STREET LIGHTING - Average time taken to resolve issues (Working days)

Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

% of the Talkabout panel who speak negatively about the council

% of the Talkabout panel who speak positively about the council

% of Talkabout panel who state it is not important that residents can influence decisions in their local area

% of Talkabout panel who state it is important that residents can influence decisions in their local area

% of Talkabout panel who disagree that they can influence decisions in their local area

% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence decisions...

% of staff who do not believe action will be taken following this survey

% of staff who believe action will be taken following this survey

% of staff who would not recommend the council as a good place to work

% of staff who would recommend the council as a good place to work

% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to suppliers due to late payment of invoices and the interest liable...

Interest liable (£) to suppliers due to late payment of invoices (including interest paid) This data along with the interest paid (£) to suppliers due to late payment of...

Interest paid (£) to suppliers due to late payment of invoices. This data along with the interest liable (£) to suppliers due to late payment of invoices and the % of supplier...

This dataset contains current unresolved street cleaning incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from February 2019...

This dataset contains all fly-tipping incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from July 2019 onwards. Please note the...

In 2017, the Secretary of State introduced the requirement for all local planning authorities in England to prepare, maintain and publish registers of previously developed land...

No of CYC Apprenticeship starts (inc LA maintained schools)