOI (Freedom of Information) - % Out of time

FOI (Freedom of Information) - Out of time

FOI & EIR - % Out of time

FOI & EIR - Out of time

EIR (Environmental Information Regulations) - % In time

EIR (Environmental Information Regulations) - In time

FOI (Freedom of Information) - % In time

FOI (Freedom of Information) - In time